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ServiceNow Syllabus

This document provides an overview of key concepts for Servicenow administration and development. For administration it covers areas like ITSM, tables, applications, modules, users, roles and groups, imports, reports, and properties. For development it discusses scripting, APIs, workflows, events, notifications, web services, and other concepts like scoped applications and ITOM basics.

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Aravind
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127 views

ServiceNow Syllabus

This document provides an overview of key concepts for Servicenow administration and development. For administration it covers areas like ITSM, tables, applications, modules, users, roles and groups, imports, reports, and properties. For development it discusses scripting, APIs, workflows, events, notifications, web services, and other concepts like scoped applications and ITOM basics.

Uploaded by

Aravind
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Servicenow (Administration/Development/ITSM)

Overview
Servicenow Administration Concepts
1) Introduction
2) Versions
3) User Interface
4) ITSM
✔ Incident Management
✔ Problem Management
✔ Change Management
✔ Knowledge Management
✔ Configuration Management (Definition)
✔ Asset Management (Definition)
5) Tables
✔ Data Types
✔ Table Names
✔ Extension of Tables
✔ Reference Qualifier
✔ Dictionary Override
✔ Form
✔ List
✔ Views
6) Applications
7) Modules
8) Update Set
9) Users
10) Roles
11) Groups
12) UI Policies
13) ACL's
14) Import set
✔ Data Source
✔ Transform Map
✔ LDAP Integration
✔ Scheduled Import
15) Data Policies
16) SLA
17) CMDB (Basics)
18) Reports
✔ Reports
✔ Dashboards
✔ Home Pages
✔ Database Views
✔ Scheduled Reports
✔ Metrics(Definition)
✔ Performance Analytics(Definition)
19) System Properties
20) Interceptor (Definition)
21) Process Flow (Definition)
22) Foundation Data (Definition)
23) ESS Role (Definition)
24) Elevated Role (Definition)
25) debug security rules (Definition)
26) Domain separation (Definition)
27) Flow designer (Basics)
28) Plugin
29) Lookup Rules
Priority Lookup Rules
Assignment Lookup Rules
Data Lookup Rules

ServiceNow Development Concepts


1) Client-Side Vs Server-Side Scripting
2) Client Script
3) Scripting on UI Policies
4) Business Rules
5) Script Include
6) Glide API’s
⮚ Client-Side API’s
✔ Glide Form
✔ Glide User
✔ Glide Ajax (Asynchronous, Synchronous)
⮚ Server-Side API’s
✔ Glide Record
✔ Glide Record Secure
✔ Glide Aggregate
✔ Glide System
✔ Glide Date
✔ Glide Date Time
7) UI Script
8) UI Actions
9) Background Script
10) Fix Script
11) Service Catalog
✔ Catalog Item
✔ Record Producer
✔ Order Guide
✔ Content Item
12) Workflows
13) Events
14) Notifications
15) Script Action
16) Inbound Actions
17) Web Services
✔ Inbound/Outbound
✔ REST API Explorer
✔ REST
✔ Authentication (Basic, Oauth 2.0)
✔ Scripted REST API
✔ Postman Tool
✔ SOAP
18) Service Portal
19) schedule job
20) UI Page(Definition)
21) UI Macro(Definition)
22) Relationship
23) Scoped Applications
24) ITOM Basic Concepts (Definitions)

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