Qu Service Guide

DISTRIBUTOR USE ONLY!

 Warranty
The Allen & Heath warranty policy is as follows:

If the unit fails within 30 days of receipt by the distributor, then A&H will offer
parts for repair. If the unit is DOA, then A&H will offer a replacement unit.

If the unit fails within 12 months of purchase by the end user, then A&H will offer parts free of
charge for repair by the distributor.

Component level repairs are not advised and are not supported on units within warranty.

For warranty enquiries, please contact [email protected] with the serial number, date of
purchase and required part number.

For part orders for spares stock and out of warranty repairs please contact our spares administrator
[email protected]
Qu Disassembly
 Bottom Panel
Remove the bottom panel to access the inside of the unit.
 Disassembly
If removing the Fader PCB, remove all fader caps and position the faders
away from the edge to avoid catching.
 Disassembly
Remove the front fader fixings when removing the fader PCB.
 Disassembly
If removing the Surface PCB or replacing the screen, remove the rotary pots and nuts.
 12v Fader Motor Supply
There is a separate 12 volt supply to the fader PCB to power the fader motors.
 Changing the Screen
When changing the screen, disconnect the screen’s connection to the CPU
before removing PCB’s.

2
1 1
 Changing the Screen
Lift the CPU PCB upwards to remove, as connectors are placed between the
CPU and Audio PCB.
 Changing the Screen
Once the CPU is removed, remove the Surface PCB.

Pillars labelled Pillar Plus Nyloc do not need to be removed.

Pillars labelled Pillar Only must be removed.
 Changing the Screen
Unclip the screen from the Surface PCB and separate the screen and bezel.

Please note: The adhesive pad protectors on the back of the screen should
not be removed. The screen should not be stuck to the Surface PCB.
 Channel LED’s
On Qu-24 and Qu-32 models, LED lights are mounted on the Fader PCB and
a rubber mat is placed between the Fader PCB and metalwork.
 Channel LED’s
When replacing the Fader PCB, make sure the rubber mat is sat correctly to avoid pinching.
Qu Diagnostics
 Routing Overview – Qu16
Power

+7.5V
PSU Fader
AG8700 AG8925

+7.5V
+15V

+7.5V
-15V

Audio +3V3 CPU Surface

AG8891 AG8838 AG8904

Connector Headphone Screen Mix Sel

AG8890 AG8892 AG8904
 Routing Overview – Qu16
Control Audio Ethernet USB

USB B
Fader /Network DSnake
AG8925 AG9146
AG8977

Audio CPU Surface

AG8891 AG8838 AG8904

Connector Headphone Screen Mix Sel

AG8890 AG8892 AG8904
 Routing Overview – Qu32
Power
+12V

+12V +12V
Mains Inlet PSU DC-DC Fader Fader Ext
AG9294 AM9504 AG9474 AG9471 AG9472

+12V
+7.5V
+15V +12V
-15V

+3V3
Audio Ext Audio CPU Surface
AG9466 AG9465 AG9534 AG9459

Connector Connector Ext Headphone Screen Surface Ext Mix Sel

AG9483 AG9484 AG8892 AG9460 AG9461
 Routing Overview – Qu32
Control Audio Ethernet USB

Power
Good
Mains Inlet DC-DC Fader Fader Ext Network
AG9294 AG9474 AG9471 AG9472 AG9334

Audio Ext Audio CPU Surface

AG9466 AG9465 AG9534 AG9459

Connector Ext Connector Headphone Screen Surface Ext Mix

AG9483 AG9484 AG8892 AG9460 AG9461
 Diagnostics

A number of LEDs are placed on both the inside and outside

of the console to help monitor activity and power.

The blue LED on the rear of the unit should be on solid. If this
is off, there will be an issue relating to power.

The yellow LNK LEDs by the Network and dSnake ports should
flash when a connection is made.
 CPU Diagnostics
1 – Test points for +3v3 rail, +8v rail and
PWM for TFT screen.
4 2 – Host Alive, Yellow LED with heartbeat
1 pattern
5
3 – USB Processor Alive, Yellow LED with
2 heartbeat pattern
3
4 – FPGA Programmed, Yellow LED with
6 heartbeat pattern
7
5 – DSP Programmed (U26 & U27), Yellow
LED on solid

6 – DSP Programmed (U28 & U29), Yellow

LED on solid

7 – DSP FX Programmed (U34), Yellow LED

8 on solid

8 – +3v3 Power Good, Green LED on solid

 Firmware

Firmware is available from the Allen & Heath website under

the Software tab and is installed via a USB drive on the desk.

Go to Setup > Utility > Firmware to install new firmware and

view the current firmware version.

You will need to format the USB drive under the

Status/Format tab before placing the firmware on the drive
using a computer.
 Hard Reset

Press and hold the above keys whilst powering on the unit
 Forced Reinstall of Firmware

Please note: A hard rest Please note: If the .QUU

should be performed firmware file is loaded into
after a forced reinstall of a folder on the USB, the Qu
firmware. will not see it. The file must
be in the root of the drive.

Insert a formatted USB Drive into the USB A port with the latest firmware
loaded into the root of the drive with the unit powered off.

Press and hold the above keys whilst powering on the unit.