Tarlac State University

College Of Business and Accountancy

Department Of Hospitality and Tourism Management

Establishing Lodging Company:

Cielo de la Atlántida

Prepared By:
Dela Cruz, Kenroz M.
Eisma, Maria Ashlyn D.
Espino, Jhensel Ann J.
Estepa, Christian James S.
Eya, Sophia Bianca Ericka D.
Fernandez, Ira B.
Florece, Eugelen Jade C.
Gamboa, Aaron Kurt C.
Gandalera, Jerico N.
 TABLE OF CONTENTS

I. INTRODUCTION
A. Executive Summary
II. LODGING COMPANY
A. Lodging Company Name, Description
B. Logo And Tagline
C. Concept
D. Location And Picture
E. Equipment And Machinery/ Furniture And Fixture
III. MANAGEMENT SECTION
A. Mission
B. Vision
C. Core Values
D. Safety And Health Protocols
E. Organizational Chart
F. Hotel Departments
G. Staffing Requirements And Hiring Process
H. Personnel Job Specification And Description
I. Annual Promotion
IV. ACCOMMODATION
A. Number Of Room
B. Type Of Rooms
C. Room Rates
D. Promos
E. Other Amenities
V. FOOD AND BEVERAGES
A. Products With Description, Price, Serving Portions
 B. Menu Card
C. Promos
D. Facilities (Technology And Trends)
VI. HOTEL AND RESTAURANT TRENDS AND TECHNOLOGY
VII. OPERATIONAL FLOW
A. Reservation
B. Guest Registration
C. Laundry
D. Checking Out
E. Food Service
F. Transportation Service
VIII. REFERENCES
 I. Introduction

A. Executive Summary

A flexible hotel called Cielo de la Atlántida is located in the center of Anilao, Batangas.

With extraordinary rooms, and restaurant with skilled and exceptional workers. Name it, we have

all the necessary amenities for lodging. We give our customers a joyful experience by focusing

on quality service. We want to make Cielo de la Atlántida a landmark of Anilao. To keep our

average occupancy rate higher and our profit margin above normal, we need to increase our

online and social media exposure to those who have not yet discovered this year's paradise.

Aside from the amazing offers like the hotel itself, its distinguished rooms, the activities you can

enjoy as you stay and the customer service that will make our patrons stay extraordinary. Cielo

de la Atlántida will also be offering new and unique experiences through the use of advance

technology. There will also be incredible goods and services that will be provided. High-class,

middle-class families or anyone who enjoys the sky, land, and water, make up our ideal clients.

They will visit Cielo de la Atlántida to spend their holiday and make unforgettable memories

with the specific packages we arranged for them. We are the only company in Anilao to offer this

extraordinary floatel, full of variety of services to our guests, and we guarantee that each service

is at an outstanding quality.

II. Lodging Company

A. Lodging Company Name, Description

Cielo de la Atlántida
 The name Cielo de la Atlántida is a Spanish word that means Sky of Atlantis. The Sky of

Atlantis is formed by the features of our hotel that can be located on land, in the sky, and

underwater. We chose the Spanish word because Spain is one of the best countries for having

high-quality hotels.

B. Logo and Tag line

Our logo represents the features of our hotel. We want our logo to be catchy and yet

simple with a touch of class. The Circle at the back and the big flower represent nature and land

which is one of the main features and concepts of our hotel. The 2 shells at the bottom of the

flower represent the sea. We chose the seashell because like our hotel it provides relaxation to

our customers. And the last is the clouds and moon at the bottom, it represents the night sky with

full of clouds and stars, like the moon we also want our hotel to stand out even though there are

so many other hotels around the world.

“YOUR PERFECT HOTEL, FOR THE UNIQUE AND EXCEPTIONAL EXPERIENCES”

The tagline is inspired by our futuristic and flexible hotel. You will experience something unique

and exceptional that you will not see in other hotels and that you can only experience in Cielo de

la Atlántida.

C. Concept
- Morning (Land/ Shore)

Afternoon (Underwater)

Night (Sky)

D. Location and Picture

ANILAO BATANGAS

Famous and popular diving destination in the Philippines. Anilao offers the best Macro

Underwater Photography opportunities in the Philippines. Anilao is located in the Batangas

Province on Luzon Island. It is only 140km from Manila.

E. Equipment and Machinery / Furniture and Fixtures (Technology and Trends)

Equipment and Machinery

> Housekeeping Department

- Floor cleaning

- Mop
> Front Office, Sales and Marketing, Finance, and Human Resources Departments

- Computers

- IPad

> Information Technology Department

- Business phones

> Security Department

- Hologram Smartphones

> Lobby area

- Sanitizer

- Monitors

> Rooms

- Coffee maker

- Hair Blower

- Gym equipment

- Refrigerator

- Eye sensor door

Furniture and Fixtures

- Sofa

- Television

- Tables and Chairs

- Lamp

- Carpet

- Bed and Pillows

- Massage chair

- Finger print doorknob

III. MANAGEMENT SECTION

A. Mission

“We aspire to cater our patrons the breathtaking beauty of the land, the sea and the sky through

our flexible hotel.”

We came up with our mission with one mind to showcase the beautiful archipelago of the

Philippines that is the largest in the world. It consists of 7,641 islands and they are worth to show

off. We not just want to show the islands but also the wonderful landforms and the aerial view,

and even the clear underwater. We, the Cielo de la Atlántida, aspires to take your breath as you

tour the wonderful Philippines.

B. Vision

“We envisioned to be a premier flexible hotel worldwide and to have branch all over the world

that offers employment to people.”

Our vision is to have a various branch all over the world. So, we can create a job

opportunity for people, we also want to provide an unforgettable and new experience to our

customer/guest all over the world that they would surely not forget in their whole life.

C. Core Values
C- Compassionate to Patrons

D- Dedicated Work Ethics

L- Live the Brand

A- Attain to be the Standard

D. Safety and Health Policies

Health and safety are important considerations for any workplace, as it’s a high priority to

keep both workers and guests safe. The Cielo De La Atlántida Hotel organization is in charge of

ensuring that every employee works in a friendly, secure, and healthy environment. To

accomplish these goals, we will ensure the following:

 The safety and health of all employees are protected in the workplace.

 To do work safely, we will make sure that every employee has received the necessary

training and is familiar with the applicable legislative requirements, the code of safe work

practices, and the hotel’s safety and health regulations.

 To prevent accidents, we will assess all working circumstances and enhance safety

performance.

 To continuously improve our performance, we shall obediently adhere to all local safety

regulations as well as customer safety and health standards.

 We’ll keep working to lower the chance of accidents by establishing safety goals.

 Each worker is in charge of ensuring their own health and safety as well as that of their

coworkers while at work.

E. Organizational Chart

F. Hotel Departments

Hotels are intricate businesses that depend on the cooperation of several departments to

successfully service a large number of visitors. Every department performs a crucial task that

helps guests have a pleasant stay. These are the departments that you may anticipate at Cielo de

la Atlántida Hotel.

 HOUSEKEEPING DEPARTMENT

The appearance, sanitization, and cleanliness of a hotel, as well as each of its individual

rooms, are maintained by the housekeeping staff. In order to maintain a clean, friendly

atmosphere, the housekeeping staff sets up a timetable for cleaning each room between bookings,

changing the linens, doing laundry, removing trash and dishes from rooms, making beds, and

refilling rooms with supplies. Employees of the housekeeping department devote close attention
to the little details of the hotel's rooms, hallways, and lobby spaces to maintain a uniform

appearance throughout.

 FRONT OFFICE DEPARTMENT

The front desk, also referred to as the guest services department, is the hotel's first point

of contact with visitors once they make a reservation. They also respond to queries from current

hotel visitors who need assistance. The guest services division welcomes visitors upon arrival,

activates their room keys, schedules visit, informs prospective guests of the hotel's room rates,

carries luggage to rooms, and welcomes guests. Employees in the guest services department also

give visitors information on the hotel's amenities and local activities that they can take advantage

of while there.

 FOOD AND BEVERAGE DEPARTMENT

In hotel restaurants, cafes, and bars, the food and beverage service department serve as

the front-of-house staff. By taking room service orders from customers in their rooms or serving

dine-in customers, they deliver rapid customer service. Employees in the food and beverage

service department can also set up catering orders, clean dishes, and explain menu items if

customers have any inquiries.

 FINANCE DEPARTMENT

The hotel's incoming and outgoing expenses are managed by the accounts department,

commonly referred to as the finance department or the credit department. Members of the

accounting division keep track of all financial activities, including unpaid invoices from partners

in business and unpaid balances from guests. Making budgets, checking ledgers, preparing

financial reports, sending bills, and designing processes to avoid financial problems are all part
of the accounts department's job description. Employees in the hotel accounts division might

deal with a variety of transactions, such as payments to suppliers, taxes, financing for

expansions, or financial analyses.

 SALES AND MARKETING DEPARTMENT

The goal of a hotel's sales and marketing department is to sell its services and attract

visitors. The way the hotel advertises its facilities, specialty suites, and upgrades is up to the sales

and marketing teams. These sales and marketing staff members gather information on the

financial transactions made by hotel guests before formulating strategies to boost revenue or

draw in a wider clientele. They identify the hotel's target demographic and create advertising

campaigns, promotions, deals, and membership programs to create enduring connections with

clients.

 HUMAN RESOURCES DEPARTMENT

All other hotel personnel are managed by the human resources division. The hotel's HR

department handles personnel management, payroll, benefit administration, and employee

recruitment. Employees in human resources create job listings to get applicants to the hotel,

choose what benefits to provide, bargain employment agreements, hold training sessions, and

create employee enrichment programs. Additionally, they resolve disputes, respond to inquiries

from other team members regarding corporate policies, and organize performance evaluations.

 SECURITY DEPARTMENT

The hotel's security department provides protection for the establishment's clients,

personnel, and property. Security personnel at a hotel conduct routine patrols of the property to

look for any unusual activity or potential dangers. To maintain a secure atmosphere, security
personnel make sure that everyone who enters the hotel grounds is a guest. When visitors or staff

contact them for assistance or to report problems, they answer.

 INFORMATION TECHNOLOGY DEPARTMENT

The Information Technology department installs, sets up, and maintains phone systems,

intercoms, software, and the Internet for both employees and guests. They oversee system

installations or upgrades and recommend new applications to be used. If the hotel offers a

business center for visitors, IT staff members also provide direct assistance to visitors to assist

them with any computer-related problems.

 MAINTENANCE AND OPERATIONS DEPARTMENT

The building and property are managed by the department of maintenance and

operations. They deal with problems like plumbing, electrical setups, ac and ventilation,

landscaping, and furniture repair. The hotel's maintenance staff makes sure that all of the

amenities, furnishings, and machinery are in good working order for use by visitors. Employees

in a hotel's maintenance division frequently collaborate closely with those in housekeeping.

When cleaning a room, a housekeeper will identify any problems and report them to a

maintenance worker, who will subsequently fix the situation.

G.. Annual Promotion (video)

 The 20% discount in room rates happened on the first day of every month. To

welcome and start every month with positivity and luck.

IV.ACCOMMODATION

A. Number of Room
  150 rooms 25 each type of rooms

B. Type of rooms

 1st class, High class, and Mid class

C. Room rates

Type of room 1st class Room High class Room Mid class Room

Plantita Room 20,000 15,000 10,000

Minimalist Room 20,000 15,000 10,000

Star Wars Room 25,000 20,000 15,000

Underwater Room 30,000 25,000 20,000

Cloud Room 25,000 20,000 15,000

Floating Room 30,000 25,000 20,000

 Add 5,000 for extra bed

D. Promos

 Buy Two, Get One Free Deal – Purchase of two days has an extra free activity depending

on what type of room they stay in. ( water, underwater, sky and land activities)

 Seasonal Deal – Every season specially summer season who stays for 5 days and

maximum of 1 week has discount of 20%

  Patronage Discount – a loyal customer who stays for 10 th times will have a 50% discount

(once)

E. Other Amenities

 Gym Equipment

 Coffee Maker

 Free Wi-Fi

 A Meal of their Choice

 Private Pool

 Mini Bar

 Room Service Massage

V. FOOD AND BEVERAGES

A. Products with Description, Price, Serving Portion

 Appetizer

1. Bacon & Smoked Oyster

• Description: Oysters wrapped in bacon and baked in a soy garlic sauce until the

bacon is crispy

• Pricing: P1250
 • Serving Portion: 6 pcs (Good for 2 person)

2. Buffalo Wings

• Description: Buffalo Wing is a chicken wing section (wingette or drumette) that is

generally deep fried, un-breaded, and coated in vinegar-based cayenne pepper hot

sauce and butter. Wings are traditionally served hot, along with celery sticks

and/or carrot sticks with blue cheese dressing or ranch for dipping.

• Pricing: P1300

• Serving Portion: 10 pcs (Good for 2-4 person)

3. Brown Butter Mushrooms and Shallots

• Description: Brown Butter Mushrooms and Shallots is an earthy and rustic side

dish needs nothing more than a few mushrooms, shallots, and some basic

aromatics.

• Pricing: P1450

• Serving Portion: 140g (Good for 2-3 person)

4. Carrot Soup

• Description: Carrot ginger soup is great for warming up on cold nights. With a

luscious creamy texture from the blended carrots, it’s totally vegan – no dairy or

nuts required.

• Pricing: P850

• Serving Portion: 2 cups (Good for 1 person)

5. Mushroom Soup
 • Description: Mushroom soup is a simple type of soup where a basic roux is

thinned with cream or milk and then mushrooms and/or mushroom broth are

added.

• Pricing: P850

• Serving Portion: 2 cups (Good for 1 person)

 Main Dish

1. Vegie Sandwich

 Description: Vegetable sandwich is a type of vegetarian sandwich consisting of a

vegetable filling between bread.

 Pricing: P1130

 Serving Portion: 2 sliced of bread.

2. Vegan Pizza

 Description: Vegan pizza is exactly what it sounds like: a pie made with vegan

ingredients. That means no dairy, eggs, or animal products of any kind.

 Pricing: P1450

 Serving Portion: 1 medium sized pizza (good for 3-4 person)

3. Braised Chicken Legs with Grapes and Fennel

 Description: A braise chicken in wine with grapes and fennel to add more flavor

in it.

 Pricing: P1650

 Serving Portion: 2 medium chicken legs (good for 2-3 person)

4. Classic Sole Meunière

  Description: Sole meunière is a classic fish preparation. Dredge sole fillets in

flour (the mill connection), sear them in butter, and finish them with a nutty

brown butter pan sauce.

 Pricing: P1500

 Serving Portion: 2 medium fillets (good for 2-3 person)

5. Barbecue Burger

 Description: A barbecue sauce-glazed juicy burger with crisp grilled bacon, grilled

onions, and cheddar cheese.

 Pricing: P1250

 Serving Portion: 1 slice of bread

6. Wagyu Steak

 Description: The unique combination of taste and tenderness of highly marbled

Wagyu beef makes for an unrivaled eating experience.

 Pricing: P2600

 Serving Portion: 2 medium slices of beef steak (good for 1-2 person)

7. Grill Salmon with Sauce

 Description: It takes less than 30 minutes to make and is packed with lemony,

garlicky, herby flavor.

 Pricing: P1850

 Serving Portion: 2 medium slices of salmon (good for 2-3 person)

8. Creamy Carbonara

 Description: Creamy Carbonara recipe is a plate of heavenly, creamy pasta. Silky

spaghetti with crispy pancetta in a super creamy and cheesy sauce. Simply
  Pricing: P1420

 Serving Portion: 200g (Good for 2-3 person)

 Snacks

1. Cheese Fries

 Description: Cheese fries or cheesy chips (latter British English) is a dish

consisting of French fries covered in cheese, with the possible addition of various

other toppings.

 Pricing: P1100

 Serving Portion: 15 fries (Good for 1-2 person)

2. Broiler S’mores

 Description: Layer graham crackers, chocolate and marshmallows in a cast-iron

skillet and pop that bad boy under the broiler for a few minutes. The ’mallows

will be toasty, and the chocolate melted.

 Pricing: P990

 Serving Portion: 2 medium slice of graham crackers (good for 1-2 person)

3. Mini Yogurt Cheesecakes

 Description: Mini Yogurt Cheesecakes are the best little treat! Easier to make than

a full-sized cheesecake, perfect for individual servings and many ways to add

your favorite toppings.

 Pricing: P890

 Serving Portion: 3 pcs of mini cheesecakes (Good for 1 person)

4. Grilled Cheese Crostini

  Description: We grill chicken, steak, veggies, and even fruit. To that list we’d like

to add bread.

 Pricing: P1200

 Serving Portion: 3 pcs of sliced bread (Good for 1-2 person)

5. Tater Tot Nachos

 Description: Nachos made with tater tots instead of tortilla chips

 Pricing: P1350

 Serving Portion: 1 big bowl (Good for 3-4 persons)

 Dessert

1. Apple Pie

 Description: An apple pie is a fruit pie in which the principal filling ingredient is

apples. Apple pie is often served with whipped cream and ice cream.

 Pricing: P850

 Serving Portion: 1 sliced of pie (good for 1 person)

2. Strawberry Muffin

 Description: a perfect blend of fresh strawberries in a light and fluffy vanilla-

based muffin.

 Pricing: P900

 Serving Portion: 3 pcs of muffin

3. Chocolate cake

 Description: a cake flavored with melted chocolate, cocoa powder, or both.

 Pricing: P850

 Serving Portion: 1 sliced of cake (good for 1 person)

4. Banana Cake

 Description: A banana cake is a cake prepared using banana as a primary

ingredient and typical cake ingredients.

 Pricing: P920

 Serving Portion: 1 sliced of pie (good for 1 person)

5. Donut (Black Forest and Blueberry cheesecake)

 Description: is a type of food made from leavened fried dough. Flavored with

Black Forest and Blueberry cheesecake.

 Pricing: P800

 Serving Portion: 2 pcs of donut

2. Chocolate Chip Cookie

 Description: Chocolate chip cookie is a drop cookie that features chocolate chips

or chocolate morsels as its distinguishing ingredient.

 Pricing: P820

 Serving Portion: 3pcs of cookie

3. Banana Split Ice Cream

 Description: A classic banana split is a combination of vanilla, strawberry, and

chocolate ice cream served with a banana cut lengthwise and toppings like

chocolate syrup, whipped cream, and maraschino cherries.

 Pricing: P450

 Serving Portion: 3 scoop of ice cream (Good for 1-2 person)

4. Chocolate Pecan Pie

  Description: A fudgy and rich, chocolate molten filling bakes underneath a chewy

layer that could almost be passed as a crackly topped molten brownie.

 Pricing: P870

 Serving Portion: 1 sliced of pie (good for 1 person)

5. Fried Apples

 Description: Fried apples are a blend of sweet and savory, which makes them

perfect as a filling for desserts.

 Pricing: P850

 Serving Portion: 1 small bowl (Good for 1-2 person)

 Drinks (Non- Alcoholic)

1. Coffee Latte

 Description: is a coffee drink of Italian origin made with espresso and steamed

milk.

 Pricing: P250

 Serving Portion: 6oz

2. Coffee Mocha

 Description: is a chocolate-flavored warm beverage that is a variant of a café latte.

 Pricing: P250

 Serving Portion: 6oz

3. Coffee Americano

 Description: type of coffee drink prepared by diluting an espresso with hot water,

giving it a similar strength to, but different flavor from, traditionally brewed

coffee.
  Pricing: P250

 Serving Portion: 6oz

4. Iced Tea

 Description: usually served in a glass with ice, it can refer to any tea that has been

chilled or cooled. It may be sweetened with sugar or syrup.

 Pricing: P200

 Serving Portion: 12oz

5. Orange Juice

 Description: liquid extract of the orange tree fruit, produced by squeezing or

reaming oranges.

 Pricing: P220

 Serving Portion: 12oz

6. Mixed Berries

 Description: JUICE BLEND OF APPLE, GRAPE & BERRY JUICES FROM

CONCENTRATE WITH ADDED Ingredients AND OTHER NATURAL

FLAVORS.

 Pricing: P230

 Serving Portion:14oz

7. Cola

 Description: carbonated soft drink that made from the leaves of coca plant

 Pricing: P210

 Serving Portion: 12oz

8. Lavender Lemonade
  Description: Lavender Lemonade is a simple, yet refreshing combination

of water, lemon juice, fresh lavender, and simple syrup.

 Pricing: P280

 Serving Portion: 12oz

9. Mocktail

 Description: A non-alcoholic mixed drink also known as virgin cocktail,

temperance drink, or mocktail is a cocktail-style beverage made without alcoholic

ingredients.

 Pricing: P400

 Serving Portion: 8oz

 Drinks (Alcoholic)

1. Vodka Gimlet

 Description: This simple cocktail is perfect if you’re ready to upgrade from your

go-to vodka soda. It’s bracing, sweet, and a little sour.

 Pricing: P450

 Serving Portion: 30ml

2. Honeybee

 Description: This citrus-y, sweet drink made with honey and white rum is best

enjoyed during the first truly glorious day of spring.

 Pricing: P500

 Serving Portion: 30ml

3. Champagne Cocktail
  Description: Champagne cocktail, which brings bitters, lemon, and a little bit of

sugar into the equation.

 Pricing: P550

 Serving Portion: 30ml

4. Margarita

 Description: Cloyingly sweet margarita mixes have given this drink a bad name. A

well-made version is a fresh mix of lime juice and tequila, with a hint of

sweetener.

 Pricing: P620

 Serving Portion: 30ml

5. Moscow Mule

 Description: the Moscow Mule is one of the most refreshing things to sip on a hot

summer day. Its suggested vessel, a copper mug, also just looks sharp.

 Pricing: P630

 Serving Portion: 30ml

B. Menu card
C. Promos

 Holiday Promos

Holiday promos are promos that are only for holidays. In this promotion, Cielo de la Atlántida

Restaurant will give discounts & freebies to its future customers on those days.

Examples: Christmas, New Year, etc.

 Birthday Promos

Birthday promos are for people celebrating a birthday inside the Cielo de la Atlántida restaurant.

The celebrant will choose either a free dessert or a free drink and he/she will also receive a

cupcake that has a dedication letter which is ‘happy birthday’.

 Anniversary Promo
Anniversary promo is a promo that is given every year to celebrate the success of Cielo de la

Atlántida Hotel. In this promo, one lucky customer will get a 20% off his/her bill inside the

restaurant or even at the accommodation sections.

D. Facilities (New Technologies and Trends)

Digital Ordering

In this new trends and technologies, Cielo de la Atlántida uses gadgets so that customers

can order more easily but of course there are still waiters/waitresses who will come to them to

help them use the gadget. In the gadget/tablet you will see the menu card of the restaurant and

choose your order. You will also choose if you want to pay via cash, card, or online payments.

Using of QR code

In this trend and technologies, Cielo de la Atlántida uses QR Codes for customers who

want to pay thru online payments (G-cash, Pay Maya, PayPal, etc.). This kind of payment is also

hassle free for customers and nowadays many people use it because it is easy to use.

Online Table Reservation

In this new trends and technologies, Cielo de la Atlántida uses an online platform for

people who want to reserve a table for a specific date. It is also hassle free for the customers, so

they don't have to wait for an empty table to eat. And, if they reserve a table expect that they

have something important to celebrate.

Wi-Fi
 In this new trends and technologies, Cielo de la Atlántida uses free Wi-Fi for its

customers for them to enjoy and we know that anyone can have any unexpected errands like

work video calls/calls, school works, etc. it is also for them to do this kind of errands hassle free.

This WIFI for customers can really be used by them and so that they don’t get bored at their

tables while waiting for their orders.

VI. HOTEL AND RESTAURANT TRENDS AND TECHNOLOGY

Over the past years our industry, Hotel and Restaurant, has been bombarded with the new

trends all around not just in the industry but with technology in general and this has been taking a

great toll on the overall survival of a business. These new trends are relatively and undeniable

helpful and makes the work efficient and effective that is why not just the other but also the

Cielo de la Atlántida decided to walk closely with these recent technological advancements.

The Cielo de la Atlántida has been subscribing and happily using the trends for the past

months. These technologies that the hotel’s been adopting are; online booking through the help

of PMS or Property Management System as well as our very own app, amenities in each rooms

such as Voice Activated Switches around the room that are up to date and can surely be enjoyed

by our dearest patrons, the newly installed iris activated and voice activated room doors and our

latest adaptation which is the VR or Virtual Reality.

The hotel has been long since using the PMS (Property Management Software) as

software to help in organizing and managing the reservations that was accumulated both walk in

and reservation. It also immensely help the hotel in keeping the guests data private that allowed

the hotel provide exclusivity and inclusivity to each patrons. After much contemplation a website
was established to make reservation easier for the dearest patrons that instead of reserving

through call it will be made easier by just a click away. With the help of our own App, Atlántida,

the current patrons can have easy access to the services that we can offer. Those patrons that are

staying with us are the only ones that can access our app, Atlántida.

The amenities that the Cielo de la Atlántida offers upgraded ever since technology started

to overwhelm and be a trend, from the basic amenities that we offer such as TV’s or radios that

are out of date. There were also additional amenities in each room classification.

And the recent adaptation is the Virtual Reality, specific rooms in the hotel offers a

different scene by the use of technology and can be experienced by the patrons in a whole

another level as if they themselves are there. But these are only available to a specific room that

are classified in each floor of the hotel.

Cielo de la Atlántida aspires to cater to the need of the dearest patrons not just to their

ordinary but to the weird and extraordinary ones because inclusivity should be inevitable.

VII.OPERATIONAL FLOW

A .Reservation

1. Receive an inquiry or booking from guests

2. Verify room availability.

3. Verify the booking and reservation information.

4. Confirm the reservation and the payment.

5. Inform the Guest using their selected contact details.

6. Contact the guests again before their scheduled arrival

B. Guest Registration

1. Guest Arrival

2. Greeting the guests and getting their reservation information

3. Request proof of identity and check-in details.

4. Give guest any further welcome details, like facilities and service information.

5. Take payment in accordance with the terms of the reservation.

6. Specify the location of the guest’s room and other essential details, as well as the room

key.

7. Offer to assist in bringing the guests bags to the assigned room.

C. Laundry

1. Gather the dirty laundry of the guests.

2. Sort the clothes by color, washing needs, and priority.

3. Keep in track of the details of your laundry to ensure accuracy and progress.

4. Launder and dry clothes in accordance with the rules.

5. If requested, iron and press the laundry items.

6. Fold the laundry items.

7. Bring the clean laundry back to the guest room.

8. Payment for washing services.

D. Checking out

1. Asking for check out

2. Attendant call front office

3. Printing out the bills

 4. Explaining the payable amount

5. Mode of Payment

6. Signature

7. Returning room key

8. Transportation

E. Food service

1. Guest Arrival

2. Welcoming the guest

3. Ask if it’s a reservation or not

4. Presenting the menu

5. Order Taking

6. Serve Appetizer

7. Serve Main Course

8. Tea/Coffee order

9. Dessert Order

10. Presenting the check

11. Feedback

F. Transportation Service

Transportation Service Flow

Customer

1. Booking by Phone 1. Online Booking

2. Operator Makes Booking 2. Workstation Desktop

 3. Taxi Service Server 3. Taxi Service Server

4. Taxi Driver 4. Taxi Driver

VIII. REFERENCES

 https://l.facebook.com/l.php?u=https%3A%2F%2Fptop.only.wip.la%3A443%2Fhttps%2Fwww.revfine.com%2Ftechnology-
trends-hospitality-industry%2F%3Ffbclid
%3DIwAR2XxSGzWpDZK0MXuFR0mT1oBUwZeaq5NztMzrFm_82vML_Xhz0t8-
1THlQ&h=AT1c2_bvA0Z0oMWdV8kczcOKBTH07TqcWEmYfOYuIsIm_kTcU3YUtg
euFglzhowN2bmPXhx_dZfa2Rw_bZpYhtaLSP2TYDnnRFWbSffVea9OtZ2Alaz1dpAR
oF7Q9Qfdv6roxQ
 https://www.foodnetwork.com/recipes/photos/50-quick-snack-recipes?
fbclid=IwAR0mZCDOod_EpO9kJ-
TwibnihPhyNJJ4Xbd6jJU39QRCZxQkETbv0pRMtDM
 https://www.indeed.com/career-advice/career-development/job-specification?
fbclid=IwAR2pGTZSu_9IjB9-
Qcxldw6Z2YAP7yF1AyS3_hBteBUbSU2TqYK8DDXLZBs
 https://www.jobsoid.com/recruitment-process/?fbclid=IwAR20DtZB5QnwjlBgIu-bov-
D8l3j3RU53hX91t7TLCbcKhCSz-vQWCusR1Q
 https://sg.indeed.com/career-advice/career-development/hotel-departments?
fbclid=IwAR16N93QZCkzYJ2gWS2006hQap7syW8OnziZokeNM0DVI64METjli0MV
cNA
 https://study.com/academy/lesson/the-hiring-process-types-of-recruiting-strategies.html?
fbclid=IwAR1jrAmrRRZn4cahJCZt3znwumXyZrZ2qxtnQLIj6Rs79EXQcWSftRl0Y5k
 https://www.lecremedelacrumb.com/category/main-dishes/?fbclid=IwAR3JL0ZWc6L-
QR-MuG9oYP898qNPD1_cIRCi94gCIyst72jMexnG6RWd4vs