(i) Letter of Inquiry ; and Replies" Note: (1) ‘Letters of inquiry are written to get information about the product, price, variety, terms and conditions of the company. (2) It should be written in a clear and specific manner. (3) Clearly ask for information about a catalogue, a price list, a quotation and samples etc. (4) Show your interest clearly. (5) Inquiry should be brief and to the point. (6) ‘Inquiries should be replied quickly and carefully. Now let us see a few examples of inquiry and replies. Write an inquiry letter about stationary articles. AKSHAR STATIONERY Bus - Stop Road, Visnagar. North Gujarat, To, the manager E 4th May, 2009. Navneet Stationery. Navneet House, Memnagar, _ Ahmedabad. Dear sir, Sub : An inquiry about stationary items. We are running a stationary shop in Visnagar for the last five years. We are quite popular as we are situated in the centre of the town. As it is time for schools and colleges to reopen, we shall be in necd of stationary items. We are interested in buying notebooks, textbooks for different standa: We also want tq buy other articles like pencils, pens, colours, drawing hooks, sales, erasers, sharpners etc.Communication Skills -L So, please send us Samples ofthe articles and also sos the latest price lst, your terms and cordtions of te trad find your terms and conditions suitale, we shall place a larbe ‘order with you. c ‘Thanks. Aerating Your ey Ye fly, T.M. Mehta (proprietor) Reply to the above. inquiry : NAVNEET STATIONERY Navneet House, Memnagar, Ahmedabad. 12th May, 2009. To, ‘The proprietor, ‘Akshar Stationery, Bus - Stop Road, Visnagar, North Gujarat. Dear Sir, Sub : Reply to your inquiry dated 4th May, 2009. We thank you very much for your letter of inquiry dated 4th May, 2009. We are happy to inform you about our products and terms of the trade. You know that we are famous for all the stationary material. We are sending our recent printed price list which includes all the articles. Our stationery is famous for its quality and reasonable prices. We shall provide you 10 % discount if you purchase in bulk. We shall supply you the material on cash on delivery basis by private transportation, We hope you will find our terms and condi and favour with a large order as early-as possible. Thank you. Yous faithfully, XYZ (2). Write an inquiry letter about hosiery goods. GAYATRI HOSIERY STORE 9, Nadi Bazar, Nr, Dena Bank, Himmatnager. 7th Jan, 2010. To, ‘The Arman Hosiery Production, “Arman House’, Mahalaxmi ‘Char Rasta, Ville Parle (East), Mumbai. Dear Sits, ‘Sub : Inquiry about hosiery items. ‘We are running a store of hosiery goods in Himmatnagar. Recently we have come to know about your goods from an advertisement in the newspaper. We want some information about your products, prices, variety and terms and conditions of business. P Please let us know on what terms can you supply us the following things : 80 dozen socks (20 doz each) sizes 5, 6,.7, 8. 80 dozen underwears (40 doz. each) sizes 12 and 16. @ (3) 100 dozen ladies handkerchiefs (in different prints) (4) 80 dozen Gent's hardkerchiefs (plain) Please send your latest catalogue as early as possible so that we can place our order with you. We hope yor ‘Thank you terms and cor I be suitable to usFasply to the above inaulY * ‘THE ARMAN HOSTER To, GAYATRI HOSIERY STORE, 9, Nadi Bazar, Himmat Nagar, Dear Sirs, gui Rs. Rs. Sales tax: 5 % extra. y PRODUCTION ‘Arman House, Malalaxmi Cha Rast ville Parle Eas Mumbai. ‘14th Jan, 2010. ub Reply to your ingiy regarding hosiery g0085 cy dated Th Jan, 2010. Here are Rs, $0 per doz. 70 per dor. 90 per dev. ready stock) Rs 212- per doz. Rs 250)- per doz. Packing and transportation charges will be paid by ws ‘We willbe pleased to get your order atthe earliest, We shall provide prompt stenion to ihe execution of your order. ‘Thank you. ‘We shall sené you the documents through your bankers on Yours faithfully, XYZ BCA. College, \V..K.M. College Campus, Dist: Meh: To, 12th Sept., 2010. Nirav Prakashan, Sarkhej Highway, Ahmedabed. Dear Sirs, Sub : Regarding Samples of your recent publications. ___ Weave heard about your publications and shall appreciate if you can send us few samples of your publications. We have got big library in ou college. Tete isa good strength of students too. subjects of B.C.A. for the Ist, 2nd and the send your latest catalogue so that we can place ‘our intial order with you. In ant ation of prompt reply and supply of samples. ‘Thanking you, Your XY. Reply to the above request for samples : NIRAV PRAKASHAN Sarkhaj Highway, Ahmedabad. 18th Sept, 2010. . College Campus,Communication (4) Dear Sir, Ta response to your letter of 12th September, Weare sending ‘your specimen copies of our publications regarding the subjects related to computer application. We hope you will appreciate our study material as it has been prepared by the experts of the subject. Here isthe list of specimens sent by u registered post. We are sending some extra books to0. (1) Basics of Computer Application @ Java @) Asv Dot Net @ Coe © ve © General knowledge Business commiunication @) General Essays ©). Lea Grammar Weare endlosing hee witha complete We avait your prompt order. Thank you. (0 your college by of ourpublications Yours faithfully, ; XY.Z. Inquiry about purchasing goods on credit. SHRINGAR CUTLERY STORE S.K. Complex, Near Public Garden, . Unjha, . th Feb, Tips & Toes Beauty Products, te S.G. Road, Tips & Toes Arcade, Baroda. Dear Sirs, Business Communication Sub + Inquiry about pyrchiase of Beauty products. ‘As you know wé have been purchasing beauty products from you for the last ten years. This time we want to, purchase the following beauty products in a large quantity. (Nail (5) Make up kits ©) Hair colours (1) Taleum Powder 2) Cold Cream (3) Lip Sticks We request you to grant credit ‘of 6 months. If you grant us credit, we shall place a large order of beauty products for this season, : ; Please let us know if you will supply us the beauty products on credit of six months. Awaiting your prompt reply. ‘Thanking you, Yours faithfully, XYZ Reply to the above (Positive). TIPS & TOES BEAUTY PRODUCTS S. G. Road, Tips & Toes Arcade, Baroda. 10th Feb., 2010. } om Shiingar cutlery store, S.K. Complex, | Near public garden, Dear sir, | | Unjha. We have received your letter inquiring ‘our beauty products on credit. We customer and so w offer you credit of six months on your purchase, purchase of are our old‘Communication Skills 1 ‘You'the goods needed by yoit as soon as possible. ‘Thank you Yours Faithfully, XYZ + Reply to the same inquiry (Negative). TIPS & TOES BEAUTY PRODUCTS S. G. Road, Tips & Toes Arcade, Baroda. To, 10th Feb., 2010. Shiingar Cutlery Store, S. K. Complex, Near Public Garden, Unjha. | Dear Sir, Sub : Reply to your inquiry. rep, tank you very much for jour ltr of inquiry dated Sth %eb, 2010. You have asked for credit of six months but we are extremely sorry to inform you that as per our business policy wwe do not supply products on credit. Yes, we may give you ‘another facility as you are our regular customer. We can allow you to pay in two pants. So, please send us your large order as soon as possible. We are awaiting your order. ‘Thank you. Yours Faithfully, F XYZ, (5) Inquiry about wrist watches and clocks. PAPPU WATCHES 11, Moti Bazar, Abu Road, Palanpur. 20th Dec., 2010, 7 Please send your lage order promply so that we ean Supply ‘Business Communication, ~ To, SAMAY CLOCKS, Jetpar Road, Moti, Dear Sirs, : We have recently opened a shop of watches and clocks. We came to know about your quality and variety from the advertisement as well as a local dealer. Our store is situated in the central area of our town. We expect good business and sale here. Please send us your recent catalogue. Please let us know about the-variety of models that are available with you. We would also’ like to. know about the terms of payment and transportation followed by you. Also let us know all your terms and conditions of business. If we find your terms and conditions convenient, we shall place a large order with you. ig Your prompt reply. ‘Yours Faithfully, “YZ. Reply to the above inquiry. SAMAY CLOCKS Jetpar Road, LT] Morbi. ii]. || PAPPU WATCHES, 30th Dec. 2010. {ions for starting a new ventuee. you. Perhaps you know that our clocks are famous for it and variety.Communication Skills -1 WW have picturized in the We have a lot of model printed catalogue enclosed with this etter. We supply the watches oer clocks by private transportation and pack them carefully so is concerned, ve damaged. As fara the payment is cancerned, that no rode que reason deliver If YOU CHOOSE to pay by cheque, you must send the cheque wit 8 days of the receipt of the goods. We are sure that you will be satisfied with our terms and conditions. ‘We are awaiting your big order. ‘Thank you. Exercise (1) Write an inguiry letter on behalf of Laxmi Grocery store £0 ing about various types of spices and their (2) Write a reply to the above inquiry. (G) Write an inquiry asking about catalogue and other details to ‘Vimal Saries on behalf of Reena Sari Centre. (4) Write a reply to the above inquiry. (5) Write an inquiry letter to ONIDA Air conditions about various types of air conditi (6) Write a reply to the above inquiry. Business Communication + | | | | jo | Quotation is only a simple offer from the supplier. It is not a legal bond. Of course, he does fot withdraw from it generally because it might affect his reputation in the market. That is why a quotation should include the following points : (a) Whether the supplier will be able to supply goods in one lot or not. (b) The price of the goods. (©) Discount or commission to be offered, if any. (d)_ Applicable sales tax, duty or any other tax. (©) Any special offer: (Mode of payment. (g) Date of delivery. (h) ‘Validity of the quotation. Let us see a few examples of the letters inviting quotations and sending quotations. 1a letter on behalf of Jemson & Co., tp Compton ric Co. writ Jemson & Co. 11, Jemson Tower, Dadar, Mumbai ‘8th March, 2009. To, ‘Compton El Sub : Call for quotation:Qe Communication Stills D) We invité you to send us your lowest quotations for the following : (1) 10 Doz, Blectric Bulbs, 100 W @) 5 Doz. Electric Bulbs, 60 W (3) © 5 Doz. Electric Bulbs, 40 W (4) 7 Doz. Elecitic Tubes - Large. (©) 10 Doz. Electric Tubes - Small. ‘Thanking you, Yours faithfully, X.Y. Z. Response to the above letter. (Sending quotation) Compton Electric Company, 108, Skylark Building, Sabarmati, Ahmedabad. 12th March, 2009. To, Jemson & Company, 11, Jemson Tower, Dadar, Mumbai. Dear Sirs, Sub : Quotation for electric products. We thank you very much for your inquiry dated 8th March. We are sending you our most reasonable quotation. We are happy to quote our prices for the electric products which are as under : (1) 5-Doz: Electric Bulbs, 100 W. - 300 Rs per doz. (2) 5 Doz. Electric Bulbs, 60 W. - 250 Rs per doz. (3) 5 Doz. Electric Bulbs, 40 W. - 225 Rs pet (4) 7 Doz. Electric Tubes large - 450 Rs per dov. (5) 10 Doz. Blectric Tubes small - 300 Rs per doz. (Giasiness Communication @) Sales Tax: 5% extra Payment : Within a month from the date of the We are sure that you will find our quotation competitive and will favour us with your earliest order. ‘Thank you. Yours faithfully, XYZ Inviting quotation for crockery to International Crockeries, Delhi from Juhi Glassware, Rajkot. Juhi Glassware, 15, Yash Complex, Kalawad Road, Rajkot. 9th June, 2009. To, International Crockeries, Darya Gunj, New Dethi. Dear Si Sub ; Call for quotation of Crockery. We invite you to send your most reasonable quotations for crockery. Please let us know your price of the following crockery items. (1) Cups with plates 12 doz. 2) Dinner plates 12 doz. @) Dinner sets 10 doz (4) Plates for snacks 10 doz. 10 doz. (9) Coffee mugs Please send us your quotations at the earliest. Thank you. Yours faithfully, XYZ,Communication Skills <—- 4 Sending Quotation (Response to the above inquiry). International Crockeries ; Darya Gunj, New Delhi; To, 16th June, 2009. Juhi Glassware, 15, Yash Complex, Kalawad-Road, Rajkot. Dear Sirs, Sub : Quotation for crockeries. ‘Thank you for enquiry about our crockeries. Here is our ‘quotation for the crockery items asked by you. (Cups with plates 12 doz. Rs. 400 per doz. 2) Dinner plates 12 doz. Rs. 450 per doz. @) Dinner sets 10 doz. Rs. 1800 per doz. (4) Plates for snacks 10 doz. Rs. 500 per doz. o Coffeé mugs 10 doz. Rs. 600 per doz. Be elon this quotation is valid for 30 days only. The delivery period will be one week. Hoping to gst your Thanking you, + Rejecting Supplier's Quotation, Juhi Glassware 15, Yash Complex, Kalawad Road, Rajkot. 28th June, 2009. Dear Sirs, We are thankful to you for your quot ‘2009, But we are sory to say that your quotation isa fas compared to other quotations sent by other suppliers. The products of the other company were reasonable. Now we would like to seek quotations from some other pliers and if they are not competitive, we shall contact you ‘and place our order with you. ‘Thank you very much, sup again Yours faithfully, XYZ Exercise () Write a letter on behalf of Shri Blectronies it Refrigerators, D.V.D. players C.D. players. Telev' Microwave etc. | (2) Write an answer to the above call for qu: (3) Write a letter on behalf of Gayatri Garment for readymade shirts to COTTONS shirts. (4) Write an answer to the above letter rejecting quotation 2 particular reason for that. Circular Letters This letter is written on its own. It is written without ‘The following are the objects with " inquiry from anybody. a circular letter is (1) 11s written in order to introduce a new manufacture product (2) To inform about fresh arrivals 3) Wis also written for im occasion of inauguration ceremony of an office, branch or a clients or businessmen on the showroom.(a) ‘This is the letter which is written in order to place order for goods. An order letter should be clearly written. It must contain the following points. (1) You must refer to catalogue / price list advertisement etc, 2) The date of ordering goods. (3) Refer to quantity, size, pattem, etc. of goods. (4) Mode of transportation —> rail / road / air / sea etc. (5) Mode of payment bank / cash ete. An order letter must not be incomplete as an incomplete letter might dela : ae = execution of order. The letter should be Place an order with Alfa publishers, Bareily for different kinds of books on b Nopabna n behalf of Prakash book store, Prakash Book Store To, Alfa Publishers, * Bara Bazar, 2nd April, 2009. Bareily, up. Dear Sir, ‘Sub : An order for books. have been running this bookstore for th ten years. So, please id forward the documents through courier service. 25 Copies @) Business Letters 50 Copies Rs. 80/- (@) Commercial Communication 50 Copies RS. @ 20 Copies Rs. 100/- 6) 25 Copies Rs. 40/- 20 Copies Rs. 5O/- (6) 100 Essays WA) Beauty Tips 10 Copies Rs. 40/- (8) Communication Skills 10 Copies. Rs. 90/- ‘Thank you, ‘Yours faithfully, XYZ Write an order letter after reading the advertisement of chairs and tables of malaysian wood. Woodland Furniture, 16, Woodland House, Vaghavadi Road, Bhavnagar. Ist Octo, 2009. To, Malaysian Futriitare, R. V. Road, Parel. Mumbai. Dear Sirs, ‘Sub : An order for chairs and tables. stisement in “The Times of India’ dated form you that we ry and reasonable We saw your adver the 30th September, 2009. We are glad \ are pleased and satisfied with quality, dur prices, We are pleased to place an order for the following items = 6 = Model OC - 101 = 6 - Model AC - 103 1s - 6 - Model Wt - 105 = 6 - Mode! D - 108Communication Skills 1) Oe ion nd forward ease send the goods by ond transportation and Forwa the documents to us for payment sri i ou fist wal ore with YOU WE 1 satisfied with the quality, durability and prices: W° shall place a large order with you in future ‘Thank you, Yours faithfully, XYZ (3) Place an order for tyres of. different kinds after receiving quotations. Vikas Auto Guarage, Nr. HDFC, Sector - 21, Gtndhinagar. Sih December 2009. MRE. Tyres, Ashram Road, ‘Ahmedabad. Dear Sirs, Sub: An order for tyres. ‘Thank you very much f for your quotation No. 0118 dated 3018 Novenber, 2008. We ae sified with your pies. tems tions of the ac polnepen trade, We are pleased to place the (1) Car Tyres 50 Rs. 2200/- each (2) Truck Tyres 50s, 5000/- each @) Jeep Tyres 100.” Rs. 3500/- each (4) Scooter Tyres 150 Rs. 400/- each (5) Byke Tyres 150 Rs, 500V- each lease send us the goods by goods train and as you have informed in you ur quotations, ransporta eee half of the transportation charges (4) ‘We are in an urgent goods as early as possible. ‘Thanking you, : Yours faithfully. XYZ Write an order letter for stationary items confirming 2 telephonic order. Vidya Stationary Modhera Circle, Mehsana. ‘2nd Jarinary, 2009. To, Navneet Stationary, Memnagat, ‘Ahmedabad. Dear Sirs, ‘Sub : Confirmation of a telephonic order. race to our telephonic conversation on the With referet “January, 2009. We confirm our order fr the following station items. (Q). Full Scape note books - 100 (2) Small note books ~ 100 (3) School bags = 50 (4). Scales (big) = 10 Packs (6) Crayon colours = 50 Packs (©) Shaspners = 20 Packs (7) Erasers = 10 Packs Please send the above goods at our above address within 15 days, We shall make payment at the time of delivery of the goods. "Thanking you, Yours faithfully. pee,Communication Skills - 1 (8) Place an order for foorwear in-a tabular form. Juta Footwear, 5, Surabhi Complex, Nr. Bus Depot, Patan, 8th October, 2009. To, Bata Pvt. Lid. ‘Navrangpura, Ahmedabad. Dear Sirs, Sub : An order for footwear. Please supply the following goods by Road Transport, Sr.No. Qty. Particular Price per - pair (1) 2Doz. Office shoes Rs 1200/- @ — 2Doz. Panty shoes Rs 1800/- @ 3 Dez. Ladies chappals Rs 700/- @) — 3Doz. Gents chappals Rs 800/- ©) 3Doz. Rainy shoes Rs 500/- Please send the documents through Maruti Courier service. ‘Thanking you, ‘Yours faithfully, X.Y. Z. (6) Place as order asking for the ‘supply on credit. Viral Cutlery Store, ‘Nr. Jimkhana, Visnagar. To, Sth July, 2009. Shringar Cutlery, Il, S. G. Road, Sarkhej. Almedabad. ‘Business Communication Dear Sirs, ‘Sub: An order for cutlery items. Thank you so much for your letter dated 20th June, 2009 along with your order form. We are happy to inform you that we ing cutlery items on credit of 30 days. Bangle box - 10 Lipsticks = 10 packs Nail polish = 10 packs Talcum powder - 50 tins Sun Screen lotion - 12 bottles Moisturizing cream - 12 bottles Makeup box - 12 boxes In anticipation of your early reply by fax. ‘Thank you. ‘Yours faithfully. XYZ Exercise (1) Place an order for 50 tins of edible oil (containing 20 litres) to ‘Tirupat oil Mi Place an order for the supply of cold drinks to Parle cold drinks. @ (3) Write a confirmation letter to the Cadilla Pharma Co. Lid. placing an order for various medicines. ‘You have recently opened a new showroom. Writ Cotton Shirts ordering for readymade shirts on cred (5) Write an order letter to HMT watches asking them to supply various kinds of watches and-clocks. @) order for firecrackers on Sale or Return Basis. (6) Place aCommunication. Skills 7 Adjustment For some or the other eason, sometimes a customer might have to cancel the order. Sometimes the customer is in urgent need of goods but the supplier fils to supply them in time and 80 a customer will have to cancel the order. The other reason can be that they may have the stock already and by mistake have placed the order. Let us see a few examples of this kind. (1) Cancel the order as you already have the stock with you. Send a fax. Mahajan Stationary, Behind ICICI, Palanpur, 15th July, 2009, Sub : Cancellation of our order. No. 301. Please treat our order No. 301 as cancelled We are very sorry to say that we have No. 301 to cancel our order our store - keeper ry for the stationary cipal ing officer placed the is such that we may not requir ext (0 months, eects tte > we assure a large order when present stock is finished, Business Communication + ‘Sorry for the inconvenience caused 40 you by us. ‘Thanking you and with assurance of our co-operation in future, Yours faithfully, KY.Z 2) Reply to the above letter of Cancellation. Real Stationary House, Ambawadi, Ahmedabad. ist July, 2009. To, Mahajan Stationary, Behind ICICI, Palanpur, Dear Sirs, We received your fax dated the 15th July, 2009. Your ordér No. 301 was received on the evening of 29th ‘of June, 2009. As it was marked “urgent packed on the same night. For this, packing dept. had to work overtime. We received your fax on 30th of June by which time the parc had already been sent. We hope you will understand that nothing is in our hands now. For your convenience, we can ask your bankers to deliver 1¢ documents to you so that you may make payment within one xccept this special offer and accept the ‘Thanking you and in tion of your reply. Yours faithfully, XYZ. (3) Write a letter complaining about non-receipt of goods. Vishal Readymade Garments Station Road, Vismagar. ‘th August, 2009.(4) Communication Skills - 1 Pisiness Communication = We assure you of our co-operation always. ‘Yours faithful ‘To, ‘Vimal Garments, Ratan Pol, Ahmedabad. Dear Sirs, Sub : Complaint about non-receipt of goods. Since 15th July, We have been awaiting the delivery of ‘goods: Our representative goes to the railway station every day bbut we haven't received the goods sti to-day there is no trace of our consignment. Please look. into the matter immediately and let us know the present status. Thank you. Yours faithfully, X.Y. Z. Reply to the above complaint. Vimal Garments Ratanpol, a Ahmedabad. Vishal Readymade Garments, ee cniaas Station Road, : Visnagar. Dear Sirs, eam that you have not received ‘Thank you very much fe 2009. We are extremely sorry 1e goods s We have made an enquiry wit the railways today and as per the informa pe tion, they had loaded the goods on the same day. ded over th we goods to them. How ster of your tow . However, you may ask the {tlon master of your tovento send af to the stato ae our side, XYZ omplaint regarding short receipt © (5) Write ac supply of goods. Deepak Stationary Besides Dena Bank, Idar. 9th Dec., 2009. To, ‘Navneet Stationary, ‘Memmnagar, Ahmedabad. Dear Si of two parcels of books sent by We received the delivery you in response to our order dated 25th Nov., 2009. the parcels, we found 10 copies of “General Knowledge’ missing. The parcels are intact and looking at them jt seems that these copies were not included. Please look into the matter and either send the Books 10 US ‘on credit or credit that amount to our account: ‘Thanking you, Yours faithfully, x ¥.Z. (6) Write a reply to the above Complaint of short receipt of goods. Navneet Stationary ‘Memnagar, Ahmedabad. 12th Dec., 2009. To, Deepak Stationary, ides Deha Bas Idar.Tommunication Skils= 1 Dear Sis, We eid your eter dated 12h Des» 200 We at ‘vey sony to know that you have recived incomplete order there are'10 copies less in your consignment. Genel all our goods are checked before packing and so there are less chances of shortage in consignment, But after ‘geting your leter we looked into the matter. On checking the ‘we found thatthe copies of “General Knowledge’ were by mistake packed in the parcels of M/s. Prakesh Books Co. of your town, We have received a call from them about this. We regret our fault and ask for your pardon, We are sending those ten copies by vemos pies by registered post to you ‘We assure you that such mistake We hope to get your co-operation in future too. Thanking you, ‘Yours faithfully, / XYZ (7) Write a complaint regarding damaged goods. Virat Glassware, 6, Surabhi Complex, Moti Jith May, 2009, ssware Yesterday. We We regre at xm you broken and other 2 doz, ae ‘Business Communication saree ‘Extemal packing was fine and thets-whyeit seems that ti8> (hatichappened-as a result of rough handling during the ‘transportation. We have kept these damaged glasses aside and will send them to you so that you can claim the loss from the carriers. “Meanwhile we would request you to send oir creit in favour of us in our account. ‘Thank you. ‘Yours faithfully, XYZ Reply to the above complaint regarding damaged goods. Yera Glassware Yera House, Dadar, Mumbai. 17th May, 2009. To, Virat Glassware, 6, Surabhi Complex, Morbi Dear Sirs, “Thank you very much for your liter dated 12" May, 2008. ‘At the same time we are sory to know that you have received ‘damaged goods. We are enclosing our credit note with this. we take great care while packing but we have ‘been informed about a few cases of damaged supply. This has created inéonvenience to our customers and we too suffered a considerable foss as a Now we have decided to consult the best packing company of our city and we hope t0 mak matter.Qasr Communication Slalls-1) (8). Write a complaint regarding receipt of different goods. ‘Vishva Kids’ Garments, Nr. Railway Station, Mehsana, 10th Sept., 2009. To, Alex Garment House, Opp. - Post office, Navrangpura, Ahmedabad. Dear Sirs, Today we received the delivery of goods ordered by us. Our order No. was 131 dated the 30th August. But we are Surprised to find absolutely different goods. We had ordered for ‘Kids’ garments but our parcels contained ladies garments Please look into the matter adjustment from your side. ‘Thanking you, and let us have prompt Yours faithfully, XYZ (20) Send a Suitable reply to the above complaint concerning supply of different goods. Alex Garment House, Opp. - Post office, ‘Navrangpura, Abmedabad a Sept, 2009. Vishva Kids’ Garments, Nr, Railway Station, Mehsana, Dear Sirs, ‘Thank you very We are sorry (Gasiness Communication ly the parcel tha Garments of your town. They they have received your parcel, ‘When we checked the records we found that due to mistake ‘of transportation company the parcels got exchanged. We have informed Rajni Garments to exchange the parcels with you, We hope you will co-operate. Thank you. =a ED jou received was for Rajni 0 informed us yesterday that Yours faithfully, X.Y.Z Note: A letter of complaint is written in order to get, products, better services and adjustment. One should be and courteous while writing such letters. should be clear in your point. A friendly letter always gets good response. Exercise Write a letter of cancellation to M/S Anand Publishers who have failed to supply 100 copies of English to English dictionaries. iter to Mitex Pvt, Ltd. Who have supplied different from the samples received 2 suitable adjustment letter. job work to Milex Computers who threat of legal action. Write a mi leter to Philips Electrics which often ||| 7% delays the delivery of goods. || | © Cancel the order for fire erackers as you have received the parcels | day of Diwali instead of the day fixed for delivery before