Scribd
Upload
22 views5 pages

Cubist Resume

George Khoza completed high school in 1998 in South Africa. He has since participated in various training programs focused on topics like SQL queries, leadership, communication, stress management, and human rights. Khoza has over 15 years of experience in roles like club manager, MIS consultant, quality manager, special projects supervisor, supervisor, and team leader in industries such as banking, telecommunications, and fitness. His responsibilities have included managing teams, analyzing data, improving operations, and ensuring quality standards. Khoza is proficient in tools like SQL, Microsoft Office, and various call center and data analysis software. He seeks to contribute his skills and expertise in a dynamic environment.

Uploaded by

Mvuleni Radebe
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
22 views5 pages

Cubist Resume

George Khoza completed high school in 1998 in South Africa. He has since participated in various training programs focused on topics like SQL queries, leadership, communication, stress management, and human rights. Khoza has over 15 years of experience in roles like club manager, MIS consultant, quality manager, special projects supervisor, supervisor, and team leader in industries such as banking, telecommunications, and fitness. His responsibilities have included managing teams, analyzing data, improving operations, and ensuring quality standards. Khoza is proficient in tools like SQL, Microsoft Office, and various call center and data analysis software. He seeks to contribute his skills and expertise in a dynamic environment.

Uploaded by

Mvuleni Radebe
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 5

EDUCATION

Secondary Education: George Khoza


High School Completion Year: 1998

Additional Training

- SQL Queries 2011

- Communication and Leadership Workshop


(Merchants, 2006)

- Stress Management Workshop


(Merchants, 2006)

- Human Rights Training (Human Rights


Commission, 2004)

- Governance & Strategic Planning Training


(HCMS, 2004)

- Assertiveness Training (WEP, 2002)

- Leadership Training (Mentor, 2003)

- First Aid Training (Humana People to


People, 1999)

WORK
MVULE EXPERIENCE
NI Club Manager - Mzansi Gym

RADEB Company: Mzansi Gym

E Duration: June 26, 2021 - Present

Locations: Kwa-Thema Gym and Mzansi Gym

JOB TITLE Responsibilities:


HERE - Efficiently managed operations of two gym
facilities, achieving consistent growth in
PROFILE membership and revenue.

- Oversaw various departments, including


Experienced and
reception, admin/collection, fitness
adaptable professional instructors, cleaners, and group instructors.
with a strong background
in club management, - Designed and implemented streamlined
quality assurance, and processes for reception access, admin,
data analysis. Proficient in payments, and audits.
utilizing a wide range of
- Led hiring, training, and performance
software tools, including
management of staff members, resulting in a
SQL, Microsoft Office Suite, cohesive and motivated team.
MS Project, and Adobe
Photoshop. Proven track - Conducted daily and weekly audits to ensure
record of driving team high-quality service delivery and adherence to
performance and standards.
operational excellence. - Proactively interacted with clients to address
Seeking an opportunity to concerns, gather feedback, and improve
contribute my skills and member experiences.
expertise in a dynamic
environment. - Provided insightful reports to the owner,
offering data-driven insights into gym
numbers, sales, collections, and maintenance.

CONTACT - Successfully organized engaging events that


fostered a strong sense of community among
gym members.

MIS Consultant - African Bank Collections


Duration: March 2014 - September 2016

Responsibilities:

- Compiled and ran SQL queries for report


generation, providing crucial insights into
collection performance.

- Offered statistical data for quality


management and performance tracking,
contributing to data-driven decision-making.

- Analyzed daily activities to meet and exceed


service level targets, ensuring optimal
customer service.

- Played a pivotal role in designing and


implementing a new tallyman system,
enhancing operational efficiency.

Quality Manager - African Bank Collections


Duration: October 2012 - Present

Responsibilities:

- Spearheaded the development and


execution of comprehensive quality policies
and strategies.

- Collaborated with compliance teams to


ensure call center operations were fully
compliant with regulations.

- Led quality enhancement processes for


Physical Address: 82 supervisors and quality analysts, resulting in
Morapedi Street, Kwa- improved performance metrics.
Thema, Springs, 1575
- Initiated and conducted interventions for
Postal Address: 82 Morapedi non-performing team members, identifying
Street, Kwa-Thema, Springs, areas for improvement.
1575 - Leveraged SQL expertise to compile and
analyze monthly reports, offering actionable
insights to leadership.

- Managed team training initiatives,


simulations, and coaching sessions, driving
continuous improvement.

- Currently leading a team of 10 Quality


Analysts, fostering a culture of growth and
excellence.

Special Projects Supervisor - African Bank


Collections MIS Dept
Duration: May 2011 - October 2012

Responsibilities:

- Utilized SQL to extract and analyze data,


identifying opportunities for improving
collections efficiency.

- Conducted daily exception analysis and


devised effective solutions to enhance
operational performance.

- Created detailed performance reports,


identifying specific areas for consultant
improvement.

- Played a pivotal role in the design of a new


tallyman system, contributing to increased
operational effectiveness.

Supervisor - African Bank Collections


Duration: October 2009 - May 2011

Responsibilities:

- Effectively managed a team of 14 individuals,


consistently achieving KRA and cash targets.

- Analyzed reports and call quality to identify


performance improvement areas,
implementing tailored coaching strategies.

- Led recruitment, interviews, and


communication efforts, contributing to a
collaborative and engaged team environment.
Team Leader - FNB Homeloans
Duration: April 2008 - September 2009

Responsibilities:

- Successfully managed a team of 12, ensuring


consistent adherence to daily service level
agreements.

- Demonstrated strong leadership by


consistently applying operational guidelines
and processes.

- Monitored performance, attendance, and


absence levels, maintaining a productive and
accountable team.

Junior Coach - Vodacom Call Centre


Duration: 2005 - 2006

Responsibilities:

- Participated in a Performance Management


Program, identifying agents who were
performing below set standards.

SKILLS
SQL

- Microsoft Office Package

- MS Project

- Advanced Excel

- Adobe Photoshop

- Adobe Illustrator

- Business Manager (Call Recording)

- Supervisor Interaction

- Tally Man

- Davox

- Nice
- AS400

- CMS

- AVAYA

- Workforce Management Application

You might also like