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SAP CS - Course

The document outlines the content covered in a Customer Service course, including SAP architecture, project landscape, ASAP methodology, integration with other SAP modules, master data, warranty types, service notifications, service orders, outputs, copy controls, repair procedures, transaction types, counters, in-house repair process, repair-at-site process, annual maintenance contracts, equipment on loan process, and sale of service process.

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Padma Raju
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Download as PDF, TXT or read online on Scribd
334 views

SAP CS - Course

The document outlines the content covered in a Customer Service course, including SAP architecture, project landscape, ASAP methodology, integration with other SAP modules, master data, warranty types, service notifications, service orders, outputs, copy controls, repair procedures, transaction types, counters, in-house repair process, repair-at-site process, annual maintenance contracts, equipment on loan process, and sale of service process.

Uploaded by

Padma Raju
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Service Course details – Content

SAP Architecture

SAP Project Landscape

ASAP Methodology

Overview on Customer service

CS Integration with Other Modules


1) CS – SD Integration
2) CS – QM Integration
3) CS – FI Integration
4) CS – CO Integration
5) CS – PP Integration
6) CS – MM Integration
7) CS – HR Integration
8) CS – PS Integration

Organisational elements in Customer service

Master data in Customer service


1) Installed Base Management
2) Functional Location
3) Equipment
4) Serial Number Management
5) Work Centre
6) Cost Centre
7) Activity
8) Activity Pricing

Warranty & Types

Master warranty

Status Profiles
1) Status profiles in Service Notifications
2) Status profiles in Service orders
DIP Profile
1) Creation of DIP Profile
2) Characteristics
3) Material determination

Service Notification
1) Basic configurations
2) Shop papers
3) Catalogue Profile
4) Partner determination procedure
5) Field control in Notifications
6) Additional functions in Notification

Service Order
1) Basic configuration
2) Settings for Operations
3) Settings for Components
4) Planned cost & Actual cost
5) Settlement profile
6) Item categories
7) Advance shipment

Outputs in Customer service Module

Copy controls in SD

Repair Procedure

Transaction types and Item categories

Counters

In-House Repair Process


1) Basic configuration
2) Under warranty & Beyond warranty scenarios
3) Action box functionality
4) Service order automation
5) Resource billing
Repair-At-Site Process
1) Basic configuration
2) Under warranty & Beyond warranty scenarios
3) Advance shipment process
4) Resource billing

Annual Maintenance Contract Process


1) Basic configuration
2) Maintenance plan and execution
3) Gantt chart

Equipment on Loan process


1) Basic configuration
2) Integration with SD

Sale of service process

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