Edition: 3

Chapter 2: Service Mode

Service Mode What for? ....................................................................................................................... 1
Access to the service mode .................................................................................................................... 2
Optic-test ................................................................................................................................................. 3
Mixer-test ................................................................................................................................................. 7
Stirrer-motor-test ..................................................................................................................................... 8
Heating-test ............................................................................................................................................. 9
Port A-test .............................................................................................................................................. 10
Keyboard-test ........................................................................................................................................ 11
Display-test ............................................................................................................................................ 12
paper-empty-test ................................................................................................................................... 13
chip-card-test ......................................................................................................................................... 14
SD-card-test .......................................................................................................................................... 15
Calib. Temperature ................................................................................................................................ 16
Init SD-card ............................................................................................................................................ 17
param. im/export.................................................................................................................................... 18
Default parameters ................................................................................................................................ 19
Quit the service mode............................................................................................................................ 20
UTILITIES menu What for? ................................................................................................................ 21
Functions ............................................................................................................................................... 22
The UTILITIES Menu............................................................................................................................. 23
Printer .................................................................................................................................................... 24
Port A ..................................................................................................................................................... 26
Beeper ................................................................................................................................................... 28
Language ............................................................................................................................................... 29
date / time .............................................................................................................................................. 30
Reagent Stirrer ...................................................................................................................................... 31
PIN Code ............................................................................................................................................... 32
cuvette test ............................................................................................................................................ 33
Quit UTILITIES menu ............................................................................................................................ 34

CA-104 S/M November 2013

Service Mode What for?

The service mode in the CA-104 analyzer gives you the possibility to check the individual modules
and functions.

It can be accessed by authorized staff like the service engineers only.

The service routine is part of the operating software installed in the analyzer. According to the drivers
used in the installed software the individual functions can be tested.

Functions
The service mode has several test and calibration functions.

Test Functions

1. optic test

2. mixer test

3. stirrer motor test

4. heating test

5. Port A test

6. keyboard test

7. display test

8. paper-empty-test

9. chip-card-test

10. sd-card-test

Calibration functions

1. calib. temperature

2. init sd-card

3. param. Im/export

3.1 Export -> SD-Card

3.2 Import <- SD-Card

4. default parameters

CA-104 S/M 2-1 November 2013

Access to the service mode

The service mode is part of the installed software. A special number code grants access for the
engineer. This code can be entered only after the instrument has been switched on.

1. Switch on the analyzer

reading parameters
from internal

CA - 104
Sysmex Corporation

While the upper line is displayed it is possible to enter the number code.

CA - 104 V1.00.05 (c) Oct 06 2011

Sysmex Corporation

- Each key stroke is confirmed by a beep tone.

- It is not possible to correct the entry.

- To repeat the number code the analyzer has to be switched off and on again.

If the number code was entered successfully the service mode will be opened.
It will be displayed as follows:

SERVICE select:
< optic-test >

The number code 22926 opens the service menu.

Important:
The number code is secret and shall not be made accessible to unauthorized personnel.

CA-104 S/M 2-2 November 2013

Optic-test

SERVICE select:
< optic-test >

By pressing the Enter key the following function will open.

1: 0 LED 2: 0
128 photo 151

Enter the reference value for the LED and confirm with the Enter key. The LED will have the
necessary brightness. The receiving signal of the photo transistor will be displayed.

1:4095 LED 2:4095

65535 photo 65535

By pressing the Enter key the parameters for the next channel can be entered.

Pressing the CH3 or CH4 key the display will show the channels 3 and 4 

1:4095 LED 2:4095

65535 photo 65535

Pressing the CH1 or CH2 key the display will show the channels 1 and 2 

In this function the reference value for the LED is not a fixed lamp voltage.
It is rather a PWM  signal.
The lamp intensity can NOT be regulated with this test.
The photo transistor signal depends on the instrument. There may be deviations between all
channels.

Ranges:

Minimum Maximum Unit

LED 0 4095 Digit 0 = off
Photo 100 65535 Digit

Minimum Maximum Unit Photosensor

LED 0 100 Digit < / = 3000
400 1300 Digit > / = 65535

CA-104 S/M 2-3 November 2013

Optic-test Contd.

Comparisation four channels:

Optic Test

70000

60000

50000
Sensor-Value (Pho) [digits]

40000

30000

20000

10000

0
0 500 1000 1500 2000 2500 3000 3500 4000 4500
Lamp-Value (Lmp) [digits]

Pho CH 1 Pho CH 2 Pho CH 3 Pho CH 4

Optic Test

70000

60000

50000
Sensor-Value (Pho) [digits]

40000

30000

20000

10000

0
0 200 400 600 800 1000 1200 1400
Lamp-Value (Lmp) [digits]

Pho CH 1 Pho CH 2 Pho CH 3 Pho CH 4

Note:

The CA-104 optics is an self adjusting system. The optic values between the channels may be
different. The pictures show typical differences between the channels.

Technical Information:

CA-101 and CA-104 adjusts the photo automatically so that the photo value is set to certain value*
during measurement.

*For CA-104: 35000

CA-104 S/M 2-4 November 2013

If the photo value does not become 65535 when 1300 is entered into LED value, the detector (PCB)
has to be replaced.

If the photo value does not become under 3000 when 0 is entered into LED value, the detector (PCB)
has to be replaced.

photo

65535

older

older

35000

1000~

0 LED
900 1300

CA-104 S/M 2-5 November 2013

Optic-test Contd.

Ranges:

Optic Test

70000

60000

50000
Sensor-Value (Pho) [digits]

40000

30000

20000

10000

0
0 500 1000 1500 2000 2500 3000 3500 4000
Lamp-Value (Lmp) [digits]

Curve 1 Curve 2 Curve 3

Curve 1 Typical optics value for an empty measuring channel

Curve 2 Low optics value
Curve 3 Low optics value
sensor values below this threshold indicate a problem with the optics

Exit this function

By pressing the ESC-key once this function can be exited.

The LEDs remain switched on.


PWM-Signal = pulse width modulated signal

Option only available in 4-channel Analyzer

CA-104 S/M 2-6 November 2013

Mixer-test

SERVICE select:
< mixer-test >

By pressing the Enter key this function will open.

Moto 0 0 0 0
rpm 0 0 0 0

Enter the reference motor revolution value and confirm with Enter. The motor will turn accordingly.
The receiving signal of the IR reflecting light barrier will display the revolutions.

Moto 500 500 500 500

rpm 500 500 500 500

By pressing the Enter key you can change to the next channel.

Ranges:

Minimum Maximum Unit

Motor 0 0 = off
OK 600 Rpm

Minimum Maximum Unit Tolerance

Motor 190 500 Rpm + / - 50

Exit this function

You can leave this function by pressing the ESC key once.
The motors continue functioning.

CA-104 S/M 2-7 November 2013

Stirrer-motor-test

SERVICE select:
<stirrer-motor-test>

By pressing the Enter key this function will open.

Stirrer-motor-test
1=on 0=off 0 rpm

Here you can check the reagent stirrer motor. You will need a GW15 bottle filled with 5ml Aqua-
Bidest and a 3x13 mm teflon stirrer.

Put the bottle into the left reagent well of the thermal block.

By pressing the keys 0 or 1 the display shows the actual stirrer motor speed.

Stirrer-motor-test
1=on 0=off 250 rpm

After being switched on the teflon stirrer must turn in the reagent bottle.

Ranges:

Target speed Unit

Status 0 0 Rpm 0 = off
1 250 Rpm + / - 50

Exit this function

You can leave this function by pressing the ESC key once.
The motor will stay switched on or off.

CA-104 S/M 2-8 November 2013

Heating-test

SERVICE select:
< heating-test >

By pressing the Enter key this function will open..

Heating: 0 %
NTC: 27600

Here you can check the heating and the temperature sensor.

When you start the test the heating is turned off which means 0% performance.
Enter a value between 1 and 100% and the heating will be switched on by checking the pulse-pause
relation.

If you want to check whether the temperature sensor and the heating work read the NTC value. If this
value falls while the thermal block temperature rises the heating is switched on.

Important:
In this mode it is possible to heat the thermal block up to 70°C.
Be sure not to set 100% performance for a long time.

Ranges:

Minimum Maximum Unit

Heating 0 100 % 0 = off

Exit this function

Before leaving this function put the heating back to 0% that means switch it off.

You can leave this function by pressing the ESC key.

CA-104 S/M 2-9 November 2013

Port A-test

SERVICE select:
< Port A-test >

By pressing the Enter-key you will open this function.

Port A-test
9600 baud

Here you can check the serial port. You will need a special test plug which can be ordered as
„service tool“ .

The functions TxD => RxD will be checked

After plugging in the test plug the keys of the membrane keyboard can be pressed and will be
confirmed by a beeping signal.
If the serial port functions the key code will be displayed and another beep can be heard.

The key codes:

Key Code Key Code

0 0 CH1 A
1 1 CH2 B
2 2 CH3 C
3 3 CH4 D
4 4
5 5
6 6
7 7
8 8
9 9
< <0d><0a>
> >
Mode Mode<0d><0a>
Enter Mode<0d><0a> Starts Repeat-mode
ESC ESC Test End

With the Enter key you will get into the Repeat mode which will continuously transmit the code for the
last pressed key to the serial port.

Exit this function

You can leave this function by pressing the ESC key.

CA-104 S/M 2-10 November 2013

Keyboard-test

SERVICE select:
< keyboard-test >

By pressing the Enter key this function will be opened.

KEYBOARD-TEST
press any key

Here you can check the membrane keyboard.

Pressing each key will be displayed.

Exit this function

You can leave this function by pressing the ESC key.

CA-104 S/M 2-11 November 2013

Display-test

SERVICE select:
< display-test >

By pressing the Enter key this function will be opened.

When selecting this function all pixels will be displayed.

After that the ASCII characters will be displayed.

Exit this function

The test can be discontinued by pressing the ESC-key.

CA-104 S/M 2-12 November 2013

paper-empty-test

SERVICE select:
< paper-empty-test >

By pressing the Enter key this function will be opened.

PAPER-EMPTY-TEST
paper exists

PAPER-EMPTY-TEST
no paper

Here can check the function of the printermodule´s paper sensor.

The sensor status will be displayed.

Exit this function

You can leave this function by pressing the ESC key.

CA-104 S/M 2-13 November 2013

chip-card-test

SERVICE select:
< chip-card-test >

By pressing the Enter key this function will be opened.

CARD-TEST
Insert card

This function checks the ChipCARD reader on the right side of the analyzer.

After placing the card in the correct way into the card reader the status will be displayed.

CARD-TEST
test OK may remove card

CARD-TEST
Test failed may remove card

Exit this function

You can leave this function by pressing the ESC key or removing the ChipCARD.

CA-104 S/M 2-14 November 2013

SD-card-test

SERVICE select:
< sd-card-test >

By pressing the Enter key this function will be opened.

SD-CARD-TEST
insert SD-card

This function checks the hidden SD-CARD reader on the left side of the mainboard internally the
analyzer.

After placing a not write protected the card in the correct way into the card reader the status will be
displayed.

CARD-TEST
test OK may remove card

CARD-TEST
Test failed may remove card

In case of a write protected card the analyzer will display:

CARD-TEST
Write protected

Exit this function

You can leave this function by pressing the ESC key or removing the SD-CARD.

CA-104 S/M 2-15 November 2013

Calib. Temperature

SERVICE select:
<calib. temperature>

By pressing the Enter key this function will be opened.

CALI: intern: 37.4

ntc:27492 extn: 37.4

Here you can calibrate the thermal block. Several measuring devices have to be prepared.

1. Measuring devices
thermometer

2. Preparation
- Fill 400 µl Aqua-Bidest into the lower cuvette well on the right side of the incubation
block so that 2/3 is filled.
- Put the dipping sensor into this well.

Calibration

CALI: intern: 37.4

ntc:519 extern: 37.4

1. Wait until the temperature has stabilized to 37.4 on the internal display.
2. Read the actual temperature of the thermal block from the digital multimeter and enter
via the keyboard numbers.
It will be displayed in the external field automatically.
The decimal point can be entered by pressing the „>„ key.
Press Enter to confirm. The calibration value will be set in the analyzer
automatically and will be displayed in the internal line.
3. Wait again until the temperature has stabilized to 37,4 in the internal line.

The displayed ntc value will show you whether the instrument heats up or cools off in
order to reach 37,4°C.
Rising values mean 'cool off', falling values mean 'heat'.

4. If the value in the internal line has stabilized to 37,4 it must be compared to the
digital multimeter. If the values deviate repeat this procedure from item 2above.
If both values are identical finish calibration and save by pressing the ESC key.

For a detailed description please refer to the Service Manual Chapter 9: Standard Operating
Procedures.

CA-104 S/M 2-16 November 2013

Init SD-card

SERVICE select:
< init sd-card >

By pressing the Enter key this function will be opened.

Init card?
< no > < yes >

This function will clear an insterted SD-Card.

Note:
All data on the card will be deleted.

Exit this function

You can leave this function by selecting no pressing the Enter key.

CA-104 S/M 2-17 November 2013

param. im/export

SERVICE select:
< param. im/export >

By pressing the Enter key this function will open a selection.

parameter
<Export -> SD-Card >

parameter
<Import <- SD-Card >

This function will save or load a defined parameter setup from a SD-Card.

For a detailed description please refer to the Service Manual Chapter 9: Standard Operating
Procedures.

Exit this function

You can leave this function by pressing the ESC key or removing the SD-CARD.

CA-104 S/M 2-18 November 2013

Default parameters

SERVICE select:
<default parameters>

By pressing the Enter key this selection will be opened.

Default parameters?
< no > < yes >

This function will load a factory parameter setup into the analyzer.

Note:
All setup-data on the analyzer will be reset. Further steps may be required.
For a detailed description please refer to the Service Manual Chapter 9: Standard Operating
Procedures.

Exit this function

You can leave this function by selecting no pressing the Enter key.

CA-104 S/M 2-19 November 2013

Quit the service mode

You can always exit the service mode when you are in the service functions menu.

SERVICE select:
e.g. < optic-test >

By pressing the appropriate key you will select

Esc back to the measuring menu

ENTER confirm the selected item

After having pressed the Esc key the following message will appear:

Checking parameters!
Please wait ...

Parameters are
unchanged

*** SELFTEST ***

ROM:OK RAM:--

after that you will be in the opearators mode.

CA-104 S/M 2-20 November 2013

UTILITIES menu What for?

The user mode in the CA-104 analyzer has several functions which can be accessed by the user as
well as the service engineer. This is the utilities menu.

Here the instrument can be adapted to the individual needs and the instrument parameters can be
printed.

With a security code the utilities menu can be protected against unauthorized access.

Each operating software has routine standards installed on the analyzer. Depending on the installed
software version the parameters of the analyzer can be set.

See also Operators Manual.

The CA-104 analyzer can be set to different language modules. At this time an English, German and
Spanish module are integrated in the software. So the UTILITIES functions can look different.

The following descriptions will only follow in English language setup.

CA-104 S/M 2-21 November 2013

Functions

The UTILITIES menu has several functions.

Settings Einstellungen

English Deutsch
1. Printer Drucker
- off - Aus
- on - Ein
- auto - Auto
- Parameter-Protocol - Parameter-Protokoll
2. Port A Port A
- off - Aus
- LaMeVi - LaMeVi
- Data-PC - Data-PC
- Start-Pipette - Startpipette
- ext. printer - ext. Drucker
3. Beeper Signalgeber
- on - Ein
- off - Aus
- click - Klick
4. Language Sprache
- English - Deutsch
- German - Englisch
5. date / time Datum/Zeit
6. Reagent-Stirrer Reagenzrührer
- on - Ein
- off - Aus
7. PIN Code PIN Code
- on (= number) - Ein (= Nummer)
- off (= 0) - Aus (= 0)

Tests Funktionsprüfungen

English Deutsch
8. cuvette-test Kuevettentest

Output Ausgaben

English Deutsch
1. Printer Drucker
- Parameter-protocol Parameterprotokoll
- Global - Allgemein
- Actual-Method - Akt. Methode
- All Parameter - Alle Parameter

CA-104 S/M 2-22 November 2013

The UTILITIES Menu

The utilities menu is part of the installed instrument software.

1. Switch on the instrument

reading Parameters
from internal

CA - 104
Sysmex Corporation

CA - 104 V1.00.05 (c) Oct 06 2011

Sysmex Corporation

remove all cuvettes

then press any key

Make sure that no cuvettes are in the measuring channels then press any key.

auto blanking
keep channels clear

After automatic check of the „empty“ measuring channels the instrument is ready.

STANDBY 37.4 deg

<1 PT >

Press the „left“ arrow key:

STANDBY 37.4 deg

< UTILITIES >

Press the Mode key

A secret number can protect the utilities menu against unauthorized accesss. If this is not the case the
following question will not be displayed:

secret no.:
.....

Enter the 5-digit secret number.

UTILITIES select:
< printer >

CA-104 S/M 2-23 November 2013

Printer

UTILITIES select:
< printer >

By pressing the Enter-key the menu will open.

With the Arrow keys you can select the different items.

1. OFF

PRINTER
< OFF >

The internal printer is switched off.

2. ON

PRINTER
< ON >

The manual result output of the internal printer is switched on.

3. AUTO

PRINTER
< AUTO >

The automatic result output of the printer is switched on.

4. parameter protocol

PRINTER
<parameter-protocol>

The parameter record contains several output functions.

Here you can print different detailed lists of the analyzer setup.

Make sure that enough paper is in the printer and that it has been inserted correctly.

Activation / Execution

By pressing the Enter-key the selection will be activated or executed.

CA-104 S/M 2-24 November 2013

Printer contd.

4. parameter protocol

PRINTER
<parameter-protocol>

By pressing the Enter key this function will open a selection.

Use the arrow keys to change the settings.

4.1 Global parameter

Parameter-Protocol
< Global >

By pressing the Enter key this function will start the selected printout.

4.2 Actual Method parameter

Parameter-Protocol
< Global >

4.3 All parameter

Parameter-Protocol
< Global >

For a detailed description please refer to the Service Manual Chapter 9: Standard Operating
Procedures.

CA-104 S/M 2-25 November 2013

Port A

UTILITIES select:
< Port A >

By pressing the Enter key this function will open a selection.

Use the arrow keys to change the settings.

1. OFF

Port A
< OFF >

The output via the serial port is switched off.

2. LaMeVi

Port A
< LaMeVi >

The output via the serial Port A is switched on.

Note that a PC with the LABiTec LaMeVi program must have been connected.

If the output to the computer has been switched on the printer will be switched OFF.

3. Data-PC

Port A
< Data-PC >

The output via the serial Port A is switched on.

Note that a PC with a data receiving software must have been connected.

Note:
Selection of LaMeVi or Data-PC will have influence to the guided displaying while measurement.
For a detailed description please refer to the Service Manual Chapter 9: Standard Operating
Procedures.

CA-104 S/M 2-26 November 2013

Port A contd.

4. Start-Pipette

Port A
< Start-Pipette >

The start signal detection via the serial Port A is enabled.

Note:
If there is no Start-Pipette connected when Port A = Start pipette no measurement start will be
detected.

5. ext. Printer

Port A
< ext. printer >

The output via the serial Port A is switched on.

Note that an external Printer must have been connected.

If the output to the external printer has been selected the internal printer will be switched OFF.

Activation / Execution

By pressing the Enter-key the selection will be activated or executed.

CA-104 S/M 2-27 November 2013

Beeper

UTILITIES select:
< Beeper >

By pressing the Enter key this function will open a selection.

Use the arrow keys to change the settings.

1. ON

BEEPER
< ON >

The beeper is switched on.

2. OFF

BEEPER
< OFF >

The beeper is switched off.

3. click

BEEPER
< CLICK >

Only key strokes will be confirmed from the beeper.

Activation / Execution

By pressing the Enter-key the selection will be activated or executed.

CA-104 S/M 2-28 November 2013

Language

UTILITIES select:
< Language >

By pressing the Enter key this function will open a selection.

Use the arrow keys to change the settings.

1. English

Language
< English >

All user messages will be displayed / printed in English language.

2. German

Language
< German >

All user messages will be displayed / printed in German language.

2. Espanol (Spanish)

Language
< Espanol >

All user messages will be displayed / printed in Spanish language.

Activation / Execution

By pressing the Enter-key the selection will be activated or executed.

CA-104 S/M 2-29 November 2013

date / time

UTILITIES select:
< date/time >

By pressing the Enter-key this item will open.

CLOCK
01.11.12 14:10:30

Here the internal clock and date can be set.

1. Set the date

The date should be entered in the following form:

DD <Enter> MM <Enter> YY <Enter>

2. Set the time

The time should be entered in the following form:

HH <Enter> MM <Enter> SS <Enter>

By pressing the Enter-key the settings will be saved.

Leave this function

Use the ESC-key to cancel.

CA-104 S/M 2-30 November 2013

Reagent Stirrer

UTILITIES select:
< Reagent-Stirrer >

By pressing the Enter key this function will open a selection.

Use the arrow keys to change the settings.

1. On

Reagent-Stirrer
< On >

The reagent-stirrer in the left reagent bottle position will be activated.

2. Off

Reagent-Stirrer
< Off >

The reagent-stirrer in the left reagent bottle position will be deactivated.

Note:
The reagent stirrer will not spin while the analyzer is in Standby Mode.

Activation / Execution

By pressing the Enter-key the selection will be activated or executed.

CA-104 S/M 2-31 November 2013

PIN Code

UTILITIES select:
< PIN Code >

By pressing the Enter-key this item will be opened.

enter new PIN Code

>11111< (00000=none)

Here you can change the secret number for the access to the Utilities menu.

Use the number keys.

Any number between 00001 and 59999 is allowed.

Turn off question

The question for the secret number before opening the utilities menu and test-parameter setup can be
deactivated by setting 00000.

Cancel this function

If you have used the ESC-key the secret number remains unchanged.

Note:
If the printer is set to „AUTO“ or „ON“ the setting of the secret number will be printed for reference.
Make sure that enough paper is in the printer.

Activation / Execution

By pressing the Enter-key the selection will be activated or executed.

CA-104 S/M 2-32 November 2013

cuvette test

UTILITIES select:
< cuvette-test >

By pressing the Enter-key this item will be opened.

CUVETTE TEST
cuv --- cuv ---

Here you can check the cuvette detection.

In the second line you can see whether a cuvette is in the measuring channel or if the channel is free.

cuv a cuvette was detected in the measuring channel

--- the channel is free

If problems occur with the cuvette detection during a measuring run or during this test menu remove
all cuvettes from the measuring channels and switch the instrument off and on again. Then recheck
this function.

Important:
Make sure that no cuvettes are in the measuring channels while the instrument is switched on.

Leave this function

By pressing the Enter-key or the ESC-key this item will be left.

CA-104 S/M 2-33 November 2013

Quit UTILITIES menu

There are two ways to leave the Utilities menu:

1. No settings were modified.

No further changes were made.

You can exit the UTILITIES menu when you are in the UTILITIES select

UTILITIES select:
e.g. < optic-test >

By pressing the appropriate key you will select

Mode back to the measuring menu

ENTER confirm the selected item

After having pressed the Mode key the following message will appear:

Checking parameters!
Please wait ...

Parameters are
unchanged

after that you will be back in the analytical measuring mode.

CA-104 S/M 2-34 November 2013

Quit UTILITIES menu contd.

2. In one of the functions of the Utilities menu you have changed the settings
and the following will be displayed

select: ESC= work

ENTER= more param.

Press either of the following keys to select

ESC back to the measuring menu

ENTER further function in the Utilities menu

If the ESC-key has been pressed the following will appear:

Checking parameters!
Please wait ...

Save new parameters?

Enter= yes, ESC= no

Processing -
Please wait ...

after that you will be back in the analytical measuring mode.

CA-104 S/M 2-35 November 2013