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Communication Policy

Pinho Law establishes guidelines for effective communication with clients. Clients will be assigned a case manager or paralegal as their primary point of contact to provide regular updates and guide them through the legal process. The firm commits to responding to inquiries within 24 hours by phone or WhatsApp. Clients are encouraged to schedule meetings and ask questions, while being aware that communication methods may not ensure complete confidentiality or privilege.

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Fellipe Massao
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38 views

Communication Policy

Pinho Law establishes guidelines for effective communication with clients. Clients will be assigned a case manager or paralegal as their primary point of contact to provide regular updates and guide them through the legal process. The firm commits to responding to inquiries within 24 hours by phone or WhatsApp. Clients are encouraged to schedule meetings and ask questions, while being aware that communication methods may not ensure complete confidentiality or privilege.

Uploaded by

Fellipe Massao
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Communication Policy

Pinho Law Communication Policy

As a dedicated legal team, it is an honor to represent clients like you, who dream of
living legally in the USA. Quality of work is at the forefront of our office, and we
continuously implement systems to optimize communication with customers, ensuring
cost savings and efficiency for you – our valued client.

To facilitate effective communication, we have established the following guidelines:

I. Case Manager/Paralegal as Your Primary Point of Contact:

Every new client is assigned a dedicated Case Manager or Paralegal who will be your
primary point of contact throughout the legal process. They will provide regular
updates, address your inquiries, and guide you through every step of your case.

Once you've contracted our services, you can expect to hear from your Case
Manager/Paralegal within a reasonable time. They will reach out to introduce
themselves, gather essential information, and initiate the process to address your
specific needs.

However, if you haven't received this information or have any questions or concerns,
our Front Desk team is always here to help. Don't hesitate to reach out to them for any
assistance you may require.

II. Phone and WhatsApp Communication:

Our office hours are from 9:00 AM to 5:00 PM EST, Monday to Friday. While we strive
to answer calls promptly, rest assured that even if we miss your call, we commit to
responding to your inquiries within 24 hours, both through phone calls and WhatsApp
messages.

III. Confidential Messaging:

To safeguard your data, we encourage you to send messages from your phone number
only and to call us from a private space. Our employees are trained on confidentiality
and we take your case and the privacy of your information very seriously.

IV. Unscheduled Visits and Emergencies:

Unplanned visits will be subject to availability. We do our best to accommodate every


client. However, we ask you to schedule a time with our team to discuss your needs in

Pinho Law Communication Policy


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person or online so that we will be best prepared to assist you. Please reach out to your
Case Manager/Paralegal for scheduling a meeting.

V. Asking Questions and Providing Feedback:

Feel free to ask any questions you may have. Our goal is not only to represent you but
also to educate you about the immigration process, empowering you to feel confident in
the legal steps taken by our office. We also welcome your suggestions on how we can
improve our communication and value your positive feedback.

VI. Alternative Contact Information:

If you find yourself in a situation where you haven't received a response from your
assigned Case Manager/Paralegal within the required timeframe, we encourage you to
reach out to our front desk for assistance. Our front desk team is here to ensure your
queries are addressed promptly and efficiently. Your satisfaction and peace of mind are
our top priorities, and we are always ready to assist you in any way we can. Feel free to
contact our front desk for any urgent or non-urgent matters related to your case.

Phone Number/WhatsApp: +1(407) 640-2800

VII. Legal Disclaimer:

The communication policy provided by Pinho Law is intended to offer guidance and set expectations
for communication between Pinho Law and its clients. This policy does not constitute legal advice,
nor does it create an attorney-client relationship. The information in this policy is subject to change
without notice, and Pinho Law reserves the right to update or modify the policy as needed.

Please be aware that communication through this policy does not guarantee the confidentiality of any
information shared. For matters requiring confidentiality or attorney-client privilege, we recommend
engaging in direct and secure communication with the appropriate legal representatives at Pinho Law.

Clients should also be aware that communication via electronic means, including email, WhatsApp, or
our client portal, may be subject to interception, hacking, or unauthorized access. While we take
measures to protect the confidentiality of your information, Pinho Law shall not be held liable for any
damages resulting from the interception or unauthorized access of electronic communications.

Any information contained in this policy is for general informational purposes only and should not be
considered as a substitute for legal advice specific to your individual circumstances. For personalized
legal guidance, we encourage you to schedule a consultation with a qualified attorney at Pinho Law.

By engaging in communication with Pinho Law, you acknowledge and accept the terms of this
communication policy. If you have any questions or concerns regarding this policy or the
communication process, please do not hesitate to contact our office.

Pinho Law Communication Policy


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