Student Name

Student ID

Student Pack

What is the purpose of this document?

The Student Pack is the document you, the student, needs to complete to demonstrate competency.
This document includes the context and conditions of your assessment, the tasks to be completed
by you and an outline of the evidence to be gathered.

The information includes the following:

 Information related to the unit of competency

 Guidelines and instructions to complete each task and activity
 A student evaluation form

Student Evaluation Form

These documents are designed after conducting thorough industry consultation. Students are
encouraged to evaluate this document and provide constructive feedback to their training
organisation if they feel that this document can be improved.

Link to other unit documents

 The Student Pack is a document for students to complete to demonstrate their competency.
This document includes context and conditions of assessment, tasks to be administered to
the student, and an outline of the evidence to be gathered from the student.
 The Unit Mapping is a document that contains information and comprehensive mapping with
the training package requirements.
 The Unit Requirements is a document that contains information related to the unit of
competency for the Training Organisation staff and students.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 1 of 74
 Student Pack

1. Student and trainer details

Student details
Full name:
Student ID:
Contact number:
Email address:
Trainer details
Full name:

2. Qualification and unit of competency

Qualification/Course/Program Details
Code: SIT40516
Name: Certificate Iv in Commercial Cookery
Unit of competency
Code: SITXWHS003
Name: SITXWHS003 Implement and monitor work health and safety practices

3. Assessment Submission Method

☐ By hand to trainer/assessor ☐ By email to trainer/assessor
☐ Online submission via Learning Management System (LMS)
☐ Any other method _____________________________________ (Please describe here)

4. Student declaration
• I have read and understood the information in the Unit Requirements prior to commencing this
Student Pack
• I certify that the work submitted for this assessment pack is my own. I have clearly referenced
any sources used in my submission. I understand that a false declaration is a form of
malpractice;
• I have kept a copy of this Student Pack and all relevant notes, attachments, and reference
material that I used in the production of this Student Pack;
• For the purposes of assessment, I give the trainer/assessor permission to:
o Reproduce this assessment and provide a copy to another member of staff; and
o Take steps to authenticate the assessment, including communicating a copy of this assessment
to a plagiarism checking service (which may retain a copy of the assessment on its database
for future plagiarism checking).

Student signature: __________________________ Date: ____/_____/___________

5. Assessment Plan
The student must be assessed as satisfactory in each of the following assessment methods in
order to demonstrate competence in a variety of ways.
Evidence number/ Assessment method/ Type of evidence/ Sufficient evidence
Task number Task name recorded/Outcome
Assessment task 1 Knowledge Test (KT) S / NS (First Attempt)
S / NS (Second Attempt)
Assessment task 2 Project (PT) S / NS (First Attempt)
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 2 of 74
 Student Pack

S / NS (Second Attempt)
Outcome C ☐ NYC Date assessed: Trainer signature:
☐

6. Completion of the Assessment Plan

Your trainer is required to fill out the Assessment Plan Outcome records above, when:

• You have completed and submitted all the requirements for the assessment tasks for this
cluster or unit of competency.
• Your work has been reviewed and assessed by your trainer/assessor.
• You have been assessed as either satisfactory or unsatisfactory for each assessment task
within the unit of competency.
• You have been provided with relevant and detailed feedback.

Every assessment has a “Feedback to Student” section used to record the following information.
Your trainer/assessor must also ensure that all sections are filled in appropriately, such as:

• Result of Assessment (satisfactory or unsatisfactory)

• Student name, signature and date
• Assessor name, signature and date
• Relevant and detailed feedback

7. Unit Requirements
You, the student, must read and understand all of the information in the Unit Requirements
before completing the Student Pack. If you have any questions regarding the information, see
your trainer/assessor for further information and clarification.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 3 of 74
 Student Pack

Pre-Assessment Checklist: Task 1 - Knowledge Test

The purpose of this checklist
The pre-assessment checklist helps students determine if they are ready for assessment. The
trainer/assessor must review the checklist with the student before the student attempts the
assessment task. If any items of the checklist are incomplete or not clear to the student, the
trainer/assessor must provide relevant information to the student to ensure they understand the
requirements of the assessment task. The student must ensure they are ready for the assessment
task before undertaking it.
Section 1: Information for Students
☐ Make sure you have completed the necessary prior learning before attempting this assessment.
☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be
completed.
☐ Make sure you understand what evidence is required to be collected and how.
☐ Make sure you know your rights and the Complaints and Appeal process.
☐ Make sure you discuss any special needs or reasonable adjustments to be considered during
the assessment (refer to the Reasonable Adjustments Strategy Matrix - Appendix A and negotiate
these with your trainer/assessor).
☐ Make sure that you have access to a computer and the internet (if you prefer to type the
answers).
☐ Make sure that you have all the required resources needed to complete this assessment task.
☐ The due date of this assessment task is in accordance with your timetable.
☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an
assessment can be granted by the trainer/assessor. Evidence of the compelling and
compassionate circumstances must be provided together with your request for an extension to
submit your assessment work.
☐ The request for an extension to submit your assessment work must be made before the due
date.
Section 2: Reasonable adjustments
I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as
provided in Appendix A and attached relevant evidence as required and select the correct
checkbox.
☐ I do require reasonable adjustment
☐ I do not require reasonable adjustment
Declaration (Student to complete)
☐ I confirm that the purpose and procedure of this assessment task has been clearly explained to
me.
☐ I confirm that I have been consulted about any special needs I might have in relation to the
assessment process.
☐ I confirm that the criteria used for this assessment has been discussed with me, as have the
consequences and possible outcomes of this assessment.
☐ I confirm I have accessed and understand the assessment information as provided in the
Training Organisation’s Student Handbook.
☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for
this assessment.
☐ I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________ 

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 4 of 74
 Student Pack

Assessment method-based instructions and

guidelines: Knowledge Test
Assessment type

 Written Questions

Instructions provided to the student:

Assessment task description:     

 This is the first (1) assessment task you must successfully complete to be deemed
competent in this unit of competency.
 The Knowledge Test is comprised of nineteen (19) written questions.
 You must respond to all questions and submit them to your Trainer/Assessor.
 You must answer all questions to the required level, e.g. provide an answer within the
required word limit, to be deemed satisfactory in this task
 You will receive your feedback within two (2) weeks, and you will be notified by your
Trainer/Assessor when your results are available.

Applicable conditions:        

 All knowledge tests are untimed and are conducted as open book assessment (this means
you can refer to your textbook during the test).
 You must read and respond to all questions.
 You may handwrite/use a computer to answer the questions.
 You must complete the task independently.
 No marks or grades are allocated for this assessment task. The outcome of the task will be
Satisfactory or Not Satisfactory.
 As you complete this assessment task, you are predominately demonstrating your written
skills and knowledge to your trainer/assessor.

Resubmissions and reattempts: 

 Where a student’s answers are deemed not satisfactory after the first attempt, a
resubmission attempt will be allowed.
 The student may speak to their trainer/assessor if they have any difficulty in completing
this task and require reasonable adjustments.
 For more information, please refer to the Training Organisation’s Student Handbook.

Location:

 This assessment task may be completed in:

☐ a classroom
☐ learning management system (i.e. Moodle),
☐ workplace

Your trainer/assessor will provide you with further information regarding the location for
completing this assessment task.

Instructions for answering the written questions:

New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 5 of 74
 Student Pack

 Complete a written assessment consisting of a series of questions.

 You will be required to answer all the questions correctly.
 Do not start answering questions without understanding what is required. Read the
questions carefully and critically analyse them for a few seconds; this will help you to
identify what information is needed in the answer.
 Your answers must demonstrate an understanding and application of the relevant concepts
and critical thinking.
 Be concise, to the point and write answers within the word-limit given to each question. Do
not provide irrelevant information. Remember, quantity is not quality.
 You must write your responses in your own words.
 Use non-discriminatory language. The language used should not devalue, demean, or
exclude individuals or groups based on attributes such as gender, disability, culture, race,
religion, sexual preference or age. Gender-inclusive language should be used.
 When you quote, paraphrase, summarise or copy information from other sources to write
your answers or research your work, always acknowledge the source.

Purpose of the assessment

This assessment task is designed to evaluate student’s following skills and abilities:
 Knowledge to implement and monitor work health and safety workplace practices in order
to maintain a safe and secure environment for employees in the workplace.
 Knowledge to identify, analyse and interpret legislation, codes of practices and national
standards.
 Knowledge to effectively perform role play with appropriate body language.
 Knowledge to conduct an interactive and creative role play.
 Knowledge to provide training to staff and monitor the effectiveness of their work after
training.
 Reading skills to interpret unfamiliar and complex materials describing regulatory
requirements for WHS management and organisational policies and procedures.
 Written skills to write high-level reports about the effectiveness of WHS management
practices, making recommendations for change and complete accurate records for
regulatory compliance.
 Knowledge to take appropriate actions in case of emergency and accident.
 Knowledge to cooperate with others using appropriate conventions/systems when
communicating to, and discussing with employees.
 Problem-solving skills to incorporate the views of other people consulted in the workplace
and analyse WHS system deficiencies and recommend required change.
 Knowledge to monitor staff members’ daily compliance with WHS management practices
and counsel on non-compliance.

Task instructions

 This is an individual assessment.

 To ensure your responses are satisfactory, consult a range of learning resources and
other information such as handouts, textbooks, learner resources etc.
 To be assessed as Satisfactory in this assessment task, all questions must be answered
correctly.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 6 of 74
 Student Pack

Assessment Task 1: Knowledge Test

Provide your response to each question in the box below.

Q1: a. List ten (10) relevant work health and safety information that you Satisfactory
need to explain to personnel. response
b: Discuss methods to make information easily accessible to staff at Yes ☐ No ☐
the workplace. Write your answer in 100-150 words.

(a)

1. Emergency Procedures: Educating personnel about evacuation routes, emergency

contacts, and actions that must be taken during various types of emergencies is vitally
important.

2. Hazard Identification and Risk Evaluation: Training employees on how to recognize

workplace hazards, conducting risk analyses to detect them early, and performing
preventive maintenance measures can greatly help in the event of accidents or injuries at
work.

3. Personal Protective Equipment (PPE): describing how PPE should be utilized, maintained,
and stored to protect personnel's safety.

4. Safety practices at work: Provide guidelines and procedures for performing specific tasks
safely or using equipment in an effective and safe manner.

5. First Aid Procedures: Training personnel on basic first aid techniques and informing them
about where first aid kits and qualified personnel are located are both integral parts of
successful first aid procedures.

6. Ergonomics in the Workplace: Offering advice about correct posture, workstation setup,
and ergonomic equipment to minimize muscle and skeletal problems in the workplace

7. Safety Signs and Symbols: Providing staff with familiarity with commonly utilized safety
signs and symbols will increase workplace safety awareness.

8. Chemical hazards: Informing personnel of potential risks associated with hazardous

chemicals and how best to use and handle them, as well as safety data sheets (SDSs),

9. Manual Handling Techniques: Instruct personnel on how to safely lift, carry, and move
objects so as to reduce injuries to their backs and strains on muscles and other tissues.

10. Reporting Injuries and Near Misses: Emphasizing the importance of promptly reporting
workplace injuries or near misses so they may be managed and prevented in future
occurrences.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 7 of 74
 Student Pack

(b)

Display Information Prominently: Make safety information easily visible using notice
boards, posters, or digital displays in common areas to showcase important safety details
such as emergency procedures, contact numbers, and safety reminders.

Give written materials: Distribute handbooks, manuals, or pamphlets that include

comprehensive safety guidelines and procedures and ensure these resources are readily
available to all staff members.

Utilize digital platforms: Employ online platforms such as intranets or company websites as
convenient storage places for safety-related documents, training modules, and resources
for employees' easy access, whether on computers or mobile devices.

Conduct Regular Safety Training: Hold regular safety education training sessions or
workshops to inform employees on various safety topics, using interactive methods like
presentations or simulations to increase understanding and enhance engagement.
Implement safety signage: Put up clear and visible safety signs throughout the workplace
that reflect potential hazards, emergency exits, and required protective equipment.
Regularly maintain and upgrade these signs to stay compliant.

Establish Safety Reps: Appoint individuals or teams as safety representatives who will
disseminate information to employees regarding safety matters while acting as points-of-
contact for related queries and problems. They can serve as key sources for answering
queries on safety-related topics.

Foster a Safety Culture: Encourage open communication among employees and invite
them to actively contribute toward your safety initiatives. Regularly discuss safety topics at
team meetings; share stories of success with everyone; and recognize employees who
prioritize safety as a priority.

Conduct Refresher Sessions: Reinforce key safety information through periodic refresher
sessions or toolbox talks in order to reinforce its importance while keeping employees
aware of updates or modifications that occur in safety practices. This also keeps all parties
up-to-date regarding updates or modifications within an organization.

Make use of visual aids: When communicating safety procedures or correct techniques,
visuals like diagrams, infographics, or videos can greatly aid comprehension and retention
of knowledge. Visual aids also make learning enjoyable!

Get Employee Feedback: Create channels through which employees can offer suggestions
or give their opinions regarding work health and safety issues, including anonymous
suggestion boxes, surveys, or regular meetings to discuss concerns and provide needed
safety information.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 8 of 74
 Student Pack

Q2: Outline ten (10) WHS related responsibilities of an employer that is Satisfactory
applicable across all business types. response
Yes ☐ No ☐

Here are 10 WHS-related responsibilities of an employer applicable across all business types:

1. Assess Risks. The initial step should be identifying and assessing all of the workplace risks.
This means identifying hazards, evaluating likely and severe harm potentials, and taking
measures to manage or limit them.
2. Employers should provide employees with information and training about potential
workplace risks and how to work safely, tailored specifically for the workforce in question.
3. Employers should establish safe systems of work. Employers are obliged to ensure work is
performed in an organized and safe manner; this means securing equipment, practices,
and conditions to promote safe working conditions for their workers.
4. Employers must supply personal protective equipment (PPE). Where required, employers
should provide employees with PPE to protect themselves from harm. PPE should be
properly selected, used, and maintained.
5. Consult employees. Employers are obliged to consult employees on all health and safety-
related matters. This should include providing them with opportunities to contribute their
input to decision-making processes or bring up concerns related to health and safety.
6. Employers must investigate accidents and incidents to ascertain their cause and prevent
future recurrences.
7. Employers should keep records pertaining to health and safety information, such as
accident or incident reports, risk analyses, training records, etc., for their employees'
wellbeing.
8. Adhere to all relevant health and safety laws and regulations. Employers are obliged to
observe all such legislation.
9. Employers must foster an atmosphere of safety within their workplace so that employees
feel secure reporting potential dangers or any concerns to management.
10. Employers must accept responsibility for ensuring employee health and safety, taking
every reasonable measure possible to shield workers from potential danger.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 9 of 74
 Student Pack

Q3: Discuss the steps to monitor ongoing compliance with safe work Satisfactory
practices in the workplace. Answer in 100-150 words. response
Yes ☐ No ☐

1. To ensure safety in the workplace, it is imperative to establish unambiguous standards.

This can be achieved by documenting the anticipated safe work practices and procedures
through policies, guidelines, or training materials that align with applicable laws,
regulations, or optimal industry practices. The implementation of such standards facilitates
the establishment of performance benchmarks for ensuring compliance with regulatory
requirements and optimal industry practices in terms of safety protocols.
2. It is recommended to conduct periodic inspections in order to detect potential hazards,
instances of noncompliance, and areas for enhancement within the workplace. Inspections
may be conducted by proficient personnel or safety officers who utilize checklists or
particular evaluation criteria.
3. The implementation of incident reporting and investigation is a crucial aspect of ensuring
workplace safety and preventing future incidents. Establish an incident reporting and
investigation system that incentivizes employees to promptly report safety concerns as
they arise and ensures that all incidents are comprehensively examined to identify
underlying causes and implement corrective measures.
4. Sustained training and communication efforts are recommended to promote safe work
practices. This includes conducting periodic safety briefings to reinforce safety protocols,
communicating any updates or modifications to procedures to all employees to ensure
consistent comprehension and compliance, and providing ongoing training sessions as
needed to reinforce the creation of safe working environments.
5. To ensure safety in the workplace, it is recommended to conduct safety data analysis by
monitoring and reviewing incident reports, near-miss records, and trend analysis. This
approach can help identify patterns, common hazards, and areas that require
improvement. This knowledge can be utilized proactively to tackle issues by formulating
focused interventions.
6. Encourage employee participation and cultivate a culture of safety. Promote employee
engagement by involving them in safety committee membership, soliciting their input for
hazard identification, and implementing any recommendations put forth by personnel.
Cultivate a workplace environment that prioritizes responsibility, effective dialogue, and
ongoing enhancement to achieve a superior level of safety for personnel.
7. It is recommended to carry out routine audits or compliance checks to evaluate the
efficacy of a safety program and ensure adherence to safe work protocols. The process
may entail scrutinizing records, conducting personnel interviews, evaluating the state of
the workplace environment, or examining written reports on potential hazards in the

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 10 of 74
 Student Pack

workplace.
8. To address noncompliance and safety gaps, it is imperative to implement corrective actions
promptly. This can be achieved through various means, such as providing additional
training, improving processes, altering equipment, and adding control measures that
ensure compliance. This may necessitate the provision of supplementary guidance or the
implementation of novel regulatory measures to ensure the maintenance of compliance.

9. It is recommended to conduct periodic evaluations and adjustments to secure operational

protocols, guidelines, and routines in accordance with acquired knowledge, regulatory
modifications, or advancements within the field. It is recommended to keep the employees
informed of any updates as they happen and provide relevant training as necessary.
10. It is recommended to seek the assistance of external safety consultants or auditors to
conduct an unbiased evaluation of the safety program and provide suggestions for
enhancement if deemed necessary.

Q4: Discuss the actions that you must consider addressing the following Satisfactory
non-compliance procedures and safe work practices? response
1. ‘At the end of the shift, staff often take shortcuts, ignore warning Yes ☐ No ☐
signs and expose their skin to harsh cleaning chemicals.
2. ‘I recently observed an employee storing stock in the cool-room.
He was bending and lifting in all sorts of strained and
uncomfortable positions.
Answer in 50-100 words.

1: To address noncompliance procedures and safe work practices described in the first scenario,
the following actions should be considered:

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 11 of 74
 Student Pack

 Reinforce the importance of adhering to proper procedures and safe work practices
through regular training and communication.
 Conduct specific training to educate employees on how to safely handle and use cleaning
chemicals, with an emphasis on personal protective equipment (PPE) usage as well as
following warning signs.
 Implement regular monitoring and observations in order to detect instances of
noncompliance quickly and take remedial action through coaching, retraining, or other
disciplinary means.
 Establish and communicate signs regarding the risks posed by cleaning chemicals as well
as following proper protocols when using them.
 Provide accessible and sufficient PPE, such as gloves and protective clothing, to employees,
and train them on how best to use and care for it.

2: To address the noncompliance procedure and work practice described in Scenario 2,

several actions should be considered:

 Conduct training sessions on appropriate manual handling techniques, emphasizing leg

lifting as the primary way of lifting, using appropriate equipment (like trolleys or lifting
aids), and avoiding awkward or strenuous positions.
 Encourage employees to share any concerns or discomfort related to manual handling with
you, and create a means for receiving feedback and suggestions for improvement.
 Change and review the storage and layout of the cool room to reduce strain when lifting
and bending in awkward positions.
 Implement periodic ergonomic evaluations in order to identify and address potential risks
related to manual handling tasks.
 Increase support and resources, such as ergonomic training or lifting aids, in
order to assist employees in performing their duties safely and comfortably.

Q5: Outline eight (8) work health and safety procedures that you need to Satisfactory
monitor in the workplace. response
Yes ☐ No ☐

 Personal Protective Equipment (PPE): Make certain all employees use appropriate PPE for
their job duties.
 Hazard identification and risk evaluation: identify all workplace hazards, evaluate them for
risk reduction purposes, and implement controls that mitigate injury or illness risks.
 Emergency Procedures: Ensure all employees know and can follow emergency evacuation
plans safely should an incident arise in your building.
 Fire safety: Make sure all fireproof equipment is working and that employees understand
its proper usage and maintenance.
 Electrical safety: Be certain all electrical equipment is appropriately maintained so

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 12 of 74
 Student Pack

employees know how to work safely with electricity.

 Chemical safety: Take steps to store and manage chemicals safely, with employees aware
of potential dangers from working with specific substances.
 Ergonomics: Make sure the workplace is designed in such a way as to be both safe and
comfortable for employees, using safe lifting techniques where applicable.
 Slips, Trips, and Falls: Make sure that the workplace is free from hazards that could lead to
slips, trips, and falls for all employees, and ensure safe walking practices are observed by
them all.

Q6: Discuss the methods to monitor day-to-day effectiveness of WHS Satisfactory

practices in order to maintain health, safety and security of response
personnel. Write your answer in 50-100 words. Yes ☐ No ☐

Monitoring WHS practices on an ongoing basis to maintain health, safety, and security can
be achieved using several strategies:

 Regular inspections and audits to identify risks, evaluate compliance levels, and spot areas
for improvement are crucial in order to maintain optimal conditions in any facility.
 Conduct workplace observations and engage in open communications with employees to
gather feedback, address concerns, and identify any potential issues.
 Examining incident reports, near-miss reports, and safety data to detect trends or patterns
that indicate areas needing improvement is also helpful in this effort.
 Analysing key performance indicators (Kepis) related to WHS such as incident rates,
training completion rates, and compliance metrics.
 Keep regular safety meetings or toolbox talks scheduled in order to discuss WHS matters,
provide updates on safety issues, and reinforce safe practices.
 Integrating safety committees or representatives with employees in developing, reviewing,
and revising WHS policies and procedures
 Monitoring the success of training programs through participant evaluation and feedback
analysis

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 13 of 74
 Student Pack

 Conduct regular reviews of risk assessments, safe work procedures, and emergency
response plans to ensure they remain applicable and effective.

Q7: a: What are the appropriate methods to coordinate the operation of Satisfactory
all consultative processes? Answer in 50-100 words. response
Yes ☐ No ☐
b: Outline twelve (12) consultative processes that you need to
coordinate in the workplace.

c: Discuss the strategy that you can use to motivate team members
to contribute their views on current and future WHS management
practices. Answer in 50-100 words.

(a) Organizations may employ various strategies for streamlining all consultative
processes efficiently, including:

 Establish a Central Coordination Point: Appoint a department or individual responsible for

overseeing all consultative processes to ensure consistent communication, information flow,
and coordination across levels and departments.
 Establish a Structured Framework: Create an organized structure or framework that clearly
outlines all consultative processes—regular meetings, working groups, and feedback
mechanisms. This gives stakeholders a roadmap they can follow when participating in
decision-making processes.
 Foster open communication: Foster open and transparent channels of communication among
stakeholders by organizing regular updates, forums for exchanging thoughts and receiving
feedback, as well as opportunities for collaboration and dialogue.
 Training and Support: Offer training and support to stakeholders engaged in consultative
processes, such as effective communication training, conflict resolution techniques, and
understanding their roles and responsibilities in this consultative process.
 Establish clear timelines and deadlines: By setting realistic timetables and deadlines at each
stage of a consultative process, timelines can help facilitate timely decision-making while
maintaining momentum and avoiding delays.
 Document and Share Outcomes: Document all discussions, decisions, and actions taken during
consultative processes to maintain transparency, accountability, and alignment between all
relevant parties involved in these processes. Share these outcomes with all relevant parties so
they remain effective tools of decision-making for improving service provision and stakeholder
satisfaction.
 Regularly Review and Evaluate Consulative Processes: Regularly review and assess the
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 14 of 74
 Student Pack

effectiveness of consultative processes, seeking feedback from participants and measuring

engagement levels, and making adjustments as required to improve coordination and overall
effectiveness.

(b)

1. Health and safety: Consultation in this area is of utmost importance as it affects everyone who
works at your company, from hazards in the workplace and risk assessments through safety
procedures to procedures of investigation if needed.
2. Workplace Culture: Consultation must take place with employees about the culture of their
workplace, which includes issues such as bullying, harassment, and discrimination.

3. Work-Life Balance: Involve employees in planning how they can strike an optimal work-life
balance; this may involve flexible arrangements like telecommuting or flextime work
arrangements.
4. Training: When providing employees with training, consult them about their specific training
needs to ensure that they possess all of the skills and knowledge required for performing their
jobs effectively and safely.
5. Performance management: For effective employee development and satisfaction, consultation
on performance goals and objectives should take place between management and employees.
This ensures employees know exactly what is expected of them as well as have some control
over shaping their own development plans.
6. Compensation and benefits: When discussing employee pay and benefits, consult them closely
so that everyone receives fair pay for their labor while also having access to any needed
benefits. This will ensure everyone feels valued within your organization.
7. Decision-Making: Consultation between employees and management on decisions that impact
them is necessary in order to create an environment in which employees feel heard in regards
to their own work and feel that their opinions matter.
8. Problem Solving: To ensure problems in the workplace are quickly and effectively solved,
consult employees about them as quickly and frequently as possible, giving employees a sense
of being part of the solution process.
9. Change Management: Consultation with employees about changes occurring within their
workplace is vital in order to make certain they understand why a shift has taken place and to
prepare them for what to expect during any transition period.
10. Innovation: When discussing new ideas or innovations with employees, consultation is key in
order to make sure all ideas are considered and make employees feel involved with the
innovation process.
11. Continuous Improvement: Consult employees about ways that the workplace could be
improved to ensure continuous improvements are being made and that employees feel part of
the improvement process.
12. Employee Well-Being: Consultation on employee well-being should be part of employee
performance reviews to help ensure healthy, happy staff who can perform effectively at their
jobs.

(c) To enable team members to contribute their views regarding current and future
WHS management practices, an incentive strategy may be devised:

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 15 of 74
 Student Pack

 Create an inclusive and safe work environment: promote an environment in which open
communication, diverse viewpoints, and the contributions of team members are valued and
accepted by cultivating an environment that values open dialogue.
 Education and Awareness: Hold training sessions or workshops on WHS management practices
to broaden team members' knowledge. This allows them to contribute effectively and
confidently during discussions.
 Actively Solicit Input: Proactively solicit the opinions and ideas of team members regarding
WHS management practices through surveys, suggestion boxes, team meetings, or one-on-
one discussions to demonstrate that your input is valued. This could involve surveys,
suggestion boxes, or discussions demonstrating this dedication toward team member input.
 Acknowledging Contributions: Acknowledge and appreciate team member contributions to
WHS discussions by publicly acknowledging ideas, initiatives, and efforts that contributed to
overall safety and well-being within your workplace environment.

 Foster Collaboration and Teamwork: Encourage team members to work cooperatively on WHS
initiatives, instilling a sense of collective ownership over WHS initiatives. Remind them that
everyone's perspectives matter equally and that collective efforts lead to superior results.
 Lead by Example: Set an example that others can follow by actively participating in and
engaging with WHS discussions as a leader. Show enthusiasm for team members'
contributions while listening attentively; incorporate team member input into decision-making
processes while setting a positive precedent—setting a great example!
 Provide Opportunities for Growth and Development: Create opportunities for team members to
expand their knowledge of WHS management practices by attending relevant conferences,
workshops, or seminars, giving them a chance to hone their craft while contributing more
fully. This could involve attending WHS-related conferences, workshops, or seminars as a
means to hone expertise further while contributing positively.
 Communicate Impact Regularly: Make it a point to regularly communicate the positive results
and impacts resulting from team member contributions to WHS management practices,
reinforcing their value as participants in WHS activities. Highlight how their ideas have helped
enhance safety, reduce risks, or create healthier working conditions, reinforcing how valuable
participation in these practices truly is!

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 16 of 74
 Student Pack

Q8: a: What is hazard identification? What are the methods to identify any Satisfactory
hazards in day-to-day workplace operations to avoid injuries and response
accidents? Write your answer in 100-150 words. Yes ☐ No ☐
b: Outline two (2) time requirements that need to be considered for
hazard identifications.

(a) Hazard identification refers to the practice of identifying possible sources of injury or
adverse impacts in the workplace that have the potential to injure employees, such as
accidents occurring on-the-job or health hazards posed to others. It involves
systematically recognizing and assessing conditions, activities, or substances that pose
threats to safety or health in order to better assess them for possible solutions.

Methods can be employed to detect hazards during daily workplace operations:

 Regular inspections in the workplace: Regular checks should be conducted to identify potential
dangers such as unsafe working conditions, equipment malfunctions, or misplaced materials.
 Job Hazard Analysis: This method involves dissecting each task into steps and evaluating any
hazards present for each step.
 Employee Feedback and Reporting: Encouraging employees to report any safety concerns or
near-miss incidents that they encounter is key to helping identify hazards that might otherwise
go undetected.
 Review of Incident Records: Examining past incident records may provide important insight
into recurring hazards or trends that need to be addressed.
 Safety Data Sheets and Material Safety Information: Reviewing safety data sheets provided by
manufacturers can assist in recognizing potential dangers and providing necessary guidance
on safe handling procedures for chemicals, substances, or equipment.
 Consultations with employees: Involving employees in the identification of hazards through
consultations, safety committee meetings, or feedback sessions can assist them with
pinpointing dangers specific to their tasks or work environments.
 Review industry safety standards and regulations: Being up-to-date on industry-specific safety
standards, regulations, and best practices is invaluable when identifying potential dangers.

(b) Below are two timeframes you should keep in mind for hazard identification:

1. Regular and ongoing assessment: Hazard identification should be an ongoing process that is
completed regularly to identify both new hazards as well as reassess those already present.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 17 of 74
 Student Pack

While assessment frequency will depend on the nature of work performed, having a systematic
process in place for reviewing hazards on an ongoing basis, such as workplace inspections, job
hazard analyses, or ongoing feedback mechanisms, is highly advised.
2. Timely Response to Identified Hazards: Once hazards have been identified, immediate steps
need to be taken in response. Prompt action must be taken to implement control measures
and minimize the risks associated with them, which might involve assigning responsibilities,
allocating resources, and setting clear timelines for taking preventative actions against
identified threats. Doing this ensures accidents or injuries do not occur and limits potential
effects that might impact workforce members in an unexpected fashion.

Q9: You are the head chef in a 5-star hotel. You receive a report that a Satisfactory
junior cook has burnt his right hand. How would you react to the response
incident? What measures would you take to ensure such type of Yes ☐ No ☐
incident does not happen in future? Explain in 50-100 words.

As head chef, my first instinct would be to quickly assess the situation with my junior cook,
asking about their feelings and the events that led up to it. Once treated for his burn, I'd head
straight back over and sit with them down so we could discuss why and how this happened,
seeking understanding on why such incidents happen more frequently, and assuring him of
our commitment to doing everything necessary to prevent further incidents from arising in the
future.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 18 of 74
 Student Pack

I propose taking several measures in order to prevent similar events from reoccurring in the
future:

 Review all kitchen procedures to make sure they are safe and up-to-date.
 Make sure that chefs receive proper training and equipment to reduce burn injuries.
 Form an environment in the kitchen in which cooks feel free to report hazards when
necessary.
 Carry out regular safety inspections of the kitchen.
 By taking these measures, I hope to create an ideal working environment for all my kitchen's
chefs and help ensure a safe working experience in my kitchen.
 Here are additional measures you can take to avoid kitchen burns:
 Use potholders or oven mitts when handling hot items.
 Be extra careful when opening hot ovens or microwaves.
 Keep the kitchen clutter-free to maintain an optimal workspace.
 Take time and care when performing any task; don't rush.
 If you find yourself exhausted or feeling stressed, take some time out for yourself and rest.

Q10: Based on the given scenario in Q9, answer the following questions: Satisfactory
response
Q10.a: Outline six (6) risk control methods that you need to Yes ☐ No ☐
implement in the workplace in order to reduce the chances of
accident or injuries. What can you do if the risk control is outside your
authority? Explain in 100-150 words.

Q10.b: Discuss the strategies to monitor the effectiveness of the

control measure. Answer in 100-150 words.

(a) Below are six effective risk control practices you can implement at work to lower
the chances of accidents or injuries:

 Elimination: Eliminating hazards means completely eliminating them from the workplace
environment, such as picking up sharp objects that lie around and placing them away safely.
This approach could potentially make work safer overall.
 Substitution: When substituting, an object less dangerous must replace something dangerous,
such as a ladder, for instance; you could choose an alternative, such as using step stools
instead to reach higher places.
 Engineering controls: Engineering controls are physical barriers installed around a hazardous
substance or machine to keep people away. For instance, installing guardrails around it

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 19 of 74
 Student Pack

prevents people from falling in.

 Administrative controls: Administrative controls involve altering how work is completed to
reduce risks related to accidents or injuries, such as installing lockout or tagout procedures to
block employees from touching machines that contain electricity.
 Personal Protective Equipment: Personal protective equipment allows workers to be shielded
against hazards. For instance, hard hats, safety glasses, and gloves provide ample protection
from falling objects, debris, and cuts.
 Training: Training involves arming employees with the knowledge and abilities they require for
safe working practices, such as how to safely use machinery, handle hazardous materials
safely, or handle emergencies effectively. You could train workers on how to operate
machinery properly or respond to emergencies as appropriate.

Even if risk control falls outside your authority, you can still help address it in several ways. First,
raise awareness of the hazard with your supervisor or other decision-makers; second, offer to
assist in the implementation of risk control measures, even though this goes outside your job
description; third, document both the potential hazard as well as any consequences of not taking
any action; this way, you're helping ensure risk controls are put into action and keep the
workplace safer! By taking these steps, you can effectively address risk control measures in your
workplace.

Here are some additional steps that you could take if risk control falls outside your scope:

 Informing your supervisor or other decision-makers of a risk and the necessity of risk control
measures
 Provide assistance in developing and implementing a risk control plan.
 Document the hazards and the possible impacts of not taking action to address them.
 Join safety committees or workplace safety initiatives and voice any potential hazards or
issues to them.

(b) Here are a few strategies for monitoring the efficacy of control measures:

 Conduct regular safety inspections: Regular safety inspections can help identify any
unidentified hazards or control measures that aren't being implemented effectively.
 Review Incident Reports: By conducting this exercise, incident reports can help detect
accidents or injuries caused by hazards not yet recognized or control measures that are being
insufficiently implemented.
 Survey Employees: Conducting employee research will enable you to quickly identify any
hazards that employees are aware of or any control measures they deem ineffective.
 Conduct risk analyses: Conducting risk evaluations allows one to ascertain both the frequency
and severity of harm that an environmental hazard poses, which allows one to gauge its
control measures effectively.
 By taking these steps, you can help ensure that control measures are successful at lowering
accident risks and injuries.

Here are a few additional strategies for monitoring the efficacy of control measures:

 Be Consistent: Monitor the effectiveness of control measures regularly in order to ensure their
efficacy at all times. Doing this will allow for an even playing field when taking necessary

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 20 of 74
 Student Pack

actions.
 Be impartial: Beware of letting personal bias or assumptions cloud your judgment when
monitoring the effectiveness of control measures.
 Be flexible. Things do not always go as expected. Be open-minded enough to adjust your
monitoring plan as required.

Q11: Discuss the importance of providing your own and your staff’s Satisfactory
feedback on WHS management practices to an authorised person. response
Write your answer in 100-150 words. Yes ☐ No ☐

Provisioning yourself and your staff's feedback regarding WHS management practices to an
authorized person is vitally important for many reasons:

 Enhancing Safety Culture: Employee feedback provides employees the chance to express
their individual experiences, perspectives, and insights regarding WHS management
practices. By sharing this insight, they feel more empowered and valued, contributing
towards creating an atmosphere in the workplace in which everyone plays an active role in
improving workplace safety.
 Locating Gaps and Areas of Improvement: Feedback provides invaluable information

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 21 of 74
 Student Pack

regarding potential gaps, shortcomings, or areas where WHS management practices could
be improved. Using this feedback as an indication, authorized personnel can identify
weaknesses more readily while prioritizing improvement efforts for greater impact.
Eventually, this knowledge can help them mitigate risks while increasing overall safety
performance.
 Promoting Continuous Improvement: Feedback serves as the cornerstone of continuous
improvement, helping both employees and authorized persons work together towards
finding innovative solutions, implementing best practices, refining current WHS
management strategies, and taking proactive steps against risks and challenges faced by
an organization.
 Strengthen Communication and Trust: Feedback fosters open and transparent
communications among employees and authorized persons, building mutual respect as
employees feel heard and appreciated; their concerns and suggestions will be considered
and taken seriously before being implemented into practice.
 Compliance and Legal Requirements: Feedback can assist organizations in recognizing any
noncompliance with Work Health & Safety regulations or legal requirements, so authorized
personnel can use this data to make sure the organization meets its legal obligations while
taking measures necessary for creating and maintaining an ideal work environment.

Q12: You are a new recruit by Hansal hotel, as a WHS manager. The Satisfactory
management is facing issues with WHS practices in the hotel. response
The management has asked you to implement and monitor Yes ☐ No ☐
health, safety and security training for employees in order to
maintain a safe workplace. You are required to answer the
following questions:

Question 1: Discuss the methods to identify WHS training

needs based on the given scenario and regular staff
monitoring?

Question 2: What are the methods to make arrangements in

order to fulfil training needs?

Question 3: Discuss the strategies to monitor the effectiveness

of training and to make required adjustments according to
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 22 of 74
 Student Pack

organisational procedures.

Answer in 50-100 words each.

Question 1:
Ans:
To identify WHS training needs based on an evaluation scenario and ongoing staff monitoring, use
one or more of the following approaches:

 Conduct training needs assessments: conduct comprehensive analyses to identify knowledge

gaps, skill deficiencies, and areas where employees might require additional training. This can
be accomplished via surveys, interviews, or direct observation of performance's adherence to
WHS practices.
 Analyzing Incident and Near-Miss Reports: Examine incident and near-miss reports in order to
detect patterns that need further attention or specific areas where training may be beneficial.
Look out for trends or common factors contributing to incidents or near-miss events so as to
prioritize training initiatives accordingly.
 Review compliance records and audit findings: analyze compliance records and audit findings
to pinpoint areas of noncompliance or improvement needed, which helps pinpoint specific
topics or practices requiring training interventions.
 Encourage Employee Feedback: Encourage employees to provide input about their training
needs and suggestions for improving WHS practices through anonymous suggestion boxes,
surveys, or regular feedback sessions. This may take the form of anonymous suggestion
boxes, surveys, or regular sessions with managers providing regular updates.

 Monitor Workplace Performance: Regularly inspect and assess employee adherence to WHS
practices through workplace inspections, observations, or assessments of understanding and
application of safety procedures. This may require inspections at work sites as well as
observations at home.
 Stay up-to-date with industry standards: Staying abreast of WHS industry-specific standards
and regulations is crucial to meeting best practices. Keep a tab on any updates that might
require training adjustments or new topics in order to meet regulatory compliance.

Question 2:
Ans:
To meet training needs identified within Hansal Hotel's WHS practices, consider these
strategies for satisfying training:

 Make a training plan: Develop an in-depth training plan that details all training needs,
objectives, target audiences, and proposed methods. This should also include details regarding
topics covered, duration, trainers or facilitators used, and desired results and outcomes.
 Determine Training Resources: Determine what resources will be necessary to successfully
deliver training—this could include materials, equipment, facilities, or technology platforms—
before conducting your activities. Make sure they're accessible so they support the activities.
 Select Appropriate Training Methods: Select training methods that align with identified needs
and learning objectives, such as classroom training, hands-on practical sessions, e-learning
modules, workshops, or external training programs.
 Allocate Training Time and Schedule: Consider employee availability when allotting suitable
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 23 of 74
 Student Pack

training times. Plan and communicate a training schedule well in advance so employees have
time to prepare themselves and arrange to participate in sessions as planned.
 Assign Trainers or Facilitators: It is critical that qualified trainers or facilitators with expertise
in WHS practices be chosen as trainers or facilitators to deliver and engage participants during
training programs. Make sure the designated professionals possess all of the knowledge and
abilities needed for effective delivery and participant engagement.
 Provide Training Materials and Resources: Create or acquire training materials such as
handouts, presentations, and visual aids that complement training sessions in order to support
employee training sessions effectively and provide comprehensive but easily understood
materials tailored specifically for employee needs.
 Evaluate Training Effectiveness: Use evaluation methods to gauge the success of training. This
may involve post-training assessments, feedback surveys, or practical demonstrations in the
workplace that measure how effectively knowledge gained is being applied within it.
 Continuous Improvement: Evaluate and adjust training arrangements based on feedback,
evaluation results, and emerging WHS needs. Modify plans and methods as necessary so as to
maintain relevance and effectiveness over time.

Question 3:
Ans:
To accurately monitor and adjust training efforts according to organizational policies and
requirements, various strategies can be employed:

 Post-Training Assessments: Conduct post-training exams or quizzes in order to measure

participants' understanding of material covered during training, which helps assess its efficacy
as well as identify areas needing further clarification or reinforcement. This helps measure
whether any further actions need to be taken for further improvement or strengthening.
 On-the-Job Observations: Monitor employees' performances and application of training
concepts within their actual work environments for real-time feedback and assessment of their
efficacy in practice. Take immediate steps if any gaps or deviations from desired results arise;
any delays should be promptly addressed by this observation method.
 Feedback and Surveys: Receive participant input regarding the training content, delivery
methods, and effectiveness using surveys, questionnaires, or feedback forms to gather their
thoughts on future sessions. Analyze this input in order to pinpoint areas for improvement or
adjustments that need to be made before planning more classes in this series.
 Performance Metrics and Indicators: Establish relevant performance metrics or key
performance indicators (KPIs) to monitor the impact of training on specific outcomes, like
improving performance, reducing incidents, or strengthening WHS compliance practices. Keep
an eye on these KPIs to assess whether your training has met its intended objective(s).
 Communication Channels: Establish an open dialogue with participants and supervisors
regarding the impact of training sessions, collecting their insights and observations regarding
their effects. Encourage participants and supervisors alike to report any challenges or areas
where further assistance or adjustments might be required.
 Regular Evaluation and Reviews: Establish regular evaluation and reviews of your training
program to assess its materials, methodologies, and outcomes and identify possible
improvements or modifications needed to make the training align with changing organizational
procedures, emerging WHS risks, or industry best practices.
 Continuous Professional Development: Provide ongoing learning and development
opportunities for trainers and facilitators. Make sure they stay abreast of industry trends,
regulations, and training techniques; this ensures the quality and effectiveness of training
programs.
 Collaborate with Stakeholders: Engage in discussions and collaboration with key stakeholders
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 24 of 74
 Student Pack

like supervisors, WHS committees, and employees in order to gather their perspectives on the
effectiveness of training courses. Doing this promotes a participatory approach while making
sure any adjustments to organizational procedures remain compliant with regulations.

Q13: a: Outline five (5) types of records and reports that you need to Satisfactory
complete and maintain in the workplace. response
Yes ☐ No ☐
b: How would you save and store WHS records and reports accurately
and legibly? Give your answer in 100-150 words.

(a)

At work, there are various records and reports that must be completed and kept for compliance
and effective management purposes. Here are five such examples:

 Incident and Accident Reports: Incident and accident reports provide important evidence
regarding workplace incidents or accidents, detailing details like date, time, place, nature of
incident(s), individuals involved, and injuries sustained as a result. Reports such as these
assist investigators by documenting causes as well as trends while helping implement
preventative actions to stop future recurrences of similar events.
 Training Records: These records keep a comprehensive account of employee training and
development activities, such as attending programs or participating in topics covered during
classes. Such records ensure employees receive required training while also helping employers
comply with regulatory mandates and track individual skillsets and qualifications over time.
 Risk Evaluations: Risk assessments involve the identification and assessment of hazards in the
workplace that pose risks, recording such hazards as their risk level, any implemented control
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 25 of 74
 Student Pack

measures, and recommendations for action to maintain an efficient workplace. Risk evaluation
records provide a systematic way of monitoring workplace risks while simultaneously showing
your dedication to maintaining an ideal work environment.
 Safety Inspections and Audits: Reports from safety inspections and audits detail the findings
from regular assessments conducted to evaluate compliance with safety standards and
regulations, noting findings, observations, recommendations for corrective actions, and
potential improvement opportunities that arise as a result. They serve to demonstrate the
effectiveness of control measures.
 Safety Committee Meeting Minutes: Meeting minutes provide an excellent way of documenting
discussions, decisions, and actions taken at safety committee meetings. Meeting minutes
document topics covered during each meeting as well as any recommendations or action items
discussed or implemented during this committee's proceedings. It provides a historical record
of safety-related discussions initiated and progress made over time by its membership.

(b) Accurate and legible storage of WHS records and reports is crucial for easy retrieval,
compliance, and maintaining an efficient recordkeeping system. Here are a few
practices designed to promote accurate and legible WHS storage:

 Digital Storage: Employ electronic recordkeeping systems to store WHS documents and
reports electronically for ease of access and reduced risks due to physical documents being
misplaced or damaged. Establish robust backup measures as protection from data loss or any
unapproved access.
 Proper Naming and Organization: Create a standard naming convention for files and folders to
assist in organization and retrieval; categorize records according to type (incidents, training
courses taken, or audits conducted); label subfolders with information that clearly displays
their contents or chronological sequence; etc.

 Metadata and Indexing: Take advantage of digital systems' metadata and indexing features to
add relevant details like date, location, employee names, or incident types, improving search
capabilities while speeding retrieval times for specific records matching criteria.
 Secure Physical Storage: For non-digitized physical records that cannot be converted, ensure
they are stored safely and in a controlled environment. Utilize filing cabinets or storage boxes
that protect from fire, water, or pest damage, as well as an indexing system like numeric or
alphabetical order that makes finding records easy.
 Regular Maintenance and Updates: Review the recordkeeping system regularly in order to
maintain accuracy and relevancy, such as by purging old or irrelevant records as per retention
guidelines or conducting periodic audits to check the completeness and legibility of stored files
and reports.
 Documented Procedures: Create documented procedures or a records management policy
outlining processes and responsibilities for saving and storing WHS records to provide
guidance to employees as well as ensure consistent recordkeeping practices. This helps
employees stay compliant while protecting corporate governance practices.
 Compliance with Legal Requirements: Become familiar with legal requirements and regulations
related to recordkeeping in your jurisdiction, then store WHS reports according to any specific
retention periods and adhere to specific industry standards or guidelines.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 26 of 74
 Student Pack

Q14: You have conducted a meeting with your team members and Satisfactory
management on WHS practices. Some of the staff members have response
raised some issues in WHS practices in the workplace. Discuss the Yes ☐ No ☐
methods that you will adopt to resolve and refer these WHS issues to
the appropriate person. Write your answer in 100-150 words.

When discussing WHS issues raised during meetings by staff members, it's essential that effective
ways are employed in order to both address them quickly and refer any concerns to those who
are appropriate. Below are a few steps you should follow in this process:

 Active Listening: Actively listen to staff concerns raised, providing an environment in which
they may express all of their issues openly and freely. Display empathy while creating an
atmosphere conducive to open discussion.
 Documenting Safety Issues: Record each safety concern that arises, with dates, times, and
individuals involved, as well as brief descriptions for follow-up actions to take. Doing this will
enable accurate reporting while streamlining follow-up.
 Prioritization: Evaluate each issue carefully to establish its priority order of resolution,
prioritizing those of greatest urgency first to reduce immediate risks and protect employee
wellbeing.
 Internal Resolution: When internal solutions can be identified and implemented successfully
within your team or department, collaborate with all key stakeholders to identify and
implement suitable solutions. This may involve conducting further investigations, revising
procedures, providing additional training, or even instituting new control measures.
 Escalation: Should WHS issues necessitate involvement by higher levels of management or
external parties, escalate your concerns accordingly to the relevant person or department
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 27 of 74
 Student Pack

(WHS Manager, HR Rep, Regulatory Authorities, etc.). Depending on their nature and severity,
this might include WHS manager(s), HR representative(s), or regulatory bodies as
appropriate.
 Follow-Up and Feedback: Providing updates to staff who raised WHS issues regarding progress
made and outcomes achieved is critical to maintaining transparency and trust within an
organization. This ensures transparency while building on previous efforts towards resolution.

Q15: Discuss the importance and methods to analyse health, safety and Satisfactory
security reports in order to provide reliable and timely input into the response
management of workplace, health, safety and security. Answer in Yes ☐ No ☐
100-150 words.

Importance:

 Establishing Hazards and Risks Analyzing health, safety, and security reports can provide
important clues that help identify hidden hazards that aren't immediately obvious, providing
valuable data that allows organizations to develop control measures to lower accidents or
injury risks.

 Measuring Effectiveness of Control Measures: By reviewing health, safety, and security

reports, you can assess the success of already implemented control measures that have
already been put in place and use this data to make necessary modifications or amendments
as soon as necessary.
 Recognizing Trends: By closely studying health, safety, and security reports over time, it's
possible to spot trends that indicate changes may be necessary; for instance, an increase in
accidents could indicate that existing control measures are ineffective and require revision.

Methods:

 Review reports: As part of the first step in reviewing reports carefully, read each one
thoroughly while paying particular attention to data analysis, context consideration, and layout

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 28 of 74
 Student Pack

of presentation.
 Once you've reviewed all reports, you can begin identifying trends by searching through the
data for patterns like increased accidents or injuries.
 Once trends have been identified, data analysis should commence immediately to explore their
causes and evaluate any related control measures taken against them.
 Once your analysis is complete, the next step should be making recommendations, including
changes to control measures, training programs, or procedures.

Q16: What is ‘carbon footprint’? Discuss the strategies to reduce carbon Satisfactory
footprint by minimizing printing and maximizing electronic response
transmission? Explain your answer in 100-150 words. Yes ☐ No ☐

There are various strategies you can employ to reduce your carbon footprint by cutting
back on printing and increasing electronic transmission of documents. Here are a few
suggestions:

 Print only when necessary. Where possible, try not to print documents entirely and instead
save them as electronic files for viewing on both a computer and a mobile phone.

 Make use of double-sided printing when required. If printing becomes necessary, opt for
double-sided printing in order to save paper.
 Recycle Paper: Once printed documents have been completed and filed away for filing or
destruction, recycle them to help reduce landfill waste and save trees!
 Consider electronic signatures instead of traditional paper documents to save paper and
time. Electronic signatures provide more convenience while being faster.
 Send electronic documents: When sending documents to others electronically instead of
mailing them through conventional methods, this will save paper and help reduce carbon
emissions.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 29 of 74
 Student Pack

Q17: Outline ten (10) primary components of relevant state or territory Satisfactory
OHS or WHS legislation. response
Yes ☐ No ☐

Here are 10 primary components of state or territory OHS/WHS legislation:

 Duties of Care: Employers have an obligation to their employees' safety by taking every
possible measure for them in their workplace environment—physical environment, work
processes, and equipment included. This responsibility extends across the board.
 Risk Management: Employers have an obligation to assess risks in the workplace in order to
protect employees by identifying hazards, assessing risks, and implementing preventative
control measures.
 Employers must ensure their employees follow safe work practices by offering training,
supervision, and information about how to operate safely at work.
 Personal Protective Equipment (PPE): Employers are obliged to provide employees with PPE
when necessary for protecting themselves against hazards, with instructions to use it correctly
and maintain it in good condition.
 Inspectorate the Workplace: Employers should conduct periodic inspections of their workplace
in order to detect hazards and ensure that control measures are working as intended.
 Incident Reporting: Employers must promptly report all accidents, injuries, and near-misses to
the appropriate authorities.

 Employers are required to conduct thorough investigations following any accidents, injuries, or
near-misses to ascertain their cause and prevent similar events in the future.
 Employers must train employees in all aspects of workplace safety. This should include safe
work practices, risk management strategies, and using PPE properly.
 Supervision: Employers should ensure that employees work safely by providing sufficient
supervision.
 Cooperation: Employers and employees must collaborate to maintain a safe workplace, with
employees adhering to safe work practices while reporting any hazards immediately to their
employer.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 30 of 74
 Student Pack

Q18: Briefly discuss the following aspects of WHS policies and procedures Satisfactory
according to organisational policies and procedures. Answer in 100- response
150 words each. Yes ☐ No ☐

• Risk assessment and control

• WHS Policy and procedure induction
• WHS representative or committee

Following are aspects of WHS policies and procedures applicable to organizational policies:

 Risk Evaluation and Control: Risk evaluation involves the process of identifying and
assessing hazards within an organization's workplace and taking necessary actions to
prevent accidents or injuries from occurring as a result. Routine assessments should be
carried out and updated as necessary.

 WHS Policy and Procedural Induction: WHS Policy and Procedure Induction is the practice
of providing newly hired employees with information on an organization's WHS policies and
procedures pertaining to safe work practices, the identification of hazards, and risk
assessment. Induction should occur as soon as possible after newcomers start working at
their organization.
 WHS Representative or Committee: An employee working together on WHS issues at work
forms the WHS Representative or Committee, which acts to identify hazards, create control
measures, and raise awareness on WHS topics in their workplace. They help identify
hazards while developing preventive solutions as well as raise awareness on this subject
matter.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 31 of 74
 Student Pack

Q19: a: Outline nine (9) WHS records and reports used by organisations. Satisfactory
b: Outline eight (8) aspects that can be changed by monitoring response
reports and recommendations. Yes ☐ No ☐

(a)

Here are nine (9) WHS reports and records maintained by organizations:

1. Incident reports: Incident reports should be filed following all accidents, injuries, and near
misses to provide details about what occurred and any resulting injuries or property damage,
as well as measures taken to avoid similar occurrences in the future. These reports must
include information such as what led up to it as well as preventive steps taken to prevent
similar events from reoccurring in the future.
2. Hazard Assessments: Any areas within a workplace that could pose potential hazards must
undergo comprehensive hazard assessments in order to identify all associated dangers as well
as the controls in place to minimize these risks. This assessment process should identify
hazards, associated risks, and control measures employed in order to minimize them.

3. Training Records: When employees undergo workplace safety training, training records should
be kept for each participant in terms of type of instruction provided, date of training provided,
and employee identities who received such education.
4. Inspection Reports: On an ongoing basis, inspection reports should be generated for every
area of your workplace and should include details regarding any hazards discovered during an
inspection and corrective steps taken by management to eliminate them.
5. Accident Investigation Reports: Any workplace accidents should be thoroughly investigated to
ascertain their cause, any injuries sustained, and steps taken to prevent similar events in the
future. Reports should include details regarding causes, effects, and prevention measures
taken following an incident.
6. Near Miss Reports: Near Miss reports should be completed after any incident that could have
resulted in an accident to identify potential hazards and any measures taken or required to
avoid similar events in the future. These reports must describe all actions taken as well as

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 32 of 74
 Student Pack

necessary preventive measures against similar future occurrences.

7. WHS Committee Minutes: WHS committee minutes should be kept of each meeting held,
detailing what topics were covered during that particular gathering as well as decisions taken
and any subsequent actions that are undertaken by its members.
8. WHS Audits: Regular WHS audits should be conducted to assess compliance with WHS
legislation by an organization and identify areas in which compliance falls below standards,
providing suggestions on where improvements need to be made and suggesting ways they
could improve.
9. WHS Incident Data: WHS incident data should be collected and analyzed to identify trends and
patterns so as to develop preventive measures against accidents or injuries.

Assessment Results Sheet

Outcome First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Second attempt:

Outcome (please make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐
Date: _______(day)/ _______(month)/ _______(year)
Feedback:

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 33 of 74
 Student Pack

Student  I declare that the answers I have provided are my own work. Where I
Declaration
have accessed information from other sources, I have provided
references and/or links to my sources.
 I have kept a copy of all relevant notes and reference material that I
used as part of my submission.
 I have provided references for all sources where the information is not
my own. I understand the consequences of falsifying documentation and
plagiarism. I understand how the assessment is structured. I accept that
the work I submit may be subject to verification to establish that it is my
own.
 I understand that if I disagree with the assessment outcome, I can
appeal the assessment process, and either re-submit additional evidence
undertake gap training and or have my submission re-assessed.
 All appeal options have been explained to me.

Student Signature

Date

Trainer/Assessor
Name
Trainer/Assessor I hold:
Declaration
☐ Vocational competencies at least to the level being delivered
☐ Current relevant industry skills
☐ Current knowledge and skills in VET, and undertake
☐ Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission.

The assessment tasks were deemed current, sufficient, valid and reliable. I
declare that I have conducted a fair, valid, reliable, and flexible assessment.
I have provided feedback to the student.

Trainer/Assessor
Signature
Date

Office Use Only The outcome of this assessment has been entered into the Student
Management System

on _________________ (insert date)

by (insert Name) __________________________________

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 34 of 74
 Student Pack

Pre-Assessment Checklist: Task 2 - Project

The purpose of this checklist

The pre-assessment checklist helps students determine if they are ready for assessment. The
trainer/assessor must review the checklist with the student before the student attempts the
assessment task. If any items of the checklist are incomplete or not clear to the student, the
trainer/assessor must provide relevant information to the student to ensure they understand the
requirements of the assessment task. The student must ensure they are ready for the assessment
task before undertaking it.
Section 1: Information for Students
☐ Make sure you have completed the necessary prior learning before attempting this assessment.
☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be
completed.
☐ Make sure you understand what evidence is required to be collected and how.
☐ Make sure you know your rights and the Complaints and Appeal process.
☐ Make sure you discuss any special needs or reasonable adjustments to be considered during
the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with
your trainer/assessor).
☐ Make sure that you have access to a computer and the internet (if you prefer to type the
answers).
☐ Make sure that you have all the required resources needed to complete this assessment task.
☐ The due date of this assessment task is in accordance with your timetable.
☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an
assessment can be granted by the trainer/assessor. Evidence of the compelling and
compassionate circumstances must be provided together with your request for an extension to
submit your assessment work.
☐ The request for an extension to submit your assessment work must be made before the due
date.
Section 2: Reasonable adjustments
I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as
provided in Appendix A and attached relevant evidence as required and select the correct
checkbox.
☐ I do require reasonable adjustment
☐ I do not require reasonable adjustment
Declaration (Student to complete)
☐ I confirm that the purpose and procedures of this assessment task has been clearly explained
to me.
☐ I confirm that I have been consulted about any special needs I might have in relation to the
assessment process.
☐ I confirm that the criteria used for this assessment has been discussed with me, as have the
consequences and possible outcomes of this assessment.
☐ I confirm I have accessed and understand the assessment information as provided in the
Training Organisation’s Student Handbook.
☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for
this assessment.
☐ I confirm that I am ready for assessment.
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 35 of 74
 Student Pack

Student Name: ______________________________________

Student Signature: ___________________________________ 

Assessment method-based instructions and

guidelines: Project
Assessment type

 Project – Complete the activities based on given case study scenarios.

Instructions provided to the student:

Assessment task description:     

 This is the second assessment task you must successfully complete to be deemed
competent in this unit of competency.
 This assessment task requires you to complete a project.
 This assessment task requires the student to complete five (5) activities:
o Activity 1: Conduct a Work Health and Safety audit
o Activity 2: Report Hazards.
o Activity 3: Follow emergency procedures and complete incident reports
o Activity 4: Coordinate consultative processes for managing the above workplace
health, safety and security issues.
o Activity 5: Implement and monitor health, safety and security training.
 You will receive your feedback within two weeks, and you will be notified by your
trainer/assessor when results are available.
 You must attempt all activities of the project for your trainer/assessor to assess your
competency in this assessment task.

Applicable conditions:        

 This project is untimed and is conducted as an open book assessment (this means you are
able to refer to your textbook).
 You must read and respond to all the criteria of the project.
 You may handwrite/use computers to answer the criteria of the project.
 You must complete the task independently.
 No marks or grades are allocated for this assessment task. The outcome of the task will be
Satisfactory or Not Satisfactory.
 As you complete this assessment task, you are predominately demonstrating your practical
skills, techniques and knowledge to your trainer/assessor.
 The trainer/assessor may ask you relevant questions on this assessment task to ensure
that this is your own work.

Resubmissions and reattempts: 

 Where a student’s answers are deemed not satisfactory after the first attempt, a
resubmission attempt will be allowed.
 The student may speak to their trainer/assessor if they have any difficulty in completing
this task and require reasonable adjustments.
 For more information, please refer to the Training Organisation’s Student Handbook.

Location:

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 36 of 74
 Student Pack

 This assessment task may be completed in:

☐ a classroom
☐ learning management system (i.e. Moodle),
☐ workplace

Your trainer/Assessor will provide further student information regarding the location for
completing this assessment task.
Purpose of the assessment

The purpose of this assessment task is to implement predetermined work health and safety
practices designed, at management level, to ensure a safe workplace.

 Skill to implement and monitor adherence to workplace health and safety procedures in
three of the following real or simulated situations:
o evacuation of staff and customers
o security management of cash, documents, equipment, keys or people
o handling chemicals and hazardous substances
o hazard identification and reporting
o incident and accident reporting
o risk assessment and reporting
 Skill to coordinate consultative processes for managing the above workplace health, safety
and security issues
 Skill to coordinate risk assessments, WHS training, and the maintenance of records.
 Skill to monitor the effectiveness of the WHS system and identify:
o required adjustments
o staff training needs
 Skill to demonstrate management practices that must be implemented for compliance with
state or territory occupational health and safety (OHS) or WHS legislation.

Task instructions

 This is an individual assessment.

 The purpose of this assessment task is to implement predetermined work health and
safety practices designed, at management level, to ensure a safe workplace.
 Time-limit to complete Activity 1 will be provided by the trainer/assessor.
 Time-limit to complete Activity 4 and Activity 5 is 10-15 minutes each.
 The student must use the templates provided to document their response.
 The student must use “Google Doc” to prepare incident reports.

Assessment Task 2 - Project

Project:

This assessment task will be carried out at the location arranged by your training organisation. Your
training organisation will make all the necessary arrangements to carry out this task.

Note: The training organisation must arrange an industry workplace or a simulated industry
environment. The workplace can be a restaurant, café, motel or a hotel.

Your training organisation will provide you with the following resources:
 Work Health and Safety policy and procedures
 Workplace tools, equipment and resources
 Emergency procedures and response plan

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 37 of 74
 Student Pack

You will take on the role of Work Health and Safety Officer.

This assessment task requires you to implement predetermined work health and safety practices
designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe
work practices and coordinate consultative arrangements, risk assessments, Work Health and Safety
training, and the maintenance of records.

When working in a training organisation, you will have the following roles and responsibilities:

 Conduct a Work Health and Safety audit of the training organisation to implement and
monitor adherence to workplace health and safety procedures.
o Follow work health and safety procedures and instructions.
o Identify and report hazards.
o Implement work health and safety procedures and instructions.
 Follow emergency procedures
 Coordinate consultative arrangements for the management of health, safety and security
issues.
 Implement and monitor procedures for identifying hazards and assessing and controlling
risks.
 Implement and monitor health, safety and security training.
 Maintain WHS records and reports.

To demonstrate competency in your job role, you need to complete the following activities:

 Activity 1: Conduct a Work Health and Safety audit

 Activity 2: Report Hazards.
 Activity 3: Follow emergency procedures and complete incident reports
 Activity 4: Coordinate consultative processes for managing the above workplace health,
safety and security issues.
 Activity 5: Implement and monitor health, safety and security training.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 38 of 74
 Student Pack

Activity 1: Conduct a Work Health and Safety audit

This activity requires you to conduct a Work Health and Safety audit at the industry workplace or a
simulated industry environment. The purpose of this Work Health and Safety audit is to implement
and monitor adherence to workplace health and safety procedures in the following situations:

 Hazard identification and reporting

 Handling chemicals and hazardous substances
 Evacuation of staff and customers
 Security management of cash, documents, equipment, keys or people

When conducting the Work Health and Safety audit, you are required to:

 Carry out a physical audit of the training organisation’s site.

 Use the Work health and safety checklist to carry out the audit.
o Follow work health and safety procedures and instructions.
o Identify and report hazards.
o Implement Work Health and safety procedures to take immediate actions.
 Monitor adherence to organisational WHS procedures.
 Monitor ongoing compliance with safe work practices.
 Take prompt action to address non-compliance with procedures and safe work practices.
 Monitor day-to-day effectiveness of WHS practices in maintaining the health, safety and
security of personnel.
 Identify any hazards on an ongoing basis during own day-to-day workplace operations.
 React to reports of hazards by other workers, and coordinate and participate in risk
assessments.
 Implement any risk control methods or refer to the appropriate person if control is outside
the scope of responsibility.

SAFETY AUDIT “HAZARD IDENTIFICATION AND REPORTING”

Acceptable Immediate Further Date
action/control action Date to be
signed
Y N measures required* completed
off
Section 1. Burns
Is vegetable oil used instead of animal fat NO Animal fat
(remains in liquid form when cool)? should not
be used in
the deep
fryer as it
can solidify
when cool
and cause
burns.
Are metal containers used to empty oil from YES This is an
deep fryers? acceptable
practice.
Is a first-aid kit accessible? YES This is an
acceptable
practice.
Are workers trained in safe work YES This is an
procedures (e.g. preventing burns in acceptable
kitchens)? practice.
Is appropriate personal protective YES This is an
equipment (PPE) available, such as aprons, acceptable
closed shoes and heatproof gloves? practice.
Section 2. Chemicals
Are chemical containers appropriately YES This is an
labelled? acceptable
practice.
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 39 of 74
 Student Pack

Are chemicals stored in approved YES This is an

containers (not drink or food containers) acceptable
and away from practice.
food preparation areas?
Is a safety data sheet supplied for each YES This is an
hazardous chemical? acceptable
practice.
Are workers trained to use chemicals YES This is an
safely? acceptable
practice.
Are emergency contact numbers readily YES This is an
available (e.g. Poisons Information Centre)? acceptable
practice.
Do workers wear appropriate protective YES This is an
clothing/equipment when handling acceptable
chemicals (e.g. nitrile gloves, apron, practice.
goggles, closed shoes)?
Section 3. Electrical Equipment
Is faulty electrical equipment removed YES This is an
immediately from service? acceptable
practice.
Are safety switches installed to guard YES This is an
against electric shock? acceptable
practice.
Are safety switches tested on a regular YES This is an
basis by a competent person? acceptable
practice.
Is a licensed electrical contractor hired to YES This is an
install and repair electrical equipment? acceptable
practice.
Is electrical equipment regularly inspected, YES This is an
tested and maintained by a competent acceptable
person? practice.
Are workers trained in working safely with YES This is an
electrical equipment? acceptable
practice.
Section 4. Fire
Is fire-fighting equipment kept in a clear, YES This is an
unobstructed place? acceptable
practice.
Does all gas equipment have a shut-off YES This is an
valve? acceptable
practice.
Are exhaust fans and hoods cleaned YES This is an
regularly? acceptable
practice.
Are flammable materials, clothes and paper YES This is an
stored away from ignition sources? acceptable
practice.
Are sprinkler systems and fire extinguishers YES This is an
installed and regularly inspected and acceptable
maintained? practice.
Are staff trained to use fire protection YES This is an
equipment? acceptable
practice.
Are “fire blankets” available? YES This is an
acceptable
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 40 of 74
 Student Pack

practice.
Are fire evacuation and emergency YES This is an
procedures available? acceptable
practice.
Section 5. Hot conditions
Are “air-conditioning and ventilation YES This is an
systems” serviced on a regular basis? acceptable
practice.
Is there a system in place to minimise heat YES This is an
stress? acceptable
practice.
Section 6. Knives and sharp tools
Are knives sharp, maintained and in good YES This is an
working condition? acceptable
practice.
Do slicing machines and butchers’ steels for YES This is an
knife sharpening have handguards? acceptable
practice.
Is a suitable cutting board available and YES This is an
used? acceptable
practice.
Are knives stored safely when not in use YES This is an
(e.g. knife shelf, block, sheath or wall- acceptable
mounted magnetic strip)? practice.
Are knives washed separately, not with YES This is an
other utensils or instruments? acceptable
practice.
Are mesh gloves used when working with YES This is an
knives? acceptable
practice.
Are dirty knives stored safely for washing? YES This is an
acceptable
practice.
Do workers wear protective clothing, such YES This is an
as gloves and aprons, when handling sharp acceptable
implements? practice.
Is there a procedure for using knives YES This is an
safely? acceptable
practice.
Are workers trained? YES This is an
acceptable
practice.
Section 7. Machinery and equipment
Is equipment regularly serviced and YES This is an
maintained according to the manufacturer’s acceptable
instructions? practice.
Is there an isolation or disengaging YES This is an
procedure in place when cleaning or acceptable
maintenance is performed? practice.
Are all operators of equipment instructed, YES This is an
trained and supervised in how to use it acceptable
safely? practice.
Do operators of equipment have the YES This is an
appropriate ‘ticket’ or license where acceptable
necessary (e.g. forklifts)? practice.
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 41 of 74
 Student Pack

Does all equipment have to guard to YES This is an

prevent operators and others accessing acceptable
hazardous parts? practice.
Is there adequate workspace around YES This is an
equipment and is it on a stable acceptable
foundation to prevent it from moving during practice.
operation?
Section 8. Manual tasks
Are workers doing tasks requiring YES This is an
force, awkward joint positions or acceptable
the repetition that continues for over 30 practice.
minutes at a time or more than two
hours of a shift?
If the task is performed for prolonged YES This is an
periods, can it be performed at an easy acceptable
pace? practice.
Are there mechanical aids (such as trolleys, YES This is an
hoists) available and used? acceptable
practice.
Are workers protected against vibration YES This is an
when using powered equipment for long acceptable
periods? practice.
Are workers able to perform the task in an YES This is an
upright, forward-facing position (i.e. not acceptable
bent over or twisting/turning their practice.
back/neck)?
Are workers able to perform the task YES This is an
without reaching and with their shoulder, acceptable
forearm and wrist in a comfortable position practice.
(i.e. not stretched bent/twisted)?
Are workers able to vary their posture YES This is an
throughout the task? (i.e. do not have to acceptable
stand, sit, kneel or squat for extended practice.
periods)?
Is the need to move heavy loads eliminated YES This is an
or minimised? acceptable
practice.
Are repetitive movements minimised, YES This is an
and/or do workers have frequent breaks acceptable
from repetitive tasks? practice.
Are the forces required by a worker to YES This is an
perform the task kept within a minimal acceptable
possible range (not high, sudden, repetitive practice.
or sustained)?
Section 9. Security
SECTION 9.1  VIOLENCE
Is there a zero-tolerance policy for Yes This is an
aggressive and abusive customers? acceptable
practice.
Is security lighting or video surveillance Yes This is an
installed? acceptable
practice.
Are there locks on doors and windows? Yes This is an
acceptable
practice.
Are workers trained in the policy and Yes This is an
procedures for managing aggressive and acceptable
abusive customers?
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 42 of 74
 Student Pack

practice.
Are enough staff rostered to keep delays to Yes This is an
a minimum, reducing the potential for acceptable
customer aggression? practice.
Is there a procedure in place to support Yes This is an
workers exposed to critical incidents? acceptable
practice.
SECTION 9.2  MANAGING CASH
Is cash stored safely and counted in a Yes This is an
secure room? acceptable
practice.
Are cashless purchases (e.g. credit cards) Yes This is an
encouraged? acceptable
practice.
Are bank deposits made at random times? Yes This is an
acceptable
practice.
Is there a safe work procedure for handling Yes This is an
and managing cash? acceptable
practice.
Section 10. Slips, trips and falls
Does drainage prevent pooling of water and Yes This is an
grease? acceptable
practice.
Is there a spill procedure that requires Yes This is an
immediate clean-up of all spills? acceptable
practice.
Is non-slip flooring installed? Yes This is an
acceptable
practice.
Are there appropriate ‘wet floor’ signs? Yes This is an
acceptable
practice.
Are appropriate floor-cleaning products Yes This is an
used to clean floors? acceptable
practice.
Are passageways, entrances and exits kept Yes This is an
clear and easily accessible? acceptable
practice.
Is lighting adequate? Yes This is an
acceptable
practice.
Are floor surfaces, stairs and ramps well Yes This is an
maintained (both indoors and outdoors)? acceptable
practice.
Is there a policy in place for closed, non- Yes This is an
slip footwear? acceptable
practice.
Section 11. Young workers
Are young workers given induction training Yes This is an
when they start? acceptable
practice.
Are young workers trained in all safe work Yes This is an
procedures? acceptable
practice.
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 43 of 74
 Student Pack

Are young workers given clear instructions Yes This is an

about tasks to be performed? acceptable
practice.
Are young workers given close and Yes This is an
competent supervision? acceptable
practice.
Is there a zero-tolerance policy for Yes This is an
harassment, skylarking, intimidation, acceptable
offensive language and behaviour, practice.
initiations and practical jokes?
Do young workers know how to report Yes This is an
unsafe conditions? acceptable
practice.
Is there a ‘buddy’ system in place to Yes This is an
support new and young workers? acceptable
practice.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 44 of 74
 Student Pack

SAFETY AUDIT “Handling chemicals and hazardous Substances.”

Acceptable Immediate Further
Date
action/control action Date to be
signed
Y N measures required
off
completed
*
Question
Is there a written policy available for the No A written Develop
assessment of risks at the workplace? policy is a written
required to policy
ensure that all and
risks ensure
associated that it is
with handling communi
chemicals and cated to
hazardous all
substances employe
are identified es.
and assessed.
Is the process of assessment for hazardous No An explicit Develop
substances explicitly outlined (e.g. through process for an
the development of a checklist or assessing explicit
program)? hazardous process
substances is for
required to assessing
ensure that all hazardou
risks are s
identified and substanc
assessed in a es and
consistent ensure
manner. that it is
communi
cated to
all
employe
es.
Is an up-to-date inventory of substances No An up-to-date Develop
used in the assessment process to identify inventory of an up-to-
hazardous substances? substances is date
required to inventory
ensure that all of
hazardous substanc
substances es and
are identified. ensure
that it is
used in
the
assessme
nt
process.
Have all hazardous substances in the No All hazardous Conduct
workplace been identified? substances in a
the workplace thorough
must be survey of
identified in the
order to workplac
assess the e to
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 45 of 74
 Student Pack

risks identify
associated all
with them. hazardou
s
substanc
es.
Are assessment duties defined with the No The duties of Define
allocation of tasks and responsibilities? For assessing the
example, are assessors used who is hazardous duties of
generally able to make good judgments substances assessing
about the nature of the risks?
must be hazardou
defined and s
the substanc
responsibilitie es and
s for carrying allocate
out these the
duties must responsi
be allocated. bilities
for
carrying
out these
duties.
Are procedures available to deal with the No Develop
situation when the assessors are uncertain procedur
of the risk? Procedures es to
must be deal with
available to the
deal with the situation
situation when when the
the assessors assessor
are uncertain s are
of the risk. uncertain
of the
risk.
Are there clear lines of communication No There must be Establish
between the people who conduct clear lines of clear
assessments and the decision-makers that communicatio lines of
have the authority to implement the n between the communi
recommendations of the assessment
people who cation
process?
conduct between
assessments the
and the people
decision- who
makers who conduct
have the assessme
authority to nts and
implement the
the decision-
recommenda makers
tions of the who
assessment have the
process. authority
to
impleme
nt the
recomme
ndations
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 46 of 74
 Student Pack

of the
assessme
nt
process.
Is the assessment of risks recorded? No The Develop
assessment of a system
risks must be for
recorded in recording
order to track the
the progress assessme
of the nt of
assessment risks and
process and to ensure
ensure that that it is
the risks are used
being consisten
effectively tly.
managed.
Does the assessment process include the No The Develop
possibility of on-the-job training of more assessment a
assessors? process program
should include for on-
the possibility the-job
of on-the-job training
training of of
more assessors
assessors in .
order to
ensure that
there is a pool
of qualified
assessors
available.
Is the assessment process subject to No The Develop
regular review (e.g. every five years of assessment a
whenever a new process or material is process schedule
introduced)? should be for
subject to regular
regular review review of
in order to the
ensure that it assessme
is effective nt
and that it is process
taking into and
account new ensure
risks and new that it is
information. impleme
nted.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 47 of 74
 Student Pack

SAFETY AUDIT “Evacuation of staff and customers.”

Acceptable Immediate Further Date
action/control action Date to be
signed
Y N measures required* completed
off
Question
Responsibilities No A responsible Identify a
person should responsibl
 Has someone with appropriate skills be identified e person
been made responsible for specific and trained in and train
actions in an emergency, for emergency them in
example, managing an evacuation or procedures. emergenc
assigning area wardens? y
 Is someone responsible for making procedure
sure all workers and others in the s.
workplace, for example, contractors,
customers and visitors are
accounted for in an evacuation?
 Do workers work alone know what
to do in an emergency?
 Are specific procedures in place for
critical functions, for example, power
shut-downs?

Emergency contact details No Emergency Display

contact details emergenc
 Are emergency contact details should be y contact
relevant to the types of possible displayed in details in
threats, for example, fire brigade, an easily an easily
police and poison information accessible accessible
centre? location and location
 Are the emergency contact details updated and
displayed at the workplace in an regularly. update
easily accessible location? them
 Are “contact details” updated regularly.
regularly?

Evacuations No All potential Identify all

emergencies potential
 Have all emergencies requiring an should be emergenci
evacuation at the workplace been identified and es and
identified? evacuation develop
 Has an evacuation procedure been procedures evacuatio
prepared (if applicable)? developed. n
 Does the procedure: address all procedure
types of situations and hazards s.
which may arise at the workplace
o cover everyone who may be
present at the workplace
o allow for quick and safe
evacuation when needed
o clearly identify routes to safe
assembly areas consider
special assistance for
hearing, vision or mobility-

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 48 of 74
 Student Pack

impaired people, and

o include a process for
accounting for persons?

Evacuations for a fixed workplace No The Display

evacuation the
 Is the evacuation procedure clearly procedure evacuatio
and prominently displayed at the should be n
workplace, where practicable? clearly procedure
 Is there a mechanism, for example, displayed at clearly at
a siren or a bell alarm for alerting the workplace the
staff of an emergency? If yes, is it and workplace
regularly tested to ensure its employees and train
effectiveness? should be employee
 Is there a documented site plan that trained in it. s in it.
illustrates the location of fire
protection equipment, emergency
exits and assembly points? If yes, is
it posted in key locations throughout
the workplace?
 Are all exits, corridors and aisles
readily accessible and kept clear of
obstructions?
 Does the workplace have illuminated
exit signs?

Fire protection equipment No The workplace Provide

should have the
 Does the workplace have appropriate workplace
appropriate fire protection fire protection with
equipment? Is it suitable for the equipment appropriat
types of risks at the workplace, for that is suitable e fire
example, foam or dry powder type for the types protection
extinguishers for fires that involve of risks at the equipmen
flammable liquids? workplace. t that is
 Is it properly maintained and suitable
regularly checked and tested by the for the
local fire authority or fire equipment types of
supplier? risks at
 Is the area where the equipment is the
stored kept clear of obstructions? workplace
 Are adequate numbers of workers .
trained to use fire extinguishers? Do
they know what type of extinguisher
to use for different types of fires?

Extreme weather conditions No The workplace Develop a

should have a plan in
 If there is a risk of extreme or plan in place place to
dangerous weather conditions, for to deal with deal with
example, bushfire, floods or storms, extreme extreme
will the control measures be weather weather
effective in these conditions? conditions. conditions
o Do emergency procedures .
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 49 of 74
 Student Pack

accommodate declarations of
extreme weather warnings?
Examples of extreme weather
warnings may include
warnings such as a code red
in the case of extreme
bushfires or categories 3, 4
or 5 for cyclone warnings. Do
declarations of extreme
weather warnings in the
emergency plan include
matters such as safe exit
routes, for example, the
process for identifying and
communicating roads that
may be closed?
o Do procedures identify the
closest designated ‘safe
place’?
o Do procedures accommodate
evacuation procedures of the
relevant local authorities, for
example, the fire services,
SES and police?
o Do workers have access to
reliable communications
equipment?
 Are workers trained in an emergency
evacuation and related procedures?
 If workers travel into areas where
extreme weather warnings may be
declared, have appropriate policies
and procedures been developed for
when such declarations are made?

Chemical safety No Safety data Provide

sheets should safety
 Are “current safety data sheets” be available data
available for all hazardous chemicals for all sheets for
on-site? hazardous all
 Are all hazardous chemicals labelled chemicals on- hazardous
and stored in a safe manner? site. chemicals
 Is appropriate equipment available on-site.
to initially respond to a chemical
incident, for example, absorbent
material to contain a liquid spill?
 Is appropriate personal protective
equipment and training provided to
protect workers who are called on to
deal with an unplanned chemical
release?

First aid No A first aid Display a

New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 50 of 74
 Student Pack

plan should first aid

 Is first aid plan displayed on the be displayed plan on
notice board? on the the
 Has a first aid assessment been notice notice
board. board.
conducted?
 Does the workplace have trained
first aiders and suitable first aid
facilities?
 Are workers aware of where first aid
facilities are kept and who first
aiders are?

Neighbouring businesses No Neighboring Identify

businesses neighbori
 Have neighbouring businesses been should be ng
considered if an emergency occurs? considered in businesse
How would they be advised of an the event of s and
emergency situation arises (if an develop a
applicable)? emergency. plan to
 Should they be consulted about the notify
preparation and coordination of them in
emergency plans? the event
 Have the risks from neighbouring of an
businesses been considered, for emergenc
example, fire from y.
restaurant/takeaway food outlets, Q
fever from cattle yards or vehicle
accidents on major roads?

Post-incident follow-up No

 Are there procedures in place to There should Develop

notify the relevant regulator about a be procedur
notifiable incident where necessary? procedures es to
in place to notify
 Are there procedures in place to
notify the the
ensure the cause of the emergency relevant relevant
is determined, and action is taken to regulator regulator
prevent a similar incident occurring about a about a
again? notifiable notifiable
 Are there procedures in place to incident. incident.
ensure the welfare of workers after
an emergency or an incident, for
example, medical treatment or
trauma counselling?

Review No mergency Conduct

plans should emergenc
 Are “emergency plan practice runs” be reviewed y plan
undertaken to assess the and updated practice
effectiveness of the emergency plan, regularly. runs to
for example, evacuation drills? assess
 Is someone responsible for their
documenting and retaining the effectiven
results of emergency plan practice ess and
runs? update
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 51 of 74
 Student Pack

them
 Is someone responsible for regularly.
reviewing the emergency plan and
informing workers of any revisions?

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 52 of 74
 Student Pack

Activity 2: Report Hazards.

This activity is a continuation of activity 1.

This activity requires you to report the hazards identified in Activity 1. To do so, you need to
complete the “Hazard Report Form” given below.

Hazard Report Form

Brief description of Hazard/Health and Safety issue:

(Include details, if any, of immediate action taken to ensure the safety of persons who may be
affected.)

There is a lack of a written policy for the assessment of risks associated with handling chemicals
and hazardous substances. This means that there is no way to ensure that all risks are identified
and assessed, and that appropriate control measures are in place.

Where is the hazard located in the workplace?

The hazard is located throughout the workplace, as chemicals and hazardous substances are used in
all areas.

Time/date hazard identified

Date: on January 28, 2023. Time: am/pm

Recommended action to fix hazard/issue

Develop a written policy for the assessment of risks associated with handling chemicals and
hazardous substances.

Conduct a risk assessment of all chemicals and hazardous substances used in the workplace.

Implement appropriate control measures to reduce the risks identified in the risk assessment.

5. Reported to Workplace Health and Safety Representative (WHSR)

Yes, the hazard has been reported to the Workplace Health and Safety Representative (WHSR).

6. Has the hazard/issue been addressed? YES/NO

No, the hazard/issue has not yet been addressed.

7. Do you consider the issue/hazard fixed? YES/NO

No, I do not consider the issue/hazard fixed until the recommended actions have been taken.
Signature: Date: ___/___/___

Activity 3: Follow emergency procedures and complete incident reports

Scenario: While working in the training organisation, you heard the evacuation/fire alarm.

Part A: In this part, you are required to follow procedures for emergency situations by performing
the following:

 Recognise emergency situations

New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 53 of 74
 Student Pack

 Follow organisation security and emergency procedure

 Seek assistance from colleagues during emergency situations for the following:
o To ensure cooking stove and gas supply is turned off
o To count the total number of people, present at the emergency evacuation point to
ensure everyone has evacuated
 Complete emergency incident reports using “google Doc” by using the format of the below
organisational incident report template.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 54 of 74
 Student Pack

Incident report template

Reported Date of
by: report:
Title /
role: Incident no.:

Incident information
Incident Date of
type: incident:

Location:
Zip
City: State: code:
Specific area of location (if
applicable):

Incident description

As soon as I heard the fire alarm blaring at our training organization, I immediately recognized it
and responded according to its security and emergency procedures. With my colleagues, I
evacuated the building together while checking that the cooking stove and gas supply had been
turned off before counting the people present at the emergency evacuation point to make sure
everyone had left before closing down that point of emergency evacuation.

Name / role / contact of parties involved

1.

2.

3.

Name / role / contact of witnesses

1.

2.

3.

Police report filed? Precinct:

Reporting officer: Phone:

Follow-up action

 spoke to the training manager and HR manager to ensure that everyone was accounted for.
 I reported the incident to the fire department.
 I reviewed the organization's emergency procedures to ensure that they are up-to-date and
effective.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 55 of 74
 Student Pack

Supervisor name: Supervisor signature: Date:

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 56 of 74
 Student Pack

Part B:

Scenario: One of your colleagues has reported a strong odour of methanethiol from the kitchen
area which is normally an indication of a gas leak.

Part B: In this part, you are required to follow procedures for emergency situations by performing
the following:

 Recognise emergency situations

 Follow organisation security and emergency procedure
 Seek assistance from colleagues during emergency situations for the following:
o To ensure cooking stove and gas supply is turned off
o To count the total number of people, present at the emergency evacuation point to
ensure everyone has evacuated
 Complete emergency incident reports using “google Doc” by using the format of the below
organisational incident report template.

Incident report template

Reported by: Date of report:

Title / role: Incident no.:

Incident information
Incident Date of
type: incident:
Location:
Zip
City: State: code:
Specific area of location (if
applicable):

Incident description
I was informed by a fellow staff member of a pervasive odor of methanethiol emanating from the
culinary section of our educational institution. Upon identifying an emergency scenario and
complying with the security and emergency protocols of the organization, I promptly vacated the
premises in the company of my colleagues. During the evacuation process, I ensured that the gas
supply and stove were switched off and confirmed the headcount at the designated emergency
evacuation site to ascertain that all individuals had exited the premises safely.

Upon alerting the fire department of a gas leak, prompt action was taken to evacuate the
premises and surrounding area, locate the origin of the leak, and subsequently terminate the gas
supply.
Name / role / contact of parties involved

1.

2.

3.
Name / role / contact of witnesses

1.

2.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 57 of 74
 Student Pack

3.

Police report filed? Precinct:

Reporting officer: Phone:

Follow-up action

1. I spoke to the training manager and HR manager to ensure that everyone was accounted for.
2. I reviewed the organization's emergency procedures to ensure that they are up-to-date and
effective.
 I submitted a report to the fire department with the following information:
 Date and time of incident
 Location of incident
 Description of incident
 Names of parties involved
 Names of witnesses
 Police report number
 Actions taken to mitigate the incident

Supervisor name: Supervisor signature: Date:

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 58 of 74
 Student Pack

Activity 4: Coordinate consultative processes for managing the above workplace health,
safety and security issues.

In this task, you are required to arrange a meeting with the organisation’s occupational health and
safety officer and the manager. The following will be the participants of the meeting:
 Work health and safety officer (You)
 Manager
 Owner

You trainer/assessor will take on the role of the Owner, and the role of the manager will be
allocated to another staff member.

The agenda of the meeting is to coordinate consultative processes for managing the workplace
health, safety and security issues identified in Activity 1.

Before the meeting, you need to:

 Prepare a meeting agenda using the template provided.

During the meeting, you need to:

 Use questioning and listening techniques to check or confirm understanding.
 Discuss and report recent incidents and issues and concerns involving the following:
o Identified hazards and incidents, including:
 First Aid Plan is not displayed on the noticeboard(s).
 Safety data sheet not available for a hazardous chemical.
 Passageways have some obstructions.
 Staff, not trained to use fire protection equipment
 Fire/evacuation alarm
 Gas leak
o Monitor the effectiveness of the WHS system; identify required adjustment and staff
training needs and discuss them.
 Provide an opportunity for the Manager and the owner to contribute their views on current
and future WHS management practices.
 Request feedback from the participants.
 Resolve identified issues in consultation with the Manager and the owner.
 Provide own feedback on WHS management practices that must be implemented for
compliance with state or territory occupational health and safety (OHS) or WHS legislation
during the above situations to the Manager and the owner.

The Manager and the owner will:

 Provide their suggestions regarding current and future WHS management practices.
 Discuss resolution for each issue (hazard and incident) identified.

After the meeting, you must complete the meeting minutes template provided below.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 59 of 74
 Student Pack

Meeting agenda template:

Date/Time:
Location:
Chairperson:
Meeting Attendees:
Full names and roles

Agenda Item/Topic Discussion/Outcomes Action Officer Due Date

Welcome

Identified hazards and Discussed the identified hazards and

incidents incidents. Agreed on actions to address
the hazards and incidents. Assigned action
items to responsible parties. Set due dates
for action items.

Monitor the effectiveness of Discussed the effectiveness of the WHS

the WHS system; identify system. Identified areas where the WHS
required adjustment and system could be improved. Developed a
staff training needs and plan to improve the WHS system.
discuss them.

Provide an opportunity for Gave the Manager and the owner an

the Manager and the owner opportunity to contribute their views on
to contribute their views on current and future WHS management
current and future WHS practices. Listened to their suggestions
management practices. and feedback. Incorporated their
suggestions and feedback into the plan to
improve the WHS system.

The meeting was The following decisions were made at

productive and all of the the meeting: The First Aid Plan will
agenda items were be displayed on the noticeboard(s).
discussed. The Manager Safety data sheets will be made
and the owner were available for all hazardous chemicals.
cooperative and Passageways will be cleared of
supportive of the plan to obstructions. Staff will be trained to
improve the WHS use fire protection equipment. The
system. The plan to fire/evacuation alarm will be tested
improve the WHS regularly.
system is comprehensive
and will address all of A gas leak detection system will be
the identified hazards installed.
and incidents. Action/s if any The following
actions will be taken to implement
the decisions made at the meeting:
The First Aid Plan will be updated and
posted on the noticeboard(s) by
February 15, 2023. Safety data
sheets will be obtained for all
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 60 of 74
 Student Pack

hazardous chemicals by March 1,

2023. Passageways will be cleared of
obstructions by March 15, 2023.
Staff will be trained to use fire
protection equipment by April 1,
2023. The fire/evacuation alarm will
be tested weekly. A gas leak
detection system will be installed by
April 15, 2023.
Next Meeting
Time/date
Meeting closed at:
Minutes are a true and Approved/confirmed by whom?
accurate record of the
meeting

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 61 of 74
 Student Pack

Meeting minutes template:

Minutes of Meeting

Meeting Objective:

Attendees:

Venue:

Date:

No. Points Discussed Actions Target Date

Suggested
Discussion of identified hazards First Aid Plan is not Manager and Owner agreed that
1 and incidents displayed on the the First Aid Plan should be
noticeboard(s). displayed on the noticeboard(s).

Resolve identified issues in Manager and Owner Manager and Owner agreed that
2 consultation with the Manager agreed that they the Safety data sheet should be
and the owner. would resolve made available to staff.
identified issues in
consultation with the
participants.

Provide an opportunity for the Manager and Owner Manager and Owner agreed that
3 Manager and the owner to agreed that they the obstructions in the
contribute their views on current would contribute their passageways should be
and future WHS management views on current and removed.
practices. future WHS
management
practices.
Request feedback from the Feedback was Manager and Owner agreed that
4 participants. requested from the staff should be trained to use
participants. fire protection equipment.

Signature of attendee 1: Signature of attendee 2:

Signature of attendee 3: Signature of attendee 4:

Activity 5: Implement and monitor health, safety and security training.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 62 of 74
 Student Pack

This activity requires you to prepare a questionnaire to identify staff knowledge regarding work
health and safety practices.

The questionnaire must include ten (10) questions.

The questionnaire will be discussed with three (3) staff members. The role of the staff members will
be allocated to the students by the trainer/assessor.

After assessing their knowledge regarding work health and safety practices, you need to make
arrangements for fulfilling the training needs of each individual staff member.

During the training session, you need to:

 Explain relevant WHS information to personnel.

 Make all current WHS information readily accessible to staff.
 Discuss the areas that they WHS training on.
 Develop a learning plan for each staff member.

After preparing the learning plan, you again need to assess the staff members knowledge
and make adjustments to the learning plan.

Learning plan: Staff member 1:

Date Issue identified Learning activities Monitoring KPI's

2023-06-01 Needs further Attends a one-day Assessed on his ability to identify and
training on hazard training course on hazard control hazards in the workplace at the
identification and identification and end of the training course, supervisor
control control, reads the monitors his performance in the
company's health and workplace to ensure that he is applying
safety policy and the skills and knowledge that he has
procedures, shadows a learned
more experienced
employee for a week to
learn how to identify and
control hazards in the
workplace

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 63 of 74
 Student Pack

Learning plan: Staff member 2:

Date Issue identified Learning activities Monitoring KPI's

2023-06-05 Needs further Attends a one-day first Assessed on their ability to provide first
training on first aid aid course, reads the aid at the end of the training course,
company's first aid policy supervisor monitors their performance in
and procedures, shadows the workplace to ensure that they are
a more experienced applying the skills and knowledge that
employee for a week to they have learned
learn how to provide first
aid

Learning plan: Staff member 3:

Date Issue identified Learning activities Monitoring KPI's

2023-06-10 Needs further Attends a one-day fire Assessed on their ability to respond to a
training on fire safety safety course, reads the fire at the end of the training course,
company's fire safety supervisor monitors their performance in
policy and procedures, the workplace to ensure that they are
shadows a more applying the skills and knowledge that
experienced employee they have learned
for a week to learn how
to respond to a fire

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 64 of 74
 Student Pack

Performance Criteria/Performance Checklist

Your task must address the following performance criteria/ performance checklist.

S N/S Trainer/Assessor to complete

To be assessed as satisfactory (S) in this
(Comment and feedback to students)
assessment task the participant needs to
demonstrate competency in the following
critical aspects of evidence

a) Conducted a Work Health and Safety

audit.
 
o Took responsibility for
following WHS legal
requirements.
o Followed ‘protocols and
procedures’ related to own
role.

b) Reported Hazards.
o Used structures and
 
language appropriate to the
audience and context in
reports giving factual
information.
o Took responsibility for
following WHS legal
requirements.

c) Follow emergency procedures and

complete incident reports.
 
o Used structures and
language appropriate to the
audience and context in
reports giving factual
information.
o Identified and interpreted
information in relation to
WHS and emergency
incidents.

d) Sought assistance from others when

WHS issues are beyond the scope of
 
immediate responsibilities

e) Planned, organised and implemented

routine tasks in order to optimise
 
health and safety

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 65 of 74
 Student Pack

f) Selected and implemented actions

from predetermined procedures.
 

g) Participate in organisational WHS

practices.
 
o Used structures and
language appropriate to
audience and context in
reports, descriptions,
opinions and explanations
o Extracted meaning from
reports, descriptions,
opinions and explanations.

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 66 of 74
 Student Pack

Assessment Results Sheet

Outcome First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

Second attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

Student  I declare that the answers I have provided are my own work. Where I
Declaration
have accessed information from other sources, I have provided
references and or links to my sources.
 I have kept a copy of all relevant notes and reference material that I
used as part of my submission.
 I have provided references for all sources where the information is not
my own. I understand the consequences of falsifying documentation and
plagiarism. I understand how the assessment is structured. I accept that
the work I submit may be subject to verification to establish that it is
my own.
 I understand that if I disagree with the assessment outcome, I can
appeal the assessment process, and either re-submit additional evidence
undertake gap training and or have my submission re-assessed.
 All appeal options have been explained to me.

Student Signature

Date
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 67 of 74
 Student Pack

Trainer/Assessor
Name
Trainer/Assessor I hold:
Declaration
☐ Vocational competencies at least to the level being delivered
☐ Current relevant industry skills
☐ Current knowledge and skills in VET, and undertake
☐ Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission.

The assessment tasks were deemed current, sufficient, valid and reliable. I
declare that I have conducted a fair, valid, reliable, and flexible
assessment. I have provided feedback to the student.

Trainer/Assessor
Signature
Date

Office Use Only The outcome of Assessment has been entered into the Student Management
System

on _________________ (insert date)

by (insert Name) __________________________________

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 68 of 74
 Student Pack

Appendix A: Reasonable Adjustments

Write (task name and number) where reasonable adjustments have been applied:

Reasonable Adjustments

•
Students with carer responsibilities, cultural or religious obligations, English as an
additional language, disability etc. can request for reasonable adjustments.
• Please note, academic standards of the unit/course will not be lowered to accommodate
the needs of any student, but there is a requirement to be flexible about the way in which
it is delivered or assessed.
• The Disability Standards for Education requires institutions to take reasonable steps to
enable the student with a disability to participate in education on the same basis as a
student without a disability.
• The trainer/assessor must complete the section below “Reasonable Adjustment Strategies
Matrix” to ensure the explanation and correct strategy have been recorded and
implemented.
• The trainer/assessor must notify the administration/compliance and quality assurance
department for any reasonable adjustments made.
• All evidence and supplementary documentation must be submitted with the assessment
pack to the administration/compliance and quality assurance department.
Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)

Category Possible Issue Reasonable Adjustment Strategy

(select as applicable)
 LLN  Speaking  Verbal assessment
 Reading  Presentations
 Writing  Demonstration of a skill
 Confidence  Use of diagrams
 Use of supporting documents such as wordlists
 Non-  Speaking  Discuss with the student and supervisor (if applicable)
English  Reading whether language, literacy and numeracy are likely to impact on
Speaking  Writing the assessment process
Background
 Cultural  Use methods that do not require a higher level of language or
background literacy than is required to perform the job role
 Confidence  Use short sentences that do not contain large amounts of
information
 Clarify information by rephrasing, confirm understanding
 Read any printed information to the student
 Use graphics, pictures and colour coding instead of, or to
support text
 Offer to write down, or have someone else write, oral
responses given by the student
 Ensure that the time available to complete the assessment,
while meeting enterprise requirements, takes account of the
student’s needs
  Knowledge and  Culturally appropriate training
Indigenous understanding  Explore understanding of concepts and practical application
 Flexibility through oral assessment
New Era Institute (RTO 41543 – CRICOS 03509B)
Unit Code: SITXWHS003 Student Pack V1.0 Page 69 of 74
 Student Pack

Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)

 Services  Flexible delivery

 Inappropriate  Using group rather than individual assessments
training and  Assessment through completion of practical tasks in the field
assessment after demonstration of skills and knowledge.
 Age  Educational  Make sure font size is not too small
background  Trainer/Assessor should refer to the student’s experience
 Limited study  Ensure that the time available to complete the assessment
skills takes account of the student’s needs
 Provision of information or course materials in an accessible
format.
 Changes in teaching practices, e.g. wearing an FM
microphone to enable a student to hear lectures
 Supply of specialised equipment or services, e.g. a note-taker
for a student who cannot write
 Changes in lecture schedules and arrangements, e.g.
relocating classes to an accessible venue
 Changes to course design, e.g. substituting an assessment
task
 Modifications to the physical environment, e.g. installing lever
taps, building ramps, installing a lift
  Reading  Discuss with the Student previous learning experience
Educational  Writing  Ensure learning and assessment methods meet the student’s
background  Numeracy individual need
 Limited study
skills and/or
learning strategies
 Disability  Speaking  Identify the issues
 Reading  Create a climate of support
 Writing  Ensure access to support that the student has agreed to
 Numeracy  Appropriately structure the assessment
 Limited study  Provide information or course materials in an accessible
skills and/or format, e.g. a textbook in braille
learning strategies  Changes in teaching practices, e.g. wearing an FM
microphone to enable a student to hear lectures
 Supply of specialised equipment or services, e.g. a note-taker
for a student who cannot write
 Changes in lecture schedules and arrangements, e.g.
relocating classes to an accessible venue
 Changes to course design, e.g. substituting an assessment
task
 Modifications to the physical environment, e.g. installing lever
taps, building ramps, installing a lift

Explanation of reasonable adjustments strategy used

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 70 of 74
 Student Pack

Trainer/Assessor
Name
Trainer/Assessor
Declaration I declare that I have attached all relevant evidence to provide reasonable
adjustment. The training package guidelines and criteria have not been
compromised in the process of providing reasonable adjustment to the
student. I declare that I have conducted a fair, valid, reliable, and flexible
assessment. I have provided an explanation of reasonable adjustments
strategy used, as required.

Trainer/Assessor
Signature
Date

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 71 of 74
 Student Pack

Appendix B: Learner Evaluation Form

Please complete this evaluation form as thoroughly as you can, in order for us to continuously
improve our training quality. The purpose of the evaluation form is to evaluate the areas below:

• logistics and support

• facilitation
• training material
• assessment

Your honest and detailed input is, therefore, of great value to us, and we appreciate your assistance
in completing this evaluation form!

Unit of Trainer/
Competency Name Assessor Name

Student Name Dates of Training

(Optional)

Employer/ Date of
Worksite (if Evaluation
applicable)

A Logistics and Support Evaluation

No. Criteria/Question

Strongly Agree
Disagree

Disagree
Strongly

Neutral

Agree
1 The communication regarding the required
attendance and time to study to pass this unit
was correct
2 The staff were efficient and helpful.
3 The training equipment and material used was
effective and prepared.
4 The training venue was conducive to learning
(set-up for convenience of students,
comfortable in terms of temperature, etc.)

Additional Comments on Logistics and Support

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 72 of 74
 Student Pack

No. Criteria/Question

Disagree

Disagree
Strongly

Strongly
Neutral

Agree
Agree
B Trainer/Assessor Evaluation
1 The trainer/assessor was prepared and
knowledgeable on the subject of the program
2 The trainer/assessor encouraged student
participation and input
3 The trainer/assessor made use of a variety of
methods, exercises, activities and
discussions
4 The trainer/assessor used the material in a
structured and effective manner
5 The trainer/assessor was approachable and
respectful of the learners
6 The trainer/assessor was punctual and kept
to the schedule
7 The trainer/assessor was easy to understand
and used the correct language

Additional Comments on Training

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 73 of 74
 Student Pack

No. Criteria/Question

Disagree

Disagree
Strongly

Strongly
Neutral

Agree
Agree
C Learning Evaluation
1 The learning outcomes of the unit
are relevant and suitable.
2 The content of the unit was relevant
and suitable for the target group.
3 The length of the training was
suitable for the unit.
4 The learning material assisted in the
learning of new knowledge and skills
to apply in a practical manner.
5 The learning material was free from
spelling and grammar errors
6 Handouts and exercises were clear,
concise and relevant to the
outcomes and content.
7 Learning material was generally of a
high standard, and user-friendly
Additional Comments on Learning Evaluation

New Era Institute (RTO 41543 – CRICOS 03509B)

Unit Code: SITXWHS003 Student Pack V1.0 Page 74 of 74