Scribd
Upload
66 views

CCS 4204 Lecture 2

This document outlines a lecture on professional issues and ethics in information and communication technology. It discusses the need for ethics in business due to increased risks from inappropriate behavior. It presents scenarios of unethical behavior at banks and trends that increase unethical behavior, such as globalization and difficult economic conditions. The document also covers corporate social responsibility and its effects, ethical dilemmas employees may face, and why fostering ethics and CSR is important to gain community goodwill, operate consistently, foster good practices, protect the organization from lawsuits and avoid unfavorable publicity.

Uploaded by

Anthony
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
66 views

CCS 4204 Lecture 2

This document outlines a lecture on professional issues and ethics in information and communication technology. It discusses the need for ethics in business due to increased risks from inappropriate behavior. It presents scenarios of unethical behavior at banks and trends that increase unethical behavior, such as globalization and difficult economic conditions. The document also covers corporate social responsibility and its effects, ethical dilemmas employees may face, and why fostering ethics and CSR is important to gain community goodwill, operate consistently, foster good practices, protect the organization from lawsuits and avoid unfavorable publicity.

Uploaded by

Anthony
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 27

CCS 4204:PROFESSIONAL

ISSUES AND ETHICS IN ICT


Lecturer: Michael Kagiri

Mode: Virtual
Session
Ethics in the Business World
CSR
Introduction
Risks associated with inappropriate behavior have increased leading to
the need for ethics
Scenario 1
Bank of America

https://www.grin.com/document/317965
Scenario 2
Bank of America sued by employee
Scenario 2
Wells fargo unethical sales practices
Scenario 3
Citibank
Trends that Increase likelihood of unethical behavior
 Greater globalization has created a much more complex work
environment due to diverse cultures and societies, making it more difficult
to apply principles and codes of ethics consistently.
 IE-employees of the Pegatron factory in China, where the Apple iPhone
is produced, are often forced to work excessive amounts of overtime
Trends that Increase likelihood of unethical behavior
In today’s challenging and uncertain economic climate, many
organizations are finding it more difficult to maintain revenue and profits.
IE-Tesco
EXAMPLE 2
FIAT Company
NEED For Ethical Practices
Employees, shareholders, and regulatory agencies are increasingly
sensitive to
violations of accounting standards,
failures to disclose substantial changes in business conditions,
nonconformance with required health and safety practices, and
production of unsafe or substandard products
May lead to
Risk of financial loss for businesses
Risk of criminal and civil lawsuits
lapses in business ethics by employees in
IT organizations
Telkom
ETHICAL DILEMMAS
lower-level employees and ordinary individuals can find themselves in
the middle of ethical dilemmas
ETHICAL DILEMMAS
Telkom
WILL YOU SIGN OR NOT?

You are a new hire at a large software firm and have been working overtime
for the last two months trying to complete the final testing of a new software
release for the firm’s flagship product, which is used by thousands of
organizations worldwide. Unfortunately, the software has many bugs and
testing has taken weeks longer than expected. This afternoon your boss
stopped by and asked you to “sign off” on the completion of your portion of the
testing. He explains that the project has gone over budget and is in danger of
missing the committed release date for customers. When you object because
you feel the software is still buggy, he says not to worry, whatever bugs remain
will be fixed in the next release of the software. What do you do?
CORPORATE SOCIAL
RESPONSIBILITY
CSR
Is the concept that an organization should act ethically by taking
responsibility for the impact of its actions on its shareholders, consumers,
employees, community, environment, and suppliers.
Could be through
Donating a portion of net profit to charity
Implementing more sustainable business operations or
Encouraging employee education through tuition reimbursement.
CSR EFFECTS
Telkom
CHECK THE CSR PROGRAMS FOR
DeKUT
EQUITY BANK
SAFARICOM
WHY FOSTERING CSR AND GOOD BUSINESS ETHICS IS IMPORTANT
Gaining the goodwill of the community
Creating an organization that operates consistently
Fostering good business practices
Protecting the organization and its employees from legal action
Avoiding unfavorable publicity
Gaining the goodwill of the community

Telkom
Creating an organization that operates consistently
Organizations develop and abide by values to create an organizational
culture
Define a consistent approach for dealing with the needs of their
stakeholders
Operate with honesty and integrity, staying true to organizational principles
Operate according to standards of ethical conduct, in words and action
Treat colleagues, customers, and consumers with respect
Strive to be the best at what matters most to the organization
Value diversity
Make decisions based on facts and principles
Fostering Good Business Practices
Companies that produce safe and effective products avoid costly recalls
and lawsuits
Wyeth marketed the drug as safe for all transplant cases
Protecting the organization and its employees from
legal action

an employer can be held responsible for the acts of its employees even if
the employees act in a manner contrary to corporate policy and their
employer’s directions.26 The principle established is called respondeat
superior, or “let the master answer.

https://nairobinews.nation.co.ke/news/matatu-owner-fined-sh21-million-
for-his-drivers-recklessness
Protecting the organization and its employees from
legal action

employees of Wells Fargo Bank opened over 2 million bogus credit card
accounts not authorized by its customers, the bank was fined over $185
million.
Avoiding unfavorable publicity

many organizations are motivated to build a strong ethics program to


avoid negative publicity
END OF LECTURE

You might also like