Table Of Contents

INTRODUCTION ...................................................................Error! Bookmark not defined.

PROJECT DESCRIPTION ....................................................................................................... 3

PROBLEM STATEMENT ....................................................................................................... 4

SIGNIFICANCE OF THE STUDY.......................................................................................... 5

OBJECTIVES OF THE STUDY .............................................................................................. 6

SCOPE OF THE STUDY ......................................................................................................... 7

LIMITATION OF STUDY....................................................................................................... 8

DEFINITION OF TERMS ....................................................................................................... 9

Computers has become part of the life accessing almost any kind of information. Life in the 21st
Century is full of technological advancement and in tis technological age it is very difficult for any
organization to survive without utilizing technology. The World Wide Web contributes greatly to
the creation of an ever-increasing global information database. It could also be used as mechanism
to share information within the enterprise.

In today’s age fast food and take-out, many restaurant have been chosen to focus on quick
preparation and speedy delivery of orders rather than offering a rich dining experience. Until
very recently, all of the delivery orders were placed over phone, but there are many
disadvantages to this system, including inconvenience of the customer needing to have a
physical copy of menu lack of visual confirmation that the order was placed correctly, and the
necessity for the restaurant to have an employee answering the phone and taking orders.

What I propose is an online food ordering system and it app which is a technique of ordering
food online applicable in any food delivery industry. The main advantage of this system is that it
greatly simplifies the ordering process for both customers and the restaurant. When the customer
visit the ordering webpage. They presented with the interactive and up to date menu, complete
with all available option and dynamically adjusting prices based on the selected options. After
making a selection, the item is then added to their order, which the customer can review the
details of any item before checking out. This provides instant visual Confirmation of what was
selected and ensures item are in the order, infant what was intended.

This system also greatly lightens the load on the restaurant’s end, as entire process of taking
orders is automated. Once the other is placed on the webpage &app and entered into the database
and then retrieved, in pretty real-times, by a desktop application of the restaurant’s end. Within
the application all items ordered are displayed along with their corresponding options and
delivery details, in a concise and easy to read manner. This allows restaurant employees to
quickly go through the orders as they are placed and produce the necessary items with minimal
delay and confusion.

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2. PROJECT DESCRIPTION

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3. PROBLEM STATEMENT

The challenges encountered by the existing system serve as a major drawback to the
realization of efficiency and customer satisfaction. The experience of ordering in most fast
food restaurants is not pleasant for the customers. Customers will have to make long queues
before placing their orders especially during peak hours and then the ordering staff will
record customer orders. Having placed their order, the customer must then wait near the
counter until their order is ready for collection. The other problem in the food service
industry is that restaurants are not realizing the efficiencies that would result from better
application of technology in their daily operations. Fast food business in a very competitive
business and one way to stand out from competitors is through improving the business
process where business process automation can assist business improvement. The other
problem with the current system is that the customers are not able to see the ingredients of
the meals before they place their order and also they only have to pay for an order online

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SIFGNIFICANT OF STUDY
A fast food restaurant also known as quick service restaurant (QSR) within the foodservice
industry is a specific type of restaurant characterized both by its fast food cuisine and by
minimal table service. Food served in fast food restaurants is offered from a limited menu,
cooked in bulk in advance and kept hot, is finished and packaged for order and is usually
available ready for pickup or to be delivered though seating may also be provided. The
customers presently spend an average of 60 minutes per day going to the restaurant, selecting
their meals and paying. Some restaurants have the provision of customers making a call to the
restaurant in advance to order a meal to be ready for them for pick or to be delivered to them.
Some of the customers don’t always get the selection they want because the restaurants run
out of certain items or because there is no provision of ordering custom meals. project is aimed
at developing a complete online ordering system for use in the foodservice industry which will
allow the restaurants to quickly and easily manage an online menu which customer can browse
and use to place orders with just a few clicks. The customers will have to choose whether they
want the food to be delivered to them or it will be packaged for pick up and the payment
method will be upon delivery or pick up. There will be a system administrator who will have
the right to add and manage user accounts, a manager who will be managing product and orders
and last but not least a meal deliverer who will be dealing specifically with pending deliveries.
The customer will be in a position to view the products, register and place an order. There will
be a confirmation receipt for each and every order made by the customer which can be printed.

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OBJECTIVES OF STUDY

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