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Introduction To Business Process Improvement Bpi Training

This document provides an overview of an introduction to business process improvement training course. The 3 day course teaches participants how to apply a business process improvement framework, identify processes that need improvement, and measure improvements using key performance indicators. The course outline details the 7 modules that make up the training which cover topics like building a BPI framework, evaluating the organization, modeling current and improved processes, and integrating continuous improvement.

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46 views3 pages

Introduction To Business Process Improvement Bpi Training

This document provides an overview of an introduction to business process improvement training course. The 3 day course teaches participants how to apply a business process improvement framework, identify processes that need improvement, and measure improvements using key performance indicators. The course outline details the 7 modules that make up the training which cover topics like building a BPI framework, evaluating the organization, modeling current and improved processes, and integrating continuous improvement.

Uploaded by

유승훈
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Introduction to Business Process Improvement (BPI) Training

Course 3505

Duration: 3 days
Language: English
Level: Foundation
Labs: Yes
17 IIBA CDU Credits
17 NASBA CPE Credits
17 PMI PDUs
In this introduction to BPI (Business Process Improvement), you will learn to leverage your current business strategy to drive improvement,
develop tools, identify problem areas, measure performance, validate Change, and create current and future process models. Gain the skills you
need to employ a step-by-step BPI framework in your organization to maximize efficiency and productivity.

Introduction to BPI Training Delivery Methods

In-Person
Online

Introduction to BPI Training Course Information

In this BPI course, you will learn how to:


Apply a BPI framework in your organization.
Identify processes in need of improvement.
Create and implement stakeholder engagement and buy-in.
Measure improvements using KPIs (Key Performance Indicators) linked to your business drivers.
Introduction to BPI Training Course Prerequisites
Experience at the level of:
Learning Tree course 211, {course:211}, or
Learning Tree course 3507, {course:3507}.

Introduction to BPI Course Outline

Module 1: Building the BPIF (Business Process Improvement Framework)

Defining BPI
Business process improvement vs. re-engineering
Driving innovation with BPI
Benchmarking your personal BPI skills
Uncovering BPI challenges
The evolution of process improvement
Defining a business process with the Business Process Improvement Framework (BPIF)

Module 2: Evaluating the Organization

Analyzing the organizational mission and vision


Pinpointing influences on business
MOST (Misson, Objective, Strategies, Tactics)
Five forces
PESTLE (Political, Economic, Social, Technological, Legal, Environmental)
SWOT (Strengths, Weaknesses, Opportunities, Threats)
Developing a communication plan
Identifying key stakeholder's needs
Defining the phases of communication

Module 3: Outlining the Current Process

Creating a Process Inventory


Defining different documentation methods
Determining Business Rules
Applying process prioritization techniques
Enhancing your modeling skills
Evaluating modeling techniques and fundamental principles
Modeling a cross-functional activity diagram
Designing appropriate measurements
Linking business drivers to measurements
Identifying Key Performance Indicators (KPIs)

Module 4: Analyzing and Improving the Process

Relating process measures to business drivers


Analyzing process performance
Recognizing the causes of poor process performance
Time
Cost
Quality
Satisfaction
Leveraging problem analysis criteria
People
Technology
Business rules
Materials
Investigating root cause using problem mapping tools
Relating root cause analysis to a business process

Module 5: Modeling the "To-Be" Solution

Designing appropriate success criteria


Optimizing vs. enhancing your business process
Focusing on customer needs
Determining value and uniqueness
Dissecting the "To-Be" process
Assessing process performance
Deriving KPIs from business drivers
Developing a KPI dashboard
Creating an assessment plan for your own process

Module 6: Managing and Implementing Change


Maximizing stakeholder buy-in
Targeting key stakeholders
Identifying stakeholder communication styles
Differentiating approaches based on the project phase
Driving Change in organizations
Determining barriers to change
Identifying positive and negative forces for Change
Developing and applying a force field analysis approach
Facilitating acceptance in your organization
Determining organizational necessities
Communicating innovation effectively
Preparing the implementation plan

Module 7: Integrating BPI into Your Organization

Implementing continuous improvement


Recognizing the history of continuous improvement
Shadow pyramid
Six Sigma
TQM (Total Quality Management)
Deploying SCARF (Status, Certainty, Autonomy, Relatedness, and Fairness) to empower stakeholders
Creating a BPIC (Business Process Improvement Center)
Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
Applying the BPI framework using the BPIC
Promoting a structured approach to BPI
Focusing on feedback and measurement
Appraising BPI processes in organizations
Prioritizing changes using the Ease/Impact matrix
Detailing the BPI implementation plan

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