Online Application Process for Change of Name*

Your step by step guide for Online Change of Name process.

For getting an Online Change of Name on existing electric connection of

your premises, just follow the steps given below which covers the entire
process of filling in application, how to make payment of Charges and
submission of application.

Step 1:
Filling up Online Application Form:

Before filling up the form take printout of necessary letters like “Letter of
undertaking”, “Consent letter/NOC of Transferor” and optional letter like
“Authority letter” from our website “www.bestundertaking.com (List of
Annexures required) Fill the same and scan in PDF format with other
necessary documents. Keep the documents (in PDF format and less than
1MB in file size), photo and Signature (in JPG/JPEG format less than 10 KB
in file size) ready for uploading.

Now select the option “Change of name” from “Select Request Type*”. Enter
9-digit consumer numbers in “Enter Consumer Number: *” field. Then click
on Search button. Existing consumer’s details with power supply address
will appear on the screen.

Fill up mandatory details such as “New Applicant Name*” (in BLOCK

LETTERS), “Email ID*” and “Mobile number*”. As well as optional field such
as “Organization name” and “Phone number” in “Application Details”.

Fill up/Select mandatory details such as “Purpose of supply*”, “Purpose of

supply-Subtype*”, “Supply at Premises is disconnected*”, “Date of
Occupation/Allotment of premises*”, “Latest address of existing consumer *”,
“Contact Number of existing consumer*” As well as optional field such as
“Precise Description of Purpose of Supply”.

Upload Photo of Applicant, Latest paid electricity bill of premise, Signature

of Applicant (In case of a firm or Company to be appropriately Rubber
stamped with name of the firm/company and official status of the person
signing the form to indicate in what capacity he has signed) and necessary
letters and Identity proof at appropriate place in “List of documents to be
uploaded “as shown on the online application screen.

Select “Type of premises” and as instructed in the list, upload the necessary
document.

As per received NOC or CONSENT from transferor select “Type of case” in

“Security Deposit details” as “Transfer SD” or “Nontransfer SD”.

The amount of Processing Fee and Security Deposit Amount with total
amount appears in the online application form when “Type of case” in
“Security Deposit details” is entered by the applicant

After filling all the mandatory fields generate OTP and update OTP code
received on mobile through SMS and validate. Accepting the terms and
conditions by selecting “Yes”, submit the Application and Confirm.

Step 2:
Online Payment of Charges:

*After submission of online application, new page of payment is appears.

Applicant needs to make the online payment by selecting proper mode of
payment, like card payment (Credit Card/Debit Card) /Net payment (NEFT,
RTGS). After making online payment and confirmation of amount, the
Receipt of payment is displayed. The applicant can save/print the Receipt
and also can take the print of the application on A4 size white paper.
Applicant will get a confirmatory SMS of receipt of fees for Online
application of “Change in Name” with Application number.

In case of error / system log out while making payment, applicant can go
back to payment step by clicking the link “Click for Payment” given at the
beginning of the application form and make payment.

Applicant should retain the Application Number. Applicant can track the
status of application process on our Website www.bestundertaking.com by
entering the application number.

Completed Online Applications are verified and registered in our system

with Application ID and is intimated to the Applicant through SMS to track
the application.
Information about Mandatory Letters and documents
Applicant will be required to upload letters, documents and self-attested
photocopies of some documents while filling Application form.

1) Latest Paid Electricity Bill

2) Annexure – I: - Undertaking of new consumer for Change of Name.
3) Annexure – II: - Consent Letter / N.O.C. of transferrer with Proof of
Identification of transferrer.
4) Annexure – III: - Authority Letter (optional)
Annexure I & II are mandatory.

If the applicant is not able to come personally, he/she may send another
person with duly signed authority letter as per Annexure-III. With Proof of
Identification of authorized person.

Documents Required for Change of Name

Type of Premises*
Ownership A. Consent letter/ NOC from Transferor
for Change in name. (Annexure-III)
In absence of A
B. Registered Purchase Agreement / Sale Deed / Partition Deed
deed
OR
Share Certificate of registered society
in the name of applicant
OR
Latest monthly maintenance receipt
in the name of applicant
Rental / Lease / Pagadi A. Consent letter / NOC from Transferor for change
System in name.
In absence of A
B. Latest rent receipt (within one-year time) in the name
of applicant duly discharged by
owner / landlord of the premises
OR
Registered or Notarized Tenancy Agreement

OR
Lease Agreement
OR
Leave and License agreement had between applicant
and original consumer / Landlord
DEATH OF REGISTERED Latest rent receipt (within one-year time) in the name
CONSUMER of applicant duly discharged by
owner / landlord of the premises
OR
Share Certificate of registered society
in the name of applicant
OR
Registered or Notarized Tenancy Agreement
OR
Succession certificate
OR
Details of “Family Tree” along with contact numbers/
mobile numbers duly notarized along with consent / NOC
from all legal heirs for change in name of Electric connection
in the name of applicant.
OR
Certified copy of Will/Inheritance in the name
of applicant
SHACKS / SLUMS A. Consent letter / NOC from Transferor for change
in name.
In absence of A
B. Zopda Photo pass issued by competent authority.
OR
B. Latest rent receipt (within one-year time) in the name
of applicant duly discharged by
owner / landlord of the premises
OR
Sale deed
OR
Survey Slip
QUARTERS Quarters allotment letter in the applicant’s name
FOR COMMON AMENITIES A. Consent letter/NOC from Transferor for change
BELONGING TO in name.
REGISTERED
In absence of A.
COOPERATIVE
HOUSING B. Registered Society’s request on their letterhead
SOCITIES (e.g. Lifts, Water (duly stamped and signed by either of the office
Pumps & other common bearers). Along with Copy of conveyance deed
facilities). and Transfer Deed with Developer.
OR
NOC issued by concern Developer
Non-Residential consumer Consent letter / NOC from Transferor for change
in name
And
Industrial Premises license issued by
competent authority
OR
Shop and establishment license
OR
Companies registration certificate
OR
Partnership deed.
FOR MHADA/SRA CASES A. Consent letter / NOC from Transferor for change
in name along with NOC from MHADA/SRA
authority for change in name
In absence of A.
B. Allotment letter / Transfer letter along with latest
maintenance.
receipt issued in the name of applicant by MHADA/SRA/
Manager
BDD, BIT Chawl-Bldg
OR
B. Registered Purchase Agreement / Sale Deed / Partition Deed
deed
OR
Share Certificate of registered society
in the name of applicant
The Change of Name is 1) Certificate of incorporation issued by the
required because of Registrar or copy of High Court Order.
Amalgamation / Merger as
per the provision of
Companies Act 1956
Applicant himself has 1) Affidavit/ Gazette Notification.
changed his name And
ii) Rent Receipt/ Maintenance receipt by new
name.
 References

The list of Customer Care Departments:

WARD NAME WARD ADDRESS WARD PHONE NUMBER
A (South) Electric House, 1st Floor, 022-22799518/22799514
Colaba, Mumbai-400001
B (South) Grd Floor, BEST Bhavan, 022-22799546
BEST Marg, Colaba,
Mumbai-400001
C (South) Vidyut Bldg., 3rd Floor, 022-22078736
Opp.G.T.Hospital,
Pathakwadi, Mumbai-
400002
D (South) New Administrative 022-23026736
Bldg,3rd Flr,Tardeo
Complex,Nr Navjeevan
Society,RS.Nimkar
Marg,Tardeo,Mum-400008
E (North) 2nd floor, Printing Press 23002597 Extn.560
Building, 23002569
Mumbai Central Depot,
Morland Road, Mumbai -
400 008
F/N (North) New Ancilliary Bldg.,Wadala 022-24173599 Ext-754
Bus Depot, 6th Floor, Opp.
Ambedkar College, Wadala,
Mumbai-400031
F/S (North) New Ancilliary Bldg.,Wadala 022-24127599 EXT -724 /
Bus Depot, 3rd Floor, Opp. 771
Ambedkar College, Wadala,
Mumbai-400031
G/N (North) Transportation Engineering 022-24146262 Ext-522
Bldg., 2nd Floor, Tilak Road,
Dadar, Mumbai-400014
G/S (North) New Ancilliary Bldg.,Wadala 022-24194521 EXT-521
Bus Depot, 4th Floor, Opp.
Ambedkar College, Wadala,
Mumbai-400031
SIMHA Dept. New Ancilliary Bldg.,Wadala 022-24127599 Ext-606
Bus Depot, 5th Floor, Opp.
Ambedkar College, Wadala,
Mumbai-400031

*You can also search respective Customer Care Department through the
search option by entering your consumer no. in home page of our website.
For Change of Name cases the charges such as Requisition Fee, & Security
Deposit appears on Online Application form upon updating, “Type of case”
like Transfer SD or Nontransfer SD.

Find the Information of Requisition fee

REQUISITION REGISTRION FEES CHART

Sr.No. Type of Consumer Amount in (Rs.)
1 L.T.Single phase supply 50
2 L.T.Three phase supply 50
3 H.T.Single Supply 100

Information about calculation of New Security deposit

Following method is used to calculate new security deposit

In normal case New Security deposit will be calculated as

“Average of Current Bill amount” of last 12 months of Existing

account.
Consent/NOC received from transferrer to new applicant, in two different
type.

1) Nontransfer SD: - Consent/NOC for only Change of Name without

transferring Old/Existing account’s security deposit to applicant’s
new account and treated as “Nontransfer SD” case.

Security deposit of Applicant New Account = New Security deposit

In this case new applicant need to pay New Security deposit plus
requisition fees.

Example: New security deposit calculated from system is Rs. 1000/-

In this case new applicant need to pay Rs. 1000/- as New Security
deposit plus requisition fees
2) Transfer SD: - Consent/NOC for Change of Name as well as specific
Consent/NOC for transferring Old/Existing account’s security deposit
to applicant’s new account and treated as “Transfer SD” case.

a) If Security deposit amount of Old/Existing account is greater than

or equal to New Security deposit, in this case Security deposit of
Applicant New Account is same as Security deposit amount of
Old/Existing account
Security deposit of Applicant New Account = Old Security deposit
In this case new applicant need to pay only requisition fees.
Example: New security deposit calculated from system is Rs.1000/-
Old/Existing Account SD is Rs.1500/-
Security deposit of Applicant for New Account = Rs.1500/-

b) If Security deposit amount of Old/Existing account is less than

New Security deposit, in this case Security deposit of Applicant’s
New Account is same as Security deposit amount of Old/Existing
account plus difference of New Security deposit, and Old
Security deposit. Total which is same as New Security deposit.

Security deposit of Applicant for New Account = Old Security

deposit + (New Security deposit- Old Security deposit)

In this case new applicant need to pay only requisition fees. Plus,
difference of New Security deposit, and Old Security deposit.

Example: New security deposit calculated from system is Rs. 1000/-

Old/Existing Account SD is Rs.750/-
Security deposit of Applicant New Account = 750 + (1000-750)
= 750 + 250
= 1000

In this case new applicant need to pay requisition fees, plus Rs. 250

End