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Compass Upgrade Installation Issues

The document discusses issues that may occur during new installations or upgrades of Compass software. Common causes are antivirus/firewall software and User Access Control. The document provides troubleshooting steps such as turning off security software, running the setup as an administrator, uninstalling previous versions before upgrading, clearing browser caches after upgrading, and checking that the SQL Server service is running.

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Ainsworth
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Download as PDF, TXT or read online on Scribd
284 views

Compass Upgrade Installation Issues

The document discusses issues that may occur during new installations or upgrades of Compass software. Common causes are antivirus/firewall software and User Access Control. The document provides troubleshooting steps such as turning off security software, running the setup as an administrator, uninstalling previous versions before upgrading, clearing browser caches after upgrading, and checking that the SQL Server service is running.

Uploaded by

Ainsworth
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Compass Installation Issues

New Installation Issues


99% of the time if there is an issue with the installation process either User Access
Control (UAC) or Antivirus/Firewall software is the cause.

Turn off or uninstall any Antivirus and/or Firewall software, then find the appropriate
setup.exe and right click (to trigger the context menu) and select “Run as administrator”.

Upgrading Issues
 Before upgrade to Compass 1.2 or later:
 Uninstall the previous version of Compass
 Delete all files and folders in the c:\Alerton\Compass\1.0\System\ folder except the
\Licenses folder.
 It is not necessary to delete the Drivers folder or stop the Bacnet Ethernet Service.
 Uninstall the previous version of VisualLogic
 If upgrading from Compass 1.0 or Compass 1.1, delete the [NBT_BACNET_CONFIG]
section from the profile.ini file
 Cannot Import from Envision for BACtalk 3.0
 Use the Backup/Restore workflow.
 If this is a Beta installation, upgrade to the release version of Compass.

 Public Web Server fails to start


 Conflicting HttpPort? (bactalk.ini)
 Antivirus software
 Firewall software
 Browser displays “waiting”
 After updating to Compass 1.2 or later clear your browser cache. This needs to be
done for each client accessing Compass using a Web browser.
 Reset the ‘Niagara BACnet Settings’ by removing the [NBT_BACNET_CONFIG] section
in the profile.ini and resetting the Niagara BACnet Settings in Compass (Tools >
General System Setup > Network).
 Compass 1.5 SQLEXPRESS issues
 Backup failure > delete the existing .bak file and try again.
(Compass/1.0/REP/JOB/database/REP__JOB.bak)
 Unable to login to REP__JOB database
 The database file may not be associated with the SQL server instance
 Delete database files located at C:\Program Files\Microsoft SQL
Server\MSSQL12.SQLEXPRESS\MSSQL\DATA
 Verify the SQLEXPRESS service is running
 Open the Windows Services control panel and look for the “SQL Server
(SQLEXPRESS) service and verify it is running.
 Note: Some systems may not allow SQLEXPRESS to be installed by our installer.
 Use our DataCollect tool to gather information about your installation.

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