Brother Advanced Document Scanner

SERVICE MANUAL

MODEL:
ADS-2500W/2600W/2500WE/2600WE

Read this manual thoroughly before maintenance work.

Keep this manual in a convenient place for quick and easy reference at all times.

Jul., 2012
SM-PT052
(8)

Confidential
© Copyright Brother 2012
All rights reserved.
No part of this publication may be reproduced in any form or by any means without permission in writing
from the publisher.
All other product and company names mentioned in this manual are trademarks or registered
trademarks of their respective holders.
Specifications are subject to change without notice.
Confidential
TRADEMARKS
BROTHER is either a trademark or a registered trademark of Brother Industries, Ltd.
Microsoft, Windows, Windows Vista, Windows Server, Outlook and Internet Explorer are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Apple, Macintosh, Mac OS and Safari are trademarks of Apple Inc., registered in the United States and
other countries.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of Nuance
Communications, Inc. or its affiliates in the United States and/or other countries.
PowerPC is a registered trademark of IBM in the United States and/or other countries.
AOSS is a trademark of Buffalo Inc.
WPA, WPA2, Wi-Fi Protected Access and Wi-Fi Protected Setup are marks of the Wi-Fi Alliance.
Wi-Fi and Wi-Fi Alliance are registered marks of the Wi-Fi Alliance.
AMD is a trademark of Advanced Micro Devices, Inc.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
Android is a trademark of Google Inc.
ISIS, Captiva and QuickScan are either registered trademarks or trademarks of EMC Corporation in the
United States and/or other countries.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Adobe, Reader and Photoshop are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement
specific to its proprietary programs.
Any trade names and product names of companies appearing on Brother products, related
documents and any other materials are all trademarks or registered trademarks of those
respective companies.
Copyright and License
© 2014 Brother Industries, Ltd. All rights reserved.
This product includes software developed by the following vendors:
© 1983-1998 PACIFIC SOFTWORKS, INC.
© 2008 Devicescape Software, Inc.
This product includes the “KASAGO TCP/IP” software developed by ZUKEN ELMIC,Inc.

Confidential
 CONTENTS

REGULATION ............................................................................................................ v

SAFETY INFORMATION........................................................................................... ix

CHAPTER 1 SPECIFICATIONS
1. SPECIFICATIONS LIST ............................................................................................................... 1-1
1.1 General ................................................................................................................................ 1-1
1.2 Network Connectivity ........................................................................................................... 1-3
1.3 Service Information.............................................................................................................. 1-3
1.4 Consumable Parts ............................................................................................................... 1-3
1.5 Paper ................................................................................................................................... 1-4
1.5.1 Paper handling ........................................................................................................ 1-4
1.5.2 Media specifications ................................................................................................ 1-4
1.6 Scanner ............................................................................................................................... 1-4

CHAPTER 2 TROUBLESHOOTING
1. INTRODUCTION .......................................................................................................................... 2-1
1.1 Precautions.......................................................................................................................... 2-1
1.2 Checks before Commencing Troubleshooting..................................................................... 2-2

2. OVERVIEW .................................................................................................................................. 2-3

2.1 Cross-section Drawing......................................................................................................... 2-3
2.2 Paper Feeding ..................................................................................................................... 2-4
2.3 Operation of Each Part ........................................................................................................ 2-5
2.4 Block Diagram ..................................................................................................................... 2-6
2.5 Main Components................................................................................................................ 2-7

3. ERROR INDICATIONS................................................................................................................. 2-8

3.1 Error Codes ......................................................................................................................... 2-8
3.2 Error Messages ................................................................................................................. 2-12

4. TROUBLESHOOTING ............................................................................................................... 2-14

4.1 Error Cause and Remedy .................................................................................................. 2-14
4.2 Troubleshooting for Image Defects.................................................................................... 2-26
4.2.1 Defect examples.................................................................................................... 2-26
4.2.2 Troubleshooting according to image defect .......................................................... 2-26
4.3 Troubleshooting for Document Paper Feeding Problems.................................................. 2-30
4.3.1 Multiple documents are fed ................................................................................... 2-30
4.3.2 Document becomes wrinkled ................................................................................ 2-30
4.3.3 Document becomes jammed................................................................................. 2-31
4.3.4 Document is not picked up and fed ....................................................................... 2-32

i Confidential
 4.4 Troubleshooting for Software Problems ............................................................................ 2-33
4.4.1 Does not respond to operation from a computer ................................................... 2-33
4.4.2 Cannot read data .................................................................................................. 2-33
4.5 Troubleshooting for Control Panel Problems..................................................................... 2-34
4.5.1 Nothing is displayed on the LCD ........................................................................... 2-34
4.5.2 Control panel is inoperable.................................................................................... 2-34
4.5.3 Touch panel is inoperable ..................................................................................... 2-35
4.6 Troubleshooting for Network Problems ............................................................................. 2-35
4.6.1 Cannot scan via network connection..................................................................... 2-35
4.7 Troubleshooting for Other Problems.................................................................................. 2-36
4.7.1 Machine does not turn ON .................................................................................... 2-36
4.7.2 Unusual noise is coming from the machine........................................................... 2-36
4.7.3 Cannot save data in USB flash memory ............................................................... 2-36
4.7.4 Cannot reset counters for periodic replacement parts .......................................... 2-36
4.7.5 Can not register ..................................................................................................... 2-37
4.7.6 Machine does not operate ..................................................................................... 2-37

CHAPTER 3 DISASSEMBLY/REASSEMBLY
1. SAFETY PRECAUTIONS............................................................................................................. 3-1

2. PACKING ..................................................................................................................................... 3-2

3. SCREW CATALOGUE................................................................................................................. 3-3

4. SCREW TORQUE LIST ............................................................................................................... 3-4

5. LUBRICATION ............................................................................................................................. 3-5

6. OVERVIEW OF GEARS............................................................................................................... 3-6

7. HARNESS ROUTING................................................................................................................... 3-7

8. DISASSEMBLY FLOW CHART................................................................................................. 3-10

9. DISASSEMBLY PROCEDURE .................................................................................................. 3-11

9.1 Preparation ........................................................................................................................ 3-11
9.2 Separation pad ASSY........................................................................................................ 3-12
9.3 Pick-up roller ASSY ........................................................................................................... 3-14
9.4 Output tray ......................................................................................................................... 3-15
9.5 Side cover L....................................................................................................................... 3-16
9.6 Side cover R ...................................................................................................................... 3-16
9.7 Main PCB ASSY ................................................................................................................ 3-17
9.8 USB host PCB ASSY......................................................................................................... 3-19
9.9 Wireless LAN PCB ASSY .................................................................................................. 3-20
9.10 Front cover L/R .................................................................................................................. 3-21
9.11 Panel ASSY ....................................................................................................................... 3-22
9.12 Panel PCB ASSY / Key PCB ASSY /
Rubber key / Top cover sensor / Top cover actuator......................................................... 3-25

ii Confidential
 9.13 Document detection sensor PCB / Document detection actuator /
Document scanning position sensor PCB /
Document scanning position actuator /
Double feeding sensor (Sent) / Separation pad ASSY ...................................................... 3-27
9.14 Second side CIS unit ......................................................................................................... 3-32
9.15 Top cover / Document guide LS / Document guide RS ..................................................... 3-33
9.16 Back cover S...................................................................................................................... 3-34
9.17 Back cover ......................................................................................................................... 3-35
9.18 Power supply PCB ASSY .................................................................................................. 3-36
9.19 Main motor......................................................................................................................... 3-39
9.20 Front cover sensor............................................................................................................. 3-40
9.21 Double feeding sensor PCB ASSY (Receive) ................................................................... 3-41
9.22 First side CIS unit .............................................................................................................. 3-42
9.23 One way clutch .................................................................................................................. 3-43

CHAPTER 4 ADJUSTING AND UPDATING SETTINGS

AS REQUIRED AFTER PARTS REPLACEMENT
1. IF YOU REPLACE THE MAIN PCB ASSY .................................................................................. 4-1
1.1 Installing Firmware............................................................................................................... 4-2
1.1.1 Checking firmware version ...................................................................................... 4-2
1.1.2 Installing firmware ................................................................................................... 4-3
1.2 Setting by Country ............................................................................................................... 4-3
1.3 Initializing the EEPROM of the Main PCB ASSY................................................................. 4-3
1.4 Setting Serial Number.......................................................................................................... 4-4
1.5 Acquiring White Level Data ................................................................................................. 4-5
1.6 Setting Double Feeding Sensor Threshold.......................................................................... 4-6
1.7 Checking Operation after Repair ......................................................................................... 4-7

2. IF YOU REPLACE THE CIS UNIT ............................................................................................... 4-9

2.1 Checking Firmware Version................................................................................................. 4-9
2.2 Acquiring White Level Data (function code: 55)................................................................. 4-10
2.3 Checking Operation after Repair ....................................................................................... 4-11

3. IF YOU REPLACE THE DOUBLE FEEDING SENSOR ............................................................ 4-13

3.1 Setting Double Feeding Sensor Threshold........................................................................ 4-13
3.2 Checking Double Feeding Sensor Operation .................................................................... 4-14

4. IF YOU REPLACE THE PANEL ASSY...................................................................................... 4-15

4.1 Adjusting Touch Panel....................................................................................................... 4-15
4.2 Checking LCD Operation................................................................................................... 4-15
4.3 Checking Control Panel Operation .................................................................................... 4-15

5. IF YOU REPLACE THE PICK-UP ROLLER / SEPARATION PAD........................................... 4-16

5.1 Resetting Pick-up Roller / Separation Pad Counters......................................................... 4-16

iii Confidential
CHAPTER 5 SERVICE FUNCTIONS
1. MAINTENANCE MODE................................................................................................................ 5-1
1.1 How to Enter Maintenance Mode ........................................................................................ 5-1
1.1.1 Method of entering end-user accessible maintenance mode .................................. 5-1
1.1.2 Method of entering maintenance mode for service personnel ................................ 5-2
1.2 List of Maintenance Mode Functions ................................................................................... 5-3
1.3 Details of Maintenance Mode Functions.............................................................................. 5-4
1.3.1 Initialize EEPROM parameters (function code: 01, 91) ........................................... 5-4
1.3.2 ADF performance test (function code: 08) .............................................................. 5-5
1.3.3 Set worker switches (WSW) (function code: 10) ..................................................... 5-6
1.3.4 Check LCD operation (function code: 12) ............................................................... 5-7
1.3.5 Check control panel button operation (function code: 13) ....................................... 5-8
1.3.6 Save NetConfig data (function code: 18) ................................................................ 5-8
1.3.7 Display software version (function code: 25)........................................................... 5-9
1.3.8 Check sensor operation (function code: 32).......................................................... 5-10
1.3.9 Change USB No. return value / Adjust left-end print start position
on second side when duplex printing (function code: 45) ..................................... 5-11
1.3.10 Fine-tune scanning position (function code: 54).................................................... 5-12
1.3.11 Acquire white level data and set CIS scan area (function code: 55) ..................... 5-13
1.3.12 Adjust touch panel (function code: 61) .................................................................. 5-15
1.3.13 Setting by country (function code: 74) ................................................................... 5-16
1.3.14 Display machine log information (function code: 80)............................................. 5-17
1.3.15 Display machine error code (function code: 82) .................................................... 5-18

CHAPTER 6 WIRING DIAGRAM

1. WIRING DIAGRAM ...................................................................................................................... 6-1

CHAPTER 7 PERIODICAL MAINTENANCE

1. PERIODICAL MAINTENANCE PARTS ....................................................................................... 7-1

APPENDIX 1 SERIAL NUMBERING SYSTEM

APPENDIX 2 DELETING USER SETTING INFORMATION

APPENDIX 3 INSTALLING MAINTENANCE DRIVER

iv Confidential
 REGULATION

 Declaration of Conformity (Europe only)

We, Brother Industries, Ltd.
15-1 Naeshiro-cho, Mizuho-ku, Nagoya 467-8561 Japan
declare that this product is in conformity with the essential requirements of all relevant
directives and regulations applied within the European Community.
The Declaration of Conformity (DoC) can be downloaded from Brother Solutions Center. Visit
http://support.brother.com/ and:
• select “Europe”
• select your country
• select your model
• select “Manuals”
Your Declaration will be downloaded as a PDF file.

 CE marking for devices with Wireless LAN (ADS-2600W/2600WE only)

AT BE CY CZ DK EE
FI FR DE HU IE IT
LV LT LU MT NL PL
PT SK SI ES SE GB
NO CH BG RO GR LI
IS TR

This scanner has a wireless interface.

WARNING

• Use only the power cord supplied with this machine.

• This product must be installed near an electrical socket that is easily accessible. In
case of emergencies, you must unplug the power cord from the electrical socket to
shut off power completely.

v Confidential
 Wiring Information (U.K. only)
If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the
same rating as the original fuse.
Always replace the fuse cover. Never use a plug that does not have a cover. If in any doubt,
call a qualified electrician.

Warning -This product must be earthed.

The wires in the mains lead are coloured in line with the following code:
• Green and Yellow: Earth
• Blue: Neutral
• Brown: Live

 LAN Connection

CAUTION

DO NOT connect this machine to a LAN connection that is subject to over-voltages.

 Radio Interference
This product complies with EN55022 (CISPR Publication 22)/Class B. When connecting the
machine to a computer, ensure that you use a USB cable which does not exceed 2 m in length.

 Recycling Information in accordance with the WEEE and Battery Directives

Product mark Battery mark

European Union only
The product/battery is marked with one of the above recycling symbols. It indicates that at
the end of the life of the product/battery, you should dispose of it separately at an appropriate
collection point and not place it in the normal domestic waste stream.

 International ENERGY STAR® Qualification Statement

The purpose of the International ENERGY STAR® Program is to promote the development
and popularization of energy-efficient office equipment.
As an ENERGY STAR® Partner, Brother Industries, Ltd. has determined that this product
meets the ENERGY STAR® specifications for energy efficiency.

vi Confidential
 Federal Communications Commission (FCC) Declaration of Conformity
(USA only)

Responsible Party: Brother International Corporation

200 Crossing Boulevard
Bridgewater, NJ 08807 USA
Tel: (908) 704-1700

declares, that the product

Product name: ADS-2500W/2500WE
complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
• This transmitter must not be co-located or operated in conjunction with any other antenna
or transmitter.

Important

• Changes or modifications not expressly approved by Brother Industries, Ltd. could

void the user’s authority to operate the equipment.
• A specific shielded interface cable should be used to ensure compliance with the
limits for a Class B digital device.

vii Confidential
 Wireless connection (Mexico only) (ADS-2500WE only)
The operation of this equipment is subject to the following two conditions:
(1) it is possible that this equipment or device may not cause harmful interference, and (2)
this equipment or device must accept any interference, including interference that may cause
undesired operation.

 Industry Canada Compliance Statement (Canada only)

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired
operation of the device.
Le present appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est autorisee aux deux conditions suivantes : (1)
l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout
brouillage radioelectrique subi, meme si le brouillage est susceptible d'en compromettre le
fonctionnement.

 For use in the USA or Canada only

These machines are made for use in the USA and Canada only.
We cannot recommend using them overseas because the power requirements of your
machine may not be compatible with the power available in foreign countries. Using USA or
Canada models overseas is at your own risk and may void your warranty.

 RF Exposure Notice (USA/Canada only) (ADS-2500WE only)

This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled
environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C
to OET65 and RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment
should be installed and operated keeping the radiator at least 20 cm or more away from
person's body (excluding extremities: hands, wrists, feet and ankles).

 Avis d’exposition aux RF (États-Unis/Canada uniquement)

(ADS-2500WE uniquement)
Cet équipement est conforme aux limites d'exposition aux rayonnements énoncées pour un
environnement non contrôlé et respecte les règles les radioélectriques (RF) de la FCC lignes
directrices d'exposition dans le Supplément C à OET65 et d'exposition aux fréquences
radioélectriques (RF) CNR-102 de l'IC. Cet équipement doit être installé et utilisé en gardant
une distance de 20 cm ou plus entre le dispositif rayonnant et le corps (à l'exception des
extrémités: mains, poignets, pieds et chevilles).

viii Confidential
 SAFETY INFORMATION

WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could result
in death or serious injuries.

CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderate injuries.

Important
Important indicates a potentially hazardous situation which, if not avoided, may result in
damage to property or loss of product functionality.

Prohibition icons indicate actions that must not be performed.

Electrical Hazard icons alert you to possible electrical shock.

Fire Hazard icons alert you to the possibility of fire.

Hot Surface icons warn you not to touch product parts that are hot.

Note Notes indicates advice about how you should respond to a situation that may arise
with your machine and/or advice about how the operation of the machine works with
other features.

This icon indicates that flammable sprays may not be used.

This icon indicates that organic solvents such as alcohol and liquids may not be used.

ix Confidential
 To use the Machine Safely
Please keep these instructions for later reference and read them before attempting any
maintenance. If you do not follow these safety instructions, there is a possibility of a fire,
electrical shock, burn or suffocation.

WARNING

DO NOT expose the machine to direct sunlight, excessive heat, open flames,
corrosive gasses, moisture or dust.
DO NOT place your machine on a carpet or rug, as this will expose it to dust. Doing
so may create a risk of an electrical short or fire. It may also damage the machine
and/or render it inoperable.

DO NOT place the machine near heaters, air conditioners, electric fans, refrigerators,
radiators, or water. Doing so may create the risk of a electrical short or fire should
water come into contact with the machine (including condensation from heating, air
conditioning, and/or ventilation equipment that may be sufficient to create a electrical
shock, short circuit or fire).

DO NOT place the machine near chemicals or in a place where chemicals could be
spilled on it. Should chemicals come into contact with the machine, there may be a
risk of fire or electric shock. In particular, organic solvents or liquids such as benzene,
paint thinner, polish remover, or deodorizer may melt or dissolve the plastic cover
and/or cables, resulting in a risk of fire or electric shock. These or other chemicals
may also cause the machine to malfunction or become discolored.

The product should be placed so as not to come into contact with any wall or other
device. Otherwise, it could create a risk of overheating and/or fire.
Instead:
• Place the machine on a solid surface, never on a bed, sofa, rug, or other similar soft
surface.
• Do not place this machine in a “built-in” installation unless adequate ventilation is
provided.

CAUTION

Avoid placing your machine in a high-traffic area. If you must place it in a high-traffic
area, ensure that the machine is in a safe location where it cannot be accidentally
knocked-over, which could cause injury to you or others and serious damage to the
machine.

Ensure that cables and cords leading to the machine are secured so as not to pose a
tripping hazard.

DO NOT place this machine on an unstable or tilted cart, stand, table or on any tilted/
slanted surface. The machine is heavy and may fall, causing injury to you and serious
damage to the machine.

x Confidential
Make sure that no part of the machine protrudes from the desk or stand where the
machine is located. In particular, do not leave the output tray open and extended
beyond the edge of a cabinet, table or stand when the machine is located on the edge
of a cabinet, table, stand, etc. As previously cautioned, make sure that the machine is
located on a flat, level, and stable surface free from vibration. Failure to observe these
precautions could cause the machine to fall, causing injury to you or others and
serious damage to the machine.

Important

• DO NOT place your machine next to sources of interference, such as speakers or

the base units of non-Brother cordless telephones. Doing so may interfere with the
operation of the machine's electronic components.
• DO NOT connect your machine to an AC power outlet controlled by wall switches or
automatic timers. Disruption of power can delete information from the machine's
memory, and repeated cycling of the power can damage the machine.

WARNING

ELECTRICAL HAZARDS
Failure to follow the warnings in this section may create the risk of an electrical shock.
In addition, you could create an electrical short, which may create the risk of a fire.

There are high-voltage electrodes inside the machine. Before you access the inside
of the machine, including for routine maintenance such as cleaning, make sure you
have unplugged the power cord from the AC power outlet, as well as unplugged any
Ethernet (RJ-45) (ADS-2500WE only) cables from the machine.
DO NOT push objects of any kind into the machine through slots or openings in the
casing, as they may touch dangerous voltage points or short out parts.

DO NOT continue using the machine if it has been dropped or the cabinet has been
damaged. Instead, unplug the machine from the power outlet and contact Brother
Authorized Service Personnel.

xi Confidential
The machine should be connected to an AC power source within the range indicated
on the rating label. DO NOT connect it to a DC power source or inverter. Doing this
might cause an electrical shock. If you are not sure what kind of power source you
have, contact a qualified electrician.

If water, other liquids, or metal objects get inside the machine, immediately unplug the
machine from the AC power outlet and contact Brother Authorized Service Personnel.

Power Cord Safety:

• Use only the power cord supplied with this product.
• DO NOT allow anything to rest on the power cord.
• DO NOT place the machine where people can walk on the cord.
• DO NOT place the machine in a position where the cord is stretched or strain is
otherwise put on the cord, as it may become worn or frayed.
• DO NOT use the machine or handle the cord if the cord has become worn or frayed.
If unplugging the machine, DO NOT touch the damaged/frayed part.
• Brother strongly recommends that you DO NOT use any type of extension cord.

This product was packaged in a plastic bag. To avoid suffocation, keep this plastic
bag away from babies and children. Do not use the bag in cribs, beds, carriages or
play pens. The bag is not a toy.

FIRE HAZARDS
Failure to follow the warnings in this section may create the risk of a fire.

DO NOT use flammable substances, any type of spray or an organic solvent/liquid

that contains alcohol or ammonia to clean the inside or outside of the machine. Doing
this may cause a risk of fire or electrical shock.

Do not disassemble or modify the machine, otherwise fire or electric shock may
result. If the machine requires repair, contact the place of purchase or Brother
Authorized Service Personnel.

If the machine becomes hot, releases smoke, or generates any strong or unusual
odors, immediately unplug the machine from the power outlet and call Brother
Customer Service.

DO NOT handle the plug with wet hands.

xii Confidential
 CAUTION

DO NOT put pressure or weight on the machine or use it for any purpose beyond its
intended purpose.

Wait until pages have exited the machine before taking them out, or you could cause
injury to your fingers by trapping them in a roller.

DO NOT put your hands on the edge of the machine. Doing this may cause the
machine to slip out of your hands resulting in injury to yourself or others, and/or
damage to the machine.

DO NOT touch the shaded area shown below when the top cover is open. Doing this
may cause injury to your fingers by pinching them.

DO NOT carry the machine by holding the top cover. Doing this may cause the
machine to slip out of your hands. Only carry the machine by placing your hands
under the entire machine.

xiii Confidential
Use caution when operating the machine to prevent clothing (particularly sleeves,
neckties, etc.), hair, or accessories from being drawn into the machine, otherwise
injury may result. In the event that an object is drawn into the machine, immediately
disconnect the machine from the power source.

Important

• Be careful when touching the Separation Pad and its surrounding area in the
machine. Otherwise, you could cause injury to you and serious damage to the
machine.

• Disruption of power can wipe out information in the machine’s memory.

• DO NOT put objects on top of the machine.
• If the machine does not operate normally when the operating instructions are
followed, adjust only those controls that are covered by the operating instructions.
Improper adjustment of other controls may result in damage or minor exposure to
electromagnetic waves and will often require extensive work by a qualified
technician to restore the machine to normal operation.
• A distinct change in the machine’s performance may indicate a need for service.
• Lightning and power surges can damage this machine. We recommend that you
use a quality surge protection device on the AC power line and any Ethernet (RJ-
45) (ADS-2500WE only) cable plugged into the machine, or that you unplug the
cords during a lightning storm.
• (ADS-2500WE only)
DO NOT touch the Touchscreen by the Standby screen is coming up on the
Touchscreen after plugging in the power cord or turning on the machine. Doing this
may cause an error.

xiv Confidential
 CHAPTER 1
SPECIFICATIONS

Confidential
 CHAPTER 1 SPECIFICATIONS
This chapter lists the specifications of each model.

CONTENTS
1. SPECIFICATIONS LIST ................................................................................................ 1-1
1.1 General.................................................................................................................. 1-1
1.2 Network Connectivity............................................................................................. 1-3
1.3 Service Information................................................................................................ 1-3
1.4 Consumable Parts ................................................................................................. 1-3
1.5 Paper ..................................................................................................................... 1-4
1.5.1 Paper handling ........................................................................................... 1-4
1.5.2 Media specifications ................................................................................... 1-4
1.6 Scanner ................................................................................................................. 1-4

Confidential
1. SPECIFICATIONS LIST
1.1 General
Model ADS-2500W ADS-2600W ADS-2500WE ADS-2600WE
Scanning Method Dual CIS
Resolution From ADF Max 600 x 600 dpi
(Optical)
Resolution (Interpolated) Max 1200 x 1200 dpi
Scanning One-sided 24 ppm (2.5 seconds (A4/LTR))
Speed monochrome
One-sided 24 ppm (2.5 seconds (A4/LTR))
Color
Two-sided 24 ppm (48 images per min.)
monochrome (2.5 seconds (A4/LTR))
Two-sided 24 ppm (48 images per min.)
Color (2.5 seconds (A4/LTR))
CPU StarSapphire 400 MHz
Memory 256 MB
Interface USB Hi-Speed 2.0, 10Base-T/100Base-TX
Power consumption USA/CANADA USA/CANADA
Scanning Approx. 20 W Scanning Approx. 20 W
Ready Approx. 4.0 W Ready Approx. 5.0 W
Sleep Approx. 2.0 W Sleep Approx. 2.0 W
Power down Approx. 0.35 W Power down Approx. 0.4 W
(Approx. 0.40 W for Chile,
Argentina) ASIA/Europe
Scanning Approx. 20 W
ASIA/Europe Ready Approx. 5.0 W
Scanning Approx. 20 W Sleep Approx. 2.0 W
Ready Approx. 4.0 W Power down Approx. 0.4 W
Sleep Approx. 2.0 W
Power down Approx. 0.4 W
(Approx. 0.35 W for Taiwan)
Noise level Sound Scanning 62.5 dB
power
Environment Temperature Operating: 5 to 35°C
Storage: 0 to 40°C
Humidity Operating: 20 to 80%
Storage: 10 to 90% (without condensation)
Dimensions Carton Size 383 x 291 x 285 mm
(WxDxH) (15.1" x 11.5" x 11.2")
Machine Size 299 x 220 x 179 mm
(11.8" x 8.7" x 7.1")
Weights without Carton 3.6 kg / 7.9 lb (without AC power cord)
with Carton 5.2 kg / 11.4 lb 5.7 kg / 12.5 lb 5.2 kg / 11.4 lb 5.7 kg / 12.5 lb
LCD LCD Type/Size 3.7 inch 93.4 mm TFT
Touch panel 3.7 inch TP
Specifications are subject to change without notice.

1-1 Confidential
<Computer requirements>
Hard Disk Space
Processor Recom- to install Supported
Computer Platform & Minimum
Minimum mended PC
Operating System Version RAM For For
Speed RAM Interface
Drivers Applications
Windows® Windows® XP Intel® 128 MB 256 MB 150 MB 1 GB USB
Operating Home (SP2 or Pentium® II
System greater) *2 or
Windows® XP equivalent
Professional
(SP2 or
greater) *2
Windows Intel® 512 MB 1 GB 500 MB
Vista® *2 Pentium® 4
or
Windows® 7 *2 1 GB 1 GB 650 MB
equivalent (32-bit) (32-bit)
Windows® 8 64-bit 2 GB 2 GB
®
Windows 8.1 (Intel® 64
(64-bit) (64-bit)
or AMD 64)
supported
CPU
Macintosh OS X 10.6.x Intel® 1 GB 2 GB 80 MB USB *1
Operating OS X 10.7.x Processor 2 GB 2 GB
System
OS X 10.8.x
OS X 10.9.x
*1 Third-party USB ports are not supported.
*2 NuanceTM Paper portTM 12SE supports Windows® XP Home (SP3 or greater),
XP Professional (SP3 or greater), Windows Vista® (SP2 or greater) and Windows® 7.
Specifications are subject to change without notice.

1-2 Confidential
1.2 Network Connectivity
Model All Models
Wired Network node NC-01h
network type
Network type 10Base-T/100Base-TX
Network APOP, POP before SMTP, SMTP-AUTH,
security SSL/TLS (HTTPS, SMTP), SNMP v3,
802.1x (EAP-MD5, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS),
Kerberos
Wireless Network node NC-02w
network type
Network type IEEE802.11 b/g/n
Network SSID(32chr),WEP64/128bit,WPA-PSK(TKIP/AES),
security 802.1x(LEAP,EAP-FAST,PEAP,EAP-TLS,EAP-TTLS)
Specifications are subject to change without notice.

1.3 Service Information

Part Approximate Life (pages)
Machine life 100,000 sheets (A4/LTR) or 5 years / 1,000 times Plastic card
scan
MTBF 4,000 hours
MTTR 0.5 hours
Maximum monthly volume 30,000 sheets (A4/LTR)
Specifications are subject to change without notice.

1.4 Consumable Parts

Part All Models
Separation Pad 50,000 sheets (A4/LTR) (User replacement parts)
Pick-up Roller 50,000 sheets (A4/LTR) (User replacement parts)
Specifications are subject to change without notice.

1-3 Confidential
1.5 Paper
1.5.1 Paper handling
Model All Models
ADF Input Up to 50 sheets
ADF Output 50 sheets
Duplex (Scan) Yes
Specifications are subject to change without notice.

1.5.2 Media specifications

Model All Models
Paper ADF Plain Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled
Input Paper, Post Card (JPN), Business Card, Plastic Card
Media ADF 52 to 110 g/m2
Weight (multiple paper)
ADF (single paper) 52 to 200 g/m2
Media ADF (multiple paper) Width 51 to 215.9 mm, Length 70 to 355.6 mm
Size ADF (single paper) Width 51 to 215.9 mm, Length 70 to 863.0 mm
Specifications are subject to change without notice.

1.6 Scanner
Color/Black Yes/Yes
TWAIN Windows® Windows® XP *1 / Windows Vista® / Windows® 7, 8, 8.1
Compliant Macintosh OS X 10.6.x, 10.7.5, 10.8.x, 10.9.x *2
WIA Windows® Windows® XP *1 / Windows Vista® / Windows® 7, 8, 8.1
Compliant
ICA Macintosh OS X 10.6.x, 10.7.5, 10.8.x, 10.9.x *2
Compliant
ISISTM Windows® Windows® XP *1 / Windows Vista® / Windows® 7, 8, 8.1
Compliant
Color Depth Input 30 bit color Processing
Output 24 bit color Processing
Resolution Interpolated Up to 1200 x 1200 dpi
Optical Up to 600 x 600 dpi
Scanning Width Up to 8.34 inch (212 mm) (Letter size)
Gray Scale 256 levels
*1 Windows XP in this Service Manual includes Windows® XP Home Edition and Windows®
®

XP Professional.
*2 For the latest driver updates for the Mac OS X you are using, visit us at
http://solutions.brother.com/.
Specifications are subject to change without notice.

1-4 Confidential
 CHAPTER 2
TROUBLESHOOTING

Confidential
 CHAPTER 2 TROUBLESHOOTING
This chapter details error messages and codes which the incorporated self-diagnostic
function of the machine will display if any error or malfunction occurs. If any error message
appears, refer to this chapter to find which parts should be checked or replaced.
The latter half of this chapter provides sample problems which could occur in the main
sections of the machine and related troubleshooting procedures. These will help service
personnel identify and repair other similar defective sections.

CONTENTS
1. INTRODUCTION ........................................................................................................... 2-1
1.1 Precautions............................................................................................................ 2-1
1.2 Checks before Commencing Troubleshooting....................................................... 2-2
2. OVERVIEW ................................................................................................................... 2-3
2.1 Cross-section Drawing .......................................................................................... 2-3
2.2 Paper Feeding ....................................................................................................... 2-4
2.3 Operation of Each Part .......................................................................................... 2-5
2.4 Block Diagram ....................................................................................................... 2-6
2.5 Main Components ................................................................................................. 2-7
3. ERROR INDICATIONS.................................................................................................. 2-8
3.1 Error Codes ........................................................................................................... 2-8
3.2 Error Messages ................................................................................................... 2-12
4. TROUBLESHOOTING ................................................................................................ 2-14
4.1 Error Cause and Remedy.................................................................................... 2-14
4.2 Troubleshooting for Image Defects...................................................................... 2-26
4.2.1 Defect examples....................................................................................... 2-26
4.2.2 Troubleshooting according to image defect ............................................. 2-26
4.3 Troubleshooting for Document Paper Feeding Problems.................................... 2-30
4.3.1 Multiple documents are fed ...................................................................... 2-30
4.3.2 Document becomes wrinkled ................................................................... 2-30
4.3.3 Document becomes jammed.................................................................... 2-31
4.3.4 Document is not picked up and fed .......................................................... 2-32
4.4 Troubleshooting for Software Problems .............................................................. 2-33
4.4.1 Does not respond to operation from a computer...................................... 2-33
4.4.2 Cannot read data...................................................................................... 2-33
4.5 Troubleshooting for Control Panel Problems....................................................... 2-34
4.5.1 Nothing is displayed on the LCD .............................................................. 2-34
4.5.2 Control panel is inoperable....................................................................... 2-34
4.5.3 Touch panel is inoperable......................................................................... 2-35
4.6 Troubleshooting for Network Problems ............................................................... 2-35
4.6.1 Cannot scan via network connection........................................................ 2-35

Confidential
4.7 Troubleshooting for Other Problems.................................................................... 2-36
4.7.1 Machine does not turn ON ....................................................................... 2-36
4.7.2 Unusual noise is coming from the machine.............................................. 2-36
4.7.3 Cannot save data in USB flash memory .................................................. 2-36
4.7.4 Cannot reset counters for periodic replacement parts ............................. 2-36
4.7.5 Can not register........................................................................................ 2-37
4.7.6 Machine does not operate........................................................................ 2-37

Confidential
1. INTRODUCTION
Troubleshooting is a collection of solution procedures that service personnel should follow if
an error or malfunction occurs in the machine. It is difficult to determine troubleshooting
procedures for all possible problems that may occur in the future. Therefore, this chapter
describes typical problem cases and recovery procedures for these. These will help service
personnel identify and repair other similar defective sections.

1.1 Precautions
Be sure to observe the following precautions to prevent any secondary problems occurring
during troubleshooting:
(1) Be sure to unplug the AC power cord before removing any covers or PCBs, adjusting the
machine, or conducting continuity tests using a tester.
(2) Do not hold the cable when connecting or disconnecting the cable. Be sure to hold the
connector.
(3) Static electricity charged in your body may damage electronic parts.
Before handling the PCBs, touch a metal section of the machine to discharge static
electricity.
When transporting PCBs, be sure to wrap them in conductive sheets.
When replacing PCBs, wear a grounding wrist band and perform replacement on a
conductive mat. Also take care not to touch the conductor sections on the flat cables.
(4) Be sure to always observe all warnings.
(5) After repair is completed, check that the repaired sections operate normally.

2-1 Confidential
1.2 Checks before Commencing Troubleshooting
Check the following items before commencing repairs on the machine.

 Operating environment
(1) The machine is placed on a flat, stable surface.
(2) The machine is used in a clean environment where the temperature is between 5°C
(41°F) and 35°C (95°F) and the relative humidity is maintained between 20% and 80%.
(3) The machine is not exposed to direct sunlight, excessive heat, moisture, or dust.
(4) Hold the machine level while moving it.

 Power supply
(1) Power described on the rating label attached on the machine is supplied. Power
fluctuation should be within ±10% of the rated voltage.
(2) The AC input power supply is within the regulated value.
(3) The cables and harnesses are connected correctly.
(4) The fuses are not blown.

 Document
(1) The recommended paper is used for the document. (Refer to "1.5.2 Media
specifications" in Chapter 1.)
(2) The document is not damp.
(3) Acid paper is not used.

 Others
(1) Condensation
When the machine is moved to a warm room from a cold location, condensation may
occur inside the machine, causing various problems as listed below.
• Condensation on the surface of optical devices such as the CIS glass and CIS unit
may result in poor quality of scanned images.
• Condensation on the pick-up roller or separation pad may cause document feed
problems.
If condensation has formed in the machine, leave the machine for at least two hours
until it reaches room temperature.
(2) Low temperature
The motor may not operate normally in a cold environment because too much load is
applied to each drive. In this case, raise the room temperature.

 Cleaning
Use a soft lint-free cloth.

WARNING

DO NOT use any flammable spray or flammable solvent such as alcohol, benzine,
or thinner to clean the machine. DO NOT use these articles near the machine.

2-2 Confidential
2. OVERVIEW
2.1 Cross-section Drawing

Document detection actuator

Separation pad

Front cover sensor

Double feeding sensor (Sent) Pick-up roller

Document scanning position actuator

Top cover sensor

Second side CIS unit

Eject roller

First side CIS unit Feed roller Double feeding sensor (Receive)

Fig. 2-1

2-3 Confidential
2.2 Paper Feeding

Feed path

Fig. 2-2

2-4 Confidential
2.3 Operation of Each Part
Part name Operation
Pick-up roller / Separation Separates documents set in the document tray into single
pad sheets, and feeds them into the machine.
Double feeding sensor Detects whether multiple documents are fed into the machine.
Feed roller Feeds the document.
Eject roller Feeds the document to the output tray.
Document detection sensor Detects the document set in the document tray. Detects
document jams.
Document scanning position Detects the document scanning start position. Detects
sensor document jams.
Front cover sensor Detects whether the front cover is open or closed.
Top cover sensor Detects whether the top cover is open or closed.

2-5 Confidential
2.4 Block Diagram

2 Double feeding sensor

(sent)

3 Document detection
sensor
Key PCB
ASSY Home 3 Document scanning
position sensor
Panel PCB ASSY Stop

Buzzer 2
Top cover sensor
Touch panel
ASSY
LCD relay
PCB ASSY
LCD

Second side CIS unit

Front cover

First side CIS unit Machine

USB host PCB ASSY

6

17 Double feeding sensor

PCB ASSY (Receive)
4

4
Main motor
Main PCB ASSY Front cover sensor
2

Wireless LAN PCB

6 ASSY

5
3
Power supply PCB ASSY Inlet

Fig. 2-3

2-6 Confidential
2.5 Main Components

Top cover

Front cover

Document
detection actuator Upper chute
earth spring
Top cover
Panel PCB ASSY actuator spring
Document detection
actuator spring Double feeding
sensor (Sent)
Document
scanning position
actuator Top cover actuator

Cover open lever Key PCB ASSY

Document scanning shaft Top cover sensor
position actuator
spring Top cover
Separation pad ASSY sensor holder

Rubber key Back cover

Document scanning
position sensor PCB Upper chute

Document Separation pad cover

detection sensor Separation spring
PCB CIS spring
Separation arm
Second side CIS unit Security slot
Document guide LS earth plate
Pick-up roller
cover ASSY Back cover S

Side cover L Back cover S spring

One way clutch

Document guide RS

Pick-up roller
ASSY

Wireless LAN PCB

Front cover sensor

Front cover L
Side cover R
Main motor

First side CIS unit

Main PCB shield frame
Front cover R
Rubber foot
Front cover sensor
holder Power supply
PCB ASSY

Double feeding sensor

PCB ASSY (Receive)

Main PCB ASSY USB earth plate

Rubber foot

Bottom cover

Rubber foot

Rubber foot Output tray Main PCB shield plate USB host PCB ASSY

Fig. 2-4

2-7 Confidential
3. ERROR INDICATIONS
The machine is equipped with self-diagnostic function. If the machine does not work
normally, it judges that an error has occurred. Then indicates the corresponding error
message on the LCD to help service men to quickly find out the problem.

3.1 Error Codes

Errors in the shaded columns do not usually occur during normal use. The possible causes
are noise around the installation site, fluctuation of the power supply voltage, and failures in
the software.
Error Refer Error Refer
codes Problem to: codes Problem to:
0B00 An unidentified error occurred. 2-14 2C00 An unidentified error occurred. 2-14
0C01 An unidentified error occurred. 2-14 2D00 An unidentified error occurred. 2-14
0C02 An unidentified error occurred. 2-14 2E00 An unidentified error occurred. 2-14
0C03 An unidentified error occurred. 2-14 2F00 An unidentified error occurred. 2-14
0C04 An unidentified error occurred. 2-14 3000 An unidentified error occurred. 2-14
0D00 An unidentified error occurred. 2-14 3100 An unidentified error occurred. 2-14
Communication between the
panel PCB and the main PCB
0E00 2-14 3200 An unidentified error occurred. 2-14
cannot be established at
machine startup.
0F00 An unidentified error occurred. 2-14 3300 An unidentified error occurred. 2-14
1000 An unidentified error occurred. 2-14 3400 An unidentified error occurred. 2-14
1100 An unidentified error occurred. 2-14 3500 An unidentified error occurred. 2-14
1200 An unidentified error occurred. 2-14 3600 An unidentified error occurred. 2-14
1600 An unidentified error occurred. 2-14 3700 An unidentified error occurred. 2-14
1700 An unidentified error occurred. 2-14 3800 An unidentified error occurred. 2-14
1800 An unidentified error occurred. 2-14 3900 An unidentified error occurred. 2-14
1900 An unidentified error occurred. 2-14 3A00 An unidentified error occurred. 2-14
An error occurred during access
1A00 An unidentified error occurred. 2-14 3B00 2-14
to the DRAM in the main PCB.
1B00 An unidentified error occurred. 2-14 3C00 An unidentified error occurred. 2-15
1C00 An unidentified error occurred. 2-14 3D00 An unidentified error occurred. 2-15
1D00 An unidentified error occurred. 2-14 3E00 An unidentified error occurred. 2-15
1E00 An unidentified error occurred. 2-14 3F00 An unidentified error occurred. 2-15
1F00 An unidentified error occurred. 2-14 4000 An unidentified error occurred. 2-15
2000 An unidentified error occurred. 2-14 4200 An unidentified error occurred. 2-15
2100 An unidentified error occurred. 2-14 4300 An unidentified error occurred. 2-15
2200 An unidentified error occurred. 2-14 4400 An unidentified error occurred. 2-15
2300 An unidentified error occurred. 2-14 4500 An unidentified error occurred. 2-15
2400 An unidentified error occurred. 2-14 4600 An unidentified error occurred. 2-15
2500 An unidentified error occurred. 2-14 4700 An unidentified error occurred. 2-15
2600 An unidentified error occurred. 2-14 4800 An unidentified error occurred. 2-15
2700 An unidentified error occurred. 2-14 4900 An unidentified error occurred. 2-15
2800 An unidentified error occurred. 2-14 4A00 An unidentified error occurred. 2-15
2900 An unidentified error occurred. 2-14 4B00 An unidentified error occurred. 2-15
2A00 An unidentified error occurred. 2-14 4C00 An unidentified error occurred. 2-15
2B00 An unidentified error occurred. 2-14 4D00 An unidentified error occurred. 2-15

2-8 Confidential
Error Refer Error Refer
codes Problem to: codes Problem to:

4E00 An unidentified error occurred. 2-15 7600 An unidentified error occurred. 2-15
4F00 An unidentified error occurred. 2-15 7800 An unidentified error occurred. 2-15
5000 An unidentified error occurred. 2-15 7A00 An unidentified error occurred. 2-15
5100 An unidentified error occurred. 2-15 7B00 An unidentified error occurred. 2-15
5200 An unidentified error occurred. 2-15 7C00 An unidentified error occurred. 2-15
5300 An unidentified error occurred. 2-15 7D00 An unidentified error occurred. 2-15
5400 An unidentified error occurred. 2-15 7E00 An unidentified error occurred. 2-15
5500 An unidentified error occurred. 2-15 7F00 An unidentified error occurred. 2-15
5600 An unidentified error occurred. 2-15 8000 An unidentified error occurred. 2-15
5700 An unidentified error occurred. 2-15 8100 An unidentified error occurred. 2-15
5800 An unidentified error occurred. 2-15 8200 An unidentified error occurred. 2-15
5900 An unidentified error occurred. 2-15 8300 An unidentified error occurred. 2-15
5A00 An unidentified error occurred. 2-15 8400 An unidentified error occurred. 2-15
5B00 An unidentified error occurred. 2-15 8500 An unidentified error occurred. 2-15
5C00 An unidentified error occurred. 2-15 8600 An unidentified error occurred. 2-15
5D00 An unidentified error occurred. 2-15 8700 An unidentified error occurred. 2-15
5E00 An unidentified error occurred. 2-15 8800 An unidentified error occurred. 2-15
5F00 An unidentified error occurred. 2-15 8900 An unidentified error occurred. 2-15
6000 An unidentified error occurred. 2-15 8A00 An unidentified error occurred. 2-15
6100 An unidentified error occurred. 2-15 8B00 An unidentified error occurred. 2-15
6200 An unidentified error occurred. 2-15 8C00 An unidentified error occurred. 2-15
6300 An unidentified error occurred. 2-15 8D00 An unidentified error occurred. 2-15
6400 An unidentified error occurred. 2-15 8E00 An unidentified error occurred. 2-15
6500 An unidentified error occurred. 2-15 8F00 An unidentified error occurred. 2-15
6600 An unidentified error occurred. 2-15 9000 An unidentified error occurred. 2-15
6700 An unidentified error occurred. 2-15 9100 An unidentified error occurred. 2-15
6800 An unidentified error occurred. 2-15 9200 An unidentified error occurred. 2-15
6900 An unidentified error occurred. 2-15 9300 An unidentified error occurred. 2-15
6A00 An unidentified error occurred. 2-15 9400 An unidentified error occurred. 2-15
6B00 An unidentified error occurred. 2-15 9500 An unidentified error occurred. 2-15
6C00 An unidentified error occurred. 2-15 9600 An unidentified error occurred. 2-15
6D00 An unidentified error occurred. 2-15 9700 An unidentified error occurred. 2-15
6E00 An unidentified error occurred. 2-15 9800 An unidentified error occurred. 2-15
6F00 An unidentified error occurred. 2-15 9900 An unidentified error occurred. 2-15
7000 An unidentified error occurred. 2-15 9A00 An unidentified error occurred. 2-15
7100 An unidentified error occurred. 2-15 9B00 An unidentified error occurred. 2-15
7200 An unidentified error occurred. 2-15 9C00 An unidentified error occurred. 2-15
7300 An unidentified error occurred. 2-15 9D00 An unidentified error occurred. 2-15
7400 An unidentified error occurred. 2-15 9E00 An unidentified error occurred. 2-15
7500 An unidentified error occurred. 2-15 9F00 An unidentified error occurred. 2-15

2-9 Confidential
Error Refer Error Refer
codes Problem to: codes Problem to:
A black level not within the
A000 An unidentified error occurred. 2-15 BD00 standard was scanned when 2-19
function code 55 was executed.
A100 An unidentified error occurred. 2-15 BE00 An unidentified error occurred. 2-20
The document scanning position sensor
A200 detected that the document length was 2-15 BF00 An unidentified error occurred. 2-20
40 cm or more while scanning a document.
The document scanning position
sensor has not detected the top of the
A300 2-15 C000 An unidentified error occurred. 2-20
document even after the document has
been fed for the specified distance.
The front cover sensor detected
A400 2-16 C100 An unidentified error occurred. 2-20
an open front cover.
A500 An unidentified error occurred. 2-16 C200 An unidentified error occurred. 2-20
A600 An unidentified error occurred. 2-16 C300 An unidentified error occurred. 2-20
Color parameter in the ROM does not
A700 2-16 C400 An unidentified error occurred. 2-20
match the first side or second side CIS.
An error was detected in the
A800 color parameter in the ROM 2-16 C500 An unidentified error occurred. 2-20
during image processing.
A scanning error occurred while
A900 2-17 C600 An unidentified error occurred. 2-20
scanning the image.
There is insufficient memory to
AA00 An unidentified error occurred. 2-17 C700 2-20
expand scan data.
The double feeding sensor
AB00 2-17 C800 An unidentified error occurred. 2-20
detected multiple documents.
AC00 An unidentified error occurred. 2-18 C900 An unidentified error occurred. 2-20
A USB device not within the
AD00 An unidentified error occurred. 2-18 CA00 specifications is connected to the USB 2-20
terminal, resulting in overcurrent.
AE00 An unidentified error occurred. 2-18 CB00 An unidentified error occurred. 2-21
AF00 An unidentified error occurred. 2-18 CC00 An unidentified error occurred. 2-21
The first side or second side CIS flat
B000 2-18 CD00 An unidentified error occurred. 2-21
cable is not connected correctly.
B100 An unidentified error occurred. 2-18 CE00 An unidentified error occurred. 2-21
B200 An unidentified error occurred. 2-18 CF00 An unidentified error occurred. 2-21
An error occurred while
B300 An unidentified error occurred. 2-18 D000 2-21
initializing the touch panel.
B400 An unidentified error occurred. 2-18 D100 An unidentified error occurred. 2-21
B500 An unidentified error occurred. 2-18 D200 An unidentified error occurred. 2-21
B600 An unidentified error occurred. 2-18 D300 An unidentified error occurred. 2-21
B700 An unidentified error occurred. 2-18 D400 An unidentified error occurred. 2-21
The voltage value was below the
B800 2-18 D500 An unidentified error occurred. 2-21
lower limit during scanning.
The white level does not increase
B900 during scanning although the light 2-18 D600 An unidentified error occurred. 2-21
intensity was increased.
BA00 An unidentified error occurred. 2-19 D700 An unidentified error occurred. 2-21
A white level not within the
BB00 standard was scanned when 2-19 D800 An unidentified error occurred. 2-21
function code 55 was executed.
BC00 An unidentified error occurred. 2-19 D900 An unidentified error occurred. 2-21

2-10 Confidential
Error Refer Error Refer
codes Problem to: codes Problem to:

DA00 An unidentified error occurred. 2-21 E900 An unidentified error occurred. 2-24
DB00 An unidentified error occurred. 2-21 EA00 An unidentified error occurred. 2-24
DC00 An unidentified error occurred. 2-21 EB00 An unidentified error occurred. 2-24
DD00 An unidentified error occurred. 2-21 EC00 An unidentified error occurred. 2-24
Communication between the
wireless LAN PCB and the main
DE00 An unidentified error occurred. 2-21 ED00 2-24
PCB cannot be established at
machine startup.
Detected communication failure
after communication between
DF00 An unidentified error occurred. 2-21 EE00 2-24
the wireless LAN PCB and the
main PCB was established.
An error occurred in the ROM
E000 2-21 EF00 An unidentified error occurred. 2-24
check sum.
The capacity of machine
E001 memory reached its maximum 2-22 F000 An unidentified error occurred. 2-24
when installing the firmware.
Designated folder could not be
E002 found in USB flash memory 2-22 F100 An unidentified error occurred. 2-24
when installing the firmware.
Firmware file could not be found
E003 in USB flash memory when 2-22 F200 An unidentified error occurred. 2-24
installing the firmware.
Firmware in USB flash memory
E004 could not be accessed when 2-22 F300 An unidentified error occurred. 2-24
installing the firmware.
Firmware file in USB flash
E005 memory was broken when 2-22 F400 An unidentified error occurred. 2-24
installing the firmware.
The length of firmware file name
E006 exceeded the limit when 2-22 F500 An unidentified error occurred. 2-24
installing the firmware.
The machine detected
E007 uninstallable DJF file when 2-22 F600 An unidentified error occurred. 2-24
installing the firmware.
Firmware can not be installed as
E008 2-23 F800 An unidentified error occurred. 2-24
other function is running.
The country code was not
E100 Program error 2-23 F900 2-24
entered correctly.
E200 An unidentified error occurred. 2-23 FA00 An unidentified error occurred. 2-25
E300 An unidentified error occurred. 2-23 FB00 An unidentified error occurred. 2-25
E400 An unidentified error occurred. 2-23 FC00 An unidentified error occurred. 2-25
Write error in the EEPROM of
E600 2-23 FD00 An unidentified error occurred. 2-25
the main PCB
E700 An unidentified error occurred. 2-24 FE00 An unidentified error occurred. 2-25
E800 An unidentified error occurred. 2-24 FF00 An unidentified error occurred. 2-25

2-11 Confidential
3.2 Error Messages
The error messages displayed on the LCD of the machine and their description are shown in
the table below.
Error Refer
Error Message Description
codes to:
Authentication
User authentication failed. - 2-35
Error
Connection Error01 Unexpected error occurred in the network connection. - 2-35
Connection Error02 Not connected to the network. - 2-35
Connection Error03 Failed to connect to the server for some reason. - 2-35
Connection Error04 Communication with the server timed out. - 2-35
Connection Error05 Proxy server authentication failed. - 2-35
Connection Error06 Failed to connect to the server for some reason. - 2-35
Connection Error07 Server connection failure due to wrong time setting - 2-35
Connection Error08 Download error - 2-35
Connection Error09 Command parse error - 2-35
Connection Error10 Password not set. - 2-35
Connection Fail: Failed to connect to wireless LAN. - 2-35
Cover is Open The front cover sensor detected an open front cover. A400 2-16
The document scanning position sensor detected that
A200 2-15
the document length was 40 cm or more.
Document Jam The document scanning position sensor has not
detected the top of the document even after the A300 2-15
document has been fed for the specified distance.
File Name Cannot Serial number available for file name has run out while
- 2-36
be Used running Scan to USB.
When the Scan was initiated while the file format is set
as Secure PDF, the value entered on the Password
Incorrect PIN - 2-36
setting screen is different from the one entered on the
Verify screen.
Insufficient USB The capacity of USB flash memory reached its
- 2-36
Storage maximum while running Scan to USB.
Internal Error Unexpected error occurred in the machine. - 2-37
Machine Error The country code was not entered correctly. F900 2-24
Multifeed The double feeding sensor detected multiple documents. AB00 2-17
Digital signature does not exist or was broken though
No Certificate E005 2-22
signed PDF is set as file format.
Scanning was started when no document set in the
No Document - 2-32
ADF.
SFL (Structured Function description Language) is not
Not Registered - 2-37
registered.
The scanned data has exceeded the built-in memory
Out of Memory C700 2-20
capacity.
Registration Failed/ The number of addresses available for registration or
- 2-37
Address Full text limit of email address has been exceeded.
The page counter for the separation pad has reached
Replace Pad - 2-36
the limit.
The page counters for both the separation pad and the
Replace Parts - 2-36
pick-up roller have reached the limit.

2-12 Confidential
 Error Refer
Error Message Description
codes to:
The page counter for the pick-up roller has reached the
Replace Roller - 2-36
limit.
B000 2-18
The first side or second side CIS flat cable is not B800 2-18
Scanner Error connected correctly (This problem occurs only in B900 2-18
maintenance mode). BB00 2-19
BD00 2-19
Server Timeout/
Server time-out occurred or server was busy. -
Server busy.
Attempted to register a new item when the memory is
Shortcuts Full - 2-37
full.
Too Many Files on Scan to USB was executed when USB flash memory
E001 2-22
USB reached its maximum file number was connected.
A USB device not within the specifications is connected
Unusable Device CA00 2-20
to the USB terminal, resulting in overcurrent.
3B00 2-14
A700 2-16
A900 2-17
Unable to Scan An error occurred while scanning the image.
E000 2-21
E100 2-23
E600 2-23
E001 2-22
E002 2-22
E003 2-22
E004 2-22
Unable to Update An error occurred while updating firmware.
E005 2-22
E006 2-22
E007 2-22
E008 2-23
Unusable USB A USB device not within the specifications is connected
CA00 2-20
Device to the USB terminal.
USB flash memory was disconnected while running
USB Access Error - 2-36
Scan to USB.
USB Flash Memory
Can not communicate with USB memory. - 2-36
Drive Error
USB Flash Memory
USB memory is full. - 2-36
Drive is Full
USB Flash Memory Scan to USB was executed when no USB media was
- 2-36
Not Inserted connected.
USB Hub Not A USB device with a built-in hub is connected to the
CA00 2-20
Supported USB terminal.
USB Write- Scan to USB was executed when write-protected USB
- 2-36
protected flash memory is connected.
Different value were entered on password setting
screen and the subsequent verifying screen when
Wrong Password - 2-36
trying to start scanning while Secure PDF is set as file
format.

2-13 Confidential
4. TROUBLESHOOTING

4.1 Error Cause and Remedy

 Error code 0B00 to 0D00

These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code 0E00

---

Communication between the panel PCB and the main PCB cannot be established at
machine startup.
Step Cause Remedy
Connection failure of the panel Reconnect the panel PCB harness.
1
PCB harness
2 Panel PCB failure Replace the panel PCB ASSY.
3 Main PCB failure Replace the main PCB ASSY.

 Error code 0F00 to 3A00

These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code 3B00

Unable to Scan 3B
See Troubleshooting in User's Guide.

An error occurred during access to the DRAM in the main PCB.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

2-14 Confidential
 Error code 3C00 to A100
These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code A200

Document Jam/too Long
See Troubleeshooting in Use's Guide.

The document scanning position sensor detected that the document length was 40 cm or
more while scanning a document.
<User Check>
• Set the document length within the standard.
Step Cause Remedy
Document scanning position Reattach the document scanning position
1 actuator caught in sections of actuator.
the machine
Document scanning position Replace the document scanning position
2
sensor failure sensor PCB ASSY.
3 Main PCB failure Replace the main PCB ASSY.

 Error code A300

Document Jam/too Long
See Troubleeshooting in Use's Guide.

The document scanning position sensor has not detected the top of the document even after
the document has been fed for the specified distance.
<User Check>
• Set the document in the ADF correctly.
Step Cause Remedy
Document scanning position Reattach the document scanning position
1
actuator coming off actuator.
Document scanning position Replace the document scanning position
2
sensor failure sensor PCB ASSY.
3 Main PCB failure Replace the main PCB ASSY.

2-15 Confidential
 Error code A400
Cover is Open
Close the front cover.

The front cover sensor detected an open front cover.

<User Check>
• Close the front cover correctly.
Step Cause Remedy
Connection failure of the front Reconnect the front cover sensor harness.
1
cover sensor harness
Tab to push the front cover Replace the front cover.
2
sensor is broken
3 Front cover sensor failure Replace the front cover sensor.
4 Main PCB failure Replace the main PCB ASSY.

 Error code A500 and A600

These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code A700

Unable to Scan A7
See Troubleshooting in User's Guide.

Color parameter in the ROM does not match the first side or second side CIS.
Step Cause Remedy
First side or second side CIS Replace the first side or second side CIS unit.
1
unit failure
2 Main PCB failure Replace the main PCB ASSY.

 Error code A800

---

An error was detected in the color parameter in the ROM during image processing.
Step Cause Remedy
1 Program malfunction Reinstall the latest firmware.
2 Main PCB failure Replace the main PCB ASSY.

2-16 Confidential
 Error code A900
Unable to Scan A9
See Troubleshooting in User's Guide.

A scanning error occurred while scanning the image.

Step Cause Remedy
1 Program malfunction Reinstall the latest firmware.
First side or second side CIS Replace the first side or second side CIS unit.
2
unit failure
3 Main PCB failure Replace the main PCB ASSY.

 Error code AA00

This error does not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code AB00

Multifeed
Press Stop and reinsert the document.

The double feeding sensor detected multiple documents.

<User Check>
• Check that the thickness of the paper is within the standard.
• Check that the number of documents set in each tray is within the standard.
Step Cause Remedy
Incorrect double feeding sensor Reset the double feeding sensor threshold.
1
threshold setting
Double feeding sensor (Sent/ Replace the double feeding sensor (Sent/
2
Receive) failure Receive).
3 Key PCB failure Replace the key PCB ASSY.
4 Main PCB failure Replace the main PCB ASSY.

2-17 Confidential
 Error code AC00 to AF00
These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code B000

---

The first side or second side CIS flat cable is not connected correctly.
Step Cause Remedy
Connection failure of the first Reconnect the first side or second side CIS flat
1 side or second side CIS flat cable.
cable
First side or second side CIS Replace the first side or second side CIS unit.
2
unit failure
3 Main PCB failure Replace the main PCB ASSY.

 Error code B100 to B700

These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code B800

---

The voltage value was below the lower limit during scanning.

Error code B900

---

The white level does not increase during scanning although the light intensity was increased.
Step Cause Remedy
1 Dirty calibration sheet Replace the calibration sheet with a new one.
First side or second side CIS Replace the first side or second side CIS unit.
2
unit failure
3 Main PCB failure Replace the main PCB ASSY.

2-18 Confidential
 Error code BA00
This error does not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code BB00

---

A white level not within the standard was scanned when function code 55 was executed.
Step Cause Remedy
1 Dirty calibration sheet Replace the calibration sheet with a new one.
First side or second side CIS Replace the first side or second side CIS unit.
2
unit failure
3 Main PCB failure Replace the main PCB ASSY.

 Error code BC00

This error does not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code BD00

---

A black level not within the standard was scanned when function code 55 was executed.
Step Cause Remedy
First side or second side CIS Replace the first side or second side CIS unit.
1
unit failure
2 Main PCB failure Replace the main PCB ASSY.

2-19 Confidential
 Error code BE00 to C600
These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code C700

Out of Memory
Press Stop

There is insufficient memory to expand scan data.

<User Check>
• Delete scan data stored in the memory.
Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code C800 and C900

These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code CA00

Unusable Device
Remove USB device. Turn the machine off and then back on again. Retry using a
USB flash memory drive.

A USB device not within the specifications is connected to the USB terminal, resulting in
overcurrent.
<User Check>
• Disconnect the USB device not within the specifications.
Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

2-20 Confidential
 Error code CB00 to CF00
These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code D000

---

An error occurred while initializing the touch panel.

Step Cause Remedy
Connection failure of the touch Reconnect the touch panel PCB harness.
1
panel PCB harness
2 Touch panel PCB failure Replace the touch panel PCB ASSY.
3 Main PCB failure Replace the main PCB ASSY.

 Error code D100 to DF00

These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code E000

---

An error occurred in the ROM check sum.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

2-21 Confidential
 Error code E001
Unable to Update 0001
Check the firmware update file and try again.

The capacity of machine memory reached its maximum when installing the firmware.

Error code E002

Unable to Update 0002
Check the firmware update file and try again.

Designated folder could not be found in USB flash memory when installing the firmware.

Error code E003

Unable to Update 0003
Check the firmware update file and try again.

Firmware file could not be found in USB flash memory when installing the firmware.

Error code E004

Unable to Update 0004
Check the firmware update file and try again.

Firmware in USB flash memory could not be accessed when installing the firmware.

Error code E005

Unable to Update 0005
Check the firmware update file and try again.

Firmware file in USB flash memory was broken when installing the firmware.

Error code E006

Unable to Update 0006
Check the firmware update file and try again.

The length of firmware file name exceeded the limit when installing the firmware.

Error code E007

Unable to Update 0007
Check the firmware update file and try again.

The machine detected uninstallable DJF file when installing the firmware.
<User Check>
• Disconnect and connect the AC power cord.
Step Cause Remedy
USB flash memory data failure Replace the USB flash memory data to
1
uncorrupted one.
2 USB flash memory failure Replace the USB flash memory.
3 Main PCB failure Replace the main PCB ASSY.

2-22 Confidential
 Error code E008
Unable to Update E008
Firmware can not be installed as other function is running.
Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code E100

---

Program error
Step Cause Remedy
1 Firmware installation failure Reinstall the latest firmware.
2 Main PCB failure Replace the main PCB ASSY.

 Error code E200 to E400

These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code E600

Unable to Scan E6
See Troubleshooting in User's Guide.

Write error in the EEPROM of the main PCB

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

2-23 Confidential
 Error code E700 to EC00
These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code ED00

Print Unable ED

Communication between the wireless LAN PCB and the main PCB cannot be established at
machine startup.
Step Cause Remedy
Connection failure of the wireless Check the connection of the wireless LAN PCB
1
LAN PCB harness harness, and reconnect it if necessary.
2 Wireless LAN PCB failure Replace the wireless LAN PCB ASSY.
3 Main PCB failure Replace the main PCB ASSY.

 Error code EE00

Print Unable EE

Detected communication failure after communication between the wireless LAN PCB and the
main PCB was established.
Step Cause Remedy
1 Wireless LAN PCB failure Replace the wireless LAN PCB ASSY.
2 Main PCB failure Replace the main PCB ASSY.

 Error code EF00 to F800

These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

 Error code F900

---

The country code was not entered correctly.

Step Cause Remedy
The country code was not Reenter the country code. (Refer to "1.3.13
1 entered correctly. Setting by country (function code: 74)" in
Chapter 5.)

2-24 Confidential
 Error code FA00 to FF00
These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.

---

An unidentified error occurred.

Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

2-25 Confidential
4.2 Troubleshooting for Image Defects
4.2.1 Defect examples

Light Faulty registration Dark or

bluish white

Completely Vertical streaks White vertical

blank streaks

Hue defect Expanded image

Fig. 2-5

4.2.2 Troubleshooting according to image defect

 Light
<User Check>
- Check that the contrast setting is not too light.
- Clean the CIS glass.

Step Cause Remedy

Incorrect white level correction data Execute the maintenance mode function
1 "Acquire white level data and set CIS scan
area".
Dirty calibration sheet Replace the calibration sheet with a new
2
one.
First side or second side CIS unit Replace the first side or second side CIS
3
failure unit.
4 Main PCB failure Replace the main PCB ASSY.

2-26 Confidential
 Faulty registration

Step Cause Remedy

Document scanning position Reattach the document scanning position
1 actuator caught in sections of the actuator.
machine

 Dark or bluish white

<User Check>
- Check that the contrast setting is not too dark.

Step Cause Remedy

Incorrect white level correction data Execute the maintenance mode function
1 "Acquire white level data and set CIS scan
area".
Dirty calibration sheet Replace the calibration sheet with a new
2
one.
First side or second side CIS unit Replace the first side or second side CIS
3
failure unit.
4 Main PCB failure Replace the main PCB ASSY.

 Completely blank
<User Check>
- Check that the document is not reversed.
- Check that the document is set in the document tray correctly.

Step Cause Remedy

Incorrect white level correction data Execute the maintenance mode function
1 "Acquire white level data and set CIS scan
area".
First side or second side CIS unit Replace the first side or second side CIS
2
failure unit.
3 Main PCB failure Replace the main PCB ASSY.

2-27 Confidential
 Vertical streaks
<User Check>
- Clean the CIS glass.
- Clean the document pressure bar.

Step Cause Remedy

First side or second side CIS unit Replace the first side or second side CIS
1
failure unit.

 White vertical streaks

<User Check>
- Clean the CIS glass.
- Clean the document pressure bar.

Step Cause Remedy

First side or second side CIS unit Replace the first side or second side CIS
1
failure unit.

 Hue defect

Step Cause Remedy

Color parameter failure Execute the maintenance mode function
1 "Acquire white level data and set CIS scan
area".
Dirty calibration sheet Replace the calibration sheet with a new
2
one.
First side or second side CIS unit Replace the first side or second side CIS
3
failure unit.
4 Main PCB failure Replace the main PCB ASSY.

2-28 Confidential
 Expanded image

Step Cause Remedy

The maintenance mode function Execute the maintenance mode function
1 "Acquire white level data and set "Acquire white level data and set CIS scan
CIS scan area" are not set. area". (Refer to "1.3.11" in Chapter 5.)
The firmware is outdated Install the latest version firmware. (Refer to
2
"1.1" in Chapter 4.)
First side or second side CIS unit Replace the first side or second side CIS
3
failure unit.
4 Main PCB failure Replace the main PCB ASSY.

2-29 Confidential
4.3 Troubleshooting for Document Paper Feeding Problems
4.3.1 Multiple documents are fed
<User Check>
- Check that paper used for the document is not thinner than the standard. If it is too thin,
use a carrier sheet.
- Check that the document is not damp. If it is damp, dry it or use a carrier sheet.
- Check that the machine is not scanning a glossy paper used in magazines and others.
Step Cause Remedy
Incorrect double feeding sensor Reset the double feeding sensor threshold.
1
threshold setting
Connection failure of the double Reconnect the double feeding sensor
2
feeding sensor harness harness.
3 Separation spring coming off Reattach the separation spring.
4 Separation arm coming off Reattach the separation arm.
5 Abrasion of the separation pad Replace the separation pad.
6 Abrasion of the pick-up roller Replace the pick-up roller ASSY.
7 Deformed front plate spring Replace the separation pad cover.
8 Bent or broken separation spring Replace the separation spring.
9 Separation arm failure Replace the separation arm.
10 Double feeding sensor failure Replace the double feeding sensor.

4.3.2 Document becomes wrinkled

<User Check>
- Check that the document guide is adjusted to suit the document size.
- Check that the document is not curled.
Step Cause Remedy
1 Abrasion of the pick-up roller Replace the pick-up roller ASSY.

2-30 Confidential
4.3.3 Document becomes jammed
<User Check>
- Check that the document size is within the standard. If it is too small, use a carrier sheet.
- Check that the document is not wrinkled. If wrinkled, use a carrier sheet.
- Check that the document is not torn. If torn, use a carrier sheet.
- Check that the front cover is closed correctly.
- Check that the document is not damp. If it is damp, dry it or use a carrier sheet.
- Check that paper used for the document is not thinner than the standard. If it is too thin,
use a carrier sheet.
Step Cause Remedy
Document scanning position Reattach the document scanning position
1 actuator caught in sections of the actuator.
machine
2 Output tray attachment failure Reattach the output tray.
Attachment failure of the two CIS Reattach the two CIS units.
3
units
Attachment failure of the gears in Reattach the gears in the feeding system.
4
the feeding system
5 Separation pad failure Replace the separation pad ASSY.
Misalignment or bending of the Replace the pick-up roller cover ASSY.
6
pick-up roller support film
Deformation of, or burrs on, the Replace the output tray.
7
output tray
8 One way clutch failure Replace the one way clutch.
9 Main motor failure Replace the main motor.

2-31 Confidential
4.3.4 Document is not picked up and fed
<User Check>
- Check that paper used for the document is not thinner than the standard. If it is too thin,
use a carrier sheet.
- Check that the front cover is closed correctly.
- Check that the separation pad cover is closed correctly.
Step Cause Remedy
Document detection actuator Reattach the document detection actuator.
1
coming off
Connection failure of the document Reconnect the document detection sensor
2
detection sensor harness harness.
Connection failure of the top cover Reconnect the top cover sensor harness.
3
sensor harness
Connection failure of the front cover Reconnect the front cover sensor harness.
4
sensor harness
Connection failure of the main Reconnect the main motor harness.
5
motor harness
Attachment failure of the gears in Reattach the gears in the feeding system.
6
the feeding system
7 Top cover sensor failure Replace the top cover sensor.
8 Front cover sensor failure Replace the front cover sensor.
Document detection sensor failure Replace the document detection sensor
9
PCB.
10 One way clutch failure Replace the one way clutch.
11 Deformed front plate spring Replace the separation pad cover.
12 Main motor failure Replace the main motor.
13 Main PCB failure Replace the main PCB ASSY.

2-32 Confidential
4.4 Troubleshooting for Software Problems
End users can solve problems related to software, for instance, scanning is not possible from
a computer although scanning can be performed from the machine, as long as they follow
the User Check items. If the problem still cannot be solved, follow each procedure according
to the step number in the tables below.

4.4.1 Does not respond to operation from a computer

<User Check>
- Check that the USB cable is not damaged.
- When using an interface switch, check that the correct machine is selected.
- Check the relevant section in the User's Guide.
- Check the driver settings.
- Reset the machine to the default settings. (Refer to the User's Guide.)
- Unplug the AC power cord and then plug the AC power cord again into the outlet.
Step Cause Remedy
1 Program malfunction Reinstall the firmware.
Connection failure of the front cover Reconnect the front cover sensor harness.
2
sensor harness
Connection failure of the top cover Reconnect the top cover sensor harness.
3
sensor harness
4 Rubber key attachment failure Reattach the rubber key.
5 Front cover sensor failure Replace the front cover sensor ASSY.
6 Top cover sensor failure Replace the top cover sensor ASSY.
7 Main PCB failure Replace the main PCB ASSY.

4.4.2 Cannot read data

<User Check>
- Check the relevant section in the User's Guide.
- Unplug the AC power cord and then plug the AC power cord again into the outlet.
Step Cause Remedy
Connection failure of the front cover Reconnect the front cover sensor harness.
1
sensor harness
Connection failure of the top cover Reconnect the top cover sensor harness.
2
sensor harness
3 Front cover sensor failure Replace the front cover sensor ASSY.
4 Top cover sensor failure Replace the top cover sensor ASSY.
First side or second side CIS unit Replace the first side or second side CIS
5
failure unit.
6 Main PCB failure Replace the main PCB ASSY.

2-33 Confidential
4.5 Troubleshooting for Control Panel Problems
4.5.1 Nothing is displayed on the LCD
<User Check>
- Check that the AC power cord is connected correctly.
Step Cause Remedy
1 AC power cord failure Replace the AC power cord.
Connection failure of the key PCB Reconnect the key PCB harness.
2
harness
Connection failure of the panel PCB Reconnect the panel PCB harness.
3
harness
Connection failure of the LCD flat Reconnect the LCD flat cable.
4
cable
Connection failure of the top cover Reconnect the top cover sensor harness.
5
sensor harness
6 Top cover sensor failure Replace the top cover sensor ASSY.
7 Key PCB failure Replace the key PCB ASSY.
8 Power supply PCB failure Replace the power supply PCB ASSY.
9 Main PCB failure Replace the main PCB ASSY.

4.5.2 Control panel is inoperable

<User Check>
- Check that the function lock is not set.
Step Cause Remedy
1 Key PCB attachment failure Reattach the key PCB.
Connection failure of the key PCB Reconnect the key PCB harness.
2
harness
Connection failure of the front cover Reconnect the front cover sensor harness.
3
sensor harness
4 Front cover sensor failure Replace the front cover sensor ASSY.
5 Rubber key failure Replace the rubber key.
6 Key PCB failure Replace the key PCB ASSY.
7 Power supply PCB failure Replace the power supply PCB ASSY.
8 Main PCB failure Replace the main PCB ASSY.

2-34 Confidential
4.5.3 Touch panel is inoperable
Step Cause Remedy
1 Key PCB attachment failure Reattach the key PCB.
Connection failure of the key PCB Reconnect the key PCB harness.
2
harness
Connection failure of the touch Reconnect the touch panel sensor FPC.
3
panel sensor FPC
Connection failure of the front cover Reconnect the front cover sensor harness.
4
sensor harness
5 Front cover sensor failure Replace the front cover sensor ASSY.
6 Key PCB failure Replace the key PCB ASSY.
7 Touch panel sensor failure Replace the touch panel sensor.
8 Power supply PCB failure Replace the power supply PCB ASSY.
9 Main PCB failure Replace the main PCB ASSY.

4.6 Troubleshooting for Network Problems

4.6.1 Cannot scan via network connection
<User Check>
- Check the relevant section in the Network Setting Guide.
- Check the network connection.
- Reset the network. (Refer to the User's Guide.)
Step Cause Remedy
Connection failure of the wireless Reconnect the wireless LAN PCB ASSY
1
LAN PCB harness harness.
2 Wireless LAN PCB failure Replace the wireless LAN PCB ASSY.
Deformed LAN terminal pin Replace the main PCB ASSY.
3
Main PCB failure

2-35 Confidential
4.7 Troubleshooting for Other Problems
4.7.1 Machine does not turn ON
<User Check>
- Connect the AC power cord correctly.
Step Cause Remedy
Connection failure of the panel PCB Reconnect the panel PCB harness.
1
harness
Connection failure of the top cover Reconnect the top cover sensor harness.
2
sensor harness
3 Top cover sensor failure Replace the top cover sensor ASSY.
4 Panel PCB failure Replace the panel PCB ASSY.
5 Power supply PCB failure Replace the power supply PCB ASSY.
6 Main PCB failure Replace the main PCB ASSY.

4.7.2 Unusual noise is coming from the machine

<User Check>
- Check that the front cover is closed correctly.
Step Cause Remedy
Possible cause differs depending When the location with the problem is
1 on the location. Identify the location identified, check if there is a foreign object
with the problem. around that location.
2 Insufficient grease on parts Re-grease the parts.
3 Bent or defective part Replace the part.

4.7.3 Cannot save data in USB flash memory

<User Check>
- Check that the USB flash memory is inserted into the USB terminal correctly.
- Replace the USB flash memory and try saving data again.
- Check that the USB flash memory is not write-protected.
Step Cause Remedy
1 Rubber key attachment failure Reattach the rubber key.
2 Rubber key failure Replace the rubber key.
3 Panel PCB failure Replace the panel PCB ASSY.
4 Main PCB failure Replace the main PCB ASSY.

4.7.4 Cannot reset counters for periodic replacement parts

Step Cause Remedy
1 Counter reset failure Reset counter again.
2 Main PCB failure Replace the main PCB ASSY.

2-36 Confidential
4.7.5 Can not register
<User Check>
- Check that the number of items registered has not been exceeded.
- Check the network connection.
- Check the relevant section in the Network Setting Guide.
Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

4.7.6 Machine does not operate

<User Check>
- Turn the power switch OFF and then ON again.
Step Cause Remedy
1 Main PCB failure Replace the main PCB ASSY.

2-37 Confidential
 CHAPTER 3
DISASSEMBLY/REASSEMBLY

Confidential
 CHAPTER 3 DISASSEMBLY/REASSEMBLY
This chapter describes procedures for disassembling and reassembling the machine with
related notes. The provided disassembly order flow enables you to take in the disassembly
procedure of related part at a glance.
At the start of disassembling, you can check the disassembly order flow which guides you
through a shortcut to get to the part.
This chapter also covers screw tightening torques and lubrication points where the specified
lubrication should be applied when the machine is assembled.

CONTENTS
1. SAFETY PRECAUTIONS ............................................................................................. 3-1
2. PACKING ......................................................................................................................3-2
3. SCREW CATALOGUE .................................................................................................. 3-3
4. SCREW TORQUE LIST ................................................................................................ 3-4
5. LUBRICATION .............................................................................................................. 3-5
6. OVERVIEW OF GEARS................................................................................................ 3-6
7. HARNESS ROUTING.................................................................................................... 3-7
8. DISASSEMBLY FLOW CHART .................................................................................. 3-10
9. DISASSEMBLY PROCEDURE ................................................................................... 3-11
9.1 Preparation ................................................................................................................3-11
9.2 Separation pad ASSY ............................................................................................... 3-12
9.3 Pick-up roller ASSY .................................................................................................. 3-14
9.4 Output tray ................................................................................................................ 3-15
9.5 Side cover L .............................................................................................................. 3-16
9.6 Side cover R ............................................................................................................. 3-16
9.7 Main PCB ASSY ....................................................................................................... 3-17
9.8 USB host PCB ASSY................................................................................................ 3-19
9.9 Wireless LAN PCB ASSY ......................................................................................... 3-20
9.10 Front cover L/R ......................................................................................................... 3-21
9.11 Panel ASSY .............................................................................................................. 3-22
9.12 Panel PCB ASSY / Key PCB ASSY /
Rubber key / Top cover sensor / Top cover actuator................................................. 3-25
9.13 Document detection sensor PCB / Document detection actuator /
Document scanning position sensor PCB /
Document scanning position actuator /
Double feeding sensor (Sent) / Separation pad ASSY ............................................. 3-27
9.14 Second side CIS unit ................................................................................................ 3-32
9.15 Top cover / Document guide LS / Document guide RS............................................. 3-33
9.16 Back cover S............................................................................................................. 3-34
9.17 Back cover ................................................................................................................ 3-35
9.18 Power supply PCB ASSY ......................................................................................... 3-36

Confidential
9.19 Main motor ................................................................................................................ 3-39
9.20 Front cover sensor .................................................................................................... 3-40
9.21 Double feeding sensor PCB ASSY (Receive)........................................................... 3-41
9.22 First side CIS unit...................................................................................................... 3-42
9.23 One way clutch ......................................................................................................... 3-43

Confidential
1. SAFETY PRECAUTIONS

To avoid creating secondary problems by mishandling, follow the warnings and precautions
below during maintenance work.
• Be careful not to lose screws, washers, or other parts removed.
• Be sure to apply grease to applicable positions specified in this chapter.
• When using soldering irons or other heat-generating tools, take care not to accidentally
damage parts such as wires, PCBs and covers.
• Static electricity charged in your body may damage electronic parts. When transporting
PCBs, be sure to wrap them in conductive sheets.
• When replacing the PCB and all the other related parts, put on a grounding wrist band and
perform the job on a static mat. Also take care not to touch the conductor sections on the
flat cables or on the wire harnesses.
• After disconnecting flat cables, check that each cable is not damaged at its end or short-
circuited.
• When connecting flat cables, do not insert them at an angle. After insertion, check that the
cables are not at an angle.
• When connecting or disconnecting harnesses, hold the connector body, not the cables. If
the connector is locked, release it first.
• After a repair, check not only the repaired portion but also harness treatment. Also check
that other related portions are functioning properly.
• After assembly, it is recommended to conduct dielectric test and continuity test.

3-1 Confidential
2. PACKING

3-2 Confidential
3. SCREW CATALOGUE

Taptite bind B Screw pan (S/P washer)

Taptite bind B Screw pan (S/P washer)

M3x10 M3x6DA

Taptite bind B Screw pan (S/P washer)

M4x12 M3.5x6

Taptite cup B

Taptite cup B
M3x10

Taptite cup S

Taptite cup S
M3x6

3-3 Confidential
4. SCREW TORQUE LIST

Note:
• To check the shape of each screw, refer to "3. SCREW CATALOGUE" in this chapter.

Tightening
Location of screw Screw type Q'ty torque
N · m (kgf · cm)
Bottom cover Taptite cup B M3x10 4 0.50.1 (51)
Side cover L Taptite cup B M3x10 1 0.50.1 (51)
Side cover R Taptite cup B M3x10 1 0.50.1 (51)
Main PCB shield plate 1 0.70.1 (71)
Taptite cup S M3x6
Earth harness (BL) 1 0.70.1 (71)
Main PCB ASSY Taptite cup S M3x6 2 0.70.1 (71)
USB host PCB ASSY Taptite bind B M4x12 2 0.70.1 (71)
Earth harness (BK) Taptite bind B M3x10 1 0.50.1 (51)
Main PCB shield
Earth harness (YW) Taptite bind B M3x10 1 0.50.1 (51)
frame
Earth harness (WH) Taptite bind B M3x10 1 0.50.1 (51)
Panel ASSY Taptite bind B M3x10 2 0.50.1 (51)
Taptite cup S M3x6 2 0.40.1 (41)
Panel PCB shield
Taptite bind B M3x10 2 0.50.1 (51)
Panel PCB ASSY Taptite cup S M3x6 2 0.40.1 (41)
Key PCB ASSY Taptite cup S M3x6 1 0.40.1 (41)
LCD hold plate Taptite bind B M3x10 6 0.50.1 (51)
Top cover sensor holder Taptite bind B M3x10 1 0.50.1 (51)
Upper chute earth spring Taptite cup S M3x6 1 0.70.1 (71)
Double feeding sensor holder Taptite bind B M3x10 2 0.50.1 (51)
Pinch roller support plate Taptite bind B M3x10 2 0.50.1 (51)
Back cover Taptite cup B M3x10 4 0.50.1 (51)
Security slot earth plate Taptite cup B M3x10 1 0.50.1 (51)
Power supply unit Taptite bind B M3x10 4 0.50.1 (51)
Screw pan (S/P washer)
Power supply earth harness 1 0.50.1 (51)
M3.5x6
Power supply PCB ASSY Taptite cup S M3x6 3 0.40.1 (41)
Earth harness (YW) Taptite cup S M3x6 1 0.40.1 (41)
Lower frame Taptite cup B M3x10 4 0.50.1 (51)
Screw pan (S/P washer)
Main motor 1 0.50.1 (51)
M3x6DA
Front cover sensor holder Taptite cup B M3x10 1 0.50.1 (51)
Double feeding sensor upper shield Taptite bind B M3x10 2 0.50.1 (51)

3-4 Confidential
5. LUBRICATION

Lubrication oil type

Lubrication point Quantity of lubrication
(Maker name)
FLOIL GE-676 (Kanto Kasei) One way clutch 1 place 1.5 mm dia. ball

 One way clutch

Fig. 3-1

3-5 Confidential
6. OVERVIEW OF GEARS
One way clutch Gear 60/20
LD6056 LD6054

Feed roller gear

LD6070

Gear 67
LD6053

Eject roller gear

LD6070

Gear 20/50 Gear 40/24

LD6051 LD6052
* Part codes of these gears are subject to change without notice.

Fig. 3-2

3-6 Confidential
7. HARNESS ROUTING

1 Main PCB ASSY

Double feeding sensor harness

(Receive) (RD, WH, BK, NB) Second side CIS flat cable
USB host PCB harness
(GN, RD, WH, BK, YG) First side CIS flat cable
Front cover sensor harness (WH) Power supply PCB harness (WH)

Earth harness
(GN)
Main motor
harness (RD)
Earth harness
(BK)

Earth harness
Wireless LAN
(BL)
harness

Earth harness
(YW)

Panel PCB
harness (WH)

Harness colors are subject to change for some reason.

3-7 Confidential
2 Panel PCB ASSY

Document detection Double feeding sensor

sensor harness (WH) harness (Sent) (WH) Panel flat cable

Top cover sensor

harness (WH)

Panel PCB
harness (WH)

Earth harness
(BL)

Earth harness
(BK) Earth harness
(WH)

Document scanning
position sensor
harness (YW)

3 Frame R

Rib

Front cover sensor Rib

Core
Rib

Guide

Double feeding sensor harness

(Receive) (RD, WH, BK, NB)
Front cover sensor harness
(WH)

Harness colors are subject to change for some reason.

3-8 Confidential
4 Power supply unit

Power supply harness holder

Power harness (BL, BR)

Power supply PCB ASSY

5 Wireless LAN PCB ASSY

Wireless LAN PCB ASSY

Rib

Rib

Wireless LAN harness

Harness colors are subject to change for some reason.

3-9 Confidential
8. DISASSEMBLY FLOW CHART

Disassembly / Re-Assembly (second)

9.2 Separation 9.3 Pick-up roller 9.13 Separation 9.14 Second side
arm / Separation ASSY pad ASSY CIS unit 9.15 Top cover
spring 5/5 5/5 10/10 20/20
5/10

9.15 Document
guide LS / Document
guide RS
9.4 Output tray 5/5
15/15

9.7 Main PCB

shield plate
9.5 Side cover L 9.6 Side cover R 10/10
10/10 10/10

9.7 Main PCB 9.22 First side CIS

ASSY 9.16 Back cover S unit
30/60 10/10 10/30

9.10 Front cover 9.8 USB host PCB 9.20 Front cover 9.18 Main PCB
L/R ASSY sensor shield frame 9.17 Back cover
10/15 15/15 10/10 15/10 15/15

9.23 One way 9.9 Wireless LAN 9.18 Main PCB

9.11 Front cover clutch PCB ASSY earth plate / Power
60/80 10/10 5/5 supply unit
25/40

9.18 Power supply

9.11 Panel ASSY 9.11 Upper chute harness holder
20/20 20/30 15/15

9.13 Document
9.12 Top cover 9.12 Top cover detection sensor
actuator sensor 9.19 Lower frame
PCB / Document
10/10 10/10 scanning position 20/50
sensor PCB
10/20

9.12 Panel flat 9.13 Double 9.13 Upper chute 9.21 CIS earth
cable feeding sensor film plate 9.19 Main motor
5/5 holder 10/20 5/5 20/50
10/10

9.12 Key PCB 9.13 Separation 9.13 Double 9.21 Double

ASSY pad cover feeding sensor feeding sensor
5/10 10/10 (Sent) upper shield
10/10 5/5

9.12 Panel PCB 9.13 Pinch roller 9.13 Cover open 9.21 Double
shield 9.12 Rubber key support plate lever shaft feeding sensor
15/15 5/10 10/10 5/15 PCB ASSY
(Receive)
5/5

9.12 Panel PCB 9.13 Document 9.13 Upper chute

ASSY detection actuator earth spring
10/10 / Document 5/5
scanning position
actuator
20/20

3-10 Confidential
9. DISASSEMBLY PROCEDURE

9.1 Preparation
 Disconnecting Cables and Removing Accessories
Prior to proceeding with the disassembly procedure,

(1) Disconnect the following:

• AC power cord
• USB cable (if connected)
• LAN cable (if connected)

LAN cable

USB cable

AC power cord

Fig. 3-3

3-11 Confidential
9.2 Separation pad ASSY
(1) Open the top cover, and push the cover release lever to open the front cover.
(2) Push the two hooks on the separation pad cover inward to open it.

Hooks

Front cover

Separation pad cover

Top cover

Cover release lever

Fig. 3-4

3-12 Confidential
(3) Push the two hooks on the separation arm inward to open the separation arm, and remove
the separation spring from the front cover.

Note:
• Be careful not to damage the separation arm by opening it too much.
• Do not close the front cover when the separation arm is opened to prevent the
separation arm to be damaged.

(4) Push the two hooks on the front cover outward. Remove the two bosses on the separation
arm, and remove the separation arm from the front cover.

Boss

Separation arm
Rib
Boss Hook Separation spring

Separation spring Rib

Hook
Hook
Hook

Front cover

Separation pad cover

Fig. 3-5

(5) Close the separation pad cover.

Assembling Note:
• When assembling the separation spring, engage it with ribs on the front cover and
separation pad cover.

3-13 Confidential
9.3 Pick-up roller ASSY
(1) Slide the document guide L and R outward.
(2) Push the two hooks inward to open the pick-up roller cover ASSY. Slide the pick-up roller
cover ASSY in the direction of arrow 2a to remove the boss A, and in the direction of arrow
2b to remove the boss B. Then remove the pick-up roller cover ASSY from the machine.

Hooks
Document guide L

Pick-up roller
cover ASSY
Document guide R
Boss B

2b
Boss A

2a

Fig. 3-6

(3) Slide the pick-up roller ASSY in the direction of the arrow, engage the two shaft cutout
surfaces on the pick-up roller ASSY with the two notches on the pick-up roller bushing, and
then remove the pick-up roller ASSY from the machine.

Cutout surface
Pick-up roller ASSY

Cutout surface

Pick-up roller bushing

Fig. 3-7

(4) Close the front cover and the top cover.

3-14 Confidential
9.4 Output tray
(1) Turn over the machine to pull out the output tray.

Note:
• When turning over the machine, spread a sheet to prevent the top cover to be
scratched.

(2) Remove the four taptite cup B M3x10 screws, and remove the bottom cover from the
machine.
(3) Remove the output tray from the bottom cover.
(4) Remove the four rubber foots from the bottom cover.

Taptite cup B M3x10 Rubber foot

Taptite cup B M3x10

Rubber foot
Rubber foot

Output tray

Bottom cover
Rubber foot

Fig. 3-8

3-15 Confidential
9.5 Side cover L
(1) Turn over the machine and open the top cover. Push the cover release lever to open the
front cover.
(2) Remove the taptite cup B M3x10 screw, and release the hook A to open the bottom.
Release the remaining four hooks by swinging the side cover L in the direction of the arrow,
and remove the side cover L from the machine.
(3) Remove the top cover shaft from the machine.

Taptite cup B M3x10

Top cover shaft

Hooks Hook

Side cover L

Hook

Hook A

Fig. 3-9

9.6 Side cover R

(1) Remove the taptite cup B M3x10 screw, and release the hook A to open the bottom.
Release the remaining four hooks by swinging the side cover R in the direction of the
arrow, and remove the side cover R from the machine.
(2) Remove the top cover shaft from the machine.

Taptite cup B M3x10

Top cover shaft

Hooks

Hook

Hook
Side cover R

Hook A

Fig. 3-10

(3) Close the front cover and the top cover.

3-16 Confidential
9.7 Main PCB ASSY
(1) Turn over the machine. Remove the two taptite cup S M3x6 screws, and remove the earth
harness (BL) and the main PCB shield plate.

Note:
• When turning over the machine, spread a sheet to prevent top cover to be
scratched.

Taptite cup S M3x6

Earth harness (BL)

Main PCB shield plate

“A”

Main PCB shield frame

Fig. 3-11

HARNESS ROUTING: Refer to “1. Main PCB ASSY”.

Assembling Note:
• Attach "A" on the main PCB shield plate to be under the main PCB shield frame.

3-17 Confidential
 (2) Disconnect all harnesses and flat cables connected to the main PCB ASSY.

Power supply
PCB harness

Main PCB ASSY Main motor

harness

Wireless LAN Panel PCB

harness harness

Front cover
sensor harness
Double feeding sensor USB host Second side First side CIS
harness (Receive) PCB harness CIS flat cable flat cable

Fig. 3-12

HARNESS ROUTING: Refer to “1. Main PCB ASSY”.

(3) Remove the two taptite cup S M3x6 screws to remove the main PCB ASSY from the
machine.

Taptite cup S M3x6

Main PCB ASSY

Fig. 3-13

3-18 Confidential
9.8 USB host PCB ASSY
(1) Remove the taptite bind B M3x10 screw to remove the earth harness (BK).
(2) Release the USB host PCB harness, the front cover sensor harness, the double feeding
sensor harness (Receive), and the earth harness (BK) from the securing fixtures.
(3) Remove the two taptite bind B M4x12 screws. Lift the USB earth plate to remove the USB
host PCB ASSY from the machine.

Note:
• Be careful not to deform the USB earth plate.

Taptite bind B M4x12

USB host PCB ASSY

Taptite bind B M3x10

USB host PCB harness Earth harness (BK)

Double feeding sensor

harness (Receive)

USB earth plate

Front cover sensor harness

Fig. 3-14

HARNESS ROUTING: Refer to “1. Main PCB ASSY” and “3. Frame R”.

3-19 Confidential
9.9 Wireless LAN PCB ASSY
(1) Release the hook to remove the wireless LAN PCB ASSY.
(2) Disconnect the wireless LAN harness from the wireless LAN PCB ASSY.

Wireless LAN PCB ASSY

Hook

Wireless LAN harness

Fig. 3-15

HARNESS ROUTING: Refer to “5. Wireless LAN PCB ASSY”.

3-20 Confidential
9.10 Front cover L/R
(1) Slide the front cover L in the direction of arrow 1a. Engage the rib on the front cover L with
the notch on the machine to pull out and remove the front cover L from the machine in the
direction of arrow 1b.
(2) Slide the front cover R in the direction of arrow 2a. Engage the rib on the front cover R with
the notch on the machine to pull out and remove the front cover R from the machine in the
direction of arrow 2b.

Notch

2a
2b

Notch

Front cover R Rib

Rib

1a
1b

Front cover L

Fig. 3-16

3-21 Confidential
9.11 Panel ASSY
(1) Remove the taptite bind B M3x10 screw, then remove the earth harness (YW).
(2) Release the hook to remove the core of the second side CIS flat cable from the machine,
then release the second side CIS flat cable, the panel PCB harness, the earth harness
(BL), and the earth harness (YW) from the securing fixtures.
(3) Pull out the core from the second side CIS flat cable. Then pull out the second side CIS flat
cable and the earth harness (BK) from the hole on the machine.

Taptite bind B M3x10

Core
Earth harness (YW)
Second side
CIS flat cable
Earth harness (BL)

Hole Hook Panel PCB harness

Second side
CIS flat cable
Earth harness (BK)

Fig. 3-17

HARNESS ROUTING: Refer to “1. Main PCB ASSY”.

(4) Turn over the machine and open the top cover. Push the cover release lever to open the
front cover.

Note:
• Be careful not to drop the main PCB shield frame and the USB earth plate as they
are not secured.

(5) Push the front cover in the direction of arrow 5a to remove the boss A, and in the direction
of arrow 5b to remove the boss B. Then remove the front cover from the machine.

Front cover

5a

Boss A

5b Boss B

Fig. 3-18

3-22 Confidential
(6) Remove the two taptite bind B M3x10 screws, and release the four hooks. Slide the upper
chute in the direction of the arrow and release the six tabs from the upper chute.

Taptite bind B M3x10

Upper chute

Tabs

Tabs

Hooks

Panel ASSY

Hooks

Fig. 3-19

Note:
• Be careful not to pull any harness.

3-23 Confidential
(7) Open the upper chute from the panel ASSY.
(8) Remove the taptite cup S M3x6 screw to remove the earth harness (BL), and then pull out
the earth harness (BL) from the hole on the upper chute.
(9) Remove the two panel harness holders, and disconnect the panel PCB harness from the
panel PCB ASSY, and then pull out the panel PCB harness from the hole on the upper
chute.
(10) Disconnect the document detection sensor harness, the document scanning position
sensor harness and the double feeding sensor harness (Sent) from the key PCB ASSY.

Taptite cup S M3x6

Panel harness holders
Earth harness (BL)

Document scanning
position sensor harness
Double feeding sensor Panel PCB harness
harness (Sent)
Document detection
sensor harness Hole
Key PCB ASSY

Upper chute
Panel ASSY

Fig. 3-20

HARNESS ROUTING: Refer to “2. Panel PCB ASSY”.

Assembling Note:
• Make sure that there is no slack in the panel PCB harness when reconnecting it.

3-24 Confidential
9.12 Panel PCB ASSY / Key PCB ASSY /
Rubber key / Top cover sensor / Top cover actuator
(1) Disconnect the panel flat cable from the panel PCB ASSY and the key PCB ASSY.
(2) Remove the two taptite cup S M3x6 screws and the two taptite bind B M3x10 screws to
remove the panel PCB shield.
(3) Release the lock of connector on the panel PCB ASSY, and disconnect the LCD relay PCB
flat cable.
(4) Remove the two taptite cup S M3x6 screws, and remove the panel PCB ASSY.
(5) Disconnect the top cover sensor harness from the key PCB ASSY.
(6) Remove the taptite cup S M3x6 screw, and release the three hooks to remove the key PCB
ASSY.
(7) Remove the rubber key from the panel ASSY.

Panel PCB shield

Panel flat cable
Taptite bind B M3x10

Taptite cup
Top cover sensor harness S M3x6
Taptite cup S M3x6

Key PCB ASSY

Taptite cup S M3x6

Rubber key
Panel PCB ASSY

Lock

Hooks

Panel ASSY
LCD relay PCB
flat cable

Fig. 3-21

3-25 Confidential
(8) Remove the taptite bind B M3x10 screw to remove the top cover sensor holder from the panel
ASSY.
(9) Release the two hooks to remove the top cover sensor from the top cover sensor holder.
(10) Lift the top cover actuator and remove it from the boss on the panel ASSY along with the top
cover actuator spring.
(11) Remove the top cover actuator spring from the top cover actuator.

Top cover Panel ASSY

actuator spring

Top cover actuator

Taptite bind B M3x10

Top cover sensor holder

Boss
Top cover
actuator spring

Top cover sensor

Hooks

Boss Top cover actuator

Panel ASSY

Fig. 3-22

HARNESS ROUTING: Refer to “2. Panel PCB ASSY”.

Assembling Note:
• Attach the top cover actuator spring on the position described in the illustration above.

3-26 Confidential
9.13 Document detection sensor PCB / Document detection actuator /
Document scanning position sensor PCB /
Document scanning position actuator /
Double feeding sensor (Sent) / Separation pad ASSY
(1) Remove the document detection sensor harness, the document scanning position sensor
harness, and the double feeding sensor harness (Sent) from the upper chute film, and
release the upper chute film from the two hooks on the upper chute.
(2) Push the rib in the direction of the arrow to remove the document detection sensor PCB
from the upper chute.
(3) Disconnect the document detection sensor harness from the document detection sensor
PCB.
(4) Release the hook A, and remove the document scanning position sensor PCB from the
upper chute.
(5) Disconnect the document scanning position sensor harness from the document scanning
position sensor PCB.

Upper chute film

Document scanning Document

position sensor harness (WH)/ scanning position
connector (WH) sensor PCB Document
detection
sensor PCB
Document detection
Upper chute sensor harness (WH)/
connector (BL)

Hook

Hook A

Rib

Double feeding sensor harness (Sent) Hook

Fig. 3-23

HARNESS ROUTING: Refer to “2. Panel PCB ASSY”.

3-27 Confidential
 (6) Remove the taptite cup S M3x6 screw, and lift the upper chute earth spring.
(7) Push the two hooks on the upper chute outward, and remove the cover open lever shaft
from the upper chute.
(8) Remove the upper chute earth spring from the upper chute.
(9) Remove the two taptite bind B M3x10 screws, and remove the double feeding sensor
holder from the upper chute.
(10) Release the double feeding sensor harness (Sent) from the securing fixture, and remove
the double feeding sensor (Sent) from the upper chute.

Cover open lever shaft

Upper chute
earth spring

Taptite bind B M3x10

Taptite cup S M3x6

Cover release lever spring

Taptite bind B M3x10

Double feeding sensor holder

Hook

Double feeding sensor (Sent)

Earth harness (WH)

Double feeding
sensor harness (Sent)

Hook

Upper chute

Fig. 3-24

HARNESS ROUTING: Refer to “2. Panel PCB ASSY”.

Assembling Note:
• Attach the upper chute earth spring and the cover release lever spring on the position
described in the illustration above.
• Attach the upper chute earth spring under the cover open lever shaft.

3-28 Confidential
(11) Push the two hooks on the separation pad cover inward to open the separation pad cover.
(12) Engage the separation pad cover with the groove on the upper chute, and slide it in the
direction of arrow 12b while pulling its shaft in the direction of arrow 12a using spring peg or
other tools. Remove the slit section on the separation pad cover shaft from the rib on the
upper chute. Then remove the shaft on the left side of the separation pad cover to remove
it from the upper chute in the direction of arrow 12c.

Rib

Slit

Upper chute

Groove
12a
12b

Separation pad cover

Hook

12c
Hook

Fig. 3-25

(13) Push both of the two hooks on the separation pad ASSY inward, and remove the
separation pad ASSY from the separation pad cover.

Hooks

Separation pad ASSY

Separation pad cover

Fig. 3-26

3-29 Confidential
 (14) Release the hook, then remove the document detection actuator and the document
detection actuator spring from the upper chute.
(15) Remove the document detection actuator spring from the document detection actuator.
(16) Remove the two taptite bind B M3x10 screws. Then remove the earth harness (WH) and
the pinch roller support plate from the upper chute.
(17) Remove the document scanning position actuator and the document scanning position
actuator spring from the upper chute.
(18) Remove the document scanning position actuator spring from the document scanning
position actuator.

Taptite bind B M3x10

Earth harness (WH)

Pinch roller support plate

Document scanning
position actuator spring
Document scanning
position actuator
Document detection actuator

Upper chute Document detection

actuator spring

Hook

Document scanning
position actuator Document
detection actuator

Document scanning Document detection

position actuator spring actuator spring

Fig. 3-27

HARNESS ROUTING: Refer to “2. Panel PCB ASSY”.

Assembling Note:
• Attach the document detection actuator spring on the position described in the
illustration above.
• Attach the document scanning position actuator spring on the position described in the
illustration above.

3-30 Confidential
 (19) Remove the double feeding sensor earth spring from the upper chute.
(20) Remove the two pinch roller springs to remove the pinch roller shaft from the upper chute.

Pinch roller shaft

Pinch roller spring

Pinch roller spring Double feeding sensor earth spring

Upper chute

Fig. 3-28

Assembling Note:
• Attach the double feeding sensor earth spring on the position described in the
illustration above.

3-31 Confidential
9.14 Second side CIS unit
(1) Turn over the upper chute.
(2) Release the two hooks, lift the second side CIS unit, and disconnect the second side CIS
flat cable from it.
(3) Pull out the second side CIS flat cable from the hole on the upper chute.
(4) Remove the CIS spring from the upper chute.

Second side CIS unit

CIS spring

Hook
Second side CIS flat cable

Upper chute

Hook

Second side CIS flat cable

Fig. 3-29

3-32 Confidential
9.15 Top cover / Document guide LS / Document guide RS
(1) Slide the document guide L and R inward.
(2) Remove the boss on the left side of the top cover, the hook on the document guide L, the
hook on the document guide R, and the boss on the right side of the top cover in this order,
then remove the top cover from the machine.

Top cover

Hook on the
Boss document guide L

Hook on the
document guide R

Document guide LS
Boss

Document guide RS

Fig. 3-30

(3) Slide the document guide LS to the left edge and RS to the right edge to remove them from
the machine.

Document guide LS

Document guide RS

Fig. 3-31

3-33 Confidential
9.16 Back cover S
(1) Push both arms of the back cover S outward to remove them from the both bosses, and
remove the back cover S from the machine.
(2) Remove the back cover S spring from the back cover S.

Back cover S

Arm

Boss

Back cover S spring

Arm

Boss

Back cover S

Back cover S spring

Rib

Fig. 3-32

Assembling Note:
• Attach the back cover S spring on the position described in the illustration above.

3-34 Confidential
9.17 Back cover
(1) Remove the four taptite cup B M3x10 screws, and release the two hooks A to open the
bottom. Then release the upper three hooks from the three ribs to remove the back cover
from the machine.
(2) Remove the taptite cup B M3x10 screw, and remove the security slot earth plate from the
back cover.

Hooks

Taptite cup B Hook A

M3x10

Taptite cup B M3x10 Back cover

Security slot
earth plate

Ribs

Hook A

Taptite cup B
M3x10

Fig. 3-33

3-35 Confidential
9.18 Power supply PCB ASSY
(1) Turn over the machine to remove the main PCB shield frame and the USB earth plate from
it.

Main PCB shield frame

Hook

Main PCB shield frame

USB earth plate

Hook

Fig. 3-34

Assembling Note:
• Engage the two hooks on the machine with the main PCB shield frame when attaching.

3-36 Confidential
 (2) Disconnect the power supply PCB harness from the guide behind the machine, and pull it
out from the hole on the machine.
(3) Remove the screw pan (S/P washer) M3.5x6 screw and the four taptite bind B M3x10
screws to remove the power supply earth harness, the main PCB earth plate, and the
power supply unit from the machine.

Taptite bind B M3x10

Screw pan (S/P washer) M3.5x6

Taptite bind B M3x10

Main PCB earth plate

Power supply unit

Power supply earth harness

Power supply
PCB harness

Hole

Guides

Fig. 3-35

3-37 Confidential
 (4) Remove the power supply harness guide while pushing the hook. Disconnect the power
supply PCB harness from the power supply PCB ASSY, and remove the power supply
upper frame from the power supply lower frame.
(5) Release the power harness from the securing fixture, and remove the power supply
harness holder.
(6) Remove the three taptite cup S M3x6 screws to remove the power supply PCB ASSY from
the power supply lower frame.
Power harness

Power supply harness holder

Taptite cup S M3x6

Power supply lower frame

Power supply PCB ASSY

Power supply
harness holder

Power supply
upper frame
Hook

Power supply
Power supply PCB harness harness guide

Fig. 3-36
HARNESS ROUTING: Refer to “4. Power supply unit”.

Assembling Note:
• Check that the harness was not flawed when the inlet holder edge was attached to the
ferrite core.

3-38 Confidential
9.19 Main motor
(1) Remove the taptite cup S M3x6 screw to remove the earth harness (YW).
(2) Release the main motor harness from the securing fixtures, and pull it out from the main
motor.
(3) Release the hook to remove the core of the first side CIS flat cable from the lower frame.
(4) Remove the four taptite cup B M3x10 screws to remove the lower frame from the lower
chute ASSY.
Taptite cup B M3x10

First side
Lower frame Main motor
CIS flat
harness
cable

Core

Lower chute ASSY

Taptite cup S M3x6

Hook
Earth harness (YW)

Main motor

First side CIS flat cable

Fig. 3-37

HARNESS ROUTING: Refer to “1. Main PCB ASSY”.

(5) Remove the screw pan (S/P washer) M3x6DA screw. Turn the main motor in the direction
of the arrow to release it from the hook, and remove it from the lower chute ASSY.

Screw pan
(S/P washer)
Hook M3x6DA

Lower chute ASSY Main motor

Fig. 3-38

3-39 Confidential
9.20 Front cover sensor
(1) Remove the taptite cup B M3x10 screw to remove the front cover sensor holder from the
lower chute ASSY.
(2) Release the two hooks to remove the front cover sensor from the front cover sensor holder.

Hook

Front cover sensor

Hook

Front cover
sensor harness

Front cover sensor

Front cover sensor holder

Taptite cup B M3x10

Lower chute ASSY

Fig. 3-39

3-40 Confidential
9.21 Double feeding sensor PCB ASSY (Receive)
(1) Remove the two taptite bind B M3x10 screws to remove the CIS earth plate and the double
feeding sensor upper shield from the lower chute ASSY.
(2) Remove the double feeding sensor PCB ASSY (Receive), and pull out the double feeding
sensor harness (Receive) from the hole on the lower chute ASSY.
(3) Remove the double feeding sensor lower shield from the lower chute ASSY.

Taptite bind B M3x10

CIS earth plate

Double feeding
sensor upper shield

Double feeding sensor PCB ASSY (Receive)

Double feeding sensor

harness (Receive)
Double feeding
sensor lower shield

Hole

Lower chute ASSY

Fig. 3-40

3-41 Confidential
9.22 First side CIS unit
(1) Turn over the lower chute ASSY. Release the hook from the hole on the lower chute ASSY,
and remove the first side CIS unit from the lower chute ASSY while lifting and pulling it in
the direction of the arrow. Then, pull out the first side CIS flat cable from the hole on the
lower chute ASSY.
(2) Disconnect the first side CIS flat cable from the first side CIS unit.

First side CIS unit

First side CIS flat cable

Hook

Hole

Hole

Lower chute ASSY

Fig. 3-41

3-42 Confidential
9.23 One way clutch
(1) Release the hook to remove the gear 60/20 from the lower chute ASSY.
(2) Release the hook to remove the one way clutch from the lower chute ASSY.

Lower chute ASSY

Separate
roller shaft Gear 60/20

Hook

Hook

One way clutch

Fig. 3-42

Assembling Note:
• When attaching the one way clutch, engage the separate roller shaft with the hole on
the gear, and push the shaft in the direction of the arrow.

3-43 Confidential
 CHAPTER 4
ADJUSTING AND UPDATING SETTINGS
AS REQUIRED AFTER PARTS REPLACEMENT

Confidential
 CHAPTER 4 ADJUSTING AND UPDATING SETTINGS
AS REQUIRED AFTER PARTS REPLACEMENT
This chapter describes adjustments and updating of settings, which are required if the main
PCB ASSY and some other parts have been replaced.

CONTENTS
1. IF YOU REPLACE THE MAIN PCB ASSY................................................................... 4-1
1.1 Installing Firmware ................................................................................................ 4-2
1.1.1 Checking firmware version ......................................................................... 4-2
1.1.2 Installing firmware ...................................................................................... 4-3
1.2 Setting by Country ................................................................................................. 4-3
1.3 Initializing the EEPROM of the Main PCB ASSY .................................................. 4-3
1.4 Setting Serial Number ........................................................................................... 4-4
1.5 Acquiring White Level Data ................................................................................... 4-5
1.6 Setting Double Feeding Sensor Threshold............................................................ 4-6
1.7 Checking Operation after Repair ........................................................................... 4-7
2. IF YOU REPLACE THE CIS UNIT ................................................................................ 4-9
2.1 Checking Firmware Version................................................................................... 4-9
2.2 Acquiring White Level Data (function code: 55) .................................................. 4-10
2.3 Checking Operation after Repair ......................................................................... 4-11
3. IF YOU REPLACE THE DOUBLE FEEDING SENSOR ............................................. 4-13
3.1 Setting Double Feeding Sensor Threshold.......................................................... 4-13
3.2 Checking Double Feeding Sensor Operation ...................................................... 4-14
4. IF YOU REPLACE THE PANEL ASSY....................................................................... 4-15
4.1 Adjusting Touch Panel ......................................................................................... 4-15
4.2 Checking LCD Operation..................................................................................... 4-15
4.3 Checking Control Panel Operation ...................................................................... 4-15
5. IF YOU REPLACE THE PICK-UP ROLLER / SEPARATION PAD ............................ 4-16
5.1 Resetting Pick-up Roller / Separation Pad Counters........................................... 4-16

Confidential
1. IF YOU REPLACE THE MAIN PCB ASSY

<What to do after replacement>

• Installing firmware (Panel Main Firm / Main Firm)
• Setting by country
• Initializing the EEPROM of the main PCB ASSY
• Setting serial number
• Acquiring white level data
• Setting double feeding sensor threshold
• Checking operation after repair

 What you need to prepare

(1) One USB cable
(2) Create a temporary folder on the C drive of the computer (Windows® XP or higher).
(3) Service setting tool (brusbsn.zip)
Copy this file into the temporary folder created on the C drive.
(4) Download utility (Filedg32.exe)
Copy this file into the temporary folder created on the C drive.
(5) Maintenance driver (MaintenanceDriver.zip)
When the maintenance driver is not installed on the computer to be used, copy this file
into the temporary folder created on the C drive, and extract the copied file. Refer to
"APPENDIX 3 INSTALLING MAINTENANCE DRIVER" for the installation procedure.
(6) Firmware

Main firmware: LZXXXX : First six digits of the part number of the firmware
(E.g.) LZXXXX_$.upd $ : Alphabetic character representing the revision version of the
firmware
Panel main firmware: LZXXXX : First six digits of the part number of the firmware
(E.g.) LZXXXX_$.upd $ : Alphabetic character representing the revision version of the
firmware

(7) Sheet for double feeding sensor threshold setting (LD6340001)

(8) Double feeding sensor threshold setting tool (BrADSmt1.exe)
Copy this file into the temporary folder created on the C drive.
(9) Scan limit sample.
(10) Test chart DS-001 (LD1625001)

4-1 Confidential
1.1 Installing Firmware
1.1.1 Checking firmware version
Check whether the firmware installed on the main PCB is the latest version. If it is the latest
version, there is no need to install the firmware.
If it is not, be sure to install the firmware to the main PCB as described in "1.1.2 Installing
firmware" in this chapter.

<How to check firmware version>

(1) Press and hold the button. The following screen appears on the LCD.

ᵏᵌᴾᵱᶃᶐᶇᵿᶊᴾᵬᶍᵌ

ᵎᵎᵎᵎᵎᵎᵎᵎᵎᵎᵐᵖᵕᵒᵒ
ᵐᵌᴾᵰᵭᵫᴾᵴᶃᶐᶑᶇᶍᶌ

ᵲᵟᵏᵐᵎᵒᵎᵖᵏᵓᵑᵒᵘᵟᵠᵡ
ᵑᵌᴾᵱᶁᵿᶌᴾᵮᵿᶅᶃ

ᵎᵎᵏᵐᵑᵒ

The main firmware version is displayed in the second box.

(2) Click the second box. The following screen appears on the LCD.

ᵎᵎᵎᵏ

ᵴᵏᵐᵎᵒᵎᵖᵏᵓᵑᵒ ᾉ ᵟᵠᵡᵢ

ᵤᵏᵐᵎᵓᵏᵖᵏᵗ

The panel firmware version is displayed in the third box.

4-2 Confidential
1.1.2 Installing firmware

(1) Press and hold the and buttons, and plug the AC power cord into the outlet.
Check that the Back LED is lit, and release these two buttons.

(2) Press the , and then the button. The Home LED light, and "            "
is displayed on the LCD. The machine enters firmware installing mode.
(3) Connect the machine to your computer using the USB cable.
(4) Turn ON the power switch of the computer.
(5) Open the temporary folder and double-click "Filedg32.exe" to start it, then select the
"Brother Maintenance USB Printer".
(6) Drag and drop the panel main firmware (LZXXXX_$.upd) in the same folder onto the
"Brother Maintenance USB Printer" icon. The firmware file is loaded to the machine, and
installing to the flash ROM starts.
(7) All LED flash randomly during installing. When installing is completed, the machine
restarts and returns to the ready state automatically. Do not disconnect the USB cable or
turn OFF the power switch of the computer until installing is completed.
(8) Disconnect the USB cable, and unplug the AC power cord of the machine.

(9) Press and hold the and buttons, and plug the AC power cord into the outlet.
Check that the Back LED is lit, and release these two buttons.

(10) Press the , and then the button. The Home LED light, and "            "
is displayed on the LCD. The machine enters firmware installing mode.
(11) Connect the machine to your computer using the USB cable.
(12) Open the temporary folder and double-click "Filedg32.exe" to start it, then select the
"Brother Maintenance USB Printer".
(13) Drag and drop the main firmware (LZXXXX_$.upd) in the same folder onto the "Brother
Maintenance USB Printer" icon. The firmware file is loaded to the machine, and installing
to the flash ROM starts.
(14) All LED flash randomly during installing. When installing is completed, the machine
restarts and returns to the ready state automatically. Do not disconnect the USB cable or
turn OFF the power switch of the computer until installing is completed.
(15) Unplug the AC power cord of the machine, and disconnect the USB cable.

1.2 Setting by Country

(1) Check the country code to set in the country code table on page "5-16".
(2) Press the [7], and then the [4] key in the maintenance mode. The country code is
displayed on the LCD.
(3) Enter the country code checked in (1).
(4) Press the [Start] key. The country code is set, and the machine returns to the initial state
of maintenance mode.

1.3 Initializing the EEPROM of the Main PCB ASSY

(1) Press the [0], and then the [1] key in the initial state of maintenance mode.
"PARAMETER INIT" is displayed on the LCD, and the EEPROM is initialized. The
machine returns to the initial state of maintenance mode.

4-3 Confidential
1.4 Setting Serial Number
(1) Connect the machine to your computer using the USB cable in the initial state of
maintenance mode.
(2) Double-click "brusbsn.exe" file that was copied into the temporary folder to start it.

(3) In the [Product Category] field, select the [4 Other-Model].

(4) Select [ADS 2012 MODEL] in the left bottom field of the BrUsbSn.
(5) In the [Port] field, select the port number assigned to the Brother Maintenance USB
Printer.
If the port number is unknown, follow the steps below to check it.
1) Click [Start], [Settings], and [Printers and Faxes]. The Printers and Faxes window
appears.
2) Right-click the "Brother Maintenance USB Printer" icon.
3) Click [Properties]. The Brother Maintenance USB Printer Properties window appears.
4) Click the [Ports] tab. The Brother Maintenance USB Printer port number is displayed.
(6) Enter the serial number (15 digits) of the machine in the [Serial No] field.
(7) Click the [OK] button. The [CHECK] box is displayed.
(8) Click the [Yes(Y)] button. The serial number is written to the machine.
(9) Disconnect the USB cable.

4-4 Confidential
1.5 Acquiring White Level Data
<ADS-2500W/2600W>
(1) Press the [5] key twice in the initial state of maintenance mode.
(2) Press the [Start] key. "SCANNER AREA SET" is displayed on the LCD, and white level
data is acquired. The machine returns to the initial state of maintenance mode.

<ADS-2500WE/2600WE>
(1) Open the ADF cover and set it on the gray tape of the first side CIS unit so that the white
part of the calibration sheet overlaps with it.

Calibration sheet

(2) Close the ADF cover.

(3) Press the [5] key twice in the maintenance mode. "Press Start" is displayed on the LCD.
(4) Press the [Start] key.
(5) Once "Clear CS and Press Start Key" is displayed on the LCD, open the ADF cover and
remove the calibration sheet.
(6) Close the ADF cover and press the [Start] key. The machine saves the scanning
compensation data to EEPROM and returns to the initial state of maintenance mode.

Note:
• Keep the calibration sheet in the black bag to prevent a dirt and a change of color when
it is not used. The machine can not acquire scanning compensation data correctly when
it's dirty or discolored.

4-5 Confidential
1.6 Setting Double Feeding Sensor Threshold
(1) Connect the machine to your computer using the USB cable in the initial state of
maintenance mode.
(2) Double-click "BrADSmt1.exe" that was saved into the computer to start it.
(3) Select the model name in the [Select model:] box, and click the [Start] button. The
double feeding sensor threshold is reset.

(4) After the following screen is appeared, set the sheet for double feeding sensor threshold
setting in the ADF, and execute the maintenance mode function "Check ADF".
Refer to "1.3.2 ADF performance test (function code: 08)" in Chapter 5.

(5) Execute the maintenance mode function "Acquire white level data and set CIS scan
area".
Refer to "1.3.11 Acquire white level data and set CIS scan area (function code: 55)" in
Chapter 5.
(6) Click the [Yes] button on the screen of step (4). The double feeding sensor threshold is
calculated and stored in the EEPROM of the main PCB.

When the setting is completed normally, "OK" is displayed on the screen.

If any error is detected during setting, "ERROR" is displayed on the screen.

(7) Unplug the AC power cord of the machine.

4-6 Confidential
1.7 Checking Operation after Repair
Perform the steps below to check the machine's condition after repair or adjustment.
(1) Prepare two DS-001 (LD1625001) test charts and set them to the document tray so that
both sides of the test chart can be scanned.

(2) Press and hold the key for approximately five seconds while the machine is in the
ready state.
(3) Press the blank field at the bottom.
(4) Press the [*], [2], [8], [6], and [4] keys on the LCD in this order to enter the maintenance
mode.
(5) Connect the machine to your computer using the USB cable.
(6) Start the PaperPort.
(7) Select the Desktop tag and click the
[Select] button.

(8) Select "TW-Maintenance USB" and

click the [OK] button.

(9) When the screen shown on the right

appears during the scanning, choose:
Resolution: 600 dpi
Scan Type: 24bit Color
Document Size: Letter
and press the [Start] button to start
scanning.

4-7 Confidential
(10) After the scanning, compare the scanned data on the test chart which framed red in the
figure below with the ones in the limit sample. If the result is worse than the limit sample,
perform procedures in "Acquire white level data and set CIS scan area" again. And then
wipe the first and second side CIS glass with a dry cleaning cloth four times in the same
direction, and follow the instructions above again to scan.
If the problem persists, replace the CIS.
Black band.bmp

OK limit

Black streak.bmp

OK limit

White band.bmp

OK limit

White streak.bmp

Test chart DS-001

OK limit

4-8 Confidential
2. IF YOU REPLACE THE CIS UNIT

<What to do after replacement>

• Checking firmware version
• Acquiring white level data (function code: 55)
• Checking operation after repair

2.1 Checking Firmware Version

Check whether the firmware installed on the main PCB for ADS-2500W/2600W is F version
or later, and the one for ADS-2500WE/2600WE is E version. If they are, there is no need to
install the firmware.
If not, be sure to install the firmware to the respective main PCB as described in "1.1.2
Installing firmware".

<How to check firmware version>

(1) Press and hold the button. The following screen appears on the LCD.

ᵏᵌᴾᵱᶃᶐᶇᵿᶊᴾᵬᶍᵌ

ᵎᵎᵎᵎᵎᵎᵎᵎᵎᵎᵐᵖᵕᵒᵒ
ᵐᵌᴾᵰᵭᵫᴾᵴᶃᶐᶑᶇᶍᶌ

ᵲᵟᵏᵐᵎᵒᵎᵖᵏᵓᵑᵒᵘᵟᵠᵡ
ᵑᵌᴾᵱᶁᵿᶌᴾᵮᵿᶅᶃ

ᵎᵎᵏᵐᵑᵒ

The main firmware version is displayed in the second box.

4-9 Confidential
2.2 Acquiring White Level Data (function code: 55)
<ADS-2500W/2600W>
(1) Press the [5] key twice in the maintenance mode. "Press START" is displayed on the
LCD.
(2) Press the [Start] key. "SCANNER AREA SET" is displayed on the LCD, and white level
data is acquired. The machine returns to initial state of maintenance mode.

<ADS-2500WE/2600WE>
(1) Open the ADF cover and set it on the gray tape of the first side CIS unit so that the white
part of the calibration sheet overlaps with it.

Calibration sheet

(2) Close the ADF cover.

(3) Press the [5] key twice in the maintenance mode. "Press Start" is displayed on the LCD.
(4) Press the [Start] key.
(5) Once "Clear CS and Press Start Key" is displayed on the LCD, open the ADF cover and
remove the calibration sheet.
(6) Close the ADF cover and press the [Start] key. The machine saves the scanning
compensation data to EEPROM and returns to the initial state of maintenance mode.
(7) Turn OFF the power of the machine to finish it.

Note:
• Keep the calibration sheet in the black bag to prevent a dirt and a change of color when
it is not used. The machine can not acquire scanning compensation data correctly when
it's dirty or discolored.

4-10 Confidential
2.3 Checking Operation after Repair
Perform the steps below to check the machine's condition after repair or adjustment.
(1) Prepare two DS-001 (LD1625001) test charts and set them to the document tray so that
both sides of the test chart can be scanned.

(2) Press and hold the key for approximately five seconds while the machine is in the
ready state.
(3) Press the blank field at the bottom.
(4) Press the [*], [2], [8], [6], and [4] keys on the LCD in this order to enter the maintenance
mode.
(5) Connect the machine to your computer using the USB cable.
(6) Start the PaperPort.
(7) Select the Desktop tag and click the
[Select] button.

(8) Select "TW-Maintenance USB" and

click the [OK] button.

(9) When the screen shown on the right

appears during the scanning, choose:
Resolution: 600 dpi
Scan Type: 24bit Color
Document Size: Letter
and press the [Start] button to start
scanning.

4-11 Confidential
(10) After the scanning, compare the scanned data on the test chart which framed red in the
figure below with the ones in the limit sample. If the result is worse than the limit sample,
perform procedures in "Acquire white level data and set CIS scan area" again. And then
wipe the first and second side CIS glass with a dry cleaning cloth four times in the same
direction, and follow the instructions above again to scan.
If the problem persists, replace the CIS.
Black band.bmp

OK limit

Black streak.bmp

OK limit

White band.bmp

OK limit

White streak.bmp

Test chart DS-001

OK limit

4-12 Confidential
3. IF YOU REPLACE THE DOUBLE FEEDING
SENSOR

<What to do after replacement>

• Setting double feeding sensor threshold
• Checking double feeding function

 What you need to prepare

(1) Sheet for double feeding sensor threshold setting (LD6340001)
(2) Double feeding sensor threshold setting tool (BrADSmt1.exe)
Copy this file into the temporary folder created on the C drive.

3.1 Setting Double Feeding Sensor Threshold

(1) Connect the machine to your computer using the USB cable in the initial state of
maintenance mode.
(2) Double-click "BrADSmt1.exe" that was copied into the temporary folder to start it.
(3) Select the model name in the [Select model:] box, and click the [Start] button. The double
feeding sensor threshold is reset.

(4) After the following screen is appeared, set the sheet for double feeding sensor threshold
setting in the ADF, and execute the maintenance mode function "Check ADF".
Refer to "1.3.2 ADF performance test (function code: 08)" in Chapter 5.

(5) Execute the maintenance mode function "Acquire white level data and set CIS scan area".
Refer to "1.3.11 Acquire white level data and set CIS scan area (function code: 55)" in Chapter 5.
(6) Click the [Yes] button on the screen of step (4). The double feeding sensor threshold is
calculated and stored in the EEPROM of the main PCB.

4-13 Confidential
 When the setting is completed normally, "OK" is displayed on the screen.
If any error is detected during setting, "ERROR" is displayed on the screen.

(7) Unplug the AC power cord of the machine.

3.2 Checking Double Feeding Sensor Operation

Perform the steps below to check the machine's condition after repair or adjustment.
(1) Set the sheet for double feeding sensor threshold setting in the ADF, and execute the
maintenance mode function "Check ADF" (function code: 08). (To check that a normal
document is ejected correctly.)

4-14 Confidential
4. IF YOU REPLACE THE PANEL ASSY

<What to do after replacement>

• Adjusting touch panel (function code: 61)
• Checking LCD operation (function code: 12)
• Checking control panel operation (function code: 13)

 What you need to prepare

(1) Touch panel stylus

4.1 Adjusting Touch Panel

(1) Press the [6], and then the [1] key in the initial state of maintenance mode. The following
adjustment screen appears on the LCD.
(2) Use the touch panel stylus and touch the mark in the upper left corner of the screen. When
the touched mark has disappeared, touch the next mark. Touching sequence: upper left,
lower left, lower right, upper right and center.
When the center (5th mark) is touched, [OK] is displayed if the specified area was adjusted
correctly. The following screen appears consecutively, and the machine returns to the initial
state of maintenance mode in three seconds.

4.2 Checking LCD Operation

(1) Press the [1], and then the [2] key in the initial state of maintenance mode. The LCD check
display appears on the LCD. Refer to "1.3.4 Check LCD operation (function code: 12)" in
Chapter 5.
(2) The LCD display changes each time the button is pressed.
Check that there is no problem on the LCD display.

(3) Press the button, and the machine returns to the initial state of maintenance mode.

4.3 Checking Control Panel Operation

(1) Press the [1], and then the [3] key in the initial state of maintenance mode. "00" is displayed
on the LCD.
(2) Press the buttons on the control panel according to the numbers provided on the figure in
"1.3.5 Check control panel button operation (function code: 13)" in Chapter 5.
(3) If the button operation is normal, the machine returns to the initial state of maintenance
mode when the last button is pressed.
(4) Press the [9] key twice to return the machine to the ready state.

4-15 Confidential
5. IF YOU REPLACE THE PICK-UP ROLLER /
SEPARATION PAD

<What to do after replacement>

• Resetting pick-up roller / separation pad counters

5.1 Resetting Pick-up Roller / Separation Pad Counters

Refer to the User's Guide to reset the pick-up roller and separation pad counters.

4-16 Confidential
 CHAPTER 5
SERVICE FUNCTIONS

Confidential
 CHAPTER 5 SERVICE FUNCTIONS
This chapter describes the maintenance mode which is exclusively designed for the purpose
of checking the settings and adjustments using the buttons on the control panel. This chapter
also covers not-disclosed-to-users function menus, which activate settings and functions or
reset the parts life.

CONTENTS
1. MAINTENANCE MODE ................................................................................................ 5-1
1.1 How to Enter Maintenance Mode .......................................................................... 5-1
1.1.1 Method of entering end-user accessible maintenance mode..................... 5-1
1.1.2 Method of entering maintenance mode for service personnel ................... 5-2
1.2 List of Maintenance Mode Functions..................................................................... 5-3
1.3 Details of Maintenance Mode Functions ............................................................... 5-4
1.3.1 Initialize EEPROM parameters (function code: 01, 91).............................. 5-4
1.3.2 ADF performance test (function code: 08) ................................................. 5-5
1.3.3 Set worker switches (WSW) (function code: 10) ........................................ 5-6
1.3.4 Check LCD operation (function code: 12) .................................................. 5-7
1.3.5 Check control panel button operation (function code: 13).......................... 5-8
1.3.6 Save NetConfig data (function code: 18) ................................................... 5-8
1.3.7 Display software version (function code: 25).............................................. 5-9
1.3.8 Check sensor operation (function code: 32)............................................. 5-10
1.3.9 Change USB No. return value / Adjust left-end print start position on
second side when duplex printing (function code: 45) ............................. 5-11
1.3.10 Fine-tune scanning position (function code: 54)....................................... 5-12
1.3.11 Acquire white level data and set CIS scan area (function code: 55) ........ 5-13
1.3.12 Adjust touch panel (function code: 61) ..................................................... 5-15
1.3.13 Setting by country (function code: 74)...................................................... 5-16
1.3.14 Display machine log information (function code: 80)................................ 5-17
1.3.15 Display machine error code (function code: 82)....................................... 5-18

Confidential
1. MAINTENANCE MODE

Maintenance mode is exclusively designed for checking, setting, and adjusting the machine
using the buttons on the control panel.
These buttons allow you to execute sensor operation check, test printing, log information and
error code display, or worker switch (WSW) setting.

1.1 How to Enter Maintenance Mode

1.1.1 Method of entering end-user accessible maintenance mode
The maintenance mode functions should only be accessed by service personnel. However,
end users are allowed to use some of these functions under the guidance of service
personnel over the phone. End users can only use the functions shaded in the table on the
"5-3". (function code: 10, 12, 18, 25, 45, 54, 61, 80, 82, 91)

<Operating Procedure>

(1) While the machine is in the ready state, press and hold the button. The following display
appears on the LCD.

(2) Press and hold the 4th box with no display. The following display appears on the LCD.

(3) Press the [*], [0], and [#] keys on the LCD in this order. The machine enters to the ready
state to accept function code entry, so press the function code you want to execute.
(4) Each time the selected maintenance mode function is completed, the machine returns to
the ready state automatically.

5-1 Confidential
1.1.2 Method of entering maintenance mode for service personnel
<Operating Procedure>

(1) While the machine is in the ready state, press and hold the button. The following display
appears on the LCD.

(2) Press and hold the 4th box with no display. The following display appears on the LCD.

(3) Press the [*], [2], [8], [6], and [4] keys on the LCD in this order. The following display
appears on the LCD, and the machine enters into maintenance mode.

(4) To select any of the maintenance mode functions shown in the list on the next page, use
the keypad to enter the maintenance mode function code to be executed.

5-2 Confidential
1.2 List of Maintenance Mode Functions
Function code Function Refer to:
01 Initialize EEPROM parameters 5-4
08 ADF performance test 5-5
10 Set worker switches (WSW) 5-6
12 Check LCD operation 5-7
13 Check control panel button operation 5-8
18 Save NetConfig data 5-8
25 Display software version 5-9
32 Check sensor operation 5-10
Change USB No. return value / Adjust left-end print start
45 5-11
position on second side when duplex printing
54 Fine-tune scanning position 5-12
55 Acquire white level data and set CIS scan area 5-13
61 Adjust touch panel 5-15
74 Setting by country 5-16
80 Display machine log information 5-17
82 Display machine error code 5-18
91 Initialize EEPROM parameters 5-4
99 Quit maintenance mode -

The maintenance mode functions shaded in the table can be used by end users.

5-3 Confidential
1.3 Details of Maintenance Mode Functions
1.3.1 Initialize EEPROM parameters (function code: 01, 91)
<Function>
This function is used to initialize the setting values for operation parameters, user switches,
and worker switches (WSW) registered in the EEPROM. Entering function code 01 initializes
most EEPROM areas. Entering function code 91 initializes only the specified areas as shown
in the table below.
Function code
01 91
Data item
Counter information
Areas not to be Areas not to be
Error history
initialized initialized
MAC address
Worker switches
User switches (items initialized when
"Factory Reset" is executed)
Areas to be initialized Areas to be initialized
Function settings except user switches
(settings not subject to "Factory Reset")
LAN setting

<Operating Procedure>
(1) Press the [0] and [1] keys in this order in the initial state of maintenance mode to display
"Maintenance 01" (or press the [9] and [1] keys as appropriate to display "Maintenance
91") on the LCD.
(2) Press the [SET] key. "PARAMETER INIT" is displayed on the LCD.
(3) When initializing parameters is completed, the machine returns to the initial state of
maintenance mode.

5-4 Confidential
1.3.2 ADF performance test (function code: 08)
<Function>
This function is used to test the performance of the automatic document feeder (ADF). The
scanned pages of documents fed by the ADF are counted and the result is displayed on the
LCD.

<Operating Procedure>
(1) Set the documents in the ADF unit. "DOC. READY" is displayed on the LCD.
(2) Press the [0], and then the [8] key in the initial state of maintenance mode.
"ADF CHECK P.**" is displayed on the LCD, and the documents are ejected while the
scanned pages are counted. (** indicates the current count of the scanned pages.)

(3) When the button is pressed, the machine returns to the initial state of maintenance
mode.

Note:
• If the front cover is open, "Close the ADF cover" is displayed on the LCD. Close the
front cover, and perform this function again.
• If no document is set in ADF, "NO DOCUMENT" is displayed on the LCD and the
machine returns to the ready state of maintenance mode.

5-5 Confidential
1.3.3 Set worker switches (WSW) (function code: 10)
<Function>
Worker switches shown in the table below can be used to set functions to satisfy various
requirements. The switch setting can be changed using the buttons on the control panel.
Worker switches are factory set to conform with the laws and regulations of the country the
machine is shipped to. Do not change these settings unless necessary.
List of worker switches
WSW No. Function
WSW17 Clock setting 1
WSW28 Setting resolution for when flex memory is used depends on memory size
WSW32 Resolution/contrast home position
WSW43 Remote maintenance auto start setting
WSW44 Available correction time before scanning
WSW46 Dust removal/waiting time for scanning
WSW47 Switching between high- and full-speed USB
WSW48 USB setup latency
WSW56 ON/OFF setting for wireless LAN and CPU sleep function
WSW59 ON/OFF setting for USB serial number (SN) sending function
WSW60 Setting touch panel repeat start time and its interval
WSW63 Clock setting 2
WSW64 Language setting
WSW79 Reboot suppression for when touch panel was found operable
WSW82 Blank paper removal/auto color number detection
WSW83 Size detection and skew correction
* Refer to the separate manual for details of worker switches.
* Worker switches not on the list can be typed but nothing happens even if the value is changed.

<Operating Procedure>
(1) Press the [1], and then the [0] key in the initial state of maintenance mode. "WSW00" is
displayed on the LCD.
(2) Enter the worker switch number that you want to change the setting.
The display shown below appears on the LCD. The "Selector No.1" flashes.
Selector No.1 Selector No.8

WSWXX = 0 0 0 0 0 0 0 0
(3) Press the [ ] or [ ] key to flash the desired selector, and change the setting by pressing
the [1] or [0] key.
(4) When changing the setting is completed, press the [SET] key. The new selector setting
value is stored in the EEPROM, and the LCD returns to the ready state for worker switch
number entry ("WSW00").

(5) When all switch setting is completed, press the button to return the machine to the
initial state of maintenance mode.

Note:
• To cancel operation and return to the initial state of maintenance mode, press the
button.
• If there is no entry for one minute or longer on the 2-digits firmware switch number selection,
the machine returns to the initial state of maintenance mode automatically.

5-6 Confidential
1.3.4 Check LCD operation (function code: 12)
<Function>
This function is used to check that the LCD on the control panel is operating normally.

<Operating Procedure>
(1) Press the [1], and then the [2] key in the initial state of maintenance mode. Displays shown
in the table below appear on the LCD.

(2) Pressing the button switches the display A to B. Each press of the button
cycles through the displays as shown in the table below.
When the button is pressed on display 7, the LCD returns to display 1.

(3) When the button is pressed, the machine returns to the initial state of maintenance
mode, regardless of the display status.

<Display A-1> <Display B-1>

Complete white Gradation white

<Display A-2> <Display B-2>

Complete black Gradation red

<Display A-3> <Display B-3>

Complete red Gradation green

<Display A-4> <Display B-4>

Complete green Gradation blue

<Display A-5> <Display B-5>

Complete blue Image data screen

<Display A-6> <Display B-6>

Complete gray Gray/Color pattern 1
Bright spot 1

<Display A-7> <Display B-7>

Stroke detection Gray/Color pattern 1
screen Bright spot 2

5-7 Confidential
1.3.5 Check control panel button operation (function code: 13)
<Function>
This function is used to check that the buttons on the control panel operate normally.

<Operating Procedure>
(1) Press the [1], and then the [3] key in the initial state of maintenance mode. "00" is displayed
on the LCD.
(2) Press the buttons on the control panel according to the numbers provided in the figure
below.
Each time the button is pressed, the corresponding number is displayed on the LCD in
decimal notation. Check that the number displayed on the LCD matches the number
assigned to the button that has been pressed. If the buttons are pressed in the incorrect
order, "INVALID OPERATE" is displayed on the LCD. Press the button, and then
press the correct button.
(3) If the button operation is normal, the machine returns to the initial state of maintenance
mode when the last button is pressed. To cancel the operation and return to the initial
state of maintenance mode, press the button.

1.3.6 Save NetConfig data (function code: 18)

<Function>
This function is used to save NetConfig data to the USB flash memory.

<Operating Procedure>
(1) Press the [1], and then the [8] key in the initial state of maintenance mode.
"MAINTENANCE 18" is displayed on the LCD.
(2) Insert the USB flash memory into the USB terminal.
(3) Press the [SET] key. "NETCONFIG" is displayed on the LCD.
(4) Press the [SET] key. "SAVE TO USB" is displayed on the LCD.
(5) Press the [SET] key. "USB SAVING" is displayed on the LCD, and NetConfig data is
saved to the USB flash memory.
(6) "MAINTENANCE" is displayed on the LCD, and the machine returns to the ready state
of maintenance mode.

Create a folder named "NetConfig" in the USB flash memory and save the file as txt file.

5-8 Confidential
1.3.7 Display software version (function code: 25)
<Function>
This function is used to check the firmware creation date and check sum information.

<Operating Procedure>
(1) Press the [2], and then the [5] key in the initial state of maintenance mode. The firmware
version is displayed on LCD as "TOTAL:Ver*".
(2) Pressing the [Start] key changes the display as shown in the table below.

(3) When the button is pressed, the machine returns to the ready state.

LCD Description
TOTAL:Ver T Main Firm Version information
NET :Ver1.00 Network Version information
PANEL:U08102319 TouchPanel Main Firmware Version information
PNL B:110050615 Panel Boot Firmware Version information
i0612312359:1234 I-FAX Version information
B0612312359:1234 Boot Firm creation date
U0612312359:1234 Main Firm creation date
ROM Check Sum Calculate Check Sum of BOOT and MAIN. When the check sum
matches to the one at the end of part ROM area, "OK" is displayed on
the LCD. When the check sum does not match, "NG" is displayed.

5-9 Confidential
1.3.8 Check sensor operation (function code: 32)
<Function>
This function is used to check that sensors are operating normally.

<Operating Procedure>
(1) Press the [3], and then the [2] key in the initial state of maintenance mode. The sensor
operating conditions defined in the table below are applied, and "DFDRACTC" is displayed
on the LCD.
The table below summarizes the displays on the LCD, sensor names and detection status.
Detection status
LCD Sensor name
(displayed / not displayed)
DF Document detection sensor No document / Document set
DR Document scanning position sensor No document / Document set
AC Front cover sensor Front cover closed / Front cover open
TC Top cover sensor Top cover closed / Top cover open
(2) Change the conditions subject to sensor detection and check that the display on the
LCD changes depending on the sensor status. For example, feed the paper through the
document detection sensor, or open the top/front cover.

(3) When the button is pressed, this operation is finished, and the machine returns to
the initial state of maintenance mode.

Document detection sensor

Front cover sensor

Document scanning position sensor

Top cover sensor

5-10 Confidential
1.3.9 Change USB No. return value / Adjust left-end print start position on second side when
duplex printing (function code: 45)

 Change USB No. return value

<Function>
When the operating system (OS) installed on the computer is Windows Vista®, and the
machine is connected to this computer using USB2.0FULL, the OS may not be able to obtain
the USB device serial number depending on the computer and USB device. If the serial
number cannot be obtained, the number of devices increases each time the device is
connected to the computer. To avoid this problem, setting this function to "USBNo.=ON" can
fix the USB No. return value to "0".
LCD Description
USBNo. = ON Returns the serial number of the machine. (Default)
USBNo. = OFF Returns "0".
The setting currently selected is marked with "*" at the end of the display.

<Operating Procedure>
(1) Press the [4], and then the [5] key in the initial state of maintenance mode. "USBNo." is
displayed on the LCD.
(2) Press the [SET] key. "USBNo.=ON*" is displayed on the LCD.
(3) Press the [ ] or [ ] key to display "USBNo.=OFF" when fixing the serial number return
value to "0" or "USBNo.=ON" when not fixing it.
(4) Press the [SET] key. "Accepted" is displayed on the LCD, and the machine returns to the
initial state of maintenance mode.
(5) Turn OFF the power switch.

Note:
• The setting is applied after the power switch is turned OFF and then ON again.

 Adjust left-end print start position on second side when duplex printing
<Function>
In the event that the left-end print start position deviates on the second side when duplex
printing, use this function to adjust the position left/right.
The adjustable range is -100 to 750 (unit: 300 dpi). (Shifted to left when the value is negative)

<Operating Procedure>
(1) Press the [4], and then the [5] key in the initial state of maintenance mode. "USBNo." is
displayed on the LCD.
(2) Press the [ ] or [ ] key to display "DX.XAdjust" on the LCD.
(3) Press the [SET] key. "DX.XAdjust=**" is displayed on the LCD.
(The value currently set is displayed for **.)
(4) To shift the writing start position to the left, press the [ ] key to decrease the value. To
shift the position to the right, press the [ ] key to increase the value.
(5) Press the [SET] key. "Accepted" is displayed on the LCD, and the machine returns to the
initial state of maintenance mode.

5-11 Confidential
1.3.10 Fine-tune scanning position (function code: 54)
<Function>
This function is used to adjust the scanning start/end positions.

<Operating Procedure>
(1) Press the [5], and then the [4] key in the initial state of maintenance mode.
"SCAN ADJ SELECT" is displayed on the LCD.
After two seconds, "SUB" is displayed on the LCD.
(2) To adjust the sub scanning, press the [ ] or [ ] key to display "SUB" on the LCD, and
press the [SET] key.
To adjust the main scanning, press the [ ] or [ ] key to display "MAIN" on the LCD,
and press the [SET] key.
To adjust the skew scanning, press the [ ] or [ ] key to display "SKEW" on the LCD,
and press the [SET] key.
(3) " : FRONT : BACK" is displayed on the LCD.
Press [ ] key to adjust the first side.
Press [ ] key to adjust the second side.
(4) Press the [ ] key to adjust the compensation level in the positive direction or press the
[ ] key to adjust it in the negative direction.
(Compensation levels for sub scanning can be adjusted in 101 levels from +50 to -50.)
(Compensation levels for main scanning can be adjusted in 61 levels from +30 to -30.)
(Compensation levels for skew scanning can be adjusted in 41 levels from +20 to -20.)
(5) When adjusting is completed, press the [SET] key. "Accepted" is displayed on the LCD,
and the machine returns to the initial state of maintenance mode.
Sub scanning First side Second side

Main scanning

5-12 Confidential
1.3.11 Acquire white level data and set CIS scan area (function code: 55)

■ ADS-2500W/2600W
<Function>
This function is used to obtain the white level of the CIS scanner, and store this data and the
scan area in the EEPROM of the main PCB.

<Operating Procedure>
(1) Press the [5] key twice in the initial state of maintenance mode.
If any error found in the machine, "ME STATE STOP" is displayed on the LCD.
Press the [1], [9], [3], and [7] keys in this order.
If no error found in the machine, it starts next procedure automatically.
(2) "Press START" is displayed on the LCD. Press the [Start] key.
(3) "SCANNER AREA SET" is displayed on the LCD, and white level data is acquired.
(4) After several seconds, white level data/scan width compensation is saved in EEPROM,
and the machine returns to the initial state of maintenance mode.
If any error detected during this operation, error message is displayed on the LCD.
In this case, press the button to return the machine to the initial state of the
maintenance mode, and start again from (1) after recovery.

■ ADS-2500WE/2600WE
<Function>
This function is used to save the scanning compensation data in EEPROM when the acquired
data is within the standard. When it is not within the standard, it shows error.

<Operating Procedure>
(1) Open the ADF cover and set it on the gray tape of the first side CIS unit so that the white
part of the calibration sheet overlaps with it.

Calibration sheet

(2) Close the ADF cover.

(3) Press the [5] key twice in the maintenance mode. "Press Start" is displayed on the LCD.
(4) Press the [Start] key.
(5) Once "Clear CS and Press Start Key" is displayed on the LCD, open the ADF cover and
remove the calibration sheet.

5-13 Confidential
(6) Close the ADF cover and press the [Start] key. The machine saves the scanning
compensation data to EEPROM and returns to the initial state of maintenance mode.
(7) Turn OFF the power of the machine to finish it.

Note:
• If any error occurs on this operation, press the [Stop] key and return the machine to the
initial state of maintenance mode. Then refer to the table below and start again from the
procedure (1).
• Even no error is displayed, calibration sheet may be dirty or discolored if something is
wrong on the scanned image after function code 55 was executed. In this case, replace
the calibration sheet with a new one and operate the procedures again from (1).

Error display Cause Remedy

No Document Calibration sheet is not set. Set the calibration sheet.
Cover is Open ADF cover is open. Close the ADF cover properly.
Scanner Error U First side CIS unit flat cable is not Reconnect the first side CIS unit
connected properly. flat cable.
Scanner Error L Second side CIS unit flat cable is Reconnect the second side CIS
not connected properly. unit flat cable.
Remove Calibration sheet is not removed. Remove the calibration sheet.
Document
Gray Error U Calibration sheet is not removed. Remove the calibration sheet.
First side CIS unit is dirty. Clean the first side CIS unit.
Gray Error L Calibration sheet is not removed. Remove the calibration sheet.
Second side CIS unit is dirty. Clean the second side CIS unit.
Dust Error U First side CIS unit is dirty. Clean the first side CIS unit.
Dust Error L Second side CIS unit is dirty. Clean the second side CIS unit.

5-14 Confidential
1.3.12 Adjust touch panel (function code: 61)
<Function>
This function is used to adjust the detection area on the touch panel.

Note:
• This adjustment requires a touch panel stylus with a thin tip. A commercially available
stylus designed for electronic dictionaries or personal digital assistance (PDA) can be
used. If one is not available at hand, order a "STYLUS" from Brother's parts list.

<Operating Procedure>
(1) Press the [6], and then the [1] key in the initial state of maintenance mode. The adjustment
screen shown below appears on the LCD.
(2) Use a touch panel stylus and touch the mark at the upper left corner of the screen. The
mark disappears when touched, then touch the mark at the lower left. Similarly touch the
mark at the lower right, upper right, and center.

Note:
• Do not use any tools other than a touch panel stylus. In particular, never use a pointed
tool (e.g. screwdriver). Using such a tool will damage the touch panel.
• Do not touch the touch panel with your fingers. The contact area of a finger is too large
to adjust the touch panel precisely.
• If no operation is performed for one minute or the button is pressed, the machine
returns to the initial state of maintenance mode.

(3) When the center (5th mark) is touched, [OK] is displayed if the specified area was
adjusted correctly. The machine returns to initial state of maintenance mode.

Note:
• If "NG" is still displayed even after this operation is repeated two to three times, replace
the panel ASSY.

5-15 Confidential
1.3.13 Setting by country (function code: 74)
<Function>
This function is used to customize the machine according to language, function settings, and
worker switch settings.

<Operating Procedure>
(1) Press the [7], and then the [4] key in the initial state of maintenance mode. The country
code currently set is displayed on the LCD.
(2) Enter the country code you want to set.
(3) Press the [Start] key. The new setting is saved, and the machine returns to the initial
state of maintenance mode.
When the button is pressed during setting, the machine returns to the initial state
of maintenance mode without saving any changes that have been made.

Note:
• If there is no entry for one minute or longer, the machine returns to the initial state of
maintenance mode automatically, regardless of the display status.

<Country code list>

ADS-2500W ADS-2600W ADS-2500W ADS-2600W
Country Country
ADS-2500WE ADS-2600WE ADS-2500WE ADS-2600WE
U.S.A. 0001 - China - 0020
Canada 0001 - Philippine - 0121
Brazil 0042 - Turkey - 0141
Argentina 0042 - Sweden - 0103
Mexico 0001 - New Zealand - 0106
Germany - 0103 Slovakia - 0103
U.K. - 0104 Bulgaria - 0103
France - 0103 Romania - 0103
Australia - 0106 Czech Republic - 0103
Norway - 0103 Hungary - 0103
Belgium - 0103 Poland - 0103
Netherlands - 0103 Gulf - 0141
Switzerland - 0103 UAE - 0141
Finland - 0103 Korea - 0121
Austria - 0103 Russia - 0148
Denmark - 0103 GENERAL - 0103
Spain - 0103 India - 0121
Italy - 0103 South Africa - 0141
Portugal - 0103
This code list is current as of July 2012. Please contact Brother for the latest information.

5-16 Confidential
1.3.14 Display machine log information (function code: 80)
<Function>
This function is used to display the log information on the LCD.

<Operating Procedure>
(1) Press the [8], and then the [0] key in the initial state of maintenance mode.
"00:00 22:36 OK" is displayed on the LCD.
(2) Pressing the [ ] key displays the next item.
Pressing the [ ] key returns to the previous item.

(3) When the button is pressed, the machine returns to the initial state of maintenance mode.

Display information
LCD Description
USB:000G8J000166 Machine serial number *1
MAC:008077112233 MAC address
PCB:911309123456 Main PCB serial number
CF:0000000000000 First side CIS serial number
CR:0000000000000 Second side CIS serial number
POWER:00000375 Total power distribution time
PWRCNT:00000000 The number of times that the power has been turned ON
MACERR_01:0000 Machine error log (last ten errors)
ADTL_PG:00000000 Total pages scanned
ADSX_PG:00000000 Total pages single scanned
ADDX_PG:00000000 Total pages duplex scanned
ADSX_JAM:000000 Paper jams that have occurred in single scanning
ADDX_JAM:000000 Paper jams that have occurred in duplex scanning
AD_MF:000000 The number of times that double feeding has been detected
DEVSTATUS__01:00 Log for design status
*1
The serial number can be changed according to the steps below.
1) While the serial number is displayed, press the [9], [4], [7], and [5] keys in this order.
The cursor appears on the first digit of the serial number and edit mode is entered.
2) Use the keypad to enter the first digit of the serial number. The cursor moves to the
second digit. Enter the second digit to the 15th digit similarly.
<Entry method of alphanumeric characters>
See the table below and press the corresponding key until the desired character is displayed.
Keypad Assigned characters
2 2ABC
3 3DEF
4 4GHI
5 5JKL
6 6MNO
7 7PQRS
8 8TUV
9 9WXYZ

3) Press the [Start] key to save the new serial number. The machine returns to the initial
state of maintenance mode.

5-17 Confidential
1.3.15 Display machine error code (function code: 82)
<Function>
This function is used to display the latest error code on the LCD.

<Operating Procedure>
(1) Press the [8], and then the [2] key in the initial state of maintenance mode.
"MACHINE ERR XXXX" is displayed on the LCD.

(2) When the button is pressed, the machine returns to the initial state of maintenance
mode.

5-18 Confidential
 CHAPTER 6
WIRING DIAGRAM

Confidential
 CHAPTER 6 WIRING DIAGRAM
This chapter provides the wiring diagram for the connections of the PCBs.

CONTENTS
1. WIRING DIAGRAM ....................................................................................................... 6-1

Confidential
1. WIRING DIAGRAM

6-1 Confidential
 CHAPTER 7
PERIODICAL MAINTENANCE

Confidential
 CHAPTER 7 PERIODICAL MAINTENANCE

CONTENTS
1. PERIODICAL MAINTENANCE PARTS ........................................................................ 7-1

Confidential
1. PERIODICAL MAINTENANCE PARTS

There are no parts that must be replaced periodically.

7-1 Confidential
APPENDIX 1
SERIAL NUMBERING SYSTEM

Confidential
APPENDIX 1 SERIAL NUMBERING SYSTEM

 Serial number label (1 location)

<How to Read>

Serial number

Product
identification Serial number (6-digit)
code
Manufacturing factory No.
Year of manufacture
2: 2012
3: 2013
Month of manufacture
A : January E : May J : September
B : February F : June K : October
C : March G : July L : November
D : April H : August M : December
Fig. App. 1-1

<Location>

Serial number label

Fig. App. 1-2

App. 1-1 Confidential

APPENDIX 2
DELETING USER SETTING INFORMATION
This appendix provides instructions on how to delete user setting information recorded in the machine.

Confidential
APPENDIX 2 DELETING USER SETTING INFORMATION

Initializes setting values registered in EEPROM including operation parameter and user
switch.

<Operation Procedure>

(1) Press the key.

(2) Press the [ ] or [ ] key to display "Initial Setup" on the LCD, and press the
[Initial Setup] box.
(3) Press the [Reset] box.
(4) Press the [All Settings] box.
(5) Press the [Yes] key.
(6) Press and hold the [Yes] key again. The EEPROM is initialized, and the machine returns
to the ready state.

App. 2-1 Confidential

APPENDIX 3
INSTALLING MAINTENANCE DRIVER

Confidential
APPENDIX 3 INSTALLING MAINTENANCE DRIVER

To identify multiple terminals connected to the computer via USB, the computer needs to
configure the corresponding number of virtual USB devices using a driver or software. If
you connect multiple machines to your computer, the same number of virtual USB devices
will be automatically configured on your computer. To prevent an unlimited number of
virtual USB devices from being configured, use the unique driver installation procedure
described below to enable your computer to identify multiple terminals via one single virtual
USB device.

<Operating Procedure>
(1) Check that the AC power cord of the machine is unplugged. When the machine is
connected to the computer, disconnect the USB cable.
(2) Turn ON the power switch of the computer.

(3) Press and hold the button. The four boxes appear on the LCD.

(4) Press and hold the 4th box with no display. The display of numeric keys and others
appear on the LCD.
(5) Press the [*], [2], [8], [6], and [4] keys on the LCD in this order. The machine enters into
the initial state of maintenance mode.
(6) Double-click "maintenance.exe" for the maintenance driver stored in the temporary
folder to execute it.
(7) The Device Driver Installation Wizard startup window appears. Click [Next].
(8) The WHQL alert window appears three times. Click [Continue Anyway] on each
window to continue installation.
(9) The Device Driver Installation Wizard completion window appears. Click [Finish].
(10) Connect the machine to your computer using the USB cable.
(11) The Found New Hardware Wizard startup window appears. Select "Install the software
automatically" and click [Next].
(12) The WHQL alert window appears. Click [Continue Anyway].
(13) When the driver is installed successfully, the Found New Hardware Wizard completion
window appears. Click [Finish].
(14) Repeat steps (11) to (13) three times to complete the unique driver installation
procedure.
(15) Disconnect the USB cable, and unplug the AC power cord of the machine.

App. 3-1 Confidential