Standard Bill Sample

Customer Account Number

How to Contact Us
Use this number when requesting
Our emergency number and
information about your account or
general phone number can be when paying your bill.
found here. You can also visit
us online to access your
PB_20160727093000.dat
PHILADELPHIA GAS WORKS Page: 1 of 3
Gas Leak Emergencies: 215-235-1212
account information. Billing & General Information (English & Espanol): 215-235-1000
Access Your Account Online: www.pgworks.com
Billing Date: Jun 08, 2016
Account Number: 9999999999

MONTHLY STATEMENT
Easy-to-read Bill Summary From May 06, 2016 thru Jun 07, 2016 (32 Days)
JANE DOE
Here you can find a summary 1234 MAIN ST
PHILADELPHIA PA 19122
of your account activity
including current charges, any Billing Summary
past due amounts and your Past Due Amount
Current Charges $113.77
total amount due. A detailed Adjustments $1.74

breakdown of your charges Total Amount Due By

Jul 01, 2016
$115.51
‡ Average daily temperature 67.5 °F.
can be found on page three Your Natural Gas Supplier

of the bill. NATURAL GAS SUPPLIER

‡ Your average daily cost is $3.56 compared to
$3.57 last year.
456 MAIN STREET ‡)RUWKHODVWµ§PRQWKV
PHILADELPHIA, PA 19003 - Your total usage is 1093 Ccf.
(999) 999-999 - Your average monthly usage is 91.08 Ccf.
NATURGASSUPPLIER.COM
Energy Usage Information A
24-month graph displays a Vacationing this summer? Sign up for E-bill through MyAccount and have your PGW bill sent directly to your email. Go
paperless at pgworks.com
snapshot of your energy Be Sure Before You Open the Door. Before letting anyone claiming to be a utility worker into your home, always ask for
ID. Unsure? Call PGW or 911.
usage including the average Declare your independence from writing checks every month! Sign up for Autopay by visiting the Customer Care section of

daily temperature for the pgworks.com.

billing period as well as your

average daily cost compared Questions or Complaints about your bill? Please call us before the due date at 215-235-1000, or write to: PGW P.O. Box 3500, Phila., PA 19122-0050

to the previous year. This will Please return this portion with your payment.
Write your account number on your check or money order made payable to Philadelphia Gas Works

help you monitor your usage Account Number:

Due Date:
9999999999
Jul 01, 2016
and energy saving efforts. Place "X" in box for address
corrections. Print corrections
Please Pay: $115.51

on reverse side.
Amount Enclosed:

PGW News
Here you will find relevant Philadelphia Gas Works
P.O. Box 11700
account information, energy JANE DOE
1234 MAIN ST
Newark, NJ 07101-4700

savings tips, and more. PHILADELPHIA PA 19122

0099999999998000000000232564

Payment Stub
Tear off this portion of your
bill and return it with your
payment; the stub includes
your account information for Amount Due and Date
your convenience. Save on This section reflects the total amount
the cost of an envelope and due and the date that it is due.
stamp - make a free payment
through Autopay. Visit
pgworks.com
 Standard Bill Sample

General Information
Here you can find general
contact information, office GENERAL INFORMATION
hours, and locations to our ACCESS YOUR ACCOUNT ONLINE VISIT A CUSTOMER SERVICE CENTER

customer service centers. www.pgworks.com

CONTACT US BY PHONE
(9AM TO 5PM)
Center City 1137 Chestnut St. (M, T, TH, F)
Gas Leaks & Emergencies (24/7) 215-235-1212 Germantown 212 W. Chelten Ave. (T, W, F)
Billing & General Information (8am to 6pm, M-F) 215-235-1000 S. Philadelphia 1601 S Broad St. (M, W, TH)
Appliance Service 215-235-2050 Frankford 4410 Frankford Ave. (T, TH, F)
Report Theft of Gas 215-684-6383 N. Philadelphia 1337 W. Erie Ave. (M, W, TH)
Hearing Impaired TTY Line 215-236-4646 W. Philadelphia 5230 Chestnut St. (M, T, W, F)

Explanation of Terms EXPLANATION OF TERMS

BUDGET PLAN – This plan is available to all residential customers who are not in arrears. It spreads your payments over a 12 month plan.

This section contains a detailed You may start the Budget Plan at any time. To do so, or for more information, call 215 235-1000 or visit any of our Customer Service
Centers.
explanation of terms that could CCF - 100 cubic feet of gas. This is a measure of gas usage. DEKATHERMS (DTH) - A measure of the heat content value
hundred seventy cubic feet. MCF - 1,000 cubic feet of gas.

of gas. Gas usage is determined by multiplying the MCF used by the heat content value of the gas. One DTH equals approximately nine

be found on your bill. COMMODITY CHARGE – The charge for basic gas supply service which is sold either by volume (ccf or mcf) or heating value (dekatherms).
CUSTOMER CHARGE – A monthly charge to cover NGDC costs such as maintaining the lines, meter reading and billing.
DISTRIBUTION CHARGES – The charge for delivery of natural gas from the city gate to the consumer.
DISTRIBUTION SYSTEM IMPROVEMENT CHARGE – The charge for the increased repla cement of infrastructure (e.g. pip es) which is

calculated by applying the same percentage to both the customer charge and the distribution charge.
GAS COST ADJUSTMENT – Amount billed or credited each month to account for differences between projected and actual gas supply costs
of the Natural Gas Distribution Company.
METER READING INFORMATION – PGW shall use its best effort to obtain an actual meter reading regularly, and at least every six months
for customers without automatic meter reading devices. When the meter is not read, we estimate your gas use. To avoid estimates, you may
read your own meter and tell us the reading by calling 215 232-2244 at any time. We also offer stamped, pre-addressed post
cards, which you can use to send us your meter reading by the specified date. To request a supply of these cards, call 215 235-1000,
or write us at P.O. Box 3500, Philadelphia, PA 19122.
MIGRATION RIDER – Applies to customers switching to an alternative gas supplier or interruptible service. Credits or surcharges a
customer’s bill for gas costs that the company paid during the time that the customer bought gas from PGW but which have not yet been fully
recovered from or paid back to customers.
NATURAL GAS DISTRIBUTION COMPANY (NGDC) –A state regulated natural gas utility which owns the gas lines and equipment
necessary to deliver natural gas to the consumer.
PAYMENT AGREEMENT PLANS – If you are behind and cannot pay your full bill, PGW offers special payment plans. Call our Collection
Department at 215 235-1777 or visit any of our Customer Service Centers.
STATE SALES TAX –An approximate amount of your bill that is used to pay taxes to the Commonwealth of Pennsylvania.
WEATHER NORMALIZATION ADJUSTMENT (WNA) –An adjustment approved by the Pennsylvania Public Utility Commission as a way to
help PGW stabilize its income and operate more efficiently within its budget during the heating season.
Pennsylvania’s Gas Choice NATURAL GAS SUPPLIER

Important information about If you have selected a Natural Gas Supplier other than PGW, the Natural Gas Supplier is responsible for the billing of Natural Gas Supplier
charges. PGW will bill for gas delivery according to the tariff for your rate class. Commodity prices and charges are set by the Natural Gas

natural gas supplier options. Supplier you have chosen. The Public Utility Commission regulates the distribution prices and services.
RIGHTS & OBLIGATIONS
A summary of your rights and obligations as a PGW customer will be made available upon request. A Rate Schedule and an explanation of
how to verify the accuracy of a bill and an explanation of the various charges will be made available upon request.
Mailing Address

Electronic Check Recovery Authorization Name

When you pay by check, preauthorized bank draft, ACH, or by a Street

State Zip
telephone authorized transaction you expressly authorized PGW, City
if your check is dishonored or returned for any reason, to Telephone ( )

electronically debit your account for the amount of the check

plus a processing fee not to exceed the state maximum legal Service Location (Address of Property)
limit (plus all applicable sales tax). The use of a check for
payment is your acknowledgment of this policy and its terms. Street
City State Zip
Telephone ( )
 Standard Bill Sample

Payments Received This

section details the payments PB_20160727093000.dat
JANE DOE Page: 3 of 3
you have made so you can 1234 MAIN ST Billing Date: Jun 08, 2016
PHILADELPHIA PA 19122
see exactly how you paid Account Number: 9999999999

and the total amount we

received. Meter Detail Meter #: 99999999 Cycle #: 06 Next Meter Read: Aug 05, 2016
Multiplier 1.0000 Gas Pressure Factor: 1.000 Service Point ID: 9999999999
From To Usage Conversion Total

Date Reading Type Date Reading Type Difference (Ccf) Factor Therms

Meter Detail 05/06/2016 46387 Actual 06/07/2016 46501 Actual 114 114.00 1.0591 120.73

This section outlines the Current

Basic SA ID# 9999999999, 1234 MAIN ST

details of your meter reading Charges Commercial Heat & Domestic

Delivery Charges

including meter number and Customer Charge @ $18.00 ..........................................................................................

$18.00

approximate next meter Distribution Charge 114 Ccf @ $0.64162

...................................................................

$73.14
..........................................................
Distribution System Improvement Charge 5% $4.56

read date. Weather Normalization Adjustment

Migration Rider 114 Ccf @ -$0.3269
............................................................................

...........................................................................
$55.34
-$37.27
__________
Total Delivery Charges .........................................................................................................
$113.77
__________
Total Current Billing Charges ..... .. ... .. .. ... .. ... .. .. ... .. ... .. .. ... .. ... .. .. ... .. ... .. .. ... .. ... .. .. ... .. ... .. .. ... .. ... $113.77

Current Basic Charges This

Adjustment Adjustments for SA ID # 9999999999
section details your current Detail Late Payment Charge
.....................................................................................................
$1.74

charges. Refer to the back of Total Adjustments $1.74

..... ......... ... ......... ... ......... ... ... ......... ... ......... ... ......... ... ......... ... ... ......... ... ......

your bill’s first page for a PGW Your estimated gas price to compare is $0.42245 per CCF.This may change in March, June, September and
Messages December.
detailed explanation of these
charges. Shopping Information Box
When shopping for Natural Gas with a Natural Gas Supplier, please provide the following:

PGW Account #: 9999999999

Service Point ID: 9999999999
General Service Commercial
Distribution System
Rate Class:
Rate Schedule: GSC

Improvement Charge If you are already shopping know your contract expiration date.

The charge for the increased

replacement of infrastructure
(e.g. pipes) which is
calculated by applying the
same percentage to both the
customer charge and the
distribution charge.