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Business Communication: Sample Question Paper

This document contains a sample question paper for a business communication exam with 25 multiple choice questions covering various topics related to business communication. The questions cover non-verbal communication, language, relationship building, communication goals, barriers, plagiarism, citations, resume formats, presentations, crisis communication, leadership styles, and group norms. The purpose of the document is to provide example questions that might be included on an exam testing knowledge of key concepts in business communication.

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abhi kumar
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25 views

Business Communication: Sample Question Paper

This document contains a sample question paper for a business communication exam with 25 multiple choice questions covering various topics related to business communication. The questions cover non-verbal communication, language, relationship building, communication goals, barriers, plagiarism, citations, resume formats, presentations, crisis communication, leadership styles, and group norms. The purpose of the document is to provide example questions that might be included on an exam testing knowledge of key concepts in business communication.

Uploaded by

abhi kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Business Communication

Sample Question Paper

Multiple Choice Questions

QUIZ

Q1. The following is (are) non-verbal communication

A. Facial expression
B. Appearance
C. All of the above

Q2. Which of the following is not true about language?

A. language is symbolic
B. Language is concrete
C. language is bound to rules

Q3. When working to create and maintain a favourable relationship with a receiver, a
sender should________.

A. Do just what the receiver expects


B. Impress the receiver by using technical terms.
C. Use positive re-enforcements

Q4. The most important goal of business communication is ___________

A. Good relationship between sender and receiver


B. Benefit of the organization
C. Receiver’s understanding
Q5. Communication barriers are;

A. A receiver's response to a message.


B. Avenues through which messages are delivered.
C. Obstacles that interfere with the understanding of a message.

Q6. What is plagiarism?

A. not citing sources used in a paper


B. stealing someone else's ideas
C. all of the above

Q7. When you cite or document, you __________.

A. let the reader know from where you got your information
B. are paraphrasing
C. are summarizing

Q8. What types of information are considered common knowledge?

A. historical events
B. well-known dates
C. all of the above

Q9. What is the difference between a summary and a paraphrase?

A. a summary is shorter
B. a summary is longer
C. there is no difference

Q10. When you quote, paraphrase, or summarize a source, you __________.

A. do not have to provide documentation


B. must provide documentation for the quotes only
C. must provide documentation
Q11. What is the purpose of a resume?

A. It’s the only way to get a job.


B. Says I have to write a resume in the “Job Finding Handbook”.
C. It’s a self-advertisement that shows how my skills, experience, and achievements
match the requirements of the job I want.

Q12. How many formats are there for creating a resume?

A. 3
B. 10
C. 12

Q13. The general formats for creating a resume are:

A. Chronological
B. Chronological, Functional, Combination
C. None of the above

Q14. The first thing on a resume should be:

A. The job title I am applying for.


B. The heading which contains my name, address, phone number, and email address.
C. My personal information which includes my name, birthdate, driver’s license number,
and social security number.

Q15. The “OBJECTIVE” statement should be:

A. A long paragraph telling the potential employer my work history and what I want to do
when I grow up.
B. A strong, brief phrase that tells the potential employer specifically what my current
career goal is.
C. A very generic statement that can be used on all the resumes I write.
Q16. A presentation is a form of oral communication in which a person shares factual
information with an audience that is:

a. specific
b. mixed
c. large

Q17. The presenter acts as the:

a. supporter of the information


b. advocate of the information
c. medium of the information

Q18. The three major elements of presentation do not include:

a. an audience
b. visual aids
c. specific content

Q19. Reading out a presentation is:

a. allowed
b. helpful
c. not allowed

Q20. To make a presentation effective and impressive, you should use:

a. complex sentences
b. passive sentences
c. a simple and active form of sentences

Q21. Which of the following is not a recommended action during a crisis situation?

a. Provide a constant flow of information.


b. Prioritize the public interest.
c. Assign various spokespeople to deal with media calls.
Q22. What should an organization do during conditions of crisis?

a. Argue over the cause and effect of the crisis.


b. Blame the competitor
c. Accept the wrong and compensate all the parties affected.

Q23. Which of the following follows dictatorship?

a. Amiable
b. Super skilled
c. Autocratic

Q24. Which of the following is not true about group norms?

a. They are custom made.


b. They are skill expectation
c. They are behavioral expectation

Q25. The team gathers for the monthly progress and report problems about reaching
individual and departmental objectives. Describe the meeting:

A. There is an open and realistic sharing of both progress and problems

B. Only a few team members seem to be concerned about the impact of their presentation;
they attempt to build allies within the team

C. Some team members seem to be playing the political game, while others do not

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