Unify OpenScape Business

Atos Unify OpenScape Business

OpenScape Business is the modern and future-proof all-in-one solution for
Unified Communication & Collaboration, specially tailored to the
requirements of small and medium-sized enterprises with one or more
locations.
OpenScape Business offers small and me- All-in-one solution for Uniform solution archi-
dium-sized enterprises everything they
need for their individual and diverse com- small and medium-sized tecture
munication requirements, unified in a sin-
gle flexible and scalable solution. The
enterprises OpenScape Business provides a uniform
solution architecture.
OpenScape Business architecture allows OpenScape Business is the all-in-one solu-
use independently of the existing telepho- tion for small and medium-sized enterpris-
ny infrastructure – regardless of whether
OpenScape Business models
es and offers:
this is classic telephony, IP or DECT. From Various OpenScape Business models are
• Integrated voice services, presence
powerful telephony to a feature-rich set available for different existing
management (presence state),
Unified Communication (UC) solution, infrastructure sizes: X1, X3, X5, X8.
Drag&Drop conference, visual Voice-
OpenScape Business always provides en- mail (voiceboxes), AutoAttendant, Multi- In addition, it is possible to operate the
terprises with up to 1500 subscribers, or media Contact Center, IM (Instant Mes- OpenScape Business software on a stan-
2000 subscribers in one network, with the saging), mobility, directory access with dard server (softswitch), fully virtualized or
right solution. database connection, fax, integration in hosted in a private data centre.
With Circuit, the Unify cloud-based We- business processes and much more
bRTC solution connected to OpenScape • UC clients individually matched to the Supported subscribers
Business, customers experience how the work station and work processes Total number of IP, analog and digital sub-
collaboration in teams can easily be con- scribers
• Interface integration of OpenScape
siderably improved. Learn more at
Web Collaboration • X1, X3, X5, X8: up to 500 subscribers
www.yourcircuit.com.
• Solutions for customers with one site or • OpenScape Business S: For up
network-wide solutions with multiple to 1500 IP subscribers
sites
• Permanent (CAPEX) or subscription-
based (OPEX) usage models give cus-
tomers full flexibility to adjust communi-
cation needs

The New Way to Work

OpenScape Business Telephony, Unified Communication and Collaboration

Combines powerful Enterprise Telephony, Presence, Chat, Conference, Mobility, Voicemail,

Fax, Collaboration, Video, Contact Center and Security in a future-proof solution design

Trusted partner of your Digital Journey

Optimized, secure and future- Unified Communication Favorites list
proof Save the phone numbers of your most im-
& Collaboration portant business partners and fellow
UC, VoIP and data components are al-
ready integrated in a secure and scalable Unified Communication (UC) is a technol- workers in your personal favorites list!
mainboard design. ogy for enhancement of communication This allows you to establish contact quick-
in enterprises and integrates various com- ly without wasting time searching for the
UC munication media into a standardized ap- phone number.
plication environment. OpenScape Busi-
UC is already provided on the mainboard: ness simplifies business processes in en- Directories
• For up to 50 users on the OpenScape terprises, for instance, through continuous
Business X1 with V3 Mainboard presence management, e.g. automatically Automatically search all linked phone
forward calls to your cell phone when you books (directories in the system,
• For up to 300-500 Users on the Open-
are out of the office. But the provision of Exchange; linked via LDAP or the OpenDi-
Scape Business X3/X5/X8 V3 Main-
dial-in conferences, personal Voicemail rectory Service) with one query! This guar-
board
(voice box), personal fax message box, In- antees minimum effort when searching
stant Messaging (IM), use of the cell phone for a contact.
UC software and hardware
as a telephone system extension, Contact
UC software and hardware incl. Center, Video and Web Collaboration are Dialing by mouse click
Drag&Drop conference and Multimedia also combined in this standardized solu- You find the phone number of a customer
Contact Center (except X1) tion. UC optimizes business processes, in an e-mail or in the internet and would
work time is saved, employees are more like to make contact. No problem: High-
Communication interfaces satisfied, and enterprises become more light the phone number and then dial it au-
All communication interfaces required for profitable. tomatically! You don't lose any time due to
diverse and heterogeneous requirements having to key in the phone number on the
are available: Presence telephone.
• IP Keep up-to-date on the availability and
• Digital reachability of your team, even when they Call journal
• Analog are at different sites! Who has called and whom did I not reach?
• DECT Use automatically generated presence The call journal informs you at all times
• All common trunk interfaces for voice state announcements to inform external and allows to make contact with a click.
communication callers of your status, e.g. “In a meeting until
• Support for new SIP/IP-based CO lines 12 o’clock”. This also facilitates making work Status-based call forwarding
now integrated more effective, because your customers Do you redirect your telephone, for in-
can decide what they would like to do: stance, to your cell phone, when you are
Flexible usage Leave a message or contact a colleague. out of the office? You forget to do this
Change your presence status using the UC sometimes? Then automatic call forward-
OpenScape Business adapts to the busi- client or telephone. By linking to the Out-
ness requirements and, as requested, pro- ing will help you. For instance, when you
look calendar and the calendar for Mac set your presence state to “Out of Office”,
vides various billing models, on a perma- (Ical), the presence state is set automatically
nent basis (CAPEX) or based on monthly your calls are automatically forwarded to
when certain keywords are entered in the your cell phone. Of course, the mobile cli-
invoicing according to actual use (OPEX, appointment.
subscription). ent also allows you to do this comfortably
when you are on the road.
Drag&Drop conferences
Save travel costs, exchange information CallMe!
fast and effectively: Use the conference ca-
You are in a hotel, still have to make some
pabilities in OpenScape Business for this!
business call, and are reluctant to take on
No manual setup of conferences on the additional costs? No problem, “CallMe!”
telephone: Setup conferences very easily helps.
with a few clicks in your UC client, or extend
When “CallMe!” is enabled, you can dial
a 2-party call from the popup to a confer-
your contact in the UC client. OpenScape
ence. Select whether, as the conference
Business then calls you in your hotel room
manager, you would like to start a spontane-
and connects you with your business part-
ous or a planned telephone conference –
ner. Your company pays for the costs of
with or without Web Collaboration.
the call, and you save time.

Personal AutoAttendant
Give callers options in order to increase
your reachability: “Press 1 to reach me on
my cell phone. With 2, you can leave a
message.”

2 Trusted partner of your Digital Journey

Screen pop-ups OpenScape Business UC myPortal to go
Incoming calls are immediately displayed myPortal to go is a native app with the op-
on the PC in a pop-up. You decide what
clients tion of an integrated VoIP client for mobile
you do: Accept the call or transfer directly Depending on the selected UC solution, workers with Android, iOS smartphones,
– and all of this by a click of the mouse! Af- different UC clients with different functions or tablets. It thus gives mobile employees
ter you have accepted a call, the displayed and integration options are available to access to UC functions such as presence,
options switch automatically: You can, for you. Select the OpenScape Business UC voice messages, or dialing from local con-
instance, start Web Collaboration or for- Client that is best suited to your working tact on the smartphone, regardless of
ward a call tag by e-mail. style. where and when they are on the road. The
mobile device is therefore fully integrated
Voice box and fax box Device@Home into the enterprise communications sys-
Use your personal voice box with greater tem.
OpenScape Business system telephone,
effectiveness, have your incoming voice such as OpenScape Desk-Phone CP, Various user adjustable dialing methods in
messages sent to you by e-mail, use the OpenStage, myPortal @work or myPortal the mobile GSM network (callback, call-
UC client for quick access to important to go, via WiFi in the home office and be through) or in the WiFi network can re-
messages. fully integrated in the corporate communi- duce voice call costs on the cell phone.
Save long walks to the fax machine. Your cations network.
personal fax box allows faxes to be received
and sent directly by your PC. myPortal @work
myPortal @work provides a common user
Notifications experience including a WebRTC based
Incoming voice and fax messages can be VoIP Softphone (LAN/WLAN) with easiest
automatically signaled by e-mail, test mes- access to all UC features such as presence
sage, or by a phone call (e.g. to the cell display with favorites and call status, hot-
phone). key dialing, quick search for contacts,
phone book,, voicemail, and call journal en-
Instant messaging tries within a single new conversation view
Communicate with a fellow worker by and much more. The new UC client is
chat in real time, for example when their highly scalable with different view options
phone is busy but you have an important and configures itself to your desktop with-
customer on the phone. in a single installation file.

Live call recording

Easily record a call or a conference. So you
will not lose any details.

Cloud Collaboration with Unify

Phone and Video
OpenScape Business can be enhanced
with cloud based Unify Video application
offers team collaboration features, such as
video, chat, conferencing, screenshare
and prebuild integration with other 3rd
party applications. With Unify Phone tele-
phony connector service as the cloud
bridge between OpenScape Business and
Unify Video, the application can be com-
plemented with additional OpenScape
Business telephony features in order to of-
fer the whole portfolio from telephony to
collaboration in a single solution design.

Access protection
Priority is placed on security! A 6-character
password secures access to the client and
voice box. Of course, the default codes
must be changed at the first access.

OpenScape Business V3 3
myPortal for Desktop
myPortal for Desktop provides access to
all UC Suite functions of OpenScape Busi-
ness. In comparison with myPortal
@work, further functions are available
such as Drag&Drop conferences, person-
al fax message box, dialing by mouse
click, and “CallMe!”.
Different versions of myPortal for Desktop
are available.

Unified Communication for

OpenScape DeskPhone CP
UC integration on the CP400/600/700/
710 provides you not only with high per-
formance telephony features but other
value-added services too. If authorized to
do so, you can view the presence status of
your colleague or set your own status to
“Meeting,” for example. In this way, all em-
ployees are kept perfectly up-to-date. With
Favorites you can access the most impor-
tant functions simply by pressing a key.
The Conversations menu presents you
with everything in a list (dialing and caller
lists, quick access and search in directo-
ries, etc.). In addition a video stream from
an IP camera (e.g. door opener) can be
displayed on the CP600/700/710 device.

myPortal for Outlook

myPortal for Outlook seamlessly inte-
grates all UC Suite functions of myPortal
for Desktop in Microsoft Office Outlook.
Therefore, for instance, every user has di-
rect access to their personal voice and fax
messages, can dial or chat directly from
their Outlook Contacts (via MS Contact
Card), or use these contacts for planning
telephone conferences.

myPortal for Teams Plugin

OpenScape Business myPortal for
Teams plugin offers telephony and UC
services on top of Microsoft Teams col-
laboration where users have access to
OpenScape Business features, such as
control a connected OpenScape Busi-
ness system device, directory access
with contact search and click to dial.
Additional UC features can be offered
by using the myPortal for Outlook UC
client underneath.
Beside the myPortal for Teams plugin,
OpenScape Business offer further inter-
working options in combination with
Microsoft Teams (via Microsoft Direct
Routing).

4 Trusted partner of your Digital Journey

UC client performance features

Features Unified Communication and Collaboration

myPortal for myPortal for
myPortal to go myPortal @work
Desktop Outlook
Presence x x x x
Conferences planned/ad hoc x/x x/x x/x x/x
Favorites List x x x x
Directories x x x x
Dialing by mouse click/hotkey -/- x/x x/x x/x
Telephony Hyperlink (tel:/callto:) - x - -
Call Journal x x x x
Conversations - x - -
Status-Based Call Forwarding x x x x
CallMe! x x x x
Personal AutoAttendant - - x x
Call control integrated / by popup x/- x/x x/x x/x
Voicemail Box x x x x
Fax Box - - x x
Notifications - x x x
Instant Messaging - x1 x x
Live Call Recording - - x x
Web Collaboration Integration - x x x
1 Available with OpenScape Business UC Smart

Above shown features are refering to OpenScape Business UC Suite mode

OpenScape Business V3 5
Multimedia Contact Center – increase reachability and customer service
Intelligent call distribution Wallboard Wrap-up
The integrated OpenScape Business Multi- To keep your employees always up-to- OpenScape Business gives your employ-
media Contact Center allows you to im- date on Contact Center utilization, for in- ees time to take care of wrapping up their
prove customer service and therefore the stance, on how many callers are currently customer calls. The wrap-up time is indi-
satisfaction of your customers. in the queuing mechanism, details can be vidually configurable. Extended options
Thanks to intelligent distribution of calls, displayed in real time on a large screen can be recorded and subsequently evalu-
your customers are quickly and compe- monitor or by a projector. ated, for instance, what the caller wanted:
tently served, and always connected to the Order, information, complaint, etc.
suitable employee. Caller list
In addition to call distribution, you can also Detailed information on all calls, faxes, and Authorization level
offer customers e-mail or fax as methods e-mails made until now can be found in Various authorizations can be assigned for
for making contact. Just like voice calls, in- the caller list of the Contact Center. Search the role of an agent (employee),
quiries over these media are always auto- and sorting functions support fast retrieval supervisor (team leader) or administrator
matically forwarded to the right employee. of specific details. depending on the structure of your Con-
If all employees are busy, callers can also tact Center.
leave voice messages so that your em- Preferred agent
ployees can call back. This means no or- To improve personal support, the Contact Administration of the Contact
der is lost. Center can be configured so that a particu- Center
lar customer is always automatically trans- Depending on the assigned role (authori-
Flexible queue options
ferred to his contact person. zation level), the user has the capability of
For the case when all of your employees
customizing various options individually
(agents) are talking on the phone, individ- VIP support and easily:
ual queue options can offer various op- VIP customers can be transferred directly to • Queuing mechanisms
tions to customers, e.g. individual an- free agents without having to wait for a long
nouncement or forwarding to other ser- • Schedules
time in a queuing mechanism. This ensures • Breaks
vice groups. that your VIP customers are always served
Customers can also shorten their waiting • Wrap-up codes
quickly and no important order is lost.
times by leaving a message. Your employ- • Announcements
ees then call back when there are less in- Call number-dependent voice • External directory
coming new calls. guidance
Agent in multiple groups OpenScape Business can play individual
announcements in response to the phone
The competence of your employees can
number of the caller. If you have interna-
be utilized optimally by also enabling them
tional customers, for instance, the caller
in multiple Contact Center groups. An em-
can always be addressed in his national
ployee (agent) will then always first receive
language making him feel he has the best
the calls from the group you have assigned
possible support.
to that person as the highest competence
level: e.g. 100% in “Sales”, but only 80% in
the “Service” group. The employee will
receive calls for “Sales” as a preference.

6 Trusted partner of your Digital Journey

Contact Center clients
myAgent
The myAgent client is the interface with
which employees (agents) accept custom-
er calls according to qualifications. Thanks
to the integrated presence display, agents
can quickly consult further experts be-
cause the agent can immediately see
which expert is free at the moment and
can therefore support him.
myAgent ensures that your agents always
identify how many callers are still in the
queuing mechanism, and they can then
react appropriately.
Depending on the assigned roles
(authorization level), more than 20 pre-
defined reports can be produced, for in-
stance, to see how many calls each agent
has accepted.

myReports
myReports enables production of statis-
tics on the utilization of your Contact Cen-
ter, sorted according to different criteria,
and provides more than 100 other report
templates.

Attendants and Company

AutoAttendant
Depending on the selected UC solution
(UC Smart or UC Suite), different attendant
clients are available to you (as an attendant
console). Business Attendant is the atten-
dant client for UC Smart. The client recom-
mended for UC Suite is myAttendant. Busi-
ness Attendant can also be used for this as
an option.

Business Attendant
Business Attendant is the classic attendant
console and is ideally integrated on a PC:
waiting calls, active, held, and parked calls
are always in view. Additionally, it provides
information on the busy state of extensions
as well as the presence state of subscribers.
The status of subscribers can be changed
in Business Attendant. All functions can be
performed using either the PC keyboard or
mouse buttons. The busy fields for sub-
scribers can be individually customized for
optimization of workflows.

OpenScape Business V3 7
myAttendant
myAttendant is a user-friendly attendant
console and optimally combines tele-
phone functions with OpenScape Busi-
ness UC functions. In addition to the clas-
sic call handling functions, an additional
focus is on the management of UC Suite.
The presence state of subscribers is dis-
played and can be managed.
All UC functions are united in the Message
Center and round off centralized accesses
to voice, fax, and immediate messages (of
course only with approval of the individu-
al subscriber).

Company AutoAttendant
Automatically transfer incoming calls that
arrive at the central enterprise number.
Utilize the capabilities of information an-
nouncements combined with automatic
call handling after key input by the caller.
AutoAttendant enables individual cus-
tomization to the workflow in your enter-
prise, whether an advertising announce-
ment or individual announcement tree
(Press 1 for Sales or 2 for Service…). The
available schedules extend the deploy-
ment options, since workflows can be au-
tomatically switched over depending on
the weekday and time, for instance, in-
coming calls can be automatically for-
warded to the night position.
An announcement can be played that is
customized for the incoming phone num-
ber, for instance, in the language of the
caller.
Of course, existing announcement texts
or professionally recorded announce-
ments in WAV format can be imported.

8 Trusted partner of your Digital Journey

Client requirements Mobility clients tem client) on the Smartphone let you
For myPortal to go and myPortal to go adapt mobile communication to your en-
Supported Windows operating sys- Web Edition a smartphone/tablet PC must terprise requirements. Your employees in
tems for myPortal @work, myPortal meet the following requirements: the office, in the production hall, or on the
for Desktop, Business Attendant, site of the enterprise are always reachable
• Touch screen for comfortable operation for customers and colleagues.
myAttendant, myAgent, myReports
• Native app / web browser OpenScape Business Desk Sharing gives
• Microsoft Windows 10 Pro and Enter-
prise (32/64-bit)) • Simultaneous use of voice and data the capability of multiple employees shar-
connections is provider-dependent. ing one phone to save costs and for em-
• Microsoft Windows 11 (64Bit)
• A 3G data connection (for example, ployees who are only occasionally in the
Supported Apple operating systems EDGE, UMTS, HSPDA) is recommended office. Every employee logs on to the
for connection to OpenScape Business. phone with a PIN code when he works in
for myPortal @work and myPortal
GPRS data connections can lead to the office, and then has access to his per-
for Desktop sonal phone settings.
lengthy load times of screen pages for
• Apple Mac OS (Ventura/13.0) myPortal to go Web Edition.
• Apple Mac OS (Monterey/12.1) • Depending on use, a data volume of Mobility at home
several 100 MB per month can accu- OpenScape Business provides various op-
Microsoft Outlook for mulate for myPortal to go. For this rea- tions for integration of home office em-
myPortal for Outlook son, a data flat rate is recommended. ployees (home workers). With “CallMe!” the
• Microsoft Office 365 Operating systems and reference devices employee is always reachable via the busi-
• Microsoft Outlook 2021 can be found at: ness number, e.g. on the home phone, and
company calls are automatically forward-
• Microsoft Outlook 2019 http://wiki.unify.com
ed.
• Microsoft Outlook 2016
Whenever an employee wants to make an
Mobility solutions enterprise call, he simply dials the required
Exchange server environments
The business world along with the work contact in his UC client and OpenScape
• Microsoft Office 365 processes of enterprises and their employ- Business then calls him on his home
• Microsoft Exchange 2019 ees have fundamentally changed. In addi- phone and establishes the link to the des-
• Microsoft Exchange 2016 tion to being at their office workstation, tination caller when the employee accepts
employees are often on the road from the call. The advantages are that the busi-
Additional software where they must also have access to your ness number is displayed (One Number
enterprise communications. OpenScape Service) to the called party, and the call
• Java 1.8 (32-bit), or later
Business gives your enterprise flexible in- costs are billed to the enterprise.
• OpenJDK V8 tegrated mobility choices suitable for mo- Thanks to OpenScape Business, your em-
• Microsoft .NET Framework 4.0 for Out- bile communication at all sites. These in- ployees have full access to business com-
look 2010/2013/2016/2019 and clude, for instance, integration of smart- munications from home as if they were
myAgent, or later and higher phones and tablet PCs, use of cordless/ working in the office.
DECT and WLAN telephones right up to
Use in terminal server environments full integration of home office employees
(UC Suite) with continuous access to your business
• Microsoft Windows 2012/2016/2019 communications.
Server as Microsoft Terminal Server
• Microsoft Windows 2012 R2 Server with Mobility on the road
Citrix XenApp 7.6 / XenDesktop 7.6 Field service employees must increasingly
Server be reachable for your customers and have
access to your business communications.
• Microsoft Windows 2016 with Citrix
With myPortal to go Web Edition your field
XenApp 7.17 / XenDesktop 7.17 Server
staff is always reachable from one number,
• Microsoft Windows 2019 with Citrix the office telephone number (One Num-
XenApp 7.18 / XenDesktop 7.18 Server ber Service) for customers. So they only
have to memorize one number.
Extensive UC functions on the smart-
phone, such as presence, favorite display,
access to the voice box, call journals, and
much more, fully integrate your field ser-
vice employees in your enterprise com-
munications.

Mobility in the office

Suitable cordfree solutions are available to
give full telephone reachability on the en-
terprise site. DECT and WLAN phones or
myPortal to go with integrated VoIP (sys-

OpenScape Business V3 9
Networking of Open- • Forwarding of voice messages through OpenScape Business X1, X3, X5,
the entire OpenScape Business net- X8 hardware models
Scape Business work
The X1, X3, X5, and X8 models support up
OpenScape Business gives extensive op- • Social network integration of business
to 500 subscribers. OpenScape Business S
tions for improving collaboration between partners to exchange presence and
supports up to 1500 subscribers.
teams and employees at different enter- chat information
The following subscriber interfaces are
prise sites. A maximum of 2000 employ- • Network-wide UC features are available
available: IP, digital (UP0E), ISDN (BRI), ana-
ees can be networked and work in the with X1, X3, X5, X8, and Business S.
same way as if they were linked to a large log (a/b) and cordless (DECT/WLAN).
communications system. Existing IP net- OpenScape Business Connectivity to the public network is by ITSP
work links can be used simultaneously for (SIP protocol), ISDN (S0/BRI and S2M/PRI), an-
telephony and data traffic. Network-wide interworking with alog or, in selected countries, CAS connec-
UC services are available in addition to te- Microsoft Teams tions.
lephony. Due to the presence display, your The hardware models are:
employees can see whether colleagues at OpenScape Business does offer interwork-
another site are currently making a phone ing and integration capabilities with Micro- • OpenScape Business X1
call or are in a conference. This informa- soft Teams and Office 365. With this ap- (for wall installation)
tion improves reachability and saves valu- proach Microsoft Teams collaboration can • OpenScape Business X3
able work time, because unnecessary calls be used in conjunction with powerful (for wall/rack mounting)
can be eliminated. OpenScape Business telephony and UC • OpenScape Business X5
Planned dial-in conferences let you easily services. Please get in touch with your Uni- (for wall/rack mounting)
and effectively organize multi-site confer- fy contact person to get more informa-
• OpenScape Business X8
ences. Employees dial directly in the dial-in tions.
(for stand/rack mounting)
conference, similarly to meeting in a con-
Unified Communication functions are
ference room. OpenScape Web Collabora- OpenScape Business available for all deployments with the fol-
tion shows every displayed slide on every
screen.
model versions lowing maximum capacities:
OpenScape Business offers various model • X1 for up to 50 UC Users with V3 Main-
Voice messages received in the entire net-
versions featuring seamless integration board
work can be simply forwarded to the suit-
able employee. And even more, it is still into an existing telephony or IP infrastruc- • X3, X5, and X8 for up to 500 Users (with
very much more possible to support col- ture. Regardless of whether it is hardware- UC Booster Card/Server or V3 Main-
laboration in the teams. or software-based, virtualized or installed board
on its own server. OpenScape Business • Max. 1500 UC subscribers with Open-
Network-wide voice and UC satisfies all of these requirements with its Scape Business S, virtualized with VM-
standardized solution architecture. ware vSphere / MS Hyper V / KVM
features
• System-wide telephone directory with OpenScape Business S for
presence display (“In the office”, “Meet-
ing”, “Vacation”, “Ill” etc.) private cloud environments
• Network-wide call status (employee is OpenScape Business S is a pure software
busy or is being called) solution for max. 1500 IP subscribers and
with UC Suite functionality for subscribers.
• Network-wide call acceptance, i.e. calls
Connectivity to the public network is by
from another site can be accepted in a
ITSP (SIP protocol). The OpenScape Busi-
team
ness S Software can be operated on a
• Exchange of instant messages (Instant Linux server, also fully virtualized with VM-
Messaging), also with groups ware vSphere /MS Hyper V/ KVM or as a
• Spontaneous or scheduled Drag&Drop hosted a solution, either in own data cen-
conferences in the network tre or for example Google Cloud. In thanks
• Network-wide collaboration (Web Col- of the private cloud approach you can
laboration), e.g. desktop sharing to ex- keep full control and responsibility over
change information, as well as video your communication and data.
transmission OpenScape Business X1, X3, X5, and X8
• myAttendant attendant console: Net- isused as the gateway for connectivity of
work-wide view over the presence state digitaland analog trunk lines.
of networked employees, i.e. who is
reachable, who not
• Integrate external telephone directories,
for instance, to use databases as a cen-
tral phone book
• Integration in the Microsoft Exchange
calendar and in public directories

10 Trusted partner of your Digital Journey

Marketable expansion stages
The deployment model you opt for depends, for example, on the expansion stages.
The table below shows the maximum possible expansion stages and capacities. Additional hardware, extension boards or further modules
are might be required. Figures are based on the OpenScape Business V3 mainboard for X3, X5, X8 (advanced) and X1W (basic).

OpenScape Business X1W X3 X5 X8 Server (S)

Wall Rack Wall Rack Wall
Connection to service provider
ITSP channels (SIP provider) 60 120 120 120 120 120 180
max. 8 SIP pro- max. 8 SIP pro- max. 8 SIP pro- max. 8 SIP pro- max. 8 SIP pro- max. 8 SIP pro- max. 8 SIP pro-
vider vider vider vider vider vider vider

ISDN S0 (BRI) - 16 16 48 48 128 -

ISDN S2M (PRI) - 30 30 30 30 180 -
Max. number of trunk channels 250 250 250 250 250 250 250
Subscribers
Analog subscribers 4 20 20 68 68 384 -
Digital subscribers 8 24 24 56 56 384 -
IP subscribers 500 500 500 500 500 500 1500
Cordless/DECT (CMI) 16 64 64 64 64 250 -
Max. number of subscribers 500 500 500 500 500 500 1500
Max. number of Mobility user 150 500 500 500 500 500 500
Smart Voicemail 320 500 500 500 500 500 1500
Unified Communication
UC Voicemail 50 500 500 500 500 500 1500
Max. number of simultaneously 100 1000 1000 1000 1000 1000 1500
active UC Suite Clients (total from
myPortal for Desktop, @work, Out-
look, etc.)
myPortal @work 50 500 250 250 250 500 500
myPortal for Desktop 50 500 500 500 500 500 1500
myPortal for Outlook 50 500 500 500 500 500 1500
myAttendant 4 20 20 20 20 20 20
myAgent - 192 192 192 192 192 192
64 in parallel 64 in parallel 64 in parallel 64 in parallel 64 in parallel 64 in parallel

myReports - 1 1 1 1 1 1
myPortal to go 50 500 500 500 500 500 500
myPortal for Teams 50 500 500 500 500 500 500
Microsoft Teams Interworking 150 500 500 500 500 500 500
OpenScape Business Attendant 8 8 8 8 8 8 8
Max. number of UC Mobility User 50 500 500 500 500 500 500
Max. number of fax channels 3 8 8 8 8 8 8
Max. number of fax subscribers 50 500 500 500 500 500 1500
Max. number of conference chan- 30 60 60 60 60 60 60
nels
Unified Communication (CRM, Database Connection)
Application Launcher User 50 500 500 500 500 500 500

OpenScape Business V3 11
 OpenScape Business X1W X3 X5 X8 Server (S)
TAPI 120 150 500 500 500 500 500 1500
TAPI 170 (via CSTA) 150 500 500 500 500 500 500
Directory Service connector - 4 4 4 4 4 4

12 Trusted partner of your Digital Journey

Telephones and clients
Desktop telephones
• OpenScape Desk Phone IP (HFA or SIP): CP100/110, CP200/210, CP205, CP400,
CP600/E, CP700/CP700X/CP710
• OpenScape Desk Phone TDM: CP200T and 400T
• OpenScape Desk Phone Key Module KM 400 or KM 600, KM 410 or KM710

WLAN telephone
• OpenScape WLAN Phone 4

OpenScape Business UC VoIP Clients

• myPortal @work Desktop VoIP Client (WebRTC) for LAN and WLAN
• myPortal to go mobile VoIP Client for Android and Apple iOS

Cordless/DECT telephones
• OpenScape DECT Phone S6, SL6, R6

SIP telephones/ a/b adapter

The myPortal for Desktop, myPortal for Outlook and myAttendant OpenScape Business
clients can be used with SIP telephones that support RFC 3725.
Full functionality of the features depends on the SIP telephone being used and cannot
be ensured.
Mediatrix 4102S: for the connection of two analog telephones or fax machines.

PC clients
• OpenScape Personal Edition (HFA) and OpenScape Personal Edition SIP
The PC with headset or handset becomes the communications center for voice, data, e-
mail and Internet. A soft client installed on the desktop computer or notebook provides
all telephone functions via WLAN – and offers the same familiar user interface at the of-
fice and on the road. Video connections can be used with OpenScape Personal
Edition SIP.

OpenScape Business additionally supports analog telephones and fax machines, ISDN telephones, and add-on devices such as
door/gate intercoms via TFE-S adapters.

OpenScape Business V3 13
Interfaces for integration Maintenance and OpenScape Business
in business applications administration Software Support
Numerous interfaces and applications are Web-based management with numerous The basic package of OpenScape Busi-
available for integration with OpenScape intuitively operated wizards are available ness already includes 3 years of software
Business in existing IT infrastructures and for administration of OpenScape Business. support. This provides you with invest-
business applications (depending on the For the X1, X3, X5, and X8 models, there is ment protection and stability, and entitles
selected model): also the option of administration via Man- you to software upgrades. In this way, you
• Application Launcher for an active inter- ager E. can always use the latest technology for
action with CRM/ERP applications Web-based management lets the adminis- your communication solutions.
• Accounting software for charge evalua- trator centrally administer the detailed set-
tion. The system stores up to 20,000 tings for user UC clients. Definable sub- OpenScape Business
scriber profiles make it easier to set up
datasets.
standardized UC profiles (same settings in
certified Applications
• Directory Services for information on
the UC clients), e.g. for visibility of phone In case OpenScape Business needs to be
callers, delivered from internal and ex-
numbers, call forwarding, or the personal enhanced with additional functionalities
ternal directories/databases (except for
AutoAttendant for groups or all users. Unify does offer further certified applica-
X1)
The system includes integrated services tions in the following areas, e.g. Account-
management. Self-running test and diag- ing tools, Management Reporting capabil-
CTI middleware ities and a Hospitality/Hotel solution for
nostic programs monitor the different sys-
• First- and third-party TAPI service pro- tem components and enter occurring smaller customers or advanced recording
vider for call control from CTI or CRM/ events and system messages in log files. solutions via its Unify Technology Part-
ERP applications Evaluation can be carried out locally or ners. Please consult your Unify contact
over a secured remote service access. This person for further information.
Interfaces and protocols can be complemented by also reporting
• CSTA for monitoring and control of tele- important events to a remote service cen- OpenScape Business
phones by a wide range of applications ter.
The remote service platform provided by
EMC classes
• SIP for connection to voice-based appli-
cations Unify permits secured remote access over • Class B (EN 55022) for the international
the internet. New system software versions market
• LDAP for connection to external direc-
tories or of external LDAP clients for de- can be loaded automatically over the inter- • Class A (EN 55022) for USA and Canada
livery of information on callers or quick net. This minimizes service times and in-
creases solution availability at the customer.
dialing of contacts OpenScape Business
• HTTP and HTTPS for external applica- demonstration
tion access to OpenScape Business UC
functions If you would like to know more, visit our
• TCP/IP as the basic protocol for all Ether- website or ask your channel partner for a
net connections demonstration of OpenScape Business to-
day.
• ODBC interface for connectivity of ex-
ternal customer databases with existing
ODBC drivers, e.g. mySQL, Maria DB, Or-
acle, Windows-based databases with
Windows-compatible V3.5 drivers, e.g.
Microsoft Excel or Microsoft Access
• SQL connector for connecting to SQL
databases to search for contact details:
Microsoft SQL Server,
PostgreSQL,
Sybase SQL Server
• Secure LDAP (LDAPS) support for Micro-
soft Active Directory connectivity
• Microsoft Teams and Skype for Busi-
ness telephony interworking

14 Trusted partner of your Digital Journey

Supported standards • RFC 4303 IP Encapsulating Security • RFC 3323 A Privacy Mechanism for the
Payload (ESP) Session Initiation Protocol (SIP)

Ethernet • RFC 3325 Private Extensions to the Ses-

SNMP sion Initiation Protocol (SIP) for Asserted
• RFC 894 Ethernet II Encapsulation Identity within Trusted Networks
• RFC 1213 MIB-II
• IEEE 802.1Q Virtual LANs • RFC 3326 The Reason Header Field for
• IEEE 802.2 Logical Link Control QoS the Session Initiation Protocol (SIP)
• IEEE 802.3u 100BASE-T • IEEE 802.1p Priority Tagging • RFC 3489 STUN - Simple Traversal of
• IEEE 802.3ab Gigabit Ethernet • RFC 1349 Type of Service in the IP Suite User Datagram Protocol (UDP) Through
Network Address Translators (NATs)
• IEEE 802.3X Full Duplex Operation • RFC 2475 An Architecture for Differenti-
ated Services • RFC 3515 The Session Initiation Protocol
IP/routing (SIP) Refer Method
• RFC 2597 Assured Forwarding PHB
• RFC 768 UDP Group • RFC 3550 RTP: Transport Protocol for
Real-Time Applications
• RFC 791 IP • RFC 3246 An Expedited Forwarding
PHB (Per-Hop Behavior) • RFC 3551 RTP Profile for Audio and Vid-
• RFC 792 ICMP eo Conferences with Minimal Control
• RFC 793 TCP Services • RFC 3581 An Extension to the Session
• RFC 5322 Internet Message Format Initiation Protocol (SIP) for Symmetric
• RFC 2597 Assured Forwarding PHB
• RFC 826 ARP Group Response Routing
• RFC 2131 DHCP • RFC 3246 An Expedited Forwarding • RFC 3725 Best Current Practices for
PHB (Per-Hop Behavior) Third Party Call Control (3pcc) in the
• RFC 1918 IP Addressing
Session Initiation Protocol (SIP)
• RFC 1332 The PPP Internet Protocol
Codecs • RFC 3842 A Message Summary and
Control Protocol (IPCP)
Message Waiting Indication Event Pack-
• RFC 1618 PPP over ISDN • G.711; G.729; G.722
age for the Session Initiation Protocol
• RFC 1661 The Point-to-Point Protocol (SIP)
(PPP)
CTI
• RFC 3891 The Session Initiation Protocol
• RFC 1877 PPP Internet Protocol Control • CSTA Phase III (SIP) Replaces Header
Protocol • TAPI Service Provider for TAPI 2.1 • RFC 4040 RTP Payload Format for a
• RFC 1990 The PPP Multilink Protocol 64 kbit/s Transparent Call
(MP) VoIP over SIP
• RFC 1994 PPP Challenge Handshake • RFC 2198 RTP Payload for Redundant VoIP security
Authentication Protocol (CHAP) Audio Data • RFC 2246 TLS V1.0
• RFC 2516 A Method for Transmitting • RFC 2327 SDP Session Description Pro-
• RFC 5246 TLS V1.2
PPP Over Ethernet (PPPoE) tocol
• RFC 2459 X.509 PKI Certificate and CRL
• RFC 2617 HTTP Authentication: Basic
• RFC 3544 IP Header Compression over Profile
and Digest Access Authentication
PPP • RFC 3711 SRTP
• RFC 2782 DNS RR for specifying the lo-
cation of services (DNS SRV) • RFC 3830 MIKEY
NAT
• RFC 2833 RTP Payload for DTMF Digits,
• RFC 2663 NAT Others
Telephony Tones and Telephony Sig-
nals • RFC 959 FTP
IPSec
• RFC 3261 SIP Session Initiation Protocol • RFC 1305 NTPv3
• RFC 2403 IPsec Authentication - MD5
• RFC 3262 Provisional Response • RFC 1951 DEFLATE
• RFC 2404 IPsec Authentication - SHA-1 Acknowledgement (PRACK) Early Me-
dia Please find latest supported standards and
• RFC 2404 IPsec Authentication - SHA-2
further technical informations in Unify Ex-
• RFC 2405 IPsec Encryption 3DES • RFC 3263 SIP Locating Servers
perts Wiki:
• RFC 2407 IPsec DOI • RFC 3264 An Offer/Answer Model with http://wiki.unify.com/wiki/
the Session Description Protocol OpenScape_Business
• RFC 2408 ISAKMP
• RFC 3310 HTTP Digest Authentication
• RFC 2409 IKE
• RFC 3311 Session Initiation Protocol
• RFC 2410 IPsec encryption - NULL (SIP)UPDATE Method
• RFC 2411 IP Security Document Road-
map
• RFC 2412 OAKLEY
• RFC 3602 IPSec encryption with AES
• RFC 4301 Security Architecture for the
IP

OpenScape Business V3 15
Setup and environmental conditions

X1/X1W X3R X3W X5R X5W X8

Setup Wall system Rack Wall system Rack Wall system Standard system
(also for installing
in rack)

Dimensions 470 x 370 x 80 89 x 440 x 380 450 x 460 x 130 155 x 440 x 380 450 x 460 x 200 490 x 440 x 430
(H x W x D in mm) (2 U) (3.5 U)

Weight approx. 2.76 kg approx. 6 kg approx. 6 kg approx. 8 kg approx. 8 kg approx. 34 kg

(fully equipped)

Power supply The models, by default, are designed for mains operation. For X3, X5 and X8, power failures may be bridged by an
uninterruptible power supply (UPS) (optional).
• Rated input voltage (AC): 100 to 240 V
• Rated frequency: 50–60 Hz
• Battery supply (DC): 48 V

Power consump- Depends on hardware platform and expansion stage

tion

Environmental • Operating conditions: +5 to +40 °C (+41 to +104 °F)

conditions • Humidity: 5 to 85%

Housing color Ice-blue Gray/Green Ice-blue Gray/Green Ice-blue Gray/Green

Copyright © Unify Software and Solutions GmbH & Co. KG

All rights reserved.
Reference No.: A31002-P3030-D100-06-7629

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