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Human Relations Approach

The document summarizes the key aspects of the neo-classical theory and human relations approach. It discusses the Hawthorne experiments conducted by Elton Mayo which showed that productivity is influenced by social and psychological factors rather than just physical conditions. The experiments demonstrated that informal groups influence behavior and output in organizations. The human relations approach emphasized the importance of social satisfaction and participation in increasing employee motivation and productivity.

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Joshua Kalunga
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105 views

Human Relations Approach

The document summarizes the key aspects of the neo-classical theory and human relations approach. It discusses the Hawthorne experiments conducted by Elton Mayo which showed that productivity is influenced by social and psychological factors rather than just physical conditions. The experiments demonstrated that informal groups influence behavior and output in organizations. The human relations approach emphasized the importance of social satisfaction and participation in increasing employee motivation and productivity.

Uploaded by

Joshua Kalunga
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Dr.

Ashish Mohan
(UGC NET – Commerce & Management)

NEO-CLASSICAL THEORY
Neo-classical Theory is built on the base of classical theory. It modified, improved and extended
the classical theory. Classical theory concentrated on job content and management of physical
resources whereas, neoclassical theory gave greater emphasis to individual and group
relationship in the workplace. The neo- classical theory pointed out the role of psychology and
sociology in the understanding of individual and group behaviour in an organization.
I. Human Relations Approach
II. Behavioural Approach

I. Human Relations Approach


George Elton Mayo (Australia, 1880 - 1949):
Elton Mayo was born in Australia. He was educated in Logic and Philosophy at St. Peter's
College, Adelaide. He led a team of researchers from Harvard University, which carried out
investigation in human problems at the Hawthorne Plant of Western Electrical Company at
Chicago. They conducted some experiments (known as Hawthorne Experiments) and
investigated informal groupings, informal relationships, patterns of communication, patterns of
informal leadership etc. Elton Mayo is generally recognized as the father of Human Relations
School. Other prominent contributors to this school include Roethlisberger, Dickson, Dewey,
Lewin etc.

Hawthorne Experiment:
In 1927, a group of researchers led by Elton Mayo and Fritz Roethlisberger of the Harvard
Business School were invited to join in the studies at the Hawthorne Works of Western Electric
Company, Chicago. The experiment lasted up to 1932. The Hawthorne Experiments brought out
that the productivity of the employees is not the function of only physical conditions of work and
money wages paid to them. Productivity of employees depends heavily upon the satisfaction of
the employees in their work situation. Mayo's idea was that logical factors were far less
important than emotional factors in determining productivity efficiency. Furthermore, of all the
human factors influencing employee behaviour, the most powerful were those emanating from
the worker's participation in social groups. Thus, Mayo concluded that work arrangements in
Dr. Ashish Mohan
(UGC NET – Commerce & Management)

addition to meeting the objective requirements of production must at the same time satisfy the
employee's subjective requirement of social satisfaction at his work place.

The Hawthorne experiment consists of four parts. These parts are briefly described below:-

1. Illumination Experiment.
2. Relay Assembly Test Room Experiment.
3. Interviewing Programme.
4. Bank Wiring Test Room Experiment.

1. Illumination Experiment:
This experiment was conducted to establish relationship between output and illumination.
When the intensity of light was increased, the output also increased. The output showed an
upward trend even when the illumination was gradually brought down to the normal level.
Therefore, it was concluded that there is no consistent relationship between output of workers
and illumination in the factory. There must be some other factor which affected productivity.

2. Relay Assembly Test Room Experiment:


This phase aimed at knowing not only the impact of illumination on production but also other
factors like length of the working day, rest hours, and other physical conditions. In this
experiment, a small homogeneous work-group of six girls was constituted. These girls were
friendly to each other and were asked to work in a very informal atmosphere under the
supervision of a researcher. Productivity and morale increased considerably during the period
of the experiment. Productivity went on increasing and stabilized at a high level even when all
the improvements were taken away and the pre-test conditions were reintroduced. The
researchers concluded that socio-psychological factors such as feeling of being important,
recognition, attention, participation, cohesive work-group, and non-directive supervision held
the key for higher productivity.
Dr. Ashish Mohan
(UGC NET – Commerce & Management)

3. Mass Interview Programme:


The objective of this programme was to make a systematic study of the employees' attitudes
which would reveal the meaning that their "working situation" has for them. The researchers
interviewed a large number of workers with regard to their opinions on work, working
conditions and supervision. Initially, a direct approach was used whereby interviews asked
questions considered important by managers and researchers. The researchers observed that
the replies of the workmen were guarded. Therefore, this approach was replaced by an
indirect technique, where the interviewer simply listened to what the workmen had to say. The
findings confirmed the importance of social factors at work in the total work environment.

4. Bank Wiring Test Room Experiment:


This experiment was conducted by Roethlisberger and Dickson with a view to develop a new
method of observation and obtaining more exact information about social groups within a
company and also finding out the causes which restrict output. The experiment was conducted
to study a group of workers under conditions which were as close as possible to normal. This
group comprised of 14 workers. After the experiment, the production records of this group
were compared with their earlier production records. It was observed that the group evolved
its own production norms for each individual worker, which was made lower than those set by
the management. Because of this, workers would produce only that much, thereby defeating
the incentive system. Those workers who tried to produce more than the group norms were
isolated, harassed or punished by the group. The findings of the study are:-
i. Each individual was restricting output.
ii. The group had its own "unofficial" standards of performance.
iii. Individual output remained fairly constant over a period of time.
iv. Informal groups play an important role in the working of an organization.

Contributions of the Hawthorne Experiment:


Elton Mayo and his associates conducted their studies in the Hawthorne plant of the Western
Electrical Company, U.S.A., between 1927 and 1932. According to them, Behavioural Science
Dr. Ashish Mohan
(UGC NET – Commerce & Management)

methods have many areas of application in management. The important features of the
Hawthorne Experiment are:-
1. A business organization is basically a social system. It is not just a techno-economic
system.
2. The employer can be motivated by psychological and social wants because his behaviour is
also influenced by feelings, emotions and attitudes. Thus economic incentives are not the
only method to motivate people.
3. Management must learn to develop co-operative attitudes and not rely merely on command.
4. Participation becomes an important instrument in human relations movement. In order to
achieve participation, effective two-way communication network is essential.
5. Productivity is linked with employee satisfaction in any business organization. Therefore
management must take greater interest in employee satisfaction.
6. Group psychology plays an important role in any business organization. We must therefore
rely more on informal group effort.
7. The neo-classical theory emphasizes that man is a living machine and he is far more
important than the inanimate machine. Hence, the key to higher productivity lies in
employee morale. High morale results in higher output.

Limitations of Human Relations Approach:-


1. The human relationists drew conclusions from Hawthorne studies. These conclusions are
based on clinical insight rather than on scientific evidence.
2. The study tends to overemphasize the psychological aspects at the cost of the structural and
technical aspects.
3. It is assumed that all organizational problems are amenable to solutions through human
relations. This assumption does not hold good in practice.
4. The human relationists saw only the human variables as critical and ignored other variables.
5. The human relationists overemphasize the group and group decision-making. But in
practice, groups may create problems and collective decision-making may not be possible.

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