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Concepts and Principles of CSW

Completed Staff Work (CSW) involves thoroughly researching a problem or proposal so that a decision-maker needs only to approve or disapprove the recommended course of action. The CSW process includes identifying the problem, finding solutions, and preparing a recommendation with supporting documents. CSW results in a "yes-sable proposition" that anticipates and answers all questions, so the superior can simply decide without further work. Lack of CSW places undue burden on the decision-maker and risks conflicting statements without proper analysis and backup.

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Sameeha Ali
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27 views

Concepts and Principles of CSW

Completed Staff Work (CSW) involves thoroughly researching a problem or proposal so that a decision-maker needs only to approve or disapprove the recommended course of action. The CSW process includes identifying the problem, finding solutions, and preparing a recommendation with supporting documents. CSW results in a "yes-sable proposition" that anticipates and answers all questions, so the superior can simply decide without further work. Lack of CSW places undue burden on the decision-maker and risks conflicting statements without proper analysis and backup.

Uploaded by

Sameeha Ali
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Concepts and

Principles of
CSW
When to use CSW

Written and Verbal Speeches and Initiating Idea Problem Solving Decision Making
Reports Presentations

NAME OR LOGO !2
When to use CSW

Recommendations Project And many other


for Improved Development uses
System

NAME OR LOGO !3
NAME OR LOGO !4
"Completed Staff Work
is one of the best ideas
to come out of an
otherwise militaristic,
authoritarian model of
management".

NAME OR LOGO !5
NAME OR LOGO !6
NAME OR LOGO !7
Do you get approval
the first time item is
presented during the
Committee Meeting?

NAME OR LOGO !8
What is Incomplete Staff Work (submitted to the Committee)

• A proposal submitted to the Committee goes back


and forth
• Report not comprehensive/ shallow evaluation
• Insignificant information and statistics
• Or too many statistics
• Proposal with inadequate options, recommendations
and operational instruments

NAME OR LOGO !9
What is Incomplete Staff Work (submitted to the Boss)

• Draft submitted at the last minute


• Explanations that are vague, general
• Long document without executive summary
• Report with no supporting data, original letter
requesting the report, basis of recommendation, etc
• Submitting documents in piece-meal fashion
• Draft that did not undergo proofreading

“The job is not done until the paperwork is signed.”


NAME OR LOGO !10
Completed Staff Work
is the total analysis and preparation of a task, opportunity, or problem so that after
their presentation of the solution, all that remains to be done by the next level of
management is to indicate approval or disapproval of the proposed action.

NAME OR LOGO !11


If it was CSW, then…
• Outputs are adopted by the superior, or action is made
by the superior based on the staff work.
• No other action is made by the superior except to
decide. The outputs are not returned.
• Superior commends the staff for the output.

NAME OR LOGO !12


CSW has to do with
thinking through an idea
or proposal so thoroughly,
all your boss has to do is
make the "go/no go"
decision……

CSW = Signature-
ready paper There is nothing for them
to add.
NAME OR LOGO !13
• Present the person with
everything done so that
the only action required
on the part of the person
is to say, "Yes“.
• You do all the up-front
work: secure permissions,
CSW = “Yessable
fill out forms, formulate a
proposition
plan with alternatives, etc.

NAME OR LOGO !14


CSW requires completed action…

When presented to the ….. With their


Chair/ the Boss for questions anticipated
approval, the proposal and already answered
should be worked out in
in the presentation.
finished form.

NAME OR LOGO !15


CSW = Scientific problem solving

○CSW is the process by which a staff thoroughly


studies a problem or issue and makes a
recommendation of the best option, such that all that
remains to be done on the part of the decision-
maker is to indicate approval or disapproval of the
recommendation.

NAME OR LOGO !16


CSW Process
Identify the
problem and Collect and Develop and
establish a work analyze the data assess options
process

Develop
Present to the Obtain decision recommendations
approving body maker approval and draft the
report

Implement the Follow-up


approved

NAME OR LOGO !17


CSW Process

Identify the
problem Find solutions

Prepare material
Recommend a to implement the
solution recommendation

NAME OR LOGO !18


Ask yourself: “Are there sufficient
information in the output I
submitted such that my superior will
not have to do anything else except
to decide?”

• Facts
• Assumptions
• Alternatives
• Advantages & disadvantages
• Ramifications
• Risks
• Resources The test of CSW
• Consultation
• Policies, directives, etc
NAME OR LOGO !19
People involved in CSW

Committee
Director
Subordinate Chair

Subject
Matter
Manager Expert
Pproject
Sponsor

NAME OR LOGO !20


Principles of CSW

Research
Proper coordination and validation
Extensive analysis
Provision of options, recommendations
Provision of proper action documents to
implement decisions (memo, letter, SO, EO, AO)
Simple communication style
Follow-up action such as monitoring & reporting
to superior

NAME OR LOGO !21


Result of lack of CSW

It causes problem for the Director/Chair


There will be conflicting statements on an issue
Accountability is centralized on the superior
without the necessary back-up/support

NAME OR LOGO !22


Thank
You
Dante Victoria Jr.

+1 23 987 6554

[email protected]

http://www.fabrikam.com/

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