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How American Airlines Handling Lost Luggage, Damaged Suitcase and Delayed Arrival of Suitcase

American Airlines has processes for handling lost, damaged, and delayed luggage. For lost luggage, they use a baggage tracking system to locate bags and deliver them to passengers. For damaged bags on domestic flights, passengers must report damage within 24 hours to file a claim, and the airline will assess repair or replacement costs. If luggage is delayed and does not arrive on the flight, American Airlines will work to locate and deliver it and allow passengers to track delayed bags on their website or app.

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101 views1 page

How American Airlines Handling Lost Luggage, Damaged Suitcase and Delayed Arrival of Suitcase

American Airlines has processes for handling lost, damaged, and delayed luggage. For lost luggage, they use a baggage tracking system to locate bags and deliver them to passengers. For damaged bags on domestic flights, passengers must report damage within 24 hours to file a claim, and the airline will assess repair or replacement costs. If luggage is delayed and does not arrive on the flight, American Airlines will work to locate and deliver it and allow passengers to track delayed bags on their website or app.

Uploaded by

Ivan Mallari
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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How American Airlines handling Lost Luggage, Damaged Suitcase, and Delayed arrival of suitcase?

American Airlines is a major US-based airline headquartered in Fort Worth, Texas, within the Dallas–Fort
Worth metroplex. It is the largest airline in the world when measured by fleet size, scheduled
passengers carried, and revenue passenger mile.

American Airlines has a detailed process in place for handling lost luggage. If you discover that your
luggage is missing, you should immediately report it to the American Airlines baggage service office at
the airport or file a claim online. The airline will then use a baggage tracking system to locate your lost
luggage. Once your luggage is found, American Airlines will deliver it to the address you provided or hold
it for you to pick up.

Also, you can track the progress of your lost luggage using the airline's website or app. If your luggage is
not found within a certain timeframe, you may be eligible for compensation for the lost items.

Damaged suitcase and Delayed Arrival of Suitcases

Damage to delayed bags on domestic flights that are delivered, or that you pick up, must be reported
within 24 hours of receipt. They will provide you with a 13-character file reference number to use when
filing your claim. The airline will then assess the damage and determine whether it is repairable or if the
bag needs to be replaced.

If the damage is repairable, American Airlines may cover the cost of the repair. If the damage is
irreparable, the airline will offer to replace your bag with a comparable one. In either case, you will need
to provide proof of purchase or the bag's value.

Delayed Arrival of Suitcases

If your luggage is delayed and does not arrive on your flight, American Airlines will make every effort to
locate and deliver your luggage to you as soon as possible. You should report the delayed luggage to the
American Airlines baggage service office at the airport or through their website as soon as you realize it
has not arrived.

The airline will use a baggage tracking system to locate your luggage and then arrange for it to be
delivered to you or held for you to pick up. You can track the progress of your delayed luggage using the
airline's website or app.

It's important to note that the airline's liability for lost luggage is limited, so it's a good idea to purchase
travel insurance that covers lost or damaged luggage.

REFERENCES

https://www.aa.com/i18n/travel-info/baggage/delayed-or-damaged-baggage.jsp#:~:text=If%20you
%20notice%20damage%20to,at%20the%20Baggage%20Service%20Office.&text=Damage%20to
%20delayed%20bags%20on,use%20when%20filing%20your%20claim.

https://www.aa.com/i18n/travel-info/baggage/liability-limitations.jsp

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