Position Description

Senior Specialist, Systems

Details

Faculty or Portfolio Futures

Division or School or Deakin Residential Services

Employment Full-time, Continuing

Location Geelong Waurn Ponds Campus, Flexible

Classification HEW 8

Manager Manager, Business Services

Deakin

Deakin is a Victorian university with a global impact. We are agile and innovative, and committed to making a positive
impact through our excellence in education and research and the contributions we make to the wider community.

Our reputation has been built on the dedication and expertise of our staff. We offer a dynamic, diverse and inclusive
working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture
will ensure people choose to come, and stay at Deakin and contribute to our ongoing success.

As one of Australia’s largest universities, Deakin has strong global linkages, world-class research and an education
portfolio that blends the best of campus and digital delivery into a highly supportive and personalised student
experience.

We offer outstanding education founded on the experience we create for our learners and guided by graduate
outcomes for successful lives and careers. We undertake globally significant discovery research that benefits our
communities through the innovative translation of our ideas into new services, products, policies and capabilities.

Deakin campuses sit on Wadawurrung, Wurundjeri, and Eastern Maar Countries, and the University acknowledges,
values and deeply respects its connection with the Traditional Custodians and Elders past and present of these lands
and waterways. Deakin is the most popular university destination in Victoria for Aboriginal and Torres Strait Islander
students and has a rich history of supporting the ambitions of First Nations students, including through the NIKERI
Institute (formerly the Institute of Koorie Education).

At Deakin we value diversity, embrace difference and nurture an inclusive, safe and respectful community. Deakin is an
Employer of Choice for Gender Equality, a SAGE Athena SWAN Bronze Award holder, seeking gender equity for Women
in STEMM, and a Silver Award holder in the Australian Workplace Equality Index for LGBTQ inclusion. We strongly
encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sexualities
and genders.

Strategic Plan – Deakin 2030: Ideas to Impact

Benefits of working at Deakin

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 Position Description
Senior Specialist, Systems

Overview

Maintains, up-grades and enhances Deakin Residential Services’ (DRS) systems to ensure optimal performance, security
and integration. Provides advice and technical direction for the design and development of new software, modification
of existing software and support for enterprise and emergent technologies utilised by DRS and other relevant areas of
the University.

Collaborates extensively with the DRS leadership team and Digital Services and to ensure security, governance and best
practice principles are maintained. Provides specialist advice to identify and resolve incidents and problems across the
full range of DRS systems.

Responsibilities

• Install, configure, and maintain hardware, operating systems, and software. This includes software updates,
security patches, and general configuration maintenance
• Monitor services to ensure they are running correctly, securely, and are performing
• Provide specialist technical services to identify and resolve incidents and problems across a broad range of
services
• Use accepted theory and practices to develop and deploy continuous improvement actions to ensure
implementation of continuous improvement strategies in own work area
• Navigate appropriate course of action, gain agreement on preferred approach and prepare advice
(information, materials and recommendations) to meet specific stakeholder style, and requirements
• Interpret needs and offers pragmatic, inclusive and sustainable solutions based on research and in alignment
with University context, policies and practices
• Proactively create, establish and retain professional networks, mutually beneficial relationships and considers
practical application and alignment within Deakin
• Use understanding of the client context to anticipate needs, tailor services, improve service offering and
ensure a high-quality outcome by addressing client feedback and setting service standards
• Use understanding of the target audience to structure and shape communication to meet their information
needs or concerns and anticipate and prepare for the audience’s reactions and questions
• Act as a coach and work with team members to facilitate growth and development by giving balanced,
constructive feedback considering individual capability and team performance, in alignment with Deakin’s
code of conduct and core university strategies and policies that promote a safe, sustainable and productive
working environment.

Relationships

Internal relationships: DRS Leadership team, Digital Services

Selection

Qualifications and experience

• Postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant

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 Position Description
Senior Specialist, Systems

• Experience with writing software in a scripting language

Capabilities

• Navigating Complexity: Proactively and quickly making sense of complex issues; responding effectively to
difficult and ambiguous situations
• Creating and Innovating: Explores concepts and insights, generates new ideas and a range of innovative
solution
• Environmental Scanning: Seeks emerging trends; identifies issues within field of expertise and University
context
• Analysis and Problem Solving: Sources relevant information; identifies problems and offers sustainable
practical solutions
• Service Culture: Considers other perspectives in making decisions and providing advice; strives to exceed
expectations
• Consulting and Advice: Provides expert and valued advice; supports achievement of outcomes for
stakeholders

Special Requirements

• Infrequent work outside business hours is required (e.g., work at evening or weekend events is required)
• Working with Children Check (refer to Recruitment Procedure)

Note

The intention of the position description is to provide an outline of scope and responsibilities, at a point in time. Please
note, responsibilities may evolve in accordance with organisational needs.