A B C D E F G H I J K L M N

840664 I.6 A project manager joins a project team, replacing a manager who C Forming Storming Norming Performing During the norming phase, team members begin to work
left. During initial meetings, the project manager realized that the together and adjust their work habits and behaviors to
team members have differing opinions about how to address support the team. The team members learn to trust each
technical decisions. Team members did NOT respect each other's other.
ideas, and the environment was becoming counterproductive.
However, now with the new manager’s leadership, the team has
begun to communicate more effectively and develop some
processes and procedures for working together.

In what phase of development is the team now?

2
840679 I.6 A project is comprised of three highly dependent parts, each being A Identify potential conflicts and then Decide which team’s work should be Document conflicts as they occur and Continue to let all three teams work Consistent communication is important for ensuring a
completed by its own project team. The team leader, worried that arrange for a weekly joint meeting prioritized, then delay the work from take action to remedy any problems simultaneously, recognizing that lower probability of issues and successfully addressing
conflicts might arise when the outputs from the three teams are with the members of the three the other two teams to ensure there that arise. conflicts can be addressed at the existing risks.
combined, asks for advice. teams to review each other’s work. are NO conflicts. testing phase.

3 What advice should the project manager provide?

840704 I.6 An unresolved conflict between a member of a third-party A Meet with the vendor to discuss the Place this item on the backlog. Draft and send a contractual letter to Send an email to the vendor to The project manager needs to resolve this issue quickly. A
vendor's team and a member of a project team is causing issue. the vendor. discuss the issue. face-to-face meeting is the best choice to resolve this
disruption. The issue is escalated to the project manager. conflict. Any other communication choice is NOT direct
enough.
4 What should the project manager do first?
840621 I.6 A project team is comprised of local and virtual team members. To B Smooth/Accommodate  Collaborate/Problem Solve Force/Direct Compromise/Reconcile The collaborate/problem solve approach incorporates
manage scheduling priority conflicts among team members, multiple viewpoints and insights from differing
the project manager schedules a video conference call. perspectives. It requires a cooperative attitude and open
dialogue that typically leads to consensus and
Which conflict resolution technique does this statement commitment. This approach can result in a win-win
5 demonstrate? situation.
840751 I.6 The project manager schedules an iteration review and learns that B Invite project team members to a Address the issue only after Determine the impact of the conflict Ask the project sponsor to act as a Iterations help identify and reduce uncertainty in the
a few key stakeholders do NOT approve of the development of a brainstorming session to identify an evaluating why these stakeholders by listing the pros and cons of the neutral party in negotiation with project. The teams need the feedback from each iteration
feature.   appropriate response. are concerned. situation. those stakeholders who are to learn about how they work and how to improve.
dissatisfied.
What should the project manager do first to address this issue?
6
840753 I.6 At a weekly project status meeting, a key team member expresses D Update the risk register to document Recognize that the concern must be Address the team with a generic Acknowledge the team member’s Conflict should be addressed in private first, to better
concerns about the overall approach documented within the the concerns, then continue with the discussed and resolved prior to reminder about meeting etiquette, concern immediately, continue with understand the concern being raised. Exploring the
project management plan. The project manager is surprised meeting’s scheduled agenda items. continuing with the meeting’s then ask if the team wants to use the the scheduled agenda, then privately concern after the meeting gives the project manager an
because the team is in the process of executing an important agenda items. time to discuss the concerns raised meet with the team member to opportunity to verify the concern and determine needed
component of the project and the concern has NOT been raised during the meeting. understand the concerns expressed. next steps without disrupting a large meeting. 
before.  

7 What steps should the project manager take?

841222 I.6 Certain key stakeholders are dissatisfied with the development of B Gather the project team for a Identify the reasons why there are Create a list of the pros and cons of Add a neutral party, such as the Working with the customer in identifying the source of
a key feature of a project. They express their dissatisfaction during brainstorming session and identify a issues with the feature, then address the situation to define the impact of project sponsor, to function as a dissatisfaction with the feature is a good first step. This
an iteration review meeting. solution. the issue. the conflict. negotiator with stakeholders. also helps with resolving conflict between the team and
stakeholders.
What should the project manager do first to resolve this issue?
8
841258 I.6 During the execution of a project, a key team member is D Continue with the meeting and Continue with the scheduled agenda Remember that a project should NOT Make a short comment to Conflict should be addressed in private in order to better
concerned with the overall approach documented in the project ensure that the concerns are added items after reminding the team go forward when key team members acknowledge the team member's understand the concern being raised. Exploring the
management plan. The member surprises the project manager to the risk register after the meeting member of expected meeting are in disagreement. Use the meeting concerns, continue with the meeting, concern after the meeting gives the project manager an
with negative comments about the approach during a weekly is finished. etiquette. Then, solicit feedback to discuss the members' concerns. and meet with the member in opportunity to verify it and determine next steps without
status meeting. about the etiquette expectations. private to discuss their concerns. disrupting the meeting.

How should the project manager address the team member’s

9 concerns?
844400 I.6 A project is utilizing a third-party contractor. A member of the A Face-to-face Phone Contractual letter Email Face-to-face interaction is usually the most effective way
contractor's team raises an issue with a member of the project to build the trusting relationships that are needed to
team. The two individuals are NOT able to work out a solution. The manage a project. Once relationships are established,
project manager is aware of the disagreement. virtual interaction can be used to maintain the
relationship.
Which type of communication should the project manager use first
10 when contacting the vendor about this issue?
844765 I.6 Three project teams are working on parts of a single project. The A Identify potential conflicts and Decide which team’s work should be Document conflicts as they occur and ell all three teams to continue to Before deciding to act, the project manager needs to
parts are highly dependent on each other. The leader of the team arrange for a weekly joint meeting prioritized, then delay the work from take action to remedy any problems work simultaneously, recognizing determine the potential conflicts and monitor progress.
indicates that this might create conflicts when the outputs from with the members of the three the other two teams to ensure there that arise. that conflicts can be addressed at the
the three teams are combined. teams to monitor each other’s work. are NO conflicts. testing phase.

What guidance should the project manager offer to the team lead?
11
X00003 I.6 A project manager has assembled a project team. During initial C Storming Norming Forming Performing The Forming phase is when the team members meet and
meetings, the project manager observes that team members are learn about the project and their formal roles and
getting to know each other, feeling excited and positive about the responsibilities. Team members tend to be solitary and
project, and have NOT been told the specific details of the project. independent in this phase.

In what phase of development is the team?

12
A00059 I.6 The atmosphere is tense in the sprint planning review. The agile C,E Remind the team of the product Calm all present by asking them to Intervene, giving one uninterrupted Reprimand the member who kicked Facilitate by asking the team to The project manager is addressing the conflict with a
team members are visibly unhappy—one of them kicks a chair and owner's responsibilities and call on their emotional intelligence. minute to each person present to the chair with a warning. suggest ways to resolve the points collaborate/problem approach, first ensuring all viewpoints
shouts at the product owner, "That just doesn't make sense!" authority. state their case. of dispute. are expressed and then inviting suggestions on how to
resolve the dispute. If you remind the team about one
Which two actions should the project manager take in this person’s authority and/or reprimand the protesting
situation? (Choose TWO.) member, you are using a force/direct approach, which is
not compatible with agile principles, and which is, in any
case, a last resort. On the other hand, if you only calm or
placate, then you may NOT reach a compromise, which is
13 the goal.
 A B C D E F G H I J K L M N
A00027 I.6 An efficient, empowered agile innovation team does NOT B Require that supporting department Ensure that the product owner can Require the team to move a story to Ensure that the product owner The source of this conflict is a lack of communication, as
understand why required approvals from the legal department are stakeholders attend the daily be easily approached to respond to the Kanban blocked column if they presents the team the rationale well as inaction to prevent delay. The most comprehensive
allowed to delay their progress. Eventually, the team confronts the meetings to report progress. team questions and concerns. have concerns about progress. behind the refinement work flow. response is to ensure constant communication between
product owner in a heated exchange. The product owner replies the team and product owner.
that the approvals are needed to check for existing patents, which
would block the product from going to market.

How should a project manager prevent such conflicts?

14
A00042 I.6 A Scrum innovation team is funded at varying levels by six (6) C Group stories by unit; select 40% of Split stories into mainstream or niche Group stories by unit; plan 10% of Split stories into mainstream or niche The requirement is to devote 40% of effort (story points) to
market units. Four (4) niche market units complain they are niche stories to work on at each groups; plan 40% of niche story story points per niche unit at each groups, plan 10% of mainstream each of the four (4) niche units at every iteration.
neglected because the team prioritizes mainstream unit goals. The sprint. points at each sprint sprint stories at each sprint
marketing director suggests devoting a constant 40% of the team Group by unit: 4 niche + 6 mainstream
effort to the four (4) niche units in a balanced way.
40% story points / 4 units = 10%
15 How can the team support this request?
A00081 I.6 An R&D executive, who is a project stakeholder, occasionally visits B Escalate to ensure that the executive Meet with the executive and product Require that the executive issues Give the executive access to add new In this case, the R&D executive stakeholder is bypassing
the agile team's work area to give instructions about urgent no longer interferes with the team. owner to agree on a work flow. change requests for new items. items to the backlog. the product owner and creating disruption. A working
feature work. The team begins work. During sprint reviews, the agreement between the executive and the product owner
product owner becomes upset that the team worked on the is needed to restore order.
requested features.

16 How should the team address the problem?

840693 I.12 A project manager needs stakeholder involvement in order to B,D Use political awareness techniques. Be a servant leader. Timebox meetings. Use effective facilitation techniques. Facilitation is the ability to effectively guide a group event
identify strategic and operational assumptions and constraints. to a successful decision, solution, or conclusion. A
Unfortunately, the project manager is having difficulty obtaining facilitator ensures effective participation, so that
consistent input due to lack of participation. participants achieve a mutual understanding, that all
contributions are considered, that conclusions or results
In which two ways can the project manager encourage the have full buy-in according to the decision process
stakeholder to participate and collaborate? (Choose TWO.) established for the project, and that the actions and
agreements achieved are appropriately dealt with
afterward.

17
840760 I.12 A project team is small, and the team members have known each B Review the current stakeholder Schedule a team meeting to discuss Hold a team morale-building event to Speak to the team members A team meeting is the best solution because it encourages
other for a long time. The team's project is in the execution stage. engagement plan to identify how to the current team charter and ground improve team culture.  individually and ask them how they every team member to participate and results in a clear set
Recently, a team member told the new project manager that resolve this difficulty. rules, especially around would like to deal with the situation. of guidelines for the team.
another team member has been complaining about how the communication and teamwork
project is being managed. expectations.

18 How should this new project manager respond?

840762 I.12 A project manager is working on multiple projects. One project has A Help team members create a set of Suggest that the team engage in Keep the team informed by sending Engage in face-to-face personal Creating a social contract—or a set of agreed rules for
new team members and is in early stages. The other projects are in agreed rules for working, or social multiple team-building events to short daily project status updates. conversations with each team working—will allow the team to normalize and be self-
various states of execution for the next few weeks.  contract, that encourages team normalize the team. member to build relationships. servicing when you are unavailable. The other choices do
cohesion. NOT encourage the team members to develop
How can the project manager develop the new project team over independently and as a team.
the next few weeks?
19
840777 I.12 A new project team is setting early priorities, and they plan to gain C Make team member C the project Ask team member C to tell the whole Explore how team member C can use Discuss whether team member C has Personal influence is a leadership skill that enables project
the customer's trust by delivering value as quickly as possible. leader since they already know the team everything they know about personal influence with the sponsor to a conflict of interest in order to teams and individuals to use existing relationships, building
Team member C mentions that they have worked with the project sponsor. the sponsor so that the team can increase the project's potential for maintain an ethical standard. on them to further project activities and goals. In this case,
sponsor on other projects. work better. benefits realization.  team member C has an existing relationship that may help
the project team to understand more quickly the needs of
How should the project manager connect these two facts and the project sponsor.
20 create an advantage for the project team?
841277 I.12 A project’s daily standup meetings are long, often lasting more D Allow the meetings to remain long Timebox each speaker using a Nominate a team member to manage Coach team members towards Daily standups are important meetings for agile teams. The
than two hours. The project team uses the standup meetings for but ensure that the time is stopwatch in standup meetings. obstacles and schedule meetings to shortening standup meetings to 10- project manager should coach the team in how a daily
extended discussions about solutions to project obstacles. productive by using an agenda and discuss possible solutions. 15 minutes and improve their standup meeting is run and what is discussed. Teams run
recording minutes. method for identifying solutions. their own standups, and when run well, they can be very
What should the project manager do to improve the daily standup useful. Daily standups are typically 10-15 mins and three
meetings? questions are answered: 1) What did you do since the last
standup? 2) What will you do today? 3) Are there any
impediments or roadblocks? Hold separate meetings to
discuss the blockers and find the solutions.
21
844816 I.12 Leaders of high-performing project teams __________ team A nurture, motivated reward, scheduled identify, aware leverage, rewarded The primary goal of a project manager in relation to
members’ skills and knowledge and keep team members supporting a high-performing project team is to ensure
__________ throughout the project. that the team has the right skills and knowledge to
complete the work and to keep them motivated to do their
Fill in the blanks with the correct set of responses. best work. These actions potentially optimize project
22 outcomes.
844956 I.12 A project manager is having difficulty obtaining consistent input D Use political awareness techniques. Institute checklist policies. Research effective meeting Make use of effective facilitation Facilitation is the ability to effectively guide a group event
from stakeholders and needs their input to identify assumptions management techniques. techniques. to a successful decision, solution, or conclusion. A
and constraints. facilitator ensures effective participation, that participants
achieve a mutual understanding, that all contributions are
How can the project manager improve stakeholder engagement? considered, that conclusions or results have full buy-in
according to the decision process established for the
project, and that the actions and agreements achieved are
appropriately dealt with afterward.
23
A00030 I.12 The agile team is composed of highly skilled product design B,D Plan a creativity spike in the next Seek creative thinkers to mentor the Prolong the iterations to adjust to new Hire more T-shaped profiles into the Boost motivation with a team The key problem of the team is that specialists are outside
engineers. Their reputation for quality and speed has earned them iteration. team. tasks. team. building event. of their comfort zone. Mentoring and diversifying the team
new duties in concept development for new products, but team so that it is more cross-functional is the most efficient
output in this new role has fallen steeply compared to their design measure. Relying on the team's existing skill set to perform
work. a spike or boosting their motivation or prolonging
iterations will NOT address the root problem of
Which two measures are most effective to improve team specialization.
24 productivity in this case? (Choose TWO.)
 A B C D E F G H I J K L M N
A00088 I.12 The agile team excels at solving technical problems, but when the C Yes, specialist teams are prone to No, specialist teams are more Yes, lack of diversity will limit the No, the team performs better T-shaped skills are desirable in agile team members.
product owner requests creative or business-related ideas, the higher error rates. effective than generalists. team's adaptability. without useless distractions. Having a broad set of skills enables people to work more
team falls silent. independently and with greater ability to adapt to
changing needs.
Is this a problem?
25
A00003 I.12 A project manager experienced in predictive methods is taking on A,B,E Team members avoid taking on Team members avoid direct Team members raise impediments High performers in the team move to Project stakeholders’ express Servant leaders must promote professional development
an agile project for the first time. To help in making a successful challenging tasks. communication with other they are unable to eliminate. more senior positions. skepticism of agile methods. through challenges and help team members build bridges
transition, the project manager makes a list of situations that may departments. with external groups. They also educate stakeholders on
arise from inadequate action as a servant leader. the business value of agile methodology.

Which three situations would be on this list? (Choose THREE.)

26
A00096 I.12 An agile team needs to decide who should represent them in the A How well the member knows the How well the member applies their How convincing the member is as a How long they have been working The most important factor to effectively collaborate
Scrum of Scrums. work in the other teams depth of expertise public speaker? with Agile methods between teams in a Scrum of Scrums is to understand the
work across all teams. This knowledge promotes effective
Which criteria should a project manager use to select the best- coordination to identify and resolve dependencies and
suited team member? impediments. The other qualities are mainly important
within the team (expertise and influence).
27
A00069 I.10. While monitoring progress of the agile team, the project manager C The expert works faster and reports Younger team members are normally The story point estimates on the The expert runs more tests and Story point estimates would be used measure progress in
notices that an expert member's output is much lower compared fewer hours than the junior more productive. expert's work are consistently too therefore completes fewer stories. an agile project, and actual hours worked would NOT be
with that of junior team members. This is a surprise, as the expert members. low. apparent unless readjusted. However, as an important
works diligently on the most complex tasks and always produces note, an agile team is self-organized and the emphasis is
defect-free results. on team output, NOT individual effort.

Which is the most likely explanation for the developer's low

28 output?
A00039 I.10. The Project Management Office wants to offer constant reporting A Place monitors displaying combined Use fishbowl windows to show all Place webcams to broadcast all Set up an internal Wiki page which all The feature burn-up chart can be used as a common
across the dozens of agile projects running concurrently. They feature burn-up charts and a digest project teams’ Kanban boards and Kanban boards and cycle the images agile teams update in real time and measure of progress, and lessons learned are recorded in
want to use information radiators to share progress status and key of retrospectives. charts in real time. sequentially on the radiator. users consult on demand.   retrospectives. Information radiators are physical displays
lessons learned. used to share up-to-date information across the
organization. They are NOT live cams exclusively (fishbowl
How can this best be achieved? and webcam distractors) and the information is NOT on
29 demand (Wiki page).
A00083 I.10. The last three agile iterations showed a trend of increasingly D Adopt test automation tools. Plan an iteration of testing only. Practice a paired testing policy. Plan more backlog refinement.
  Overly complex stories can cause prolonged periods of
prolonged test work. testing. Backlog refinement is used to break down complex
stories into smaller packages.
Which activity should the project manager plan to address the root
30 cause?
A00084 I.10. After three agile iterations showed a trend of increasingly C Increase in value per story Speed of impediment resolution Stories completed per iteration Decrease in backlog item count
  Refinement results in smaller, less complex stories, which
prolonged test work, the team performed an intensive backlog allows the team to complete them faster.
refinement.

What metrics would show that the problem was effectively

31 addressed?
840686 I.8 The project manager receives a progress report showing that the A Support self-organization for the Ensure that there is a contingency Ensure that the team is trained to use Provide early training and ongoing For agile projects, rather than a project manager selecting
agile project is NOT on track. Since all work was deliberately project team and help them provide reserve to cover these issues. the agile process reporting system. mentoring about the agile approach and sequencing work, higher-level objectives are
selected and sequenced to meet higher-level objectives, the buy-in for the project. for the project team. explained, and the team members are empowered to self-
project manager is surprised by the report. organize specific tasks as a group to best meet those
  objectives. This leads to the creation of practical plans with
In the future, how can the project manager prevent this type of high levels of buy-in from the team members.
miscommunication?
32
840748 I.8 Project team members are concerned that a new resource does B Contact senior management to Schedule time to chat with the new Ask the team members to document Contact the project sponsor to The project manager should talk to the new member to re-
NOT seem suitable for an assigned task. discuss the possibility of reassigning resource to re-assess their skills and task-related deficiencies displayed by highlight these concerns and decide assess their skills and understand their strengths, to see if
  the new resource to a different understand their strength level. the resource. on an appropriate response. they meet the needs for the project. The opinions of other
How should the project manager respond to this concern? project. team members, even if correct, is NOT a direct cause for
action.

33
840756 I.8 A cross-functional team on Project B reports a delay in developing B,C,D Ask the team leader to recommend Identify required skills and organize Make a list of required, specific skills Outsource the task to a skilled Identify the skill deficiency as a Developing the team and proactively strengthening
a prototype. The project manager believes that the cause is lack of a solution. the team based on the strength of for the project. expert. project risk. individual team members’ skills is an important part of
knowledge in a specific, required skill on the team. those skills. servant leadership. This means that the project manager
  needs to know the required strengths and skill sets needed
In which three ways can the project manager prevent this situation for a project and recruit or be able to outsource the work
on future projects? (Choose THREE.) to a resource with that skill.

34
840765 I.8 A project manager notices that team member A seems more B Reassure team member A about Meet with team member A to Enroll team member A in targeted Reassign team member A to a more Meeting with team member A to find out if they are
unhappy after every team meeting. After looking into the their abilities by reminding them discuss where they can contribute, training to acquire the needed skills appropriate role in another project. correctly placed in a project role is the best response. The
situation, the project manager finds out that team member A is that they were chosen for a reason. based on their strengths. for their assigned role.  individual may be right. As a servant leader, you can help
not making progress on a key activity. This has an impact on the them find the correct role. The other responses may be
critical path. Team member A also feels that they are NOT in the helpful, but they miss addressing the team member’s
correct role within the project team. concern.
 
35 What should the project manager do?
840768 I.8 A customer requests a change in the technical approach for a B Work with team members to Let the team decide on the Discuss the pros and cons of the In order to obtain sponsor buy-in, As this is a technical issue, the project manager should
product in development. The project manager learns about this immediately implement the new appropriate approach, giving them proposed approach with stakeholders, allow the team to benchmark the discuss the request with the team and empower them to
request during a recurring project review. approach. authority to implement and validate then select the approach that is best approach. assess and select the best options to solve the customer's
  their decision in talks with for the team and notify team request and communicate it with them.
How should the project manager respond? stakeholders. members.
36
 A B C D E F G H I J K L M N
841276 I.8 A project manager receives complaints from a project sponsor B Create training sessions at the start List required skills for the project and Consult with the project sponsor to Empower team members to problem Develop the resource management plan by defining the
because of a delay in developing a prototype. The project manager of the project, so all necessary skills organize the project team based on add training once the lack of a specific solve where skills may be lacking, roles and responsibilities of the project team members to
consults the resource management plan and responds that the are learned. those skills. skill becomes apparent.  using the skills they do have. create a project organizational structure and provide
delay was due to a lack of knowledge in a specific skill that was guidance regarding how resources will be assigned and
needed by the cross-functional project team. managed.
 
How can the project manager perform this task better in the
37 future?
A00041 I.8 Most of an agile team’s members are away for a month, but the C Engage an interpreter to translate all Assign all the usability stories to the Reprioritize the backlog to match the Find another remote team with The project manager should notice that the remote team
project needs to make progress. The project manager outsources the requirements remaining local team member remote team's skills better linguistic skills. has a higher specialist skill level and seek to leverage their
the work to overseas contractors to work remotely on the stories. talent. This action fills the skill gaps of the local team.
In their first sprint, the overseas team did NOT understand certain
usability requirements, but still managed to complete five (5)
stories that were previously blocked because the original team
could NOT handle the algorithmic complexity of the work.

What should the project manager do in this situation to make

progress on the project?
38
A00085 I.8 A project manager wants to know whether an agile team B Decrease in detected defects Reduction in reassigned tasks Less internal knowledge sharing More collaboration with SMEs By including T-shaped members, teams can collaborate
possesses a good combination of T-shaped skills. better to complete work, and members will NOT need to
reassign tasks to others.
39 What can the project manager measure to determine this?
A00082 I.8 An agile team member solved a problem that had blocked work for A,B Ask the team member to present his Work with the team to identify gaps Issue a warning to the team member Work with the team to identify gaps Respond to the director that Agile teams must have accountability for the results of
several weeks. After release of the software, it appears that the rationale and lessons learned. in the Definition of Done. about NOT taking risky initiatives. in the Definition of Ready. mistakes are inevitable but will be their work. In this case, valuable lessons learned and
solution caused a function to fail. The quality director demands an remedied. context of error are shared. The team will have to
explanation. collaborate on ways to prevent the problem by updating
the Definition of Done—for example, adding checks on
In which two ways should the project manager react? (Choose external conditions.
40 TWO.)
A00098 I.8 A recently formed agile team is exhausted after working 12-hour D Project manager Team members Product owner Scrum master
  The Scrum master has the role of ensuring that the team's
days to fulfill sprint commitments. working conditions, including workload, are appropriate
and sustainable.
41 Who has NOT properly performed their duties in this situation?
A00062 I.8 The product owner's schedule is very busy, and he wishes to D Prioritize items to the backlog Initiate and run backlog refinement Select prioritized items for the sprint Add items to the backlog before The product owner typically has sole authority to prioritize
delegate some of his tasks to the experienced agile team. according to size. sessions. backlog. prioritization. and plan the backlog according to business needs.
Refinement also requires prioritization. Adding items can
Which task is suitable to delegate to the agile team? be delegated, and the product owner would prioritize at a
42 later time.
840655 I.4 A project is in the execution stage, and a change in the market A Assess required skills for the project. Plan suitable interactions for the Train the new team. Create a project schedule. Skill assessment for the project precedes resource
pushes stakeholders to make the due date earlier. The project team. assignment. Once the project team is established, the
manager rapidly assigns skilled resources to build and establish the project manager can start developing them. Develop Team
team. is the process of improving competencies, team member
  interaction, and overall team environment to enhance
Which of the following would NOT be included in the project project performance.
manager’s next steps?
43
A00078 I.4 Project A is experiencing schedule performance issues. After A Implement training where necessary Reassign the senior-level resources Give the junior team members Remind the entire team of project The project manager must ensure the junior members are
assessing the issues, the project manager determines that project and make work requirements more as coaches and mentors to the incentives to work faster; send an goals, schedules, roles, and timelines properly trained and ensure that all team members are
resources have low expertise levels. visible for all team members. inexperienced ones. email to the senior-level resources. during the next team meeting. doing the work that they are supposed to be doing.
  Implementing training and keeping everyone’s work visible
Specifically, a few of the senior-level resources perform irrelevant is the most comprehensive option to achieve both goals.
work, and some inexperienced resources take too much time to
complete tasks.
 
Which action should the project manager take to enhance team
44 performance?
840670 I.4 Several new members are added to an ongoing project. Although B Ask the original team members to Assure all new team members that Revise the team, so that the newer Recognize that this is a common It is the project manager’s responsibility to make sure that
all original team members received basic training on the specifics provide support and training and they should feel comfortable asking resources are moved to other projects occurrence when teams experience the new members are adequately trained. This approach
of the business operation that the project supports, the new schedule a second kick-off meeting for help from both the long-term and resources with relevant changes and revise the schedule to provides that training.
members do NOT have the same basic understanding. This lack of for new team members. members and project manager. experience are added, then log allow for the slight decrease in
understanding results in decreased productivity. lessons learned. productivity.

How should the project manager respond to this issue?

45
840755 I.4 A team decides that an agile approach fits the needs of the next D Transition some of these team Ensure the project’s contingency Create virtual training sessions for key Identify and implement the most Training for project team members can result in added
phase in their project. Unfortunately, some team members have members to other teams and replace reserve can cover agile training for team members, covering the main cost-effective agile training for the skills that could be useful for future phases or projects. The
NOT had the appropriate agile training. them with resources with agile all team members. agile topics. team members. project manager should identify and implement agile
  training. training for team members. Training lessons and related
How should the project manager respond to the lack of agile costs should be evaluated and included in the resource
training? management plan and cost and schedule baselines.

46
840759 I.4 A project team has been efficiently delivering results. The product A Meet the new demand by adding Recommend suspending the project Discuss options with the project Challenge the request and initiate In situations with time constraints, the most efficient
upgrade they are working on must be released in three months or new resources with the required until a firm decision can be made. sponsor and choose the best one. customer research to determine option is expanding the team to include skilled resources.
else a competitor’s new product will make theirs obsolete. Citing skills. whether the new feature is desirable. Training is also an option if resources have the capability to
this reason, the product owner makes a sudden request for a learn within the timeframe. The project sponsor has
feature revision. However, no one on the project team is capable already made their request, so it is up to the project
of doing the work. The project sponsor is willing to extend the manager to realize it. Agile projects are designed to
budget but CANNOT extend the schedule. function in highly complex and unpredictable
  environments, so suspending or cancelling the project
47 What should the project manager do? hardly ever is an option.
 A B C D E F G H I J K L M N
840780 I.4 Some agile approaches have recently been added to an A,D Provide team training, so the team Speed up the project by reducing the Gain the needed time for story point Use burndown and burnup charts to Training can be a great way to empower team members to
infrastructure company's predictive processes. The team is NOT can do a better job of estimating backlog. completion by adding more iterations evaluate team performance and grow their skillsets. This would also create consistency in
completing the planned story points, and they are becoming story points. to the project. show story points completion. story point estimation techniques. Burndown charts show
passive. The project manager is concerned and wants to improve the remaining story points and burnup charts show story
productivity. point completion.
 
Which two actions should the project manager take? (Choose
48 TWO.)
841275 I.4 An agile approach is required during the final phase in a team’s D File a change request that addresses Escalate this as an issue to the Ask the team members who have Identify and provide the most cost- Providing training to project team members can result in
project. As the team discusses the phase, some team members the agile training that members lack. project sponsor, as it is a company- worked with agile to mentor the effective agile training for team added skills that can be useful for future phases or
disclose that they have NOT worked with agile before. The wide issue and a blocker for this others. members. projects. Training lessons and related costs could be
deadline is approaching soon. project. evaluated to be included in the resource management and
  cost management plans. Mentoring is a good idea, but with
How should the project manager respond? a firm schedule, you may NOT have enough time to
transfer skills while getting project work done. Finally, this
is the project manager’s issue to deal with, NOT the project
sponsors.

49
844625 I.4 A project has the following characteristics: C,E Meet with the team leader to discuss Implement a whole-team training Work collaboratively with the team to Design a checklist for all team Set up mentoring sessions within Project managers should attempt to resolve issues using
  the situation and decide if escalation program to address efficient working design training and a checklist for task members. the team so that the experienced the tools and techniques available to them prior to
- Schedule performance issues occur due to low expertise levels of to the project sponsor is necessary. and task completion. completion aligned with project goals. resources can coach the junior changing the plan or escalating the issue. Providing training
project resources. resources and work to those who need it will improve team performance and
- Junior-level resources are NOT completing tasks in a timely collaboratively. implementing a checklist ensures each team member is
manner. checking only what needs to be checked.
- Highly-experienced resources report that their junior colleagues
are performing unnecessary tasks.

In what two ways can the project manager enhance the

50 performance of this team? (Choose TWO.)
844704 I.4 During Project A’s kickoff phase, the project manager provided B Tell the newer team members to ask Ask current team members to Add new members who have the Recognize that this is a natural It is the project manager's responsibility to make sure that
training for the entire team regarding the specifics of the company for help from the long-term provide training and support and relevant experience, reassign the project progression and revise the the new members are adequately trained. This approach
operations that the project supports. members when they run into things hold a second kick-off meeting for newer team members, and log schedule to allow for the slight provides that training.
  they do not understand. new team members. turnover issues in the lessons learned decrease in productivity.
A year later, project productivity is suffering because members register.
who were added later in the project do NOT have the same level of
understanding.
 
51 How should the project manager respond to this challenge?
840702 I.5 A technology development project has the following D Assign the existing team overtime Reduce the project scope. Delay the project by an equivalent Request that the resource work The use of virtual teams creates new possibilities when
characteristics: work. duration. remotely. acquiring project team members. Virtual teams can be
defined as groups of people with a shared goal who fulfill
It requires a highly skilled resource that is unavailable locally. their roles with little or no time spent meeting face to face.
The availability of communication technology such as
The project manager has identified a resource who can do the email, audio conferencing, social media, web-based
work, but the resource lives in a different country and requires a meetings, and video conferencing has made virtual teams
work visa. feasible.

The work visa process is taking more time than anticipated.

 
52 What should the project manager do?
840752 I.5 A key team member is asked to move to another project during D Discuss the conflict with the project Use coaching tools and techniques to Replace the key team member with a Acknowledge the team’s concern and The project manager should know how to handle key
the middle of a technical project. The team believes this is an sponsor and formulate a response. motivate the project team. new resource who has the same skills. analyze the impact to the project.
  personnel changes and keep the team motivated and
unwise move and expresses concern. productive.
 
53 Which action will help to resolve the issue?
840772 I.5 A project manager is working on a small project that is critical for a B Assess the new resource’s ability to Evaluate the skills of the new File a request with the project Address the rumor with the new Without seeing performance first-hand, the rumor has no
larger program milestone. A new resource has been assigned to perform the necessary work by resource to see how the resource management office (PMO) manager in resource’s functional manager to validity. In general, any third-party information—hearsay
replace a key resource who had to leave the project. testing their communication skills can provide value to the project. order to obtain a better resource. mitigate any conflict within the or rumors, for example—is a danger to relationships in a
Unfortunately, an outside stakeholder claims that the person who with the current project team. project team. project, as it may create strained relationships. Always
assigned the new resource sent their weakest team member. investigate any suspected problems and find out the facts.
 
How should the project manager approach this rumor?
54
840782 I.5 A project manager in an organization that uses traditional project C Employ third-party specialists to fill At the next standup meeting, Add cross-functional internal Start using Kanban boards instead of Agile projects require "T" shaped team members. That is,
management is assigned to an ongoing project. Recently, the knowledge gap. emphasize the importance of resources and explain their value to Gantt charts so that work co- individuals who are cross-functional and understand the
the organization has started to use agile methodologies for collaboration to the entire team. the team. dependencies become obvious to importance and value of collaboration across functional
projects. The project manager hears that some team members everyone. areas. In this case, the team needs the addition of skilled
think key subject matter expertise is missing and that the team resources and people who collaborate.
does NOT collaborate enough. 
 
How should the project manager respond to these team members'
55 concerns?
841223 I.5 During a technical project, a well-liked project member is B Notify the project sponsor regarding Employ leadership and emotional Add a resource with the same skills to Schedule a team-building day to The project manager should know how to handle key
reassigned to a different project. The team has expressed the team’s disapproval and intelligence tools and techniques to replace the key team member. keep the team happy. personnel changes and keep the team motivated and
disapproval regarding the reassignment. brainstorm a response. inspire the team to continue productive.
  working.
56 What action can help mitigate the team's disapproval?
843081 I.5 A new resource joins a working project team and is assigned to a B,E Assess the new resource’s Talk with the new resource about Privately ask the project management Meet with the functional manager of Solicit the team about integrating Without seeing performance first-hand, there is no
small project that is critical to a larger program milestone. communication skills to evaluate their skills and then determine how office (PMO) to assign a different the new resource to understand their and coaching the new team available proof to the hearsay. Therefore, meet with the
Unfortunately, the new resource is under-skilled and very nervous. their ability to perform acceptably as they can contribute to the project. resource with better skills. background better. member. new resource to learn about their qualifications for work
The team dynamic has become awkward, and work has slowed on part of the project team. and introduce them to the team as you would with any
the small project. other new resource.
 
Which are two possible ways for the project manager to handle
57 this situation? (Choose TWO).
 A B C D E F G H I J K L M N
A00043 I.5 On an agile team, staff members from various organizational D Give them authority to assign tasks Ask staff leaving the project to pick Give them higher priority to choose Require staff leaving the project to Loss of skills is one of the most disruptive factors to a
departments rotate in and out, to augment the team. to the rotating members. members who deserve recognition. which tasks they work on. run a knowledge-sharing workshop. team. Knowledge-sharing workshops would mitigate this
and help develop the team to be more cross-functional.
How can the project manager help shield the permanent team
58 members from disruption?
840750 I.11 Before the next iteration begins, project team B meets about an B Meet with both teams separately Meet with the product owner to Increase the number of team Let team members know you want In agile or adaptive environments, the product owner and
unexpected challenge which threatens to delay the current phase. and ask them to figure out a way to prioritize the iteration backlog, so members for the project team and them to do their best under difficult the team should prioritize and reprioritize tasks they know
The task in the next iteration CANNOT be completed because of meet the required deadlines and that it does NOT impact other teams increase the iteration length, ensuring circumstances, and make sure to will or might impact other work. Always consider risk
this challenge. Another team within the project is depending on complete the project on time. or obligations. that the work will be completed note the iteration's challenges in the exposure when prioritizing tasks.
timely completion of Task 1 in order to fulfill their work. according to schedule. next retrospective.
 
How should the project manager resolve this issue?
59
840754 I.11 During a meeting, a project manager learns that a business result C Notify the project sponsor about the Immediately escalate the issue to Check with the technical resource Hire an outside party to meet the The project manager should first confirm with the technical
needs to be delivered in four (4) weeks, although the original lack of a technical resource. decision makers in the organization. manager to see if there is an available need for a technical resource. resource manager whether a resource is available.
schedule stated sixteen (16) weeks. The project manager also technical resource.
hears that there is NO available technical resource. The project
manager knows the technical resource manager because they
worked together on a previous project.
 
60 What is the first thing the project manager should do?
840769 I.11 A project manager in a virtual team realizes, during the third C Keep the team working and send Rank the need to fix the dashboard Get the dashboard fixed. Document the issue as a new project In an agile virtual team, the project manager needs to keep
iteration of product development, that the team dashboard that daily email updates to the team. according to the business value for risk and propose a solution.
  work visible so that the team can see progress. This is
shows progress on work is faulty and is NOT showing updates. upcoming iterations. essential. Changing the way the team works together in
  the middle of a project can be very disruptive. In this case,
Which action should the project manager take? they are lucky that a problem did NOT arise. The project
manager needs to protect the team against impediments
and allow them to focus on their work.
61
840774 I.11 Project D is working virtually because of a recent natural disaster. A Obtain a new resource to complete Discuss the situation with the team Remind the team member about Ask a team member who knows this The team member has been away from work after a
Several activities are delayed because a project team member has the needed tasks until you can speak member’s functional manager and responsibility and accountability. person well to try and find the natural disaster. In addition to that, the team is working
NOT been working for the past week. This impacts the critical path. to the team member directly. enable them to manage the team missing team member and report virtually, so communication is already different than when
  member. back. everyone was co-located in the office. Empathy is required
How should the project manager respond to this problem? here. Take action without being intrusive or asking others
to intervene. There could be many reasons for the
absence, and while the team member is your
responsibility, completing the project work is your first
62 priority.
841221 I.11 During an iteration, a project team working in country B B Ask the team in country B to work Ask the teams to collaborate virtually Increase the iteration length, and add Ask team members to perform to the “May cause a delay” does NOT mean the task completion
encounters problems that may cause a delay in completion of task harder to complete on time, in order to find a solution to avert the additional resources to the project best of their abilities during the will be delayed. To improve the probability of success, the
B. Teams in country A need task B to be completed on time in to avoid delaying the work of other potential delay. team, so that they can meet the iteration and engage in a team should collaborate and find a solution. They know
order to meet their schedules. These teams work together teams. appropriate deadlines. retrospective after completion of the their work best, and despite working virtually, they should
virtually. iteration. be able to find a solution.
 
63 What can the project manager do to resolve this problem?
841263 I.11 A new project manager needs to deliver a high-stakes agile project. B Contact the vendor and be direct Create a virtual workspace for the Work with procurement to amend the Ask the product owner to use Communication in virtual teams can be challenging. Being
The vendor working with the team is in another country. Though about the consequences of their team so that everyone is aware of vendor’s service agreement, with personal influence to get the vendor direct may NOT leave a good first impression and revising a
this vendor has delivered excellent quality work on time in the actions and delays and accountable for their tasks and specific terms and conditions for back on schedule. service agreement may be perceived as hostile by the
past, they are currently behind schedule. The team explains to the aware of due dates. Include the work. vendor. This vendor is critical to the success of the project
project manager that their attempts to get the vendor back on product owner. and important to the business, and the team may be
schedule have failed. They have sent emails and phoned, but the getting demoralized by their unsuccessful attempts to
vendor only gives vague, noncommittal responses. The product manage the vendor. Be attentive of these factors using
owner insists that this vendor is essential to the success of the active listening and emotional intelligence. Creating a
project and an important partner of the business. workspace that enables everyone on the project team to
  see the project work and be accountable for delivering
Which action should the project manager take? their work on time is the best option here. Including the
product owner in the virtual work space as an informed
party is wise.
64
843083 I.11 A longstanding, key team member in a virtual team has been B Replace the team member. Discuss the situation with the team Escalate this situation as an HR issue Ask the functional manager for A project manager is a servant leader. Servant leadership
unmotivated for weeks after the death of a family member. member and work with them to and ask other team members to work additional support on the project, means listening and acting with empathy. Especially in
Because of this, several project activities are behind schedule, identify a workable solution. overtime. including assignment of a new virtual teams, facilitating servant leadership can be a
impacting the project’s critical path. resource. challenge. Replacing the key team member is a unilateral
  action that project team members and others may
How should the project manager handle this situation? perceive as drastic, considering the circumstances. Asking
others, such as HR or the functional manager, to intervene
is a good idea, but the team member should be consulted
first, and asking the team to work overtime is always a
gamble. Given all of this, the project is the priority here.
Speak with the team member first, using emotional
intelligence and empathy, but with a firm approach to
completion of work as a priority.
65
A00020 I.11 Several items remain in the Kanban blocked column despite the C Act as a servant leader to resolve the Dedicate the next iteration to team Work with process owners to Work with the team to increase the The servant leader should work within the organization to
team's efforts to resolve the issues. The retrospective reveals that pending business process issues training on the business processes to streamline procedure and secure the story point estimates in the backlog simplify processes affecting the team as much as possible.
all of the impediments relate to mandatory corporate business while the team attends a team- help them work more team coaching on the processes. to account for the business process However, large companies typically need internal
processes, which introduce wait times. building event. autonomously. delays. processes, so these can rarely be eliminated altogether.

66 What should the project manager do next?

A00019 I.11 Several items remain in the Kanban blocked column despite the B Ask the department head for Use stakeholder analysis to identify Ask the team members to find other Set up an information radiator, If stakeholders remain resistant despite the project
team's efforts to address them. The retrospective reveals that all budgetary compensation an aligned senior stakeholder to stakeholders who can help work ranking stakeholders according to manager's efforts, then escalation may be required.
the impediments can be traced back to a particular department proportional to the delays incurred influence the department head. around the department head's their active support of the project
head. Previously, the project manager has tried to educate this due to lack of cooperation. barriers. goals.
stakeholder, but they still show resistance.

67 What should the project manager do next?

 A B C D E F G H I J K L M N
H00045 I.11 Several unforeseen impediments suddenly appear on the Kanban C Manageability Dormancy Connectivity Controllability
  The risks are all related to a common source—the
board in a hybrid project. Each team member has reported one or specification—so connectivity ranks high per the definition
more different problems relating to a regulatory specification "Where a risk is connected to many other risks,
issued by the predictive track. connectivity is high". Manageability and controllability are
INCORRECT because the risk factor depends on an external
Which parameter is likely to be highest in the risk assessment? regulator. Dormancy is low because the risks were
detected immediately after the specification was issued.

68
840644 I.9 A project manager is preparing the charter for a project. The A,C Have a meeting with the test Request for the project sponsor to Present data-driven, cost-benefit Raise the risk that the senior testing Work with the project sponsor to In this scenario, the project manager’s first action is to
project aims to automate 30 percent of the company’s product department manager to discuss provide a rationale for test evidence of test automation to the engineers will NOT be available for create a project charter that the attempt to make the stakeholder cooperative with the
testing. The project sponsor advises the project manager to assign mutual expectations. automation. test department manager. the testing. test department manager will project. One way of doing this is presenting the data that
senior test engineers to identify the tests that can be automated. NOT perceive as threatening. supports the business decision.   
 
 
 
 
 
 
 
 
 
 
 
 
The test department manager, however, is NOT cooperative
because they believe that the project will lead to downsizing in
their department.
 
Which two actions are suitable in this scenario? (Choose TWO.)
69
840668 I.9 Project manager A identifies three critical risks with probability of D The project team members – to The project sponsor – to request The three resources – to convince Project manager B – to negotiate Project manager B has the authority to reschedule or
a high impact on the schedule and budget of project A—this assist in training the new team more funding for the budget in order them to join the team or, at least, reallocation or sharing of the three reallocate the resources, once it will NOT jeopardize
project is producing critical deliverables for the company. members quickly so they can to hire contractors agree to coach the existing team required resources project B. Going directly to the resources themselves
  complete work on time undermines the functional manager, so this is unethical.
The team meets to devise a solution for the risks and decides that The resources have been identified as the solution to the
three specific resources will be required to address the risks. problem, so it is best to attempt to make this solution work
However, these resources are already committed to a separate first. The other options of the project sponsor and working
project, which is managed by project manager B. with project team members would be secondary and
  tertiary options which would probably NOT work as well.
Which party should the project manager work with first to find a
70 solution?
840758 I.9 A customer is NOT satisfied with the delivered product, saying that C Required team sign off for each of Set aside more resources for product Ensured that the customer was aware Ensured that the development team The customer was NOT engaged enough in the project. The
it was NOT what they expected. The project manager is surprised, the changes to the requirements testing after making changes of the value of demos and the fully participated in the iteration iteration review is the best mechanism for the team to
because the agile development team delivered the product several approval process for the deliverable review, by explaining and answering demonstrate the product and for the customer to give
iterations early. questions   feedback to ensure that expectations are met and that
  final stakeholder approval will be given.
 
 
What is one way that the project manager could have avoided this
71 result?
840764 I.9 A key stakeholder voices a concern during the planning stage C,E Review the bounds of the Determine the project's ultimate Engage in negotiations for more Ensure that the impact of the Re-evaluate the project In this case, the stakeholder’s concern should be
about whether the available resources are adequate to meet the negotiations for stakeholder objectives after carefully evaluating resources. shortage of required resources is objectives, review the planned researched before any action is taken. Once the project
objectives of the project. After further discussion about the agreement. project priorities. fully documented. activities, and recalculate the manager has determined the correct number and type of
requirements and the number of resources identified, the project resource needs. resources for the project, then they should use negotiation
manager is hesitant about the original plan. skills to achieve the proper support for the work of the
  project and its outcome.
Which two steps should the project manager take next? (Choose
72 TWO.)
840783 I.9 A contractor has sent an email request for urgent payment of their C Negotiate payment terms through a Authorize the payment by notifying Act according to the agreed-upon Authorize payment only after Even an inexperienced project manager should understand
last invoice on a project that is going through a long execution meeting with procurement and the accounts payable and follow up to commitments in the procurement reviewing forecast spend versus that terms and conditions should be agreed before
stage with multiple contractors. contractor.  ensure it was made. management plan and the signed actual spend to see if the actual engaging a contractor to actually do project work. The
  agreement/contract. status allows it.
  procurement plan and the agreement/contract hold all
How should the project manager respond to this contractor's data reference contracts and are the sources to guide
73 request? payment activities.
844613 I.9 The sales and marketing director at company A reports a 40% drop B Remind them that they were Review the customer and market Let them know that you also are Ask the team to perform the final The director is understandably concerned, given the
in revenue and significant increase in returns for Widget version consulted about the agreed product research—both qualitative and disappointed, but this risk was demo for version 6.0 again for the negative performance of version 6.0 in the customer
6.0. Customers are complaining directly to customer service and requirements for versions 6.0 and quantitative—that supported the documented and listed as a probable director’s information. market. Base your interactions in a shared sense of
the social media teams report a high rate of negative feedback. 6.1; also remind the stakeholder and business case for the 6.0 project. customer/market reaction for a major responsibility for the failure, whether it is a real failure,
that the responsible and accountable Begin by discussing the stakeholder’s version release.
 
  whether it was predicted or probable, or whether it is a
The project team is already working on Widget version 6.1., which stakeholders approved version 6.0 role in the research. temporary or unexpected event. Avoid performing actions
is a small set of upgrades and bug fixes. The director gets in touch before release. again that your team already made; likewise, avoid being
with the team, requesting a full disclosure of the version 6.0 and defensive by reminding them that they had a role in
6.1 requirements. approving a failed product. Neither of these will help the
company achieve its strategic goals—which is what both
How should the project manager interact with this stakeholder? parties are supposed to be committed to doing.                    
74                     
844615 I.9 A project has a quality management plan in place. A Generate a cause-and-effect Rewrite relevant portions of the Inquire regarding the feasibility of an Contact the project sponsor and Cause-and-effect diagrams break down the causes of the
  diagram for analysis. quality management plan. internal audit of the project. request advice.
  problem into discrete branches, helping to identify the
This plan states that project deliverables must be reviewed for main or root cause.  
quality at least five (5) business days before the deadline. Four
deliverables have failed the quality requirement.
 
75 What should the project manager do?
H00013 I.9 The project sponsor is NOT convinced that an agile track should be B,C,D A product roadmap can provide a Requirement priorities are confirmed Incremental development reduces risk Impact mapping can be used to Stories can be broken down into Valid agile methods to secure on-time delivery include
used in a new R&D project because the company needs to be detailed breakdown at each iteration of quality delays group related stories granular epics backlog reprioritization at every sprint, impact mapping for
certain that specific features will be ready for mass production by feature-level view, and incremental testing to secure
a specific date. progressive development. Roadmaps and epics are high-
level, NOT detailed views—so these will NOT work.
Which three agile methods can ensure that the sponsor's needs
76 can be fulfilled in a hybrid project approach? (Choose THREE.)
 A B C D E F G H I J K L M N
840609 I.2 A project manager observes that team members are in a low mood C Meet with the stakeholders and find Verify that the project requirements Coach the team to be more confident Consult the stakeholder matrix and Leading the team means understanding how they can best
after demos. Feedback from stakeholders is constantly causing out the root cause of their feedback. are suitable and that the team in their work and communicate identify whether any of these people be successful. In this case, they are NOT communicating
concern for the team. As a result, the team rushes through product Work with the stakeholders to members can do the work. properly with the stakeholders. are known to be difficult. well with project stakeholders and risk becoming
demos, and the interaction between the team and stakeholders is rectify the problems. demoralized. You should perceive this behavior as a risk to
minimal. the project, caused by poor communication. You will
already have verified the requirements and determined
Which action should the project manager take? that your resources are adequate. Whether or not a
stakeholder is difficult, your team needs to be able to
perform. If you choose to work directly with the
stakeholders, then you are undermining your team. Coach
the team members on how to work better with the
stakeholders.

77
A00036 I.2 The IT department of a glassware manufacturer enthusiastically D Contract directly with the customer Ensure that all software releases Create a realistic simulation of end- Plan for end users to test prototypes Requirements and feedback from actual end users
approved the agile team's mid-project demo of quality-checking department that defines the product include adjustable accessibility user conditions for developers testing and incremental releases in their CANNOT be replaced by organizational structures,
software for assembly line workers. However, the final product requirements. features. the software. production environments. simulations, or generalized feature sets (accessibility).
was considered UNUSABLE because the workers’ gloves are too Contracting with the end-user department would NOT be
thick to press the machinery’s small buttons. appropriate either, as they would NOT have expertise,
norms, and assets relating to how the software integrates
What should the project manager do to avoid this kind of failure in into the larger IT environment.
the future?
78
A00044 I.2 The agile team sometimes has idle periods while awaiting a B Plan team training events to coincide Run market research spikes to Eliminate slack by reducing the team Run team brainstorming sessions on Running market research spikes supports the product
product director to inform the product owner on new goals. The with the anticipated idle periods. update the director after clearing the size to smooth the output curve. new goals to suggest to the director. director and helps build and diversify team skills. If the
decisions depend on analysis of market research. backlog. team is idle, it means they are NOT working on
stories/features in the backlog. Reducing output means
Which measure could reconcile the needs of the director and the negative productivity, and the team's ideas would NOT
agile team? provide market facts needed to make informed product
79 development decisions.
A00029 I.7 An agile development team changes a design element in a project. C Set out all decision path conditions in Request additional funding from the Ensure regular engagement with the As servant leader, help the team to The product owner has ultimate authority on the scope of
Testing results improve dramatically over the next two iterations. the ground rules and correct any product owner for re-work due to product owner and run catch-up focus by removing all impediments. the product. Thus, product owner engagement is critical
At the third iteration retrospective, the product owner is unhappy deviations as early as possible. lack of collaboration with the team. meetings if necessary. when considering scope changes or any changes that may
to learn about the change to the original design and asks the team have an impact on the scope.
to redo the work based on the original design.

How can the project manager prevent such situations?

80
840766 I.7 A product owner repeatedly complains, saying that a function D Ask the product owner to explain his Ask the quality assurance team to Ask the development team to rewrite Update the product owner twice per The product owner has already explained the
developed by the development team does NOT seem to align with point of view clearly to the team. identify any mismatches in the function so that it matches with week on product development.
  requirements in the original design. The solution here is to
the original design. functionality compared to the initial the project scope. keep the product owner updated on development so that
  design. the team can adjust their work if it goes out of scope.
What will help to solve this issue?
81
840770 I.7 During a challenging stakeholder meeting, one stakeholder C Send a request to the project Meet with the project team to add Work with that stakeholder to Request a private meeting with the The project manager and the team should work with the
indicates that they will reject an iteration’s deliverable.  sponsor, asking them to update the new and improved features to understand their concerns and stakeholder and a member of the customer to identify the reasons for rejecting the
  project charter then reassign the replace the features that were address these together with the project team to try and defuse the deliverable. Iteration reviews are designed to show the
What should the project manager do? responsibilities and authorities. rejected. team. situation. customer what the team has produced in that iteration.
This is a perfect opportunity for the customer to raise their
concerns, ask questions, and request changes. However,
when this is NOT possible, as in this case, then seek a
deeper understanding of the objection or concern and
82 address it with all parties.
840779 I.7 A team misunderstood one product functionality documented in B The functionality was formally Schedule a meeting to discuss and Ensure that the issue is addressed by Continue with the current sprint, As the functionality has NOT been built, the project
an earlier stage of the project. During the current iteration, the approved, so initiate the change brainstorm the functionality with the escalating it to the project sponsor, recognizing that the issue will be manager should facilitate building common understanding
functionality has NOT yet been developed, but a business management process project team and business who should discuss it with the identified during the testing phase. and empowering the team to evaluate the impact of a
representative has mentioned the deficiency. representative. representative. possible change, thus avoiding re-work.
 
83 How should the project manager proceed?
X00001 I.3 A project team is working with an overseas contractor based in a D Require everyone to speak the same Escalate this as an issue to the Obtain formal training or translation Let the team discuss language In this case, forcing the contractors to work less efficiently
country that has three official languages, and every contractor on language all of the time, even though human resources department. services. requirements and make ground rules may jeopardize the project. Work with the whole team to
the team is multilingual. Team meetings continue to be held in the this will slow the pace of work. for team communication. find the best solution that will NOT jeopardize the project.
commonly shared language, but during project work meetings, Escalation is NOT required unless the team is unable to
contractors speak to each other in a different language. find a solution. Teams need to acknowledge the diversity
of its members and promote an environment of
When the project manager brings this up in the next team inclusiveness. Each team is unique in its character,
meeting, the contractors express regret, but they explain that they makeup, and tolerance levels, but the high-performing
work better when they can communicate freely with each other. teams are self-aware. Commonly agreed ground rules
always make together easier, especially in heterogeneous
How should the project manager respond first? groups.

84
844590 I.3 A project manager with limited experience managing globally C Read books about cultural sensitivity Hire a professional coach to learn Request a different assignment, citing Enroll in language and culture lessons Great leaders have a growth mindset. Always aim to
distributed team members is appointed to a project with team in leadership. how to be a more successful leader.  the language barrier as an obstacle.  to learn about this country.
  capitalize on cultural differences, focus on developing and
members who are all from another country and speak a different sustaining the project team throughout the project life
native language. cycle, and promote working together interdependently in a
climate of mutual trust. In this case, you can NOT assume
To successfully manage this project, the project manager needs to that there is a language barrier, as the team members may
have cultural sensitivity.  be bilingual. This answer also does NOT demonstrate a
growth mindset.
What of the following actions should the project manager NOT
85 take?
 A B C D E F G H I J K L M N
A00046 I.3 A governmental anti-money laundering software project needs a D Information radiator monitors On-demand video conferencing Workstation screen mirroring Always-on fishbowl windows
  This is a project where confidentiality and security are
solution to collaborate with a remote agile team of four (4) people critical—thus, permanent monitoring of remote resources
in another country. Spontaneous verbal communication between is necessary. Only the fishbowl window solution would
the teams must be supported. All the remote team's workstations have the required field of view on a permanent basis.
and Kanban boards must be visible at all times. Radiators only display content, on-demand video
conferencing would NOT be a permanent video feed, and
Which virtual team collaboration solution is most appropriate? mirroring only displays one (1) computer screen, NOT the
86 environment.
A00070 I.3 A financial software company serves stock markets worldwide. An B Conduct Scrum-of-Scrum meetings Run fishbowl windows during the Conduct Scrum-of-Scrum meetings Run fishbowl windows during the The fishbowl window solution allows teams to interact in
experimental quality assurance project has agile teams working in daily in order: overlapping shifts: daily in order: overlapping shifts: real time, thus allowing faster coordination and handling of
three company offices: Seattle, Tokyo, and London. The teams 1 Tokyo Shift 2 with London Shift 1 - London Shift 1 with Tokyo Shift 2 1 Seattle Shift 2 with London Shift 1 - Tokyo Shift 2 with Seattle Shift 1 issues. The shifts overlap in follow-the-sun order: Tokyo 2-
work in two shifts in each location at the following times in each 2 London Shift 2 with Seattle Shift 1 - Seattle Shift 1 with London Shift 2 2 London Shift 2 -Tokyo Shift 1 - London Shift 1 with Seattle Shift 2 London 1, London 2-Seattle 1, Seattle 2-Tokyo 1
time zone: 3 Seattle Shift 2 with Tokyo Shift 1 - Tokyo Shift 1 with Seattle Shift 2 3 Tokyo Shift 2 -Seattle Shift 1 - Tokyo Shift 1 with London Shift 2

Shift 1: 08:00h to 16:00h

Shift 2: 16:00h – 0:00h

Which collaboration method would ensure the fastest “follow-the-

87 sun” problem resolution?
A00035 I.3 Members of a virtual agile team are separated by seven (7) time B,C,D Use the iteration reviews to discuss Require all members to stand during Place a single webcam to face the Ask the team members to raise Limit speakers to only members Standing meetings limited to one webcam per group have
zones. Daily meetings are too long, and the problem is made the Kanban board. the full meeting. Kanban boards and teams. blockers off-line. who have made progress. been shown to reduce meeting times without losing
worse when laptop cameras switch between the speaking efficiency.
members.

Which two measures should the project manager take to achieve

88 shorter, more efficient daily meetings? (Choose TWO).
H00005 I.3 A company is constructing recycling plants in fifteen (15) countries B,E Definition of Done Electronic Kanban board Backlog refinement Virtual daily standup meetings 2-week retrospective A Kanban board would provide timely progress reporting,
around the world. The lead in the project management office and bi-weekly retrospective calls would be a forum for
(PMO) wants more timely progress reporting and experience sharing recent experiences and lessons for improvement.
sharing between project managers in each of the geographically The Definition of Done is wrong because it focusses only on
distant projects. completion criteria, while backlog refinement and Scrum
of Scrums would only be valid if all PMs are working on a
Which two agile methods might the PMO use to fulfill this need? common product.
89 (Choose TWO).
840665 I.1 A planned task in a sprint was nearly NOT completed because of A During the retrospective, examine In the demo, address the issue. During the next iteration planning Send an email to the team.
  A retrospective is a great opportunity to talk about what
an issue that appeared three (3) days prior but was NOT resolved. the issue. meeting, discuss the issue. went right, what went wrong, lessons learned, and what to
The team resolved it in the next daily standup meeting, but the improve for next time.
project manager wants to prevent this type of situation in the
future.
 
90 What should the project manager do?
844624 I.1 A project manager went on a vacation and returned to discord. D Instruct the two stakeholders to Invite everyone to a meeting and Initiate a private conversation with Investigate the problem to find the Conflict situations require a cool, rational approach. Before
According to two stakeholders, stakeholder C is causing problems. ignore stakeholder C, just as the work through the communication stakeholder C and resolve this root cause. you approach any party, aim to understand the facts and
Every day for the last two (2) weeks, stakeholder C sent an email team did. issue. problem. what is causing the problem.
to the team, checking progress and giving new instructions. The
team ignored the emails and continued working, but the other
stakeholders are concerned about stakeholder C’s behavior.

What should the project manager do?

91
A00080 I.1 A frustrated agile team member approaches the project manager D Encourage the complaining member Discuss the importance of fairness Define a new rule so members can Ask the team to define new ground The conflict, based on a misunderstanding or an unstated
to complain that a senior team member is claiming all the to take assertiveness training. with the senior team member. select an item on a rotating basis. rules for work distribution. assumption, is a sign that the team ground rules are
“interesting” backlog items and leaving the tedious activities for incomplete. Agile teams should self-organize and
everyone else. collaborate to determine their own ways of working, so
situations like this should really NOT arise often.
92 How should the project manager address the complaint?
A00079 I.13 The company has hired a new Architectural Excellence board with C Inform the agile team that resulting Be patient and wait until the board Speak with the product owner to add Negotiate a quiet period with the An action needs to be taken in this scenario, NOT a
a mission to promote new programming paradigms. The agile changes will be postponed as long as gives the team explicit instructions, this change to the backlog. board to prevent disruption to the deferral of any kind. The product owner needs to be
team continues to work on new and existing software products. possible. then decide. team's work involved, and this change needs to be added to the
backlog. Backlog refinement is controlled by the product
How should the project manager deal with this new development? owner but requires a team effort. The product owner also
can change the Definition of Done or include the changes
93 in the acceptance criteria.
840749 II.1 A project manager develops a project management plan and A Perform an impact evaluation of this Work with key stakeholders and Modify the original project schedule Meet individually with project team To execute the project more quickly, the project team
schedule based on an agreed-upon project lifecycle of 16 months. change request and evaluate the project team members to discuss the to meet the revised deadline. members to discuss which aspects of should discuss with the stakeholders if there can be any
Later, due to changing business requirements, the project sponsor change in scope. business requirements. the project can be removed from the reduction of scope and find out the way to complete
requests completion within nine (9) months. scope. activities at the individual level within a shorter time, if
  possible.
How should the project manager respond to this proposed
94 change?
840763 II.1 A project manager needs to ensure that the team delivers business B Renegotiate scope with the project Consult with the stakeholders and Determine the schedule performance Monitor progress using a burndown Defining the minimum viable product would allow the
value within the required timelines. The project manager recently sponsor after examining the work team members to identify the index (SPI), then escalate the schedule chart after modifying the schedule team to release business value within timelines by focusing
learned that key stakeholders are worried that the current release breakdown structure (WBS). minimum viable product (MVP) risk to the project sponsor. baseline to meet stakeholder only on the must-have items that the business
plan will NOT meet urgent business needs.  needed for launch. requirements. stakeholders need.
 
How can the project manager effectively respond to stakeholder
concerns?
95
840767 II.1 A customer indicates that they would like to add a functionality to B Acknowledge that the functionality Submit a change request and then Move forward, using the project's Identify an already-developed If the customer asks the project manager to make a
a product in development. Although this request is made during would offer a great opportunity but evaluate the impact to the project. management reserve to add the feature that could be combined with change, regardless of how small or little impact, the
the execution stage of the project, the project manager determine that the proposed requested functionality. the new functionality and use the change needs to go through Perform Integrated Change
determines that the cost for the addition would be small. The addition is out of scope.  combination to meet the customer's Control. The first step would be to submit a change request
additional functionality, if successful, would increase the request. 
  and then analyze the impact.  
 
 
 
 
 
 
opportunity for profit. 
 
96 What should the project manager do next?
 A B C D E F G H I J K L M N
840781 II.1 During one daily standup meeting, team members suggest that D Try using a Kanban board for Request that team members Replace the under-performing team Investigate to determine whether Rework can often be caused by trying to do too much in
rework is being caused because there seems to be too much work.  reviews. explicitly implement time boxing or members. this is a time or quality issue.
  too little time—or it can be an issue of the quality of work.
  spikes. If time is the issue, then time boxing or spikes are great
How should the project manager respond to this? techniques to focus work efforts. If quality is the issue,
then you need to assess resources, materials, skill level,
and so on. But you need to understand what is causing the
97 rework first.
841220 II.1 A project manager for a construction firm meets with C Negotiate with stakeholders to Add team members to work more Reduce the scope and crash the Advise against modifying the If it is possible to reduce the requirements for a project
stakeholders. All stakeholders agree on a 20-month lifecycle for a reduce project requirements. quickly. . schedule. timeline. with the sponsor and key stakeholders, this is preferred
project. After work has begun, the project manager learns that over crashing, fast-tracking, change-control, and other
stakeholders would like project completion within no more than methods which will most likely increase risk and create
16 months. issues with a shortened timeframe.  
 
98 Which step should the project manager NOT take?
A00067 II.1 A travel company wants to create smartphone applications for B Waterfall Incremental Predictive Iterative
  The product bundling goes from least number of features
their users. Competitors are racing to do the same. The product (Basic) to the highest (Premium). An incremental approach
owner's vision describes several versions of the app: Basic, Basic allows to release the Basic product quickly to mitigate
Ad-free, Pro, and Premium. competitive time pressure, and gradually release each
bundle by adding the next set of features.
99 Which project approach is best suited to the company's needs?
A00066 II.1 An efficient agile team in a large corporation generated ideas and D The team did NOT make use of the The portfolio owner refuses to pay The team would be entitled to The product owner did NOT The product owner is responsible for ensuring that the
added innovative features to the backlog. After the additional normal quality control processes. for the team's unplanned work. intellectual property rights on the sufficiently align the ideas with the product meets business objectives, which could be set by a
features are tested and complete, the portfolio owner rejects all of features. portfolio product owner. portfolio product owner.
them.

100 What is the most likely reason this situation happened?

A00058 II.1 The marketing director wants to be first-to-market, to launch a D Work with the product owners and Meet with product owner, team, and Ask the team to estimate the effort Meet with product owner, team, and The requirement to be first to market implies use of an
version of a smartphone shopping application for retired people, SMEs to break the requirements SMEs to identify risks and risk and build the business case SMEs to define the minimum viable MVP, which will then be enhanced with feature
and has asked the agile team to develop it. down into stories. responses. accordingly. product (MVP). requirements as quickly as possible after launch.

What should the project manager do to begin the development

101 process?
A00091 II.1 A company is losing market share to competitors with new A The backlog will be prioritized to The product vision will be updated to The sprint backlog will be reprioritized The increments will be reduced to Releasing a more basic version of a product early enables
business models. The agile team is asked to restrict the number of deliver basic functionality in small reflect a user-driven release to work on the smallest and simplest enable faster product releases the company to obtain value from the work more quickly.
features of a product and release a version more quickly to the increments. roadmap. stories first. With regard to planning, the team needs to figure out how
market. to prioritize the backlog so that a product with basic
functionality—and which also represents value to the
102 How will this request impact the planning? customer—can enter the market.
H00009 II.1 The pandemic has caused delays which will make it very difficult to D Double the size of the test team to Ask the team to remove product Fast-track the schedule and establish Plan a parallel iterative track to The MVP is specifically intended to increase product
launch the new product on time. Television ads for the launch date ensure that any defects will be tests most likely to fail at first new test and readiness milestones as develop requirements for a minimum success through customer feedback while accelerating
are already purchased, so the CEO has asked the project manager detected and corrected as early as attempt and de-scope requirements close as possible to the planned viable product (MVP) and de-scope development through minimizing effort. Schedule
to find a way to launch the product even if some minor features possible. relating to those tests. launch date. unnecessary predictive tasks. compression or scope reduction alone may be based on
are NOT included. unneeded requirements.

Which measure would be the most effective step toward a

103 successful and timely product launch?
840650 II.2 A complex project with high security protocols has key D Report this breach of ethics to the Supply the requested information Supply the project information but Check the communications A communications management plan is developed to
stakeholders located in the United States, France, and China. project governance committee. but keep a record of the manager’s ensure the sensitive parts are management plan to verify whether ensure that the appropriate messages are communicated
  request. redacted. the request is allowable. to stakeholders in various formats and various means as
A senior manager requests confidential project information to be defined by the communication strategy. Even in a project
shared with a project partner. with high security protocols, provisions may be in place to
  share information.
104 Which step should the project manager take next?
840659 II.2 A project is delayed because the deliverables are NOT of A Review the communications Provide a change request to include Organize a meeting with the project Review the communications The Monitor Communications and stakeholder
acceptable quality. A change is required. management plan and stakeholder stakeholder expectations in the sponsor to better understand management plan, follow it, and engagement processes can trigger an iteration of the Plan
  engagement plan. project management plan. stakeholder expectations. issue a status report. Communications Management and/or Manage
First, the project manager issues a formal change request and Communications processes to improve effectiveness of
communicates the change to all stakeholders. The stakeholders communication through additional and possibly amended
are NOT satisfied with this. They want a more detailed report communications plans and activities. Such iterations
about the nature of the delay. illustrate the continuous nature of the Communications
  Management and stakeholder engagement processes.
What should the project manager do next? Issues or key performance indicators, risks, or conflicts
may trigger immediate revisions.
105
840663 II.2 The initial draft of a project management plan is completed. A Send the plan for the stakeholders to Ask each stakeholder to review the Ask select stakeholders to review Organize individual meetings with The best approach is to send the draft of the project
  review and then meet with all of plan individually, add their particular sections of the plan based the stakeholders who are available management plan in advance to the entire stakeholder
The project manager plans to show the draft to stakeholders for them to discuss it.  comments, and then update the on their areas of expertise. during this time frame. 
  team and then have a meeting to gain approval. Gaining
approval. The project manager has limited time to gain approval, document accordingly. approval from some, but not all, stakeholders, or getting
the project management plan is lengthy, and stakeholders are approval of parts of the plan is less ideal.
located all over the world.
 
The project manager needs to ensure that the review of the plan is
completed on time.
 
106 Which action should the project manager take?
840671 II.2 A project’s single sponsor has been replaced by a steering A Tailor communications to the new Follow the initial project plan, Schedule a low-key introductory Ensure that the new steering The project manager needs to be proactive and respond to
committee due to a significant increase in project size. steering committee, recognizing that recognizing that the sponsor is the meeting with the new steering committee members receive the this change. The same communication that was planned
  there has been a change in key stakeholder and the new committee and the team, while project’s current status report. for a single sponsor will NOT necessarily work for this
How should the project manager approach this change? stakeholder structure. committee members work in a lesser continuing to follow the initial project steering committee.
107 capacity. plan.
 A B C D E F G H I J K L M N
840680 II.2 In response to slippage on some scheduled tasks, the project B,C,D Change management plan Stakeholder engagement plan Communications management plan Risk management plan Configuration management plan The slippage risk has become an issue, so now you need to
manager reprioritized a number of subsequent tasks to try to fix handle the issue by escalation. The stakeholder
the problem. engagement plan will tell you how to engage stakeholders,
and the communications management plan helps to
This did NOT work, so the project manager needs to escalate the ensure that your messages are communicated to
issue. stakeholders in various formats and various means as
defined by the communication strategy.
Which two (2) items will the project manager need to consult?
(Choose TWO).
108
840691 II.2 A governmental agency becomes a key stakeholder on a complex A,C Schedule meetings with the new Update the assumption log. Revise the stakeholder engagement Check the risk management plan. Update the project charter. Meetings are used to develop an understanding of project
project due to regulatory changes. In light of the change, the stakeholders. plan. stakeholders. Since there is a new stakeholder on the
project manager needs to develop an understanding of this new project, the stakeholder engagement plan should be
stakeholder and identify any new high-level risks that may result reviewed and revised to include them.
from the change.
 
Which two options should the project manager use? (Choose
109 TWO).
844630 II.2 An informal and unofficial blog was set up to enhance A Review the blog and assess the Reprimand all individuals involved Close down the blog, as it is NOT part Identify an administrator who can Communications outside of those covered by the
communication and morale among project team members. communications management plan. and report the issue to the of the communications management monitor communications on the communications management plan can lead to additional
  compliance office. plan. blog. risks and issues. However, since the team seemed to have
The project manager was NOT previously aware of the blog but has a need for it, the project manager should assess the
discovered that team members are using it inappropriately. It has communications management plan for any gaps. The
caused some offense. project manager should also establish ground rules with
the team for the blog.
110 What should the project manager do?
840700 II.2 A project team has set up an unofficial online communications A Advise the project team to stop using Log the issue and remind the Since it is NOT part of the Delegate an administrator to monitor Since this platform was NOT part of the original
platform to enhance communication. the platform and review the individuals involved to use only communications management plan, communications on this platform. communications plan, it should NOT be used unless it can
  communications management plan. authorized communications terminate the platform. be added. However, you need to understand the
The project manager was NOT aware that this platform existed channels. stakeholder’s concern to evaluate whether it is valid. You
until recently, after learning that its use has facilitated some also need to understand the reason why the team is
activity that a stakeholder finds concerning. communicating on an outside platform instead of the
  "approved" ones. Evaluate this use and the
Which action should the project manager take? communication plan. If the team needs this, or a similar
communication channel, in order to do their work, then
you should find one that can offer the benefits they need.
111
843783 II.2 Project A is developing a customer service prototype for a B Send a survey to each group asking Thank the customers for their Hold a consultation with the franchise Check the RACI matrix for which At this phase of a project, the project team and
company’s marketing department. The customer stakeholder for specific feedback on the approval; review the WBS and verify group, show them the direct customer group’s approval is needed and if still stakeholders should benefit from good communications.
group includes franchise owners and direct customers of the prototype. the requirements documentation approval, and negotiate for the unclear, ask an executive stakeholder Working directly with each stakeholder group—in this case
company. The prototype scores 95% on fulfilment of the functional with the franchise group. approval. to make the final decision. thanking the direct customers and using project data to
requirements defined in the scope, which is a passing score in the show the franchise group that the prototype fulfils both
project’s agreed quality metrics. requirements and agreed quality metrics.

The franchise group is unwilling to approve the prototype since it

does NOT fulfill a particular functional requirement, but the direct
customer group gives approval.

How can the project manager handle communication with this

112 diverse stakeholder group?
844528 II.2 After a project delay, the project manager determines that a D Refer to the communications Ensure stakeholders' expectations Hold a meeting with the project Review the communications The project manager should first verify if the processes
change is needed to the product deliverables in order to ensure management plan and issue a status are included in the project sponsor to better understand management and stakeholder were followed in communicating project changes to
quality. The project manager takes the following steps: report. management plan by issuing a stakeholders' expectations. engagement plans to see if the stakeholders. If they were, then the project manager
  change request. processes were followed. An update should revise the communications and/or the stakeholder
1. Issues a formal change request. to one or both plans might be engagement plans based on stakeholder needs. These two
2. Communicates the change to all stakeholders. warranted. plans help establish how communication will be managed
3. Receives feedback that the communications approach did NOT and how the stakeholders will be engaged.
meet stakeholders' expectations.

113 What should the project manager do next?

844943 II.2 As a result of multiple regulatory changes, a governmental agency A Review the stakeholder engagement Appoint an existing team member to Consult the change management plan Check with the project sponsor to Before meeting with the new stakeholder, you should
is added as a key stakeholder on a complex project. The project plan and verify the strategy for this lead compliance strategy and to to understand the next step in discuss how this new regulation and review the stakeholder engagement plan and
manager wants to develop an understanding of this new change before meeting with the new liaise with this new stakeholder. accepting this change. stakeholder might change the scope communication plan to verify the strategy for the change.
stakeholder and identify any new high-level risks that may result stakeholder. and budget for the project. The change includes a compliance issue, which you will
from the change. need to understand and incorporate into project strategy.
  You need to do this first before allowing a team member to
What should the project manager do? help. Finally, once you understand the change and talk
with the new stakeholder, then you will know if a change
114 to scope or budget is required.
A00023 II.2 A security-classified, agile software project requires outside B Set up fishbowl windows at each Add and execute a Scrum of Scrums Align iterations for common Share a common electronic Kanban. The Scrum of Scrums allows both teams to have their own
expertise and delivery to add a module based on machine learning. site. layer. retrospectives. daily meetings while adding a more targeted meeting
An approved supplier asks the project manager to join the daily between them at a less frequent pace.
meeting with the supplier's agile team, but the project manager's
schedule is too full with internal meetings.

How could the two teams synchronize interactively but somewhat

115 less frequently?
H00008 II.2 The latest software build for a virtual reality headset release did C Refine the product backlog with the Increase the frequency of backlog Run an ad-hoc retrospective and add Privately remind the team lead that In this case, iterative agile change handling is NOT fast
NOT include urgent change requests already implemented by the team and product owner before the refinement meetings and note the the agreed urgent change process to the role requires fast and proactive enough. Continuous improvement in agile is achieved
electronics workstream. The product owner informed the software next iteration. change in the retrospective. the team charter. problem solving. through retrospectives, and work processes are in the
team about the change during a daily meeting, but NO ONE team charter. If you wait until the next iteration, it will be
recorded it. too late to catch the change; more frequent backlog
refinements violate the principle of "maximizing work not
What should the project manager do to avoid this problem in the done"; and servant leaders would NOT impose on a team
future? member to improvise.

116
 A B C D E F G H I J K L M N
H00051 II.2 A smart grid project combines predictive and agile tracks. The B Run the same unit tests in the agile Send project-wide issue log updates Ensure that retrospectives are shared Replan the software track into the The root problem is that impactful information in the agile
agile team detected a major software defect after its release and lab and in the field sites. via instant messaging. with the predictive team. predictive schedule   team was NOT passed to the predictive team quickly
began working on a correction. But the defective release was enough to prevent the test failure. Instant messaging of
deployed by the predictive track, and this caused a field test to fail. issue log updates can reach the full project immediately
after the issue is logged, and act as an alert.
Which measure would be most effective to prevent similar
problems in the future?
117
840611 II.3 A project is at the planning stage. The project manager realizes A Mitigate Transfer Accept Avoid The risk to the project was posed by insufficient resources.
that producing a complex, multi-functional application is NOT The risk was mitigated by hiring additional resources.
feasible with the current number of resources and decides to hire
more resources for the production of the application. The project
manager identifies and contracts temporary resources.

118 Which risk response strategy does this scenario exemplify?

840618 II.3 A project is started with an approved scope. A Perform risk management analysis. Follow the Perform Integrated Crash the schedule. Contact the customer and negotiate The project manager must perform a full risk management
  Change Control process. for risk acceptance. analysis. This action includes all the processes for risk
As the team implements the project design, a team member states analysis—i.e. perform qualitative risk analysis, plan risk
that the product will NOT meet the requirements in certain responses, implement risk responses, and monitor
situations. Correcting the issue increases both scope and costs, and risk—and all are recorded in the risk register. The risk
the project will also miss the deadline. register exists for the project team and stakeholders to
  understand potential problems with the project. Once they
The project sponsors do NOT have additional funding to support all understand the problems, you can seek resolution.
the project.

119 What should the project manager do first?

840629 II.3 A project is being planned in a remote area with limited access to B Transfer Mitigate Accept Avoid The project manager is mitigating the risk of violating the
vehicles and equipment. Additionally, the road to the site goes contract by including the delivery work in the scope and
through a protected area, and the government has required the increasing budget to mitigate the risk of difficult access.
company to sign a contract that they will protect the environment
and road from damage.

The project manager decides the best way to manage this risk is to
deliver all heavy equipment themselves, despite the significant
added expense.

What type of risk response is the project manager demonstrating?

120
840637 II.3 A project manager works for a company that is preparing to C Develop detailed project Focus on quality control Document the risk in the project Develop a competitor analysis
  If you plan to deliver a product and the team does NOT
develop a new product. The new product will require skills that are requirements charter possess the skills required, this is a risk. The risk should be
NOT currently available. documented in the project charter so its impact can be
  analyzed before project initiation.
121 To initiate this project, what should the project manager do?
840653 II.3 A project is being implemented. D Review the risk management plan to Plan to use the contingency reserve Revisit the project charter. Evaluate the impacts to cost, These new requirements will impact the project in various
  understand identify risk responses. and update the risk mitigation plan. stakeholders, quality, and risk using ways, as well as pose additional risks. These impacts and
The research and development department communicates to the the Perform Integrated Change risks need to be identified and assessed and then the
project manager that the product's requirements have changed. Control process. appropriate responses need to be identified.
These changes were NOT anticipated, may significantly influence
potential sales numbers, and could impact project scope.
 
Which action should the project manager take?
122
840666 II.3 A project sponsor is risk averse and is therefore concerned about B B, A, D, C B, C, A, D B, A, C, D C, D, A, B Risk severity is calculated by multiplying probability and
negative impacts on the project. To help with this concern, the impact. For example, Risk A has a probability of 1 and an
project team identifies four (4) project risks and then evaluates impact of 5 (1 x 5 = 5). The higher the value, the higher the
both the probability of occurrence and the impact of the risk if it risk is rated.
occurs. The team uses a 1-5 scale (1 is the lowest and 5 is the
highest).  

RISK PROBABILITY IMPACT

A 1 5
B 4 4
C 2 5
D 2 2
Based on the table in what order should the project manager rank
123 these risks for risk management purposes?
840672 II.3 Prior to preparing a monthly project status report, a project team B Issue log Risk register Risk management plan Lessons learned repository The project manager must check the risk register to verify
brings three risks to the project manager’s attention. if these three risks are new and then to verify if action was
already planned to address them.
The project manager wants to reference additional information
before presenting this as new risk information.

124 Where can the project manager look to evaluate these risks?
840675 II.3 Although the sponsor and project team say that the new project A Engage in identification of project Ask the project sponsor for Schedule a meeting with the Execute the project as planned and The project manager needs to be proactive and familiar
has an adequate budget and realistic schedule, the project risks, then assess those risks. additional funding to cover project functional manager to address the handle any risks as they arise. with as many project risks as possible. The risk assessment
manager worries that unplanned events could threaten the planning. potential impact of unplanned risks. needs to occur before the risk is encountered.
project’s success.
 
125 What should the project manager do first?
840678 II.3 A company wants to reduce future operating costs by installing D Loss of energy efficiency rating Loss of funding for the project Increase in scope Increased total cost The risk described here is a loss of potential subsidy that
solar panels on the facility being built by using a local government would reduce the cost of the project. So, this risk amounts
subsidy for energy-efficient projects. They have NOT yet applied to the project requiring much more in future operating
for the subsidy. costs.
 
Before the project starts, the project manager is describing project
risks.

Which statement best describes the risk to the project if the

126 application is NOT successful?
 A B C D E F G H I J K L M N
840690 II.3 The project sponsor requires a project team composed of C As part of high-level requirements In the key stakeholder list In the overall project risks As part of the resource management Having a dispersed project team does NOT come without
resources that live in four (4) different time zones, working in four plan  risks. These risks need to be identified in the charter, even
(4) different locations. The project sponsor did NOT consider the if only at a high level.
challenges created by this requirement and believes that the
dispersion will provide an ideal project team that will save costs.
 
Where should the project manager document this in the project
charter?
127
840698 II.3 A project manager implemented an approved change to manage a D Update the probability and impact Revisit or change existing Update the lessons learned register Update the list on the risk register New projects should utilize organizational process assets
risk. Three (3) months after the implemented change, the project matrix after assessing any new risks. assumptions after reviewing the with the risk information. with the risk. such as lessons learned so they do NOT repeat the same
manager learns that the change did NOT produce the desired assumption log. mistakes. Updating the list on the risk register with this risk
result, instead producing negative consequences. will leave a trail of useful information for future projects.
 
How can the project manager avoid this problem on future
128 projects?
840699 II.3 During a conversation with a friend, a project manager hears that D Get more information through Update the risk in the risk register Plan to reward those who do NOT Schedule a meeting with the union’s The project manager needs to use a proactive and decisive,
union action may occur within the next two (2) weeks. The project informal discussion channels and use with this new information and notify participate and identify possible leader and use personal influence to informed approach. This risk was previously added to the
manager knows that at this stage of the project, any project delays that information to decide on next relevant stakeholders. disciplinary actions for those who do attempt to resolve the problem. risk register and considered a low risk. Since the project
could cause substantial harm to both budget and schedule, and steps. participate. manager already has a successful relationship with the
any union action will affect the project team. union stakeholder, finding a solution through positive
  leadership is possible. If a resolution CANNOT be found,
Earlier, the probability of a union action was considered minimal. then you should update the risk register and communicate
Thus, it was unanticipated. Also, the project manager has worked with the appropriate stakeholders, so that the team will be
successfully in the past with the union. able to devise an appropriate risk response.
 
129 How should the project manager respond to this issue?
840703 II.3 Due to resource challenges, a contractor is late with a critical C Hire a new vendor to replace the Use the buffer to look into Hold a discussion with the vendor Escalate this issue to the project With three weeks left and most of the work done, hiring a
project deliverable, even though the work is nearly complete. The current vendor. alternative vendors that can assist regarding the contractual implications sponsor immediately. new vendor is NOT ideal. Since project delivery is the
project must be delivered on time because the next projects with project deliverables and make of this slippage and negotiate for on- prime focus as well as budget for cost overruns, the project
depend on on-time completion of this one. use of the buffer. time completion. manager needs to assess alternatives without concern for
the potential budget impact. Once a viable alternative is
There is a 22% buffer in the project budget for cost overruns, but identified, they can present their case to the sponsor for a
only three (3) weeks left in the schedule.  decision—but immediate escalation is NOT warranted.
 
130 How can the project manager resolve this issue?
840705 II.3 A customer's end users have NOT completed the required A Update the risk register to document Revise the risk register and discuss it Dedicate additional post- Modify the project schedule to The project manager should document the risk and then
training. The project manager must consider the risk it poses to the the concerns and then develop a at the next project status meeting. implementation support to mitigate account for the training delay.
  work with the stakeholder to address this risk. They are
timely completion of the project. End user training is a required plan to ensure the end users the risk. probably aware of it and need help to complete the step.
project deliverable. complete their training.
 
131 Which action should the project manager perform?
840744 II.3 A retiring project manager hands over all materials to a new A Review the risk management plan to Check with other local team project Revise the timeline to account for Communicate with stakeholders, Risk responses to identified risks should be outlined as part
project manager. The project appears to be running smoothly, until identify whether this risk and managers to see how they would slippage due to the additional time describing the issue, proposed costs, of the risk management plan.
a critical component fails during testing. accompanying response strategies respond to the issue. needed to implement mitigation. and potential changes to delivery
  have been captured. dates related to the project.
What is the appropriate first step when responding to this issue?
132
840745 II.3 A team member has taken unplanned leave during the execution A Assess the newly introduced risks Mitigate risks by reverting to the Revise the risk register and then rank Identify suitable responses for the The project manager and the project team should evaluate
of a project, causing the project team to reschedule some tasks. As with the project team. original schedule.  the project's risks. newly introduced risks.   the newly discovered risk. The project manager should also
a result, critical activities are now occurring at the same time. update the risk register, analyze and prioritize the risk, and
  plan the response.
What is the first thing the project manager should do?
133
844594 II.3 A project sponsor is risk averse and is therefore concerned about A A, C, B, D B, A, D, C C, D, A, B D, A, C, B The risk ranking is devised by multiplying the probability
negative impacts on the project. To help with this concern, the with the impact factors. Larger numbers indicate higher
project team identifies four (4) project risks and then evaluates risks. Therefore, these risks are ranked in the following
both the probability of occurrence and the impact of the risk if it order: A, C, B, D.
occurs. The team uses a 1-5 scale (1 is the lowest and 5 is the
highest).  

RISK PROBABILITY IMPACT

A 3 5
B 4 2
C 3 3
D 2 2
Based on the above information, in what order should the project
manager rank these risks for risk management purposes?
134
844632 II.3 While a project manager is preparing the monthly project status D Review the risk report and lessons Review the organizational process Refer to the risk management plan Add risks to the risk register, analyze The first step is to update the risk register and then analyze
report, four (4) new risks are identified. These four (4) risks could learned repository. assets and risk register. and the risk report. them for impact to the project, and the new risks. This information can then be presented to
affect key milestones. identify response plans. stakeholders who will help determine a response plan for
  each risk.
What should the project manager do before presenting this new
135 risk information?
844762 II.3 Project C is a partnership between a major city and a government C Focus on the original project plan Ask the city sponsor for additional Work with representatives from both List and assess any project risks and The project manager needs to be proactive and work with
contractor. Each of these entities have a different risk threshold, and focus on completing the plan on funding to uncover additional sides of the partnership to address the present them to the city sponsor.
  both partners to identify risks and their mitigation
so it is the project manager’s role to ensure a risk approach that schedule. unplanned risks during planning. potential impact of unplanned risks. strategies. Even when one party has a higher risk threshold
will satisfy both parties. Project C has a realistic schedule and an than the other, because they are in a partnership, both
adequate budget; however, the project manager worries that parties should be consulted.
unplanned events could threaten the project’s success and cause
the city sponsor to be concerned.
 
How should the project manager handle this situation?
136
844764 II.3 After the start of a project, the project manager learns that an A Log the risk. Raise the project’s risk level. Make up any project deficit using the Make a change request.
  While this is NOT an issue yet, it is a risk that should be
expected governmental subsidy may NOT be available. contingency reserve. entered in the risk log and managed appropriately.
 
137 How should the project manager address this issue?
 A B C D E F G H I J K L M N
844820 II.3 In order to speed the completion of project Z, a project sponsor B Key stakeholder list Overall project risks High-level requirements Work exclusions
  Speeding up a project does NOT come without risks. In this
requisitions a project team that can work a full 24-hour day, in case, work may be completed much more quickly, but
three (3) shifts, in hazardous conditions. these risks need to be identified in the risk log for the
project.
- Team A: 02:00h – 10:00h
- Team B: 10:00h – 18:00h
- Team C: 18:00 – 02:00h

In order to work nighttime hours safely, teams A and C will need to

receive overtime pay and the company will need to increase
security measures and their insurance coverage.

Where should the project manager document this request in the

138 project charter?
844995 II.3 After missing two (2) consecutive major deadlines because of C Update the risk information to the Review the assumption log to revisit Confirm that an implemented risk Evaluate new risks and update the In this case, the risk was missed deadlines, and the
delayed glass deliveries, a manufacturing company changes its lessons learned register. or change current assumptions. response is effective. probability and impact matrix. response to the risk was to change suppliers. Part of an
glass supplier to meet production deadlines. Three (3) months effective risk management strategy is making sure that the
later, production reports quality problems with the new glass. The risk response is effective—in this case, that the
project manager determines that the supplier change caused replacement supplier would supply quality glass on time.
quality problems. The Monitor Risks process uses performance information
  generated during project execution to determine if the
How should the project manager avoid this issue in the future? response was effective. In this case, the response was NOT
139 effective.
840619 II.3 A project manager realizes that stakeholder interests will conflict A Produce a stakeholder engagement Convey the stakeholder engagement Gain consensus on project objectives Ensure that the stakeholder register Plan Stakeholder Engagement is the process of developing
on a project and decides to utilize a stakeholder engagement plan. plan. by meeting with all stakeholders. is complete and updated. 
  approaches to involve project stakeholders based on their
assessment matrix.  needs, expectations, interests, and potential impact on the
  project. The key benefit is that it provides an actionable
The matrix pinpoints an influential stakeholder who is resistant to plan to interact effectively with stakeholders.
the project. The project manager needs to align this stakeholder's
expectations with the goals of the project.
 
140 How can the project manager accomplish this goal?
840623 II.4 How can a project manager gain a stakeholder's approval, if the A Review the project scope while Review the project charter Ensure that the stakeholder Perform a risk analysis after Project leaders stay updated with stakeholders’ needs and
stakeholder believes a project's deliverables were NOT achieved? analyzing the stakeholder's needs thoroughly with this stakeholder on a understands the quality management obtaining the stakeholder's new expectations and ensure that they are aligned with the
and expectations. conference call. plan. requirements. project’s overall goals and desired outcomes. Monitor
Stakeholder Engagement is the process of monitoring
project stakeholder relationships and tailoring strategies
for engaging stakeholders through modification of
engagement strategies and plans. The key benefit of this
process is maintaining or increasing the efficiency and
effectiveness of stakeholder engagement activities as the
project evolves and its environment changes. You should
perform this process throughout the project.
141
840627 II.4 A project has the following characteristics: A Examine the stakeholder Present the project schedule and the Request that the functional manager Ask the new stakeholder to pair with The first version of the stakeholder engagement plan is
  engagement plan with the new specific, assigned tasks to the new brief this new stakeholder and ask a more experienced stakeholder to developed after the initial stakeholder community has
- A functional manager is also a project stakeholder. stakeholder and assess their level of stakeholder.  that they send them to all relevant learn responsibilities. been identified by the Identify Stakeholder process. The
- The functional manager has time constraints and delegates engagement. meetings. stakeholder engagement plan is updated regularly to
project responsibilities to someone else on the functional team. reflect changes to the stakeholder community.
This person becomes a new stakeholder.
- The new stakeholder is NOT attending meetings.
 
142 How should the project manager engage this new stakeholder?
840633 II.4 A project manager is working with three (3) key stakeholders. Each B Conduct a stakeholder analysis. Use facilitation and conflict Request that the project sponsor Use the project kick-off meeting to To facilitate timely, productive discussion and decision
has a different vision regarding the project and its goal. They each management techniques to help the resolve the conflict. settle the project goals. 
  making, the project manager should use their facilitation
feel strongly about their opinion. three (3) stakeholders find skills as well as conflict management to help the
  consensus. stakeholders agree on a shared vision of the project goals.
How should the project manager obtain approval of the project
143 charter?
840689 II.4 A small group of users complains during a project’s user D Send more frequent updates to Engage in risk assessments Make use of conflict management Make use of stakeholder feedback Managing stakeholder engagement helps to ensure that
acceptance stage, stating that their expectations are NOT met. stakeholders. throughout the project. techniques. during the project. stakeholders clearly understand the project goals,
  objectives, benefits, and risks for the project, as well as
Which action could help avoid this issue on future projects? how their contribution will enhance project success.
Listening to their feedback is an important part of this
144 engagement.
840696 II.4 A global organization sponsors a project that involves six (6) A Update the stakeholder register and Revise the project charter with the Ask the project sponsor to replace the Update the stakeholder engagement Both the stakeholder register and the stakeholder
different companies. When the project is partially complete, the then the stakeholder engagement new stakeholder information. stakeholder. plan. engagement plan need updating. The stakeholder register
project manager learns that one stakeholder is ill and needs to plan. identifies all stakeholders and their involvement in the
decrease their level of involvement. project. The stakeholder engagement plan is updated to
reflect any processes, procedures, tools, or techniques that
What should the project manager do? affect the engagement of stakeholders in project decisions
145 and execution.
840743 II.4 A project manager is creating an agenda and presentation B Create slides for the kick-off meeting Survey stakeholders' preferred Verify that all required participants or Review the kick-off meeting agenda Assuming a particular solution does NOT empower the
materials for a kick-off meeting that will involve stakeholders to address stakeholder involvement. meeting dates and times to their delegates will be available to and materials for overall clarity and team. Surveying the team and finding common consensus
across the globe.  accommodate the teams in different attend. concision.
  is a key part of servant leadership.
time zones.
How can the project manager facilitate and optimize stakeholder
146 engagement?
 A B C D E F G H I J K L M N
840771 II.4 During work on a government project, stakeholders exert pressure A,D Assess and categorize these Invite these stakeholders to team Send a questionnaire out to this Use servant leadership to build a Share the stakeholder Both leadership and analytical project management tools
on the project manager to comply with their preferred actions stakeholders using the Salience meetings to assure them that the stakeholder group, asking about their relationship based on stakeholder engagement matrix with the are important in this scenario. The stakeholders need to
because they have extremely complex regulations and constraints. model. project team takes their work needs. needs. team. earn trust in your team, but you—NOT the team—are the
  seriously. main point of contact. The best choice to facilitate trust is
The project manager wants to build a successful relationship with an effective leadership style that emphasizes the needs of
these stakeholders because the company hopes to win more your stakeholders. Since the project has started, you
contracts with the government. should already know their needs, so a questionnaire is NOT
helpful. However, you need information about the
Which two approaches should the project manager take? (Choose stakeholders. In a complex environment such as this one,
TWO). the salience model of categorization is a good choice, as it
helps leaders navigate frequently changing, complex
relationships that involve several parties.
147
844819 II.4 Two (2) users complain during the project’s user acceptance stage, A Enable efficient stakeholder Assess risks more thoroughly Employ conflict management Nurture a professional relationship A professional relationship with end users is assumed, so
saying that their expectations were NOT met. management techniques with the users that option is assumed to be in place already. However,
  managing stakeholder engagement efficiently is key to
How could the project manager avoid this issue in the future? ensuring that stakeholders clearly understand the project
goals, objectives, benefits, and risks for the project, as well
as how their contribution will enhance project success.
Listening to their feedback is an important part of this
148 engagement.
844991 II.4 A project involves six different companies, and the project sponsor C avoid the risk; update the avoid the risk; update the mitigate the risk; update the mitigate the risk; update the The first step is mitigating the risk presented by the
is a global organization. At the midpoint of the project, the project stakeholder engagement plan stakeholder register stakeholder engagement plan stakeholder register stakeholder’s diminished involvement. Then, the
manager learns that one stakeholder is experiencing difficulties stakeholder engagement plan is updated to reflect any
and CANNOT provide their former level of involvement. processes, procedures, tools, or techniques that affect the
  engagement of stakeholders in project decisions and
The project manager needs to __________ and then __________. execution.
(Fill in the blanks with the correct pair of answers.)

149
840775 II.4 A company is struggling to define the scope of a new project that B Contract with a third-party Work with project stakeholders to Review the project management plan Move forward with the project but A corrective action, such as the iterative approach, is
has multiple phases with a high level of dependency between the consultant that specializes in helping recommend an iterative approach to ensure that it provides extra time keep a daily check on the schedule to required here. Introducing adaptive steps in a heavily
phases.  businesses define scope of work on that will then help to define the within the schedule, then revise the prioritize the dependency issues. predictive environment is never easy and the stakeholders
  large projects.  project's scope. scope of work. should be involved in this process.
150 How should the project manager approach this challenge?
A00073 II.4 A product owner in an agile project complains of too many C,D Sprint retrospectives Product SME consultations Daily standup meetings Team performance reviews End-user feedback sessions In agile projects, the customer is the highest priority,
meetings in their monthly schedule. There is NOT enough time for because this leads to end-user satisfaction and focus on
project work. They instruct the project manager to prioritize some delivery; administrative processes such as performance
meetings and decrease the frequency of others. reviews are a lower priority. The product owner is NOT
needed at every daily meeting.
Which two of the product owner’s meetings could the project
manager deprioritize so that they attend less frequently? (Choose
151 TWO).
840648 II.5 A deliverable on the project's critical path is behind schedule. A,C,D Activities will be performed in Project scope will be revised. Associated risks will increase. Costs will increase. The team should expect rework. The cost performance index (CPI) is above 1; therefore, the
  parallel. project is spending money at a rate lower than planned.
The cost performance index (CPI) is 1.3. The project manager is Since the project is behind schedule, its schedule
able to put the project back on schedule. performance index (SPI) is less than 1. In order to increase
  the SPI to 1, there will most likely be an increase in costs,
Which three results are the most likely for this project? (Choose perhaps from crashing activities on the critical path that
THREE). will lower the CPI towards 1. This will most likely increase
risks associated with the project when trying to do more in
152 a shorter time.
840649 II.5 A project that should have been 90% complete by now is only 65% A The SPI is 0.72, and the CPI is 0.98. The SPI is 1.38, and the CPI is 1.2. The SPI is 0.94, and the CPI is 1.04. The SPI is 0.80, and the CPI is 0.91.
  EV = % complete * budget: 65% * $120,000 = $78,000,
complete. The total project budget is US$120,000 and the actual AC = $80,000.
cost spent to date (AC) is US$80,000. CPI = EV/AC = $78,000/80,000 = 0.975 or 0.98  
  A CPI less than 1 means the project is over budget.
What is the scheduled performance index (SPI) and cost
performance index (CPI) of this project? PV = % complete * budget: 90% * $120,000 = $108,000,
SPI = EV/PV = $78,000/108,000 = 0.72  
153 An SPI less than 1 means the project is behind schedule.
840652 II.5 A project is 7 months into execution. The project manager A Issue a change request to redo the Ask for additional resources. Crash the project schedule. Utilize the management reserve.
  Since the project is over budget and the trend analysis
determines that the cost performance index (CPI) is .80. cost baseline. shows that this will continue, the best course of action is to
  redo the cost baseline of the project and manage it.
According to a trend analysis, the CPI has a downward trend.
 
154 What should the project manager do next?
840654 II.5 A project has the following characteristics: B The project is ahead of schedule and The project is behind schedule and The project is ahead of schedule and The project is behind schedule and CV = EV - AC: 540 - 650 = -110 (negative cost variance)
  under budget. over budget. over budget. under budget.   SV = EV - PV: 540 - 630 = -90 (negative schedule variance)
- US$3 million budget
- Planned value of US$630,000 Negative cost variance means the project is over budget.
- Actual cost of US$650,000 Negative schedule variance means project is behind
- Earned value of US$540,000 schedule.
 
155 Which statement is true about the current status of the project?
840685 II.5 The project manager learns that one team member needs to A Meet with the team member’s Ask the team member to focus on Send a report to the project sponsor, Tell the team member’s manger to The resource management plan is used to help determine
complete a critical task that is outside of the project, resulting in a manager and negotiate for an the critical task and obtain an documenting noncompliance from the release the team member from how resources allocated to agreed-upon risk responses will
scheduling risk for the project. alternative time to complete the additional resource from another member’s manager. outside activities until the scheduled be coordinated with other project resources. This will
  other task. department. project activity is complete.   provide guidance as to how the project manager can
How can the project manager eliminate this risk? negotiate with the resource’s manager.

156
844452 II.5 A project that should have been 70% complete by now is only 55% A The SPI is 0.79, and the CPI is 0.71. The SPI is 1.27, and the CPI is 0.98. The SPI is 0.82, and the CPI is 1.05. The SPI is 0.99, and the CPI is 0.96. EV = Actual% * BAC = 0.55*$210,000 = $115,500
complete. The total project budget is US$210,000, and the actual PV = Plan% * BAC = 0.70*$210,000 = $147,000
cost spent to date is US$162,000. AC = $162,000 (given)
 
What is the scheduled performance index (SPI) and cost SPI = EV/PV = $115,500/$147,000 = 0.785 or 0.79
157 performance index (CPI) of this project? CPI = EV/AC = $115,500/$162,000 = 0.71
 A B C D E F G H I J K L M N
844455 II.5 A project that should have been 90% complete by now is only 84% A The SPI is 0.93, and the CPI is 1.13. The SPI is 1.07, and the CPI is 0.99. The SPI is 1.15, and the CPI of 0.93. The SPI is 0.96, and the CPI is 1.18. EV = Actual% * BAC = 0.84*$110,000 = $92,400
complete. The total project budget is US$110,000 and the actual PV = Plan% * BAC = 0.90*$110,000 = $99,000
cost to date is US$82,000. AC = $82,000 (given)
 
What is the schedule performance index (SPI) and cost SPI = EV/PV = $92,400/$99,000 = 0.93
158 performance index (CPI) for this project? CPI = EV/AC = $92,400/$82,000 = 1.126 or 1.13
A00055 II.5 Over the past six months, the cost per story in agile project A has B The head of business control The product owner The procurement manager The project manager
  The product owner acts as the sponsor in agile projects and
risen by more than 250% due to a faulty platform which is no therefore has the authority to decide if conditions warrant
longer supported. The project will exceed the budget increment termination of a project.
threshold at the next iteration.

159 Who should decide if the project should be cancelled?

840639 II.6 A new product development project has the following B Finish-to-start (FS) Finish-to-finish (FF)  Start-to-start (SS)  Start-to-finish (SF) 
  While there is no direct relationship between A and B, both
characteristics: must be completed before C can start. So, of the choices,
  the only response that makes sense is FF.
- There are three (3) main tasks.
- Task A must be delivered four (4) weeks before task C starts.
- Once task B is finished, task C will start. 
 
160 What is the relationship between tasks A and B?
840645 II.6 A company is planning to utilize a new product that leverages C Analogous  Three-point Bottom-up  Parametric 
  Bottom-up estimating is a method of estimating project
innovative technologies and processes. duration or cost by aggregating the estimates of the lower-
  level components of the WBS.
The project manager has verified that the component work
packages have been defined, and constraints for each component
have been identified.
 
Which estimating technique should the project manager use to
161 obtain a precise cost estimate of the project?
843770 II.6 A project manager is uncertain about the duration of a project for B 20 days 40 days 60 days 30 days
  Using three-point estimating (Triangular Estimate) =
a new product and consults several groups (Optimistic + Most Likely + Pessimistic)/3 = (20 + 40 + 60)/3
of subject matter experts (SMEs). The first group advises = 120/3 = 40 days
that development can be finished in 40 days. The second
group identifies some risks that could make the duration up to 60 Beta Estimate = (Optimistic + (4 X Most Likely) +
days. The third group proposes a new development method that Pessimistic)/6 = (20 + (4*40) + 60)/6 = 240/6 = 40 days
can shorten the time to 20 days.
 
What is the estimated development duration for the new product?
162
843772 II.6 A project manager is uncertain about the duration of a new project B 28 days 31 days 32 days 36 days
  Using a Triangular Estimate = (Optimistic + Most Likely +
and consults several groups of subject matter experts (SMEs). The Pessimistic)/3 = (18 + 29 + 46)/3 = 93/3 = 31 days
first group advises that development can be finished in 29 days.
The second group identifies some risks that could make the
duration up to 46 days. The third group proposes a new
development method that can shorten the time to 18 days.
 
Using the Triangular estimation technique, what is the estimated
development duration for the new product?
163
843775 II.6 A project manager is uncertain about the duration of a new B 12 days 16 days 14 days 20 days
  Using the Beta Estimate = (Optimistic + (4 X Most Likely) +
product development project and consults several groups Pessimistic)/6 = (8 + (4*14) + 32)/6 = 96/6 = 16 days
of subject matter experts (SMEs). The first group advises
that development can be finished in 14 days. The second
group identifies some risks that could make the duration up to 32
days. The third group proposes a new development method that
can shorten the time to 8 days.
 
What is the estimated development duration for the new product
164 using the Beta estimation technique?
A00017 II.6 A trend of stories is INCOMPLETE, and this becomes apparent at D Put the stories back into the product Use the next iteration for a team Put the stories in the blocked column Work with the product owner to When stories CANNOT be completed within one iteration,
the end of iterations. Several team members worked on these backlog and wait for a less intensive spike to determine feasibility of and work with the product owner to further break down the stories in the it is typically because the story is NOT broken down into
stories and NO blockers were identified. iteration to work on them. completing the stories. remove impediments. backlog and update the Definition of small enough goals.
Ready.
165 How can the agile team resolve the situation?
A00056 II.6 A - Agile A project manager is visiting a software supplier's office. Some of B The servant leader has granted the The supplier has adopted eXtreme The supplier appears to be conducting The project manager happened to eXtreme Programming practices include pair programming
the sights are surprising: two people per workstation, estimations team a bit too much freedom. Programming methods. “gaming” training sessions. visit during a team building exercise. (2 per workstation), planning poker, test-first
based on a deck of cards, developers forcing their tests to fail, and programming, and metaphor naming of processes.
routines with names such as "traffic cop" and "ringleader".

What could explain these practices?

166
A00076 II.6 A - Agile An agile project is structured without timeboxing. Tasks are A,C,D Track readiness status to help the Set deadlines to ensure that the Use a task board to group tasks into Maintain a to do task pool to limit Pre-identify blockers to determine Work distribution in a flow-based agile approach can be
grouped by high-level goal but CANNOT be predictably scheduled. team initiate tasks at the right time. team completes the work in rows and track progress across the number of tasks in progress. the order of execution. more efficient if:
acceptable limits. columns. - Task triggering is constantly monitored to reduce lag
In which three ways can the work be distributed for efficient - The task board displays progress stages in columns,
execution? (Choose THREE). potentially with tasks grouped by rows
- A pool of tasks-to-do limits the number of concurrent
167 tasks in progress
A00094 II.6 A - Agile Two start-up companies have merged, and now more than 100 D Scrum of Scrums Mobbing Scrumban Feature-Driven Development FDD provides the most complete set of methods
developers on eight agile teams are working on a common specifically for the needs of large software development
portfolio. projects.

Which agile practice or method can best ensure release

168 coordination between the teams?
 A B C D E F G H I J K L M N
A00002 II.6 A - Agile Six months into a strategic agile project, company executives are A Ensure upcoming backlog items are Educate the executive committee on Plan for variable-size iterations Reduce frequency of the progress Erratic progress curve variations are typical of inconsistent
closely monitoring its progress. The COO expresses frustration that elaborated in more detail with the the flexible nature of agile planning. according to story complexity and reports sent to senior stakeholders. or uninformed story point estimates. Backlog refinement
the last weekly burndown charts show the projected completion team. load. can ensure that overly complex stories are broken down
date significantly moving back and forward several times. and that past progress informs new story estimates.

How can the project manager forecast the completion date with
more accuracy and certainty?
169
A00078 II.6 A - Agile An ongoing agile project is measured as follows: B,D SPI = 0.98 CPI = 1.05 CPI = 1.30 SPI = 1.01 CPI = 0.95 SPI is calculated as stories completed/stories planned
(78/77 = 1.01) and CPI as earned value /actual cost
2-week Stories Stories Actual Earned (3090K/2950K = 1.05).
Sprint Planned Completed Cost Value

1 15 10 450K 300K
2 20 18 600K 540K
3 20 25 800K 1000K
4 22 25 1100K 1250K
_____________________________________________________
Totals 77 78 2950K 3090K
=====================================================

According to the table, which two of the following are the project's
170 metrics? (Choose TWO).
A00095 II.6 A - Agile A start-up has grown quickly, and there are now four (4) agile C Eliminate dependencies between Favor collaboration tools over Implement a Scrum of Scrums layer. Merge into two large teams to Scrum of Scrums is the most effective way to coordinate
teams working on interrelated products. All teams have begun to teams. meetings. reduce issues. work between teams working on interrelated products.
experience impediments and gaps related to work in other teams.

How should the project manager address this problem?

171
H00015 II.6 H - Hybrid The IT integration team has a major setback in a hybrid project. B Meet with the scrum master to Meet with the product owner and Work with the agile team to run root Inform the team at the daily meeting Changes of frame assumptions during execution requires
Testing has confirmed that the hardware does NOT support the determine if the product vision is still team to update the product backlog cause analysis on why the problem and update the Definition of Done impact analysis as quickly as possible. Product owner input
target operating system. The agile team's software releases must valid. during the sprint. did not surface earlier. and Definition of Ready. is required for major scope changes (including rework)
now run on a later operating system version. which would be reflected as updates to the product
backlog.
What should the project manager do next?
Reviewing the product vision would give you insight to use
cases rather than specific OS versions. Root cause analysis
is already performed by the IT team—the agile team must
172
work with the new requirement—and changing the
H00026 II.6 H - Hybrid A hybrid virtual reality project is running an agile software track A,D Definition of Ready with dependency Epic breakdown with work Product backlog with critical path task Definition of Done with exit criteria Definition of Ready with work Misalignment is caused by missing dependencies between
and a predictive electronics track. Halfway into the project, delays milestones breakdown structure sequence breakdown structure the tracks. The purpose of the network diagram is to
are accumulating due to misaligned deliverable releases between sequence activities based on dependency. The Scrum
the two tracks. equivalent of a task start dependency is the Definition of
Ready, and the equivalent of the task exit criteria are the
Which two elements should the project manager combine to Definition of Done.
173 produce a common network diagram? (Choose TWO).
H00040 II.6 H - Hybrid A hybrid municipal waste management project combines many D Combine multiple minor tasks to Reprioritize the backlog to favor the Reprioritize the backlog on a daily Integrate the small tasks to either the The stories will NOT be considered complete until
brief administrative tasks with small-scale public works. An agile make story sizes consistent with key smallest stories and reassign them basis so that recent triggers boost Definition of Done or acceptance associated small tasks are triggered and completed.
track makes good progress on key objectives, but small tasks are objectives. daily. story priority. criteria.
accumulating in the backlog. Most tasks can be done in one day
but are dependent on unpredictable triggering events.

Which approach would be most effective to clear out these minor

tasks faster?
174
840641 II.7 AG - Agnostic A skincare company reports growing customer complaints about C Scatter diagram Affinity diagram Control chart Histogram
  Control charts are used to determine whether or not a
an underweight product. A project manager needs to determine if process is stable or has predictable performance.
something needs to be changed in the production line.
 
Which tool or technique can the project manager use for this task?
175
840677 II.7 P - Predictive A project has the following characteristics: D Reach out to the project sponsor for Modify the quality management plan Request that the project undergo an Use a cause-and-effect diagram for By understanding the root cause of the issue, the project
  their input.  to conform to project practices. internal audit. root cause analysis.
  manager may avoid this type of problem later on in this
- A quality management plan is in place.  and other projects.
- The quality management plan states that project deliverables
must be reviewed, at a minimum, 1.5 weeks before the deadline.
- Four (4) deliverables have missed this quality requirement.
 
Which step should the project manager take?
176
840681 II.7 P - Predictive A project is in the execution stage. Based on the originally B Control procurement Statistical sampling Process audit Quality assurance
  Statistical sampling involves choosing part of a population
approved blueprint, 1,000 products were developed. The project of interest for inspection—for example, selecting 10
team randomly chooses 100 products to evaluate against the engineering drawings at random from a list of 75. The
quality plan. sample is taken to measure controls and verify quality.
  Sample frequency and sizes should be determined during
What is the project team undertaking? the Plan Quality Management process.
177
840688 II.7 P - Predictive The project is overseen by a senior project manager. A new project A Meet with the senior project Schedule a meeting with the Obtain the necessary benchmarking Postpone the development of the The new project manager needs to consult with the senior
manager joins the project, and the sponsor asks the new project manager to identify established customer to collect requirements samples and cost-benefit analyses quality management plan until project manager to find out what practices and processes
manager to develop the quality management plan. plans and processes. Then, ask for and obtain benchmarking samples. from the sponsor. quality metrics and quality checklists are already in place.
  assistance in selecting the are created.
178 How should the new project manager proceed? appropriate standards.
 A B C D E F G H I J K L M N
A00028 II.7 A - Agile Company B is setting up a new agile innovation team with a D Raise the product price to fund use Benchmark features against Create an automated testing bench to Use Test-Driven Development based TDD ensures a quality standard before development, but
mission of placing product quality above all other considerations. of better-quality materials. competitor products and track eliminate human error. on continuous user focus group continuous user input is the most important to determine
The initiative comes after a number of high-profile complaints on defects input. the target.
social media networks about the brand's diminished quality.

Which option would be most effective to achieve the team's goals?

179
A00100 II.7 A - Agile During sprint planning, some new backlog items are prioritized but C Use analogous estimating based on The product owner defines a new Add the relevant acceptance criteria The product owner should provide Specific acceptance criteria should be defined and checked
NOT estimated. The product owner requires a new set of tests to similar tests on similar stories. epic to allow testing in the next in the Definition of Ready before the initial estimate to be refined by in the Definition of Ready of any impacted item before
verify the unique properties of the items. sprint. estimating. the team. estimation to ensure all effort is accounted for.

180 What should happen before adding it to the sprint backlog?

A00001 II.7 A - Agile A smartphone manufacturer is re-assessing its product C Acceptance Test-Driven Smoke Testing Behavior-Driven Development Red, green, refactor
  Behavior-Driven Development is an extension of Test-
development methods in response to a sharp increase in user Development Driven Development whereby automated tests and
complaints. Analysis of the complaints indicates that the users try simulations are created before developing the product.
to use some features in ways that designers did NOT anticipate. Flaws are discovered by forcing the tests to fail before
producing the unit in a way that will pass the tests.
Given these findings, which agile practice would most effectively
prevent the problem?
181
A00054 II.7 A - Agile A start-up company needs to quickly expand its product portfolio A,C,D Perform root-cause analysis in the Influence the product owners to right- Organize dedicated teams to reduce Appoint dedicated test teams to Train the agile teams to improve The main problem is high context-switching when working
to meet market demand. Recently, staff members are working on next retrospectives. size their portfolios. context-switching. offload the agile teams. time and focus management. on multiple teams, which is resolved by 100% dedicated
two or three agile teams, each dedicated to a different product teams. Root-cause analysis would pinpoint this and other
line. Output is dropping and defect rates are rising in all teams. problems to address.

In which two ways can the project manager help the agile teams
improve their work? (Choose TWO).
182
A00089 II.7 A - Agile The agile team surpassed the planned number of stories in the last B Ask the product owner if results are Check results against the Definition Ask the team to cross-check other Check the results of all the tests The Definition of Done lists all criteria that must be met to
three agile iterations. satisfactory. of Done. members' work. performed. consider a task/story completed.

How can the project manager be sure all the work performed is
183 truly complete?
840620 II.8 P - Predictive A medium-sized company is expanding into a new market. A,B Prototypes Expert judgment Product analysis Create requirements traceability Experts are a source of experience and knowledge. Given
However, the company does NOT have previous experience in that matrix the increased risks of a new and potentially complex
market. market, using expert judgement is recommended.
  Prototypes are an excellent way to gain a better
A project manager needs to collect requirements. understanding of the product and to gather requirements.
 
Which two tools or techniques should the project manager use?
184 (Choose TWO).
840632 II.8 P - Predictive A client brings a project manager into a project during the project's C Verify with the stakeholders to see if Ask that the project management Include the work in the WBS, per the Determine whether these The 100% rule states that any work package in the WBS
execution stage. these missed deliverables should be office (PMO) approve additional 100% rule, and recalculate the total deliverables are necessary by should consist of 100% of all work for that work package.
  added. funds for this work. project cost. verifying with experts in the field. Since the WBS is a work package itself (the project), and
The project manager reviews the project scope for cost estimating since the WBS should contain only work packages that are
purposes and notices that some deliverables were missed in the in-scope, any missing work packages should be added to
work breakdown structure (WBS).  the WBS and recalculated.
 
185 Which step should the manager take next?
840634 II.8 P - Predictive Review the following project characteristics: C Milestone list Work breakdown structure (WBS) Scope management plan Requirements management plan The scope management plan is a component of the project
  dictionary management plan that describes how the scope will be
- A sponsor approves a project. defined, developed, monitored, controlled, and validated.
- The project manager invites selected team members, key
stakeholders, and the sponsor to a meeting.
- The primary purpose of the meeting is to create a document that
will guide the team in defining the main project deliverables.
 
What will be the final output of this meeting?
186
840651 II.8 P - Predictive A project manager is working with a customer who repeatedly D Hold a meeting with the product Define project boundaries Organize a meeting with the Analyze the scope management plan The scope management plan documents how the project
submits requests for new requirements for an existing software manager to request that the number immediately with the sponsor. stakeholders to set expectations. to see how changes in scope are and product scope will be defined, developed, monitored,
product. of new requests be reduced. handled. controlled, and validated. The key benefit of this document
  is that it provides guidance and direction on how scope will
The project manager has already provided the completed scope be managed throughout the project.
definition for the product's next version release to stakeholders.
 
187 Which step is appropriate for the project manager to take next?
844480 II.8 P - Predictive A project manager is working on a software development project. D Ask to meet with the product Meet with the sponsor immediately Meet face-to-face with stakeholders Assess the scope management plan The scope management plan provides details on how
manager, and discuss reducing the to discuss project boundaries. to set expectations. to see how changes in scope are project and product scope will be defined, validated, and
Two customers are repeatedly submitting new feature requests. number of new requests. managed. controlled. It is needed to help control the scope of the
The completed scope definition for the product's next version project.
release has already been provided to stakeholders.

What should the project manager do next?

188
A00018 II.8 A - Agile An empowered agile team showed impressive progress in the first A The team worked on low-complexity Technical debt has set in and the The team was in the storming stage of There is most likely a specific under- Some agile teams want to favor faster progress by
four iterations, but now the product owner has noticed low output stories from the backlog in the first team's output will keep dropping the development and now have performing team member slowing completing less complex stories before more complex
in the latest five iterations without any apparent reason. four iterations. until the cause is eliminated. moved to norming. the team down.   ones. Prioritization of backlog should be value-based, not
speed-based.
189 What could be the cause of this situation?
A00033 II.8 A - Agile An agile team is struggling to solve a blocking issue with packaging B Create a prototype and demo it to Ask the product owner to approve Run a cost/benefit analysis to Check if the change is consistent with This is a case in which basic product characteristics may be
design. Eventually, they find a solution, but it requires a different the end customer. the change. determine its value. the product vision. affected by the change and might not be captured in the
product format. product vision. The product owner is responsible for
shaping the product in collaboration with stakeholders.
What should the team do before further developing the solution?
190
 A B C D E F G H I J K L M N
H00010 II.8 H - Hybrid A merger of two companies results in combining an agile software B Integrate the product backlog into Create a requirements traceability Integrate the requirements Integrate the revised work packages The requirements traceability matrix provides a simple,
project and a predictive electronics project into a single hybrid the requirements specification and matrix by combining the product specification into the product backlog and updated product backlog items flexible but complete status view of requirements. Both
project. Two months later, requirements have changed in both educate the software team on backlog with the requirements and educate the electronics team on into a new master WBS for progress product backlog and requirements specification are
tracks but NEITHER has a full picture on status or importance of working with the new document. specification and define both working with the new document. tracking.
  needed to ensure smooth continuity in each track.
the requirements. documents as input.

191 How can the project manager best resolve the problem?
840631 II.9 AG - Agnostic A marketing team is developing a new website for an existing A Focus groups Brainstorming Product analysis Benchmarking
  Focus groups bring together prequalified stakeholders and
product range. The team reads through some customer comments subject matter experts to learn about their expectations
submitted on the current website: and attitudes about a proposed product, service, or result.

“Too much clicking!”

“More and better please.”
“Make it easier”

Which tool or technique should the marketing team use to identify

192 the target audience's style preferences?
840701 II.9 P - Predictive A project has the following characteristics: A Execute the change request. Decline the change request. Ask for a detailed report of the data Ask for a feasibility study of the new Approved change requests can require new or revised cost
  analysis. product.   estimates, activity sequences, schedule dates, resource
- To determine what product should be created, a feasibility study requirements, and/or analysis of risk response alternatives.
was conducted.  These changes can require adjustments to the project
- A change request was approved to develop another product that management plan and other project documents.
contradicts the original requirements.
- Data analysis was conducted before the change request was
approved.
 
193 Which action should the project manager take?
A00068 II.9 A - Agile User test results for a prototype release are ready. The test users C The tests are irrelevant: the The tests were a failure: most of the The tests were a success: the input The test results are unusable: the The objective of user tests is to provide the earliest
describe the kind of smoother experience they want, the many prototype design is NOT complete. features will need to be re-designed. will ensure a more targeted backlog. users did NOT understand the goals. possible input to adjust the product to user needs. Thus, a
missing features they desire, and the ways the product could be large amount of negative input is a success because it
more visually appealing. enables a large amount of improvement faster.

194 What conclusions can be drawn from the user's input?

A00093 II.9 A - Agile During estimating, the team is discussing an item in the backlog. It C Add ranked alternatives to the Select the cheapest alternative to Add a new spike item to the backlog. Select the fastest alternative to The spike is correct because items should be sufficiently
becomes clear that the item can be done in different ways, but the backlog. build. build researched to determine the best way to deliver business
best way is NOT obvious. value and phrase sufficiently detailed, testable stories.

195 What should the team do to progress on this item?

A00090 II.9 A - Agile The agile team is building a version of a smartphone shopping D Examine evaluations of similar Ask older relatives about the price Remove eyeglasses when testing the Ask the product owner to run Agile favors obtaining direct and practical/actual user
application suitable for older people. Marketing has not been able competitor products. point they want. user interface. friendly tests with older relatives. feedback over formal data collection processes or
to find any volunteer test users fitting the profile. competitor analysis.

Which option would be most effective to ensure the best product

196 value is delivered?
840610 II.10. P - Predictive A customer contemplates adding new features to a project B Verify requirements. Ensure approval from the Gain approval from the project Ensure key subject matter experts Every documented change request needs to be either
deliverable. responsible individual identified in sponsor. (SMEs) approve. approved, deferred, or rejected by a responsible individual,
  the project management plan. usually the project sponsor or project manager. The
Which mandatory step must a project manager take before a responsible individual will be identified in the project
project team member can start working on these new features? management plan or by the organizational procedures.
When required, the Perform Integrated Change Control
process includes a change control board (CCB), which is a
formally chartered group responsible for reviewing,
197 evaluating, approving, deferring, or rejecting changes to
840624 II.10. P - Predictive A client's employee asks the project manager for an additional, B Change log Change management plan Responsible, accountable, consult, Change request document The change management plan is a component of the
new product feature during a status meeting. and inform (RACI) matrix project management plan that establishes the change
  control board, documents the extent of its authority, and
To which document should the project manager first refer to describes how the change control system will be
198 determine who has the authority to approve this request? implemented.
840636 II.10. P - Predictive A project is 50% completed. An essential project team member C Check with this team member to see Discuss the issue with the functional Assess how the leave will impact the Refer to the resource management The project manager first needs to understand what
requests two (2) months leave for personal matters. if the leave can be postponed. manager and request a replacement. project. plan. impact (if any) this absence will have on the project, before
  taking any action.
199 What should the project manager do first?
840660 II.10. P - Predictive A project sponsor asks the project manager to change production A Follow the Perform Integrated Immediately implement the change End the current work and enact the Reject the change because the You need to analyze and understand impacts of any
materials because these materials could cause health problems to Change Control process and and submit a change request for change control process. request is outside of scope. change to the project before submitting the change to the
consumers. thoroughly investigate the matter. formal documentation. change control board. A change control board relies on the
  project manager to provide all available information for
200 Which step should the project manager take? effective decision making.
840661 II.10. P - Predictive A team was in the execution stage of the project management B Hold a meeting with the board and Confirm that all team members and Organize a meeting with team Ensure all requested changes are The team and project manager must follow the
plan when three (3) necessary changes were brought to their project sponsor to address the issue. stakeholders understand and follow members to review the issues and applied to the project and documented and agreed-upon change management
attention. The team members all have differing opinions regarding the change management plan. request changes where needed. communicate directly with all team processes.
how to implement the changes. members.

201 What should the project manager do?

844521 II.10. P - Predictive A project manager recently joined a new project with the following A that any changes to scope go that daily standups occur, with all that the development team leads that stakeholders do NOT directly Following the formal change control process is the best
characteristics: through the formal approval process development teams generate detailed requirements interact with the development team way to control unnecessary project changes.
leads
- Tight deadlines
- Global virtual team
- Fixed budget

During the planning stage, the project manager wants to avoid

scope creep and keep the team focused on delivering a product
that meets requirements.

The project manager should ensure __________. (Fill in the blank

202 with the correct response.)
 A B C D E F G H I J K L M N
840580 II.10. P - Predictive The project sponsor requests that an element of a product will be B Promptly implement the change and Refer to the Perform Integrated Halt current production and initiate Refuse to fulfil the request because it Submitting a change request starts the Perform Integrated
swapped for the equivalent supplied by a local manufacturer in submit a change request for formal Change Control process to examine the Perform Integrated Change will lead to scope creep. Change Control process. Once the change request is
order to have a more sustainable supply chain. documentation. the issue further. Control process. submitted, the project manager and team analyze the
impact of the change to the project and can verify whether
Which action should the project manager take? an element in the product actually does lead to health
issues in customers. Whatever it is, the issue or concern
should be investigated first before taking action.
203
H00007 II.10. H - Hybrid A worldwide product launch will likely be delayed by the lengthy D Use the contingency budget to cover Replan the project as a fully agile set Plan analysis activities and tollgates Embed a set of iterations to analyze Two (2) launch workstreams will need to run in parallel to
analysis needed to assess the impact of new European Union (EU) sunken costs for the EU launch and of iterations and ensure that fixed for the EU launch and crash the and develop the EU product, while avoid delay to the non-EU launch. Lack of known
regulations. Perishable ingredients and factory bookings are at risk adjust plans for the non-EU launch. milestones are documented on the schedule for the non-EU launch. adjusting plans for the non-EU requirements makes it impossible to plan the EU launch
of being lost. The executive committee decides to postpone the burn-down chart. launch.
  with a predictive approach. Existing milestones must be
launch in the EU but maintain launch dates in all non-EU countries. maintained to avoid loss.

How should the project manager re-plan the project to support

both launches?
204
H00053 II.10. H - Hybrid A multi-year, hybrid pharmaceutical project adds new fixed-date C,D,E Stakeholder Register Sprint Backlog Definition of Ready Risk Register Resource Management Plan The Definition of Ready is updated to ensure that the ML
activities for the team to run Machine Learning (ML) processing of output triggers the agile team's analysis. The risk register is
medical scans. The output from the ML analysis is used by an agile updated to plan for risks relating to adapting and learning
team of doctors to determine next steps in a patient case. new technology and ways of working. The resource
management plan is updated because the machines
The project manager has updated the scope statement and running the ML routines are resources necessary to
schedule. complete the work.

In which three other documents should the project manager

205 record this new process? (Choose THREE).
840613 II.11 P - Predictive A project’s workload is increasing significantly, and the resource B Review the communications Revise the procurement Escalate to the project sponsor. Revise the organizational chart.
  The procurement management plan needs to be updated,
level is NOT sufficient. In response, management outsources some management plan. management plan. since it captures the process of documenting project
major tasks to keep the project on schedule. procurement decisions, specifying the approach, and
  identifying potential sellers. The key benefit of this process
What should the project manager do in this scenario? is determining whether to acquire goods and services from
outside the project and, if so, what to acquire as well as
206 how and when to acquire it.
840614 II.11 P - Predictive A textile development project needs a specialized resource to work B Hold direct negotiations with each Conduct a bidder conference with Ensure the procurement management Add each of the service providers to A bidder conference is a meeting between the buyer and
for 900 hours. The company has decided to outsource these hours. service provider. the service providers. plan is sent to each service provider. the stakeholder register.
  prospective service providers prior to proposal submittal.
Because of internal policies, all potential service providers must be Conferences ensure that all prospective bidders have a
given the same information about the requirements. clear and common understanding of the procurement, and
  NO bidders receive preferential treatment.
Which action should the project manager take to ensure this?
207
840682 II.11 P - Predictive Because a deliverable does NOT meet the agreed-upon quality B Check the service level agreement Review the procurement Check the internal quality assurance Review the resource management A contract is a mutually binding agreement that obligates
specifications, it is rejected by the customer. Team members find (SLA) established with the vendor. management plan and contract reports. plan and document lessons learned. the seller to provide the specified products, services, or
that the deliverable fails to meet expectations because of a agreements. results; obligates the buyer to compensate the seller; and
problem with vendor-provided parts. represents a legal relationship that is subject to remedy in
  the courts.
The vendor says that they will NOT correct the problem.
 
Before deciding on next steps, what should the project manager
208 do?
840683 II.11 P - Predictive Near the end of a manufacturing project, several team members B Recommend a time and material Recommend a fixed price incentive Recommend a cost plus incentive fee Recommend a firm fixed price (FFP) A fixed price incentive fee contract (FPIF) is a type of
are transferred to another project. To complete the work, the (TM) contract. fee (FPIF) contract. (CPIF) contract. contract. contract where the buyer pays the seller a set amount (as
project manager needs to acquire additional resource support defined by the contract), and the seller can earn an
from a new supplier but is concerned about the cost risk of using a additional amount if the seller meets defined performance
new supplier at this advanced stage of the project. criteria.
 
Now, the project manager needs to work with the procurement
team to establish specifications and type of contract to be used.
 
What should be done?
209
844801 II.11 P - Predictive A deliverable does NOT meet the agreed-upon quality B The service level agreement (SLA) The procurement management plan The internal quality assurance reports The resource management plan A contract is a mutually binding agreement that obligates
specifications and is rejected by the customer. After investigation, established with the vendor and contract agreements the seller to provide the specified products, services, or
the project team finds a fault with the vendor-provided parts. This results; obligates the buyer to compensate the seller; and
fault caused the issue. The vendor says that they CANNOT correct represents a legal relationship that is subject to remedy in
the situation. the courts.
 
What should the project manager review before deciding on next
210 steps?
H00011 II.12 H - Hybrid A hybrid project combines IT integration and software C,E Alter the story size to ensure more Use the IT predictive schedule to Create a common Kanban board to Break down IT work packages into Define common milestones and Common visibility of work in progress would enable better
development tasks. The predictive and agile teams seem to be complete integration to the IT build limit the features the software team queue and track progress of both more granular tasks to align to the an overall dependency network to aligned work planning. Common milestones and
working in silos, resulting in misaligned deliverable scheduling. requirements. starts to develop. teams' deliverables. software releases. be used by both teams. dependency integration across the two tracks will promote
synchronized delivery. The other approaches are wrong
Which two measures would most effectively enable the teams to because story size should always be as low as possible;
better synchronize their deliveries? (Choose TWO). agile progress should NOT be reduced to match the
predictive schedule, otherwise the project would have to
be fully predictive; and the nature of a strictly sequential,
predictive IT workflow is NOT compatible with software
211 development needs.
840615 II.13 P - Predictive Company G has a goal of increasing customer satisfaction within A Benchmarking Emotional intelligence Facilitation Affinity diagram Benchmarking should be used to identify best practices.
four (4) months and initiates a project to meet this goal. The
project manager needs to identify best practices.

Which method should the project manager use to accomplish this?

212
 A B C D E F G H I J K L M N
840630 II.13 P - Predictive A project manager begins to prepare the project management plan B Utilize analogous estimating. Seek advice from experts in the field. Organize an initial kick-off call. Request that the project sponsor If NO historical information is available, then consulting
after receiving the project charter. provides input. with subject matter experts is the next best thing a project
manager can do to prepare the project plan.
There is currently NO historical information in the project
management office (PMO).

What next step should the project manager take in this scenario?
213
840746 II.13 H - Hybrid Company P’s IT transformation project has three (3) deliverables, D Select a fully agile project model, Select a waterfall project model for Select a hybrid project model; Select a hybrid project model; In this project, two (2) deliverables have unknown
and they have the following characteristics, according to the with a common user story and three- deliverables, with firm milestones position deliverable 2 as a single agile position deliverable 2 as a single durations or changing requirement sets—both of which are
project team: week sprints. and change control procedures. sprint embedded in an overall waterfall phase embedded in an appropriate conditions for use of the agile life cycle.
waterfall project. overall agile project. Deliverable 2 requires strict schedule control and external
- Deliverable 2 has strictly scheduled milestones, with no expected dependencies, which require a traditional or waterfall
variation in the timeline. project life cycle.
- Requirements for deliverables 1 and 3 will change quickly during
development.

Which project life cycle should the project manager use for this
214 project?
A00099 II.13 A - Agile A consultant has advised an IT director to use a development and B, E Virtualization of all systems and Early collaboration between Machine Learning-based development Development testing at deployment Automation of operations and Development and operations collaboration (early and
operations (DevOps) approach to a migration project. The IT software containers operations and development and deployment sites before operations development constant) and automation of both domains is at the heart
director wants to understand how the necessary speed can be of DevOps. Virtualization and machine learning are
achieved in a safe way. enablers of efficiency but NOT DevOps methods.
Development testing on deployment sites is impractical
Which two examples could demonstrate how DevOps can reduce and inefficient.
incidents and speed up deployment at the same time? {Choose
215 TWO.)
A00031 II.13 A - Agile An innovative product fails to satisfy targeted consumers despite A Run continuous consumer usability Align objectives between the product Broaden the persona type definition Add more features and tests to the Continuous user testing and feedback is the most effective
significant investments in quality control and marketing testing on product releases. owner and marketing. of the target consumer. minimum viable product (MVP). way to align requirements to user needs and integrate
campaigns. them incrementally into product releases.

Which agile practice would best prevent future failures of this

216 nature?
H00004 II.13 H - Hybrid An emergency vaccine roll-out project should be deployed to C A fully predictive life cycle where A set of agile deployment iterations A set of predictive deployment A fully agile life cycle where A predictive approach within agile processes is correct
vaccination centers as soon as confirmed locations are booked. each center deployment is a phase embedded in a predictive set of sequences embedded in a set of agile dependencies and deployments are because the deployments follow an unchanging sequence.
Factors such as delayed batch shipments, safety protocols, and subject to dependencies. processes. processes. combined in each iteration. Maximizing deployments would require handling as many
target age groups may block the deployment at the last minute. parallel deployments as possible given a set of changing
However, the deployment process does NOT vary after passing the conditions processed in an agile way.
tollgate to begin setup at a new location.

Which project approach would best support the goal to maximize

217 the number of centers deployed?
H00006 II.13 H - Hybrid A project to start building an ecology-focused resort complex is A Subtract the parcel development Add a risk premium to the agreed Raise a change request to examine Exclude all work on the parcel from Iterations based on time and materials is the best
planned, and the contract is ready for signature. The client now work from the quoted price and plan price of the full works and add a the impact on scope and price and the project plan and pricing and approach, because it enables the team to expand the
asks the prime contractor to suspend planned development work the parcel development as agile clause to renegotiate the new scope close the deal when all information is propose a separate contract when project without delaying the project start. The agile
on a parcel of land while the team runs a consumer study—the iterations paid based on time and when it is fully defined. available. the scope becomes clear. iterations can act as placeholders for an unknown volume
team needs to know what kind of structures to build on the parcel. materials. of work.

What should the prime contractor do to quickly close the deal,

given the new client requirements?
218
H00012 II.13 H - Hybrid A new wildlife reserve project will have a staff of approximately 80 A Crystal Methods eXtreme Programming (XP) Behavior-Driven Development Monte Carlo Simulation Other than XP, which is NOT scalable, Crystal Methods is
experts, builders, and logistics workers with exposure to various the only option defined as a hybrid tailoring methodology.
safety risks. The project manager wants a scalable approach
combining flexibility and team dynamics with traditional
safeguards.

Which option could be used to tailor a hybrid project of this

219 nature?
H00050 II.13 H - Hybrid In a hybrid product design project, the team encounters a 3D C Deprioritized the stories impacted by Asked the project sponsor to halt the Summarized their retrospective Formally requested a change of The root problem is that impactful information in the agile
printer malfunction resulting in costly losses of titanium supplies. information in the data sheets project pending translation conclusions on information radiators equipment supplier for the project team was NOT passed to the predictive team in time to
When the production team tells the agile programming team corrections prevent the malfunction. Broadcasting retrospective
about the problem, it becomes clear that mistranslated data lessons learned is the best way to reach the broadest
sheets created problems for both teams. However, the agile team group in a timely way.
resolved their problems a month before the malfunction.

What could the agile team have done to prevent the current
malfunction?
220
H00014 II.13 H - Hybrid A medical equipment vendor is running a hybrid project which C Invite the customer to send Work out an arrangement with the Propose new terms for team Allow the team to progress at their Agile seeks to maximize transparency between supplier
includes some custom software development by an agile team. representatives to witness the customer to defer as many tests as members to work aside the customer pace while the customer continues to and customer as well as optimizing to remove unnecessary
The team progress is good, but slow customer approval causes team's testing to pre-approve the possible to the final release. testers to run tests in their test and approve earlier builds. work. Combining teams to remove work duplication is the
unnecessary delays. The customer insists that approval can only be tests. environment. best option.
given after repeating all the test cases in the target environment.
Witnessing only would NOT remove duplicated work;
How can the project manager accelerate the approvals and build deferring tests is always bad practice because defects are
customer trust at the same time? NOT detected at the earliest possible point; and
unsynchronized progression between the teams would
221 potentially cause rework if defects are found.
H00038 II.13 H - Hybrid An organizational change program has met with internal D Work with the program sponsor to re- Request that the sponsor escalate Perform root-cause analysis on the Review the risk register and Stakeholder resistance was anticipated and multiple risk
resistance, a risk which was previously identified. A logistics prioritize the program backlog the strategic issue to the executive key factors causing the manager's implement the relevant risk response responses are likely to exist, so reviewing the risk register
manager is particularly affected, due to reduction of the team size sequence. committee. resistance. for the case. is the correct response. Agile planning would enable
and the rate of change driven by an agile planning of the predictive frequent retrospectives to refine the risk responses, which
implementation. The manager's supervisor formally requests the could be more flexible than a fully predictive response.
change program to delay implementation for the logistics team.

What should the project manager do next in response to this

request?
222
 A B C D E F G H I J K L M N
840635 II.15 AG - Agnostic A project team collected sensitive client data during the early B Statement of work (SOW) Issue log Business case Risk register After a new compliance issue is raised, the issue log should
stages of a project to help develop the project management plan. be reviewed and updated, as needed, prior to taking
The team is now working on deliverables for the project when the action.
compliance manager discovers a data breach and alerts the team
to a compliance issue.
 
223 Which document should the project manager review first?
840684 II.15 P - Predictive The team working on Project A has resolved a technical issue, and A Ensure that the issue log is updated Create a risk report and keep the Notify the project sponsor about the Ensure that the lessons learned Update the issue log to reflect resolution of the issue. Then
the project is moving forward. The project manager has been and update the lessons learned report current. warning. register is updated. update lessons learned register about potential risks for
warned that the same issue will probably arise on similar projects register. future projects.
in the future.

What should the project manager do first when responding to this

224 warning?
845000 II.15 P - Predictive While reviewing the issue log, the project manager notices that D Notify the responsible team Document the issue, escalate to the Tell the team members who are Work with the relevant team The project manager needs to be proactive and review the
tasks assigned to two (2) team members are quite a bit behind members of the need to complete project sponsor, and ask how they behind schedule that they should members to review the delayed tasks activities with the team members and identify resolution
schedule. the overdue tasks quickly in order to would like it resolved. explain why tasks were delayed and and decide on strategies for strategies.
avoid introducing extra project risks. how they will get back on schedule. resolution.
225 What should the project manager do?
840742 II.17 P - Predictive Project team members are busier than usual. They indicate that B Require submission of lessons Ensure there is an agenda item for File a change request to the project Bring in a consultant to assist with The lessons learned repository must be present throughout
they do NOT have the time to update the lessons learned learned documentation after each discussion of lessons learned from management office (PMO) to change collecting lessons learned to help the project, using different facilitating techniques.
repository because of other project responsibilities. project deliverable is accepted by project activities as part of all project how often lessons learned is reduce the burden on project team.
the customer. meetings. collected.
226 How should the project manager respond?
840676 II.17 P - Predictive A large project includes functional groups in four (4) countries, a A The project sponsor should be asked The steering committee should be The four managers from the four All of the parties involved should be Since the sponsor provided the resources for the project, it
steering committee, and a project sponsor. As the project to sign off. asked to sign off. countries should be asked to sign off. asked to sign off. is their responsibility to officially sign off on the project
approaches completion, the project manager must prepare the deliverables.
closeout documents.
 
How should the project manager obtain appropriate signoff on the
227 acceptance of project deliverables?
840776 II.17 P - Predictive After six (6) iterations, significant variations have occurred to A Rank the importance of each Engage in a cost-benefit analysis that Research new technology trends and Use a backlog refinement meeting The retrospective is used to review lessons learned and
project scope and schedule. These are due to the customer's improvement item, then implement can help predict the profits that management tools that have been and include the customer's change suggest corrective actions for the next iterations.
technology regulations and security policies, which are regularly actions identified during the last could be realized through the use of successful on similar projects. requests in the discussion.
reviewed. The project manager suggests taking a new approach to retrospective. new technology for the next phase.
the next iteration to avoid possible delays.

228 What should the project manager do first?

840612 II.17 P - Predictive A project manager has completed the following steps: A Add the lessons learned to the Update the risk register, Ensure that the procurement plan is Review, verify, and complete the During project close out, lessons learned and knowledge
organization knowledge base. stakeholders, and team members. closed out. release documentation. gained throughout the project are transferred to the
- Finished a major IT deployment project lessons learned repository for use by future projects.
- Confirmed with the release manager that all systems are working
- Confirmed that functionality has been verified by the quality
assurance team
- Informed the customer

Which next step should the project manager take?

229
840625 II.17 P - Predictive Review the following steps. B The project manager should update The project manager should obtain The project manager should reassign The project manager should Accepted deliverables that were formally signed off by the
the bid documents. stakeholder acceptance. the project team. reallocate the unused funds. customer or sponsor during scope validation are then
1. A project has been successfully delivered. forwarded to the Close Project or Phase process. Formal
2. The project manager is executing formal closure. documentation is then signed by the customer or sponsor
3. ______________________________________. acknowledging final acceptance of the project’s
deliverables.
230 What is step 3?
840626 II.17 P - Predictive Review the following project characteristics: B Rely on the communications Examine the organization's project Determine the potential impact of Close all project procurement Project closure guidelines or requirements will contain the
management plan to properly inform closure guidelines. terminating the project by performing processes. organization's procedures to follow.
- The project is in the initiation phase. all stakeholders. a risk analysis.
- Due to lack of funding, the project is terminated.
- The project manager must close the project.

231 What is the first action the project manager should take?
840662 II.17 P - Predictive After a project ends, the project manager and project team A Complete the hand-off of the Review the acceptance criteria and Formally disband the project team Continue to fulfil the requests as the Project closure and hand-off will ensure knowledge
members are still being asked to do the following: project. get acceptance. and find a new project. product is still being developed. transfer to production and/or operations.

- Evaluate new requirements

- Make minor modifications
- Solve technical issues

The project manager wants to ensure the product or service

developed by the project now has operational support.

232 What should the project manager do?

840695 II.17 P - Predictive Project team members are spending a lot of time helping D Final report, organizational process Procurement agreements, project Procurement agreements, Final report, project document When closing the project, the project manager reviews the
maintenance and operations staff with a recently commissioned assets updates, and procurement document updates, and stakeholder engagement plan, and updates, and organizational process project management plan to ensure that all project work is
project component. agreements organizational process assets organizational process assets updates assets updates completed and that the project has met its objectives. The
updates project documents are updated accordingly. In this case,
The project manager needs to validate that the component was those documents are the final report, project document
signed off and ownership transferred. updates, and organizational process assets updates.

Which three (3) documents should the project manager use for
this decision?
233
 A B C D E F G H I J K L M N
844595 II.17 P - Predictive A project is completed, but the project manager and project team D Since the product is still under Procure project acceptance. Contact the project team, dismiss Execute the project hand-off. In the Close Project or Phase process, the project team
members are being asked to do the following: development, continue to fulfil the them from the project, and find a new formally transitions the final product, service, or result to
requests. project. the production support team. The receiving group signs
- Troubleshoot and resolve technical issues documentation, agreeing to accept the final product,
- Evaluate new requirements service, or result. Once signed, the owner is responsible for
- Make minor adjustments changes, adjustments and resolving technical issues.

The project manager needs to ensure that the product developed

by the project now has operational support.

234 What should the project manager do?

A00032 II.17 A - Agile At the end of an agile project, all stories are completed on C Ensure that the product vision is Agree with the customer on success Collect customer feedback on Ensure that the test plan includes Continuous and incremental customer/user feedback is the
schedule and all tests passed, but the customer does NOT consider approved by the customer before criteria to be included in the incremental release demos and user non-functional requirements in the best way to ensure that the product addresses identified
the product a success. developing the backlog. Definition of Done. tests. backlog. and non-identified needs throughout its development.

Which is the most effective way to prevent this outcome in future

235 projects?
H00047 II.17 H - Hybrid An energy infrastructure vendor is delivering a complex solution B Transfer the outstanding items to Plan five agile iterations to complete Descope the outstanding tasks and Add resources and crash the Five (5) sprints can cover the ten (10) week window, and
proof of concept to a new strategic customer. The predictive the next project with the customer. the tasks as soon as conditions allow. remove them from the invoice. schedule to complete outstanding flexibility gives the best chance to complete work in an ad-
project should be completed in 10 weeks, but there will be a long tasks. hoc manner.
list of outstanding items, and some are dependent on external
events with uncertain scheduling.

How should the project manager handle the outstanding items?

236
840647 III.1 P - Predictive A project has the following characteristics: C,D,E Initiate avoidance of the risk. Ensure the project management plan Escalate the issue to senior Update the issue log. Begin the change request Since compliance is mandatory and it impacts scope,
  is updated. management. process.
  schedule, and cost, a change request needs to be
- It is in the execution stage. submitted. Other possible actions are updating the issue
- A new law requires immediate compliance. log and escalating the issue to senior management to find
- This law will impact the project's scope, schedule, and cost. a timely workaround, which could eventually be resolved
  as a change. Because compliance is required by law, the
What are three possible actions to ensure compliance? (Choose risk CANNOT be avoided. At this stage, updating the
three) project management plan is NOT a corrective action.
237
840697 III.1 P - Predictive A new law is expected within the next 6 months that will affect a A Schedule a meeting with the sponsor Revise the risk management plan. Move ahead with the project, Schedule a meeting with the sponsor This new law can have a profound effect on the project. It
business’ product line. The next product is launching and should be and key stakeholders to discuss risks. Then, move ahead with planning the following the plan. Then ensure on- and key stakeholders to warn them will certainly lead to new potential risks, new assumptions,
completed within 3 months. Unfortunately, the new product will Then, using the results of the project. time completion, so that the product about the law. Then advise them to and a possible charter change.
NOT meet the requirements of the proposed law. meeting, revise the assumption log will NOT be affected by any possible cancel the project until the legislation
  and project charter. rule change. is finalized.
How should the project manager respond to this potential
238 problem?
840761 III.1 P - Predictive Project N is a business merger in a highly regulated industry. The C Immediately schedule a meeting Send the change control board (CCB) Check with the organization's relevant Review the organization's lessons Checking with your trusted legal representative is the best
project sponsor and a high-level executive have asked for changes with the stakeholders to review the a change request. legal practitioner for guidance learned database for precedents and first step before going to the CCB, because the project is in
that appear to disregard legal requirements.  situation. direction. a highly regulated industry.
 
What should be the first step in the project manager's response?
239
840773 III.1 P - Predictive A project manager needs to ensure that all data security B Plan a database development Arrange for review of the data Tell the database developer to submit Add a quality assurance specialist Clearly documenting how key requirements have been met
requirements are covered during a data warehouse development specification, then regularly check to security status on a quarterly basis, documentation of data security items resource to the project team, who is a great way to ensure quality and identify any gaps that
project’s execution phase. Each of the databases created during ensure the work aligns with the and recommend remedial steps if and the steps they need to take to will be responsible for monitoring the need to be addressed.
different project phases will have a specific data security policy to specification. noncompliance is found. correct items that do NOT meet data security quality of the project.
comply with governmental data security laws. specifications.
 
How should the project manager plan to meet these
240 requirements?
840778 III.1 P - Predictive A project team learns about a new compliance requirement from A Research the requirement and Address the requirement through the Ignore the issue, as the new Ensure that the requirement is The context of this scenario requires the project manager
an international entity that may impact the baseline business case possible consequences, then give the creation of a quality management requirement is NOT part of the documented in the risk register, then to influence the organization (sponsor) and recommend
for the project. They learn this right after the project charter is sponsor a recommendation. plan. project's documented scope. ask for further guidance from all next steps after reviewing and understanding compliance
completed and the project sponsor has signed.  stakeholders. requirements and consequences.
 
How should the project manager proceed?
241
H00021 III.1 H - Hybrid A Canadian start-up company announces to the press its imminent D Run a SWOT analysis to weigh Estimate impact of penalties on the Replan the predictive project as a Split work affected by the regulations The agile track is correct because a launch project would
launch in the European Union (EU) and Latin America. Soon priorities between compliance and project, increase the contingency Large-Scale Scrum life cycle, and use into an agile track and replan include time-sensitive milestones, thus the work is more
afterward, the compliance team recommends delaying the launch consumer needs, and resume project reserve accordingly and resume story points to estimate approval unaffected work in the predictive suited to waterfall. However, the compliance work should
by 6 months to avoid substantial penalties related to a new set of if the result favors consumers. project as planned. milestones. schedule. run concurrently with gathering more information to
EU regulations. support the launch.

Which approach could the project manager take to advance the

242 launch project while preparing the compliance measures?
H00048 III.1 H - Hybrid Two (2) months into a 3-year mobile telecom roll-out, the project A Add an agile track to explore and Explore insurance and contingency Compare the penalty costs of Accept the client’s penalties, close The project has contractually committed to deliver
manager discovers that approximately fifteen percent (15%) of the plan delivery of alternative options to cover the cost of the risk. delivering or not delivering and the project, and cease business in the infrastructure to the customer. Failure to account for the
equipment is prohibited for delivery because of an embargo. The equipment. choose the lower one. country. embargo is the fault of the vendor, NOT the client. Adding
procurement contract does NOT cover the embargo case, but the an agile track is the only choice which can fulfil the
company could incur severe penalties for incomplete delivery. committed deliverables. Accepting penalties without
attempting to fulfil commitments is bad business practice;
What is the appropriate solution for the situation? adding layers of insurance or contingency to mitigate risk
243 will lead to further cost penalties.
A00092 III.1 A - Agile The legal team informs the product owner that another company B Work with the legal department to Perform marginal economics analysis Terminate the project immediately to Continue work on the product after A foundational assumption to release the product has
owns a patent for an innovation used in the agile team's product, find markets where the patent is and identify minimum releasable prevent any further sunken costs. removing the patented component. become a “show-stopper”. Marginal economic analysis
which is now 75% complete. NOT registered. features. determines if there is a viable way forward. Identifying
minimal releasable features can mitigate the economic
What should the product owner do to determine the appropriate loss.
244 way forward?
 A B C D E F G H I J K L M N
H00037 III.1 H - Hybrid A new regulation requires consumer warnings on labels, but a B Update the sprint backlog to reflect Contact the compliance team to Develop a prototype and submit it to Develop a prototype and submit it to Without validating compliance of the solution before
company's product package is too small to fit the additional the additional product label determine validity of the selected the label manufacturer for approval. the label manufacturer for approval. developing it, the team would waste effort at best, and at
information. The regulatory specification does NOT provide a requirement. format. worst, put the organization at risk of non-compliance
solution, so the agile team decides to solve the problem by penalties. NOT initially seeking approval from the steering
displaying the information on a fold-out flap. The start of mass committee is in line with agile practices of communicating
production of the new labels, the project's next milestone, is directly between units rather than through management
scheduled to begin in five days. layers.

245 What should the agile team do next?

840656 III.2 P - Predictive A project manager leaves the company and is replaced. The new A Review the project charter to Review the project diary and look Modify the project schedule, adding a Revisit the project budget and The project charter is one of the most important project
project manager is excited to start guiding the team toward project identify goals and deliverables. for notes made by the former project new activity related to the knowledge schedule to determine if extra time is documents. It defines many aspects of the project which
success. manager. transfer process. required. are critical to the new project manager's understanding of
  the project strategy, as well as the tactical execution. Any
What should the new project manager do first? actions taken before reading the official project charter
will NOT be informed with this critical information.
246
840657 III.2 P - Predictive A project manager receives the following for a new project: A Review and understand the business Put together the project team and Build the project schedule and Ensure project charter approval is The business case and project goals need to be understood
  case and project goals. assign project tasks. determine the critical path. obtained from the sponsor. first before a charter can be written. Building a team and a
- Assumptions schedule come later in the process.
- Restrictions
- Preliminary scope
 
After receiving this information, what should the project manager
247 do first?
840673 III.2 P - Predictive A week prior to the project kick-off call, a project manager meets A Perform a feasibility study, and then Discuss the resource's concerns with Note the concerns in the issue log to Identify threats and preventive To ensure that the deliverables are realistic, the project
with a key project resource to gain a deeper understanding of the assess the results. the sponsor, and modify the project review at a later date. actions by conducting a risk manager needs to conduct a feasibility study and then
complexity of the project deliverables. charter. assessment. evaluate the results. NONE of the other choices will ensure
  realistic deliverables.
The resource expresses concern and worry regarding the
deliverables.

How can the project manager ensure that the deliverables are
248 realistic?
844631 III.2 P - Predictive A key project resource is discussing the complexity of project A Implement a feasibility study, and Hold a meeting with the project Ensure that the concerns are Start to identify threats and The feasibility study will support the business case to begin
deliverables with the project manager 2 weeks before the kickoff then assess and review the results. sponsor to discuss the resource's documented in the issue log for later preventive actions by performing a a new project.
call. The resource expresses nervousness and concern regarding concerns and revise the project review. risk assessment.
the deliverables. charter.

The project manager wants to ensure that the deliverables are

realistic.
 
249 What is the appropriate action to take?
844756 III.2 P - Predictive During user testing, a client agrees to the final product. One day A Discuss concerns with the client and Review the project's quality Review the project’s requirements Refer to the project charter and The client says the final product MAY NOT be acceptable,
later, the client indicates that the final product MAY NOT be consult the project’s acceptance management plan. documentation. lessons learned register. so, the project manager should review the acceptance
acceptable. criteria. criteria with the client to see if anything was missed and to
  get an understanding of why the client thinks the product
What should be the project manager’s first step for resolving this MAY NOT be acceptable. Satisfying all acceptance criteria
issue? implies the needs of the stakeholder have been met.
250
A00077 III.2 A - Agile A new product development project is to be initiated in a difficult B It ensures that the project can be It accelerates delivery of business It reduces the team size and It provides stringent methods to Accelerated business value and better targeting are results
business context. Competition is driving prices down, and supply cancelled at any time without loss. value and minimizes risk of eliminates communication reduce cost of quality and of incremental deliveries because smaller releases can go
costs are rising. irrelevancy. bottlenecks. conformity. to market faster and benefit from earlier user input.

Why would an agile incremental project approach be the safest

251 choice in this context?
A00024 III.2 A - Agile The marketing director is displeased that the agile innovation team A,D Work with the product owners to Ask the team to take a training Increase the story sizes to integrate Survey end users and integrate Add a process so the marketing The Definition of Ready and user value ranking in the
is producing too many novelty products with too little business tighten value criteria in the course on direct response marketing. more valuable features. resulting value rank into the product director can approve each story. backlog address the root problem, which is that the team is
value. Definition of Ready. backlog. NOT focusing on value.

Which two approaches should the project manager take to correct

252 the team's approach? (Choose TWO).
A00025 III.2 A - Agile An agile innovation team is highly productive. However, the Head C Define a minimum viable product Reduce the number of team Identify minimum marketable Work with the project manager to Frequent release of smaller incremental products is the
of Operations informs the product owner that the company is NOT (MVP) with the team and prioritize members as necessary to guarantee features (MMF) and prioritize relevant run a retrospective and perform fastest way to get return on investment. MMFs are ready
getting sustainable return on investment from the team's work. relevant backlog items. a positive return on investment. backlog items. project cancellation. for public launch, whereas MVPs are releases that are just
able to function. Reducing the team would NOT enable
How should the product owner address the problem? acceleration of value, as is required in this case.
253
A00064 III.2 A - Agile The success of an ongoing agile project is measured as follows: C,E The team worked less efficiently The team kept a steady rate of The backlog was NOT prioritized for The backlog was prioritized for time The team worked more efficiently The table shows that value increases over time (meaning
over time. efficiency. time to value. to value. over time. late time to value) when dividing planned value/stories
2-week Stories Stories Planned Earned planned. The SPI above 1 (stories completed/stories
Sprint Planned Completed Value Value planned) shows that the team completed more stories
faster over time.
1 15 10 450K 300K
2 20 18 600K 540K
3 20 25 800K 1000K
4 22 25 1100K 1250K

What two (2) conclusions can be drawn from these figures?

254 (Choose two)
A00034 III.3 A - Agile A company is losing market share to disruptive competitors with D Gain a deep understanding of why Focus on enabling profitable delivery Understand how the competitors' Focus on understanding the value The first principle of the Agile Manifesto focuses on value:
new business models. A cross-functional agile team has been customers are disappointed by the of unique, high-quality, and business models can reach more consumers seek and the value "Our highest priority is to satisfy the customer through
formed to recommend ways to recover market share. company's products. innovative products. consumers at a lower cost. competitors offer. early and continuous delivery of valuable software."
Markets are driven by the value consumers attribute to the
How can the team increase their chance of producing successful offerings. The team needs to focus on understanding the
recommendations? value consumers seek and the value competitors offer in
order to product successful recommendations.
255
 A B C D E F G H I J K L M N
A00074 III.3 A - Agile Over the past six months, the development cost per story has risen D Cancel the project due to exceeding Ask the product owner to select an Cancel the project as the product Run what-if cost impact scenarios Foundational assumptions for the product can no longer be
by more than 250% due to a faulty platform which is NO longer the budget constraint. alternative platform. vision CANNOT be fulfilled. with the product owner. fulfilled in an economically sustainable way. The product
supported. The product vision highlights unique features of the owner will need analysis of the possible scenarios to
platform as a pre-requisite for the product. determine if the project can be continued.

256 What should the project manager do to determine next steps?

A00086 III.3 A - Agile The agile team will take over from another supplier to maintain a A Inform the client and propose an Update all pre-existing code to Inform the client about the previous Deliver the code updates as defined In this case, the client needs to be aware of the impact of
client's website. The team notices that recent browser changes impact analysis. remove plug-in dependencies. supplier's negligence. in the contract the recent plug-in issue on business and costs.
imply that most of the website's existing content would now
require users to install a plug-in.

257 How should the agile team move forward?

H00022 III.3 H - Hybrid The quarterly results show that competitors are driving prices C, E Incrementally replace local staff with Re-scope the project to deliver the Make a cost/benefit analysis of Fast-track the remainder of the Create an agile track to Cost/benefit analysis and fixed-budget incremental
down. The company is losing market share and midway into a outside expert staff who can work at same features as the competitors to deliverables to optimize delivery cost project to deliver the intended scope incrementally maximize value development are correct because they address the loss of
product development project, it appears the sponsoring unit is not half the hourly rate or less. match their pricing. and speed. with lower overhead costs. within a fixed budget. profitability without disruption to business.
likely to get return on their investment.

Which two actions should the project manager take to adapt the
258 project to these new conditions? (Choose TWO).
H00052 III.3 H - Hybrid A pharmaceutical project includes an agile team of doctors who B Record the risk in the register and Work with the team to plan how to Anticipate a negative response from Ask the team to produce a SWOT The project owner works for the business and supports the
analyze human tissue scans from drug trial patients. The CEO plan for discussing a response in the use the ML resources and produce a the team and be ready to persuade analysis supporting human-based CEO decision. ML is an accelerative tool, NOT a
wants to leverage Machine Learning (ML) technology, because it is retrospective. business case. them that their time and skill will be validation. replacement for experts. Working with the team to plan
proven to be faster and more accurate than doctors in scan better spent elsewhere. their new ways of working and using a business case to
analysis. support the decision is in the company's and team's best
interests. Though you should use emotional intelligence to
How should the product owner proceed in response to the CEO's help the team realize the next step, focus on how the team
wish? can be involved, NOT on another, unknown future.

259
A00071 III.4 A - Agile As part of an organizational change program, an experienced C,E Ensure that the MoSCoW method is Analyze all planned projects to pick Show stakeholders how agile can Train project teams to be more self- Identify opportunities for Agile adoption is enabled through communicating and
project manager with agile experience and certification is hired by used to write all project the appropriate agile model. increase quality and decrease risk. reliant and cross-functional. incremental business value demonstrating its benefits.
a company with a strong predictive culture. requirements. delivery.

Which two actions can the project manager take to start helping
the company adopt agile methodologies? (Choose TWO.)
260
A00097 III.4 A - Agile An agile team needs to decide who should represent them in the B Scrum DevOps eXtreme Programming CI/CD
  DevOps is designed to eliminate the potential impediments
Scrum of Scrums. and gaps that cause incidents in the cycle of development,
deployment and use of software and IT resources. CI/CD is
Which option should be used to select the best-suited team included within DevOps and therefore CI/CD alone would
member? NOT address as many problems. XP and Scrum would NOT
address coordination with operations.

261
A00208 I.5 A – Agile User testing on the last product release revealed low user B Team can brainstorm how to Scrum master can coach the Team lead can arrange a training Team lead can perform The product was released without sufficient user input
interest in certain features that required a significant effort to better understand the product product owner on prioritizing the session for everyone to learn about stakeholder analysis to find or prioritization to ensure it has appeal and delivers
develop. The team feels demoralized, and they want to make vision. desired end-user features and the benefits of a growth mindset. subject matter experts (SMEs) business value. SME input (for example from
sure their future efforts are worthwhile. Success in the next engaging stakeholders. who can guide the backlog value marketing or market researchers) can help with
iteration is critical as the competitor product is gaining market ranking process. ranking the features appropriately, but the deficiency
share. points to the product manager. The person in this role
needs to understand how to work with stakeholders in
How should the team respond? a more effective way so that the team is spending time
and effort developing features that are relevant and
262 represent value.
A00210 I.9 A – Agile A product owner has created a lot of epics and has started D The team lead should draft the The iteration planning ends after The product owner should present The team should decompose the The team should continue where the product owner
breaking them down into user stories. These high-priority user remaining acceptance criteria the estimate and team the committed user stories with the user stories into tasks. stopped and complete this activity that began as a
stories fulfill the definition of ready. At the iteration planning before starting the iteration. commitment. key stakeholders before the collaborative exercise with the product owner. The
meeting, the product owner leaves after 2 hours. iteration starts. team can decompose the user stories into tasks, then
estimate them before putting them on the board. They
What should happen next? can continue this work for the rest of the iteration
263 planning meeting.
A00212 I.14 A – Agile While the team coordinates delivering the latest version of a B Ask the client to replace this Ask the stakeholder to express Express empathy directly to the Tell the stakeholder that their Transparency and active listening are key elements to
machine-learning product, a client stakeholder shows signs of stakeholder to avoid project their concerns and ensure full stakeholder to gain cooperation. cooperation and patience are gain trust. Lack of trust is often the root cause of
resistance. The team lead suspects this is because the delays. transparency. appreciated. resistance. While empathy and appreciation help gain
stakeholder feels their job is threatened by the automation in trust, they do NOT necessarily promote better
the product. communication, as active listening would. Swapping
out the stakeholder based on an assumption would be
Which approach should the team lead take to effectively unprofessional and damage trust with the client.
264 reduce the stakeholder’s resistance?
A00213 I.2 H - Hybrid A project is more than halfway finished. The project manager C Respect the decision of the self- Explain to the team that Encourage the team to conduct Agree with the team that there is The purpose of the retrospective is to discuss
noticed that the teams have not been conducting organized team. retrospectives are required in retrospectives more frequently than little benefit in doing retrospectives performance as they experience it—on a “trial and
retrospectives at the end of every sprint. Instead, they are agile teams. twice a year because this is a after every sprint. error” basis—and for the team to incorporate
conducting them after the release, which is every 6 months. chance to talk about what works continuous improvement. Not every action item will
When the project manager addresses this problem during the and what doesn’t. result in a best practice or be an improvement.
all-hands meeting, the team responds that retrospectives are However, it is essential that the team continues to try.
a waste of time because nothing changes. As the leader, it is the project manager's role to
encourage and reinforce good practice.
What should the project manager do in this situation?
265
A00215 I.12 A – Agile A collocated agile team is updating the ground rules based on D Tell the truth and address any There shall be no email or surfing Ask for clarification if you are There shall be no swearing during Politeness and attendance at leisure activities are
the last iteration and retrospective. issues to the correct party (at the the web during team meetings and confused and do not interrupt one team meetings and participation in typically NOT part of the ground rules.
right time). be present on-site between 9:00 another. chess club on Monday evenings is
Which option should be excluded from the new ground rules? am and 4:00 pm. mandatory.
266
 A B C D E F G H I J K L M N
A00216 I.14 A – Agile In a product demo meeting, an engineering specialist presents A Intervene and state that the cost Stop the meeting. Firmly tell Take the opportunity to address Allow the team to work through the As an effective team lead, you need to know when
the latest test-driven development prototype and asks for query will be considered but everyone to calm down and team member Y’s concern during disruption and the problem on their people are behaving in ways that will have a negative
team feedback. Team member Y interrupts the demo to remind everyone that this demo is control the rest of the meeting. the meeting. own. effect on the team. In this case, Y is behaving like a
protest about the high cost of the prototype. Members of the for product development bully and the behavior threatens the stated purpose of
engineering team immediately become defensive and begin feedback. the meeting. You should NOT respond by behaving
answering all at once. like an authoritarian. Leaving the team to work out a
problem might take a very long time and uncover even
What action should the project leader take in this situation? more emotional responses. If you can get the meeting
back on track with a quick reminder, this is the best
267 option.
A00217 I.14 A – Agile A project team is completing a sprint. This team normally B Assume everything is fine and let Think about any other recent Ask everyone to give a quick report Tell the team you are feeling If the data shows positive signs that work is on track
performs well under time pressure. But this time, something the team continue working. changes or reasons that could be of how they think the sprint is going anxious about their work. and you are feeling anxious or unsure, then it's a good
seems different. The workrooms are quiet, and people are the cause of these anxious at the next standup. idea to trust your instinct. Something could be
having conversations that seem secretive. A check of the feelings. happening outside of the project, and your awareness
scrum board shows that work is on schedule and quality of it might be causing concern. Try to identify the
checks are met, yet the team lead feels anxious. cause of your anxiety on your own without spreading
worry or alerting the team about it. Assuming
What should the team lead do? everything is fine would be alright, but without some
introspection to analyze the context of the project, your
268 anxiety might affect the team.
A00218 I.3 A – Agile A project team member is having an extremely difficult and A Coach the team member. Replace the team member. Discipline the team member. Consult the team member’s Team performance is the focus of an agile team. If a
busy personal life. The team is NOT aware. They only see functional manager. team member is underperforming, then the team lead
mistakes and missed deadlines. The team is in the middle of should coach them as much as possible to improve
an iteration and this team member’s latest mistake has performance.
caused a major issue.

269 How should the team lead respond in this situation?

A00220 I.13 AG -Agnostic A project team leader is reading feedback from a survey D Assume everyone’s goals should Ask H & M to explain their Calculate the median response and Circulate a follow-up survey after You should expect a variety of responses to change.
given to key functional manager roles. The project aims to match the highest levels (J & K), skepticism or lack of enthusiasm. assume this as a benchmark. the first service demo and re- While a data-driven approach will be useful, it needs to
introduce a new service to improve an internal process that use a positive servant leadership Also ask J & K to coach H & M. Figure out how to motivate evaluate the responses. If anyone be accompanied by a personal, hands-on approach.
will affect all of them. One of the questions was “What do you approach, and expect H & M to everyone equally. still seems skeptical, then consider Play the role of a mentor here, to show and explain to
hope to learn or gain from this project?” The answers varied buy in over time. a face-to-face meeting to find out others the benefit of the project. Begin by asking them
widely among the four team members. why. again, with greater detail, give them a chance to
respond, analyze the responses, and work with them
Manager J - I am excited to learn about the new technical until they are more satisfied with the changes. Of
service and add it to my team’s core competencies. course, this approach will NOT always work, but a
Manager K - I want to learn how the new service can help my personal, mentor or coaching approach that leverages
team do their job better. personal influence and emotional intelligence is one of
Manager H - Maybe not much. I already know how this the best ways to quell skepticism or fear that
service is supposed to work. accompanies change.
Manager M - I’m not sure. I’ll wait and see.

How should the project team leader support the growth and
270 development of this group?
A00221 I.14 A-Agile A project team is being sent overseas to lead an integration A Host team is very unwilling to Scheduling problems because Heatwave during site visit, so Equipment is at risk from poor It is possible to understand why another team would be
project at a subsidiary factory. To prepare, they review a partner in training exercises. host teams have dedicated non- outdoor practical training was quality maintenance because of unwilling to do something and then seek a resolution.
transcript from the retrospective from a previous trip to identify working hours at different times of replaced by simulations. ineffective training Use empathy and active listening to try to understand,
the main problems. the day due to shift work. but also inspire the host team with the use of servant
leadership. Scheduling problems, adverse weather,
Which problem listed below can the team approach and and incomplete training need practical, technical
potentially solve using servant leadership and active listening solutions.
271 during the next iteration?
A00222 I.14 AG - Agnostic The team lead is having a coaching session with a team C,E Self-control Self-discovery Self-assessment Self-definition Self-management This team member has just completed an accurate self-
member. Read the scenario and answer the question. assessment, thanks to the coaching session. This is
the step when the team member declares that “I
Lead: We've noticed that your work is a few days late again. realize. . .” The next step is self-management, which
happens when we accept responsibility for our actions.
Team Member C: It is. I took extra time to fine-tune settings When the team member admitted they wrongly blamed
before handing off to the release team. something else in sprint 3, they accepted responsibility
and demonstrated self-managing behavior.
Lead: OK. We have been through this for the last four
sprints, and we need to resolve it. After sprint 3, you blamed a
faulty technical setup for the delay, but we found out that was
not accurate. Do you think you can give us more realistic
estimates next time?

Team Member C: Yes, I was wrong. I thought I was giving

realistic estimates, but I realize that after three sprints, my
method must be flawed.

Lead: Do you want to do a planning session together so we

can figure out a better way?

Team Member C: Yes, that would be helpful. I know that my

delay is causing stress on the team. Thanks!

Which two steps in emotional intelligence (EI) has this team

member just realized? (Choose two)
272
A00224 II.1 AG - Agnostic To improve its culture for workers, an organization’s C,D Is this part of the company’s How will the company determine How many team members and Will the services be contracted out What are the benefits of these To get this critical project started right away, the team
leadership team wants to provide childcare services. Other growth strategy? who is eligible for the services? which skills will be required to or maintained by company services? needs to decide about the composition of the
personal services such as wellness and financial counseling implement the services? employees? implementation team and how to provision the
are planned for the next calendar year. The project team services mandated by leadership as quickly and
needs to decide how to implement the new services. effectively as possible. Decisions about the strategic
Leadership wants these services in place as soon as importance and benefits have already been made; we
possible. The team holds a brainstorming session. can assume this is why the project has executive
approval. After these decisions are made, the team
Which two questions should the team explore to begin can explore eligibility and the type of care offered.
273 implementation of the services? (Choose two.)
 A B C D E F G H I J K L M N
X00226 I.1 AG - Agnostic A project’s goal is to improve a company’s customer service C,D Job satisfaction survey Likelihood-to-recommend (LTR) Risk analysis MoSCoW diagram Lessons learned The team needs to perform further discovery—and
process through automation and staff development. The team survey quickly! The point of view of the end users is critical
sent initial surveys to the staff to assess their satisfaction with information and, in this case, it includes contradictory
the current process and are now analyzing the responses. information which could signal the beginning of a
These are the top four responses: conflict. A risk analysis and a clearer or more detailed
profile of the problem are needed. The team needs to
•
The current process works fine. understand the current situation so that it can plan and
•
The current process needs fixing. implement the correct improvements to avoid conflict
•
W e need better training. between stakeholders or between stakeholders and
•
W e do not need any more training. the project later on.

Which two activities should the project team perform first?

274 (Choose two)
X00230 I.8 P - Predictive A project manager has drafted a project management plan. A Ask the key stakeholder to Negotiate with all stakeholders Facilitate a meeting with all Proceed with the key Asking the key stakeholder for data that supports the
While working with the stakeholders, the project manager present data to support the until they agree to common scope stakeholders to agree to the scope stakeholder’s scope and schedule business case for a longer schedule and broader
observes that the key stakeholder’s priorities for the scope business case for a longer and schedule baselines. and schedule baselines. baselines. scope is the best choice here. Successful project
and schedule are vastly different from the priorities of all of schedule and broader scope. outcomes support business objectives. If the key
the other stakeholders. stakeholder can produce this information, then the
others should agree or a negotiation can then take
Key stakeholder - site upgrades and user improvements in place. The key stakeholder's point of view probably
a 9-month project schedule matters more than that of the others. However, even
Stakeholders F, K, and S - user improvements in a 3- the key stakeholder’s point of view needs to be
month project schedule evaluated and verified with data before any action is
taken.
Stakeholder A has openly stated that the broader scope and
longer schedule are necessary for project success.

What should the project manager do first in order to get this

275 project management plan approved?
A00231 II.3 A - Agile An agile team has identified several risks during their last D Emergent Issue Threat Opportunity This is an opportunity, because the change helps the
retrospective, including the chance of hiring a contractor to team to mitigate a key dependency; most teams would
double the speed of a critical investigation during the next like to reduce the number of dependencies.
iteration.

276 How should the team classify this risk?

A00235 II.5 AG - Agnostic A production streamlining project is halfway complete. The B Ask the VP if the resource can be Make the case for keeping the Reallocate the team member to Outsource that resource's The project outcome is the highest priority for the team
team is working well together and optimistic about achieving shared until the streamlining resource to ensure project manufacturing and hire two responsibilities on the streamlining lead, so they should do whatever they can to protect it.
their goals. The company is having significant personnel project is complete. outcomes are realized. generalists for streamlining. team to a specialist. The other choices can be very compelling, if we
issues and has lost many of their senior technicians to start- consider the politics of the organization and the value
ups that were offering great salaries. of the team member. While it is NOT wise to ignore the
value of that individual to the company, the lead’s
To make matters worse, the VP of manufacturing requests to priority still has to be the project outcome. Well-
use the team’s most senior technical resource for a major organized project teams should NOT be dependent on
new project kicking off next week. any one member, no matter how talented or skilled
they are. However, in this case, the organization's
What should the team lead do? personnel issues must be considered. If getting to an
agreement is NOT possible, the issue needs to be
escalated for resolution. While a team member may
be valuable, an organization has many resources and
277 projects to protect and nurture.
A00236 II.6 A - Agile At a company party, people are having a friendly, open D Be embarrassed that team B is Say nothing. It’s a party. Ask that person how they know this Say nothing, because each team Velocity is about capacity, not effectiveness. Velocity
conversation about which team is the fastest. One person more effective than team A. and remind them that it is against has its own capacity, and velocity numbers are unique for each team. They cannot be
laughs and says that team A has a velocity of 20, whereas company culture to be so is not used to compare teams. used to compare teams.
team B has a velocity of 40, so team B members will all be competitive.
receiving bonuses.

278 How should the leader of team A react?

X00240 II.7 AG - Agnostic Enterprise Z has partnered with a company to deliver a B Scatterplot diagram Control chart diagram Affinity diagram Cause and effect diagram The control chart diagram is the best tool to use as it
certain number of phone SIM card chips each month. The shows the mean, upper/lower control limits, along with
results are reviewed each month at the joint steering the standard deviation. Using this chart will help
committee meeting. Enterprise Z has been clear about their identify outliers for root cause analysis (RCA) to unveil
preferences and tolerances in the service-level agreements. if it is a special or common cause, as well as help to
more easily spot trends.
279 What is the best tool to monitor the delivery of products?
A00241 II.7 A - Agile An agile team is nearing the end of the project and has been D Update the definition of done. Notify the customer. Add the work to the backlog, Update the code during the sprint Teams often dedicate a sprint to ensure quality. None
able to complete all stories and deliver value to the client. prioritized alongside bug fixes. dedicated to ensuring quality. of the other answer options address and prioritize
However, the coach has noticed that the coding standards are quality, and that is the issue here.
NOT up to par.

280 What should the team do?

X00244 II.8 AG - Agnostic Organization ABC merged with Company XYZ. The project A,C Value stream mapping Decision-tree analysis Gap analysis Brainstorming sessions Qualitative analysis The best solution is to create value stream mapping
management office (PMO) creates a team with the required and conduct a gap analysis. These actions will help the
expertise. They decide to prioritize an evaluation of company team to identify what needs to be created and/or
processes, then figure out what needs to be done to create an updated to meet the stakeholders’ needs.
interim organization that meets the leadership's needs. Brainstorming is an ideation technique, so is not quite
the right choice for the current need. Decision-tree
Which two techniques should the project team use? (Choose analysis is helpful when analyzing quantitative data,
two) and qualitative analysis uses subjective judgment to
analyze value or prospects based on non-quantifiable
information. Neither of these is will assist directly with
281 the current task.
X00245 II.10 P - Predictive A project manager joins a project with the following features: C Ask all development team leads Hold daily standups with all of the Put any changes to scope through Prevent stakeholders from direct Adherence to the agreed-upon change management
to prepare detailed requirements. development teams. the formal change request process. interaction with the team leads. process will help to avoid scope creep. While the other
-Globally distributed team methods could be helpful, adherence to the change
-Fixed budget process is a direct solution.
-Very tight deadlines

How can the project manager avoid scope creep and keep
the team focused on delivering a product that meets
282 requirements during planning?
 A B C D E F G H I J K L M N
H00247 II.10 H - Hybrid A client is making a lot of small, minor change requests, A Log each change request in the Reject the minor changes. Escalate the client's behavior to the Put the requests into the iteration Even though a client is making very minor change
indicating that they are urgent and critical. log. sponsor because it is annoying the backlog. requests, every single one needs to be processed.
team. Frequent, minor requests are not a cause for
Which action should the project manager take? escalation. Project managers cannot reject change
requests from stakeholders and clients. Finally, putting
the requests into the iteration backlog is not the correct
283 response to a change.
A00249 II.11 A - Agile An agile team is in dire need of additional resources, so the C Existing agile team Team lead Management Product owner Hiring and firing are management tasks. The other
department decides to add another agile team. A few teams roles may take part during the test and work with the
are possible candidates, so management decides on using a acquired team, but the hiring decision is up to
performance test to decide which team to add for 10 management.
iterations.

284 Who should be responsible for hiring the new team?

A00252 II.12 A - Agile An agile team has been asked to update the project artifacts B,D Vision statement Burnup chart Milestone slip chart Information radiator Roadmap The burnup chart and information radiator are the best
because new team members are joining soon. Which two of choices to communicate progress and status to the
the following should be updated? (Choose two) new team members. The vision statement and
roadmap are not generally updated, unless there is a
major change. Any slippage of milestones would be
285 already included on an information radiator.
A00253 II.13 A - Agile A team is developing the human resource (HR) module of an A Advise the client that no action is Ask the product owner to address Meet with each team member Ask the product owner to identify Fluctuation is expected during the sprint. There may be
enterprise resource planning (ERP) system. During a site visit, required because the team is in the performance issue and search individually to see who is stories that can be pulled out of times that the team is behind (or ahead) of the plan.
the client observes concerning data on the team’s information the middle of the iteration. for the cause during the daily underperforming and find out what the current iteration, so the team Since it is in the middle of an iteration, nothing needs
radiators. The burndown chart depicts the progress of the standup meeting. suggestions they may have to get can meet the planned story points to be done. At the end of the iteration, during the
current 3-week iteration. The team is one-third of the way the iteration back on track. retrospective, the team should identify what went well
through the iteration, but the actual progress to date reflects and what improvements are needed.
the team is behind the planned progress.

The client expresses concern and asks the team lead to

discuss it with the product owner. How should the team lead
286 respond?
H00255 II.14 H - Hybrid An experienced software developer is asked to lead a project C Tell the client that the team lead is Tell the client that it is not in the Tell the client that they will address Ask the client what components of Regardless of the project’s methodology, the project
for a customized software application for a client they have in charge and is able to manage contract to create such a the value and need for a project the project management plan are management plan is required. It outlines how every
worked with previously. About 2 months into the project, the the project however they wish. document, and if it is required, management plan with the team being requested. aspect of the project will be managed.
client wants to know how change is being managed and wants they need to submit a change lead and ensure that they will have
to see the project management plan. The team lead tells the request. one to review and approve by a
client that this is an agile project; therefore, there is no project specific date.
management plan! The client escalates this issue to the
sponsor.

287 How should the sponsor respond to the client?

X00257 II.16 AG - Agnostic A company is merging two similar projects. The extensive D Instruct the consultant to optimize Create an archive from the Instruct teams to create new Gather representatives from both The best way to facilitate knowledge continuity from
business processes from each project need to be merged. the processes. projects so that team members templates for processes and begin teams to explore and define a two merged sources is to create a benchmark quickly,
The team wants to optimize the merged business processes, can read it on their own. using and improving them mutually agreeable way of working prioritize the new way of working, and begin the work.
and they hire a consultant to help them. iteratively. (WoW). When parties outside of the teams perform this work,
the team members won't benefit from a first-hand
How can the team ensure knowledge continuity from both experience. Archives are essential, of course, but
projects? creating them without mandating use often means that
people rarely read them. Finally, creating new
templates is a great idea, but that solution does not
demonstrate a deliberate use of historical information,
which is the point of knowledge transfer.
288
X00261 III.1 AG - Agnostic A medical charity organization operates in disaster A, C, Conduct an impact assessment Create and use an internal Evaluate the existing compliance Ensure signoff on compliance Place the compliance risks in Conducting an audit, obtaining executive and legal
emergency zones worldwide. At headquarters, the leadership D and audit. standard based on the most status of all practitioners. requirements from the board of the risk register and mark them approval, and creating a baseline or report on existing
wants to ensure that their practitioners’ professional licenses common international compliance directors and the legal team. as low priority. compliance status of practitioners are all ways to begin
are compliant with governing bodies both in the practitioner’s standards. this process. Compliance is the charity’s responsibility,
home and in their working locations. This is a condition set by and non-compliance with legal matters is a high risk.
their board of directors and the charity’s legal team. Creating an internal standard may seem like an
efficiency, but it exposes the charity to risk by not
In order to facilitate the new measures, which three actions meeting any unique compliance requirements.
should be taken? (Choose three)
289
X00262 III.1 A - Agile A product owner receives some confidential security C Top-level management influence Omission from earlier in the Compliance matter Change of heart This is an example of a compliance requirement.
information that needs to be included in the definition of done process Security matters that are part of the definition of done
or as part of the acceptance criteria. or acceptance criteria are characteristic of compliance
matters.
290 How should the project leader categorize this requirement?
A00263 III.3 A - Agile During a sprint review, the team identified successful gains on B Conduct a variance analysis for Examine customer feedback. Plan to discuss it at the next Measure earned value The best approach to obtain inputs about business
planned improvements while noting that a lot more the budget for the last iteration. retrospective. management (EVM). value is talking directly with the customers and
development and testing is required. The product owner obtaining both quantitative and qualitative feedback.
wants to report on the business value of the work.

Which action should the team take to assist the product owner
291 with validating business value?
X00266 II.7 P - Predictive A team was assigned a project to build a new insurance policy A,C Defect count A risk metric Issue log Changes Technical debt You need to obtain data and report on quality and any
administration system. After 6 months of project work, the obstacles affecting the project to explain problems to
project sponsor expresses concern. A colleague in an the project sponsor. A defect count will indicate the
unrelated company division claims the policy administration quality of the product being built as well as which areas
system has bugs and the team is unable to solve critical of the product require more attention. The issue log will
problems. provide information about the obstacles. An issue log
is a reporting tool that tracks errors in the project and
Which two options should the project manager use to prepare organizes the current issues by type and severity to
a response to the project sponsor? (Choose two) prioritize issues. A risk metric tool can identify threats
to your project and put them in order of priority, while
changes and technical debt will have to be considered,
but only after you solve these critical issues.
292
 A B C D E F G H I J K L M N
X00267 II.7 P - Predictive A project team lead has challenged the team to minimize C Review the requirements Check the ISO.org website. Investigate the project quality Interview the person who Quality metrics describe project or product attributes
defects and waste in project teamwork. As an initial step, the management plan. metrics. manages quality compliance. and provide details about how the team measures
team proposes to assess the relevant quality standards and quality. The requirements management plan will give
framework. information and project requirements, NOT necessarily
the details about the standards and frameworks about
How can the team do this? the project that is needed. The compliance manager
and ISO.org will have more general information about
293 quality standards.
H00284 II.13 H - Hybrid A project team is set to deliver a project in 12 months. The C The project sponsor would have Less paperwork and The desire for innovation and high Agile does not require acceptance The benefit of agile to this project would have been the
sponsor encourages innovation, and the project has a high been the product owner. documentation are required. risk tolerance are ideal for agile criteria. prioritization of innovation. With a high risk tolerance
risk tolerance. However, 8 months into the project, it is practices. from the start, this is an ideal condition for use of the
plagued with incomplete and failing prototypes. The highly agile life cycle. While it’s true that “acceptance criteria”
capable team is feeling demoralized, and the project manager is not an agile concept, there is a definition of done,
worries whether the deliverable will ever meet the stated which is a similar premise. Whether the owner of the
acceptance criteria. project is called a sponsor or a product owner would
not indicate a greater level of involvement—both roles
are still stakeholders who are focused on value.
How would an adaptive life cycle have helped this project? Though it could be considered a benefit, less
paperwork is not a true benefit to realizing this project’s
294 vision.
A00202 I.10 A – Agile A newly assembled project team is holding a kickoff meeting C Create breakout sessions and Nominate someone to the role of Ask the product owner to lead the The team lead should arrange the This team is in the storming phase, so arguments may
over a weekend. About half of the project team already works assign team members to specific project manager and adopt a session and explain to the team team and contractors in working be normal. However, they need to refocus and come
together; the other team members are contractors. work based on their expertise. hierarchical team structure. what to do. pairs. together sooner rather than later. The team should
collaborate, and at this stage the product owner is best
The company already uses lean and agile approaches. qualified to offer some cohesion.
However, during the meeting, the team members openly
argued about everything—from project goals to the smallest
details.

Which action will help the team to build a shared

understanding?
295
A00204 I.10 P -Predictive A government is ready to announce a new tax on sugary A, C, Create partnerships between the Launch a national survey program Announce the tax along with an Inform industry stakeholders that Use an incremental approach Projects do NOT always bring popular changes. There
products to fund a healthcare program. The team is working E government and industry to anticipate how individuals and advertising campaign to educate noncompliant businesses will be by taxing products with the are many ways to approach stakeholder buy-in to a
on the first set of goals to secure buy-in from the industry stakeholders so that the industry businesses will react. the country and individuals about penalized. highest sugar content only and controversial problem. Proving the value of the project
stakeholders and launch a strong public campaign to support is prepared to support the change. the benefit. explain how this will improve incrementally is one, if you have the time. Explaining
the mandate. health results over a period of the benefits to the skeptical customer is an empathetic
time. approach, which is also valid. And involving key
In which three ways can the project build a shared stakeholders in the premise of the change and
understanding of the project goals with public stakeholders? allowing them to share in its success is a third
(Choose three) possibility. Because the change will be difficult for
stakeholders, just listening or gathering data is NOT
296 enough.
A00206 II.4 A – Agile During an agile project, key stakeholders are expressing D Arrange the daily stand-up on Arrange a meeting with the key Invite the key stakeholders to join Invite the key stakeholders to The best approach is to invite the stakeholders to take
concerns about their lack of involvement. They feel video, so all stakeholders can join stakeholders to discuss the the next iteration planning meeting participate in the iteration review. part in the review, as the iteration is almost completed.
disconnected from the project. The product owner agrees with the meeting. iteration backlog. and the retrospective. This is the most direct and appropriate option to
these concerns and wishes to do something quickly. The involve the stakeholders.
iteration is coming to an end.

What would be a good way to engage the key stakeholders at

297 this stage?
A00207 I.4 A – Agile A product team has completed 8 of 10 planned iterations for a B Reply with some Wait for the product owner to Contact the finance department to Disband the team, so they have This isn’t a reason to disband the team just yet! The
streamlining project. While refining the backlog for iteration recommendations to reduce the reprioritize the backlog. find out more about the budget cut. time to find new assignments. product owner needs to reprioritize the backlog before
nine, the product owner learns about a massive, company- scope and still run two more the team begins work. The team cannot bypass the
wide budget change and sends this email: iterations. product owner and take independent action. The
recommendations to reduce scope should be well
Dear streamlining project team, received by the product owner, but the backlog still
needs to be reprioritized--by the product owner.
The budget change announced yesterday will impact our
project. I may need to reprioritize some of our planned work.

How should the team lead respond?

298
A00211 I.2 A – Agile An agile team welcomes a new team member who is B, D The product owner should Allow the team members to figure Hold a team meeting to find out The team lead should reiterate the Facilitate a face-to-face Agile teams are self-organizing and need to negotiate
unfamiliar with the agile approach. At the weekly demo approach the team member later out their own relationships since from the other team members what ground rules at the next meeting between the new team healthy relationships. The team lead, as an important
meeting, this team member becomes visibly nervous when an in the day to find out the history of this is a self-organizing team. they know about this situation. retrospective meeting, especially member and the operations member of the scrum team, has a key role to play in
operations engineer, who often criticized their previous work, the problem. the engagement protocols and engineer maintaining the team's decorum and maintaining
appears unexpectedly and gives very direct feedback about communication standards. healthy relationships. Given this scenario, it is far too
the prototype. After the meeting, the new team member early to force an intervention. Self-organization is a
leaves the room quickly. process of finding agreeable working relationships.

299 How should the team respond?

A00214 I.7 A – Agile A product owner is reviewing notes from the latest B, C Recommendation from Team member wrote their brilliant Unprioritized user Issue—but the team has this Bug fixes/technical debt Include any new ideas and changes to existing content
stakeholder meeting. stakeholder M to change a task in new idea on a yellow sticker and story—stakeholder B wants new under control. in the product backlog because they require further
the current iteration. put it on the kanban board. and improved quality requirements! action. Changes to the current iteration will be handled
Which two note items should the product owner consider as by the team as they are working. The issue is being
changes to the product backlog? (Choose two) handled by the team, so requires no further priority or
action. Bug fixes or technical debt issues are typically
included in a final iteration focused on quality.
300
A00225 II.4 AG - Agnostic A critical project to improve a customer service process has C Escalate the lack of cooperation Take note of the risks associated Engage the end user community Repackage and execute the This team needs to understand customer needs and
failed. Even though all the end users were trained on the new to the end users' functional with the new implementation. and try to understand their original plan. desires better. Their cooperation and buy-in to this
service, they rejected the change and continued using their manager. concerns. critical project are the most important success factors.
original process. The risk of stakeholder rejection should already have
been noted! It is too late for that risk to be managed
Which of the following actions should the team take? now. Escalation is an over-reaction, and repackaging
the original plan will cause the same problems to
301 reoccur.
 A B C D E F G H I J K L M N
A00229 II.2 A - Agile A team lead receives an email from the product owner asking A Make sure the team is updating Ask the product owner to supply Explain that flexible estimating units State that the team is extremely The team needs to keep the product owner updated
for a more precise view of actual time spent on tasks to apply the burndown chart daily, so the the team with more specific and enable the team to accelerate busy and can’t help right now. on the completion of work, and the burndown chart is a
more accurate business value estimates in the product product owner has an accurate detailed user stories so they can delivery of business value. daily work measurement tool that most teams use. The
backlog. The team is extremely busy, and deadlines are tight. view of the work completed. understand the customer value product owner should already communicate with the
desired better. team about development through detailed user stories;
How should the team lead answer this request? it is the product owner’s responsibility to monitor value,
NOT the team’s. The product owner should already
know why they use flexible estimating units.
Communication between project stakeholders should
always be cordial and team-focused, no matter how
302 stressful the situation.
A00232 II.3 A - Agile The agile team has identified a lot of risks and issues, but the B, C The burndown chart is unclear; it The new DevOps toolchain may The vision statement is The tech lead for the project has A senior VP has indicated that A risk includes an uncertainty and can be positive or
notes seem to be a bit unclear. Which two of the following are has not been updated. be ready during this iteration. misunderstood, resulting in flawed resigned from the company. there are additional negative while issues have already happened and are
risks? (Choose two) requirements. requirements. negative. The unclear burndown chart, resignation,
and news of additional requirements are events that
303 have already happened.
A00233 II.4 H - Hybrid A project manager shifts to an agile approach for a project D Increase the number of formal Increase the number of Make standup meetings mandatory Update the stakeholder The stakeholder engagement matrix needs updating in
with an aggressive go-to-market time line. The project training workshops to cover all stakeholder communication for all key stakeholders engagement matrix. this case, specifically how the stakeholders are
manager needs to revise the stakeholder engagement plan so relevant issues for all channels. engaged. All of the other answers create complexity.
that it follows agile principles. stakeholders, including the project Agile includes the ability of stakeholders and team
sponsor and client. members to have direct access to each other to
Which action should the project manager take? improve communication, values transparency, and
304 strips away unnecessary layers or formalities.
X00237 II.6 AG - Agnostic A project manager is working on a data center migration C Crash activities that are NOT on Increase duration of the critical Use leads. Use lags. The project manager should use leads to reduce the
project and is developing the schedule management plan. The the critical path. path. interval time for the revised schedule. Leads involve
project was planned to last 40 days and the project sponsor starting a successor activity before the predecessor
wants it done in 35. activity has finished. By identifying lead times, this
project manager can adapt activity schedules to
Which action should the project manager take to amend this shorten the original schedule to 35 days. When using
schedule for the new requirement? leads, the logical relationship between activities must
have a discretionary finish-to-start or start-to-start
dependency.

Lags are required delays in the start of successor

activities and are used in case of physical or resource
constraints, to wait for another activity to fully or
partially finish or for certain dates and events to
happen. Increasing the duration of the critical path
extends the duration of the project, and crashing
activities that are not on the critical path can introduce
305 risks to the project.
X00239 II.7 AG - Agnostic A new product is released by a company. When a customer B Prevention costs External costs Appraisal costs Cost-benefit analysis The Cost of Quality includes all costs associated with
identifies performance issues with the product, the project the quality of a product from preventive costs intended
manager investigates and realizes that the cost of quality to reduce or eliminate failures, cost of process controls
(COQ) methodology should have been used to estimate this to maintain quality levels, and the costs related to both
cost. internal and external failures. In this case, the
customer has found a fault, so the project manager
Assuming the customer has identified an issue, which should look in to external failure costs. Prevention
category of COQ should the project manager be referring to? activities typically involve addressing a specific
recurring problem within the project. Appraisal costs
include activities such as inspections, tests, and audits
designed to ensure consistent quality and
conformance to established procedures. The cost-
benefit analysis tool compares the costs and effects of
306 different approaches.
A00242 II.12 A - Agile A product owner is collaborating with the team lead to refine A,B Risk Effort Quality Time Impact Value and either risk or effort are valid and useful
the product backlog. They need a better way to prioritize the measures to enable prioritization. While prioritization is
backlog because the current stakeholders could not agree essential for all projects, agile projects are time-boxed
while using the MoSCoW technique. The product owner with a fixed set of resources, so prioritization is
decides to create a matrix and identified "value" as the first required in order to accommodate the time and budget
axis. constraints in order to produce value. This prioritization
process, using value and then either risk or effort, will
Which two items could work for the second axis? (Choose help the team to consider which items on the backlog
two) will create the most value with the least amount of risk
307 or effort.
X00246 II.10 AG - Agnostic An organization’s policy states any change requested on a A Begin additional analysis of the Put it on the CCB agenda for Return the CR to the customer Approve the change request. The project manager needs to do additional analysis to
project that exceeds a certain amount and/or complexity must CR. tomorrow and address it there. because it is incomplete. fill in the missing pieces of the CR before any action on
adhere to the organizational policy and procedures. it can be taken. All projects must adhere to
organizational policies and procedures. The project
The project manager just received an urgent change request leader should be open and transparent with the client.
(CR) from the customer, and they want it added to the change Furthermore, this should be clearly spelled out in the
control board (CCB) agenda scheduled for tomorrow. project management plan.
However, the CR is incomplete.

308 What should the project manager do?

X00256 II.16 AG - Agnostic A construction project to build a luxury skyscraper is coming to C Set up a contract for the Require the engineering team to Set up additional training for the Conduct root-cause analysis The best way forward in this case is a dynamic training
an end. In advance of the handoff, the management team has engineering team to continue as record their knowledge and make management team and include the (RCA) to determine the problem situation in which the engineering team can interact
been trained to take charge of all aspects of maintaining the consultants. this available to the management engineering development team as and set action items to resolve with the management team to identify and hand off the
building. The lead engineer from the development team team. key stakeholders. them. information that will be critical for them. The engineers
expresses concern. During construction, substantial new possess the expert knowledge about the new
technologies were introduced, and the engineering team technology in the skyscraper, but they may NOT
learned new skills. possess the information required from a management
point of view. So the training itself needs to be tailored
What is the best way for the team to handle knowledge to meet the needs of the receiving party. This is
transfer in this case? preferable to an ongoing consultancy because it is a
formal and dedicated training exercise. Recording
knowledge is always important, but only the first step in
sharing. The act of sharing and engagement
constitutes knowledge transfer. Finally, a root-cause
analysis unnecessarily widens the scope of needed
309 action here.
 A B C D E F G H I J K L M N
X00258 II.16 AG - Agnostic A key team member has been offered a new opportunity and A,D Create a new work item in the Discuss the risk of a key Inform the team member’s Schedule knowledge transfer Ask the departing team Important project knowledge should be stored and
will be leaving the project team. The team is looking for a product backlog to interview the dependency’s resignation in the manager that unless they find sessions with the departing team member to nominate existing accessible for the team. Knowledge can be explicit or
replacement but is unable to find anyone with the same level departing team member and next team retrospective. someone soon, it could be member. team members who seem to tacit. Explicit knowledge can be documented easily
of skill. This team member has been with the project since it record the sessions. detrimental to the project. have the best skills for certain and stored. But tacit information benefits from
began, which was over 1 year ago, and has a lot of tasks. discussion and elaboration between project team
knowledge and skills that other team members lack. members--a recorded interview with the team member
and subsequent knowledge transfer sessions.
Which two actions should the team take to ensure project
310 continuity? (Choose two)
X00259 II.16 AG - Agnostic Company H is completing a merger and has acquired several A,D Pair leaders from each of the Hold daily standup meetings to Post updates in the monthly status Hire specialists in intellectual Create a backlog item to insure Pairing new team members and hiring specialists, in
valuable assets from company Z that require specialist care, critical business elements in both discuss the new roadmap. report. property rights and museum the artifacts and property that this case, are the best ways to transfer specialist
including intellectual property rights and museum artifacts. companies for collaboration. management to lead a formal are most valuable. knowledge successfully. Ensuring the safety of the
The team is conflicted about what to do, but the product transfer. collections will be helpful, but this tool won't ensure the
owner has identified knowledge transfer—to ensure the new teams learn how to maintain the collections. Daily
organization can maintain the collections properly—as one of stand-ups are too short to properly share knowledge;
the highest priorities for the merger. they are intended for daily planning and brief updates.
Monthly status updates are not sufficient to conduct
Which two of the following actions should the team take? specialist knowledge transfer.
311 (Choose two)
X00265 III.4 AG - Agnostic A global organization is headquartered in a country that has D Remind the director that the team Contact human resources (HR) Do nothing until Monday. Assure the director that the team While you have every legal right to do nothing until
just passed a law making it illegal for employers to contact is not required to work outside of and escalate this matter. They are will address the problem next Monday, this is a new policy, and your team members
employees outside of office hours. Because 85% of the office hours. all violating the new law and week and tell the team members are panicked. Respond to both parties quickly and get
employees live in this country, and the leadership team company policy. who messaged to have a nice back to your weekend! Respond to the director about
launched an initiative in employee wellness, the company has weekend. the project only; you are not the enforcer of
adopted the policy across the whole organization. organizational policies. It will take a while for everyone
to adopt the new rules, so escalation is an
However, just this weekend, the director of marketing sent an overreaction.
urgent email to the entire team demanding that they correct a
mistake on the project prototype, ASAP! Two team members
sent messages with a tone of panic to the team lead’s
personal phone.

312 How should the team lead respond?

X00268 CI AG - Agnostic A project team is building a pedestrian sky bridge across a B,D Hire experienced workers next Communicate team goals better. Have more team meetings. Provide more learning Offer a remote working option Teams need to openly communicate about improving
major river. Some technical project team members are highly time. opportunities. and upgrade laptops. their processes, skills, and knowledge. If the team
experienced with mega infrastructure projects. However, the asked for better communication of goals, then
team also includes many junior trainees who have little something is missing in the current communication.
experience. This variance in team experience is listed as a More meetings won’t guarantee better communication
risk that could affect team working conditions and safety, as of goals, nor will upgrading technology or changing to
well as the project build quality. remote work improve the team effort or project build
quality. This team is already composed of junior and
At the team’s morning status meeting, a facilitator led a senior members who need to learn how to work
discussion about continuous improvement and asked the together better for the sake of the project, to mitigate
team how leadership and the company could help them the safety and quality risks, and to improve
improve. professionally. Therefore, learning opportunities for
this team are appropriate.
The team listed the five following answers. Which two actions
313 can help this team improve? (Choose two)
X00269 CI AG - Agnostic A global volunteer organization operates a continuous training D Give trainees a pre-assessment. Monitor how many people had Survey people about their areas of Perform a statistical sampling of The only way to know if your continuous improvement
model to improve the knowledge of all volunteers and their cameras on during the interest. attendees to find out what they program is working is to measure. Quizzes, surveys,
members. They design custom training on a wide range of training. learned. metrics, or sampling are measurement methods.
topics and deliver it virtually on the third Friday of every Watching attendees on a screen will NOT give you an
month. effectiveness measurement. It could actually have a
negative effect on the uptake of the training.
The team in charge of training brainstorms a list of ideas to
check if the training is effective and adequate.

Which item on this list will help determine the effectiveness of

314 this training?
H00271 CI H - Hybrid After months of information gathering and meeting with the C People who use the app will The app development will be a It is intended to improve efficiency Crime rates will decline. This app is an example of an organization taking
community, a police force wants to design and launch an app automatically receive monthly separate agile track, which shows and quality of communication notable improvement steps in one of its own internal
to improve the quality of communication with members of the updates about community that the police force is using good between the police and members critical processes—in this case, to improve
public, one of their critical stakeholders. initiatives. project management. of the public. stakeholder communication, which should create
broader benefits.
How is this an example of continuous process improvement?
315
X00275 I.11 AG - Agnostic A highly engaged agile team is forced to halt business D Skip the retrospectives to give Award the consistent top Send emails to absent team Keep your camera on to lead by In a stressful situation such as this one, a supportive
operations when a major crisis occurs, closing offices and people more time to work. contributors with a gift card at the members requiring a written example and use an agenda that environment is critical—as critical as moving the
requiring employees to work remotely. next meeting to incentivize the response on progress and give actively involves people in the project forward. You can coach and reinforce a
others. them negative feedback during meeting. positive team method, lead with accountability and
Many team members who were high-performing contributors their performance reviews. constructive feedback, and be a servant leader to set
before the crisis are missing daily standups or attending an example. But you probably should NOT reward
meetings but turning their cameras off and not participating. others in this case. Absent team members may have a
Because of poor attendance, the project is not meeting sprint variety of challenging circumstances to negotiate.
goals. Consequently, the project is not performing well.

Which action is the most effective way to motivate the team?

316
 A B C D E F G H I J K L M N
A00319 I.2 A An agile project team is working in A Rely on the agile coach to focus the team on desired Ask the Continue Examine
I.14 an environment that is outcomes. product working as project
experiencing significant and owner to normal. closure or
disruptive upheaval. Team add time to cancellatio
members are not performing well the n options.
due to the stress, but work must schedule.
continue.

What should the team do?

317
H00320 II.3 H A project team is working in a A Seek expert judgment on the matter and revise the risk Focus on Cancel the Escalate to
remote location, and its operability response maintaining project an
is threatened due to severe supply team organizatio
chain disruption. This risk was coherence nal
listed in the risk register, but the resource
severity of the disruption was not that can
accounted for, so guidance on the help
response is minimal.

What should the team do first?

318
A00321 II.11 A A project team relies on work with B Do the work themselves Suggest Switch Renegotiat
an overseas contractor. For years, using a vendors e the
this contractor accepted payment fixed price contract
in the team’s currency, but have with rate,
now notified the team’s company economic including a
that after next month, future price percentage
payments must be made in the adjustment contingenc
contractor’s local currency. s contract y for
fluctuating
How can the team deal with this exchange
problem with the least disruption to rates
the team?

319
 A B C D E F G H I J K L M N
A00322 II.1 A An agile team is deployed to B Research the market and make a list of available Work with Determine Find out
create a workable solution for technologies. the local the cost of how many
helping a region with contaminated stakeholder a few people are
water supply. They are working s to find out solutions. affected.
with the government, contractors, how much
and local residents to find the right they are
technology to solve the problem. affected.
The product owner is trying to
determine the urgency of the
problem.

How can the team help the

product owner?

320
H00323 III.3 H A project in a university to create a D Create a temporary wiki site for stakeholders to Review all Send a Conduct a
seed bank is complete. It was the provide anonymous feedback. the lessons satisfaction product
first project used in the learned to survey and review
organization to use an agile evaluate then set up meeting
approach. The deliverables were strategic a focus with the
identified by the product owner. alignment. group. concerned
Some of the stakeholders are stakeholder
concerned about quality and have s.
not signed off on the deliverables.

What is the best way to collect

feedback on the definition of done
(DoD)?

321
A00324 I.8 A A project team has just A Research the risk associated with the low budget for Explore Create a Include a
II.1 successfully completed this work and present this to the stakeholders. with the story map feature that
development of an underwater stakeholder for the addresses
exploration device, which has cost s less risky proposed the risk
more than $US3 billion to deliver. ways to developme approach
The company immediately orders gain nt with the to this
five more units to be delivered, but financial risks clearly work.
with a budget of $US1 billion. The value from accounted
stakeholders' reason for the the first for in the
reduced budget was since the project. work items.
technology has been developed,
the project can be funded for
building costs primarily, with a
small amount for troubleshooting
or development work. The
stakeholders’ priority is to recoup
some financial value from the first
project.

How should the team and the

product owner approach this
situation?

322
 A B C D E F G H I J K L M N
A00326 III.2 A A project team is worried about C Look through the customer’s social media accounts Investigate Revise the Find better
product packaging and and perform a qualitative analysis of customer changes in definition of options for
presentation. They receive a lot of attitudes towards packaging. the done packaging.
negative feedback about this external (DoD) with
during iteration demos. business the
environme customer.
How can the team improve their nt related
chances of customer acceptance? to
consumer
attitudes
about
packaging.

323
H00327 I.13 H A company executive who is not a C Ask the product owner to intervene in the conflict. Add this Discuss Use Speed
I.9 key project stakeholder of a executive what B Leas
project has expressed continued to the team should conflict
interest and opinions directly to the as a key happen at manageme
project team. The key stakeholder the next nt
stakeholders are becoming . retrospectiv techniques.
annoyed and perceive the e.
executive to be interfering and
causing unwanted noise, but the
project team finds the executive’s
inputs helpful.

What should the team do first?

324
H00328 II.3 H An executive in the company who B,D An intractable/war situation, in the Leas conflict model A potential Escalation An
I.9 is not a key project stakeholder of conflict required opportunity
a project has expressed continued
interest in the project and
frequently gives their opinions
directly to the project team. The
key stakeholders are becoming
annoyed and perceive the
executive to be interfering, but the
project team finds the executive’s
inputs helpful.

Which two options are present in

this situation? (Choose two)

325
 A B C D E F G H I J K L M N
A00329 I.1 A The executives, managers and A Meet with the stakeholders to brainstorm, allow Interview Hold a Since the
I.4 coaches of a professional sports stakeholders to give their opinions and use active the kickoff stakeholder
team often disagree. On a current listening and expert judgment to note areas of stakeholder meeting s can’t
project to create a VIP perks agreement for use in creating user stories. s with all agree,
program, the product owner gets separately stakeholder send them
wildly conflicting inputs from the and then s, present individual
stakeholders ––9 executives, the team the surveys to
managers and coaches. The and conflicting collect
product owner who is new to the product points of data, then
organization asks the team for owner can view and write user
help on making decisions to create make the take notes stories and
the initial product backlog. decisions. on the use voting
whiteboard. techniques
What should the team do? These will to prioritize
become them.
user
stories.

326
A00330 II.3 A An agile project team is working A Project risk is everyone’s responsibility, and the team The risk If the team Risk
on improvements to the user should not have skipped the risk assessment. assessmen is correct, assessmen
experience (UX) for an online t will be the product t is the
newspaper. The team thinks this is completed, owner is product
a fairly low-risk project, so they so wasting owner’s
forgo a risk assessment and start everything time and responsibili
working. The product owner is fine. resources. ty.
disagrees and commissions a risk
assessment.

Which statement is correct about

this scenario?

327
A00331 I.6 A A company initiates a project to B,C,E Benefits management plan Business Initial risk Benefit-
I.8 replace aging infrastructure by case assessmen cost
I.10 adopting an emerging green t analysis
technology. The team is forming
and having initial conversations
about how to approach the project.

Which three of the following will be

helpful to the team? (Choose
three)

328
 A B C D E F G H I J K L M N
A00332 II.7 A A tech startup has four projects B All of these projects contain the same risk and are These The project The quality
II.3 authorized and running: subject to the same quality standards because they projects all using requiremen
are in the same organization. contain experiment ts for
1. Customer experience (CX) app inherent al technology
development with executive risk and technology depend on
stakeholders require has the external
2. Third-party app development unique highest regulations.
with new vendors quality level of risk So the
3. Project with global team metrics. and quality multilingual
members who speak six standards. project
languages team
4. Game development using presents
experimental technology the lowest
risk.
Which statement about risk and
quality is correct?

329