Module 1 - Human Behavior in Organization
Module 1 - Human Behavior in Organization
I. Preliminaries
Introduction to the This module follows the Introduction which is the discussion of the Syllabus and Grading System. The
Module Objective module discusses the fundamentals of human behavior and the underlying assumptions and principles
about it. The other part is a presentation on the effects of human needs to the motivation of people.
Needs satisfaction will be established as the main reason of motivation supported by models about it.
Assessment/
Section Topics Learning Outcomes Evaluation Modality
Section 1: Assumptions, 1. distinguish actions as whether they are Self-assessment Modular Blended
Concepts, and Principles on human act or act of man; Instrument with Teaching – Online
Human Behavior 2. understand the varied triggers of human computation and via LMS
actions related to the assumptions, analysis via google
Section 2: Methods of Studying concept, and principles of human behavior; form Modular Blended
Human Behavior 3. define and examine the methods of Teaching – Offline
studying human behavior as part of self- Learning Journal Via Printed
Section 3: Motivation direction; Modules
4. improve their own actions in interpreting Test of cognitive
Section 4: Needs Satisfaction and justifying their behavior. analysis of a situation Face-to-face if
Models 5. understand the behavior of people as well on human needs via applicable
as their own as related to things that google form
Section 5: Motivation-Hygiene motivate such behavior;
Theory 6. identify basic forms of human needs that
motivate actions;
Section 6: Behavior modification 7. describe the effects of positive and
negative reinforcements to actual human
Section 7: Role of expectation behavior;
8. distinguish behaviors that may affect
Section 8. Equity theory equality, create pain to others, produce
satisfaction felt by others, and motivate
others;
9. integrate social learning to personal
practice or application.
II. Instructions
Human Behavior can be defined as the actions or reactions of a person in response to external or internal stimulus situation.
Molecular behavior is defined as the sudden behavior what occurs without thinking something.
Example: A wife throws a plate to the husband and the husband avoid the plate at once.
Molar behavior is the opposite of molecular behavior; it is when human behavior occurs with a thinking process.
Example: Military officers hold a meeting and discusses ways on how to attack the camp of the insurgents.
Overt behavior is the behavior that is visible and what occurs outside of human being.
Example: Peter is listening and laughing to the funny stories of Tony.
Covert behavior is the behavior that is not visible and what occurs inside of human being.
Example: Peter is thinking and smiling silently on how ridiculous the way Tony talks.
Voluntary behavior is the behavior that depend on human want. Human beings always have control on voluntary behavior.
Example: Liza took a bath after a long day of working in the field.
Motivation is the process that initiates, guides, and maintains goal-oriented behaviors. Motivation involves the biological,
emotional, social, and cognitive forces that activate behavior.
Cognition is a term referring to the mental processes involved in gaining knowledge and comprehension. These cognitive
2. Stimuli are those factors which impact the sensory organs of our 5 sensory input channels: sight, hearing, smell, taste, and
touch. Among a range of physiological responses, stimulants are known to raise both systolic and diastolic blood pressure,
increase heart rate, increase respiration rate, increase body temperature, cause pupillary dilation, heighten alertness, and
increase motor activity The impact of stimuli is a function of frequency, recency and felt intensity. For a very simple example,
your behavior may be different from the first time you see a famous actress than your behavior after seeing the actress
frequently or regularly. In the same manner, your behavior is different the first time you taste a very spicy food that your
behavior after regularly eating a very spicy food. Thus, our behavior will be varied as our sensory organs receive frequent or
strong inputs.
3. Behavior is caused but its causality is uncertain and usually multiple: rational (cognitive) or an emotional (affective) basis.
Each time we make a decision, it is the belief that the left part of our brain is in conflict with the right side of our brain. The left
(and more rational side) tells us to act logically, while the right side of our brain puts up an exaggerated fight for follow ing the
heart's desire. Thus, there are people who behave rationally and those who behave based on emotions.
4. Classical conditioning is a powerful technique for altering the behavior of
others.
Classical conditioning is the development of associative links like stimulus-
response (S-R) between forces and phenomena. This has been reflected in the
experiments on conditioning a dog by Ivan Pavlov. Pavlov (1902) started from
the idea that there are some things that a dog does not need to learn. For
example, dogs don’t learn to salivate whenever they see food. This reflex is
‘hard-wired’ into the dog. In behaviorist terms, food is an unconditioned stimulus
and salivation is an unconditioned response. (i.e., a stimulus-response
connection that required no learning). Next, Pavlov began the conditioning
procedure, whereby the clicking metronome (a device that can cause sound) was
introduced just before he gave food to his dogs. After a number of repeats (trials)
“You cannot teach old dogs new tricks”
of this procedure he presented the metronome on its own. As was expect, the
sound of the clicking metronome on its own now caused an increase in dog’s salivation. The classical conditioning technique is
applicable to human behavior. As a child, he must be conditioned or simply stated, trained to behave accordingly to situations.
Respect to elders, being courteous, and not telling a lie are some of the things that must be trained to a child and not when a
person is an adult and has committed crimes.
5. There are no two individuals who are alike in all dimensions.
As stated above, even twins who are very much similar in facial features will have differences in their behavior. Exposure to
their environment is one of the factors that influence each other’s behavior. For example, people may differentiate each other
in personalities. There are those who are categorized in their personalities as extrovert, introvert or an ambivert. Extroverts are
those people who gain energy by being around people. They are extremely friendly and who love discussing their ideas with
others or simply love spending time socially. Introverts are those people who are not very confident about themselves, they are
not shy but they avoid interactions with others and are very emotional. Ambiverts are generally those who have a balance of
extroverts and introverts in their personality.
REASONS FOR STUDYING HUMAN BEHAVIOR
The study of human behavior is absolutely essential for anyone to make positive relations with others and avoid unnecessary
conflict. The study of human behavior needs to be part of any educational curriculum program because it helps one to
understand that it’s part of our human nature to make mistakes, that good intentions lead to mishaps and that unnecessary
things happen. Another consideration is that we are currently living in a multi-cultural society which includes diverse ways of
self-expressions and lifestyles which demands that one become aware of and cognizant of the myriad ways of living and how to
be and maintain good relations with others. We all stand to benefit when we are self-aware and cognizant of differences.
Getting along with others is essential to succeeding in life. If we are too quick to judge others and do so without awareness, we
run the risk of creating ill-will and generating personal conflict and hindering positive social relations. The two main purposes of
the study of human behavior in business programs are:
TANAUAN CITY COLLEGE ENTR02 – MODULE 1 HUMAN BEHAVIOR IN ORGANIZATION
1. To anticipate of behaviors of others; and
2. To have an understanding of the actions of people.
SECTION 2. METHODS OF STUDYING HUMAN BEHAVIOR
Human behavior is a phenomenon which was observed, THE THREE-LEVEL METHOD APPLIED
described, and speculated on cursorily sans any formal and IN THE ORGANIZATION
written objectives and procedures. The maintenance of
good relationships between and among individuals and
groups was considered an
art which mainly used speculation, informal and irregular
observation of people and incidents. Philosophy based on
speculation and logic and physiology based on
experimental observation were the only two main
approaches to the study of human behavior.
The study of human behavior as a science began only in
the 19th century. It was an offshoot of the studies in
various disciplines like psychology, sociology,
anthropology, and economics. Its foundations are rooted
in these sciences. The methods used in the study of human behavior are the same as those in other sciences – experiments,
surveys and case method. It makes use of observation, interview, questionnaire, check list, scales psychological tests, and
statistics.
1. THREE-LEVEL METHOD
Milton proposed a model of studying human behavior at three levels: individual, group, and organization. It is called the I-G-O
Model. This classification is the basis for differentiating the content of the courses in human behavior offered at the three
program levels in schools. At the Undergraduate Level, the individual is the focus of attention; in the Master’s Program,
emphasis is placed on the group; and at the Doctoral Level, human behavior is studied at the organizational level.
2. INTERDISCIPLINARY MODEL.
Human behavior in organization is inter- and multi-disciplinary. At
the individual level, psychology provides knowledge of
perception, motivation and learning, while physiology and
anatomy gives information and principles on the body and how it
works. At the group level. Sociology and other disciplines like
social work and education have given much contribution.
Sociology offers insights into the roles, norms, authority, power,
influence and status. Anthropology and other sciences like
economics, business, law and medicine have wrought more
changes and influences on human behavior at the organizational
level. Culture and its artifacts are the main contribution of
anthropology in the study of behavior in organization.
3. DEVELOPMENTAL MODEL
People grow and move to higher levels of resourcefulness, creativity, competency, and self-realization through proper
maintenance, recognition, and development programs. Keith and Davis call this the “human resources (supportive) approach.”
These basic and potent needs are recognized and fulfilled by the organization which considers them as “the central resource in
any organization and any society.
To the extent that people are well screened and selected, maintained and supported, recognized and developed, they can bring
in and develop the various artifacts of an organization : philosophy (mission, goals, objectives, aims), funds (equity, borrowings,
loans), values (needs, responsibilities), facilities (land, building, equipment, supplies), and technology (processes, knowhow).
People are the main crux and heart of the organization, the six components are at their beck and call. These six components
affect the individual who alters his behavior in a context which he himself has created.
4. SYSTEMS MODEL.
A social system is a complex and dynamic set of AN OPEN SYSTEM SUPPORTED BY EACH SUB-SYSTEM IN THE ORGANIZATION
relationships among its actors interacting with one
another. An organization is a social system
consisting of various parts at its subsystems. The
systems theory posits that the organization is an
open system with internal and external factors
impinging on its subsystems making it very fluid,
tenuous, dynamic and complex and these parts are
interdependent and interrelated with each other This concept is opposed to the traditional view of a closed system with
independent and uninterrelated parts.
5. CONTINGENCY MODEL
The varied factors in each problematic situation may constitute a unique condition. The problem- solver must explicitly consider
the specific conditions to which a problem relates instead of simply prescribing a solution which may have worked elsewhere but
under different conditions. This means that “no solution can work under all circumstances.” Every problem must be studied and
analyzed in light of complex factors that may br highly interrelated with each other.
SECTION 3: MOTIVATION
Motivation is the strength of the drive towards an action. Motivation refers to a whole class of drives, needs, and similar forces
that prompt a person to act in a certain way or to develop a tendency for specific behavior. People form many habits and those
habits make a person do what he does almost instinctively. Thus, becoming part of the person’s nature. Examples of habits are
reading books, playing online games, and baking.
A basic model of motivation is drawn above. Personal needs and drives produce some imbalance in the person’s natural being.
For example, the need for food produces discomfort in the form of hunger (tension). He identifies goals and then takes some
kind of effort to fulfill his goals. The basic goal is to eat in order to relieve himself of hunger. Effort in the model means he have
to stand up and do certain actions. He examines the environment around him by looking for food at home or outside the home.
Abilities will mean the ability to cook food or to buy food. The action, if successful, produces need satisfaction.
Socio-cultural values play an important role in
motivation and behavior. The following cultural
concepts are useful in explaining behavior
patterns:
1. Amor propio or self-esteem
This is a deep sense of dignity – a desire to be
treated as a human being rather than as a thing.
A Filipino is very sensitive to words or actions of
other which might be construed as violating his
amor propio.
2. Hiya or embarrassment
This refer to a feeling of inferiority, shyness, and
alienation which is a painful experience. This
usually leads to a Filipino to avoid hiya by
behaving in what is deemed to an acceptable way.
3. Utang na loob or obligation
This is a sense of gratitude for favors or help received from others. Because he has utang na loob, a Filipino would exert effort to
be able to repay sometime in the future a favor given to him though not necessarily in the same form as it was granted.
4. Pakikisama or getting along together
This is a desire for smooth interpersonal relations (SIR). Filipinos place a high value in developing or maintaining good feelings
with others. In group work, the tendency is to maintain rather than ignore pakikisama which may lead to inefficiencies.
Certain motives come about as a result of the cultural environment in which a person
lives. In western societies, David McClleland identified three (3) motives affecting
behavior:
1. Achievement motive
People with a high need for achievement have an intense desire for success. They work
hard and take carefully calculated risks. They take personal responsibility for getting a
job done.
2. Affiliation motive
People with a high need for affiliation are concerned with maintaining pleasant social
relationships. They want friendly interactions with others.
3. Power motive
People with a high need for power have a great desire to influence people and control
situations. They seek leadership positions and are willing to take risks to get there.
1. Management of Human Behavior in Organization by Concepcion Rodil Martires and Galileo S. Fule