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Selection Case Study

Suresh Kumar was interviewing a candidate, Ranga Rao, for a supervisor position. However, during the interview Suresh was interrupted multiple times by phone calls and issues on the production line. After 40 minutes of interruptions, Ranga Rao had to leave to catch his train without the interview being completed. This highlights the need for companies to have policies to avoid interrupted interviews and ensure the hiring manager can devote full attention to candidates.

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14Naasif Rouf
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101 views

Selection Case Study

Suresh Kumar was interviewing a candidate, Ranga Rao, for a supervisor position. However, during the interview Suresh was interrupted multiple times by phone calls and issues on the production line. After 40 minutes of interruptions, Ranga Rao had to leave to catch his train without the interview being completed. This highlights the need for companies to have policies to avoid interrupted interviews and ensure the hiring manager can devote full attention to candidates.

Uploaded by

14Naasif Rouf
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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CASE STUDY

"You call this Selection Interview"!

Noida based
Suresh Kumar was production manager for Singer Industries Limited, a
electrical appliances company near Delhi. Suresh had to approve the hiring of new
supervisors in the plant. The HR manager performed the initial screening.
On Friday afternoon, Suresh got a callfrom AnilDhavan, Singer's HR Director. 'Suresh'
Anil said, "Ihave just talked to a young engineering graduate from a regional engineering
college who may be just who you're looking for to fill that supervisor job you asked me
about. He has some good work experience in a multinational firm located in Pune, but
at a lower salary level. He wants to come over to Noida where his parents live." Suresh
replied, "Well, Anilji, Iwould take care of the boy" Anil continued, He is here right
now in my office, I am sending him to you, if you are free." Suresh hesitated a moment
before replying, "Great Sir, I am certainly busy today but I can't afford to
either. Sir, Please send him immediately." displease you
A moment later, Ranga Rao, the new
applicant
himself."Come on in Rao" said Suresh. "Ill be arrived
at Suresh's office and introduced
phone calls" Fifteen minutes later, Suresh right with you after I make a few urgent
finished the calls and began
Rao. Suresh was quite impressed. The
merit certificates, the best suggestioninterviewing
previous multinational firm and Rao's quick award from
responses
Meanwhile, Suresh's door opened and a supervisor yelled, revealed the candidate's potential.
line number 5 and need your we have a small problem on
help."
"Sure", Suresh replied, "Excuse me a
and the dialogue minute, Rao. Fifteen minutes later,
interrupted him.
continued another few minutes before a series of Suresh returned
for
phone calls again
The samne pattern of
interruption continued for the next forty minutes. Rao looked at
the watch embarrassedly and said, "Iam sorry, Suresh, I have to go now.Ihave to catch
the train to Pune at 9 PM"
"Sure thing, Rao, Suresh said as the phone rang again. "Call me after a week."

DISCUSSION QUESTIONS

1. What specific policies might a company follow to avoid interviews like this one?
2. Explain why Suresh and not Anil should make the selection decision.
3. Is it a good policy to pick up candidates through employee referral method'? Why? or
Why not? Explain keeping thecase in thebackground.

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