HOW TO DELETE YOUR PERSONAL DATA

ON NAVIGATION, MyT BY TOYOTA APP &

MY TOYOTA CUSTOMER PORTAL
Before selling or disposing of your car

CONTENTS Page number

SECTION 1 - Introduction 1

SECTION 2 - Navigation systems Toyota Touch 2 2

Toyota Smart Connect 3

SECTION 3 - MyT by Toyota App 5

SECTION 4 - My Toyota Customer Portal 8

INTRODUCTION
A range of personal data is registered on your Navigation system, MyT by Toyota App and in
your My Toyota Customer Portal, to help provide you with a seamless customer journey.
When selling or disposing of the vehicle, you must remove your personal data from these
systems following the steps in this document.

Why would I need to follow this process?

• I am a user and I am selling my car. Before that, I would like to delete my

profile (including data such as contact data, call history data) from the head unit.
How? Click here

• Iwill
am a user and I want to delete my account (subscriptions will be terminated and car
be removed). How? Click here

• How?
I want to unsubscribe from Connected Services but keep my account and the car.
Click here

• Ibeamremoved,
a user and want to remove the car before selling it. I know that when the car will
my subscriptions will be terminated. How? Click here

Please make sure you desynchronize your account from the car using the app or the
customer portal. The head unit only allows you to delete your profile from it, your account
will always be linked to the car without further action on your part.

Note: This card is not intended as a replacement for your vehicle’s owner’s manual; which we recommend you refer to for additional details
and limitations. Toyota accepts no liability for these instructions and/or consequences of any actions taken based on the information provided.
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NAVIGATION
Personal data that may be in your navigation system includes contact data, call history data,
favourites data, image data, all phone settings & message settings.

TOYOTA TOUCH 2

1. Select “Setup” “General” “Delete personal 2. Select “Delete”.

data”. Please pay strict attention when initialising the data.

3. Select “Yes” when the confirmation screen 4. Confirm that the data deletion is complete
appears. when the progression screen disappears.

Note: This card is not intended as a replacement for your vehicle’s owner’s manual; which we recommend you refer to for additional details
and limitations. Toyota accepts no liability for these instructions and/or consequences of any actions taken based on the information provided.
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TOYOTA SMART CONNECT AYGO X, YARIS & YARIS CROSS (2021/2022)

1. On the Home tab screen menu, go to “Profile” 2. Press Bin icon & confirm your profile and data
then select your profile. deletion.

TOYOTA SMART CONNECT TOYOTA VEHICLES FROM 2022

1. Check that the correct account is selected.If not, 2. If you are sure you want to proceed with the
log in to the correct one using your password. removal, press settings again, then “personal info”.

3. Scroll down and press “Reset settings”. 4. When the below screen appears, press “Reset”.

3 Continued over...
5. If you go back to navigation, you will see that all 6. Press the navigation button on the left and then
data was successfully deleted. search using the magnifying glass.

7. The screen shows the data that will be erased 8. If you are sure you want to proceed with the
if you proceed with the removal, including removal, press Settings again, then “Personal
favourites, your recent trips & regular trips. info”.

9. Scroll down and press “Reset settings”. 10. When the below screen appears, press “Reset”.

11. If you go back to navigation, you will see that

all data was successfully deleted.

Note: This card is not intended as a replacement for your vehicle’s owner’s manual; which we recommend you refer to for additional details
and limitations. Toyota accepts no liability for these instructions and/or consequences of any actions taken based on the information provided.
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MyT BY TOYOTA APP
BY TOYOTA

When selling your car, it is your responsibility to remove it from your MyT by Toyota account,
as specified in the Connected Services Terms of Use.

Note: The deleted data cannot be retrieved afterwards and you will see only new data
if you reactivate.

DEACTIVATING CONNECTED SERVICES:

1. Click on your profile. 2. Select “Settings”. 3. Select “Read my
connected services terms”.

4. Select “See details”. 5. Click on “Reject”. 6. Click on “Reject”.

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REMOVING A CAR:

1. On the car section swipe 2. Tap on “Car settings”. 3. Scroll down to “Remove
the screen to find “Car vehicle”.
settings” entry. Tap on “Remove vehicle”.

4. Scroll down to “Remove 5. The system asks you to 6. Your car is removed
vehicle”. confirm the removal of and your subscriptions to
Tap on “Remove vehicle”. your car and data.. services are terminated.
Tap again on “Remove
vehicle”.

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DELETING AN ACCOUNT:

1. Click on your profile. 2. Select “Settings”. 3. Scroll down to

“Delete your account”.

4. Click on “Delete 5. Click on “Delete your

account”. account”.

Note: This card is not intended as a replacement for your vehicle’s owner’s manual; which we recommend you refer to for additional details
and limitations. Toyota accepts no liability for these instructions and/or consequences of any actions taken based on the information provided.
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MY TOYOTA CUSTOMER PORTAL
When selling your car, it is your responsibility to remove it from your MyT by Toyota account,
as specified in the Connected Services Terms of Use.
Don’t cancel your account, as any future Toyota cars you may own can be added to the
account.

Note: The deleted data cannot be retrieved afterwards and you will see only new data
if you reactivate.

1. Sign in to your account. 2. Select “Owned” tab.

3. Click “Enlarge” icon in your car to be deleted. 4. Click “menu” icon and select “Remove car”.

5. Confirm the completion of data deletion for

your car.

For further information & details, please consult the privacy notice & terms of use on the
Toyota website or within the Toyota MyT app.

Note: This card is not intended as a replacement for your vehicle’s owner’s manual; which we recommend you refer to for additional details
and limitations. Toyota accepts no liability for these instructions and/or consequences of any actions taken based on the information provided.
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