TROUBLESHOOTING

WINDOWS STOP MESSAGES

Last updated October 18, 2007
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STOP Messages literally mean Windows has stopped! These appear only in the NT-based
operating systems: Win NT, Win 2000, Win XP, and Vista. Most are hardware issues. STOP
messages are identified by an 8-digit hexadecimal number, but also commonly written in a
shorthand notation; e.g., a STOP 0x0000000A may also be written Stop 0xA. Four additional 8-
digit hex numbers may appear in parentheses, usually unique to your computer and the particular
situation.

NOTE: Many users search this site for the word minidump which often accompanies these Stop
Message errors. The fact that a memory minidump occurred tells you nothing except what you
already know — that there was an error. It is the name of the error condition and its 8-digit
number that help you determine the actual error condition.

If a message is listed below, but has no articles or explanation (nothing but its number and
name), post a request on the AumHa Forums asking about it. STOP messages of this type are
rare, obscure, and usually only of interest to programmers debugging their code. Real-life
scenarios of a computer user encountering them are unlikely, so I’ve made it a lower priority to
document them here; but we’ll be happy to address this in the Forum (which also will tip me off
that I should add more to this present page).

General Troubleshooting of STOP Messages

If you can’t find a specific reference to your problem, running through the following checklist
stands a good chance of resolving the problem for you. This checklist is also usually the best
approach to troubleshooting some specific Stop messages, such as 0x0A and 0x50.

1. Examine the “System” and “Application” logs in Event Viewer for other recent errors
that might give further clues. To do this, launch EventVwr.msc from a Run box; or open
“Administrative Tools” in the Control Panel then launch Event Viewer.
2. If you’ve recently added new hardware, remove it and retest.
3. Run hardware diagnostics supplied by the manufacturer.
4. Make sure device drivers and system BIOS are up-to-date.
5. However, if you’ve installed new drivers just before the problem appeared, try rolling
them back to the older ones.
6. Open the box and make sure all hardware is correctly installed, well seated, and solidly
connected.
 7. Confirm that all of your hardware is on the Hardware Compatibility List. If some of it
isn’t, then pay particular attention to the non-HCL hardware in your troubleshooting.
8. Check for viruses.
9. Investigate recently added software.
10. Examine (and try disabling) BIOS memory options such as caching or shadowing.

NOTE: When a STOP message occurs, Windows can create a debug file for very detailed
analysis. To do this, it needs a workspace equal to the amount of physical RAM you have
installed. If you resize your Win XP pagefile minimum to less than the size of your physical
RAM, you will get an advisory message that your system may not be able to create a debugging
information file if a STOP error occurs. My advice is to go ahead with this change if you want,
but simply remember the limitation so that you can change it back if you need to troubleshoot
STOP messages. Some general troubleshooting principles are suggested in the Resource Kit for
approaching STOP messages overall.

• Troubleshooting Stop messages: General Strategies

• Troubleshooting Specific Stop Messages
• MSDN List of Win XP STOP Messages (If not a complete list, this one certainly is
extensive!)
• Blue Screen Preparation Before Contacting Microsoft {KB 129845} Win NT, Win 2000,
Win XP (General remarks on STOP messages)

0x00000001: APC_INDEX_MISMATCH MSDN article

0x00000002: DEVICE_QUEUE_NOT_BUSY MSDN article
0x00000003: INVALID_AFFINITY_SET MSDN article
0x00000004: INVALID_DATA_ACCESS_TRAP MSDN article

0x00000005: INVALID_PROCESS_ATTACH_ATTEMPT
(Click to consult the online MSDN article.)
Generally, use the General Troubleshooting of STOP Messages checklist above
to troubleshoot this problem. A specific problem is known to exist with Win XP
SP2 and Server 2003 in combination with certain antivirus programs, firewalls,
and similar software; see the article linked below for details and current status of
a fix from Microsoft.

• You receive the Stop error “Stop 0x05 (INVALID_PROCESS_ATTACH_ATTEMPT)”

in Win XP SP2 or Server 2003 {KB 887742} Win XP SP2 (all subversions); Server
2003; Tablet PC Edition 2005

0x00000006: INVALID_PROCESS_DETACH_ATTEMPT MSDN article

0x00000007: INVALID_SOFTWARE_INTERRUPT MSDN article
0x00000008: IRQL_NOT_DISPATCH_LEVEL MSDN article
0x00000009: IRQL_NOT_GREATER_OR_EQUAL MSDN article

0x0000000A: IRQL_NOT_LESS_OR_EQUAL
(Click to consult the online MSDN article.)
Typically due to a bad driver, or faulty or incompatible hardware or software.
Use the General Troubleshooting of STOP Messages checklist above.
Technically, this error condition means that a kernel-mode process or driver
tried to access a memory location to which it did not have permission, or at a
kernel Interrupt ReQuest Level (IRQL) that was too high. (A kernel-mode process
can access only other processes that have an IRQL lower than, or equal to, its
own.)

• Troubleshooting “Stop 0x0A” Messages in Windows {KB 165863} Win NT, Win 2000,
Win XP
• Troubleshooting a Stop 0x0000000A Error in Windows XP {KB 314063} Win XP

• Possible Resolutions to STOP 0x0A, 0x01E, and 0x50 Errors {KB 183169} Win NT,
Win 2000, Win XP
• During upgrade to Win XP {KB 311564} Win XP
• STOP 0x0000000A Error Message When You Change from AC Power to DC Power
{KB 316676} Win XP
• “Stop 0x0000000A” Error Message When You Fast Switch Between Users {KB 310918}
Win XP
• While booting NT on same partition as Win 2000 or XP {KB 227301} Win NT, Win
2000, Win XP
• Windows XP Restarts When You Try to Shut Down Your Computer {KB 311806}
• “Fatal System Error” When You Try to Use a Hewlett-Packard 5100C ScanJet {KB
307129} Win XP (with Brother printer)
• Computer May Hang During a Heavy Load with an Ericsson HIS Modem {KB 319810}
Win 2000, Win XP
• STOP 0x4E, STOP 0x1A, STOP 0x50, and STOP 0xA Errors Occur When You Try to
Start the Computer {KB 271955} Win NT 4.0 (corrupt physical RAM)
• “Stop: 0x0000000A (00000063, 0000001c, 00000000, parameter4)” error message on a
Windows 2000-based computer {KB 837384} Win 2000 (program error, hotfix
available)
• How to Use Driver Verifier to Troubleshoot Windows Drivers {KB 244617} Win 2000,
Win XP, Server 2003
• Error Message When Installing Windows Vista on a Computer With More Than 3 GB of
RAM: STOP 0x0000000A {KB 929777} Vista (update patch available)
• Randomly Stop 0xA Errors in Storport.sys When You Start Windows Vista {KB
930261} Vista (hotfix available)

0x0000000B: NO_EXCEPTION_HANDLING_SUPPORT MSDN article

0x0000000C: MAXIMUM_WAIT_OBJECTS_EXCEEDED MSDN article
0x0000000D: MUTEX_LEVEL_NUMBER_VIOLATION MSDN article
0x0000000E: NO_USER_MODE_CONTEXT MSDN article
0x0000000F: SPIN_LOCK_ALREADY_OWNED MSDN article
0x00000010: SPIN_LOCK_NOT_OWNED MSDN article
0x00000011: THREAD_NOT_MUTEX_OWNER MSDN article

0x00000012: TRAP_CAUSE_UNKNOWN
(Click to consult the online MSDN article.)
By its very nature, this error means that the cause of the identified problem is
unknown. Start with the General Troubleshooting of STOP Messages checklist
above. Read the MSDN article linked here. Especially try to track it down by
noting the history of the problem, when it appeared, and what changes were
made to the system since the problem first appeared, as well as noting what
activity you are attempting at the time the error message appears.

• Problems When You Use Sound Blaster Live Driver {KB 297088} Win 2000

0x00000013: EMPTY_THREAD_REAPER_LIST MSDN article

0x00000014: CREATE_DELETE_LOCK_NOT_LOCKED MSDN article
0x00000015: LAST_CHANCE_CALLED_FROM_KMODE MSDN article
0x00000016: CID_HANDLE_CREATION MSDN article
0x00000017: CID_HANDLE_DELETION MSDN article
0x00000018: REFERENCE_BY_POINTER MSDN article

0x00000019: BAD_POOL_HEADER
(Click to consult the online MSDN article.)
A pool header issue is a problem with Windows memory allocation. Device
driver issues are probably the msot common, but this can have diverse causes
including bad sectors or other disk write issues, and problems with some routers.
(By theory, RAM problems would be suspect for memory pool issues, but I
haven’t been able to confirm this as a cause.)

• “STOP: 0x00000019” error message on Windows Server 2003 {KB 892260} Server
2003 (NTFS problem corrected in current Service Pack)
• Error message when a Delayed Write Failure event is reported in Windows Server 2003:
“Stop 0x00000019 - BAD_POOL_HEADER” or “Stop 0xCD
PAGE_FAULT_BEYOND_END_OF_ALLOCATION” {KB 925259} Server 2003
(driver issue; hotfix available)
• When backing up to Clarion storage in a SAN environment, Windows Server 2003 may
stop responding after restart {KB 884585} Server 2003 (caused by adding more than 20
mount points during the backup; hotfix available)
• When trying to control a Systems Management Server 2003 client from a remote
location, Stop error on SMS 2003 client {KB 905795} SMS 2003 (driver issue)
0x0000001A: MEMORY_MANAGEMENT
(Click to consult the online MSDN article.)
This memory management error is usually hardware related. See the General
Troubleshooting of STOP Messages checklist above. If this occurs while
installing Windows, also check the Windows system requirements including the
amount of RAM and disk space required to load the operating system. If none of
the above resolves the problem, see the MSDN article linked above for further
steps.

• How to Troubleshoot a STOP 0x0000001A MEMORY_MANAGEMENT Error Message

{KB 282504} Win 2000
• STOP 0x4E, STOP 0x1A, STOP 0x50, and STOP 0xA Errors Occur When You Try to
Start the Computer {KB 271955} Win NT 4.0 (corrupt physical RAM)
• STOP 0x0000001E Caused by Pool Corruption or STOP 0x00000050 or STOP
0x0000001A with Special Pool Enabled {KB 260831} Win NT 4.0

0x0000001B: PFN_SHARE_COUNT MSDN article

0x0000001C: PFN_REFERENCE_COUNT MSDN article
0x0000001D: NO_SPIN_LOCK_AVAILABLE MSDN article

0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
The Windows kernel detected an illegal or unknown processor instruction. A
Stop 0x1E condition can be caused by invalid memory and access violations
similar to those that generate Stop 0xA errors. This default Windows error
handler typically intercepts these problems if error-handling routines are not
present in the code itself.

• Possible Resolutions to STOP 0x0A, 0x01E, and 0x50 Errors {KB 183169} Win NT,
Win 2000, Win XP
• During Setup {KB 161703} Win NT, Win 2000, Win XP
• During Setup {KB 314451} Win XP
• An ASPI32.SYS issue (with SCSI hardware) {KB 307128} Win XP
• Caused by Open Handles while closing an application {KB 195857} Win NT, Win
2000, Win XP
• Stop 0x1E in PROTCLS.SYS When You Undock a Toshiba Tecra 8100 {KB 284154}
Win XP
• “STOP 0x00000051” or “STOP 0x0000001E” error message when you start
Configuration Manager {KB 815265} Win 2000 Server, Win XP (patches available)

0x0000001F: SHARED_RESOURCE_CONV_ERROR MSDN article

0x00000020: KERNEL_APC_PENDING_DURING_EXIT MSDN article
0x00000021: QUOTA_UNDERFLOW MSDN article
0x00000022: FILE_SYSTEM MSDN article
0x00000023: FAT_FILE_SYSTEM
(Click to consult the online MSDN article.)
A problem occurred within a read or write to a FAT16 or FAT32 file system
drive. There may be a physical problem with the disk, or an Interrupt Request
Packet (IRP) may be corrupted. Other common causes include heavy hard drive
fragmentation, heavy file I/O, problems with some types of drive-mirroring
software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a
first step; then disable all file system filters such as virus scanners, firewall
software, or backup utilities. Check the file properties of FASTFAT.SYS to
ensure it matches the current OS or SP version. Update all disk, tape backup,
CD-ROM, or removable device drivers to the most current versions.

• General Discussion {KB 290182} Win 2000

• A “Stop 0x23” Error Message Appears When You Use Removable Media with the Same
Attributes {KB 305358} Win 2000
• STOP Errors 0x00000023 & 0x0000000A in FASTFAT.SYS When a Program Queries
the File System {KB 289205} Win 2000

0x00000024: NTFS_FILE_SYSTEM
(Click to consult the online MSDN article.)
A problem occurred within NTFS.SYS, the driver file that allows the system to
read and write to NTFS file system drives. There may be a physical problem with
the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common
causes include heavy hard drive fragmentation, heavy file I/O, problems with
some types of drive-mirroring software, or some antivirus software. I suggest
running ChkDsk or ScanDisk as a first step; then disable all file system filters
such as virus scanners, firewall software, or backup utilities. Check the file
properties of NTFS.SYS to ensure it matches the current OS or SP version.
Update all disk, tape backup, CD-ROM, or removable device drivers to the most
current versions.

• General Discussion {KB 228888} Win 2000, Win XP

• Caused by Open Handles while closing an application {KB 195857} Win NT, Win
2000, Win XP

0x00000025: NPFS_FILE_SYSTEM MSDN article

0x00000026: CDFS_FILE_SYSTEM MSDN article

0x00000027: RDR_FILE_SYSTEM
(Click to consult the online MSDN article.)
This is a rare and fairly obscure error condition. Memory management issues
can be one cause, and adding additional RAM commonly will resolve this version
of the problem. The articles below give the best information on troubleshooting
and resolving the problem.

• How to Troubleshoot a “STOP 0x00000027 RDR_FILE_SYSTEM” Error Message {KB

290185} Win 2000
• “Stop 0x00000027 RDR_FILE_SYSTEM” Error Message During Shutdown {KB
261939} Win 2000 Server

0x00000028: CORRUPT_ACCESS_TOKEN MSDN article

0x00000029: SECURITY_SYSTEM MSDN article
0x0000002A: INCONSISTENT_IRP MSDN article
0x0000002B: PANIC_STACK_SWITCH MSDN article
0x0000002C: PORT_DRIVER_INTERNAL MSDN article
0x0000002D: SCSI_DISK_DRIVER_INTERNAL MSDN article

0x0000002E: DATA_BUS_ERROR
(Click to consult the online MSDN article.)
This indicates a system memory parity error, typically caused by failed or
defective RAM (including motherboard, Level 2 cache, or video memory),
incompatible or mismatched memory hardware, or when a device driver
attempts to access an address in the 0x8xxxxxxx range that does not exist (does
not map to a physical address). It also can indicate hard disk damage caused by
viruses or other problems.

• Windows NT 4.0 Setup Troubleshooting Guide {KB 126690} NT 4 (Recommendations

for the current error message are buried down inside this article, which isn’t necessarily
limited to NT 4.)

0x0000002F: INSTRUCTION_BUS_ERROR MSDN article

0x00000030: SET_OF_INVALID_CONTEXT MSDN article
0x00000031: PHASE0_INITIALIZATION_FAILED MSDN article
0x00000032: PHASE1_INITIALIZATION_FAILED MSDN article
0x00000033: UNEXPECTED_INITIALIZATION_CALL MSDN article
0x00000034: CACHE_MANAGER MSDN article

0x00000035: NO_MORE_IRP_STACK_LOCATIONS
(Click to consult the online MSDN article.)
In theory, this is a driver or other software issue, which encounters a stack
problem. (See the MSDN article linked here.) In practice, it has historically
pointed to a driver problem and also occurs when RAM itself is flawed.

• STOP 0x00000035 When Using TDITrace from the Windows NT Resource Kit {KB
228911} Win NT 4.0 (using NT4 Resource Kit)
 • Problems Changing Mouse in Windows NT with IntelliPoint 2.0 {KB 155935} Win NT
3.51 & 4.0

0x00000036: DEVICE_REFERENCE_COUNT_NOT_ZERO MSDN article

0x00000037: FLOPPY_INTERNAL_ERROR MSDN article
0x00000038: SERIAL_DRIVER_INTERNAL MSDN article
0x00000039: SYSTEM_EXIT_OWNED_MUTEX MSDN article
0x0000003A: SYSTEM_UNWIND_PREVIOUS_USER MSDN article
0x0000003B: SYSTEM_SERVICE_EXCEPTION MSDN article
0x0000003C: INTERRUPT_UNWIND_ATTEMPTED MSDN article
0x0000003D: INTERRUPT_EXCEPTION_NOT_HANDLED MSDN article
0x0000003E: MULTIPROCESSOR_CONFIGURATION_NOT_SUPPORTED
MSDN article

0x0000003F: NO_MORE_SYSTEM_PTES
(Click to consult the online MSDN article.)
Indicates one or more of the following problems: (1) The system Page Table
Entries (PTEs) are depleted or fragmented due to the system performing a large
number of input/output (I/O) actions. (2) A faulty device driver is not managing
memory properly. (3) An application, such as a backup program, is improperly
allocating large amounts of kernel memory. Remove any recently installed
software (especially disk-intensive applications) and recently installed drivers.

0x00000040: TARGET_MDL_TOO_SMALL MSDN article

0x00000041: MUST_SUCCEED_POOL_EMPTY MSDN article
0x00000042: ATDISK_DRIVER_INTERNAL MSDN article
0x00000043: NO_SUCH_PARTITION MSDN article

0x00000044: MULTIPLE_IRP_COMPLETE_REQUESTS
(Click to consult the online MSDN article.)
See the articles linked here for a technical discussion of what this error message
means. In practice, it is usually a hardware driver issue.

• “Stop 0x00000044 Multiple_IRP_Complete_Requests” Error Message During a

Shutdown or Standby Operation {KB 294876} Win 2000 (during shutdown, hibernation,
or standby)
• Error Message in Usbhub.sys Process When Waking Windows Vista From Sleep or
Hibernation: STOP 0x00000044 {KB 930570} Vista (hotfix available)

0x00000045: INSUFFICIENT_SYSTEM_MAP_REGS MSDN article

0x00000046: DEREF_UNKNOWN_LOGON_SESSION MSDN article
0x00000047: REF_UNKNOWN_LOGON_SESSION MSDN article
0x00000048: CANCEL_STATE_IN_COMPLETED_IRP MSDN article
0x00000049: PAGE_FAULT_WITH_INTERRUPTS_OFF MSDN article
0x0000004A: IRQL_GT_ZERO_AT_SYSTEM_SERVICE MSDN article
0x0000004B: STREAMS_INTERNAL_ERROR MSDN article
0x0000004C: FATAL_UNHANDLED_HARD_ERROR MSDN article
0x0000004D: NO_PAGES_AVAILABLE MSDN article

0x0000004E: PFN_LIST_CORRUPT
(Click to consult the online MSDN article.)
This indicates that the memory management Page File Number list is corrupted.
Can be caused by corrupt physical RAM, or by drivers passing bad memory
descriptor lists.

• How to Troubleshoot a “STOP 0x0000004E PFN_LIST_CORRUPT” Error Message

{KB 291806} Win 2000
• STOP 0x4E, STOP 0x1A, STOP 0x50, and STOP 0xA Errors Occur When You Try to
Start the Computer {KB 271955} Win NT 4.0 (corrupt physical RAM)

0x0000004F: NDIS_INTERNAL_ERROR
(Click to consult the online MSDN article.)
This is a very rare error, indicating indicates an internal error in the Network
Driver Interface Specification (NDIS) wrapper or an NDIS driver. Start by
confirming that you have the best current driver for your network card. If that
doesn’t resolve the issue, use the General Troubleshooting of STOP Messages
checklist above.

0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
(Click to consult the online MSDN article.)
Requested data was not in memory. An invalid system memory address was
referenced. Defective memory (including main memory, L2 RAM cache, video
RAM) or incompatible software (including remote control and antivirus
software) might cause this Stop message, as may other hardware problems (e.g.,
incorrect SCSI termination or a flawed PCI card). Use the General
Troubleshooting of STOP Messages checklist above.

• You receive a Stop 0x00000050 error on a Blue Screen {KB 894278} Win 2000, Win
XP, Server 2003 (with concurrent 1003/System entry in Event Viewer: possible Rootkit
spyware infestation)
• Possible Resolutions to STOP 0x0A, 0x01E, and 0x50 Errors {KB 183169} Win NT,
Win 2000, Win XP
• During setup {KB 171003} Win NT, Win 2000, Win XP
• Easy CD Creator 5.0 Does Not Function In Windows XP {KB 310628} Win XP
• How to Use Driver Verifier to Troubleshoot Windows Drivers {KB 244617} Win 2000,
Win XP, Server 2003
 • STOP Error When You Start Windows After You Connect a Scanner {KB 310869} Win
XP
• Stop 0x1E in PROTCLS.SYS When You Undock a Toshiba Tecra 8100 {KB 284154}
Win XP
• STOP 0x4E, STOP 0x1A, STOP 0x50, and STOP 0xA Errors Occur When You Try to
Start the Computer {KB 271955} Win NT 4.0 (corrupt physical RAM)
• “STOP 0x00000050” Error Message in Stac97.sys After You Upgrade Your Panasonic
Toughbook to Win XP Service Pack 1 {KB 329832} Win XP SP1

0x00000051: REGISTRY_ERROR
(Click to consult the online MSDN article.)
This indicates a Registry or Configuration Manager problem. An I/O error may
have occurred while the Registry was trying to read one of its files (caused by
hardware or file system problems). This message might also appear due to a
memory management error (more common in earlier versions of Windows NT).

• How to Troubleshoot a “STOP 0x00000051 REGISTRY ERROR” Error Message {KB

282501} Win 2000
• You Receive a “Stop 0x51 (REGISTRY_ERROR)” Error Message {KB 321771} Win
2000
• “Stop 0x00000051 REGISTRY_ERROR” Error Message When You Log On {KB
810558} Win 2000 SP3 (during logon or Registry backup)
• Windows NT 4.0 Setup Troubleshooting Guide {KB 126690} NT 4 (Recommendations
for the current error message are buried down inside this article, which isn’t necessarily
limited to NT 4.)
• “STOP 0x00000051” or “STOP 0x0000001E” error message when you start
Configuration Manager {KB 815265} Win 2000 Server, Win XP (patches available)

0x00000052: MAILSLOT_FILE_SYSTEM MSDN article

0x00000053: NO_BOOT_DEVICE MSDN article
0x00000054: LM_SERVER_INTERNAL_ERROR MSDN article
0x00000055: DATA_COHERENCY_EXCEPTION MSDN article
0x00000056: INSTRUCTION_COHERENCY_EXCEPTION MSDN article
0x00000057: XNS_INTERNAL_ERROR MSDN article

0x00000058: FTDISK_INTERNAL_ERROR
(Click to consult the online MSDN article.)
Indicates an inconsistency between pages in the primary and secondary data
caches, e.g., if the system is booted from the wrong copy of a mirrored partition
or if the primary drive fails a fault-tolerance set. If a reboot doesn’t resolve the
problem, use the General Troubleshooting of STOP Messages checklist above. If
this doesn’t identify the problem, restart your computer from the mirrored
(secondary) system drive using a startup floppy disk, press F8 at the startup
screen, and select the Last Known Good Configuration option.
0x00000059: PINBALL_FILE_SYSTEM MSDN article

0x0000005A: CRITICAL_SERVICE_FAILED
(Click to consult the online MSDN article.)
A critical service failed to initialize while starting the LastKnownGood control
set. If this is the first time you have booted after installing new hardware, remove
the hardware and boot again. Check the Hardware Compatibility List to verify
that the hardware and its drivers are compatible with your version of Windows.
If Windows is loaded and no new hardware has been installed, reboot with
recovery options set to create a dump file. If the message recurs, press F8 and
select the Last Known Good option when you reboot. If there is no Last Known
Good configuration, try using the Emergency Repair Disk.

0x0000005B: SET_ENV_VAR_FAILED MSDN article

0x0000005C: HAL_INITIALIZATION_FAILED MSDN article
0x0000005D: UNSUPPORTED_PROCESSOR MSDN article
0x0000005E: OBJECT_INITIALIZATION_FAILED MSDN article
0x0000005F: SECURITY_INITIALIZATION_FAILED MSDN article
0x00000060: PROCESS_INITIALIZATION_FAILED MSDN article
0x00000061: HAL1_INITIALIZATION_FAILED MSDN article
0x00000062: OBJECT1_INITIALIZATION_FAILED MSDN article
0x00000063: SECURITY1_INITIALIZATION_FAILED MSDN article
0x00000064: SYMBOLIC_INITIALIZATION_FAILED MSDN article
0x00000065: MEMORY1_INITIALIZATION_FAILED MSDN article
0x00000066: CACHE_INITIALIZATION_FAILED MSDN article
0x00000067: CONFIG_INITIALIZATION_FAILED MSDN article
0x00000068: FILE_INITIALIZATION_FAILED MSDN article
0x00000069: IO1_INITIALIZATION_FAILED MSDN article
0x0000006A: LPC_INITIALIZATION_FAILED MSDN article
0x0000006B: PROCESS1_INITIALIZATION_FAILED MSDN article
0x0000006C: REFMON_INITIALIZATION_FAILED MSDN article
0x0000006D: SESSION1_INITIALIZATION_FAILED MSDN article
0x0000006E: SESSION2_INITIALIZATION_FAILED MSDN article

0x0000006F: SESSION3_INITIALIZATION_FAILED
(Click to consult the online MSDN article.)
The process creation failure indicated by this error message can only happen
during the fairly brief time that the Windows Executive is being initialized,
which is during phase 4 of Windows startup. Typically there is a problem with a
device driver or with a missing or corrupt system file used during Windows
startup.
 • STOP 0x0000006F During System Initialization {KB 153742} Win 2000
• System or Boot Disk Listed as Dynamic Unreadable in Disk Management {KB 236086}
Win 2000

0x00000070: SESSION4_INITIALIZATION_FAILED
0x00000071: SESSION5_INITIALIZATION_FAILED
0x00000072: ASSIGN_DRIVE_LETTERS_FAILED
0x00000073: CONFIG_LIST_FAILED

0x00000074: BAD_SYSTEM_CONFIG_INFO
(Click to consult the online MSDN article.)
In theory, this means that system configuration information is corrupted,
especially files essential to Windows startup. In practice it is often caused by
RAM problems or other issues mentioned in the articles below.

• “STOP 0x00000074 BAD_SYSTEM_CONFIG_INFO” Error Message When You Start

Your Computer {KB 326679} Win XP (Damaged RAM or incompatible memory
configuration.)
• BAD_SYSTEM_CONFIG_INFO Error Message When Starting Your Computer {KB
247998} NT4, Win 2000 (A Registry file is set to read-only.)
• Cannot Start Win XP After You Install Win 2000 {KB 283433} Win 2000 (After
installing Win XP as an upgrade to Win 2000.)
• Win NT 4.0 Does Not Start & a STOP Error Message Appears {KB 255236} NT4
(Wrong permissions to Config folder.)

0x00000075: CANNOT_WRITE_CONFIGURATION MSDN article

0x00000076: PROCESS_HAS_LOCKED_PAGES
(Click to consult the online MSDN article.)
This error message is caused by a driver failing to release locked pages after an
I/O operation. The article linked here contain a method to track the problem if it
recurs, and identify the problem driver. (The third parameter of the error
message shows the number of locked pages.)

• General Discussion {KB 256010} Win 2000 (After reading the article, click here to
download a Registry patch to make the recommended change.)
• Stop Error 0x00000076 or 0x000000CB When You Quit Your Backup Software {KB
825760} Win 2000, Win XP (There is a hotfix for this.)

0x00000077: KERNEL_STACK_INPAGE_ERROR
(Click to consult the online MSDN article.)
A page of kernel data requested from the pagefile could not be found or read into
memory. This message also can indicate disk hardware failure, disk data
corruption, or possible virus infection.
 • General discussion. {KB 228753} Win NT, Win 2000, Win XP
• General discussion. {KB 315266} Win XP
• Windows NT 4.0 Setup Troubleshooting Guide {KB 126690} NT 4 (Recommendations
for the current error message are buried down inside this article, which isn’t necessarily
limited to NT 4.)

0x00000078: PHASE0_EXCEPTION MSDN article

0x00000079: MISMATCHED_HAL
(Click to consult the online MSDN article.)
The Hardware Abstraction Layer (HAL) and the kernel type for the computer do
not match. This most often occurs when ACPI firmware settings are changed.
For example, you might install Win XP on an x86-based computer with the
firmware ACPI enable option enabled and later decide to disable it. This error
can also result when mismatched single and multi-processor configuration files
are copied to the system.

0x0000007A: KERNEL_DATA_INPAGE_ERROR
(Click to consult the online MSDN article.)
A page of kernel data was not found in the pagefile and could not be read into
memory. This might be due to incompatible disk or controller drivers, firmware,
or hardware.

• Windows NT 4.0 Setup Troubleshooting Guide {KB 126690} NT 4 (Recommendations

for the current error message are buried down inside this article, which isn’t necessarily
limited to NT 4.)
• Connecting a Hard Disk Drive in Slave Only Mode Leads to System Halt During Resume
From Standby {KB 330100} Win XP SP1 (Windows installed on a slave drive.)
• BIOS Manufacturers Should Not Clear the IDE Decode Enable Bit in _STM ACPI
Method {KB 913379} Win 2000, Win XP, Server 2003, Vista

0x0000007B: INACCESSIBLE_BOOT_DEVICE
(Click to consult the online MSDN article.)
Windows lost access to the system partition or boot volume during the startup
process. Typical causes: Installing incorrect device drivers when installing or
upgrading storage adapter hardware, or a virus.

• After You Remove or Reinstall Roxio Easy CD Creator 5 Platinum Edition {KB 811408}
Win XP
• Stop 0x7B or “0x4,0,0,0” Error {KB 122926} Win NT, Win XP (on restart)
• During setup (Sysprep issue) {KB 303786} Win XP
• When You Press F6 to Load Drivers During Unattended Win XP Setup {KB 307099}
Win XP
 • When you restart your Win XP-based computer {KB 316401} Win XP (after replacing
motherboard)
• When you start your computer from a WinPE CD-ROM or from a Server 2003 CD-ROM
using a USB CD-ROM device {KB 839210} Win XP, Win Server 2003 (patch
available)
• Limited OEM driver support is available with F6 during Win XP & Server 2003 setup
{KB 314859} Win XP, Win Server 2003
• Error message When Starting Windows Vista After Changing SATA Mode of Boot
Drive: STOP 0x0000007B INACCESSABLE_BOOT_DEVICE {KB 922976} Vista
• Error message When Installing Vista on Computer With a DELL CERC SATA 1.5/6ch
RAID controller: STOP 0x0000007B {KB 928632} Vista (needs driver update)

0x0000007C: BUGCODE_NDIS_DRIVER
0x0000007D: INSTALL_MORE_MEMORY MSDN article

0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A system thread generated an exception which the error handler did not catch.
There are numerous individual causes for this problem, including hardware
incompatibility, a faulty device driver or system service, or some software issues.
Check Event Viewer (EventVwr.msc) for additional information.

• “0x0000007E, 0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0” Error

Message at Startup {KB 321637} Win XP
• 0x0000007e Error When Registering OLEMSG32.DLL or CDO.DLL Files {KB
238265} Win NT, Win 2000
• 0x7E Error Occurs in Kbdclass.sys When You Try to Shut Down Win XP {KB 313050}
Win XP Professional
• Error message in Win XP Service Pack 2: “Stop 0x7E” {KB 900485} Win XP SP2
(Timing issue — patch available)
• Stop error 0x7E in PCI.SYS {KB 839641} Win 2000, Win XP, Server 2003
• Stop Error 0x7E in USBHUB.SYS {KB 327863} Win 2000, Win XP, Server 2003 (If
USB bandwidth consumption exceeds 100%)
• “STOP 0x0000007E” Error Message After You Upgrade to Windows XP {KB 330182}
Win XP
• “Stop 0x0000007E” error message when installing Win XP Disk Image from a Remote
Installation Services Server {KB 818966} Win XP
• “Stop 0x0000007E” error message after you upgrade to Win XP Service Pack 2 on a non-
Intel-processor computer {KB 888372} Win XP SP2
• After installing Win XP SP2 or Win XP Tablet PC Edition 2005, your computer restarts
continuously {KB 873161} Win XP SP2, Win XP Tablet 2005 (UMAX scanner issue)
• Problems after you resume Windows Vista from sleep or hibernation {KB 929734} Vista
(various device hangs etc. — hotfix available — see also KB 925528)
 • Occasional Error Message on Portable Vista-based Computer That Wakes From Sleep to
Perform Network-related Tasks: STOP 0x0000007E {KB 930311} Vista (hotfix
available)

0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
Essentially the same error as 0x7E above.

• Problems after you resume Windows Vista from sleep or hibernation {KB 929734} Vista
(various device hangs etc. — hotfix available — see also KB 925528)

0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP
(Click to consult the online MSDN article.)
One of three types of problems occurred in kernel-mode: (1) Hardware failures.
(2) Software problems. (3) A bound trap (i.e., a condition that the kernel is not
allowed to have or intercept). Hardware failures are the most common cause
(many dozen KB articles exist for this error referencing specific hardware
failures) and, of these, memory hardware failures are the most common.

• General Causes {KB 137539} Win NT, Win 2000, Win XP

• Windows Stops Responding with Stop Error 0x7F Error Message {KB 814789} Win
2000, Win XP (when running Terminal Services)
• Windows NT 4.0 Setup Troubleshooting Guide {KB 126690} NT 4 (Recommendations
for the current error message are buried down inside this article, which isn’t necessarily
limited to NT 4.)

0x00000080: NMI_HARDWARE_FAILURE
(Click to consult the online MSDN article.)
This general indication of a hardware failure is often quite difficult to pin down.
Follow usual hardware troubleshooting protocols, in particular: Roll-back any
recent hardware or driver changes; ensure that RAM sticks are matched and
undamaged; check for viruses or hard drive damage; run ChkDsk to identify file
system problems; ensure that all connections are sound inside the computer and
all cards well-seated. In tough cases you may need to consult a professional shop
for hardware diagnosis and repair.

• How to Troubleshoot a STOP 0x00000080 NMI_HARDWARE_FAILURE Error

Message {KB 292945} Win 2000
• Windows NT 4.0 Setup Troubleshooting Guide {KB 126690} NT 4 (Recommendations
for the current error message are buried down inside this article, which isn’t necessarily
limited to NT 4.)

0x00000081: SPIN_LOCK_INIT_FAILURE MSDN article

0x00000082: DFS_FILE_SYSTEM MSDN article
0x00000083: OFS_FILE_SYSTEM
0x00000084: RECOM_DRIVER MSDN article
0x00000085: SETUP_FAILURE MSDN article
0x00000086:
0x00000087:
0x00000088:
0x00000089:
0x0000008A:
0x0000008B: MBR_CHECKSUM_MISMATCH
0x0000008D:

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A kernel mode program generated an exception which the error handler didn’t
catch. These are nearly always hardware compatibility issues (which sometimes
means a driver issue or a need for a BIOS upgrade).

• “STOP 0x0000008e” Error Message During Windows XP Setup {KB 315335} Win XP
• Games: “Stop” Error Message That References Nv4_disp.dll {KB 325730} Flight
Simulator, other games (wth Nvidia-based video adapter)
• Your Computer Stops Responding When You Use the Highlighter Feature & the Font
Color Feature {KB 829578} Win XP

0x1000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
(Click to consult the online MSDN article.)
Essentially the same error as 0x8E above.

0x0000008F: PP0_INITIALIZATION_FAILED MSDN article

0x00000090: PP1_INITIALIZATION_FAILED MSDN article
0x00000091: WIN32K_INIT_OR_RIT_FAILURE MSDN article
0x00000092: UP_DRIVER_ON_MP_SYSTEM MSDN article

0x00000093: INVALID_KERNEL_HANDLE
(Click to consult the online MSDN article.)
This is a relatively rare error condition. Most documentation points to a driver
problem — so check all hardware drivers starting with the most obvious, the
video driver. Microsoft’s main page recommends general hardware
troubleshooting, so use the General Troubleshooting of STOP Messages checklist
above.

• STATUS_INVALID_HANDLE error or Stop error when trying to close an

HKEY_PERFORMANCE_TEXT handle or an HKEY_PERFORMANCE_NLSTEXT
handle from a kernel mode device driver {KB 890648} Win XP, Server 2003
 • “Fatal System Error: 0x00000093” Error Message When You Install Apache SNMP on
IBM WebSphere Application Server {KB 816600} Server 2003, SBS 2003

0x00000094: KERNEL_STACK_LOCKED_AT_EXIT MSDN article

0x00000095: PNP_INTERNAL_ERROR
0x00000096: INVALID_WORK_QUEUE_ITEM MSDN article #1 MSDN article
#2
0x00000097: BOUND_IMAGE_UNSUPPORTED MSDN article
0x00000098: END_OF_NT_EVALUATION_PERIOD MSDN article
0x00000099: INVALID_REGION_OR_SEGMENT MSDN article
0x0000009A: SYSTEM_LICENSE_VIOLATION MSDN article
0x0000009B: UDFS_FILE_SYSTEM MSDN article

0x0000009C: MACHINE_CHECK_EXCEPTION
(Click to consult the online MSDN article.)
This is a hardware issue: an unrecoverable hardware error has occurred. The
parameters have different meanings depending on what type of CPU you have
but, while diagnostic, rarely lead to a clear solution. Most commonly it results
from overheating, from failed hardware (RAM, CPU, hardware bus, power
supply, etc.), or from pushing hardware beyond its capabilities (e.g., overclocking
a CPU).

• Error Message: STOP: 0x0000009C... {KB 329284} Win XP

• Understanding and Troubleshooting the Stop 0x0000009C Screen {KB 162363} Win
NT4, Win 2000

0x0000009D:
0x0000009E: MSDN article

0x0000009F: DRIVER_POWER_STATE_FAILURE
(Click to consult the online Win XP Resource Kit article.)
A driver is in an inconsistent or invalid power state. Typically occurs during
events that involve power state transitions, such as shutting down, or moving into
or out of standby or hibernate mode.

• 0x0000009F: DRIVER_POWER_STATE_FAILURE {KB 246243} Win 2000, Win XP

• 0x0000009F: DRIVER_POWER_STATE_FAILURE {KB 315249} Win XP
• Computer Hangs During Shutdown Because of Resource Conflict {KB 262575} Win
2000 (during Safe Mode shutdown with PACE InterLok software)
• Computer Hangs During Shutdown Because of Resource Conflict {KB 314101} Win XP
(during Safe Mode shutdown with PACE InterLok software)
• Stop 0x9F error when waking a Windows Vista-based computer connected to an IEEE
1394-based device {KB 929762} Vista (external drives, iPod, etc. — hotfix available)
0x000000A0: INTERNAL_POWER_ERROR
0x000000A1: PCI_BUS_DRIVER_INTERNAL
0x000000A2: MEMORY_IMAGE_CURRUPT
0x000000A3: ACPI_DRIVER_INTERNAL
0x000000A4: CNSS_FILE_SYSTEM_FILTER

0x000000A5: ACPI_BIOS_ERROR
(Click to consult the online MSDN article.)
The cause of this message is always errors in the ACPI BIOS. Usually, nothing
can be done at an operating system level to fix the problem. See the articles
linked here for more details.

• 0x000000A5 {KB 256841} Win 2000, Win XP (when installing Win 2000 or later)
• “Stop error 0xA5” error message when you dock a Win 2000-based portable computer to
a docking station while the computer is running {KB 840172} Win 2000 (hotfix
available)

0x000000A6:
0x000000A7: BAD_EXHANDLE
0x000000A8:
0x000000A9:
0x000000AA:

0x000000AB: SESSION_HAS_VALID_POOL_ON_EXIT
(Click to consult the online MSDN article.)
This indicates that a session unload occurred while a session driver still held
memory. Specifically, a session driver is not freeing its pool allocations prior to a
session unload. This indicates a bug in win32k.sys, atmfd.dll, rdpdd.dll, or a video
driver.

• A Terminal Services Server Generates a “Stop 0xAB” Message on a Blue Screen {KB
317855} Win 2000 SP1 & SP2 (SOLUTION: Upgrade to SP3 or later)
• You may receive a “Stop 0x000000ab” error message logging off a Terminal Services
session on a Windows Server 2003 SP1-based Terminal Server {KB 901150} Server
2003 SP1 (Caused by mismanagement of a font object. Hotfix available.
WORKAROUND: Remove SP1. SOLUTION: Hot fix available from Microsoft.)
• You receive a “Stop 0x000000ab” error message logging off from a Terminal Services
session on a Windows Server 2003 SP1-based Terminal Server {KB 907242} Server
2003 (Bug in Win32k.sys, Stmfd.dll, Rdpdd.dll, or a video driver; hot fix available from
Microsoft)

0x000000AC: HAL_MEMORY_ALLOCATION
0x000000AD:
0x000000AE:
0x000000AF:
0x000000B0:
0x000000B1:
0x000000B2:
0x000000B3:

0x000000B4: VIDEO_DRIVER_INIT_FAILURE
(Click to consult the online MSDN article.)
Windows was unable to enter graphics mode, because no video drivers were able
to start. Commonly this is a video driver issue, or a hardware conflict with the
video card. Reboot in Safe Mode (which uses a default VGA driver) and see if
this resolves the problem. If so, try to correct the problem by disabling,
removing, or rolling back the video driver.

• “Stop 0x000000B4” The Video Driver Failed to Initialize {KB 240369} Win 2000
(occurs in VGA mode, but not in Safe Mode)
• “STOP 0x000000B4” or Black Screen During GUI-Mode Setup on Micron Powerdigm
XSU {KB 250271} Win 2000

0x000000B5:
0x000000B6:
0x000000B7:

0x000000B8: ATTEMPTED_SWITCH_FROM_DPC
These are generally hardware issues (which often means driver issues). The
articles given below are provided more as examples of the types of situations that
trigger this error, rather than concrete solutions. As a rule, be sure you have the
latest Service Pack edition of your Windows operating system and are using the
best device drivers and software versions. After that, do normal hardware
troubleshooting for the device inplicated.

• “Stop 0xB8 ATTEMPTED_SWITCH_FROM_DPC” Error Message When You Use a

Parallel Port Zip Drive {KB 281428} Win 2000 (corrected in latest Service Pack)
• Server Stops Responding or You Receive a Stop Error Message When You Set Up a
Windows Server 2003-Based Server Cluster {KB 824354} Server 2003 (hotfix
available)
• “Stop 0x000000B8” Error Message on Computer with Dell OpenManage Server
Administrator installed {KB 888190} Server 2003, SBS 2003 (incompatible filter driver
needs updating; work-around provided)
• “Stop 0x000000B8” Error Message Occurs After You Install Tivoli Storage Manager
{KB 287582} Windows 2000 (software update reqired; latest SP presumably fixes also)
• Problems With Older Version of NWFS.SYSs file in Novell NetWare Client Version
4.81 {KB 319453} Windows 2000 (update Novell software)
0x000000B9: CHIPSET_DETECTED_ERROR
0x000000BA: SESSION_HAS_VALID_VIEWS_ON_EXIT
0x000000BB: NETWORK_BOOT_INITIALIZATION_FAILED
0x000000BC: NETWORK_BOOT_DUPLICATE_ADDRESS
0x000000BD:

0x000000BE: ATTEMPTED_WRITE_TO_READONLY_MEMORY
(Click to consult the online Win XP Resource Kit article.)
A driver attempted to write to read-only memory. Commonly occurs after
installing a faulty device driver, system service, or firmware. If a driver file is
named in the error message, try to correct the problem by disabling, removing,
or rolling back the driver.

• Error Message May Be Displayed When Using a Xircom Rex 6000 with a USB Cradle
{KB 299371} Win XP (Work around: Attach it to the PC Card instead of the USB port.)
• How to Use Driver Verifier to Troubleshoot Windows Drivers {KB 244617} Win 2000,
Win XP, Server 2003

0x000000BF: MUTEX_ALREADY_OWNED
0x000000C0:

0x000000C1: SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION
(Click to consult the online MSDN article.)
A driver wrote to an invalid section of the special memory pool. You need a new
driver!

• How to Use Driver Verifier to Troubleshoot Windows Drivers {KB 244617} Win 2000,
Win XP, Server 2003

0x000000C2: BAD_POOL_CALLER
(Click to consult the online Win XP Resource Kit article.)
A kernel-mode process or driver incorrectly attempted to perform memory
operations. Typically, a faulty driver or buggy software causes this.

• 0x000000C2 {KB 265879} Win 2000, Win XP

• 0x000000C2: BAD_POOL_CALLER {KB 310527} Win XP (upgrading Compaq
Professional Workstation AP550 from Win 2000 to XP)
• Computer with ATI RAGE FURY MAXX Video Adapter Stops Responding After
Upgrade to Win XP {KB 307151} Win XP

0x000000C3:
0x000000C4: DRIVER_VERIFIER_DETECTED_VIOLATION
(Click to consult the online MSDN article.)
This is the general bug check code for fatal errors that the Driver Verifier finds.
The accompanying parameters are the parameters that are passed to
KeBugCheckEx and displayed on a blue screen.

• Error Message When You Use the Driver Verifier Utility to Monitor a Driver {KB
298690} Win 2000
• How to Use Driver Verifier to Troubleshoot Windows Drivers {KB 244617} Win 2000,
Win XP, Server 2003
• (Another article on this error message, previously available, has been withdrawn by
Microsoft.)

0x000000C5: DRIVER_CORRUPTED_EXPOOL
(Click to consult the online MSDN article.)
An attempt occurred to touch invalid memory at a process IRQL that is too high.
This is almost always caused by drivers that have corrupted the system pool. If
you’ve recently installed any new software, check to see if it’s properly installed;
and check for updated drivers on the manufacturer’s web site.

• Error Message: STOP 0x000000C5 DRIVER_CORRUPTED_EXPOOL {KB 291810}

Win 2000
• Computer May Hang During a Heavy Load with an Ericsson HIS Modem {KB 319810}
Win 2000, Win XP

0x000000C6: DRIVER_CAUGHT_MODIFYING_FREED_POOL
(Click to consult the online MSDN article.)
A driver tried to access a freed memory pool. Replace the driver.

• How to Use Driver Verifier to Troubleshoot Windows Drivers {KB 244617} Win 2000,
Win XP, Server 2003

0x000000C7: TIMER_OR_DPC_INVALID
(Click to consult the online MSDN article.)
A kernel timer or Delayed Procedure Call (DPC) was found somewhere in
memory where it is not permitted. This is usually caused by a driver’s failure to
cancel the timer or the DPC before freeing the memory in which the timer or
DPC resides.

• How to Use Driver Verifier to Troubleshoot Windows Drivers {KB 244617} Win 2000,
Win XP, Server 2003

0x000000C8: IRQL_UNEXPECTED_VALUE
0x000000C9: DRIVER_VERIFIER_IOMANAGER_VIOLATION
(Click to consult the online MSDN article.)
As the title says, this signals a warning from one of the driver verifier I/O
managers. See especially the article linked above for additional information.

• How to Use Driver Verifier to Troubleshoot Windows Drivers {KB 244617} Win 2000,
Win XP, Server 2003

0x000000CA: PNP_DETECTED_FATAL_ERROR

0x000000CB: DRIVER_LEFT_LOCKED_PAGES_IN_PROCESS
(Click to consult the online MSDN article.)
This is related to Stop Code 0x76. It appears instead of 0x76 if diagnostic
tracking is enabled as described in the General Discussion article below. It
indicates that a driver or the I/O manager failed to release locked pages after an
I/O operation. Note the name of the problem driver on the blue error screen.

• General Discussion {KB 256010} Win 2000 (After reading the article, click here to
download a Registry patch to make the recommended change.)
• Stop Error 0x00000076 or 0x000000CB When You Quit Your Backup Software {KB
825760} Win 2000, Win XP (There is a hotfix for this.)

0x000000CC: PAGE_FAULT_IN_FREED_SPECIAL_POOL
0x000000CD: PAGE_FAULT_BEYOND_END_OF_ALLOCATION

0x000000CE:
DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATION
S
(Click to consult the online Win XP Resource Kit article.)
A driver failed to cancel pending operations before exiting. Commonly occurs
after installing faulty drivers or system services.

• 0x000000CE
DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS
Where Video Adapter Has TV Tuner or Video Capture Feature {KB 310899} Win XP
(in DXAPI.SYS)
• 0x000000CE Error Message in RASPPPOE.SYS During Upgrade from Win NT 4.0 to
Win 2000 {KB 296946} Win 2000
• STOP 0x000000CE Error Message Occurs in VGA.SYS {KB 293410} Win 2000
• STOP 0x000000CE in VGA.DLL When You Try to Change Display Settings {KB
290114} Win 2000

0x000000CF:
TERMINAL_SERVER_DRIVER_MADE_INCORRECT_MEMORY_REFERE
NCE
0x000000D0: DRIVER_CORRUPTED_MMPOOL

0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
(Click to consult the online Win XP Resource Kit article.)
The system attempted to access pageable memory using a kernel process IRQL
that was too high. The most typical cause is a bad device driver (one that uses
improper addresses). It can also be caused by caused by faulty or mismatched
RAM, or a damaged pagefile.

• Error Message with RAM Problems or Damaged Virtual Memory Manager {KB
810093} Win XP Home (during restart)
• “STOP:0xD1” Error Message When You Start Your Win XP-Based Computer {KB
316208} Win XP
• Stop 0x000000D1 Error Message When You Turn Your Computer Off {KB 317326}
Win XP (with USB device(s) connected)
• “STOP 0x000000D1 IRQL_NOT_LESS_OR_EQUAL Kbdclass.sys” Error Message
When You Try to Shut Down the Computer {KB 810980} Win 2000, Win XP (Logitech
mouse with outdated MouseWare software)
• STOP 0xD1 error message when you start your Win XP-based computer {KB 839876}
Win XP (ACPI issue, a Hotfix is available)
• WRQ AtGuard Program Causes Error Message in Win XP {KB 319870} Win XP
(AtGuard version 3.22)
• Stop Error Message on Windows XP: STOP 0x000000D1 {KB 916595} Win XP
(caused by certain network adapters and certain host firewall software; hotfix available)

0x000000D2: BUGCODE_ID_DRIVER
0x000000D3: DRIVER_PORTION_MUST_BE_NONPAGED
0x000000D4:
SYSTEM_SCAN_AT_RAISED_IRQL_CAUGHT_IMPROPER_DRIVER_UNL
OAD
0x000000D5: DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL
0x000000D6: DRIVER_PAGE_FAULT_BEYOND_END_OF_ALLOCATION
0x000000D7: DRIVER_UNMAPPING_INVALID_VIEW

0x000000D8: DRIVER_USED_EXCESSIVE_PTES
(Click to consult the online Win XP Resource Kit article.)
Typically occurs if your computer runs out of Page Table Entries (PTEs) due to a
driver that requests large amounts of kernel memory.

0x000000D9: MUTEX_ALREADY_OWNED
0x000000DA: SYSTEM_PTE_MISUSE
0x000000DB: DRIVER_CORRUPTED_SYSPTES
0x000000DC: DRIVER_INVALID_STACK_ACCESS
0x000000DD:
0x000000DE: POOL_CORRUPTION_IN_FILE_AREA MSDN article KB
304208
0x000000DF: IMPERSONATING_WORKER_THREAD
0x000000E0: ACPI_BIOS_FATAL_ERROR
0x000000E1: WORKER_THREAD_RETURNED_AT_BAD_IRQL
0x000000E2: MANUALLY_INITIATED_CRASH

0x000000E3: RESOURCE_NOT_OWNED
(Click to consult the online MSDN article.)
Various failures involving the NTFS file system cause this condition, as explained
in the individual articles below. (All documented causes involve actual bugs in
Windows.)

• “Stop 0x000000E3 RESOURCE_NOT_OWNED” Error Message {KB 281317} Win

2000 SP1, Server (requires later SP to repair)
• You Receive a “Stop 0x000000E3” Error Message in Windows 2000 {KB 307232} Win
2000 (all versions)

0x000000E4:E5:
0x000000E6: DRIVER_VERIFIER_DMA_VIOLATION
0x000000E7: INVALID_FLOATING_POINT_STATE
0x000000E8: INVALID_CANCEL_OF_FILE_OPEN
0x000000E9: ACTIVE_EX_WORKER_THREAD_TERMINATION

0x000000EA: THREAD_STUCK_IN_DEVICE_DRIVER
(Click to consult the online Win XP Resource Kit article.)
A device driver problem has caused the system to pause indefinitely (hang).
Typically, this is caused by a display driver waiting for the video hardware to
enter an idle state. This might indicate a hardware problem with the video
adapter, or a faulty video driver.

• 0x000000EA: THREAD_STUCK_IN_DEVICE_DRIVER {KB 293078} Win XP

0x000000EB: DIRTY_MAPPED_PAGES_CONGESTION
0x000000EC: SESSION_HAS_VALID_SPECIAL_POOL_ON_EXIT

0x000000ED: UNMOUNTABLE_BOOT_VOLUME
(Click to consult the online Win XP Resource Kit article.)
The kernel mode I/O subsystem attempted to mount the boot volume and it
failed. This error also might occur during an upgrade to Win XP on systems that
use higher throughput ATA disks or controllers with incorrect cabling. In some
cases, your system might appear to work normally after you restart.

• 0x000000ED: UNMOUNTABLE_BOOT_VOLUME {KB 297185} Win XP (During

reboot while upgrading to Win XP)
• 0x000000ED Error Message When Volume on IDE Drive with Caching Enabled Is
Mounted {KB 315403} Win XP (NTFS volumes on some IDE drives)

0x000000EE:
0x000000EF: CRITICAL_PROCESS_DIED
0x000000F0:
0x000000F1: SCSI_VERIFIER_DETECTED_VIOLATION

0x000000F2: HARDWARE_INTERRUPT_STORM
(Click to consult the online Win XP Resource Kit article.)
This error message appers if the kernel detects an interrupt storm i.e., when a
level-interrupt-triggered device fails to release an IRQ. Usually, this is caused by
a bad device driver. (See the link above for more details.)

0x000000F3: DISORDERLY_SHUTDOWN
(Click to consult the online MSDN article.)
A Windows shutdown failed due to lack of memory. Two avenues of
troubleshooting: Treat it as any other “out of memory” problem and try to
discover why virtual memory wasn’t able to support the system needs, and/or
investigate whether a program (or, sometimes, a driver) is refusing to terminate
and thus continuing to demand more memory pages that it is possible to provide.

0x000000F4: CRITICAL_OBJECT_TERMINATION
(Click to consult the online MSDN article.)
One of the many processes or threads crucial to system operation has
unexpectedly exited or been terminated. As a result, the system can no longer
function. Specific causes are many, and often best resolved by a careful history of
the problem and the circumstances of the error message. One user, who
experienced this on return from Standby mode on Win XP SP2, found the cause
was that Windows was installed on a slave drive; compare KB 330100.

0x000000F5:
0x000000F6: PCI_VERIFIER_DETECTED_VIOLATION
0x000000F7: DRIVER_OVERRAN_STACK_BUFFER
0x000000F8: RAMDISK_BOOT_INITIALIZATION_FAILED
0x000000F9:
DRIVER_RETURNED_STATUS_REPARSE_FOR_VOLUME_OPEN
0x000000FA:
0x000000FB:

0x000000FC: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY

• Your computer repeatedly restarts after you install Windows XP Service

Pack 2 {KB 878474} Win XP SP2 (new driver needed; work-around
available)

0x000000FD:

0x000000FE: BUGCODE_USB_DRIVER
(Click to consult the online MSDN article.)
Usually indicates a USB driver problem. Makes ure, though, that you have the
latest Windows service pack installed.

• Bugcheck 0x000000FE Under Stress with USB 2.0 Hard Disks {KB 331988} Win XP
(repaired in latest Win XP Service Pack)
• Error message when trying to put Windows Vista to sleep or into hibernation: STOP
0x000000FE BUGCODE_USB_DRIVER {KB 930568} Vista (hotfix available)

0x000000FF:
0x1000007F: UNEXPECTED_KERNEL_MODE_TRAP_M
0x100000EA: THREAD_STUCK_IN_DEVICE_DRIVER_M

0xC000009A: STATUS_INSUFFICIENT_RESOURCES
The Windows kernel has allocated all of its allotted paged-pool memory.

• 0xC000009A: STATUS_INSUFFICIENT_RESOURCES {KB 142719} Win NT, Win

2000, Win XP

0xC0000135: UNABLE_TO_LOCATE_DLL
Windows attempted to load a DLL file and encountered some error condition.
Among the many possible causes are that the file is missing or damaged, or that
there is Registry corruption.

• Blue Screen STOP Message C0000135 Appears at Startup {KB 173309} Win NT 3.51,
4.0
• Damaged Registry Repair & Recovery in Windows XP {KB 318159} Win XP
0xC0000142: DLL Initialization Failure
Its instances all appear to indicate that an application failed to initialize
properly. Usually this is traceable to a DLL initialization failure.

• Error Messages Occur When You Run Easy CD Creator in Windows XP {KB 285910}
Win XP (with Easy CD or Direct CD)
• STOP 0xC0000142 in User32.dll Occurs on Restart or Upgrade of Windows NT 4.0 {KB
246485} Win NT 4.0
• STOP: 0xC0000142 User32.dll Message on Restart After Upgrade to Windows NT 4.0
{KB 245137} Win NT Server 4.0
• Users Are Automatically Logged Off When Attempting to Log on to Terminal Services
{KB 272142} Win 2000 Server versions

0xC0000218: UNKNOWN_HARD_ERROR
(Click to consult the online MSDN article.)
A necessary Registry hive file couldn’t be loaded. The file may be corrupt or
missing (requiring either an Emergency Repair Disk or a Windows
reinstallation). The Registry files may have been corrupted because of hard disk
corruption or some other hardware problem. A driver may have corrupted the
Registry data while loading into memory, or the memory where the Registry is
loading may have a parity error (turn off the external cache and check the
physical RAM).

• 0xC0000218: UNKNOWN_HARD_ERROR {KB 156640} Win NT, Win 2000

• How to Recover from a Corrupted Registry that Prevents Windows XP from Starting
{KB 307545} Win XP (includes error messages that \WINDOWS \ SYSTEM32 \
CONFIG \ SYSTEM or \WINDOWS \ SYSTEM32 \ CONFIG \ SOFTWARE is
missing)
• How to Troubleshoot Registry Corruption Issues {KB 822705} WinNT 4.0, Win 2000,
Win XP Pro, Server 2003 (computer will not restart due to corrupt Registry hive)

0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED
(Click to consult the online Win XP Resource Kit article, or see Windows 2000
Professional Resource Kit, p. 1561.)
This occurs when Windows switches into kernel mode and a user-mode
subsystem, such as Winlogon or the Client Server Runtime Subsystem (CSRSS),
is compromised. Security can no longer be guaranteed. Because Win XP can’t
run without Winlogon or CSRSS, this is one of the few situations where the
failure of a user-mode service can cause the system to stop responding. This Stop
message also can occur as a result of malware infestation or when the computer
is restarted after a system administrator has modified permissions so that the
SYSTEM account no longer has adequate permissions to access system files and
folders.
 • GoBack Causes a Stop Error C000021a {KB 316503} Win XP
• Internet Explorer Maintenance Policies May Cause an Access Violation in Winlogon
{KB 318666} Win XP Pro

0xC0000221: STATUS_IMAGE_CHECKSUM_MISMATCH
(Click to consult the online Win XP Resource Kit article, or see Windows 2000
Professional Resource Kit, p. 1563.)
Indicates driver problems, system file problems, disk corruption problems (such
as a damaged pagefile), or faulty memory hardware.

• General Discussion {KB 101096} Win NT, Win 2000, Win XP

• Unable to Load Device Driver {KB 160495} Win NT, Win 2000, Win XP
• “STOP: C0000221 Unknown Hard Error” or “STOP: C0000221
STATUS_IMAGE_CHECKSUM_MISMATCH” Error Message Occurs {KB 314474}
Win XP

0xC0000244

• A “Stop 0xc0000244” Error Occurs When You Audit Policy Changes If

CrashOnAuditFail Is Turned On {KB 323475} Win XP

0xC000026C
Usually indicates device driver problems.

• Unable to Load Device Driver {KB 160495} Win NT, Win 2000, Win XP

0xDEADDEAD: MANUALLY_INITIATED_CRASH1
(Click to consult the online MSDN article.)
“It’s dead, Jim!” This Stop message indicates that the user deliberately initiated
a crash dump from either the kernel debugger or the keyboard. Perhaps it goes
without saying that you don’t ever want to see this error message unless you did
it on purpose!