SURFACE JA1010 AUG2011

VEHICLE/
Issued 2000-10
AEROSPACE Revised 2011-08
STANDARD Superseding JA1010 OCT2000

Maintainability Program Standard

RATIONALE

This Maintainability Program Standard was updated to correct inconsistencies between this document and the
Maintainability Program Standard Implementation Guide (JA 1010-1). The changes included updating technical terms,
definitions and editing certain sections. Additions, deletions and corrections deemed necessary by the Maintainability

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Committee members were incorporated in this revision.

FOREWORD

In March 1997, the SAE G-11 Reliability, Maintainability, Supportability, and Logistics (RMSL) Division standards section
chartered a subcommittee to create a maintainability program standard. The subcommittee was formed from a
representative cross-section of commercial industries and military (DOD and Government). In response to that charter,
this standard has been developed.

The subcommittee has endeavored to develop a standard that would reflect current commercial and military practices and
meet the objectives of the United States Department of Defense Acquisition reform initiative. This performance-based
standard was developed in recognition of today’s intense and competitive market demands for world class maintainability,
low cost, and speed to market.

This standard relies heavily upon the supplier-customer dialogue, and it intentionally allows suppliers great freedom to
uniquely tailor maintainability programs. However, it was recognized that, in addition to the requirements of this standard,
guidance for developing maintainability programs is frequently required. Consequently, the subcommittee has also been
chartered to produce a Maintainability Program Standard Implementation Guide, which sets forth current, world class
proven maintainability best practices and provides activities and processes that may be used to satisfy the requirements
of this standard. In addition, the Standard and Implementation Guide are intended to become part of a set of
comprehensive RMSL program and task standards planned by the G-11 Division to replace selected Military Standards
and Specifications.

The professionals in the subcommittee gratefully acknowledge the support from their companies and from the many
individuals and organizations, who made contributions and provided recommendations to the subcommittee.

__________________________________________________________________________________________________________________________________________
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1. SCOPE

1.1 Purpose

This SAE Standard establishes the requirement for suppliers to plan a maintainability program that satisfies the following
three requirements:

The supplier shall ascertain customer requirements.

The supplier shall meet customer requirements.
The supplier shall assure that customer requirements have been met.

1.2 Applicability

This document applies to activities related to the specification, design, development, and assurance of any system
(hardware and/or software) product or processes.

1.3 Tailoring

This document does not specify the activities, tasks or methods to be included in the program. Rather, the content of each
program must be tailored to satisfy customer requirements using the most appropriate means.

2. REFERENCES

2.1 Related Publications

The following publications are provided for information purposes only and are not a required part of this SAE Technical
Report.

2.1.1 SAE Publications

Available from SAE International, 400 Commonwealth Drive, Warrendale, PA 15096-0001, Tel: 877-606-7323 (inside
USA and Canada) or 724-776-4970 (outside USA), www.sae.org.

SAE JA1010-1 Maintainability Program Standard Implementation Guide

2.1.2 Military Publications

Available from the Document Automation and Production Service (DAPS), Building 4/D, 700 Robbins Avenue,
Philadelphia, PA 19111-5094, Tel: 215-697-6257, http://assist.daps.dla.mil/quicksearch/.

MIL-HDBK-470A Designing and Developing Maintainability Products and Systems (Volumes I and II)

3. DEFINITIONS

3.1 ACTIVITY

A defined action that uses one or more methods to satisfy a maintainability program requirement.

3.2 CUSTOMER

The recipient of a product (e.g., the customer may be the purchaser, beneficiary, ultimate consumer or user.)

3.3 LIFE CYCLE

A series of stages a product or process passes through during its lifetime, from concept through decommission.

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3.4 PROCESS

A series of activities leading to a desired result.

3.5 PRODUCT

Hardware, software or any combination thereof.

3.6 QUALIFICATION

Activities that constitute formal evidence the product or process specifications have met customer requirements, including
quantitative and qualitative measures.

3.7 MAINTAINABILITY

The relative ease and economy of time and resources with which an item can be retained in, or restored to, a specified
condition when maintenance is performed by personnel having specified skill levels, using prescribed procedures and
resources at each prescribed level of maintenance and repair.

NOTE: In some industries, such as automotive, maintainability is referred to as serviceability.

3.8 REQUIREMENT

a. Customer Requirements—The expressed or inferred needs and wants that a customer desires from a product.

b. Product Requirements—Acceptable levels of specific performance parameters for a given set of conditions.

c. Program Requirements—The three requirements identified in 1.1.

3.9 Resources

The means available to an organization for developing a product or process including, but not limited to, materials,
facilities, personnel, capital, time, equipment, hardware, and software.

3.10 SUPPLIER

An organization, either internal or external, that provides a product or system to a customer.

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3.11 TASK

An assigned piece of work to be accomplished within a specified time.

4. PROGRAM REQUIREMENTS

4.1 The Supplier Shall Ascertain Customer Requirements

The maintainability program shall contain documented activities to ensure that customer requirements are fully
understood and defined. Customer requirements shall include, but are not limited to, conditions of use, operating
environment, maintenance concept, service requirements, and product specifications.

4.1.1 Establish Supplier-Customer Dialogue

A documented supplier-customer dialogue shall be initiated, no later than conceptual design and prior to development of
the maintainability program, to establish mutually understood requirements. Where requirements are not known,
assumptions of requirements shall be made by the supplier, verified by the customer, and mutually agreed upon.

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4.1.2 Identify Conditions of Use

The supplier, with input from the customer, shall identify all relevant product usage information for all stages of its life
cycle, operational profile, environment conditions, resources required, and any maintenance and service policies, which
are used in determining maintainability requirements.

4.1.3 Define Maintenance and Service

The supplier and customer shall mutually agree upon any maintenance and service requirements.

4.1.4 Establish Metrics

Metrics, which assesses the ability of the product to meet customer requirements, shall be identified by the supplier and
agreed upon by the customer. These metrics shall be tracked throughout the program.

4.1.5 Develop Product Specification

The supplier and customer shall mutually agree upon a product or process specification, which adequately reflects the
intended performance and use of the product.

4.1.6 Operating Environment

The supplier, with input from the customer, shall identify all available product, mission, and life cycle environment
conditions necessary for product/processes maintainability.

4.2 The Supplier Shall Meet Customer Requirements

The maintainability program shall contain activities to ensure customer requirements are met.

4.2.1 Characterize Resources

The supplier shall identify the resources, including their capabilities, used in developing the product. The supplier and
customer shall mutually agree upon the level of detail required to document resources.

4.2.2 Assess and Manage Risk

On an on-going basis, the supplier shall evaluate program risks to identify program risks to the customer. The supplier
shall restructure the maintainability program, with customer concurrence to reduce risks to an acceptable level.

4.2.3 Design to Achieve Maintainability

The supplier shall determine appropriate maintainability design and development methods for the maintainability program.
When selecting methods, product performance, cost, and schedule shall be considered.

4.3 The Supplier Shall Assure That Customer Requirements Have Been Met

The maintainability program shall contain activities to assure that customer requirements have been met.

4.3.1 Qualify the Product and Process

The supplier shall select appropriate methods for product and process qualification.

4.3.2 Establish Process Control

Process monitor and controls shall be established to ensure continuous conformance to requirements.

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4.3.3 Pursue Continuous Process Improvement

Process improvement activities shall be established to continuously reduce variation.

4.3.4 Establish Data Collection and Reporting

The supplier and customer shall agree upon methodology to continuously assess product maintainability and cost
effectiveness.

5. PROGRAM ELEMENTS

The supplier shall prepare and implement a maintainability program to satisfy the three requirements identified in 1.1.
The Maintainability Program shall be mutually agreed upon by the customer and supplier, and should include the
following elements:

a. Organization and Management

1. Organization and management of maintainability program including the interactions/interfaces with other
appropriate organizations/disciplines.

2. Schedule/duration of the activities/tasks.

3. Indication of critical activities.

4. Resource allocation (including planned customer supplied resources such as, but not limited to, proving grounds
and test facilities, maintenance and/or service facilities, support equipment, etc.)

5. Method of reconciling issues when requirements are not met or cost effective.

b. Program Description

1. Program milestones (including interfaces with program management).

2. Description of the activities/tasks.

3. Quantitative maintainability models pertinent to the program.

4. Maintainability methodology used, either quantitative or qualitative used to influence the design.

c. Program Documentation

1. Evidence that requirements have been met.

2. Documentation of the rationale for program changes.

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6. NOTES

6.1 Marginal Indicia

A change bar (I) located in the left margin is for the convenience of the user in locating areas where technical revisions,
not editorial changes, have been made to the previous issue of this document. An (R) symbol to the left of the document
title indicates a complete revision of the document, including technical revisions. Change bars and (R) are not used in
original publications, nor in documents that contain editorial changes only.

PREPARED BY THE SAE G-11M MAINTAINABILITY, SUPPORTABILITY, & LOGISTICS COMMITTEE

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