TPG Telecom Au PDF
TPG Telecom Au PDF
Important information:
You have to provide your original proof of purchase and/or delivery note on the first occasion when you’re book-ing your device in for repairs.
This will then serve as your implied warranty initiation date.
In some cases your device might need to be returned to TPG Telecom, so we recommend you keep the original packaging in a good condition and safely stored.
If your phone has a lock code or security code, please supply these details when you book it in for repairs to avoid any unneccesary delays.
It’s a good idea to back up your data frequently (contact numbers, photos, information of high importance and/or personal sentimental value).
We recommend that you back up your data before you book it in for repairs or data support service.
The condition of your device is also taken into consideration before any warranty decisions are made for replacements/exchanges, especially within the first
six months from the purchase date. We urge you to keep the screen protector on for at least the first 14 calendar days, or for as long as possible.
If you’ve dropped your device, it may appear to only be damaged externally, but it could have some internal damage that would mean your warranty is voided.
Therefore, we recommend you protect your phone with a pouch or protective cover.
Items must be returned within 7 (seven) calendar days from date of purchase that is printed on the official invoice (proof of purchase).
The original invoice (proof of purchase) as received at the point of sale must be supplied.
All devices must be assessed by our technicians for any faults reported by the client before being exchanged.
This assessment may take up to 7 (seven) calendar days. (Timeframe may be influenced by location, courier delays and/or public holidays).