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NC: FREIGHT HANDLING NQF LEVEL 3
FORMATIVE
ASSESSMENT
MODULE 1
SAQA ID: 57831
NQF Level 03
UNIT STANDARD
8000; 117668
CREDITS: 24

PLANNI
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Introduction to Transport
NG IS
Unit standards: 119265; 262260; 262298 1

EVERYT
 HING

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Instruction for This Workbook

Please answer ALL details in full in the space provided. Add additional paper if you need. Please
write legibly and neatly to ensure you are assessed fairly. Please attach evidence to this workbook
where instructed to do so.

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Table of Contents

FORMATIVE ASSESSMENT.......................................................................................4

Unit Standard 8000...................................................................................................4

Activity 1................................................................................................................4

Activity 2................................................................................................................4

Activity 3................................................................................................................4

Activity 4................................................................................................................5

Activity 5................................................................................................................6

Activity 6................................................................................................................7

Activity 7................................................................................................................8

Activity 8................................................................................................................9

Activity 9..............................................................................................................11

Unit Standard 117668.............................................................................................11

Activity 1..............................................................................................................11

Activity 2..............................................................................................................12

Activity 3..............................................................................................................13

Activity 4..............................................................................................................15

Activity 5..............................................................................................................15

Activity 6..............................................................................................................16

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FORMATIVE ASSESSMENT

Unit Standard 8000

Apply Basic Business Principles

These activities can be done in a group or individually

Activity 1
Write down all the resources that are used in your department.
How can you make sure that all the resources are used without losing time or money?

Activity 2

In our extract from Alice in Wonderland, Lewis Carroll seems to capture the essence of goal setting. Alice
lacks a clearly defined goal, therefore she could not decide which road she ought to take. Any organisation
or individual who lacks goals will face the same dilemma. Given the choice of alternatives they won't be able
to decide which road to take.

a) What are the implications of not setting goals for a company?

b) What are the implications of not setting goals for a manager?

Activity 3
Analyse the following objectives. Are they SMART? Explain your answer.

a) To achieve customer satisfaction.

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b) To produce acceptable machine outputs by 1 July.

c) Treble company profit in six years.

d) To understand what makes customers tick.

e) To increase the number of calls made per representative from the current six, to eight per day
by June 30.

Activity 4
You have a taxi service and you are currently transporting 50 children to school daily. You want to
increase the number of passengers to 100 every day.

a) In a group write a goal statement

b) Write an objective statement. Ensure that the objectives are SMART.

c) Write an action plan for the first two objectives. Use the action plan template on the handout.

Activity 5
a) List three things that customers are

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b) List three things that customers are not

c) List five things that customers expect

d) List eight things that customers hate

e) List eight things that customers want

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f) What happens if we don’t comply with customer expectations?

Activity 6
List the 3 most important internal customers and external stakeholders and their expectations from
your department. Use the following format for your answers:

Internal customers
CUSTOMER EXPECTATIONS
1
2
3

External stakeholders and customers

STAKEHOLDER/CUSTOMER EXPECTATIONS
1
2
3

Activity 7
In a group, discuss the following. Remember to take notes.

a) How will better customer service have an impact on the profitability of your organisation?
Think of aspects such as more customers/passengers making use of your services.

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b) What would happen if a bus or truck driver on a specific route is rude to customers?
Remember that passengers are also customers. Think of the profitability of the organisation if
you lose customers.

c) What would happen if the bus driver drives in an unsafe manner?

d) In a previous exercise you identified internal and external customers and stakeholders. What
do you think would happen to the organisations if the different departments did not work well
together? Think of aspects such as buses or trucks not serviced properly and not released for
use in time.

e) What would happen if the bus driver that takes children to school drives in an unsafe manner
and the school principal finds out?

f) What do you think your organisation’s customers want – their needs and expectations?

g) What can your department/section do to ensure that these needs are met?

Activity 8

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a) Rate the following characteristics in order of importance in running a business, from 1 (most
important) to 10 (least important). Give a reason for each rating:
Characteristic Rating Reason
Integrity
Honesty
Loyalty
Charity
Responsibility
Accountability
Self-discipline
Respect
Justice
Civic virtue

b) In a group, discuss the difference between a sole trader and a partnership.

c) What type of business entity is your organisation? In your groups, discuss the business entity
in terms of membership and legal personality.

d) Explain the difference between fixed costs and variable costs

e) How can you save costs in your department?

f) Explain gross profit

g) Explain net profit

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h) Explain the purpose of a budget in your own words.

i) Explain cash flow in your own words.

j) Explain supply and demand

k) What technology is your organisation currently using?

l) Is there technology that you are aware of that is not being used by your organisation? Do you
think the company could benefit from the technology? Motivate your answer.

m) How can you ensure that the employees working in your department always do business in an
ethical way?

Activity 9
How you can use the decision making process to help you make decisions when you are back at work.
Use a typical day-to-day decision as an example and then choose a more difficult decision that does
not happen every day.

Unit Standard 117668

Demonstrate an understanding of the basics of local and international trade

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Activity 1
Group Activities
Divide the class into three groups. Each group to prepare a short presentation about the following topics
Group A: what is meant by scarce resources and which resources in SA could be considered scarce?
Group B: what is meant by opportunity cost and give 3 different examples of opportunity cost as it could
affect imports or exports
Group C: use at least 3 products or services as examples and explain how shortages or surpluses affect
price.

Each group to present their work to the rest of the class for discussion

Individual self-assessment
After the group discussions, you should have a clear idea about the concepts discuss. Answer the following
questions. One of your fellow learners will check your answers for correctness.

a) What is meant by scarce resources?

b) Explain what is meant by opportunity cost and give one example

c) Explain how a shortage of a product could lead to a price increase.

Activity 2

a) Explain what is meant by absolute advantage

b) Explain what is meant by comparative advantage

c) Explain what is meant by the term international trade

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d) Why is international trade important?

e) Discuss at least 3 risks of international trade

Activity 3
Self-assessment

a) How much would we pay per barrel of crude oil if the price goes up to US$ 75 and the US$ exchange
rate stays the same?

b) How much would we pay per barrel of crude oil if the price goes up to US$ 75 and the US$ exchange
rate drops to 5.865?

c) How much would we pay per barrel of crude oil if the price drops to US$55 per barrel and the
exchange rate stays the same?

d) How much would we pay per barrel of crude oil if the price drops to US$ 55 and the exchange rate
drops to 5.865?

e) What would an exporter get for gold if the gold price drops to US$ 520 but the exchange rate remains
at 7.565?

f) What would an exporter get if the gold price rises to US$ 620 and the exchange rate rises to US$
8.6570?

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g) What would an exporter get if the gold price rises to US$620 and the exchange rate drops to 5.985?

h) You have R50 000 to take with you on your trip overseas.

i) How many US$ will you get if the exchange rate stays at 7.565?

j) How many US$ will you get if the rate goes up to 8.6570?

k) How many US$ will you get if the rate goes down to 5.985?

l) What is a value chain?

m) Explain the following concepts regarding a value chain: Inbound logistics

i. Operations

ii. Outbound logistics

iii. Marketing and sales

iv. Service

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Activity 4
Group debate
Divide the class into 2 groups. Hold a debate about the advantages and disadvantages of international trade.
One group has to be in favour and the other group against international trade. The following specific concepts
should be debated in terms of advantages and disadvantages:

a) Trade agreements: what their purpose is and how they benefit or disadvantage industries in SA?

b) Import and export tariffs

c) The risks to the importer and exporter

d) Benefits to the importer and exporter

Activity 5
Think of the industry in which your organisation operates. Draw a diagram of the distribution of goods from the
producer to the end user. The distribution should include imports or exports
 Show which modes of transport are used at each stage of the distribution
 What role does support services play in this distribution chain?

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 Share your work with the rest of the group for discussion. The best reply in each group should be
discussed with the entire class.
 Allow other learners to ask questions and make adjustments to the distribution chain if needed

Note your findings.

Activity 6
What products are typically produced in your area and where are these products typically sold? Your products
to include
 Manufacturing
 Agriculture
 Mineral resources

a) How are these products transported in South Africa?

b) How are exports of these products transported?

c) Share your findings with the rest of the class for discussion. You have to allow other learners to ask
questions, so make sure that you are well-prepared.
Note important points

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