0% found this document useful (0 votes)

153 views

Implementation Guide Smart - Charging (En)

Uploaded by

Nico J (TheFantomas)

Available Formats

Download as PDF, TXT or read online on Scribd

0% found this document useful (0 votes)

153 views

Implementation Guide Smart - Charging (En)

Uploaded by

Nico J (TheFantomas)

Available Formats

Download as PDF, TXT or read online on Scribd

You are on page 1/ 56

-

Smart Charging
Alfen Charging Equipment

Implementation Guide
CONTENTS

1. Intro 5 4.3.5.1 Verify SLB via the ACE Service Installer 19

Contents
1.1 Introduction 5 4.3.5.2 Verify SLB using the display of the charging
1.1.1 Disclaimer 5 station 19
1.1.2 Copyright 5
5. Active Load Balancing 20
1.1.3 Abbreviations 5

ENGLISH
5.1 Active Load Balancing 20
2. Functionalities Alfen charging stations 6 5.1.1 Active Load Balancing with a smart energy
meter (P1 port) 20
2.1 Smart charging 6
5.1.2 Active Load Balancing with a smart energy
2.1.1 Smart Charging settings 6
meter (Modbus TCP/IP) 21
2.1.2 Static charging 7
5.1.3 Active Load Balancing with an Energy
2.2 Purchase and unlock Smart Charging Management System 21
features 7
5.1.4 Scenarios ALB 22
2.2.1 Unlock features via the ACE Service Installer 7
5.1.4.1 Scenario ALB with smart energy meter 22
2.2.2 Unlock features via a back office 8
5.1.4.2 Scenario ALB with smart energy meter and
2.3 Over current protection 8 EMS 22
2.4 Alternating 8 5.1.4.3 Scenario ALB with integrated PV in
2.5 Probing phase 8 combination with smart energy meter 23
2.5.1 Configuration of the probing current via the 5.1.4.4 Scenario ALB in combination with smart
ACE Service Installer 9 energy meter, EMS and integrated PV 25
2.5.2 Configuration of the probing current via a 5.2 User interface 25
back office 9 5.3 Installation 26
2.6 Internal phase rotation 9 5.3.1 Requirements 26
2.7 Mode 3 protocol 9 5.3.1.1 Requirements ALB via (D)SMR P1 port 26
2.7.1 Charging station behavior and user 5.3.1.2 Requirements ALB via an external Modbus
interfacing 10 TCP/IP meter 26
5.3.1.3 Requirements ALB via Energy Management
3. Additional installation
System 27
recommendations 12
5.3.2 Ethernet connector 27
3.1 Installation recommendations 12
5.3.3 Configuration of Active Load Balancing 28
3.1.1 Phase sequence 12
5.3.3.1 Configuration of ALB via the ACE Service
3.1.1.1 Examples phase sequence 13
Installer 28
3.1.2 Dual feeder cable charging station 14
5.3.3.2 Configuration of a Modbus TCP/IP meter via
3.1.2.1 Configuration of a dual feeder cable the ACE Service Installer 29
charging station 15
5.3.3.3 Configuration of an EMS via the ACE Service
Installer 29
4. Standard Load Balancing 16
5.3.3.4 Configuration of ALB via a back office
4.1 Standard Load Balancing 16
system 30
4.1.1 Scenarios SLB 16
5.3.3.5 Configuration of a DSMR P1 meter via a back
4.1.2 Examples SLB 17 office 30
4.2 User interface 17 5.3.3.6 Configuration of a Modbus TCP/IP meter via
4.3 Installation 18 a back office 30
4.3.1 Requirements SLB 18 5.3.3.7 Configuration of an EMS via a back office 31
4.3.2 Installation 18 5.3.4 Verification and testing ALB 31
4.3.3 Configuration of SLB via the ACE Service 5.3.4.1 Verification of ALB with a smart energy
Installer 18 meter 32
4.3.4 Configuration of SLB via a back office 18 5.3.4.2 Verification of ALB with an EMS 32
4.3.5 Verification and testing SLB 19

6. Smart Charging Network 34 9.2.5 Scenario ALB and OCPP Smart Charging 51
6.1 Smart Charging Network 34 9.2.6 SCN in combination with Active Load
6.1.1 Scenarios SCN 34 Balancing 51
6.1.1.1 Scenarios 1 phase SCN 34
10. General error handling 52
6.1.1.2 Scenarios 3 phase SCN 35
ENGLISH

10.1 Troubleshooting 52
6.1.1.3 Active Load Balancing and SCN 36
10.2 Unable to log in to ACE Service Installer 52
6.1.1.4 Double socket charging stations in SCN 37
10.3 No internet connection on laptop while
6.1.2 Dual feeder cable charging stations in an connected to the charging station 52
SCN 37
10.4 Unable to reach update server 52
6.1.3 Phase sequence in an SCN 38
10.5 Charging station not visible in the ACE
6.1.3.1 Scenarios phase sequence in an SCN 39 Service Installer 52
6.2 User interface 40 10.6 SCN overview and settings not visible in ACE
6.3 Installation 40 Service Installer 53
6.3.1 Requirements SCN 40 10.7 Unable to configure smart charging
6.3.2 Installing a Smart Charging Network 41 functionality 53
6.3.3 Configuration of a Smart Charging Network 42 10.8 Charging slower than expected 53
6.3.3.1 Create a new SCN via the ACE Service 10.9 Charging station loses connection to SCN 53
Installer 42 10.10 Charging station or SCN loses
6.3.3.2 Configure SCN settings via ACE Service communication with (D)SMR meter P1 port 53
Installer 43 10.11 Charging station or SCN loses
6.3.3.3 Configure charging station for SCN via ACE communication with Modbus TCP/IP meter
Service Installer 44 or EMS 54
6.3.3.4 Configure SCN and charging station via a
back office 45
6.3.4 Verification 46
6.3.4.1 Verify SCN via the ACE Service Installer 46
6.3.4.2 Verify SCN via a back office 46

7. OCPP 1.6 Smart Charging profiles 47

7.1 Smart Charging profiles 47
7.2 OCPP Smart Charging parameters 47

8. Suspend Charging Mode 48

8.1 Suspend Charging Mode 48
8.2 Scenarios Suspend Charging Mode 48

9. Compatibility Smart Charging features 49

9.1 Compatibility features 49
9.2 Combination 49
9.2.1 Additional requirements SCN in combination
with smart meter P1 port 50
9.2.2 Additional requirements SCN in combination
with smart meter TCP/IP 50
9.2.3 Additional requirements SCN in combination
with EMS 50
9.2.4 Additional requirements SCN in combination
with a back office 51

1.1 Introduction
Intro
Abbreviation Meaning
This System Description describes the Smart Charging
features supported on Alfen charging equipment.
FTP File Transfer Protocol
For more information about the Alfen charging stations,
please refer to the product specific Original User Manual GPRS General Packet Radio Service

ENGLISH
and Quick Installation Guide. The safety warnings in these
documents are also applicable to this System Description. ICU Integrated Charging Units

1.1.1 Disclaimer ID Identity

This document has been subjected to rigorous technical
review before being published. It is revised at regular IP Internet Protocol
intervals, and any modifications and amendments are
kW Kilowatt [kW]
included in the subsequent issues. The content of this
document has been compiled for information purposes only.
L (L1 L2 L3) Phase (1, 2, 3)
Although Alfen has made its best efforts to keep the
document as precise and up-to-date as possible, Alfen shall LED Light-emitting Diode
not assume any liability for defects and damage which
results from the use of the information contained herein. Mbps Megabits per second

1.1.2 Copyright mDNS Multicast Domain Name System

Copyright © Alfen N.V. 2019. All rights reserved. The
disclosure, duplication, distribution and editing of this N Neutral
document, or utilization and communication of the content
OCPP Open Charge Point Protocol
are not permitted, unless authorized in writing. All rights,
including rights created by patent grant or registration of a
PE Protective Earth
utility model or a design, are reserved.
PV Photovoltaic
1.1.3 Abbreviations
The following abbreviations are used in this document:
RJ (11/45) Registered Jack

Abbreviation Meaning RS(485) Recommended Standard

A Ampere [A] SCN Smart Charging Network

ALB Active Load Balancing SIM Subscriber Identity Module

APN Access Point Name SLB Standard Load Balancing

DHCP Dynamic Host Configuration Protocol TCP/IP Transmission Control Protocoll/Inter-

net Protocol
DSMR Dutch Smart Meter Requirements
UDP User Datagram Protocol
EMS Energy Management System
UTP Unshielded Twisted Pair
eSMR European Smart Meter Requirements
V Voltage [V]
EV Electric Vehicle

2.1 Smart charging

stations
charging
Alfen
Functionalities
ACE Service Installer Back office OCPP
Alfen offers a range of functionalities which support Smart
Charging:
Active Load Balancing Active-LoadBalancing
• Standard load balancing (SLB)
• Active load balancing (ALB) Protocol Selection ALB-ProtocolSelection
ENGLISH

- Meter; TCP/IP or DSMR/eSMR

- Energy Management System (EMS) Received Measurements DirectExternalSuspendSig-
• Smart Charging Network (SCN) nal
• OCPP smart charging profiles
• Suspend Charging Mode (SCM) MBTCPSmart-Connection-
Type
The aim of smart charging is to make the best use of the
available power, with the focus on charging electric vehicles IP address MBTCPSmart-IPAddress
with optimal power.The charging station can therefor use
the data from external information sources within the Refer to Protocol Selection MBTCPSmart-IsEnabled
boundaries of the existing protocols. and Data source setting

Alfen’s Smart Charging features, as described in this Slave address MBTCPSmart-SlaveUnitID

document, are developed to protect against overcurrent
situations and to ensure an optimum distribution of the TCP/IP Meter Mode MBTCP-Smart-SlaveMeter-
available power. Model
This chapter describes the standard functionalities for
Data Source* MbsSlaveTCPIP
all Alfen charging stations. These functionalities support
the additional smart charging features as described in the Safe current (A) Safe-MaxCurrent
following chapters.
Alternatingperiod (s) SCN-AlternatingPeriod
2.1.1 Smart Charging settings
Below the parameters to configure smart charging settings Refer to Create a new SCN SCN-IsEnabled
via the ACE Service Installer or back office are shown. via the ACE Service In-
The configuration procedures of the smart charging staller
features are described elsewhere in this document.
Smart Charging Network SCN-NetworkName
ACE Service Installer Back office OCPP
PhaseMapping Socket 1 SCN-PhaseMapping-1
License Key FeatureLicenseKey
PhaseMapping Socket 2 SCN-PhaseMapping-2
License Key features UnlockedFeatures
Socket Safecurrent SCN-SocketSafeCurrent
Station maximum current Station-MaxCurrent
Total safecurrent (A) SCN-TotalSafeCurrent
Connector 1 max current Connector1-MaxCurrent
Number of sockets SCN-SocketCount
Connector 1.2 Max current Connector1.2-MaxCurrent
Socket ID SCN-SocketID
Connector 2 max current Connector2-MaxCurrent
Total current SCN-TotalStaticCurrent
Connector 2.2 Max current Connector2.2-MaxCurrent
OCPP15 SC type SmartChargingMode
OD_sysMinimumChameleo Chameleon-MinCurrent
Maximum smart meter cur- SmartMeter-MaxCurrent
nCurrent
rent (A)
Phase rotation Phase-Connected
Received measurements SmartMeterIncludesCharg-
er
Standard Load Balancing Static-LoadBalancing

ACE Service Installer Back office OCPP Feature Includes

Validity time (s) MbsSlaveTCPIPValidity- Active Load Balancing • Standard Load

Time Balancing
• Active Load Balancing

ENGLISH
TCP/IP EMS Mode MbsSlaveTCPIPMode
Smart Charging Network • Standard Load
* If Data Source = EMS than MbsSlaveTCPIPMode is On. Balancing
• Active Load Balancing
If Data Source = meter, than MbsSlaveTCPIPMode is Off.
• Smart Charging
2.1.2 Static charging Network
When no smart charging features are activated on an
Alfen charging station the charging station will divide the 2.2.1 Unlock features via the ACE Service Installer
configured available power equally over both sockets (if To unlock the feature via the ACE Service Installer do the
applicable). following:
The maximum power depends on the available power in 1. Open the ACE Service Installer
the installation. This should be configured as well as the 2. Click on the desired charging station
maximum power per socket. 3. Go to the General info tab and select License key

2.2 Purchase and unlock Smart Charging features

The Smart Charging features developed by Alfen are paid
features. The hard- and software of the Alfen charging
stations is developed to support all Smart Charging
features. Customers can purchase an Alfen charging station
with unlocked features or buy Smart Charging features for
their installed base. Alfen will provide the customer with a
license key. The customer is responsible for unlocking the
feature on the product.

The Smart Charging features can be unlocked via the ACE

Service Installer or via a back office. After purchasing a
Smart Charging feature Alfen will provide the customer
with a license key. This license key should be entered in the
configuration of the charging station in order to unlock the
feature. 4. Click on Update license key to activate the purchased
feature. The charging station will reboot after the
update of the license key.
NOTICE
In case the location has a weak internet connection, the
Please note that after unlocking a feature, this
following procedure can be executed to unlock the desired
feature will still need to be configured.
feature:
1. Open the ACE Service Installer
Be aware that some of the Smart Charging features include 2. Go to Device in the menu
others:

installation. The charging station intervenes in over current

situations before the Miniature Circuit Breakers (MCBs) and
fuses are forced to trip.

The charging station pauses the charging session in case

the following situations of over current occur:
ENGLISH

• 100%≤ x <105% after 1200 seconds

• 105%≤ x <112% after 100 seconds
• 112%≤ x <120% after 5 seconds
• 120%≤ x <150% after 2 seconds

After 5 minutes the charging stations will resume the

charging session. In case the over current occurs again the
charging station will again pause the charging session for 5
minutes.

After this the charging station will resume the charging

session once more. This cycle is repeated until the charging
3. Select Install feature(s) current is decreased (session stopped by user, fully charged
4. Fill in the license key and click Ok. The charging station EV battery) or the over current situation is resolved in
will reboot after the update of the license key. another way.

2.4 Alternating
In case the available power in a charging station or group of
charging stations is insufficient to serve all connected EVs,
the EVs will be charged alternately.

The available power is divided and communicated to

connected EVs, whilst other charging sessions will be
resumed for a set period of time. The alternating period
can be configured via the ACE Service Installer or via a back
office.

When the alternating period has passed, the running

charging sessions will be paused and the available power
will be communicated to other connected EVs. The
allocation of the available power is done according to the
2.2.2 Unlock features via a back office order of the socket IDs as configured in the (group of)
1. Log in to the back office charging station(s). The occupied socket(s) ID with the
2. Go to the Configuration management page of the lowest ranking (highest socket ID number) will be served
desired charging station first.
3. Load current configuration (execute OCPP
2.5 Probing phase
GetConfiguration)
Some electric vehicles require a minimal charging current
4. Find the key FeatureLicenseKey and change the value
of 14A. To ensure compatibility with all types of electric
to the license key provided by Alfen
vehicles on the Alfen charging stations, the charging
5. Save/send the value to the charging station (execute
sessions start with a probing phase.
OCPP ChangeConfiguration)
6. Reboot the charging station When a vehicle is connected the charging station will
provide the vehicle with a charging current of 14A (1
2.3 Over current protection or 3 phases depending on the type of EV and power
The mode 3 protocol is used to manage and control the supply). This is called the probing phase. Depending on the
charging speed of a charging station in co-operation with maximum available charging current this will imply that
the electric vehicle. other connected vehicles will receive less charging current
If an electric vehicle uses more power than agreed, the or will even be charged alternately (when the remaining
charging station will respond. In this way the charging charging current is <6A).
station contributes to the selectivity of the local

After a minute of probing the software has detected the This is done to ensure a proportional distribution of the
vehicle as either a vehicle which requires a minimal charging load on the phases. This applies to scenarios where two
current of 6A or a vehicle which requires a minimal charging single phase EVs are connected or one single phase EV
current of 14A. The following scenarios are possible: and one 2 phase EV. In both cases the EVs use different
• The charging station detects a vehicle which requires a phases in the charging station. The internal phase rotation
minimal charging current of 14A; the charging current is applied on the output of the power meter as followed:

ENGLISH
will remain at least 14A and the vehicle is being charged. socket 1 L3L2L1, socket 2 L1L2L3.
The remaining charging current will be divided over the
other sockets in use (in a double socket charging station
or SCN).
• The charging station detects a vehicle which requires a
minimal charging current of 6A (in accordance with IEC
61851); the charging station will adjust the charging
current and divide the available power over the sockets
in use (in a double socket charging station or SCN).

The probing current can be set via the ACE Service Installer
or a back office. A minimal charging current of 6A is
required to ensure charging. Alfen recommends to use a
minimal probing current of 14A. If the probing current is
set to <14A the probing will still take place, but a vehicle
which requires a minimal charging current of 14A will not
be detected. If the available charging current is <14A this
vehicle will not be able to charge.

2.5.1 Configuration of the probing current via the ACE 2.7 Mode 3 protocol
Service Installer Alfen charging stations meet the requirements of the Mode
The probing current can be configured via the Ace Service 3 protocol as specified in the IEC 61851.
Installer. The IEC 61851 is an international standard for electric
1. Go to the Power settings tab and select Car specific vehicle (EV) conductive charging systems. Electric vehicles
(EV) cover all road vehicles, including plug-in hybrid road
vehicles (PHEV), that derive all or part of their energy from
on-board rechargeable energy storage systems.

The IEC 61851 specifies:

• the characteristics and operating conditions of the EV
supply equipment;
• the specification of the connection between the EV
2. Configure the required value (>6A) at Chameleon min
supply equipment and the EV;
current (A)
• the requirements for electrical safety for the EV supply
2.5.2 Configuration of the probing current via a back equipment
office
1. Log in to the back office and select the charging NOTICE
station
The minimal charging current limit the charging
2. Go to the configuration settings (refresh if needed)
station indicates to the electric vehicle is 6A. This
3. Go to the setting Chameleon-MinCurrent and set to
is compliant with the IEC 61851-1 standard (table
the required value (>6A).
A7 and A8).
2.6 Internal phase rotation
Alfen 3 phase double socket charging stations are equipped
with an internal phase rotation.

2.7.1 Charging station behavior and user interfacing

When using the smart charging features and functionalities of the Alfen charging stations, the charging stations will inform
the user via the display or LED. The user interfacing, behavior of the charging station and the Mode 3 states are described
in the table below.
ENGLISH

Function- Behavior charging station Mode 3 status User interface

ality

Over cur- In case an over current is detected, the Paused charging Charging stations with a display:
rent pro- charging station will pause the charg- session: state C - An error code will be displayed. The screen
tection ing session. After 5 minutes the charg- >F shows the following message to the user:
ing session will be resumed. In case Aborted charging
an over current is detected again, the 302: One moment please. Your charging
session: state C - session will resume shortly.
charging station will repeat the same >F
cycle as described before. Charging stations with a LED (no display):
The charging station will show a red/blue
blinking LED when the charging session is
paused or aborted.
Back office:
A message is send to the back office con-
taining the information of the error:
ErrorCode: OverCurrentFailure
Info: Over current detected allowed xxA
actual xxA
Status: Faulted
VendorErrorCode: 302

Load bal- In case the charging station or SCN State C2 (charg- Charging stations with a display will show
ancing/SCN divides the available power over the ing) or C1 (paus- a reduced power (value does not reach the
sockets in use it is possible that the ing) max power).
max charging current is either limited Charging station with a LED: flashing dark
or increased. blue LED; charging station requests the
first electric vehicle to reduce the charg-
ing speed. When charging speed is reduced,
the dark blue LED will be on continuously.

Function- Behavior charging station Mode 3 status User interface

ality

Alternating In case the available power in a charg- Paused session: Charging stations with a display will show
ing station or SCN is insufficient to state C2 -> B1 or the reduced power (to 0W) in case the

ENGLISH
serve all sockets in use, the charging C1 (depending on charging session is paused.
vehicles will be charged alternately. the EV) Charging stations with a LED:
Part of the charging sessions will be Running session:
paused for the length of a set alternat- Charging: dark blue LED
state C2
ing period, whilst other charging ses- Alternating: flashing light blue LED
sions will be resumed.

Probing During the probing phase all sock- Paused session: Charging stations with a display:
phase ets in use, except for the socket with state C2 -> B1 or Charging stations with a LED:
the newly connected vehicle, will be C1 (depending on • paused session: the light blue LED will
paused, but only if the available power the EV) flash
is not sufficient to serve all sockets in Probing phase • probing phase: the dark blue LED will be
use. newly connected on
vehicle: state C2

Suspend A running charging session can be sus- Running session: Charging stations with display will show
Charging pended on request of the grid opera- State C2 a message for the user: Charging session
mode tor. Suspending the charging session is halted by energy supplier.
done in a controlled way, according to Suspended ses-
sion: State C2 -> Charging station with LED: the blue led will
the Mode 3 protocol. During the shut- flash to indicate the power supply is halted
off time it is possible to start a new B1 or C1 (depend-
ing on the EV) by the energy supplier.
charging session; the session, however,
will be paused immediately. The charg- In case the charging station is part of an
ing station indicates when the session SCN and the whole SCN is suspended,
can be resumed. one station in the SCN will show the mes-
sageCharging session halted by energy
supplier. The other charging stations in
the SCN will show the messageCharge-
point ready, waiting for power.

OCPP With an OCPP Smart charging profile a State C2, depend- Charging stations with a display will show
Smart running charging session can be con- ing on the charg- the message: Chargepoint ready, waiting
charging trolled by an OCPP back office. The pro- ing profile the for power.
profile file can be composed of multiple blocks charging session
of charging currents for a set amount can be paused for
of time. Be aware that when a Smart a set period of
charging profile is sent to a charging time (state C1 or
station with more enabled smart charg- B1).
ing features (SCN, Active Load Balanc-
ing), the most limiting setpoint commu-
nicated with a socket in use prevails.

3.1 Installation recommendations 3.1.1 Phase sequence

recommendations
installation
Additional
Next to the installation recommendations as described in When installing a charging station it is recommended to
the User Manuals and Quick Installation Guides of the Alfen investigate the load distribution in relation to the grid
charging equipment, the following paragraphs describe connection in order to apply the most optimal phase
additional installation recommendations. sequence for the site setup.
ENGLISH

These recommendations will support the Smart Charging Take into consideration the following parameters:
functionalities to ensure the most optimal use of the • Grid connection; number of phases, value of the grid
available power. connection protection
• Load; inputs (e.g. solar power) and outputs (e.g. other
users) on the circuitry where the charging station should
NOTICE
be integrated
The latest version of the user manuals and • Type of charging station; every type of charging station
quick installation guides of the Alfen products has its own installation recommendations
can be downloaded from the website https:// • Number of charging stations to be installed; in case
www.alfen.com. multiple charging stations are installed as a Smart
Charging Network Alfen recommends the applications
of a specific phase sequence, which is described in the
WARNING chapter Smart Charging Network

Be aware that the installation and configuration Alfen recommends to apply the phase sequence as shown
of Alfen products can only be performed by a in the table below. Note that socket 1 is the left socket and
qualified electrician in accordance with IEC 60364 socket 2 the right socket on the charging station.
and the instructions as specified in the product
manuals. Failure to do so may lead to injury or
cause electrical health and safety issues.

Setup Charging station type Internal phase Recommendation

rotation

Individual charging sta- Single socket charging sta- n.a. No phase sequence applicable for
tion, tion single phase connections.
1 phase (grid) connection,
Double socket charging sta- Socket 1: L1
1 phase charging station
tion (single feeder power Socket 2: L1
supply)

Double socket charging sta- Socket 1: L1

tion (dual feeder power sup- Socket 2: L1
ply)

Setup Charging station type Internal phase Recommendation

rotation

Individual charging sta- Single socket charging sta- n.a. No specific recommendation. De-
tion, tion pending on the results of the inves-

ENGLISH
3 phase (grid) connection, tigation the most appropriate phase
3 phase charging station sequence should be applied.

Double socket charging sta- Socket 1: L3L2L1 No specific recommendation. De-

tion (single feeder power Socket 2: L1L2L3 pending on the results of the inves-
supply) tigation the most appropriate phase
sequence should be applied.

Double socket charging sta- Socket 1: L3L2L1 Unless the location parameters re-
tion (dual feeder power sup- Socket 2: L1L2L3 quire a different phase sequence it
ply) is recommended to apply the same
phase sequence for both feeder ca-
bles (both L1L2L3). Due to the inter-
nal phase rotation single phase EVs
will charge on L3 (socket 1) and L1
(socket 2).

Multiple charging stations, Double socket charging sta- Socket 1: L3L2L1 Alfen recommends to apply the fol-
3 phase (grid) connection, tion (single feeder power Socket 2: L1L2L3 lowing phase sequence to connect
3 phase charging stations supply) the charging stations:
Charging station 1: L1L2L3
Charging station 2: L3L1L2
Charging station 3: L2L3L1
Charging station 4: L1L2L3 and so
on...

Double socket charging sta- Socket 1: L3L2L1 Alfen recommends to apply the fol-
tion (dual feeder power sup- Socket 2: L1L2L3 lowing phase sequence combina-
ply) tions to connect the charging sta-
tions (socket 1 and socket 2 respec-
tively):
L1L2L3 and L2L3L1
L3L2L1 and L2L3L1
L2L3L1 and L3L2L1

3.1.1.1 Examples phase sequence

When installing a double socket charging station observe the table below. In the examples the available charging current is
set to 25A per phase. EVs are connected to both sockets.

Charging sta- Scenario Socket 1 con- Socket 2 con- Charging current Charging current
tion type nected load nected load socket 1 socket 2

Single phase, A Single phase EV Single phase EV 12,5A 12,5A

single power
supply B 3 phase EVs will charge on 1 phase, see scenario A

Single phase, Note: For this type it is recommended to connect socket 1 to L1 and socket 2 to L2 or L3 in the grid
double power connection cabinet, if possible. The scenarios below are based on this example. If this is not possible,
supply 1 phase double power supply is only useful when the power supply (e.g. grid connection) can provide 2x25A,
else the scenario will be the same as above (single power supply).

C Single phase EV Single phase EV 25A 25A

D 2 or 3 phase EVs will charge on 1 phase, see scenario C

3 phase, single E Single phase EV Single phase EV 25A 25A

power supply 3
phase F 2 phase EV Single phase EV 25A 25A

G 2 phase EV 2 phase EV 12,5A 12,5A

H As soon as a 3 phase EV is connected in 12,5A 12,5A

combination with another load on the re-
maining socket, the charging current will
be divided over the two sockets

3 phase, double I Any combination of single EVs. 2 and 25A 25A

power supply 3 3 phase EVs will have no effect on the
phase maximum charging current. All connected
vehicles will receive the full charging cur-
rent of 25A

NOTICE
The charging station should be installed as described in the Alfen User Manual of the specific product.

3.1.2 Dual feeder cable charging station In the overview below are the most important changes
In 2017 the new international standard for conductive which have direct implication on the design of the Eve
charging systems for electric vehicles was introduced, Double. By applying this change to the standard in the
namely the IEC-61851-1. Charging stations introduced design of the Eve Double, the product complies with not
after release of this standard must conform to these new just today’s requirements but also future ones.
standards for, among other things, safety and functionality.

Regulation Article 13.1 If the EV supply equipment presents more than one connecting point then such
connecting points may have common overload protection means and may have common
short-circuit protection means, if those protection means provide the required protection
for each of the connecting points (e.g. the common protection device shall have a rating no
higher than the lowest rating of the connecting points)

ENGLISH
Implications for all For charging stations with two outputs, a shared short circuit protection and over-current
charging stations protection may be applied to the power cable in the installation. However, the value of the
protection per power cable must never exceed the output power of one outlet. In other
words, a protection of 63A on one power cable while the maximum output power is 32A per
socket is not allowed according to the IEC-61851-1 standard.

Implementation in Eve The maximum output power of the Eve is 32A per socket, which means that a maximum
Double Pro-line protection of 32A is permitted for each power cable in accordance with the new standard.
This implies that a charging station with an output power of 2x32A cannot be supplied
without soft or hardware modifications. For this, Alfen offers two solutions with the Eve
Double:
• An output of 32A and one power cable, Load Balancing is always included and activated
to meet the standard.
• An output of 32A per socket simultaneously and two power cables, requiring a protection
per cable.

NOTICE
The installation of a dual power supply Eve Double Pro-line requires a different approach as the input of two
power cables increases the risk for a mechanic when working on the charging station. Observe the installation
instructions in the User Manual or Quick Installation Guide of the product.

3.1.2.1 Configuration of a dual feeder cable charging charging station with double sockets. However the values
station of the different settings vary.
The way of configuring a dual feeder cable charging station
In the example below the available charging current per
does not differ from configuring a single feeder cable
feeder cable is 16A

Charging station type Parameter/key Value

Single feeder cable charging station Station max current 16A

double sockets
Connector 1 max current 16A (<16A when both sockets are in
use due standard load balancing)

Connector 2 max current 16A (<16A when both sockets are in

use due standard load balancing)

Dual feeder cable charging station Station max current 32A (sum of the value of both feeder
double sockets cables)

Connector 1 max current 16A (16A allocated for each socket,

no standard load balancing)

Connector 2 max current 16A (16A allocated for each socket,

no standard load balancing)

4.1 Standard Load Balancing full amount of available power on one socket. When both
Balancing
Load
Standard
Standard Load Balancing can be activated on charging sockets are in use it is required to divide the available
stations with multiple sockets. Standard Load Balancing power over the two sockets to avoid over current
means that the charging station automatically divides the situations.
available power over the sockets in use. • In combination with a grid connection with limited (fixed)
ENGLISH

capacity.
The charging station analyses the available capacity and
how much power the vehicles use. Subsequently, the If the load on one of the phases tends to exceed the
smart electronics in the charging station, distribute the maximum, the Standard Load Balancing algorithm will be
power based on the maximum capacity of the connection. executed.
With the system, electric vehicles can always be charged,
Under normal circumstances the load will initially be divided
even if the installation has a limited capacity. Thus, no
equally over the sockets in use. Due to internal phase
expensive investments have to be done in a more powerful
rotation in the 3 phase Alfen charging stations the most
installation.
optimal charging current is realized for single and double
phase EVs in specific scenarios.
NOTICE
The Standard Load Balancing feature is optional; NOTICE
a license key is mandatory for activating this
When a vehicle reaches the status ‘fully charged’
feature.
or gets paused by the user, it will reduce the
charging current request. The remaining charging
Standard load balancing is used in two different situations: current will be divided over the other socket in
• In charging stations which necessarily include load use. Threshold for this functionality is a remaining
balancing based on the norms (e.g. the Eve Double with charging current of >3A for a period of time >3
one power supply cable). On the Eve Double connected minutes.
to one power supply cable it is possible to charge the

Product Capacity input Outputs # Capacity output(s)

Eve Double/Twin 1-phase: 5,7kW (25A) 2 1 socket in use: 5,7kW

Both sockets in use: 2,8kW per socket

Eve Double/Twin 3-phase: 17,2kW (25A 2 Single phase EV (individually or simultaneously charging):
(single feeder ca- per phase) 5,7kW per socket*
ble) Single phase EV in combination with 2 phase EV: 5,7kW
(single phase EV) and 11,4kW (2 phase EV)*
3 phase EV: 17,2kW (individually charging)
8,6kW (simultaneously charging with other 3 phase EV)
3 phase EV (8,6kW) in combination with single phase EV
(2,8kW)
3 phase EV (8,6kW) in combination with 2 phase EV
(5,7kW)

Eve Double (dual 2x3-phase: 2x17,2kW 2 17,2kW per socket

feeder cable) (25A per phase)

*Due to internal phase rotation in the Alfen charging stations

4.1.1 Scenarios SLB

The images below show the various situations in case of Standard Load Balancing as well as the corresponding behavior of
the charging station.

Setup Description Setup Description

The charging station is ready to In this case both EVs draw the max-
be used. The maximum capacity is imum power, the charging station
available. will divide the available power over

ENGLISH
the two sockets in use.

One vehicle is being charged. The

maximum amount of power for the
station is available for the electric In this case one of the cars de-
vehicle (EV). mands less than the available pow-
er, the charging station will allocate
the remaining charging current to
the other socket in use.
Two EVs are connected (both re-
quire a minimal charging current of
6A). The charging station will divide
the available power equally over the
In this case both single phase EVs
two electric cars. It is possible that
are charging on a different phase of
the EVs are being charged at a low-
a three phase charging station, the
er speed. Depending on the EV and/
available power for each EV will be
or available power, it is possible that
equal to the total available power.
the EVs will be charged alternately
every 15 minutes (configurable set-
ting).

NOTICE
Two EVs have been connected. One
Alternating will start when the available charging of the EVs requires a minimal charg-
current <6A (minimum charging current) per ing current of 14A. If the available
charging EV. charging current is <20A then the
charging station will charge the
connected EVs alternately every
4.1.2 Examples SLB
15 minutes (configurable setting).
Below some examples of the working of Standard Load
If the charging current is ≥20A
Balancing are shown.
then the EV which requires a mini-
mal charging current of 14A will be
charged with minimal 14A and the
other EV with minimal 6A.

NOTICE
The charging station will start alternating when
the available charging current is <2x6A

4.2 User interface

When Standard Load Balancing is active, this is shown via
either the LED or the display on the charging station.

Display status: the display will show the adjusted power.

• Valid account for Alfen ACE Service Installer (can be

NOTICE requested via https://support.alfen.com)
Be aware that in case the charging current is • Network adapter laptop set to automatic IP
decreased, the charging capacity (A) will not meet • Open internet connection; FTP server should be
the maximum charging capacity of the socket (B). accessible to receive updates and feature keys from)
ENGLISH

• Disabled blocking firewalls on laptop

4.3.2 Installation
For installation of the charging station refer to the User
Manual or Quick Installation Guide of the specific product
and the additional installation recommendations.

4.3.3 Configuration of SLB via the ACE Service Installer

To configure the Standard Load Balancing feature, do the
following:
1. Open the ACE Service Installer
2. Select the required charging station in the menu on
the left of the screen
3. Select the Smart Charging tab
4. Select Static balancing in the menu left
and select the box next to Standard
Figure 4.1: Display charging station
Load Balancing
LED status; there are two possible situations:
• The status LED flashes dark blue: the charging station
requests the first EV to reduce the charging speed so
that the power can be divided over the two connected
EVs;
• The status LED flashes light blue: the charging process
5. Go to the Power settings tab and select Installation.
of the second EV will be started as soon as the other EV
Fill in the Station maximum current.
has adjusted the charging speed. When only one of the
EVs can be charged at a time, the LED will alternately
flash light blue. The available power is divided over both
EVs by charging alternately every 15 minutes. When this
indication is shown, charging is currently paused and will
resume within 15 minutes (configurable setting).
6. Go to the Power settings tab and select Connector 1.
4.3 Installation Fill in the correct Socket 1 maximum current. Repeat
this step for connector 2.
4.3.1 Requirements SLB
To ensure a proper working of the Standard Load Balancing
feature, the following requirements should be met:
• Charging station is updated with firmware version 2.0.0
or higher. Alfen recommends to update the charging
station with the latest released firmware version.
• Charging station is equipped with an activated Standard
Load balancing feature 4.3.4 Configuration of SLB via a back office
• Only applicable to charging stations with multiple To configure the Standard Load Balancing feature, do the
sockets following:
• To serve electric vehicles which require a minimal 1. Log in to the back office and select the charging
charging current of 14A, a minimum charging current of station
14A is required. 2. Go to the configuration settings (refresh if needed)
• Configuration tool: Alfen ACE Service Installer, version 3. Go to the setting Static-LoadBalancing and set to ‘ON’.
2.3.0.96 and higher 4. Go to the setting Station-MaxCurrent and fill in the
• Configuration device (laptop) provided with a Windows required value (notation example 20.0).
operating system 5. Go to the setting Connector1-MaxCurrent and fill in

the correct value. Repeat this step for Connector2- 4. Go to the Live monitoring tab, select Currents and
MaxCurrent. observe the drawn currents as shown below (note: this
is an example):
4.3.5 Verification and testing SLB
There is no specific need for testing the working of
standard load balancing after installation. However, if

ENGLISH
preferred one may verify the working by connecting two
vehicles simultaneously and observe the drawn currents.
This can be done by checking the data on the display (if
applicable) or monitoring via the ACE Service Installer.

NOTICE 5. Connect a second vehicle and start a transaction.

Standard Load Balancing will not occur when the 6. After the probing stage of one minute, the currents
sum of the charging currents < Station maximum for both sockets are shown. The sum of the charging
current. You may temporarily lower the Station current of the overlapping phases should reach the
maximum current for the purpose of testing. Alfen Station maximum current.
recommends to keep this setting >14A as certain
EV types do not support lower ratings.

NOTICE
When testing on a 3 phase charging station one
of the two EVs has to be a 3 phase charger. Two
single phase EVs will not activate the Standard
Load Balancing feature as they will not charge on
the same phase due to internal phase rotation.

7. Abort one of the charging sessions. The remaining

NOTICE available current will become available for the other
It is not possible to use a test plug and another vehicle.
electrical device (any other than an electric
4.3.5.2 Verify SLB using the display of the charging
vehicle) to verify the working of smart charging
station
functionalities. Other devices, besides electric
Make sure to meet the recommendations as described in
vehicles, do not respond conform the Mode 3
the Verification and testing SLB paragraph.
protocol and will therefore not adjust their drawn
1. Connect two EVs and start a charging session on both
current.
EVs
2. Lower the charging rate of one of the EVs via the app
4.3.5.1 Verify SLB via the ACE Service Installer or board computer
3. Check if the display on the charging station shows that
Make sure to meet the recommendations as described in
the EV is drawing less power. When drawing >3A less
the Verification and testing SLBparagraph.
power for a period of 3 minutes, the remaining power
1. Connect to the charging station via the Ethernet cable will become available for the other EV. This should be
2. Configure the Station maximum current visible on the display; the charging power for the other
3. Connect one EV and start a charging session EV increases.

5.1 Active Load Balancing

Balancing
Load
Active
The Active Load Balancing (ALB) feature offers the same
functionality as the Standard Load Balancing (SLB) feature
when it comes to dividing the available power in charging
stations with multiple sockets.
ENGLISH

In addition to this, Active Load Balancing uses input

from an external source, like an energy meter or energy
management system (EMS), to dynamically manage the
available power over the socket(s). The current usage and
maximal capacity of the location is taken into account.

An Energy Management System is a system which

connects to solar inverters, heat pumps, energy storage
and charging stations in order to monitor and control the
available and consumed power of these devices. An EMS
offers a visual representation of the consumption and
generation of power.

With Standard Load Balancing a static power is assigned

to the charging station. With Active Load Balancing a
dynamic power is used to calculate and assign power to the
charging station.

The following devices and protocols can serve as an

external data source to the charging station:
1. Smart energy meter
- (D)SMR 4.0 and higher; equipped with a P1 port, Figure 5.1: SLB and ALB graph

communication via RJ11 cable

- Modbus TCP/IP; communication via RJ45 5.1.1 Active Load Balancing with a smart energy meter
communication cable (P1 port)
The smart energy meter is usually delivered and installed
2. Energy Management System (EMS)
on the grid connection by the grid operator.
- Modbus TCP/IP
When already installed this offers a unique ability to use
Alfen is developing hardware to support RS485 energy this energy meter for Active Load Balancing.
meters as well.
If the installation is not equipped with a (D)SMR smart
The charging station and the external data source meter it might be beneficial for end customers to compare
communicate with each other. Data about the actual the installation costs of a Modbus TCP/IP smart meter
consumption and charging needs is regularly exchanged. (installed by a certified installer) to a (D)SMR meter
When limited power is available the charging station will (installed by the grid operator). Both can be used for Active
instruct the EV to decrease the charging power. This Load Balancing but the (D)SMR option is often cheaper.
prevents the charging station from overloading the grid
capacity, or prevents additional grid costs from being The smart energy meter is an energy meter that
incurred. In effect, this feature provides for ‘peak shaving’, supports (D)SMR 4.0 or higher via a P1 port. The P1
distributing the available power during peak moments. port is connected to the charging station via an RJ11
communication cable.

ENGLISH
Figure 5.2: Active Load Balancing with energy meter (P1 port)
Figure 5.3: Active Load Balancing with energy meter (Modbus TCP/IP)

5.1.2 Active Load Balancing with a smart energy meter

(Modbus TCP/IP) NOTICE
In case it is not possible to have a (D)SMR smart meter
Alfen supports any Modbus TCP/IP meter in the
installed by the grid operator it is possible to install an
setup. The configuration to connect the Socomec
additional smart energy meter, which supports Modbus
E27 is available as a pre-set. For all other Modbus
TCP/IP.
TCP/IP smart meter brands and types manual
The TCP/IP smart meter needs to be installed on the grid configuration may be required.
connection and is connected to the customer’s network
or directly to the charging station with an RJ45 Ethernet
5.1.3 Active Load Balancing with an Energy
cable.
Management System
The DHCP server of the LAN allocates an IP-address to the Next to the Active Load Balancing via a smart energy
charging station. Not all TCP/IP smart meters support DHCP. meter, the charging station is also able to communicate
It is therefor required to manually enter the correct network with a customer’s Energy Management System (EMS). The
settings in such smart meters. communication protocol Modbus over TCP/IP is used to
transfer data from the EMS to the charging station.
When the settings in the smart meter are configured
correctly, the charging station should be able to find In this case the charging station acts as a ‘Slave’ and
the IP-address of the smart energy meter. Therefor it is the EMS as a ‘Master’. The Energy Management System
mandatory to connect both the smart energy meter and calculates the available power and sends requests to the
the charging station to the same network via a router or charging station(s), e.g. maximum charging current per
a switch. For the configuration of the ALB setup with a socket or per group of charging stations. The charging
smart energy meter (Modbus TCP/IP) it is recommended to station executes the requests.
connect the installers laptop to the customers network via
wifi or via the router or switch (wired).

IP-addresses assigned by a DHCP-server are subject to

change, therefor it is recommended to configure the DCHCP
server to reserve fixed IP-addresses for the charging
Figure 5.4: Modbus Master Slave setup EMS
station and the smart energy meter. The configuration
procedure for the Socomec E27 can be found in the
information document Active Load Balancing via Modbus NOTICE
TCP/IP. For other smart energy meters please refer to
Alfen configures the charging station to respond
the manufacturer manual on how to configure the smart
to the commands from the EMS. The customer is
energy meter to a fixed IP -address.
responsible for the configuration and integration
of the charging station into the EMS. Most EMS
suppliers can provide support on the configuration
and integration. If you need help with this, contact
your EMS supplier.

The charging station is connected to the customer’s Energy PV, etc. It would go too far to describe all scenarios; in the
Management System. In this case is assumed that the following paragraphs the most likely scenarios are included.
customer provides the required smart energy meter in the
setup. The EMS should support the type of energy meter.
NOTICE
Both EMS and energy meter need to be purchased and
The response of a charging station to the charging
ENGLISH

installed and implemented by the customer/customer’s

contractor. behavior of a vehicle which requires a minimal
charging current of 14A in an Active Load
Balancing situation is the same as described in the
Standard Load Balancing description.

5.1.4.1 Scenario ALB with smart energy meter

Below an example of a use case Active Load Balancing is
shown. The measuring device gains data about the power
demand of the building. The charging station reads the
data from the smart energy meter.

The data is used by the charging stations algorithm to

determine the amount of power that can be distributed.

Figure 5.5: Active Load Balancing with Energy Management System and PV and
heatpump
Figure 5.6: cenario ALB in combination with smart energy meter

5.1.4 Scenarios ALB This scenario also applies to the scenario ALB in
The Active Load Balancing feature can be used in various combination with a group of charging stations. In this case
setups. In combination with a smart meter, EMS, integrated one of the charging stations receives the data from the
smart energy meter and calculates the available current for
the other charging stations.

Figure 5.7: Scenario ALB in combination with smart energy meter and multiple charging stations

5.1.4.2 Scenario ALB with smart energy meter and EMS charging stations. The charging station(s) makes sure the
When an EMS is part of the setup the EMS calculates the charging sessions do not exceed the available power limit.
available charging power. The EMS sends the available
charging power value to the charging station or group of

This scenario also applies to the scenario ALB in

combination with a group of charging stations. In this case
one of the charging stations receives the data from the
smart energy meter and calculates the available current for
the other charging stations.

ENGLISH
Figure 5.8: Scenario ALB in combination with Smart energy meter and EMS

Figure 5.9: Scenario ALB in combination with smart energy meter, EMS and multiple charging stations

5.1.4.3 Scenario ALB with integrated PV in combination positive figures. The firmware of the charging station
with smart energy meter knows how to interpret these values provided that the
settings are correctly configured.

In case the power demand by the measured appliances

is equal to the power supplied by the PV, the power flow
registered by the smart energy meter equals 0.

In case the demand by the measured appliances is higher

than the power supplied by the PV, the power flow
registered by the smart energy meter >0.

When the power supplied by the PV system is higher

than the power demanded by the measured appliances,
the smart energy meter will register a power flow <0
(negative).

In the table below the different scenarios are shown

with their respected current values. Figures with an * are
Figure 5.10: Scenario ALB in combination with Smart energy meter and integrated interpreted as negative values by the firmware of the
PV charging station.

The smart energy meter not only measures the demand

of the building but also calculates the returned PV current.
Be aware that some smart energy meters can only show

Scenario Smart me- PV current EV current Household Returned

ter value current PV current

0 PV current, No Charging, 0 House 0 0 0 0 0

current
ENGLISH

House current 2 0 0 2 0

Charging 12 0 12 0 0

PV current 12* 12 0 0 -12

PV current and House current are 0 12 0 12 0

equal

House current < PV current 12* 12 0 2 -10

PV current + Charging current = Re- 6* 12 6 0 -6

turn current

PV current and Charging current are 0 12 12 0 0

equal

House current and Charging current 4* 12 6 2 -4

< PV current

House current and Charging current 0 12 6 6 0

equals PV current

House current and Charging current 6 12 16 2 0

> PV current

NOTICE
This table also applies to the scenario ALB in combination with a smart energy meter, PV and an SCN. In this
case one of the charging stations in the SCN receives the data from the smart energy meter and calculates the
available current for the SCN.

Figure 5.11: Scenario ALB in combination with smart energy meter, SCN and integrated PV

5.1.4.4 Scenario ALB in combination with smart energy This scenario operates as described in the topic Scenario
meter, EMS and integrated PV ALB with integrated PV, except for the fact that the
charging station acts as a Slave. The EMS receives the
data from the smart energy meter, PV inverter and other
appliances and allocates the required amount of charging
current to the charging station.

ENGLISH
The scenario ALB and smart meter and integrated PV
can also be applied to a setup with an SCN. The EMS will
communicate the charging current with one of the charging
stations in the SCN.

Figure 5.12: Scenario ALB in combination with smart energy meter, EMS and
integrated PV

Figure 5.13: Scenario ALB in combination with smart energy meter, EMS, SCN and integrated PV

5.2 User interface

When Standard Load Balancing is active, this is shown via
either the LED or the display on the charging station.

Display status: the display will show the adjusted power.

NOTICE
Be aware that in case the charging current is
decreased, the charging capacity (A) will not meet
the maximum charging capacity of the socket (B).

Figure 5.14: Display charging station

LED status; there are two possible situations:

• The status LED flashes dark blue: the charging station
requests the first EV to reduce the charging speed so
that the power can be divided over the two connected
EVs;

• The status LED flashes light blue: the charging process

of the second EV will be started as soon as the other EV NOTICE
has adjusted the charging speed. When only one of the Alfen is not liable in any way if a P1 signal
EVs can be charged at a time, the LED will alternately amplifier or P1 signal converter is used to transfer
flash light blue. The available power is divided over both the P1 signal over more than 20 meters. Alfen
ENGLISH

EVs by charging alternately every 15 minutes. When this cannot guarantee a proper working of the P1
indication is shown, charging is currently paused and will signal.
resume within 15 minutes (configurable setting).

5.3 Installation 5.3.1.2 Requirements ALB via an external Modbus TCP/

IP meter
5.3.1 Requirements To ensure a proper working of the Active Load Balancing
feature via Modbus over TCP/IP, the following requirements
5.3.1.1 Requirements ALB via (D)SMR P1 port
should be met:
To ensure a proper working of the Active Load Balancing
• The Alfen charging station is updated with firmware
feature using the P1 port of a (D)SMR meter (4.0 or higher),
version 3.4.0 (or higher)
the following requirements should be met:
• The Alfen charging station is equipped with an activated
• The Alfen charging station is updated with firmware
Active Load Balancing feature
version 2.0.0 (or higher)
• Communication cable: CAT5e or CAT6 UTP/Ethernet
• The Alfen charging station is equipped with an activated
RJ45 cable, cable tracé max. 100m
Active Load Balancing feature
• Smart meter:
• Communication cable with RJ11 (using the middle four
contacts) or RJ12 plugs, both straight connected a. Supporting Modbus TCP/IP; the charging station
• Maximum distance between (D)SMR meter and charging will assume the role of the Modbus Master in this
station of 20 meters configuration. The smart meter is the Slave.
• Smart meter:
a. Supporting (D)SMR 4.0 (and higher) or eSMR 4.0 (and
higher) over a P1 port
b. Maximum of one Smart energy meter connected to a
charging station
• Configuration tool: Alfen ACE Service Installer,version b. Maximum of one energy meter connected to a
2.3.0.96 and higher charging station
• Configuration device (laptop) provided with a Windows • Network:
operating system a. The charging station is located in the same local
• To serve electric vehicles which require a minimal network as the energy meter
charging current of 14A, a minimum charging current of b. Network with a minimum speed of 10Mbps
14A is required. c. No power over Ethernet
• Valid account for Alfen ACE Service Installer (can be d. Fixed IP address for energy meter, assigned by the
requested via https://support.alfen.com) network operator of the local network. The charging
• Network adapter laptop set to automatic IP station should be in the same IP range as the energy
• Open internet connection; Alfen servers should be meter.
accessible to receive updates and feature keys from e. IP address meets the requirements of the IPv4
• Disabled blocking firewalls on laptop protocol. IPv6 address are not supported by the Alfen
• If the P1 port of the smart meter is already being used charging station.
by another device, a splitter can be used. f. Access to settings of the local network for the
purpose of configuration of the energy meter and
charging station (IPv4 address, Subnet Mask, Default
NOTICE Gateway).
Not all splitters are compatible. Using splitters • Network adapter laptop set to automatic IP
with two cables may prevent your charging station • Open internet connection; FTP server should be
from being able to communicate with the smart accessible to receive updates and feature keys from)
energy meter. Alfen can provide a compatible • Disabled blocking firewalls on laptop
splitter, article number 803855450-ICU. • Modbus messages:
- Modbus master should connect to IP of the Modbus
slave’s wired Ethernet connection on port 502

- All communication must be in Big Endian format f. Access to settings of the local network for the
• Configuration tool: Alfen ACE Service Installer, version purpose of configuration of the energy meter and
2.3.4 and higher charging station (IPv4 address, Subnet Mask, Default
• Valid account for Alfen ACE Service Installer (can be Gateway).
requested via https://support.alfen.com) • Network adapter laptop set to automatic IP
• Open internet connection; FTP server should be

ENGLISH
• Keep alive timeout of 60 second before the connection
with a Modbus master is closed when no new read or accessible to receive updates and feature keys from)
write message is received. • Disabled blocking firewalls on laptop
• To serve electric vehicles which require a minimal • Modbus messages:
charging current of 14A, a minimum charging current of - Modbus master should connect to IP of the Modbus
14A is required. slave’s wired Ethernet connection on port 502
• If configuring a Modbus TCP/IP energy meter that is not - Requests with certain slave addresses are accepted,
pre-configured in the ACE Service Installer, it must be where charging station related Modbus registers
known for the custom register mapping which registers require slave address 200 and socket related Modbus
are used in the energy meter for the actual currents registers require slave address 1 or 2, depending on
phase L1, L2 and L3 the socket.
- All communication must be in Big Endian format
5.3.1.3 Requirements ALB via Energy Management
System • Configuration tool: Alfen ACE Service Installer, version
To ensure a proper working of the Active Load Balancing 3.4.2 and higher
feature via an EMS, the following requirements should be • Valid account for Alfen ACE Service Installer (can be
met: requested via https://support.alfen.com)
• The Alfen charging station is updated with firmware • Validity time of 60 seconds (configurable) before the
version 4.2.0 (or higher). station will be set back to safe current. The EMS should
• The Alfen charging station is equipped with an activated update the socket current/SCN total current setpoint
Active Load Balancing feature within the validity time, else the charging station(s) will
• Communication cable: CAT5e or CAT6 UTP/Ethernet be set back to the set safe current.
RJ45 cable, cable tracé max. 100m • The EMS must integrate the Alfen charging station.
• Supporting Modbus TCP/IP; the EMS will assume the Please use the document Implementation of Modbus
role of the Modbus ‘master’ in this configuration. The Slave TCP/IP for Alfen NG9xx platform with applicable
charging station acts as a ‘slave’. registers for this implementation.
• Network: • To serve electric vehicles which require a minimal
charging current of 14A, a minimum charging current of
a. The charging station is located in the same local
14A is required.
network as the energy meter or Energy Management
System 5.3.2 Ethernet connector
b. Network with a minimum speed of 10Mbps Connect the smart energy meter to the charging station (or
c. No power over Ethernet Smart Charging Network) via the switch/router of the local
d. The EMS can find the IP-address of the charging network.
station via the mDNS protocol or the charging station
is set to a fixed IP-address. Depending on the charging station:
e. IP address meets the requirements of the IPv4 • The Ethernet connector is located on the controller of
protocol. IPv6 address are not supported by the Alfen the charging station
charging station. • The Ethernet cable can be connected to the RJ45
connector on the casing of the charging station (Eve
Double charging stations)

Figure 5.15: Ethernet connector locations

5.3.3 Configuration of Active Load Balancing

The configuration of the Active Load Balancing
functionality can be done via the ACE Service Installer or
via a back office system.

Prior to the configuration of the Active Load Balancing

functionality, the installation and configuration of the
charging station have to be executed as described in the
User Manual of the product.

The Active Load Balancing feature should be unlocked 6. Fill in whether the connected smart energy meter
before being able to configure the settings. includes the currents of the charging station. In case
the charging current is included, the charging station
NOTICE will limit the charging current if the other load (e.g.
household equipment) demands more power.
Unlocking the feature via the ACE Service Installer
or a back office is described in the topic Unlock
Smart Charging features.

5.3.3.1 Configuration of ALB via the ACE Service

Installer
1. Open the ACE Service Installer
2. Select the charging station
3. Select the Smart Charging tab
4. Select the box next to Active Load
Balancing. The following parameters 7. Select the energy meter’s communication protocol.
will show.

5. Data Source; fill in the type of data source:

a. Meter: the connected smart energy meter will
communicate the power values to the charging
station. Based on these values the charging
station will increase or decrease the power on the 8. Fill in the maximum smart meter current. This is
socket output. Continue with step 6. the maximum current the charging stations may
b. Energy Management System: the customers distribute if no other appliances draw current from
Energy Management System will communicate the installation. The actual limit is based on the
dynamic minimum and maximum values to the measurements from the meter.
charging station. Based on these values the
charging station will increase or decrease the
power on the socket output. Continue with step
9.

ENGLISH
2. Fill in the IP address, Slave address (meter address)
and select the meter brand. In case the meter is not a
Socomec meter, select Custom register mapping in the
drop down and click on Save.
9. Fill in the Safe current. This is the current limit that
is used by the charging station when the connection
between the charging station and the energy meter/
Energy Management System is lost.

3. The configuration pop-up screen will appear. Configure

the required smart energy meter by filling in the
register numbers, type (unsigned or signed), size (32 or
64 bit) and scaling factor per phase. Click on Save.

10. If allowed, fill in the phase rotation. Note: this is

the sequence of the phases of the feeder cable (to
the charging station). There are multiple options
depending on the type of charging station and
connection.

4. When the smart energy meter is configured properly

a test can be run by clicking on the button Test Smart
Meter. If configured correctly a screen will pop up and
show the actual current per phase.
11. Click on Save
12. Click on the power button to reboot the
charging station

5.3.3.2 Configuration of a Modbus TCP/IP meter via the

ACE Service Installer
Refer to the manufacturer manual of the energy meter on
how to configure the energy meter for connecting with the
charging station.
1. If Active Load Balancing is enabled and the Modbus
TCP/IP is selected (see paragraph Configuration of 5.3.3.3 Configuration of an EMS via the ACE Service
ALB via the ACE Service Installer) an additional page is Installer
shown on the screen. Double click to open the screen. 1. If the Energy Management System is selected as the
data source (see paragraph Configuration of ALB via
the ACE Service Installer) an additional page is shown
on the screen. Double click to open the screen. Select
TCP/IP EMS in the menu.

Parameter (key) Possible values

SmartMeter-Max- Varies per location

Current This is the current limit of the in-
stallation. The charging station will
ENGLISH

2. Fill in the Mode. Select whether the EMS is managing make sure not to exceed this limit
every single socket or a complete Smart Charging to avoid an overload situation.
Network).
SmartMeterIn- True
cludesCharger False

Safe-MaxCurrent Float
3. Fill in the validity time (default 60s). When the
Phase-Connected L1, L2, L3, L1L2L3, L1L3L2,
charging station has not received any updates from
L2L3L1, L2L1L3, L3L1L2, L3L2L1
the EMS within the configured validity time, the
charging station will interpret this as a disconnect and 4. Reboot the charging station
will fall back to the configured safe current.
5.3.3.5 Configuration of a DSMR P1 meter via a back
office

NOTICE
5.3.3.4 Configuration of ALB via a back office system Prior to configuring a DSMR P1 meter via a back
The Active Load Balancing feature can be configured via office the Active Load Balancing feature should
a back office. In addition to configuring the settings as be configured correctly. Refer to paragraph
described in the steps below, the external data source Configuration of Active Load Balancing via a back
(smart energy meter or EMS) should be configured. This is office for more information.
described in separate paragraphs.
1. Log in to the back office and select the charging
station When using a (D)SMR P1 meter in the setup, the following
2. Go to the Configuration settings (refresh if needed) settings have to be set correctly:
3. Configure the following settings: Parameter (key) Possible values

Parameter (key) Possible values RJ11-Mode / DirectExter- DSMR P1

nalSuspendSignal Suspend when an external
Active-LoadBal- On
circuit is closed
ancing Off (default)
Suspend when an external
SmartCharging- None (unless the charging sta- circuit is opened
Mode tion is connected based on
ALB-ProtocolSelection DSMR4.x/SMR5.0 (P1)
OCPP1.5, then this value should be
OCPP1.5+) Modbus TCP/IP

Station-MaxCur- Varies per location 1. Fill in DSMR P1 at RJ11-Mode/

rent DirectExternalSuspendSignal
2. Fill in DSMR4.x/SMR5.0 (P1)at ALB-ProtocolSelection
Connector1-Max- Depending on the type of charging 3. Reboot the charging station
Current station
5.3.3.6 Configuration of a Modbus TCP/IP meter via a
Connector2-Max- Depending on the type of charging back office
Current station

NOTICE NOTICE
Prior to configuring a Modbus TCP/IP meter via Prior to configuring an EMS via a back office
a back office the Active Load Balancing feature the Active Load Balancing feature should
should be configured correctly. Refer to paragraph be configured correctly. Refer to paragraph

ENGLISH
Configuration of Active Load Balancing via a back Configuration of Active Load Balancing via a back
office for more information. office for more information.

To configure a smart energy meter supporting the Modbus When a charging station is controlled by an EMS, the
TCP/IP protocol via a back office, the following settings following settings should be configured:
should be configured:
Parameter (key) Possible values
Parameter (key) Possible values
MbsSlaveTCPIP On
ALB-ProtocolSelection Modbus TCP/IP
Off (default)
DSMR4.x/SMR5.0 (P1)
MbsSlaveTCPIPValidity- 60s (default)
MBTCPSmart-IsEnabled True Time
False (default)
MbsSlaveTCPIPMode Off
MBTCPSmart-SlaveMe- None Socket
terModel Socomec (default) SCN

MBTCPSmart-Connec- - TCP master (default)

tionType - RTU master NOTICE
- UDP master In case a Smart Charging Network (SCN) is
controlled by an EMS, one of the charging stations
MBTCPSmart-IPAddress 192.168.000.005 (de- in the SCN should be configured as described in
fault) the procedure below. This charging station will
report the available charging current to the rest of
MBTCPSmart-SlaveUnitID From 0 to 65535 the SCN.
5 (default)
1. Set the configuration setting MbsSlaveTCPIP to ON
1. Enable the smart meter functionality by setting the 2. Fill in the required validity time in the
MBTCPSmart-IsEnabled setting to True MbsSlaveTCPIPValidityTime setting. The EMS should
2. Fill in the right smart energy meter type at communicate the available charging current for the
MBTCPSmart-SlaveMeterModel. Note: the Socomec charging station/SCN within the set validity time
meter is the only option here. If a different type of 3. Determine whether the EMS should manage the
meter is integrated in the setup the energy meter available power for each socket or for the entire Smart
should be configured via the ACE Service Installer Charging Network
3. Fill in the right connection type at MBTCPSmart- 4. Reboot the charging station
ConnectionType
4. Fill in the Modbus address of the smart energy meter 5.3.4 Verification and testing ALB
at MBTCPSmart-IPAddress It is advisable to verify the working of the Active Load
5. Fill in the Unit ID at MBTCPSmart-SlaveUnitID Balancing feature to ensure that the data of the external
6. Reboot the charging station smart energy meter or energy management system
correctly reaches the charger.
5.3.3.7 Configuration of an EMS via a back office

NOTICE
It is not possible to use a test plug and another
electrical device (any other than an electric
vehicle) to verify the working of smart charging
ENGLISH

functionalities. Other devices, besides electric

vehicles, do not respond conform the Mode 3
protocol and will therefore not adjust their drawn
current.

5.3.4.1 Verification of ALB with a smart energy meter

In order to verify the working of Active Load Balancing with 5. After the probing stage of one minute, the currents
a smart energy meter, follow the steps below: from the smart energy meter and the electric vehicle
1. Perform the installation and configuration as are shown. If the setup excludes the EV charging
instructed in this document. Make sure the energy within the smart energy meter measurements, the sum
meter measures actual current (meaning at least one of the smart meter and socket current(s) will amount
device). Make sure that during the test the maximum to the maximum smart meter current in total.
smart meter current is set lower than the sum of the 6. Switch on some other connected appliances to monitor
maximum current for the vehicle and the current for whether the smart energy meter current readings
other devices connected to the smart energy meter, increase and the power drawn by the EVs decreases.
otherwise Active Load Balancing will not occur. You 7. After testing make sure to set the configuration back
may temporarily lower the maximum smart meter to the correct values.
current for the purpose of testing. Via these readings it is possible to verify if the
2. Go to the Live monitoring tab and verify if the phase sequence is as expected. If the EV draws
displayed smart energy meter currents (as shown in power from L1 but the smart energy meter
the image below) are correct. Tip: use a clamp meter to registers an increase on one of the other phases,
verify this. this might be an indication for a wrongly installed
setup. Refer to the chapter General error handling
for more information.

5.3.4.2 Verification of ALB with an EMS

In order to verify the working of Active Load Balancing with
an energy management system, follow the steps below.
1. Set up the installation configuration as instructed in
this document.
2. Go to the Live monitoring tab, select States and
observe the status of the Modbus TCP/IP Connection
State as shown below:

If the displayed values are 0, but the clamp meter

registers different values, please check your
installation and/or check the paragraph General error
handling for more information.
3. Connect one vehicle and start a transaction.
4. Go to the Live monitoring tab, select Currents and
observe the drawn currents as shown below:
If this state shows Not in use (communication idle),
there is a communication loss. Please check your
installation or check paragraph General error handling
for more information.
3. Connect a vehicle and start a charging session
4. Use the EMS to change the maximum available power.
The way to do this differs per EMS. Refer to the

manufacturer manual of the EMS for more information. observe the drawn currents.
5. Go to the Live monitoring tab, select Currents and

ENGLISH

6.1 Smart Charging Network 6.1.1.1 Scenarios 1 phase SCN

Network
Charging
Smart
The Smart Charging Network (SCN) is a solution where In a situation where load balancing between SCN and
multiple charging stations are connected to each other via an external load (e.g. a building) is applied, the SCN will
LAN to manage the power distribution locally. For every respond the same to the data of the applied measuring
outlet used, the network decides how fast it can charge, device as in the Active Load Balancing scenario’s described
ENGLISH

taking the total load into account. To achieve this, all in the ALB section.
connected charging stations exchange data on the current
charging capacity for all users.
NOTICE
If one charging station in an SCN loses connection with the When an electric vehicle connects to an Alfen
other charging stations, the respective charging station will charging station, the charging station starts
fall back to the configured safe current. a so called ‘probing phase’. In this phase the
When the SCN functionality is correctly commissioned, the charging stations detects whether the electric
charging stations recognize each other within the same vehicle requires a minimal charging current of 6A
local network. The total amount of power at the point (according to the IEC 61851 norm) or 14A. More
of interest (which is the point in the installation needed information on the probing phase is specified in
to protect from overload) is divided over the connected the topic Probing phase.
sockets based on the configured settings. The parameters
to configure before use are: The following scenario is written as an example for
• Maximum current value grid connection a situation with an SCN connected to a single phase
• Maximum current value of the charging station installation. The available power is divided over the sockets
• Maximum current value per socket (applicable for multi in the SCN. This is a rough schematic representation as the
socket charging stations) power distribution depends on many factors, e.g. maximum
• Safe current value current value per charging station or socket, safe current
• Alternating period value, etc.
In addition to these settings other parameters should
be set as well, e.g. in case when Active Load Balancing is Scenario Description
combined with an SCN to dynamically manage the power
distribution for the SCN. • EV connected on
charging station B
• Charging station starts
NOTICE probing phase; charging
Configuring the Active Load Balancing feature current 1x14A
with an external data source is described in the
paragraph Configuration of Active Load Balancing.
This can be combined with the configuration of an
SCN as described in the paragraph Configuration
of a Smart Charging Network.

The SCN decides, based on several parameters, how the • After one minute probing
total power is divided over the connected EVs in the SCN. phase; EV with minimum
When charging stations with two sockets are applied to the charging current of 6A is
SCN, the SCN takes into account that the total amount of detected
charging current on the charging station will never exceed • The maximum power
the maximum charging station current. (4,6kW/20A) is allocated
to socket B
6.1.1 Scenarios SCN
The Smart Charging Network can be executed in different
setups, e.g. single phase network, 3 phase network, in
combination with Active Load Balancing, etc.

In the next paragraphs several scenarios are described.

Scenario Description Scenario Description

• An EV connects to • After probing an EV with

socket C of the SCN charging current of 6A is
• Probing phase starts on detected

ENGLISH
socket C • All connected EVs will be
• Remaining power (6A) is charged alternately
allocated to socket B

• Every time the EV on

• After one minute probing socket A is charged, the
phase; EV with minimum charging current will
charging current of 6A is be 14A, the remaining
detected charging current is
• The available power is allocated to one of the
divided over socket B and other EVs based on the
C (2,3kW/10A each) alternating principle

6.1.1.2 Scenarios 3 phase SCN

The following scenarios are written for a situation with
• An EV connects to an SCN connected to a three phase grid connection. The
socket A available power is divided over the charging stations in the
• Probing phase starts on SCN depending on the applied phase connection (changed
socket A sequence per charging station) and the connected load (1,
• The remaining power 2 or 3 phase EVs).
is not enough to divide
over the remaining two This is a rough schematic representation as the power
sockets (B and C). Both distribution depends on many factors, e.g. maximum
sockets will be powered current value per charging station or socket, safe current
alternately value, etc.

• After one minute probing

phase; electric vehicle
is detected as EV which
requires a minimum of
14A charging current.
• All connected vehicles
will be powered
alternately.

Scenario Description Scenario Description

• EV connected to • An EV connects to
charging station B socket A
• Charging station starts • Probing phase starts on
ENGLISH

probing phase; charging socket A

current 3x14A • Depending on the phase
sequence and the type
of vehicle (1, 2, or 3
phase EV) the load will
be divided over the
remaining two sockets (B
and C). This is explained
in the paragraph Phase
sequence
• After one minute probing
phase; EV with minimum
• After one minute probing
charging current of 6A is
phase; EV with minimum
detected
charging current of 14A
• The maximum power
is detected
(4,6kW/20A) is allocated
• All connected vehicles
to socket B
will be powered
alternately

• An EV connects to • The EV with minimum

socket C of the SCN charging current of 14A
• Probing phase starts on while the other vehicles
socket C are being charged
• Remaining power is
allocated to the EV on
socket B

• Every time the EV on

• After one minute probing
socket A is charged, the
phase; EV with minimum
charging current will
charging current of 6A is
be 14A, the remaining
detected
charging current is
• The available power is
allocated to one of the
divided over socket B and
other EVs based on the
C (2,3kW/10A each)
alternating principle

6.1.1.3 Active Load Balancing and SCN

In the next scenario Active Load Balancing is combined
with the SCN feature.

The smart energy meter calculates the available charging sockets with the lowest ID numbers will be paused first.
current for the SCN (in this case 24A). The available This means socket ID0 and ID1 will be paused (for the
charging current in this example is not sufficient to serve length of the alternating period). The remaining sockets
all sockets in use (minimal charging current 6A per socket). will get 6A each (24A divided over 4 sockets). When the
The SCN will start charging alternately. The occupied alternating period is expired socket ID2 and ID3 will be
paused and socket ID0 and ID1 will get 6A charging current.

ENGLISH
Figure 6.1: Active Load Balancing in SCN

6.1.1.4 Double socket charging stations in SCN Depending on the number of sockets in use the SCN will
The SCN algorithm treats every socket equally. This allocate the available charging current to the charging
means that the SCN decides how much charging current is stations. A double socket charging station will get double
allocated to a socket. the socket current.

The Standard Load Balancing in a double socket charging In the example below the available charging current is 40A.
station is therefore overruled by the SCN. The SCN takes The available current per socket in use is 40A:4=10A. The
into account the configured maximum station current. SCN will allocate 20A to the charging station on the left
(with two sockets in use), 10A to the charging station in
the middle (with one socket in use) and 10A to the single
socket charging station on the right.

Figure 6.2: SCN with double socket charging stations

6.1.2 Dual feeder cable charging stations in an SCN When allocating charging current to the sockets in use the
In case an SCN is implemented with dual feeder cable SCN takes into account the configured station max current
charging stations (or a combination with single feeder cable and connector current.
charging stations) the functionality is still the same.

Figure 6.3: SCN with dual feeder cable charging stations

6.1.3 Phase sequence in an SCN

When installing an SCN it is recommended to apply NOTICE
different phase sequences per socket or per feeder cable. Be aware that the recommendations in the table
Phase mapping is used by the SCN algorithm to determine below are examples based on known parameters
the available power in the installation. This will benefit the and can be used as a guideline for the customers
maximum power available per socket. location. Installers should be able to select
the most optimal connection for the different
Based on the phase mapping, the SCN calculates and
locations, based on the input given in the table
allocates the amount of power to each socket in the SCN.
below.
Applying different phase sequences also prevents uneven
load distribution when single EVs are charging on the SCN.
The load is divided more equally over the separate phases.

The recommended phase sequence is described in the table below:

Setup Charging station type Internal phase ro- Recommendation

tation

Smart Charging Network Single socket charging n.a. No phase sequence applicable for sin-
1 phase (grid) connection, station gle phase connections.
1 phase charging station
Double socket charging Socket 1: L3L2L1
station (single feeder Socket 2: L1L2L3
power supply)

Double socket charg- Socket 1: L3L2L1

ing station (dual feeder Socket 2: L1L2L3
power supply)

Smart Charging Network Single socket charging n.a. Socket 1 on L1, socket 2 on L2, sock-
3 phase (grid) connection, station et 3 on L3, socket 4 on L1, etc.
1 phase charging station
Double socket charging n.a.
station (single feeder
power supply)

Double socket charg- n.a.

ing station (dual feeder
power supply)

Setup Charging station type Internal phase ro- Recommendation

tation

Smart Charging Network Single socket charging n.a. Charging station 1: L1L2L3, charging
3 phase (grid) connection, station station 2: L3L1L2, charging station

ENGLISH
3 phase charging station 3: L2L3L1 -> continue in this order
Double socket charging Socket 1: L3L2L1 (charging station 4 starts again with
station (single feeder Socket 2: L1L2L3 L1L2L3, etc.).
power supply)

Double socket charg- Socket 1: L3L2L1

ing station (dual feeder Socket 2: L1L2L3
power supply)

6.1.3.1 Scenarios phase sequence in an SCN

Below some examples are shown to explain how the power
will be divided over the sockets when the advised phase
sequence is applied.

Case 1:

In this case all connected EVs are single phase EVs. Due to
the phase sequence in the SCN every EV is charged with
the most optimal charging current (in this example 20A).

Figure 6.5: 2 phase EV connected to an SCN, optimal charging current

Case 3:

In this case a 2 phase EV is connected to the SCN in

combination with a single phase EV. However, both EVs
charge on the same phase (L1 in this example). Due to the
overlapping phase, the charging current is divided over the
two EVs. This means the EVs will not be charged with the
most optimal charging current.

If the charging current is not sufficient to serve both EVs,

Figure 6.4: Single phase EVs connected to SCN, optimal charging current
the EVs will be charged alternately.
Case 2:

In this case a 2 phase EV is connected to the SCN together

with a single phase EV. Due to the phase sequence in the
SCN every EV is charged with the most optimal charging
current (in this example 20A per phase).

NOTICE
Be aware that in case the charging current is
decreased, the charging capacity (A) will not meet
the maximum charging capacity of the socket (B).
ENGLISH

Figure 6.6: 2 phase EV connected to an SCN, reduced charging current

Case 4:

In this case a 3 phase EV is connected to the SCN in Figure 6.8: Display charging station
combination with a single phase EV. However, both EVs
charge on the same phase (L1 in this example). Due to the LED status; there are two possible situations:
overlapping phase, the charging current is divided over the • The status LED flashes dark blue: the charging station
two EVs. This means the EVs will not be charged with the requests the first EV to reduce the charging speed so
most optimal charging current. that the power can be divided over the two connected
EVs;
If the charging current is not sufficient to serve both EVs, • The status LED flashes light blue: the charging process
the EVs will be charged alternately. of the second EV will be started as soon as the other EV
has adjusted the charging speed. When only one of the
EVs can be charged at a time, the LED will alternately
flash light blue. The available power is divided over both
EVs by charging alternately every 15 minutes. When this
indication is shown, charging is currently paused and will
resume within 15 minutes (configurable setting).

6.3 Installation

6.3.1 Requirements SCN

To ensure a proper working of the Smart Charging Network,
it is advised to meet the following requirements:
• The Alfen charging stations are operating on the same
firmware version, at least version 3.4.0. Preferably
the latest version; information can be obtained via
https://alfen.com/en/downloads.
• The Alfen charging stations have the Smart Charging
Network feature unlocked
Figure 6.7: 3 phase EV connected to an SCN, reduced charging current
• Configuration tool: Alfen ACE Service Installer, version
2.3.0.96 and higher. Preferably the latest release;
6.2 User interface available via https://alfen.com/en/downloads.
When Standard Load Balancing is active, this is shown via • Configuration device (laptop) provided with a Windows
either the LED or the display on the charging station. operating system
Display status: the display will show the adjusted power. • Valid account for Alfen ACE Service Installer (can be
requested via https://support.alfen.com)

• To serve electric vehicles which require a minimal charging station). The electrical components can be
charging current of 14A, at least 14A should be placed in the (separate) distribution cabinet. Refer to
available. local standards and regulations, these might differ per
• Minimum of 2 charging stations in an SCN country.
• Applied phase sequence as recommended in paragraph
Phase sequence in an SCN

ENGLISH
• All charging stations are in the same network (subnet, IP
range); by default, this is 169.254.x.x
• All charging stations are configured with one exactly
identical smart charging network name
• The SCN name should not contain special characters.
Only use A-Z and 0-9, with a maximum of 7 characters.
• CAT5 or CAT6 UTP/Ethernet cable, cable tracé max.
100m per individual Ethernet cable. The range can be
extended with another 100m by using a switch.
• Network with a minimum speed of 10Mbps
• No power over Ethernet
• UDP port: 36549, inbound-outbound
• Use a DHCP server (router); without a DHCP server, the
charging stations obtain an IP address via Auto-IP
• Network adapter laptop set to automatic IP 2. Phase sequence; by applying a different phase sequence
• Open Internet connection; Alfen update server should be on the charging stations in the SCN the available power
accessible to receive updates and feature keys from) can be utilized optimally. See paragraph Phase sequence
• Disabled blocking firewalls on laptop for more info.
• All charging stations are fed from the same power 3. Data connection; every charging station in the SCN
supply point; each charging station is fitted with an has to be part of the same local network. Therefor the
individual fuse charging stations must be connected to a switch/router
• A LAN (preferably DHCP) should be available with at in a star network topology. When the connection with
least the amount of ports available to connect with all one charging station is lost, the other stations will still
the charging stations in the SCN. be working. Looping through from charging station to
charging station is not supported.
- Use the star network topology; looping through of
the feeder cables and data cables from charging
station to charging station is not possible.
- Tip: Always make sure one port is available on the
switch to connect a laptop with the ACE Service
Installer. Otherwise, make sure the laptop is in the
same subnet as the charging stations.
• Maximum of 128 sockets in one SCN

Figure 6.9: Charging stations in SCN connected to a switch/router 4. Smart energy meter/EMS connection; a maximum of one
smart energy meter/EMS can be connected to the SCN.
6.3.2 Installing a Smart Charging Network The smart energy meter/EMS has to be connected to
When installing an SCN observe the following one or multiple charging stations in the SCN. The smart
recommendations: energy meter has to be placed on the point of interest in
1. Power connection; for the installation procedure of a the installation.
charging station refer to the User Manual or the Quick
Installation Guide of the product. Each charging station
should be fitted with its own fuse and Residual Circuit
Device (RCD) (in case the RCD is not integrated in the

6.3.3 Configuration of a Smart Charging Network

NOTICE
Unlocking the feature via the ACE Service Installer
or a back office is described in the topic Unlock
ENGLISH

Smart Charging features.

6.3.3.1 Create a new SCN via the ACE Service Installer

This paragraph describes how to create a new SCN and how
to add charging stations to an SCN.

NOTICE
When configuring a new SCN the related charging
stations should already be visible in the ACE
Service Installer (check the LAN by pinging the
charging stations). This means the charging
stations have to be installed and added to the
same local network. Check for installation details
the Original User Manual of the product. Network
requirements are specified in the Requirement
section of the Smart Charging Network chapter in
this document.

To configure a new SCN, do the following:

1. Verify if the SCN feature is unlocked (if not, refer
5. Test the LAN by pinging the charging stations via to paragraph (Unlock features via the ACE Service
the CMD console on the computer. Bad wiring can be Installer)
identified by high latency/latency fluctuations (time 2. Open the ACE Service Installer
= Xms should be consistent). Tip: stress the network 3. Select a charging station which has to be added to the
cable (especially close to the RJ45 connectors) during an new SCN
ongoing ping session (ping xxx.xxx.x.x.-t and press Ctrl
+ c to stop).

6. Make sure to note the applied phase mapping of the

installation

4. Click on Device and Add to new SCN

charging stations to the SCN. Select a charging station

in the pop-up screen and click Ok. The charging station
will be automatically rebooted.

ENGLISH
9. If, after adding all the charging stations to the SCN, a
5. The following screen will appear. Fill in a name for the charging station is still not visible in the overview of
SCN and click OK. The SCN name should not contain the SCN, reboot the ACE Service Installer.
special characters. Only use A-Z and 0-9, with a 6.3.3.2 Configure SCN settings via ACE Service Installer
maximum of 7 characters. 1. Open the ACE Service Installer
2. Select an SCN and select the SCN Settings screen
button. The setting screen will appear:

6. Refresh the overview of charging stations by clicking

the Refresh button at the bottom left of the ACE
Service Installer screen. In some cases it might be
necessary to restart the ACE Service Installer to make
the new SCN visible in the menu.
3. Select a charging station and click on the phase
mapping button. Fill in the number of feeder cables
7. Select the new SCN and click on the SCN Overview from grid connection to the charging station and select
button. This will show all the charging stations in the the right phase sequence in the drop down. Refer to
SCN. paragraph Phase sequence in an SCN. Repeat this for
every power feeder cable in the SCN. Be aware that
the socket ID will be assigned (in the Initialize step)
based on the order the charging stations are added to
the SCN.

8. Use the Add a new charging station button to add

6.3.3.3 Configure charging station for SCN via ACE

Service Installer

NOTICE
The SCN will calculate the Socket count based on
the configuration settings of the added charging
stations. It is very important to set all specified
settings correctly.

NOTICE
4. Fill in the required settings of the SCN. Always initialize the SCN after changing SCN
related configuration settings!
Parameter Description
1. Open the ACE Service Installer
Total Max. Total capacity for all charging stations 2. Select the charging station to be configured and click
current (A) combined. on the Power settings button

Alternating Alternation period (pause) in the event

period (s) of insufficient capacity. When the sum
of all minimum charging currents is
higher than the available current for the
SCN, the SCN will alternate the sockets
between charging and pausing.
Default 900s. Electric vehicles allow
alternating periods with a minimum of
60s.

Socket Safe Available power reserved for each sock- 3. Select the option Installation and fill in the Station
current et when the connection of a charging maximum current (A). This is the maximum current that
station with the SCN is lost. This val- the entire charging station is allowed to provide, this is
ue should always be identical for all the also used for Standard Load Balancing in double socket
sockets in the SCN. charging stations.

Total safe Available power reserved for the whole

current (A) SCN when the SCN loses connection
with the smart energy meter (SCN +
ALB). If ALB is not used, configure Total
safe current = Total Max. current.
Note: a double socket charging station is used in this
5. Click the Initialize button. This will push the configured example. When you configure a single socket charging
values (step 4) to all charging stations in the SCN. station, some of the configuration items will not be
The socket ID is assigned based on the order the shown as they are not applicable.
charging stations are added to the SCN. This will also 4. Select the Connector option and fill in the Max current
be executed when clicking the Initialize button. (A). This is the maximum allowed current the socket
can provide based on the type of charging station and
the maximum available current. Repeat this step for
the second connector if applicable.

feature is unlocked via the setting UnlockedFeatures.

Refer to paragraph Unlock features via a back office
for the unlock procedure.
3. Go to SCN-IsEnabled and configure the value True.
4. Go to SCN-NetworkName and configure the desired
5. Select the Load balancing tab and select SCN. Fill in name for the SCN. The network name can contain

ENGLISH
the Safe Current (A) value. This is the available power characters A-Z and 0-9 with a maximum of 7
reserved for a socket when the charging station loses characters. The network name needs to be identical for
connection with the SCN. Alfen advises to set a value all charging stations in one SCN.
>6A.Note: the safe current does not have to be set per 5. Go to SCN-SocketID and configure the correct ID
individual charging station when connected to a LAN value. This is the number of the socket in the site
while configuring. Then the Socket Safe Current (SCN setup. Always start with value ‘0’, than ‘1’, and so
setting) will be applied to all sockets in the SCN when on. The socket ID value is used when the SCN-
initialized. TotalSafeCurrent is activated. The occupied charging
station with the lowest ID number will get priority.
Each socket in an SCN should have a unique ID value.
Range 0-128.
6. Go to SCN-TotalStaticCurrent. This is the available
static power for the whole SCN. Configure the correct
value.
7. Go to SCN-SocketSafeCurrent. This is the available
power reserved for a socket when the charging station
loses connection with the SCN. Configure the correct
NOTICE value (default 6A).
If a charging station is added to a commissioned 8. Go to SCN-AlternatingPeriod. In case the available
SCN (in use for a longer period of time), the SCN power in an SCN is insufficient to serve all sockets in
will automatically adjust the Socket count setting, use, the charging EVs will be charged alternately. Part
but only if the charging station is added to the of the charging sessions will be paused for the length
SCN via the Add to SCN button. of a set alternating period, whilst other charging
sessions will be resumed. Configure the desired value
(default 900s). Possible range 60-36000s).
6.3.3.4 Configure SCN and charging station via a back 9. Configure the following settings:
office

NOTICE
Configuration of an SCN via a back office is very
much prone to errors, but theoretically possible.
Alfen recommends to configure the SCN and
charging stations via the ACE Service Installer.

NOTICE
Be aware that when a charging station needs to
be added to an existing SCN in a later stage, the
SCN-SocketCount setting on all charging stations
has to be updated. Reboot each charging station
after the update.

To configure an SCN and related charging stations via a

back office, do the following:
1. Log in to the back office and select the desired
charging station
2. Go to the configuration settings. Verify if the SCN

Setting Description Value NOTICE

Station-Max- The maximum current Depending on If a charging station is added to a commissioned
Current that the entire charg- the type of SCN (in use for a longer period of time), the Socket
ing station is allowed charging station count setting needs to be updated to the new
ENGLISH

to provide, this is also amount of sockets in the SCN. Via a back office
used for Standard load it is mandatory to change the Socket count
balancing in double setting on each charging station individually. It is
socket charging sta- recommended to add the new charging station
tions to the SCN via the ACE Service Installer. Than the
Socket count setting will be updated automatically
Connec- Maximum current al- Depending on (but only if the charging station is added to the
tor1-MaxCur- lowed on this socket the type of SCN via the Add to SCN button).
rent charging station
6.3.4 Verification
Connec- Maximum current al- Depending on
When an SCN is properly installed and configured the
tor2-MaxCur- lowed on this sock- the type of
working of the system can be validated by checking the
rent et. Only applicable for charging station
response messages via ACE Service Installer or via the back
double socket charging
office.
stations.

SCN- Phase sequence of 1=L1 NOTICE

PhaseMap- socket 1 (feeder ca- 2=L2 It is not possible to use a test plug and another
ping-1 ble).
3=L3 electrical device (any other than an electric
For single feeder cable vehicle) to verify the working of smart charging
double socket charg- 4=L1L2L3
functionalities. Other devices, besides electric
ing stations 'SCN- 5=L1L3L2 vehicles, do not respond conform the Mode 3
PhaseMapping-1' (left 6=L2L1L3 protocol and will therefore not adjust their drawn
socket) is iden- current.
tical to 'SCN- 7=L2L3L1
PhaseMapping-2' (right 8=L3L1L2
socket). 6.3.4.1 Verify SCN via the ACE Service Installer
9=L3L2L1
Select the new SCN and click on the Overview button. The
SCN- Phase sequence of 0= no socket overview will show all the charging stations in the SCN,
PhaseMap- socket 2 (feeder cable) (for single sock- the sockets currently in use (state) and the load per phase
ping-2 et charging sta- (Current).
tions)
1=L1
2=L2
3=L3
4=L1L2L3
5=L1L3L2
6=L2L1L3
7=L2L3L1
8=L3L1L2
9=L3L2L1
6.3.4.2 Verify SCN via a back office
10. Go to SCN-SocketCount. This is the total amount of
Verifying the Smart Charging Network feature is possible
sockets in the SCN. Configure the correct value.
via a back office only if the back office system setup is
configured to interpret and display the required values.

7.1 Smart Charging profiles 7.2 OCPP Smart Charging parameters

profiles
Charging
Smart
1.6
OCPP
With Smart Charging profiles a central system gains the Take notice of the following parameters for the Alfen
ability to influence the charging power or current of a charging stations:
specific EV, or the total allowed energy consumption on
an entire charging station/group of charging stations, for Parameter Value
instance, based on a grid connection, energy availability on

ENGLISH
the grid or the wiring of a building. ChargeProfileMaxStackLevel 15

Influencing the charging power or current is based on ChargingScheduleAllowedCharg- Current

power transfer limits at specific points in time. Those limits ingRateUnit
are combined in a charging profile.

Alfen charging stations are certified by the Open Charge ChargingScheduleMaxPeriods 100
Alliance to be fully compliant with the OCPP (Open Charge
MaxChargingProfilesInstalled 45
Point Protocol) 1.6 and support all Smart Charging Profiles
specified in this protocol. OCPP 1.6 can be downloaded
OCPPStackVersion 4.7.0
from https://www.openchargealliance.org/downloads/. Consult
chapter 7.8 from the protocol for more information
regarding the charging profiles.

8.1 Suspend Charging Mode • By the grid operator, via a potential free contact in the
Mode
Charging
Suspend
In some countries the local energy laws specify the energy meter (activated in case of an overload on the
possibility for consumers to use electricity at reduced grid)
standing charges if it complies with certain conditions.

The option only complies to customers who have a

ENGLISH

controllable device containing an independent measuring

module (for instance an EV charging station) connected to
their domestic energy connection.

To meet the requirements of these laws Alfen developed

the Suspend Charging Mode feature.

The Suspend Charging Mode feature also applies to a

situation where an external relays is installed which can be
used to temporarily halt a charging session. The charging
station detects the signal coming from the relays and Figure 8.1: Scenario Suspend Charging mode with external relays
activates the Suspend Charging Mode sequence.

NOTICE
The Suspend Charging Mode feature is described
in an addendum to the ACE User Manuals; the
Suspend Charging Mode installation guide. This
document can be downloaded from https://
alfen.com/en/downloads.

8.2 Scenarios Suspend Charging Mode

The Suspend Charging Mode can be activated in two
different scenarios:
• By an external relays in the distribution cabinet Figure 8.2: Scenario Suspend Charging Mode with potential free contact (energy
(activated in case of a calamity) meter)

9.1 Compatibility features

features
Charging
Smart
Compatibility
This chapter describes the co-operation, inclusion, WARNING
exclusion and dependency of the Alfen smart charging Be aware that the Suspend Charging Mode
functionalities. functionality is not compatible with a setup
including a (D)SMR meter.
9.2 Combination

ENGLISH
Alfen’s Smart Charging features can be combined as shown
in the table.
NOTICE
Stan- Active Active Smart Sus- The OCPP Smart Charging feature is compatible
dard Load Load Charg- pend with any combination of Alfen Smart Charging
Load Bal- Balanc- ing Net- Charg- features.
Balanc- ancing ing TCP/ work ing
ing (D)SMR IP Mode
For all types of Smart Charging the following applies:
when different Smart Charging features are combined, the
x x
system that provides the lowest limit is leading. Example:
if an OCPP 1.6 Smart Charging profile is sent from a back
x x
office to a socket in use in an SCN, the charging current
request from the Charging profile is compared to the
x x x charging current value the SCN allocates to the socket in
use. The lowest charging current value is leading and will
x x x overrule the other request.

x x x

x x x x

Figure 9.1: Combination of ALB, SCN, Suspend Charging Mode and OCPP Smart Charging profile

The following applies to this scenario: • The available current measured by the smart energy
• When the Suspend Charging Mode is activated, all meter is communicated with the SCN. The SCN divides
running charging sessions will be paused. the available current over the sockets in use. If the
outcome of the SCN (socket current) is lower than the

limit from the OCPP Smart Charging profile, the limit c. Do not use power over Ethernet
calculated by the SCN will be the new limit. d. The fixed IP address for the TCP/IP meter is assigned
• If the OCPP Smart Charging profile current value is lower by the network operator of the local network and
than the outcome of the SCN (socket current), the limit should be in same IP range as the charging stations
of the OCPP Smart Charging profile will be the new limit. e. IP address meets the requirements of the IPv4
ENGLISH

• If in a setup with ALB the available current insufficient protocol. IPv6 address are not supported by the Alfen
to serve all charging EVs, the SCN will start alternating. charging station.
• Modbus:
9.2.1 Additional requirements SCN in combination with
- Modbus master should connect to IP of the Modbus
smart meter P1 port
slave’s wired Ethernet connection on port 502
• Communication cable with RJ11 (using middle 4
- The TCP/IP meter should support Big Endian format
contacts) or RJ12 plugs, both straight connected
between the charging station that is connected and the • The TCP/IP meter should be able to respond within 60s
smart energy meter to prevent invalid connection losses
• Maximum communication cable length: 20 meters
9.2.3 Additional requirements SCN in combination with
• Smart meter:
EMS
a. Supporting (D)SMR 4.0/eSMR 4.0 (and higher) via P1 • The Alfen charging station is updated with firmware
port version 4.2.0 (or higher).
b. Installed on the point of interest in the installation • Communication cable: CAT5e UTP/Ethernet RJ45 cable
c. Maximum of one Smart meter connected to a (minimum) between SCN and EMS, CAT6 when tracé
charging station >100m
• Supporting Modbus TCP/IP; the EMS will assume the
9.2.2 Additional requirements SCN in combination with
role of the Modbus ‘master’ in this configuration. The
smart meter TCP/IP
charging station acts as a ‘slave’.
• At least one of the charging stations in the SCN is
connected to the smart energy meter. The IP-address of
the smart energy meter is configured in the connected
charging station.
• The IP-address of the TCP/IP meter needs to be in the
same range as the charging stations • Network:
• Communication cable: CAT5e or CAT6 UTP/Ethernet
a. The charging station is located in the same local
RJ45 cable between one charging station in the SCN and
network as the Energy Management System and/
the TCP/IP meter, cable tracé max. 100m
or smart energy meter. The network should be
• Smart meter:
accessible for the purpose of configuration.
a. Supporting Modbus TCP/IP; at least one charging b. Network with a minimum speed of 10Mbps
station will assume the role of the Modbus Master c. No power over Ethernet
in this configuration. The smart energy meter is d. IP address meets the requirements of the IPv4
the Slave. Note: it is possible to configure multiple protocol. IPv6 address are not supported by the Alfen
charging stations in the SCN to communicate with charging station.
the TCP/IP meter. In case one of the connected
• Modbus messages:
charging stations loses connection with the meter,
the other charging stations are still connected - Modbus master should connect to IP of the Modbus
(depending on the cause of disconnection). slave’s wired Ethernet connection on port 502
- Requests with certain slave addresses are accepted,
where charging station related Modbus registers
require slave address 200 and socket related Modbus
registers require slave address 1 or 2, depending on
a.
the socket.
b. Maximum of one smart energy meter connected to - The TCP/IP meter and EMS should support Big Endian
an SCN format
• Network: • Configuration tool: Alfen ACE Service Installer, at least
a. The charging station is located in the same local version 3.4.2. Preferably the latest released version;
network as the smart energy meter. The network available via https://alfen.com/en/downloads.
should be accessible for the purpose of configuration. • The EMS should update the socket current/SCN total
b. Network with a minimum speed of 10Mbps current setpoint within the validity time, else the

charging station(s) will be set back to the set safe The network operator is responsible to source and set a 4G
current. modem.
• The EMS must integrate the Alfen charging station.
The charging stations need to be configured to connect
Please use the document Implementation of Modbus
via the wired connection to the 4G modem. From the 4G
Slave TCP/IP for Alfen NG9xx platform with applicable
modem onwards the connection is wireless.
registers for this implementation.

ENGLISH
9.2.5 Scenario ALB and OCPP Smart Charging
9.2.4 Additional requirements SCN in combination with
An OCPP 1.6 back office can send a smart charging profile
a back office
in any scenario described in this document. If in the
The functionalities of the Smart Charging Network are
scenario below the charging station calculates an available
available through the UTP/Ethernet connection of the
charging current higher than the charging current specified
charging stations. This can easily be combined with
in the OCPP smart charging profile, the value in the smart
communication over OCPP, through UTP/Ethernet or GPRS.
charging profile will be leading. The back office can act as a
Note that you need one SIM card per charging station limiting factor in this scenario.
when using the GPRS option. To limit costs, you can also
use a router and a (2G/3G/4G) modem. In that case, the
charging stations should be set to communicate with a
wired network. The router is then set for the (secure) APN
of the relevant management system.

The 4G modem can also be used to build a LAN for the

SCN. In that case, the 4G modem must support connection
of the SIM-card via the APN of the back office provider.
The charging stations will have to connect via a wired
connection to the private endpoint because the connection Figure 9.2: Scenario ALB and OCPP Smart Charging

via the APN (possibly also VPN) is established by the 4G

In case an OCPP smart charging profile is sent to an SCN,
modem. This can be configured manually by entering
the profile will be sent to an individual charging station. If
the back office connection settings via the ACE Service
the charging current value of the profile is lower than the
Installer. Select Manual enter back office settings under
charging current allocated by the SCN for this individual
back office preset in the Connectivity tab.
charging station, the lowest value will be leading.

Figure 9.3: Scenario OCPP Smart Charging in an SCN

9.2.6 SCN in combination with Active Load Balancing

Setting Description Value
In case the SCN feature is used in combination with
Active Load Balancing an additional parameter has to be
SCN-To- Available power reserved Depending
configured:
talSafeCur- for the whole SCN when on the pow-
rent the SCN loses connection er connec-
with the smart energy tion.
meter (SCN + ALB).

10.1 Troubleshooting These settings differ per laptop. Unable to change or

handling
error
General
Common issues concerning configuring Smart Charging find the settings? Please contact your IT administrator.
functionalities and their solutions are described in the next
If the above is not workable, use a workaround for
paragraphs.
obtaining new firmware and settings files from Alfen’s
If the issue is not resolved after consulting the solutions update server. Please, disconnect from the charging station,
ENGLISH

listed or if any other questions arise, please contact our create a WiFi hotspot with a mobile phone, open the ACE
service department through https://support.alfen.com. Service Installer and accept all updates when asked. When
downloaded all files through the open connection from
10.2 Unable to log in to ACE Service Installer a WiFi hotspot, connect to the charging station again.
Unable to log in after downloading the ACE Service The laptop will be offline, but the required update files
Installer? Please check the following: are saved on the laptop. Updating the license key with
• Downloaded the ACE Service Installer Setup for NG- the Update license key button is not possible via this
platform? The Service Installer for Advanced platform workaround. Entering the license key code can be done
only supports older versions of our chargers (produced manually.
before mid-2017) and is therefore not applicable.
• Requested a personal account for the ACE Service 10.4 Unable to reach update server
Installer? Please note that this is a separate account Connected to the internet, but still cannot use the
from other Alfen accounts. Request an account through functions such as updating the license key or downloading
https://support.alfen.com. First login with a service portal the newest firmware and settings files? Then likely the
account (or create one), then go to Configuration tool internet access is restricted and it is not possible to reach
and fill in the information under Request for account. Alfen’s update (ftp) server. Please check:
Personal account details will be send within 1 working • Is Windows Defender Firewall blocking access to Alfen’s
day. update server? Open Windows Defender Firewall, go
• Connected to the internet when opening the ACE to Advanced settings and make sure the (Inbound/
Service Installer? Outbound) connections for the ACE Service Installer are
- After downloading and installing, the installer should allowed.
always execute an update before logging in. Please • Is another firewall blocking access to Alfen’s update
make sure to be connected to the internet and install server (port 21)? Please allow access or disable the
all updates when suggested. firewall. For further support, please contact your IT
- If the internet access is restricted, it might not be administrator.
able to reach Alfen’s update (ftp) server. Please
10.5 Charging station not visible in the ACE
refer to paragraph Unable to reach update server for
Service Installer
support.
Unable to see the charging station in the ACE Service
10.3 No internet connection on laptop while Installer? The network connection between the laptop
connected to the charging station and the charging station is not functioning correctly. Note
If there is no connection to the internet while being that the Ethernet adapter of the laptop must be in the
connected to a charging station/LAN, it is not possible to same range as the IP address of the charging station (by
download updated settings files, new firmware files or default 169.254.x.x; only if no DHCP server is used and
update the license key. the charging station allocates an IP address to itself). The
Ethernet adapter should be in automatic mode and only set
Furthermore, it is also not possible to open other to a fixed address if the charging station is configured with
applications that require internet connection. When using a fixed IP-address. Please check the following:
WiFi to connect to the internet, it must be possible to • Is the Ethernet cable in a good condition? Tip: use
connect to WiFi as well as the wired network to the an Ethernet cable tester to check the condition of
charging station at the same time. In this case, please your cable. Or test the LAN by pinging the charging
check stations via the CMD console on the computer. Check
• Is there a LAN/WLAN switching service activated on the paragraph Installing a smart charging network for more
laptop? Please turn this service off in the laptopvia the information.
Windows Task Manager. These settings differ per laptop. • Is the Ethernet network adapter set to obtain an IP
Unable to change or find the settings? Please, contact automatically? In Windows Network and Sharing Centre,
your IT administrator. right click on the network adapter and go to Properties.
• If the WiFi network adapter is set to disable itself when In the list, select Internet Protocol Version 4 (TCP/
a wired connection is established, please turn this off. IPv4) and go to Properties. Make sure the Obtain an IP
address automatically option is selected. This way, the

IP address of the network adapter of the laptop will to EV, go to the Live Monitoring tab in the ACE Service
automatically be in the same range as the IP address of Installer and select Communication car. Under PWM duty
the charging station through DHCP server. cycle (%), the communicated current is shown. Is this lower
• Is the charging station set to a fixed IP and are you than the set MaxCurrent and are you not using any Smart
unable to find out what IP this is? Alfen recommends Charging functionalities, please check the following:
labeling with the IP address when setting the charging • What are the charging specifications of the EV? For

ENGLISH
station to a fixed IP. Please use a network scanner instance, if the EV’s specifications limit the charging
application to search for the charging station. If you are current to 16A, the EV will not charge above 16A.
in a large network and you require the MAC address, • What are the specifications of the used charging cable?
please request the charging station’s FAT report at Some cables only allow 20A charging current and in that
Alfen’s Sales Support department. case, the charging station will never communicate more
current.
10.6 SCN overview and settings not visible in ACE
Service Installer Is the charging station communicating the set SafeCurrent
If the individual charging stations are visible, but the of the smart charging functionality that is configured?
charging stations are not visible in the SCN overview, Then there is a communication loss causing the charging
please check the following: station to use the SafeCurrent. This can be verified by
• Is Windows Defender Firewall blocking communication checking the logging. Depending on the setup a warning
between the ACE Service Installer and the charging will be shown:
stations? Open Windows Defender Firewall, go to • (D)SMR: P1 Device failure: Read CRC Error orUnable to
Advanced settings and make sure the (inbound- start P1 communications, Read Timeout Error and Enter
outbound) connections for the ACE Service Installer are ActiveLB safeMode: x.xA
allowed for both TCP and UDP. • TCP/IP meter or EMS: Communication error for modbus
• Does the SCN name include special characters? Only use unit 502 (<IP address TCMP/IP meter or EMS>;502)and
A-Z and 0-9, with a maximum of 7 characters. Modbus TCP/IP lost, in safe mode max x.xA and Enter
ActiveLB safeMode: x.xA
10.7 Unable to configure smart charging
Refer to the paragraphs dealing with communication loss
functionality
between charging station and SCN, or charging station/
When configuring a smart charging functionality,
SCN with an external smart energy meter (P1 or TCP/IP) or
the following can be executed to find the necessary
communication losses with an EMS.
configuration parameter(s) in the ACE Service Installer:
• Using a correct version of the ACE Service Installer? 10.9 Charging station loses connection to SCN
Download the newest version at https://alfen.com/ If a single charging station is losing connection to the other
downloads. charging stations within an SCN, the charging station will
• Is the charging station updated with the correct fall back to the set SocketSafeCurrent per socket. If this
firmware version? Update the charging station to the occurs, the Livelog tab in the ACE Service Installer will show
newest version by clicking Upload Firmware… in the an error message as follows: Lost connection with other
General tab of the ACE Service Installer. socket (id: [socket id])!. If this occurs, please check:
• Feature unlocked for this charging station? Please, check • Is the Ethernet cable in a good condition? Tip: use
the features under License key in the General tab of an Ethernet cable tester to check the condition of
the ACE Service Installer. Is the feature not unlocked? your cable. Or test the LAN by pinging the charging
Please, check paragraph Purchase and unlock Smart stations via the CMD console on the computer. Check
Charging features on how to purchase and unlock a paragraph Installing a smart charging network for more
feature. information.
10.8 Charging slower than expected 10.10 Charging station or SCN loses
Charging slower than expected during a charging session communication with (D)SMR meter P1 port
may be caused by several factors. If the connection to a (D)SMR meter is lost, a charging
Firstly, please verify that the MaxCurrent settings are station or SCN will fall back to the set TotalSafeCurrent
correct under the Power Settings tab in the ACE Service for Active Load Balancing. If this occurs during installation,
Installer. Refer to the configuration paragraphs in this please check the following:
document for more information on the different settings. • Is the cable between smart energy meter and charging
If the MaxCurrent settings are correct, please check what station in a good condition? Tip: use an Ethernet cable
current the charging station is communicating to the EV. tester to check the condition of the cable. Or test the
To check the communicated current from charging station LAN by pinging the charging stations via the CMD

console on the computer. Check paragraph Installing a back to the set TotalSafeCurrent for Active Load Balancing.
smart charging network for more information. The ACE Service Installer shows the communication
• Is the smart energy meter still working correctly? Refer status over Modbus TCP/IP under the Live monitoring tab
to the documentation of the device to troubleshoot. under States as well as the obtained values of the smart
• Is the RJ11/RJ12 correctly pinched? Please, make sure energy meter under Currents. If these are all 0 A, there is a
ENGLISH

the wires are connected ‘straight’ (not twisted) and the communication loss. If this occurs during installation, please
RJ11/RJ12 connector is correct and firmly pinched. check the following:
• Is the smart meter using (D)SMR protocol version 4.0 • Is the cable between smart energy meter and charging
or up? Lower protocol versions do not support Smart station in a good condition? You may use an Ethernet
Charging. Please, discuss the possibilities to upgrade the cable tester to check the condition of your cable. Or test
smart meter with your distribution system operator. the LAN by pinging the charging stations via the CMD
• Using a P1 splitter? Please, check whether the console on the computer. Check paragraph Installing a
connection works without using the P1 splitter. If it smart charging network for more information.
works without the splitter, the P1 splitter is likely faulty. • Is the smart energy meter still working correctly? Refer
• The incorrect installation of a P1 range extender/signal to the documentation of the device to troubleshoot.
converter or splitter may cause a communication loss. • Is the smart energy meter in the same IP range and
Please, refer to the documentation of the device to subnet as the charging station? Please note that you
troubleshoot. may need to reboot the charging station after changing
the IP address of the charging station. Please make sure
If the communication loss occurs after it has functioned
your laptop is in the same range as well, otherwise you
properly before with the setup, the physical connection
won’t be able to see the charger in the ACE Service
in the cable or connector might have broken. If the
Installer. You might need to disable and enable the
communication loss occurs occasionally, the issue might be
network adapter in your laptop as well to make changed
caused by a weak P1 signal. Please check the following:
settings effective.
• Is the RJ11/RJ12 connector still correctly placed in the
• Can the charging station obtain the data from the smart
smart meter? To be sure, unplug the connector and plug
energy meter? The network must not block the data
back in securely.
communication (over port 502).
• The P1 signal is only transportable over a 20 meter
• Within an SCN, only one charging station can be
cable length. A longer distance between smart
connected to the smart energy meter over Modbus TCP/
energy meter and charging station might result in a
IP. Please, make sure only one of the charging stations is
communication loss.
configured to connect to the smart energy meter.
• Using a P1 range extender/signal converter?
Please, refer to the documentation of the device to If the communication loss occurs after it has functioned
troubleshoot. properly before with the setup, the physical connection in
the cable or connector might have broken or the network’s
10.11 Charging station or SCN loses configuration might have changed. Please, follow the steps
communication with Modbus TCP/IP meter or EMS in paragraph Configuration of a Smart Charging Network to
If the connection to a smart energy meter or EMS over make sure the network is set up properly.
Modbus TCP/IP is lost, a charging station or SCN will fall

ENGLISH

Alfen ICU B.V.

Hefbrugweg 28
1332 AP Almere
The Netherlands

P.O. box 1042

1300 BA Almere
The Netherlands

Tel. Sales Support: +31 (0)36 54 93 402

Tel. Service: +31 (0)36 54 93 401
Website: www.alfen.com/en/ev-charge-points

Starlink Brochure
No ratings yet
Starlink Brochure
4 pages
2.development of Blind Assistive Device in Shopping Malls
No ratings yet
2.development of Blind Assistive Device in Shopping Malls
4 pages
The Edge Ebook PDF
No ratings yet
The Edge Ebook PDF
8 pages
Intro To V2G
No ratings yet
Intro To V2G
7 pages
GT v7.8.3.2 Performance Element User Manual
No ratings yet
GT v7.8.3.2 Performance Element User Manual
407 pages
A WebRTC Based Video Conferencing System With Screen Sharing
No ratings yet
A WebRTC Based Video Conferencing System With Screen Sharing
9 pages
17NovSTM32U5NodeWebinar Presentation
No ratings yet
17NovSTM32U5NodeWebinar Presentation
24 pages
6.中央監控基本軟體+10.1-AVEVA System Platform 2023, 5K IO1K History
No ratings yet
6.中央監控基本軟體+10.1-AVEVA System Platform 2023, 5K IO1K History
17 pages
Advantech SKY Series Industrial Server Solutions: High-Performance, Reliable, and Flexible With Product Longevity Support
No ratings yet
Advantech SKY Series Industrial Server Solutions: High-Performance, Reliable, and Flexible With Product Longevity Support
44 pages
36 Smart Gardening Automation Using IoT With Power Saver Using Solar Energy
No ratings yet
36 Smart Gardening Automation Using IoT With Power Saver Using Solar Energy
3 pages
An5878 How To Design A Robust Automotive Can System Stmicroelectronics
No ratings yet
An5878 How To Design A Robust Automotive Can System Stmicroelectronics
29 pages
Protocol CAN - Part A
100% (2)
Protocol CAN - Part A
31 pages
A Blockchain-Based Aadhar System: Distributed Authentication System
No ratings yet
A Blockchain-Based Aadhar System: Distributed Authentication System
9 pages
Matric Tech Class 9th IoT Software Development - 2
No ratings yet
Matric Tech Class 9th IoT Software Development - 2
181 pages
Kriti Dutta: Linkedin - Github
No ratings yet
Kriti Dutta: Linkedin - Github
2 pages
IOT Exam Paper
0% (1)
IOT Exam Paper
2 pages
Design and Implementation of Traffic Lights Controller Using Fpga
No ratings yet
Design and Implementation of Traffic Lights Controller Using Fpga
27 pages
Service Mesh Market
No ratings yet
Service Mesh Market
32 pages
AI Facial Recognition System
No ratings yet
AI Facial Recognition System
54 pages
Divyansh Antwadia MPR
No ratings yet
Divyansh Antwadia MPR
69 pages
ElectronicSources Components
No ratings yet
ElectronicSources Components
130 pages
Automation Update India 202307 Twincat
No ratings yet
Automation Update India 202307 Twincat
58 pages
High-Power EV Charging Hub
No ratings yet
High-Power EV Charging Hub
47 pages
AWP Main (Munotes - In)
No ratings yet
AWP Main (Munotes - In)
107 pages
OCPI 2.2 d2
No ratings yet
OCPI 2.2 d2
186 pages
Emobility ISO15118-20 Charging Emobliltytec 202210 PressArticle EN
100% (1)
Emobility ISO15118-20 Charging Emobliltytec 202210 PressArticle EN
4 pages
KFBIO Digital Pathology Solution
No ratings yet
KFBIO Digital Pathology Solution
9 pages
Library Management Using Voice Assistant
No ratings yet
Library Management Using Voice Assistant
4 pages
SPiiPlus COM Library Programmer's Guide
No ratings yet
SPiiPlus COM Library Programmer's Guide
354 pages
Understanding iFIX
No ratings yet
Understanding iFIX
211 pages
07 Huawei Industrial IoT Gateways
No ratings yet
07 Huawei Industrial IoT Gateways
36 pages
Connecting Xilinx Fpgas To Texas Instruments Ads527X Series Adcs
No ratings yet
Connecting Xilinx Fpgas To Texas Instruments Ads527X Series Adcs
17 pages
Resiliency Orchestration
No ratings yet
Resiliency Orchestration
24 pages
Xpression 3 Design Track - Xpresso For Adobe InDesign CS3 PDF
No ratings yet
Xpression 3 Design Track - Xpresso For Adobe InDesign CS3 PDF
241 pages
Communication Models in Internet of Things: A Survey
No ratings yet
Communication Models in Internet of Things: A Survey
5 pages
Enhanced Petition Tracking System Final Report
No ratings yet
Enhanced Petition Tracking System Final Report
75 pages
Toaz - Info 137128405 Supermarket Management System PR
No ratings yet
Toaz - Info 137128405 Supermarket Management System PR
82 pages
PA WbxCall
No ratings yet
PA WbxCall
59 pages
Lifi Study Paper - Approved
No ratings yet
Lifi Study Paper - Approved
19 pages
Colocation - Supplement: Scaling With Confidence
No ratings yet
Colocation - Supplement: Scaling With Confidence
16 pages
Supermarket Billing System in C
No ratings yet
Supermarket Billing System in C
49 pages
IOT UNIT 1 Part 2
No ratings yet
IOT UNIT 1 Part 2
46 pages
MR - Meraki Wireless Access Points
No ratings yet
MR - Meraki Wireless Access Points
12 pages
IntelliTrac X Series Protocol - TA - 1st Draft
No ratings yet
IntelliTrac X Series Protocol - TA - 1st Draft
17 pages
D1.5 Analysis of Hard and Software Requirements
No ratings yet
D1.5 Analysis of Hard and Software Requirements
59 pages
Ignition Security Hardening Guide
No ratings yet
Ignition Security Hardening Guide
15 pages
How To Interface DHT11 With NodeMcu ESP8266 and Sending It
No ratings yet
How To Interface DHT11 With NodeMcu ESP8266 and Sending It
17 pages
Getting Started With iFIX
No ratings yet
Getting Started With iFIX
73 pages
IOT Presentation
No ratings yet
IOT Presentation
47 pages
automotive-lidar_trends
No ratings yet
automotive-lidar_trends
28 pages
What Is SCADA System:SCADA Hardware, Software Architecture and Working
100% (1)
What Is SCADA System:SCADA Hardware, Software Architecture and Working
11 pages
White Paper NVIDIA-VDI
No ratings yet
White Paper NVIDIA-VDI
12 pages
Prateek Jhalani (16EIAEC011) Seminar Report
No ratings yet
Prateek Jhalani (16EIAEC011) Seminar Report
47 pages
AI Smart Mirror
No ratings yet
AI Smart Mirror
10 pages
Polarion Widget SDK
No ratings yet
Polarion Widget SDK
21 pages
Final PPT of CCSDS TC System
0% (1)
Final PPT of CCSDS TC System
38 pages
IoTUnit1pdf 2021 12 03 11 08 55
No ratings yet
IoTUnit1pdf 2021 12 03 11 08 55
63 pages
Automatic Railway Track Crack Detection
No ratings yet
Automatic Railway Track Crack Detection
16 pages
Tce
No ratings yet
Tce
166 pages
Stability and Control of Aircraft Systems: Introduction to Classical Feedback Control
From Everand
Stability and Control of Aircraft Systems: Introduction to Classical Feedback Control
Roy Langton
No ratings yet
Dcsi-B01 840 20 02 02
No ratings yet
Dcsi-B01 840 20 02 02
38 pages
Module 1 - Fundamentals of Microwave Communications
No ratings yet
Module 1 - Fundamentals of Microwave Communications
224 pages
Mitel 5000 Brochure PDF
No ratings yet
Mitel 5000 Brochure PDF
8 pages
Small Cell
No ratings yet
Small Cell
11 pages
Common Lac in 2G&3G
No ratings yet
Common Lac in 2G&3G
2 pages
Network Security MAC
No ratings yet
Network Security MAC
55 pages
BillSummary
No ratings yet
BillSummary
6 pages
Chapter 8 13
No ratings yet
Chapter 8 13
120 pages
RUCKUS T350 Data Sheet
No ratings yet
RUCKUS T350 Data Sheet
5 pages
IDirect Spec Sheet Evolution X5 0817
No ratings yet
IDirect Spec Sheet Evolution X5 0817
2 pages
Media Arts Grade 9 2nd Quarter
No ratings yet
Media Arts Grade 9 2nd Quarter
24 pages
EE705 Project Report
No ratings yet
EE705 Project Report
11 pages
Cloud Computing Notes
No ratings yet
Cloud Computing Notes
62 pages
Wiz Fi 250
No ratings yet
Wiz Fi 250
12 pages
Administrating Skype For Business Server 2015 Step by Step For Anyone - REV - 02
No ratings yet
Administrating Skype For Business Server 2015 Step by Step For Anyone - REV - 02
87 pages
International Journal of Electronics and Communications (AEÜ)
No ratings yet
International Journal of Electronics and Communications (AEÜ)
10 pages
Rish Ducer M401
No ratings yet
Rish Ducer M401
16 pages
Tutorial 1 For FCN
No ratings yet
Tutorial 1 For FCN
5 pages
Lecture 9 Identifying Network Components and Protocols
No ratings yet
Lecture 9 Identifying Network Components and Protocols
16 pages
Digital Down Conversion (DDC) Theory: Heron-Fpga ADC DAC HERON System
No ratings yet
Digital Down Conversion (DDC) Theory: Heron-Fpga ADC DAC HERON System
7 pages
Latency
No ratings yet
Latency
3 pages
Traffic Analysis using Wireshark
No ratings yet
Traffic Analysis using Wireshark
8 pages
VLSM
No ratings yet
VLSM
8 pages
3com Officeconnect Switches: Key Benefits
No ratings yet
3com Officeconnect Switches: Key Benefits
4 pages
Instruction Manual: VHF Collinear Gain Vertical For 144-148 MHZ
No ratings yet
Instruction Manual: VHF Collinear Gain Vertical For 144-148 MHZ
7 pages
Organisational Study at On Airfiber Network PVT LTD - Hosur
No ratings yet
Organisational Study at On Airfiber Network PVT LTD - Hosur
61 pages
Jiofi Comparison
No ratings yet
Jiofi Comparison
1 page
Interface GSM Module With PIC
No ratings yet
Interface GSM Module With PIC
7 pages
Introduction To Networking
No ratings yet
Introduction To Networking
11 pages