GradeCOMPUTER SYSTEMS SERVICING

10 QUARTER 1 – MODULE 1
PERSONAL ENTREPRENEURAL
COMPETENCIES
TLE-(PECs)
ICT
 What Do You Need To Know?
I. INTRODUCTION
In this session, you'll learn how to identify a programmer's essential competencies and how to
combine your skills as a programmer and an entrepreneur to help you uncover possibilities in
establishing a career in huge software firms.

II. MODULE CONTENT

PERSONAL ENTREPRENEURAL COMPETENCIES
Let us first break down and describe the essential terminologies used so that we can
comprehend PECs in layman's terms and be able to explain why we need to have, or at least analyze
ourselves, to develop PECs.
To begin, what exactly is an entrepreneur? An entrepreneur is a person who organizes,
manages, and takes on the risks associated with a business or organization. Second, to be effective
in this endeavor, one must be capable of handling the hardships of such task. Having the requisite
abilities or talents is being able to accomplish something well, or well enough, to meet a standard.
There is no precise definition for entrepreneurial competency, but combining the two Merriam-
Webster definitions yields the following: entrepreneurial competency is a concept of a collective set of
abilities and/or skills, sufficient enough, or more than sufficient, to organize, manage, and assume the
risks of a profitable business or enterprise.
Through its Empretec initiative, the United Nations Conference on Trade and Development
identified and presented behavioral characteristics inherent and consistent in successful
entrepreneurs globally in 1988. Professor Donald McClelland's study through his McBer Company
and MSI was used to identify them as entrepreneurial abilities.
Empretec classified these entrepreneurial skills into three categories: achievement, planning,
and power.
The table below summarizes the entrepreneurial competencies, which are divided into three
clusters:
Achievement Planning Power

 Opportunity-seeking  Goal-setting  Persuasion and

 Persistence  Information-seeking networking
 Commitment to work contract  Systematic planning and  Self-confidence
 Risk-taking monitoring
 Demand for efficiency and
quality

The term "achievement" refers to a collection of abilities that support the motivation for success in an
entrepreneurial venture. The following competencies are included in this cluster:
• Opportunity-seeking. A successful entrepreneur is always on the lookout for any opportunity
to start a profitable business in a given situation or for a given product or service. This
involves the capacity to be innovative and inventive, at times, in order to capitalize on such a
chance.

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 • Persistence. It refers to the trait of an entrepreneur who is steadfast in his choice and cannot
be readily persuaded when faced with adversity. To overcome hurdles and problems, he
employs a goal alternative or plan of action.

• Commitment to Work Contract. It is the capacity to complete assigned tasks no matter what
it takes, even if it means making personal sacrifices, to ensure that the product/service is
delivered on time or within the agreed-upon timeframe with his clients.

• Risk-taking. Though it is anticipated that an entrepreneur will take risks from time to time in
order to profit on a given opportunity, he does so on a more logical or calculated basis.
Remember that while the main goal of taking chances is to be able to create a more profitable
venture, the entrepreneur must also know when not to take chances in order to avoid future
losses.

• Demand for Efficiency and Quality. A successful entrepreneur always demands better. This
will enable him to put his firm in a more profitable position. After all, customers or clients would
expect the same. If consumers do not discover quality and efficiency in your goods or
services, they will quickly seek it elsewhere.
Putting oneself in your client's shoes is a good practice for this competency.

Planning is a collection of skills that enables the entrepreneur to plan and plan procedures to
guarantee that the company endeavor continues to grow. This will also enable the entrepreneur to be
adequately prepared for and respond to any eventuality or setback that may arise along the route.
The following competencies have been associated with this cluster:

• Goal-Setting. The first thing an entrepreneur must do is to define a goal for his business. This
might be a single basic objective or a larger objective with several sub-goals. This objective
will act as a guide and direction for where and how far you wish to pursue your endeavor. A
good rule of thumb to follow when creating a goal is to make it SMART (Specific, Measurable,
Attainable, Realistic, and Time-bound).

• Information-Seeking. A successful entrepreneur is continuously on the lookout for new

knowledge. He has an open mind and is always eager for additional information about the
market, competitors, and, most importantly, his consumers. A wellinformed entrepreneur can
generate better ideas for improving a product or service – information to innovation.

• Systematic Planning and Monitoring. This refers to the entrepreneur's ability to develop a
well-organized and efficient strategy that is logically sound while being basic and practical.
This strategy must bring him to his objective and keep him going ahead. He must also be able
to track or monitor whether the strategy is functioning or not and be prepared to implement
alternate tactics, if needed.

Power. Becoming your own boss is one of the most gratifying elements of being an entrepreneur.
However, this does not occur until you have worked hard enough to properly set up your firm and
have it functioning smoothly enough to be profitable and long-lasting.
After all, as the saying goes, "great power comes with great responsibility." The power cluster
identifies two competencies that one might say, the most personal and will mostly define the true
character of a successful entrepreneur.

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 • Persuasion and Networking. Making people believe in you - your products and services - is
one of the most difficult and fascinating tasks. Persuading others to spread the word for you
and to believe in you, as well as that your product or service is superior to others, may be a
difficult undertaking that will put your persistence to the test, among other things. However,
doing this task successfully will allow you to acquire customers.

• Self-confidence. This is one of the most noticeable characteristics of a person. It refers to a

strong conviction in one's own ability to finish a task, no matter how tough it may get. Having a
strong conviction in your own skills and sticking to it might be the difference between success
and failure.

Computer Systems Servicing jobs are considered professions, because they require a specialized set
of skills and is some cases they require a TESDA certificate. A specialization in Computer Systems
Servicing, combined with a certificate and/or professional experience, makes one a professional in
this field. Common careers include working as a Computer Service Technician, Computer Network
Serviceman and Peripheral Service Technician.

Career Opportunities for Computer Systems Servicing:

 Computer technician – install, maintain and repair computer systems and equipment.
 IT Technical Support Officer – monitors and maintains the computer systems and networks of
an organization. They may install and configure computer systems, diagnose hardware and
software faults and solve technical and applications problems
 Technical support representative – answers questions from computer users and solves
problems with the installation or operation of software.
 Computer Hardware Specialist – set up equipment for employee use, performing or ensuring
proper installation of cable, operating systems, and appropriate software

Skills, traits and attitude will help you succeed in this course

Strong Technical Skills – the knowledge and ability to learn, operate and control properly and
safely an extensive range of equipment, tools and systems used in the field.
Computer Literacy – basic knowledge of computer uses and being able to understand
application software and systems
Logical skills – the ability to determine how a system should work and how changes in
conditions, operations, and the environment will affect outcomes
Problem solving skills – the ability to identify problems and review related information to develop
and evaluate options and implement solutions.
Observation skills – the ability to notice and identify even the most minute problems in a system,
process or equipment
Basic Mathematical skills – since there are basic programming concepts included in the study,
you need to have basic math to surpass lessons
Patience – during practicum exercises, you will not always be able to identify and fix the problem
on a computer, system and parts right away, so you must extend your patience and
continue working.

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COMPETENCIES OF CSS
Aside from possessing the abilities of an entrepreneur, specialized in Computer Systems
Servicing (CSS) abilities must also be learned in order to thrive in this business.
Computer Systems Servicing consists of competencies that he/she must possess to enable
to install and configure computers systems, set-up computer networks and servers and to
maintain and repair computer systems and networks.
Whether a person chooses to pursue a career in computer system servicing through an
established development house or firm, or whether he chooses to try his hand at
entrepreneurship, the following skills will be required of him.

IMPORTANT SKILLS FOR A COMPUTER TECHNICIAN

COMPUTER TECHNICIAN JOB OPPORTUNITIES SOAR

The world is currently in the midst of a tech talent shortage. There are not enough tech professionals
to fill all the current hiring roles at every level of the vertical industry. As the world becomes ever more
advanced, the need for computer techs increases exponentially. The tech workforce shortage is
profound, making technology a sound career choice both for stability and opportunities for career
advancement. With so many companies hiring IT professionals, your capabilities can be met with new
demand and better available roles.

Of course, everyone starts somewhere. Becoming a computer technician is an approachable place to

enter the tech industry. Most people can tackle the initial skills necessary to succeed as a computer
technician. Today, we’re here to spotlight the 10 most important skills for computer technicians that
create the foundation for a long and happy tech career.

INTERACTING WITH COMPUTERS

Familiarity with computers is at the core of any IT and technician role, especially starting as a
computer technician. The more time you spend interacting with computers and mobile devices, the
more you will naturally take to the other skills necessary for the role. Become skillful at working with
operating systems, software, and settings on a user level, then dive into deeper understanding.

Understand how computers work and how they interact with humans to optimize each task. The best
technicians understand how computers function and can adapt their methods based on both the
current hardware and the task at hand.

COLLECTING DATA AND INFORMATION

Research is a big part of IT and technical work. There is a great deal of data and information
collected from hunting down a hardware problem to determining the right software tools to use. Most
technicians can research an unfamiliar bug or behavior at lightning speed. Online resources mean
that even seemingly obscure problems can be solved with cross-checked information.

As a computer technician, much of your role will involve diagnosing and repairing problems. The
more skilled you are at researching problems and finding solutions, the better your reputation as a
technician. You will need to collect all the relevant information to diagnose problems quickly. Great
data and information skills can also open doors for data management or IT work in the future.

PROBLEM-SOLVING AND DECISION-MAKING

For any technician, problem-solving is an essential skill. To troubleshoot computer hardware, you will
need a significant foundation in problem-solving and careful decision-making. Computers need to be
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handled in a logical and even-handed way. Combined with understanding how computers work, your
problem-solving skills will define how quickly and effectively you can accomplish your technical work.

Decision-making allows you to weigh each option and choose the course that will give the best
results. In computer work, this means knowing which course of action will give you information and
which will produce an inconvenient result.

COMMUNICATION
Every job requires a certain amount of communication. Whether it’s face to face, on the phone, via
email, or instant message, every day, you will be communicating with others. A computer hardware
field technician must communicate effectively with clients and co-workers to share information and
solve the problems that arise in their everyday life. This means honing your conversation skills as well
as your listening and teamwork skills. The actions included range from drafting an email to
negotiating. The more experience you have in professional communication, the easier your new role
will be.

CONSULTING AND ADVISING OTHERS

As you become a professional computer technician, others may come to you for information or advice
on technical issues. You may be providing IT assistance to clients, internal employees or providing
consultation for managers who rely on your expertise. For this reason, you should hone your skills in
providing consultation and advice to others. Practice both giving consult presentations and being
patient with those who are troubleshooting at a distance.

You may be asked to advise management on the best course of action. In this endeavor, apply all
your knowledge and experience to help them foresee the IT strategy options along with each
potential set of outcomes and effects.

INSPECTING EQUIPMENT, STRUCTURES, OR MATERIAL

Your familiarity with computers should reflect an ability to inspect hardware. Become experienced
with the inside and outside of modern computers. Examine internal and external pc parts and practice
determining what is wrong with the equipment. The ability to inspect accurately is essential for any
hardware computer technician,

You should have a complete and comprehensive understanding of all the equipment you work with
and how it works together. If someone asks you what is wrong with a computer, know how to
approach the inspection and determine a potential solution.

DOCUMENTING AND RECORDING INFORMATION

Solving computer problems means taking some baseline metrics that will give you critical information.
The CPU and RAM usage, processor temp, and network access speed are just a few easily named.
No matter what branch of the tech industry you specialize in, you will find yourself documenting,
recording, and building a plan from computer information. The more comfortable you are with stats
and spreadsheets early, the easier you will learn new troubleshooting processes.

DEVELOPING OBJECTIVES AND STRATEGIES

Computer solutions are always reached with goal-oriented strategies. Hone your skills in developing
objectives and building action plans from those goals. Practice building strategies to put your
solutions into action. This process works for both short-term and long-term computer solutions, from
repairs to network cybersecurity.
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As a computer technician, you will need to be on top of frequent maintenance, virus scanning, and
network defenses in addition to the health and performance of every computer. Preventative
strategies prevent future issues, while objective-driven troubleshooting can quickly repair a system
when performance is flagged.

TRAINING AND TEACHING OTHERS

As you rise in the tech career, you may be asked to train others. It doesn’t take long for someone
rising above the crowd to be assigned a trainee. Proving your capability even in an entry-level tech
job can result in training someone who could use the talent or skill you’ve put into the job. You may
also be prompted to help teach non-IT staff how to use the system or protect themselves from
cybersecurity threats. So, it’s a good idea to get used to training and teaching now.

Practice explaining things calmly and clearly and re-phrasing your point in three ways to help another
person understand. You may practice tutoring by helping out the students in your life if the
opportunity arises.

REPAIRING AND MAINTAINING ELECTRONIC EQUIPMENT

Finally, practice maintaining your own electronic equipment and home devices. Open up failed
equipment and practice fixing, including harvesting parts to fix it. Become intimately familiar with the
interior components of a computer and at ease with switching out the parts. Understanding and
maintaining electronic equipment is essential as a tech professional, especially a hardware
technician. PCs, laptops, and other mobile devices are complex pieces of machinery. To maintain
each device, you will want a practiced skill with repairing and upkeeping the equipment.

Joining the tech career path is easier than many realize. To become a computer technician, focus
your efforts on these ten leading skills. Most will improve your technical skills and prepare you for a
hardware technician’s tasks and work environment. The rest will lead you to be a highly effective
employee in any organization.

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 III. LEARNING ACTIVITIES

Task 1. Matching Type.

Directions: Match the following skills, traits and attitude of a Computer Systems Servicing expert in
column A with their corresponding description in column B. Write the letter of the correct answer on
the space provided before each number.

A B
_____ 1. Computer Literacy a. you will not always be able to identify
and fix the problem on a computer,
system and parts right away, so you
must extend it and continue working.
_____ 2. Logical skills b. the ability to notice and identify even
the most minute problems.
_____ 3. Strong Technical Skills c. the knowledge and ability to learn,
operate range of equipment, tools and
systems.
_____ 4. Problem solving skills d. there are basic programming concepts,
you need to have basic math to
surpass lessons.
_____ 5. Observation skills e. the ability to determine how a system
should work
_____ 6. Basic Mathematical skills f. the ability to identify problems and
evaluate options and implement
solutions.
_____ 7. Patience g. basic knowledge of computer uses

Task 2. Answer the following questions. (5 pts each item)

1. How do you describe being “competent”?

2. Give at least three (3) characteristics an entrepreneur or a businessman should have.

3. Does knowing how successful entrepreneurs manage their businesses help you to become
successful as well? Explain.

Rubrics for the essay

4 – very informative and well organized
3 – somewhat informative and organized
2 – gives new information but poorly organized
1 – gives no new information and very poorly organized

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IV. SUMMATIVE ASSESSMENT

TEST I. Multiple Choice

Directions: Select the best answer and write it down on your answer sheet.

1. Based on the definition, what best describes an entrepreneur?

a. Innovator, team leader, facilitator
b. Organizer, innovator, facilitator
c. Organizer, manager, risk-taker
d. Risk-taker, organizer, facilitator
2. What are the three clusters of PECs?
a. Achievement, planning, power
b. Achievement, persistence, power
c. Persistence, goal setting, self-confidence
d. Persistence, planning, risk-taking
3. Which of the following belongs to the power cluster?
a. Persistence, self-confidence
b. Persuasion and networking, self-confidence
c. Persistence, risk-taking
d. Goal setting, systematic planning
4. Refers to a collection of abilities that support the motivation for success in an entrepreneurial
venture.
a. Achievement
b. Planning
c. Power
d. All of the above
5. Which of the following set of competencies is under Planning Cluster?
a. Goal setting, information seeking
b. Opportunity seeking, demand for efficiency and quality
c. Persistence, risk-taking
d. Self-confidence, networking
6. This pertains to the knowledge and skill in identifying business needs and providing solutions
to address such needs.
a. Data Security
b. Software Development
c. Business Analysis
d. Programming
7. This refers to the ability to make commitments and provide services on time.
a. Results-oriented
b. Continuous learner
c. Good communicator
d. Client focused
8. A set of general competencies or characteristics that an individual should have in order to
establish a well-balanced professional mindset.
a. Technical Competencies
b. PECs
c. Risk-taking
d. Behavioral Competencies

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 TEST II. Enumeration
Directions: Enumerate the various entrepreneurial competencies according to the following
clusters namely: achievement, planning, and power.

Achievement Planning Power

TEST III. Essay (5pts)

Directions: Answer the question briefly. Use a separate sheet of paper to answer.
Given an opportunity to own a business that relates to Computer Systems Servicing, what do you
think are the most important competencies you must possess in order to be successful in running
your chosen business?

Rubrics for the essay

4 – very informative and well organized
3 – somewhat informative and organized
2 – gives new information but poorly organized
1 – gives no new information and very poorly organized

KEY TO CORRECTION

Task 1.
1. g 2. e 3. c 4. f 5. b 6. d 7. a

Task 2
Answers may vary.

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REFERENCES:
https://www.finduniversity.ph/majors/computer-hardware-servicing-2-philippines
https://careertechnical.edu/blog/10-important-skills-for-a-computer-hardware-field-technician-to-
possess/

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