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ABB Remote Support Service

ABB's Remote Support Service provides several features to facilitate faster fault identification and troubleshooting of drives, including: 1. Notification of drive alarms or faults via email to engineers for quick response. 2. Access to drive fault history, troubleshooting guides, data logs, parameter files, and APBU logs through an online portal for analysis. 3. On-demand retrieval of drive data such as parameters, logs, and files from the portal for offline review. 4. Daily backup of drive parameters for restoration in case of faults. 5. Continuous monitoring of drive performance metrics over time through the portal. 6. Generation of drive condition reports summarizing run times and fault statistics over user-selected periods

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20 views

ABB Remote Support Service

ABB's Remote Support Service provides several features to facilitate faster fault identification and troubleshooting of drives, including: 1. Notification of drive alarms or faults via email to engineers for quick response. 2. Access to drive fault history, troubleshooting guides, data logs, parameter files, and APBU logs through an online portal for analysis. 3. On-demand retrieval of drive data such as parameters, logs, and files from the portal for offline review. 4. Daily backup of drive parameters for restoration in case of faults. 5. Continuous monitoring of drive performance metrics over time through the portal. 6. Generation of drive condition reports summarizing run times and fault statistics over user-selected periods

Uploaded by

mostafagoly1358
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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ABB Drives Service

ABB Remote Support Service


Internal Quick Guide of Remote Service Features
Features
1. Faster Drive fault identification
2. Data available for Quick troubleshooting of faults
1. Fault history of drives
2. Troubleshooting guides
3. Data logger
4. Parameter file
5. APBU-logger
3. Data on Demand
4. Daily parameter backup
5. Continuous Monitoring of drives
6. Drive Service reporting
Faster Drive fault identification
Service engineer will receive E-mail notifications with all the details as soon as there is Alarm or Fault in the
drive.
It is possible to also configure notifications to be sent to customers.
Once the notifications is received service engineer can login into portal and get the full status of plant, (Faulty
drives, drives with warning, drives running, drives ready to run, disconnected) and latest events that are
occurred in Plant.

Sample Email content of fault notification Sample plant status and latest warnings
Warning +RUN DISABLED (FF54)
TimeStamp 4/25/2015 12:35:21 PM (UTC)
Drive Demo Drive
Application
Drive Serial Number -
Drive Type Code ACS 800
Customer ABB LAB
Location Bangalore
Neta 2060007

© ABB Group
02 February 2021 | Slide 3
Quick troubleshooting of faults

Complete fault history of the drive available to service engineers


All the data needed to troubleshoot is linked in failure case view. User can click and get into the details of each
data

6. Report the action 7. Export Report of the


status for the failure incident to be delivered for
case. the customer.
2. Drive data for analysis
1. Open Troubleshooting
instructions

3. Report the
performed activities.

4. Report the possible root cause 5. Report the resolution for the
possible root cause
© ABB Group
02 February 2021 | Slide 4
Quick troubleshooting of faults Datalogger
Datalogger 1 and Datalogger 2 at the time of faults can be visualized.
Data can visualized in numerical form and also can be exported to excel. Zoom in and Out is available
on graphical view.

UTC Timestamp
shown for the
mouse cursor.

Select the You can edit the Draw an area here Click here to
parameters coefficient and set to zoom in or out view the raw
displayed the value range data in text
format and to
export to
Excel.
© ABB Group
February 2, 2021 | Slide 5
Quick troubleshooting of faults Parameter file
Full drive parameter backup is available at the time of the fault.
Parameter file can be visualized in portal and also can be downloaded.
For ACS800 drives parameter backup can also be downloaded in the drivewindow format.

Click “View” and you get Click


the parameter file “Download”
opened in to your web and you get
browser. a copy of
parameter
file in as txt-
file

Click on the value and


you can choose the
display format for
status words.

© ABB Group
February 2, 2021 | Slide 6
Quick troubleshooting of faults
APBU file
APBU loggers are available at the time of faults.
These files can be downloaded to PC and can be viewed in DriveDebug (DD)

APBU –logger link is


available at the time of
To plot the trends in DriveDebug (DD):
the fault if configured.
▪ Copy the APBU logger file to local disk
▪ Change the file extension to *.csv
▪ Open the file by double clicking on it ( ll open in excel)
▪ Save it as Text (Tab delimited ) (*.txt)
▪ Open drive debug tool ( RUSB-02 should be Connected to
Drive’s available PC ; otherwise we can’t open DD because of “ No
APBU-logger communication hardware found “ Error )
history is listed on
Drive details –page. ▪ Go to File à Display DriveBDU file
▪ Select the text file which was saved in step 4. (text file shall
be copied to drivedebug program files folder for quick
access )
▪ Select (maximum - 6 ) signals of interest and plot the
trends
▪ For more information refer to document in In-house
Maintenance Manual 00586574_A.pdf (Page No: 4-6 )

© ABB Group
February 2, 2021 | Slide 7
Data On Demand Parameters, Dataloggers
and APBU-loggers
Parameter files, Dataloggers and APBU loggers are available at the time of fault by default
But it is possible to get the drive parameter backup, Dataloggers and APBU loggers on dammed. And these
downloaded files can be viewed in portal or can be downloaded to PC for analysis

1. To initiate NETA to send 3. The requested actions are added


Datalogger or Parameter 2. Select the Drive to list.
and action → click
or APBU-logger file go to You can see the status here. When
OK
“Drive Data”. the file is ready: “View” and
“Download” links appear

© ABB Group
February 2, 2021 | Slide 8
Daily Parameter backup
Daily parameter backup files are scheduled and available at 00 hour UTC (5:30 AM IST)
These backup files are available in drivewindow format for ACS800 drive where engineers can quickly
restore the faulty drive with latest working parameter set.
Also it is possible to view all the data (parameter files, dataloggers) uploaded form drive in list view

© ABB Group
February 2, 2021 | Slide 9
Continuous Monitoring of drives Signals

Drive performance data is collected continuously and stored centrally. The frequency is 1 minute at the
moment.
Service engineers can use the signal monitoring to monitor the drive.
Also pervious history of 6 months data can be visualized in the portal.
If older than 6 months history is needed then it can be exported to excel sheet for offline analysis.
It is also possible to view the data in numerical format.

zoom out. . Export to


excel

© ABB Group
February 2, 2021 | Slide 10
Service Reporting
Drive Condition report can be generated from portal for the selected period. It is possible to select the
reporting dates up to 6 months.

Generated reports can be downloaded in word document form and can be shared with customer via
e-mail.

Drive On time Period of time that power supply to


drive control board is on
Drive Run time Period of time that drive is in running state
Drive faulted Period of time that drive is in fault state
time
Drive Off time Period of time that power supply to
drive/control board is off

© ABB Group
February 2, 2021 | Slide 11
Service Reporting - Sample report

Availability Calculation based


on Drive’s Main Status Word.
Drive is unavailable during time
period started with TRIP and
finished with first RDY_ON

Output power statistics

Critical faults: Faults that


occurred when drive was
running
Non critical faults: faults when
drive is stopped
Warning: Indicate user
intervention needed

© ABB Group
February 2, 2021 | Slide 12
© ABB Group
February 2, 2021 | Slide 13

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