FLORAF.

NDAKIDEMI
[email protected]
0687121312/0745881566
DAR ES SALAAM
12/09/2023

HUMAN RESOURCES MANAGER,

MKUMBI INVESTMENT COMPANY LTD
P.O.BOX 25423
ILALA,DAR ES SALAAM

Dear sir/Madam

RE: APPLICATION FOR CUSTOMER CARE OFFICER POSITION AT MKUMBI

INVERSTMENT COMPANY LTD

I am writing to apply for the Customer Care Officer position at Mkumbi investment
company ltd as advertised on your website. With 5 months of customer service
experience, I am confident in my ability to contribute to your team's success.

Key qualifications I bring to this role include.Proven track record of exceeding

customer satisfaction targets,Effective communication skills and proficiency in CRM
software,Exceptional problem-solving abilities to address customer inquiries and
concerns.

I have computer skills and experience in Excel ,Access, word ,Word,Power point and
Publisher , Im good in english and swahili both spoken and written.One of my
strengths is my capacity to work autonomously with minimum supervision, allowing
me to proactively identify and resolve issues, manage tasks efficiently, and uphold
service standards consistently.

Enclosed is my resume for your review. I would welcome the opportunity to discuss
how my skills align with Sapphire Float Glass's commitment to exceptional customer
service.

Thank you for considering my application. I look forward to the possibility of joining
your team.

Sincerely

Flora F Ndakidemi
0745881566/0687121312
[email protected]
FLORA FERDINANDI NDAKIDEMI
SOCIAL WORKER

Profile
A qualified social worker with experience in
providing high quality care and support to people who are
socially excluded or who are experiencing problems in their
lives. Having a consistent track record of working
successfully with individuals, families or groups, all COMPETENCE AND SKILLS
within a variety of settings. Possessing a in-depth PERSONAL
understanding of relevant legislation,
-Knowledge of
procedures and techniques required. Extensive
social diversity
knowledge of social work principles, techniques and
issues
practices and their application to complex cases, group
-Can deal with
work, and community issues. Easy going by nature and sensitive issues
able to get along with both colleagues and senior manager. confidentiality
-Ability to
Experience organize work and
manage time
2023 : TANZANIA YOUTH ALLIANCE (TAYOA ) effectively
MARCH 2023—MAY 2023 -Strong influencing

DATA ENTRY :Transferring data from paper formats into and

communication
database systems,Compiling and sorting data,Fact-checking
articles and manuscripts,Reviewing data for incomplete or skills
inconsistent information,Entering raw data into a spreadsheet AREA OF EXPERTISES
document or database,Merging files to update outdated or -Couple therapy
incomplete data. -Diet Counseling
-Stress And Depress
202/2023: MINISTRY OF HEALTH ,COMMUNITY
DEVELOPMENT,GENDER.ELDERLY AND - case,
CHILDREN. work intervention
-Court work-
Juvenile court
AUGUST2022—EBRUARY2023:RESEARCH
-Project
ASSISTANT:Prepares interview questions and collects
Management
data,Conducts research -Report writing
experiment,Analyzes data and summarizes result,collect -Child protection
data from external and internal source,Analyze data and -Drugs and
present your findings to management,Compile data into Alcohol abuser
digestible planograms,Ensure all data is organized sed -Basic computer
and accurate,Fact checks and proofreads skills
manuscripts,Maintains research equipment,Arrange
interview appointments with study
participants,Interview selected study participants .

2021: MUHIMBILI NATIONAL HOSPITAL

November 2021– JUNE 2022
Social worker:
Assess the patient condition at their wards, Provide exemption to
patient who are in need, Conduct ward around palliative care to
patient, Home visits Care.
 Education:

2019-2021: UNIVERSITY OF DA-ES-SALAAM (UDSM)

B.A , SOCIAL WORK
Program based in leadership, child welfare, adult development,
organizational theory and social influences . Skills in child
welfare, drug counseling or administrative law .

2015—2017: DEBRABANT HIGH SCHOOL

. ADVANCED LEVEL,DAR ES SALAAM.
Combination: HGK (division 2) Ablities
Experience ofworking with
2011– 2014: D EBR A BA N T HI GH S C HOOL all types of patients

ORDINARY LEVEL, DAR E S SALAAM . Able to effectively monitor

Science combination subjects ( History,B the progress of support
packages on individuals
basic Mathematics,Biology,Civics,
Swahili, Counseling skills
English, Geography,Chemistry )
Problem solving skills
2004- 2010: SUNGU PRIMARY SCHOOL
PRIMARY SCHOOL LEVEL, KILIMANJARO .
Advising clients on their
health issues

Aware of project
Interests and Hobbies management life cycle and
presentation
Reading articles and books on social work
matters, community works, taking care of those in
need.

Referees
Name NAME:EXAUD JOEL
FLORA FERDINANDI NDAKIDEMI POSITION:ASSISTANT LECTURER
UDSM
Birthdate
21t May1997 P.O.BOX:35091
DAR ES SALAAM
Gender EMAIL:[email protected]
FEMALE Mob:+25565515921
Nationality
TANZANIA NAME:ELIZABETH THOBIAS
POSITION:C.E.O TAYOA
DAR ES SALAAM
Contact MOB:+255712707084
0745881566/0687121312 NAME:ELIMINATHA JOHN
flora.Ndakidemi.yahoo.com POSITION:SOCIAL
University of Dar es NATIONAL
WORKER,MUHIMBILI salaam
HOSPTAL
Motivation P.O.BOX:65000
I feel that my three biggest strengths are firstly my ability to DAR ES SALAAM
understand the problems and needs of people under my care . MOB:+255752380725
Secondly my experience which allows me to assess, recommend
and develop care packages that will improve the quality of their
lives. Finally my proven track record of working on and bringing
to a successful conclusion complex caseloads on time and to the
satisfaction of all parties.
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