PR O CE S S AU TO MAT I O N

My Control System (web)

Operation
User Manual
Notice
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Copyright © 2022 ABB. All rights reserved.

Release: February 2023

Document ID: 2PAA108749

Revision: N
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Table of contents
1. Introduction ........................................................................................................................... 1
1.1. General (Introduction & main functions) ................................................................................ 1
1.2. Used icons ..................................................................................................................................... 1
1.3. Terminology .................................................................................................................................. 1
1.4. Scope & Software versions ........................................................................................................3

2. Using My Control System..................................................................................................... 4

2.1. Registration of users ................................................................................................................. 4
2.2. Customer roles in My Control System .................................................................................... 4
2.3. Accessing My Control System .................................................................................................. 4
2.4. Auto-notifications .......................................................................................................................5
2.4.1. Introduction .......................................................................................................................5
2.4.2. Configuration of auto-notifications ............................................................................5
2.5. The My Control System widget on the myABB dashboard ................................................ 6
2.6. Overview (general layout) .......................................................................................................... 7
2.6.1. Top navigation bar .......................................................................................................... 8
2.6.1.1. Accessing SIDs ............................................................................................................ 8
2.6.1.2. Advanced Search ........................................................................................................ 8
2.6.2. Filter area .......................................................................................................................... 9
2.6.3. Footer area .......................................................................................................................10
2.6.4. Categories ........................................................................................................................10
2.6.5. General Information ....................................................................................................... 11
2.6.5.1. System Status ............................................................................................................ 11
2.6.5.1.1. Performance KPIs, Software KPIs and Security KPIs ................................ 13
2.6.5.1.2. Event Load and Alerts and Notifications .................................................... 13
2.6.5.1.3. Hardware Lifecycle ...........................................................................................14
2.6.5.1.4. Assets..................................................................................................................14
2.6.5.2. Licenses and Contacts ............................................................................................. 15
2.6.5.2.1. Approving partner company .......................................................................... 16
2.6.6. Overview area .................................................................................................................. 16
2.6.6.1. Groups view ................................................................................................................ 17
2.6.6.2. Tree view ...................................................................................................................... 17
2.6.6.3. Grid view......................................................................................................................18
2.6.6.4. Comparison view .......................................................................................................18
2.6.7. KPI details page ..............................................................................................................18
2.6.7.1. KPI result ..................................................................................................................... 19
2.6.7.2. Suggested actions ................................................................................................... 24
2.6.7.3. Manual check method ............................................................................................. 24
2.6.7.4. Evaluation criteria .................................................................................................... 24
2.6.8. Health ............................................................................................................................... 24
2.6.8.1. Performance KPIs ..................................................................................................... 25
2.6.8.2. Software KPIs ............................................................................................................ 25
2.6.8.3. Event Load ................................................................................................................. 26
2.6.8.4. Alerts and Notifications.......................................................................................... 28
2.6.9. Security ............................................................................................................................ 29
2.6.9.1.1. Security KPIs ..................................................................................................... 30
2.6.9.1.2. System Update Service ................................................................................... 31
2.6.9.1.3. What is cyber security ..................................................................................... 31
2.6.9.1.4. Malware protection ......................................................................................... 32
2.6.9.1.5. Third party software ....................................................................................... 32

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2.6.9.1.6. Security advisories.......................................................................................... 32

2.6.10. Inventory .......................................................................................................................... 33
2.6.10.1. Hardware Lifecycle ................................................................................................. 33
2.6.10.2. Control System Lifecycle ...................................................................................... 35
2.6.10.3. Assets........................................................................................................................ 35
2.6.10.4. Control Structure .................................................................................................... 40
2.6.10.5. Software ................................................................................................................... 42
2.6.11. Documentation .............................................................................................................. 43
2.6.11.1. MCS Release Notes ................................................................................................ 44
2.6.12. Administration and Configuration Area ................................................................... 45
2.6.12.1. Information Section ............................................................................................... 45
2.6.12.2. Data set management section ............................................................................ 45
2.6.12.2.1. KPI ..................................................................................................................... 46
2.6.12.2.2. Inventory........................................................................................................... 51
2.6.12.3. Tools section ............................................................................................................ 51
2.6.12.4. Settings section ...................................................................................................... 51
2.6.12.4.1. Assets tab ....................................................................................................... 52
2.6.12.5. User section............................................................................................................. 52
2.7. Reports ........................................................................................................................................ 52
2.7.1. Accessing reports .......................................................................................................... 53
2.7.2. Generating reports ....................................................................................................... 54

3. Additional Information ...................................................................................................... 55

3.1. Listing of Related Documents ............................................................................................... 55

4. Revisions ............................................................................................................................. 56
4.1. Revision History ........................................................................................................................ 56

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I NTR OD UCT IO N G ENER A L ( I NTRO DU CTI O N & MAI N F UNCT IO NS )

1. Introduction
My Control System is a part of the Digital Services offering from ABB. This document is in-
tended to provide assistance in the use of MCS.

This document does not describe the installation and operation of MCS (on-premise). For de-
tails on this topic please refer to document ref. [1] & [2].

This manual does not discuss the settings and process for collecting the necessary data with
the My Control System - Data Collector (MCS-DC). For details on the collection process refer
to document ref. [3].

1.1. General (Introduction & main functions)

My Control System is ABBs digitized service business platform, build to companion DCS cus-
tomers throughout the entire control system life cycle. It offers plant managers, maintenance
teams and IT departments with the necessary insights into the DCS.

My Control System provides the:

– Knowledge by acting as repository of information, documentation, and software down-

loads

– Awareness of overall system performance and lifecycle status of individual components

– Sustainability to ensure system health and cyber security

It uses data collected during scheduled and on demand analyses for comparison against best
practices and standards to detect performance irregularities and provides the user with
standardized views of Key Performance Indicators (KPIs).

This comparison quickly pinpoints issues, helping to improve system reliability, availability,
and performance.

Depending on the available licenses different functionality is enabled within the platform.

1.2. Used icons

Warning/important notice

Indicates a warning or important notice that must not be ignored.

Informational notice

Indicates additional information which should be read by the user.

1.3. Terminology
Table 1: Terminology

Term Description
CSM Control System Monitoring
DCS Distributed Control System

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Term Description
KPI Key Performance Indicator
This is a basic item or elementary function of the control system which
is checked. It consists of one or more values to be measured and evalu-
ated
MCS My Control System
This is a platform hosting ABB service applications in the ABB Cloud
MCS-DC My Control System Data Collector
Software, which collects data from an installed control system
MCS-FW My Control System – Forwarder
Software, which distributes data collections of MCS-DC to consuming
applications like e.g., MCS-OP
MCS-OP My Control System (on-premise) application.
MCS on-premise This is the platform hosting MCS functionality on a customer site
RAP VSE Remote Access Platform Virtual Security Engine
SDF System Data File
This file consists of relevant raw data collected on site, which is then
used to generate data sets
SEPM Symantec Endpoint Protection Manager
SID System identifier
This is a unique serial number of control systems used by the software
license register (SoFa). The system identification number is always writ-
ten close to the digits, e.g. SID1234
SoFa Software Factory
Global ABB database holding detailed information on ABB software li-
censes
VSE McAfee VirusScan Enterprise

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1.4. Scope & Software versions

The scope of the document is for operating MCS in combination with MCS-DC as per the sup-
ported software versions. In general, MCS supports all control system versions as supported
by the MCS - DC. Refer to document ref. [3] for the complete list.

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2. Using My Control System

2.1. Registration of users

MCS is available for all ABB control systems customers. For proper access management, all
users must be assigned to their company and their installed base through a registration pro-
cess. If you or your colleagues are not yet registered for MCS, please contact your local ABB
representative, or fill in and submit a request via this URL:

https://new.abb.com/control-systems/service/offerings/my-control-system

2.2. Customer roles in My Control System

In MCS you are authorized to perform certain actions, depending on the role assigned to you.
As a user you can take on the role of a Control System Administrator (primary customer re-
sponsible for the control system SID) or a Maintenance Engineer (working with mainte-
nance/pro-active actions for the control system SID). This user manual will inform you where
the views differ, and which actions your role is authorized to perform.

2.3. Accessing My Control System

To access MCS, please navigate to https://myportal.abb.com and login using the login dialog
or log in via www.abb.com.

Figure 1: Login to myABB-portal

When logging in to the web portal for the first time, you will be informed about the MCS
Terms and Conditions. To access MCS, you need to accept these Terms and Conditions. Once
logged in, you can review the MCS Terms and Conditions, as well as the Privacy policy in the
footer of the Dashboard.

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U SI NG M Y CO NTRO L SYST EM AU TO -NOTI FI CAT IO NS

2.4. Auto-notifications
2.4.1. Introduction
Auto-notifications must be set up by each user individually. You can set up the auto-notifica-
tions in the User Preferences menu available via the user icon in the top right corner.

Once the auto-notifications are set up, the notifications can be viewed online via the bell icon
and/or as received email notifications.

Figure 2: User Preferences

2.4.2. Configuration of auto-notifications

In the Notifications tab, you can configure your personal auto-notification settings. In the
section “General settings” you can choose if you want to get your auto-notifications sent via
email and/or via the web site.

Online notification messages are updated continuously. Set the email frequency on how of-
ten you would like to receive your updates per email.

Figure 3: Notification settings

In section “My Control System” you can view your existing auto-notification configurations,
edit them via the “Edit” option and add a new one by clicking “Configure a new notification”.

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Figure 4: Auto-notifications

2.5. The My Control System widget on the myABB

dashboard
The MCS widget shows you a list of all systems that are connected to your user account. It
shows their current Automation Software Maintenance status and the last time the system
has been scanned with the MCS-DC.

Figure 5: MCS widget on myABB

The mapping is done in our backend database, so in case you do not see a sys-
tem that you expected to see, please contact your local ABB service contact.

Click on the system name to access the System Status page of the specific control system
(see chapter 2.6.5.1).

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Figure 6: System Status page

Click on “Access My Control System” to access MCS without any preselection of the system.
You will then be asked to select the system in the SID selector (see chapter 2.6.1.1).

If you want to make yourself familiar with MCS first, click on “Demo mode” in bottom right of
the widget to explore MCS by yourself with 3 Demo systems.

2.6. Overview (general layout)

The MCS dashboard consists for 4 major areas:

1. Top navigation bar (Chapter 2.6.1)

2. Filter area (Chapter 2.6.2)

3. Overview area (Chapter 2.6.5.2.1)

4. Footer area (Chapter 2.6.3)

Figure 7: General layout

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2.6.1. Top navigation bar

The top navigation bar consists of 3 different sections:

1. SID selector

2. Categories (Chapter 2.6.4 onwards)

3. Administration and configuration (Chapter 2.6.12)

Figure 8: Top navigation bar

Use the top navigation bar to access the different areas (e.g. “Health”). Once an area is se-
lected a second level navigation bar will be displayed (if available for that area).

Figure 9: Second level navigation

2.6.1.1. Accessing SIDs

Click in the upper left corner on the ABB logo to open SID selector.
The SID selector contains your connected SIDs, grouped by company and sites. You can enter
the SID name or number in the search bar at the top of the widget to filter the displayed data.
Clicking on any of the SIDs will select it and refresh the page to display information about the
selected SID.

Figure 10: SID selector

2.6.1.2. Advanced Search

In case where you are looking for a specific Hardware on License ID, click on the "Advanced
search" button in the SID selector. It will open a popup that allows you to find SIDs with the
search criteria:

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Figure 11: Advanced Search

2.6.2. Filter area

On the left side of the dashboard, you have a selection and filter area to narrow down / mod-
ify the results and content that is shown in the overview area.

By default, filter area is detached from the main view. Click on the “Show filters” icon to dis-
play it:

Figure 12: Show filter area

Click on the “Hide filters” icon to hide filter area:

Figure 13: Hide filter area

The visibility of the filter area will be remembered when browsing MCS.

Depending on the category you have selected, different filters may apply. In
this example the filters for the category Health / Performance KPIs are used

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Figure 14: Filter area

1. Data Set selector: Select the data set that you would like to inspect. Only one data set can
be selected at any given time.

2. Result selector: Select specific KPI results to narrow down what will be displayed in the
overview area. This selector allows multiple choice, e.g., you can select “Error” and “Warn-
ing” at the same time. If the selector is left empty, all KPIs and their results will be dis-
played.

3. KPI Mode: Select either automated or manual KPIs. If the selector is left empty, all KPIs will
be displayed. This section only appears if you have an active System Assessment license
and selected data set is of type “Automated and manual KPIs”.

After you selected your filter, click “Apply”. The page will refresh and display the data you have
selected. You can also click “Cancel” to revert any selection you have made to the currently
displayed view.

2.6.3. Footer area

Information about the current MCS version is provided in the footer area of the dashboard. In
addition, the footer area provides a direct link to the online Release notes that are located in
the documentation category (Chapter 2.6.11)

Figure 15: Footer area

2.6.4. Categories
MCS uses five different categories to structure all the information that is available for the
control system.

1. General Information (Chapter 0)

2. Health (Chapter 2.6.8)

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3. Security (Chapter 2.6.9)

4. Inventory (Chapter 2.6.10)

5. Documentation (Chapter 2.6.11)

Use the top navigation bar to access the different areas (e.g. “Health”). Once an area is se-
lected a second level navigation bar will be displayed (if available for that area).

Figure 16: Second level navigation

2.6.5. General Information

The general information category consists of three tabs:

1. System status (high level overview about the system or site status of the installed control
system)

2. Licenses and Contacts (general information about the installed control system, e.g. li-
censes and contacts)

3. System Service Files (a place to share files with ABB)

2.6.5.1. System Status

The System Status tab gives you a high-level overview about the status of the control system.
The KPI analysis results from all categories (Health, Security and Inventory) as well as widgets
from other functions are combined within this single dashboard. The dashboard consists of
different widgets representing the different categories / functions (e.g. Performance KPI, Se-
curity KPIs, …).

Figure 17: System Status

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Each widget has two views (expanded / collapsed) showing a different level of detail. Use the
toggle button to switch between the views or click on “Expand all widgets” in the upper right
corner.

Figure 18: Expanded / collapsed view

Click either on the heading or on the number of findings, to jump to the corresponding KPI
analysis of the category.

Click on one of the “Affected areas” (e.g. Firewall) to jump to the KPI analysis of the category
using the “Tree view” where the affected area is automatically expanded.

Hover over the indicators in the “Affected areas” to get more information about the changes
within this area.

Figure 19: Changes in area

The appearance of the system status tab can be customized. Click on “Customize dashboard”
in the upper right corner to start the customization. On the left side of the screen, you have
an area where you can do the following adjustments:

– Dashboard Layout (3 or 4 column layout for different screen resolutions)

– Color Theme (Default or High-Performance color theme)

– Widgets (Enabling / Disabling / Expanding / Collapsing widgets)

In addition, the arrangement and order of the widgets can by changed by dragging & drop-
ping the widget to another column or position.

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Figure 20: System status customization

2.6.5.1.1. Performance KPIs, Software KPIs and Security KPIs

[1] Performance KPIs, Software KPIs and Security KPIs widgets show the number of findings
(errors or warnings) in the latest data set with the trend indicator and difference compared
to the previous data set. Number of KPIs which have worsened and improved is presented in
the tooltip.

[2] Information about the latest and previous collections is presented below with more de-
tails on hover.

[3] Red label next to the “Affected area” indicates there is at least 1 error whereas yellow one
shows there are no errors but at least 1 warning in the specific KPI category. The number of
all findings in each category is displayed in the grey label on the right side. Next to that, trend
indicators and more details in the tooltip are shown.

Figure 21: Performance KPIs, Software KPIs and Security KPIs widgets

2.6.5.1.2. Event Load and Alerts and Notifications

Event Load as well as Alerts and Notifications widgets present CSM data.

[1] Sum of critical and high events from last 31 days.

[2] Number of critical or high events from last 31 days listed separately based on the severity.

[3] Information of the time period for which data is presented.

[4] Trend showing the number of critical (in red) and high (in orange) number of events from
last 3 months

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[5] Sum of notifications with critical or high severity from last 31 days

[6] List of “Affected areas” for which notification with critical (red label) or high (orange label)
severity has been sent. The sum of notifications with critical or high severity in each category
is displayed in the grey label on the right side.

Figure 22: Event Load and Alerts and Notification widgets

2.6.5.1.3. Hardware Lifecycle

[1] Hardware Lifecycle widget show the sum of devices in Obsolete, Limited or Classic lifecy-
cle phase with available replacement.

[2] Information about the last collection is presented below with more details on hover.

[3] “Lifecycle states” section indicates the number of devices with available replacements in
each lifecycle phase.

Figure 23: Hardware Lifecycle widget

2.6.5.1.4. Assets

The Assets widget indicates the number of active assets from the current day. This will en-
sure that dormant assets are picked up when becoming active again. Next to the number of
active assets the difference between the current day and the previous day is displayed with
an arrow indicating the trend.

Total amount of assets which are detected and listed in the asset overview
could be different.

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Figure 24: Assets widget

2.6.5.2. Licenses and Contacts

The licenses and contacts tab and consists of three different areas:

– Automation Software Maintenance widget (gives information about the status of your
service contract)

– Licenses widget (lists all licenses that are registered for your control system)

– Contact widgets (lists all relevant contacts for your control system)

Figure 25: Licenses and Contacts

In the license widget you can expand the individual licenses to get additional information on
the license details.

Figure 26: License details

All data in the Licenses and Contacts tab is taken from SoFa. In case some-
thing is not correct it needs to be changed in SoFa directly.

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2.6.5.2.1. Approving partner company

In case your system is managed by an ABB Value Provider you first need to approve this part-
ner company in My Control System, so that the partner users can access the system in MCS.

Figure 27: Approving partner company

This function is only available for the control system administrator of that SID

2.6.6. Overview area

The overview area gives you a quick impression about the analyzed data and the results for
each category. The structure is nearly the same for all the categories. In this example the
overview area for the category Security / Security KPIs is used.

Three different widgets are displayed in the overview area:

1. A pie chart in the top-left presenting all results from the selected data set in an easy and
comprehensive manner. Click on the reports button to create/access reports from this
category (not applicable for all categories).

2. A trend graph in the top-right giving you an overview how results changed over time.

3. KPIs at the bottom showing the results for the individual checks.

Figure 28: Overview area

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The KPIs can be browsed using different views that will help you easily find the most relevant
data. The different views will be described in the following chapters.

2.6.6.1. Groups view

The groups’ view gives a quick basic overview about the KPIs with the worst result in the dif-
ferent groups. It is limited to 10 KPIs per group and displays only KPIs with the result “Error”
or “Warning”. Click on a KPI to access the details page (Chapter 2.6.7) of the corresponding
KPI. If you want to see all KPIs of the specific group, click on the “Show all KPIs” button to
view all KPIs in the Tree view.

Figure 29: Groups view

2.6.6.2. Tree view

The tree view shows all the KPIs, their status and the reported result in an expandable tree.

The KPIs are grouped into main sections (e.g. Security), subsections (e.g. Software, Antimal-
ware) and the individual KPI (e.g. Windows OS version).

Click on the KPI name to access the details page (Chapter 2.6.7) of the corresponding KPI.

The KPI mode column indicates if this KPI is an “automated KPI” (collected with the MCS-DC)
or an “manual KPI” (only available with a valid System Assessment license).

The status column indicates if the KPI is already collected (either automatic or manual) or if it
still needs to be done. The status “to be done” is displayed if either the data is not yet im-
ported, it was not possible to collect data for that specific KPI, or the manual performed KPI
is not yet evaluated.

The result column shows the result of the analysis of the KPI. The result can be error, warning,
uncertain, passed, info, to be done or skipped.

The user changes column allows you to filter for KPIs that either were edited, have attach-
ments, or have user comments. All these are indicated by small icons on the KPI.

Figure 30: Tree view

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2.6.6.3. Grid view

The grid view gives you an overview on the devices and their individual results. Here you can
quickly check which device was causing the problem. Click on the squares to access the de-
tails page (Chapter 2.6.7) of the corresponding KPI.

Figure 31: Grid view

2.6.6.4. Comparison view

The comparison view gives you the possibility to check which KPIs changed their status be-
tween two data sets. To do so, at least 2 data sets need to be available.

Select a data set from the “data set to compare” dropdown to compare it to the dataset you
are currently looking at.

The results are divided into four sections:

1. KPIs that became worse

2. KPIs which improved

3. KPIs which did not change their results

4. KPIs which are not comparable (e.g. they were not collected before)

You can expand each result to see details on which KPIs changed. Click on the result to access
the details page (Chapter 2.6.7) of the corresponding KPI.

Figure 32: Comparison view

2.6.7. KPI details page

The KPI Details page shows you all relevant information concerning one specific KPI.

It consists of three different widgets:

1. KPI result

2. Suggested actions

3. Evaluation criteria

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For some KPIs additional information is available via the documentation icon next to the
widget name.

Figure 33: KPI details page

To navigate between KPIs you can use the KPI selector that is displayed in the Filters section.
Keep in mind that all applied filters do have an effect on the KPIs that are displayed in the se-
lector (e.g. if you have result filters set to Passed, only KPIs with that result will be displayed).

To go back to the overview area, click on the second item in the breadcrumbs displayed
above the filter area. Click on the first item to go the default tab on the first level of naviga-
tion.

Figure 34: Filter on KPI details page

2.6.7.1. KPI result

The KPI result widget shows the actual result of the analysis. The results can be:

– Error (red)

– Warning (yellow)

– Uncertain (orange)

– Passed (green)

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– Info (blue)

– To be done (light grey)

– Skipped (dark grey)

The result "Uncertain" means that no data has been collected, although expected. Possible
reasons are among others:

– Checks have been selected in MCS-DC for nonexistent devices, e.g. an AC 800M controller
check, but no such controller exists

– Devices are not able to deliver the data which was requested by MCS-DC. For example, an
AC 800M is not loaded; or has old firmware which does not support MCS-DC collection
methods

– MCS-DC has gathered collections from a computer which is not collectable or partially not
collectable

– Any kind of software failure

In such cases, the cause for the failure needs to be analyzed and fixed if possible. Afterwards
the data collection with the MCS-DC should be repeated for the concerned KPI. If a fix is not
possible set the KPI result to "Skipped" and enter an appropriate explanation in the text field.

Figure 35: KPI result

You have the possibility to edit the result manually. Click on the “pencil” icon next to the result
and choose the new applicable result. You will be asked to leave a comment why the result
was changed. The user, the time and the comment of the changed result will be shown on the
KPI details page and in the report.

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Figure 36: Edit KPI result

To be able to do any modification on the data set (e.g. renaming) or on the

data within the data set (e.g. changing a KPI result) you need to be the owner
of the data set. See chapter 2.6.12.1 for more information.

When editing a result only the overall KPI result is changed. The raw data will
not be overwritten and still shows the original result (e.g. in the result viewer)

If you edited the result by mistake, use the “revert result” button to change the result back to
its original value.

Figure 37: Revert KPI result

Additionally, you have the possibility to add multiple attachments and a comment to each KPI
via the corresponding buttons. When adding an attachment, you can choose to include this in
the report by enabling the respective checkmark.

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Figure 38: Add attachment

The Result viewer gives you the possibility to access the raw data of each device that was col-
lected for the specific KPI. Use the search bar and result filter to narrow down your results. In
addition, you have the possibility to export this specific KPI, all KPI from that category or all
KPIs from the collection to Excel for further investigations.

Figure 39: Result viewer

The result viewer is only available with an active System Fingerprint license

Depending on the KPI and the result, different additional text elements are available for trou-
bleshooting the issue. These are:

– Description (general description of the KPI)

– Finding (short information about the finding)

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– Explanation (detailed explanation on the finding)

– Impact (information what could be the impact if this issue is not fixed)

– Recommendation (recommended actions to be taken)

– Reference (references to e.g., manuals or web pages with additional information around
the KPI)

Explanation, Impact, Recommendation and Reference are only available with

an active System Fingerprint license

Figure 40: Additional text elements

You have the possibility to edit the pre-defined text elements by clicking on the pencil icon. If
you edited the text by mistake, use the “revert text” button to change the text back to the
original.

Figure 41: Edit text elements

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2.6.7.2. Suggested actions

The suggested actions widget gives you detailed information about the actions to take to re-
solve this issue.

Figure 42: Suggested actions

The suggested actions widget is only available with an active System Finger-
print license

2.6.7.3. Manual check method

The manual check method widget explains how this KPI can be manually collected. This is ei-
ther used when e.g., an issue was fixed and you do not want to run another MCS-DC scan. Or
when performing a System Assessment where you need to collect some of the KPIs manually.

Figure 43: Manual check method

The manual check method widget is only available with an active System Fin-
gerprint license

2.6.7.4. Evaluation criteria

The evaluation criteria widget gives you information about the evaluation criteria that were
used to determine the result of the KPI.

Figure 44: Evaluation criteria

2.6.8. Health
The Health category consists of four tabs:

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1. Performance KPIs (showing the results of the Performance KPI analysis)

2. Software KPIs (showing the results of the Software KPI analysis)

3. Event Load (showing the results of the System Monitoring analysis)

4. Alerts and Notifications (showing the results of the System Monitoring analysis)

Event Load and Alerts and Notifications tabs will be displayed only if a System
Monitoring license is available and the service on site is correctly set up

2.6.8.1. Performance KPIs

As described in Chapter 2.6.5.2.1 three different widgets are displayed on the overview area:

– A pie chart in the top-left presenting all KPI results from the selected data set in an easy to
comprehend manner. Click on the reports button to create/access reports from this cate-
gory.

– A trend graph in the top-right giving you an overview how results changed over time.

– KPIs at the bottom showing the results for the individual checks.

For more information on navigation and the different views in the overview area, refer to
Chapter 2.6.5.2.1.

Figure 45: Performance KPIs

2.6.8.2. Software KPIs

As described in Chapter 2.6.5.2.1 three different widgets are displayed on the overview area:

– A pie chart in the top-left presenting all KPI results from the selected data set in an easy to
comprehend manner. Click on the reports button to create/access reports from this cate-
gory.

– A trend graph in the top-right giving you an overview how results changed over time.

– KPIs at the bottom showing the results for the individual checks.

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For more information on navigation and the different views in the overview area, refer to
Chapter 2.6.5.2.1.

Figure 46: Software KPIs

2.6.8.3. Event Load

The Event Load tab is displayed only if System Monitoring license is available
for the selected SID

Figure 47: Event Load

A filter area and three different widgets are displayed on Event Load tab.

The following filters are available:

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Figure 48: Filter area

1. Category: Select the category you would like to analyze. By default, data from all catego-
ries is displayed.

2. Severity: Select the severity of the events. By default, data for all severities is displayed.

3. From/To: By default, “From” filter is set to 31 days back. Date earlier than 1 year ago can-
not be selected.

4. Source: Select the specific source(s) to analyze data. By default, data from all sources is
displayed.

After you selected your filter, click “Apply”. The page will refresh and display the data you have
selected. You can also click “Cancel” to revert any selection you have made to the currently
displayed view.

The overview widget presents the total number of events (including not evaluated events)
with detailed number for each severity:

Figure 49: Overview

The trend widget shows the total number of events by the severity (color of the line matches
the event severity) from the past year. Date range selected in the filter is indicated by white
background and by default zoomed in. Other date range is indicated by grey background.

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Figure 50: Trend

The Event Distribution widget presents the event distribution per category per day. For a
wide range of dates a merging mechanism with the following rules has been implemented:

– If more than 31 days has been selected - data per week is shown

– If more than 31 weeks has been selected - data per month is shown

Figure 51: Event Distribution

Event data provision to MCS requires the installation and configuration of two additional
software tools on customer site, namely the MCS-EC and the MCS-FW. In addition, it requires
an ABB RAP connection from site to the ABB Cloud. For detailed information on how to setup
event data provision please refer to document ref. [4] and [5].

2.6.8.4. Alerts and Notifications

The Alerts and Notifications tab is displayed only if System Monitoring license
is available for the selected SID

Filter area and two different widgets are displayed on Alerts and Notifications tab:

– A trend graph giving you an overview how notifications changed over time

– Notifications at the bottom grouped by the category. Notifications can be browsed using
different views (Groups, Tree or Grid).

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Figure 52: Alerts and Notifications

Selecting a specific notification in any of the views (Groups, Tree or Grid) directs to the noti-
fication details page which shows all relevant information concerning one specific notifica-
tion.

The notification details page consists of:

1. Notification details

2. Frequency widget

To navigate between notifications, you can use the notification selector that is displayed in
the Filters sections. Keep in mind that all applied filters do influence the notifications that are
displayed in the selector.

For the selected notification a frequency widget is displayed on the right side. It presents
how many times the selected notification was triggered for the selected source. If the notifi-
cation comes from more than one source, by default data from all sources is displayed on the
graph and a dropdown with available sources is displayed (in the top right corner of the fre-
quency widget). You can see the data from the specific source by selecting it in the
dropdown. By default, data from 1 month is presented but other time frames can be selected.

Figure 53: Notification details page

2.6.9. Security
The Security category consists of six tabs:

1. Security KPIs

2. Security Update Service

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3. What is cyber security

4. Malware protection

5. Third party software

6. Security advisories

2.6.9.1.1. Security KPIs

The Security KPIs page has the same build up as the Performance and Health KPI’s pages.
Three different sections are displayed:

– A pie chart in the top-left presenting all KPI results from the selected data set in an easy to
comprehend manner. Click on the reports button to create/access reports from this cate-
gory.

– A trend graph in the top-right giving an overview how results changed over time.

– KPI’s at the bottom showing the results for the individual checks.

2.6.9.1.2. For more information on navigation and the different views on the KPI tabs, refer to
chapter 2.6.5.2.1 Approving partner company

In case your system is managed by an ABB Value Provider you first need to approve this part-
ner company in My Control System, so that the partner users can access the system in MCS.

Figure 27: Approving partner company

This function is only available for the control system administrator of that SID

Overview area.

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Figure 54: Security KPIs

2.6.9.1.3. System Update Service

The System Update Service tab is displayed only if a System Update Service license is availa-
ble for the selected SID.

It gives you all information about the status of your local WSUS node and the connected
nodes. It consists of three widgets:

– A pie chart in the top-left presenting the total number of nodes and their update status as
well as a link to the offline files

– The local WSUS details in the top-right giving a summary on the overall status of the ser-
vice

– Patch installation status per node in the bottom where the details for every node are listed

Figure 55: System Update Service

In case a valid System Update Service license is available but no connection to

the ABB WSUS server is established the widgets will be empty. You can then
use the offline files to update your system manually.

2.6.9.1.4. What is cyber security

In this tab all general cyber security related information and material is shown for your in-
stalled control system family.

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Figure 56: What is cyber security tab

2.6.9.1.5. Malware protection

The malware protection tab gives you the possibility to download the latest ABB certified an-
tivirus update files from Symantec and McAfee for your control system.

Figure 57: Malware protection tab

2.6.9.1.6. Third party software

The third party software tab shows you the latest Microsoft security updates qualified by
ABB for the installed control system.

Figure 58: Third party software tab

2.6.9.1.7. Security advisories

In the security advisories tab all security related notifications from ABB concerning the in-
stalled system family are shown.

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Figure 59: Security advisories tab

2.6.10. Inventory
The Inventory category consists of five tabs:

1. Hardware Lifecycle (showing the results of the Hardware lifecycle analysis)

2. Control System Lifecycle (showing the lifecycle of the installed control system version)

3. Assets (showing an overview about all assets with details and analysis results of the dif-
ferent categories)

4. Control Structure (showing and overview about controllers)

5. Software (showing all computers with installed ABB and third-party software)

2.6.10.1. Hardware Lifecycle

The Hardware Lifecycle tab shows all results of the lifecycle analysis.

The overview area consists of two different widgets:

– A pie chart in the top-left presenting all lifecycle phases from the latest inventory infor-
mation in an easy to comprehend manner. Click on the reports button to create/access re-
ports from this category.

– KPIs at the bottom showing the lifecycle phases for the individual components.

Figure 60: Hardware Lifecycle - groups view

The groups’ view classifies the devices according to their current lifecycle status (Active, Clas-
sic, Limited, Obsolete). Devices that cannot be determined completely are classified as

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“visual inspection required”. See chapter 2.6.10.4 for more information on how to set the de-
vice type for visual inspection required modules.

In every group the name of the device and the number of devices that were found is listed. In
addition, indicators show you for which device a replacement is available.

In case the exact module version could not be identified but all module versions have the
same lifecycle status, an indicator is displayed next to the device name with tooltip on hover.

Figure 61: Hardware Lifecycle tooltip

Click on the devices to open a pop-up with additional information.

Figure 62: Hardware Lifecycle - Pop-up

The list view shows all devices and additional information in one combined list. The list is
sorted descending with the device with the worst lifecycle status (Obsolete) and highest
number of devices listed on top.

Click on the device name to open a pop-up with additional information.

Figure 63: Hardware Lifecycle - list view

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2.6.10.2. Control System Lifecycle

The Control System Lifecycle tab indicates in the same way as the Hardware Lifecycle the re-
sults of the lifecycle analysis of the installed ABB Control System software.

Figure 64: Control System Lifecycle

2.6.10.3. Assets

The Assets tab gives you an overview about all found assets in the control system and their
status in the different KPI categories (Performance, Software, Security). The overall result for
each category is a sum of error and warnings with the label which matches the color of the
worst result. To see the exact number of errors and warnings separately, hover over the num-
ber of findings. Only error and warnings are shown in this view. If there are no errors or warn-
ings a green checkmark is displayed. Click on the number of findings to directly jump to the
KPI analysis of the respective category and view the KPIs in the grid view.

Figure 65: Asset Inventory widget

Some assets might be shown in the widget multiple times (due to changes that
happened over time with them). In order to clean up the list, the following op-
tions are available:

1. Delete them individually

2. Use “Clear inventory data” function (Chapter Inventory2.6.12.2.2) to delete all

assets

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Filters are available to narrow down displayed items.

– Click on the filter icon to expand or clear and hide filters

– Apply filters in each column to narrow down displayed items

– Click on “x” icon to clear all filters

Figure 66: Filters

The following options are available under the additional menu for a single asset:

– Comment

– Edit asset details – you will be redirected to the asset details view with edit mode enabled

– Merge with another asset – this option is displayed if there are assets from more than one
data collectors. It is not available for assets added manually.

– Undo merge – this option is displayed for assets which have already been merged with an-
other item

– Delete – allows you to remove an asset from the system

Figure 67: Asset options

An empty comment icon indicates that there is a possibility to add a comment whereas a
filled in icon shows that the comment has already been added. Hover over the icon to see the
tooltip with the comment.

Figure 68: Asset comment

Click on the empty comment icon to add a comment.

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Figure 69: Add comment

Click on the filled in comment icon to check who and when updated the comment or to up-
date it.

Figure 70: Edit comment

After choosing the “Merge with another asset” option, you will see the details of the selected
asset and a dropdown with the lists of assets with which a merge can be done. Only assets
from different data collectors can be merged. After selecting a device click on “Merge” but-
ton.

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Figure 71: Merge with another asset

Additional options are available in the top right corner of the Asset Inventory widget:

1. Export to .xls

2. Restore asset

3. Add asset

Figure 72: Additional options

To export the list of all assets, click on “Export to .xls” button. A file containing all assets and
their details will be generated.

Each device which has not yet been permanently deleted can be restored using “Restore as-
set” button available in the top right corner of Asset Inventory widget. Click on the button to
see the list of assets which can be restored.

Select assets which you would like to restore and click on “Restore selected”.

Figure 73: Restore selected

To add an asset manually, click on “Add asset” button and provide all required data. Click on
“Add” button to confirm. Newly added asset will be listed on the Asset Inventory widget.

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Figure 74: Add asset

Click on the device name in the Asset Inventory widget to jump to the overview of the se-
lected asset. Items displayed in the menu on the left side, depends on the selected asset.

Figure 75: Asset details

To edit data, enable edit mode using the switch located in the top right corner of the asset
details page. “Discard changes” and “Save changes” buttons will be enabled once you modify
any field.

Figure 76: Edit mode

Options to add or update comment or delete asset are also available on asset overview tab.

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Figure 77: Asset details - comment or delete asset

2.6.10.4. Control Structure

The Control Structure tab gives an overview of all controllers in the control system, their de-
vice type, hardware and firmware revision as well as IP address, position and their lifecycle
phase.

Figure 78: Control Structure widget

In case the device type could not be identified and an “visual inspection is required”, use the
edit icon displayed next to the lifecycle phase of the specific item or select checkbox(es) next
to the device name and then click on “Specify device type” button on the top of the widget to
specify the device type.

Figure 79: Specify device type for single item

When using the checkboxes, only items with the same device type can be selected.

Figure 80: Specify device type for one or multiple items

Select the device type in the dropdown and click “Save” to confirm.

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Figure 81: Specify device type dialog

If the device type has been selected manually, this action can be reverted. Click on the edit
icon next to the lifecycle phase. Information what was the original device type as well as who
and when modified it is displayed in the dialog. Click on “Revert changes” to bring back the
original value.

Figure 82: Revert changes dialog

Click on the device name in the Controllers widget to jump to the overview of the selected
item. The structure of the controller is displayed in the left pane to allow switching between
the detail views of the devices.

Figure 83: Controller details

To edit data, enable the edit mode using the switch located in the top right corner of the con-
troller details page. “Discard changes” and “Save changes” buttons will be enabled once you
modify any field.

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Figure 84: Edit mode

2.6.10.5. Software

The Software tab shows a list of all installed software.

Figure 85: Installed software – software view

Click on the expand icon next to the software name to see all the computers where this soft-
ware is installed on.

Figure 86: Installed on devices

Use the switch in the top right corner to see the list of all computers in the control system
with software installed.

Figure 87: Software/Device view switch

Click on the expand icon next to the device name to see the software installed there.

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Figure 88: Installed software - device view

On both software and device views, filters can be used to find out on which computer a spe-
cific software is installed.

2.6.11. Documentation
The documentation tab allows you to find all relevant documents for your control system in
one place. It is divided into following sub-sections:

– Control System Documentation

– Industrial Documentation

– Service Documentation

– System Software

– MCS Release Notes

Documentation will be loaded with the default filters for as long as "Load data initially" tog-
gle is switched to on. Given that there are thousands of documents available, consider
switching this option off when your internet bandwidth is limited.

Figure 89: Control System Documentation

To find specific documents, you can use the filters displayed on the left-hand side of the
screen. Keep in mind that some filters described here are available only on some of the docu-
mentation sub-sections. For the filters to take effect, click the "Apply" button found at the
bottom of the filters section.

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Text search - allows you to find a specific phrase in the document. You can search in full doc-
ument text, title, or document ID. In text search mode, you can look for exact phrase, docu-
ments containing all words entered in the "Search keyword" field, or any words entered in the
"Search keyword" field. In document ID mode, you can search for either exact ID match or any
document ID starting with entered phrase.

Document property - allows you to look for documents matching specific criteria, such as be-
ing of specific type or describing specific control families:

– Document type - select any number of document types that you would like to find

– System family/version - select this to find documents associated with specific system
families or versions

– System ID - select a specific SID to find documents relevant to that control system

– Language - select the language of the documents

– Industries - select specific industry branches to find documentation relevant to them

– Services - select specific services to find documentation relevant to them

Publish date - Select a date range to define the period in which the document was published.

In general, all documentation can be browsed using either a list view or tree view. To switch
the view, click on the icon (either tree or list icon, depending on currently selected.

2.6.11.1. MCS Release Notes

You have the possibility to view the release notes information as part of the application for
the respective released version.

The following three release notes information categories are published:

– What’s new

– Fixed Issues

– Known Issues

The What’s new section provides information about newly added, enhanced, or modified
functionality. Under section Fixed Issues, we are listing solved product issues and the Known
Issues section always contains the list of known issues for the particular version released.

The release notes information is accessible either using the quick link available in the footer
section of the application called "[Release Notes]" (Chapter 2.6.3) or by direct navigation to
the Documentation/MCS Release Notes section.

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Figure 90: Release Notes Information

2.6.12. Administration and Configuration Area

The Administration and Configuration area of the MCS dashboard is in the upper right corner
and consists of a couple of icons used to administrate MCS. These icons provide access to
the functionalities described in the following chapters:

1. Information section: Please refer to chapter 2.6.12.1 for details

2. Data set management section: Please refer to chapter 2.6.12.2 for details

3. Tools section: Please refer to chapter 2.6.12.3 for details

4. Settings section: Please refer to chapter 2.6.12.4 for details

5. User section: Please refer to chapter 2.6.12.5 for details

Figure 91: Icons of the Administration and Configuration area

2.6.12.1. Information Section

In the information section you can find links to documentation and functions (e.g. manuals,
take a tour function, release notes) that help you to understand the general functionality of
MCS.

2.6.12.2. Data set management section

The data set management section of the Administration and Configuration area provides the
needed functionality to manage previously collected data sets.

Figure 92: Data Sets Management section of Administration and Configuration area

Data sets management section consists of two tabs:

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– KPI

– Inventory

2.6.12.2.1. KPI

To prevent any unauthorized data modification, a newly created data set is

locked to the user or instance (e.g. MCS-OP) that created it. To be able to do
any modification on the data set (e.g. renaming) or on the data within the
data set (e.g. changing a KPI result) you need to take over the data set. Click
on the “lock” icon next to the data set name to take over the data set. This is
only possible if you are in the same company as the creator of the data set.

The main dashboard of this section displays all previously collected data sets with their de-
tails, namely:

– Data set name

– Creation date

– User who created the data set

– Collected KPI categories (Performance, Software, Security) with checkmark icon (pub-
lished/not published)

– Project type (automated or automated/manual)

– Actions

Figure 93: Data set management

Depending on the source of the data, data sets with different content are created.

Actions and Options might vary between the different data set contents.
E.g. Reports are not available for “SystemUtilities” data sets.

By selecting the Reports icon all already generated reports related to the selected data set
can be displayed.

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Figure 94: Created reports list

The Actions section provides all necessary functionalities to manage and edit your data sets.
These functionalities are described in detail in the following chapters.

Figure 95: Actions section within Data set management

Furthermore, you can expand/collapse the selected data set to figure out the raw system
data files the results displayed in the system data set are based on.

Figure 96: Expanded data set

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Adding a data set

Click on the “Add data set” button located in the upper right corner of the “Data Sets”
widget. A pop-up window will be displayed where you can select option to create new data
set or import an existing one.

Figure 97: Create new data set

When creating new data set, in case you have the applicable System Assessment license you
can choose the project type (Automated KPIs / Automated and manual KPIs) otherwise only
Automated KPIs are available. Then click on the “Save” button. After that the new created
data set is displayed in the “Data sets” widget.

To import a previously exported data please select the “Import Data Set” button located in
the upper right corner of the “Data Sets” widget. The following pop-up window will show up:

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Figure 98: Import existing data set

Please select the Data Set you would like to (re-)import to MCS from the hard disk and place
it in the respective drop field.

During the export process of the Data Set an initial password has been defined.
This process is described in detail in this chapter. The same password needs to be used when
(re-) importing this Data Set to MCS.

Adding a system data file

Once the new data set is saved you can manually upload the collected SDF by using the “Add
File” button. A pop-up window will come up where you can select the data file. Please con-
sider that the name of the uploaded file must begin with the SID number you want to upload
to. After the file is selected, the system will automatically analyze the uploaded raw system
data file. This might take some minutes to complete.

After the file has been analyzed a confirmation message stating that the pop-up window can
be safely closed will be displayed. In case of issues during analysis like e.g., wrong file exten-
sion, relevant information will be displayed in the pop-up window.

Downloading a system data file

It is possible to download the SDF of a specific data set from the data set management. To
do so, please expand a selected data set and then select the Download icon in the lower right
corner next to the SDF name.

Figure 99: Possibility to download an SDF of a specific data set

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Renaming a data set

You have the possibility to rename an existing data set. To do so, select the pencil icon in the
Actions section and a pop-up window will be displayed where you can rename the selected
data set.

Modifying the KPI list

To prevent specific sections or KPIs from being displayed in the analysis results of a specific
data set you could modify its KPI list. The KPI list of a data set is created automatically based
on your system configuration and the existing licenses.

To do so, please select the Filter icon from the Actions section to modify the KPI list. You can
then use toggle buttons to select/deselect individual KPIs or KPI groups.

Deleting a data set

Select the trash icon from the Actions section to delete a selected data set. Please consider
that all information associated with this data set, including reports, will be deleted. A pop-up
window will ask you to confirm deletion.

Exporting a data set

To export a data set from MCS select the data set you would like to export and press the ex-
port icon in the Actions section on the right side.

Figure 100: Exporting a Data Set via export tool

According to ABB cyber security guidelines exported customer data has to be password pro-
tected. For this reason, a new pop-up window will appear where you must specify a password
for the Data Set to be exported.

Figure 101: Specify password for exported Data Sets

The Data Set export is started by selecting the “Export Data Set” button inside this pop-up
window. The Data Set export will then be stored on your local hard drive.

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2.6.12.2.2. Inventory

The inventory tab is used to manage inventory reports, check data import history or clean in-
ventory data.

In the “Inventory Reports” widget you can find the list of already generated inventory reports.
Use “Create new report” button to generate new inventory or lifecycle reports.

Figure 102: Inventory Report widget

The “Data import history” widget shows information about the data collector, upload date
and who uploaded the data. You can also use create a new data set or import previously ex-
ported data set from this widget.

Figure 103: Data Import History

To clear all inventory data, click on the button located in the top right corner of this tab.

Figure 104: Clear inventory data

2.6.12.3. Tools section

In the tools section you can download all necessary tools for the data collection and analysis
process (e.g. MCS-DC).

Figure 105: Tools section of Administration and Configuration area

2.6.12.4. Settings section

The Settings section is used to manage and preconfigure the working environment of your
MCS application.

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Figure 106: Settings section of Administration and Configuration area

2.6.12.4.1. Assets tab

The Assets tab allows to configure the time before an asset is deleted permanently.

Figure 107: Assets tab

2.6.12.5. User section

The user section in the Administration and Configuration area displays information about the
current user logged in to MCS.

Figure 108: User section of Administration and Configuration area

It also provides links to edit the user preferences, view the privacy notice and terms & condi-
tions, access the release notes (“about MCS”), jump back to the myABB dashboard and to log
out the current user.

2.7. Reports
My Control System gives you the possibility to create and download all the analysis results
and text elements via dedicated reports.

Following report types are available:

– Summary (provides a short overview about the overall KPI results)

– Reduced (provides a general overview about the individual KPI result of each collected de-
vice)

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– Detailed (provides in-depth information about the individual KPI result of each collected
device and descriptive text elements for each finding)

– Complete (provides in-depth information about the individual KPI result for each collected
device, descriptive text elements for each finding and an appendix with all data points
that were used for the analysis)

– Benchmark (legacy report type that is comparable to the new “Reduced Report” type)

– Fingerprint (legacy report type that is comparable to the new “Detailed Report” type)

– Assessment (legacy report type that is comparable to the new “Complete Report” type)

Report types Detailed, Complete and Fingerprint are only available with an ac-
tive System Fingerprint license. Report type Assessment is only available with
an active System Assessment license.

The report functionality is not available for “SystemUtilities” data sets.

2.7.1. Accessing reports

Reports can be created/accessed in three different places:

– On the data set management page (KPI tab) via the “Actions”, where you can browse re-
ports grouped by data set (see Chapter 2.6.12.1)

– On the data set management page (Inventory tab) via the “Inventory Reports” widget
where you can browse Inventory and Lifecycle reports

– In the pie chart widget on the KPI analysis tab of each category, where you will find re-
ports for specific category (see Chapter 2.6.5.2.1)

Either a popup is opened where you can see already created reports or create a new one

Figure 109: Created reports

or (as on Inventory tab under data set management) already created reports are listed di-
rectly in the widget.

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Figure 110: Created inventory reports

For already created reports, there are two actions available:

– Open report (opens the PDF version of the report in a new browser tab)

– Delete (deletes the report)

2.7.2. Generating reports

New reports can be generated by clicking the "Create new report" button. Clicking that but-
ton will open a wizard that will guide you through the process of report generation.

Following steps need to be done in the wizard:

– Select the category (if the wizard was opened from one of the category tabs, that cate-
gory will be pre-selected in the drop down)

– Select the report type (keep in mind that some report types may be unavailable based on
the selected category)

– Select the result filter (keep in mind that some filters may be unavailable based on the se-
lected report type)

– Select additional options (language)

When all selections are made, click on the "Create report" button. The report will be displayed
on top of the created reports list. For as long as the report is being generated, no actions will
be available for that report.

Figure 111: Create new report

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3. Additional Information

3.1. Listing of Related Documents

Document Kind, Title Document No.
1 My Control System (on-premise) - Installation and Configuration 2PAA121208
Manual
2 My Control System (on-premise) - Operations Manual 2PAA121209
3 My Control System - Data Collector - User manual 2PAA120980-200
4 My Control System - Forwarder - User Manual 7PAA001522
5 My Control System Event Collector – User manual 7PAA001523
6 My Control System (on-premise) - Hardening Guide 7PAA002031

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4. Revisions

4.1. Revision History

Rev. MCS Page (P) Description Date
Version Chapt. (C) Dept./Init.
A-L (P) all Explaining changes in the widgets of an Before June
earlier version My Control System 2022
M 5.9 (P) all Revision of complete document 2022-09, PA
PCP
N 5.14 (P) all Revision of complete document 2023-02-17
PA PCP

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