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Making A Booking FAQs

This FAQ document provides answers to common questions about booking appointments using a scheduling system. It explains how to add appointments to calendars, cancel or reschedule appointments, what to do if no times are available, and system requirements for using the scheduling software.

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Samantha Donda
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© © All Rights Reserved
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20 views2 pages

Making A Booking FAQs

This FAQ document provides answers to common questions about booking appointments using a scheduling system. It explains how to add appointments to calendars, cancel or reschedule appointments, what to do if no times are available, and system requirements for using the scheduling software.

Uploaded by

Samantha Donda
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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MAKING A BOOKING FAQ

This FAQ was written to assist with technical issues related to scheduling an appointment. For further
inquiries, please contact the person with whom you would like to meet.

I've booked an appointment. How do I add the appointment to my calendar?


First, check your calendar. Chances are your calendar event is already there, added automatically
with all the information you need. In case the calendar event was not added automatically, you
can add it by clicking the calendar invite icons in the scheduling confirmation page or the
scheduling confirmation email that you received.

Your booking is confirmed


An email confirmation was sent to [email protected]

Add the event to your calendar:

Add to Outlook Calendar

Add to Google Calendar

Add to Apple Calendar

Mobile and other calendars

How do I cancel or reschedule my appointment?


If you need to cancel or reschedule your appointment, you should click the Cancel/Reschedule
link in the scheduling confirmation email or calendar event:

Booking details
Event type
30-minute meeting

Time
Thu, Aug 24, 2017, 04:00pm - 05:00pm
United states; Eastern time (GMT-4:00) [DST]
Cancel/Reschedule

Once you click the link, you will be directed to the Cancel/Reschedule page.
I see a message that no times are currently available.
This message is shown either because the person you would like to meet with has no availability or
because they have disabled their page. For more information, please contact the person you would
like to meet with directly.

No times are currently available.


Please contact the person you would like to schedule with.

I booked an appointment but no one called me


Please contact the person you were scheduled to meet with. The system cannot help you with this.

What are the system requirements for using this scheduling system?
This scheduling system uses advanced HTML and JavaScript technologies. Therefore, it
performs best on modern browsers that support the latest internet standards:

On desktop:
• Google Chrome: Latest versions
• Mozilla Firefox: Latest versions
• Microsoft Edge: Latest versions
• Microsoft Internet Explorer: version 11 and above
• Apple Safari on a Mac*: version 5 and above
*We recommend not to use Safari on Windows. Apple has stopped its development and it may contain bugs.

On mobile devices:

• Both iOS and Android devices are fully supported

Accessibility
All accessibility/compatibility-related controls are governed by the user’s own assistive technology,
internet browser, and/or computer controls and preferences. The ScheduleOnce customer front
application does not make use of any additional programmatic accessibility features or controls.

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