Test Bank for Interpersonal Communication

and You An Introduction 1st Edition McCornack

1457662531 9781457662539
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communication-and-you-an-introduction-1st-edition-mccornack-
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Use the following to answer questions 1-22:

Matching
Match the concept, term, or theory with its correct response or definition.
A. anger
B. blended emotions
C. catharsis
D. chronic hostility
E. deactivation
F. emotion
G. emotion management
H. emotion-sharing
I. emotional contagion
J. emotional intelligence
K. encounter avoidance
L. encounter structuring
M. feelings
N. grief
O. Jefferson strategy
P. moods
Q. neuroticism
R. primary emotions
S. reappraisal
T. supportive communication
U. suppression
V. venting

1. A form of communication in which we disclose our emotional experiences.

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 2. Short-term emotional reactions generating only limited arousal.

3. Low-intensity states, not triggered by particular events, that last longer than feelings.

4. The ability to interpret, manage, and communicate emotions effectively.

5. Attempts to influence which emotions you feel and how and when you experience them.

6. Allowing emotions to dominate your thoughts and explosively expressing emotions.

7. The tendency to shy away from people, places, or activities that provoke unwanted
emotions.

8. An intense sadness following a substantial loss.

9. Intentional avoidance of specific topics that provoke unwanted emotions.

10. Emotions that involve unique and consistent behavioral displays across cultures.

11. The process of systematically desensitizing oneself to emotional experiences.

12. An active process of changing how you think about the meaning of emotional situations
in order to alter their emotional impact.

13. An intense reaction to an event, involving interpretation, physiological arousal, and

communication.

14. The tendency to think negative thoughts about oneself.

15. A negative primary emotion that occurs when you are interrupted or blocked from
achieving your goal by the improper action of an external agent.

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 16. When emotion-sharing rapidly spreads an emotion from one person to another.

17. A near-constant state of arousal and negative thinking.

18. The purging of negative emotions by expressing them openly.

19. The sharing of messages that express emotional support or offer personal assistance.

20. A simultaneous experience of two or more primary emotions.

21. An approach to managing emotions in which one counts to 10 (or, in extreme cases, to
100) before acting or speaking.

22. An individual's attempt to inhibit thoughts, arousal, and outward behavioral displays of
unwanted emotion.

True/False
Please select whether the following statements are true (T) or false (F).

23. The two most common strategies for managing emotions after they occur are
suppression and repression.
A) True
B) False

24. High-extraversion people seem to experience positive emotions less often than low-
extraversion people.
A) True
B) False

25. The six primary emotions exist only in Western cultures.

A) True
B) False

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26. According to the textbook, women seem more likely to experience and express
emotions that support relationships, while simultaneously repressing those emotions that
assert their self-interests over others.
A) True
B) False

27. In traditional Chinese culture, shame and sad love are considered primary emotions.
A) True
B) False

28. Emotional contagion only occurs when negative emotions spread from one person to
another.
A) True
B) False

29. According to the textbook, emotions, feelings, and moods refer to the same human
experiences.
A) True
B) False

30. Emotions can be triggered by our perception of outside events.

A) True
B) False

31. Much of our online communication is asynchronous and provides us with a sense of
invisibility.
A) True
B) False

32. Irrespective of culture, women experience more feelings of anger and men experience
more feelings of guilt.
A) True
B) False

33. Although it is difficult to practice, reappraisal is the most effective strategy for
managing emotion.
A) True
B) False

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34. A blended emotion occurs when you experience a primary emotion followed,
separately, by a second primary emotion.
A) True
B) False

35. Research suggests that when it comes to the impact of gender on emotion, women seem
to experience emotion with greater intensity than men.
A) True
B) False

36. Through the process of deactivation, one is able to manage emotion by systematically
desensitizing oneself to emotional experience.
A) True
B) False

37. High-extraversion people report being better able to manage their emotional
communication than low-extraversion people.
A) True
B) False

38. Some of the six primary emotions are linked to distinct patterns of internal physiological
arousal.
A) True
B) False

39. People who demonstrate high agreeableness are better able to manage their emotions,
and they report being happier than those who demonstrate low agreeableness.
A) True
B) False

40. Reappraisal is effective because it is employed before a large emotional reaction occurs.
A) True
B) False

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 41. Without feedback, we experience difficulty in feeling empathy and gauging the
appropriateness of our emotional expression.
A) True
B) False

42. By engaging in encounter structuring, one is able to prevent emotion by avoiding

encounters with others.
A) True
B) False

43. Research shows that highly neurotic people tend to focus on negative events.
A) True
B) False

Multiple Choice
Please choose the correct response to the following statements.

44. Which of the following emotions results from the blocking of one's goals?
A) anger
B) surprise
C) sadness
D) fear
E) none of the options is correct

45. The primary emotion of fear is associated with what high-intensity counterpart?
A) rage
B) loathing
C) terror
D) grief
E) none of the options is correct

46. Jealousy is a blended emotion comprising

A) anger and grief.
B) fear and sadness.
C) sadness and fear.
D) anger, sadness, and fear.
E) none of the options is correct

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47. Which of the following is considered a mood?
A) boredom
B) contentment
C) grouchiness
D) serenity
E) all of the options are correct

48. Which of the following has a measurable influence on one's happiness?

A) social or economic class
B) age
C) gender
D) ethnicity
E) rigorous physical exercise

49. The Jefferson strategy is best used

A) before someone upsets you.
B) while someone is upsetting you.
C) after someone upsets you.
D) if you have been a president.
E) after other strategies have failed.

50. If Marco exhibits high extraversion, he is likely to

A) cope successfully with stress and his emotions.
B) have a hard time managing his emotions.
C) focus his attention on negative events.
D) be less skilled at communication.
E) none of the options is correct

51. Which of the following is NOT true regarding culture's influence on display rules?
A) Mexican cultures discourage the outward display or expression of emotion.
B) Chinese cultures discourage the outward display or expression of emotion.
C) Euro-American cultures encourage the outward display or expression of emotion.
D) Culture determines display rules.
E) none of the options is correct

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52. Which of the following is a common method for managing emotions after they have
been triggered?
A) suppression
B) reappraisal
C) encounter structuring
D) sublimation
E) none of the options is correct

53. We can manage our emotions

A) after they occur.
B) before they occur.
C) by reappraisal.
D) all of the options are correct
E) none of the options is correct

54. Pato did well on a paper, but when she found out her roommate Sarah had failed the
paper, Pato said she did not do well. What strategy is Pato using to communicate with
her roommate?
A) denial
B) suppression
C) venting
D) emotional management
E) reappraisal

55. The primary emotion of joy is associated with what high-intensity counterpart?
A) amazement
B) surprise
C) ecstasy
D) terror
E) none of the options is correct

56. Emotion-sharing
A) can help manage grief.
B) allows you to talk with others who have experienced similar loss and grief.
C) can occur in a face-to-face support group.
D) can take place online.
E) all of the options are correct

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57. People who demonstrate high emotional intelligence
A) are more likely to garner trust.
B) are perceived as having integrity.
C) are less likely to bully others.
D) find it easier to forgive their relational partners.
E) all of the options are correct

58. After Charlie goes through a painful breakup with Tom, he finds himself trying to avoid
Tom. Charlie no longer goes to the same bars, restaurants, or gyms they frequented
when they were together. What emotion management strategy is Charlie demonstrating?
A) suppression
B) encounter avoidance
C) reappraisal
D) venting
E) encounter structuring

59. A student arrives on the first day of her interpersonal communication class and observes
that the instructor makes wild gestures while lecturing. If the student chooses to focus
only on the content—while trying to ignore the nonverbal communication—what
strategy is she employing?
A) suppression
B) attention focus
C) reappraisal
D) venting
E) encounter structuring

60. If you have a phobia of riding elevators after being trapped in one, but choose to
confront and overcome your fear by entering a stationary elevator while the door
remains open, what emotion management strategy are you using?
A) deactivation
B) encounter avoidance
C) reappraisal
D) venting
E) encounter structuring

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61. Your girlfriend receives a flirty e-mail from her ex, then tells you it means nothing to
her. However, you feel upset. If you rethink why you feel threatened by the e-mail, what
emotion management strategy are you using?
A) suppression
B) encounter avoidance
C) reappraisal
D) venting
E) encounter structuring

62. Which of the following is TRUE regarding the use of reappraisal as an emotion
management strategy?
A) It is the most fruitful way to deal with difficult emotions.
B) It is used before an emotional outburst occurs.
C) It is a primary strategy used by those who are most effective at managing their
emotions.
D) It requires users to accept responsibility for the way they think and feel.
E) all of the options are correct

63. Passion
A) is a blended emotion.
B) is composed of surprise and joy.
C) includes positive feelings of excitement and amazement.
D) includes feelings of sexual attraction.
E) all of the options are correct

64. When Isabella first meets Edward in the book Twilight (as described in the textbook),
she experiences feelings of confusion, surprise, attraction, and even anger. Which of the
following emotions is Isabella most likely experiencing?
A) sadness
B) passion
C) terror
D) grief
E) none of the options is correct

65. What is the most commonly used emotion management strategy for managing unwanted
emotions?
A) suppression
B) repression
C) deactivation
D) reappraisal
E) none of the options is correct

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66. Which of the following is NOT considered a primary emotion?
A) anger
B) jealousy
C) sadness
D) surprise
E) fear

67. Which of the following is TRUE about suppression as an emotion management

strategy?
A) It is widely used and practiced.
B) It is only marginally effective.
C) Users of this strategy have lower levels of well-being.
D) Users rate their personal relationships as less positive.
E) all of the options are correct

68. Which of the following is NOT true about venting as an emotion management strategy?
A) It can include expressing positive emotion.
B) It is the inverse of suppression.
C) It is used to manage emotions after they occur.
D) It is only about expressing negative emotions.
E) all of the options are correct

69. Suppression is most commonly used to manage which emotions?

A) joy and fear
B) happiness and disgust
C) anger and sadness
D) surprise and jealousy
E) none of the options is correct

70. Which of the following strategies is NOT used to prevent undesired emotions before
they occur?
A) encounter avoidance
B) encounter structuring
C) attention focus
D) deactivation
E) suppression

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71. Emotion management includes attempts to
A) control which emotions you experience.
B) control when you experience an emotion.
C) control how you experience an emotion.
D) control how you express an emotion.
E) all of the options are correct

72. Emotional intelligence refers to

A) the ability to suppress emotion.
B) the ability to vent emotion.
C) the ability to mask an emotion.
D) the ability to accurately perceive and interpret emotions.
E) none of the options is correct

73. Which of the following does NOT influence how you manage emotion?
A) extraversion
B) neuroticism
C) agreeableness
D) sexual orientation
E) none of the options is correct

74. Women are more likely than men to report which emotion(s)?
A) guilt
B) shame
C) fear
D) sadness
E) all of the options are correct

75. In terms of the impact of gender upon emotion, which of the following is TRUE?
A) Women and men experience emotion with similar levels of intensity.
B) Women seem to experience higher levels of anger.
C) Men seem to experience higher levels of guilt.
D) Men seem to experience higher levels of sadness.
E) none of the options is correct

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76. Each Thanksgiving, Sarah and Darcie visit Darcie's family, but these events are painful
reminders of their political differences. Sarah is a Democrat, but Darcie and her family
are staunch Republicans. This year, Sarah chose not to discuss politics. What emotion
management strategy did she use?
A) suppression
B) encounter avoidance
C) reappraisal
D) venting
E) encounter structuring

77. Which of the following is NOT one of the five primary personality traits?
A) agreeableness
B) openness
C) introversion
D) extraversion
E) neuroticism

78. According to research, when you engage in catharsis,

A) your anger is vented.
B) your anger actually increases.
C) your anger decreases.
D) your anger stays the same.
E) your anger is not affected.

79. Intense sadness resulting from the loss of a loved one is called
A) grief
B) sadness
C) anger
D) ambivalence
E) depression

80. Which of the following three personality traits most affect emotions?
A) introversion, extroversion, openness
B) extraversion, agreeableness, neuroticism
C) agreeableness, conscientiousness, introversion
D) openness, agreeableness, extroversion
E) none of the options is correct

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 81. People who score high on emotional intelligence likely will
A) demonstrate understanding of their own emotions.
B) demonstrate empathy.
C) manage their own emotions.
D) use emotion to create relational communication.
E) all of the options are correct

82. If your best friend always avoids discussing the subject of your former romantic partner,
what strategy is he or she demonstrating?
A) encounter avoidance
B) encounter structuring
C) attention focus
D) deactivation
E) none of the options is correct

Short Answer
Briefly respond to the following questions in full sentences.

83. Define emotional intelligence, and explain why it is difficult to measure.

84. Identify the five key features of emotion.

85. Identify the three most important personality traits that influence the experience and
communication of emotion.

86. Identify the primary emotions.

87. What's the difference between feelings and moods?

88. Explain how online communication can foster inappropriate expression of emotion.

89. In what ways do men and women experience emotion differently?

90. How does the personality trait of extraversion impact emotion?

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 91. Identify and define the two strategies for managing emotions after they occur.

92. Identify four strategies for managing emotions before they occur.

93. Identify and define the three most challenging emotions we must manage in our
personal relationships.

94. Explain how the Jefferson strategy can be used to manage emotions after they occur.

95. What are a benefit and a cost of venting?

96. Explain why chronic hostility can be destructive.

97. Why is it so difficult to manage grief?

Essay
Please respond to the following questions in paragraph form.

98. Compare and contrast the advantages and disadvantages of online versus face-to-face
support groups.

99. How can those who suffer from neuroticism manage their negative thoughts?

100. How can we demonstrate supportive communication?

101. Describe the characteristics of a person exhibiting a high degree of emotional

intelligence.

102. What are some suggestions that can be used to enhance your supportive
communication?

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Answer Key
1. H. emotion-sharing
2. M. feelings
3. P. moods
4. J. emotional intelligence
5. G. emotion management
6. V. venting
7. K. encounter avoidance
8. N. grief
9. L. encounter structuring
10. R. primary emotions
11. E. deactivation
12. S. reappraisal
13. F. emotion
14. Q. neuroticism
15. A. anger
16. I. emotional contagion
17. D. chronic hostility
18. C. catharsis
19. T. supportive communication
20. B. blended emotions
21. O. Jefferson strategy
22. U. suppression
23. B
24. B
25. B
26. A
27. A
28. B
29. B
30. A
31. A
32. B
33. A
34. B
35. B
36. A
37. A
38. A
39. A
40. A
41. A
42. B
43. A
44. A

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45. C
46. D
47. E
48. E
49. C
50. A
51. A
52. A
53. D
54. B
55. C
56. E
57. E
58. B
59. B
60. A
61. C
62. E
63. E
64. B
65. A
66. B
67. E
68. D
69. C
70. E
71. E
72. D
73. D
74. E
75. A
76. E
77. C
78. B
79. A
80. B
81. E
82. B
83. Emotional intelligence is the ability to effectively interpret your own and others'
emotional messages. Existing measurements can only measure personality traits.
84. (1) Emotion is reactive, triggered by outside events; (2) it involves physiological
arousal; (3) we label our interpretations as emotion; (4) we manage our response based
upon norms; and (5) we communicate emotions verbally and nonverbally.
85. (1) Extraversion involves being outgoing and sociable; (2) agreeableness involves being
trusting and friendly; and (3) neuroticism involves thinking negative thoughts about
oneself.

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 86. Six primary emotions have been defined and are displayed consistently across cultures:
surprise, joy, disgust, anger, fear, and sadness.
87. Feelings are short-term reactions that generate only limited arousal, whereas moods
provoke limited arousal for a longer duration.
88. Due to the asynchronous nature and delayed response of online communication, we are
likely to express emotions inappropriately. Since we don't share physical interaction
with others online and lack feedback, we may feel safer and are less likely to express
empathy.
89. Women experience more sadness, fear, shame, and guilt, whereas men feel more anger
and other hostile emotions. However, both men and women experience emotions with
the same intensity.
90. High extraversion is associated with experiencing more positive emotions—such as
happiness and better management of emotional experience—than low extraversion.
91. Two strategies for managing emotions after they occur are suppression (inhibiting
manifest displays of emotion) and venting (openly expressing emotion).
92. Four strategies for managing emotions before they occur are encounter avoidance,
encounter structuring, attention focus, and deactivation.
93. These emotions are (1) passion (a blended emotion of surprise and joy), (2) anger (a
primary emotion resulting from the blocking of one's goal), and (3) grief (an intense
emotion resulting from loss).
94. If you begin to feel angry, you slowly count to 10 before reacting, thereby slowing
down your response and potentially preventing inappropriate behavior.
95. One benefit is catharsis, since openly venting emotions can rid us of anger. One cost is
that it may actually increase our anger.
96. While in a constant state of suppressed rage, which is the definition of chronic hostility,
we are stressed, negative, and narcissistic.
97. Grief is more painful than other emotions because of the significant loss involved,
because grief is enduring, and because grief is repeatedly triggered by sensations
associated with the person or thing that has been lost.
98. Online groups overcome barriers of distance and provide a degree of anonymity;
however, the online medium prevents the use of nonverbal communication and poses
the risk of flaming. Face-to-face communication allows physical contact, nonverbal
communication, and the immediacy of feedback.
99. People suffering from neuroticism might manage their negative thoughts by identifying
upsetting situations and irrational beliefs, considering negative outcomes they wishes to
change, challenging beliefs, and identifying realistic beliefs.
100. We can demonstrate supportive communication by expressing sympathy, giving and
offering support, and encouraging emotional expression from others. For example, we
can say, “I am sorry for your loss,” “You are always in my thoughts and in my prayers,”
and “I am always here for you.”
101. Characteristics of emotional intelligence might include understanding your own
emotions; demonstrating empathy and its components; managing your own emotions;
and using emotional states to create competent communication.

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102. Suggestions to enhance supportive communication might include making sure the
person is ready to talk; finding the right place and time; asking good questions;
legitimizing instead of minimizing; listening actively; offering advice cautiously; and
showing concern and giving praise.

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