Cisco AnyConnect Secure Mobility

Solution Guide

This document contains the following information:

• Cisco AnyConnect Secure Mobility Overview, page 1
• Understanding How AnyConnect Secure Mobility Works, page 3
• Supported Architectures, page 6
• Configuring AnyConnect Secure Mobility, page 16
• Troubleshooting, page 21
• Additional Documentation, page 22
• Contacting Support, page 23

Cisco AnyConnect Secure Mobility Overview

Users and their devices are increasingly more mobile, connecting to the Internet
from several locations, such as the office, home, airports, or cafes. Traditionally,
users inside the network were protected from security threats, and users outside
the traditional network boundary had no acceptable use policy enforcement,
minimal protection against malware, and are at a higher risk of data loss.
Employers want to create flexible working environments where employees and
partners can work anywhere on any device, but they also want to protect corporate
interests and assets from Internet-based threats at all times (always-on security).

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Cisco AnyConnect Secure Mobility Overview

Traditional network and content security solutions are ideal for protecting users
and assets behind the network firewall, but they are ineffective when users or
devices are not connected to the network, or when data is not routed through the
security solutions.
Cisco offers AnyConnect Secure Mobility to extend the network perimeter to
remote endpoints, enabling the seamless integration of web filtering services
offered by the Web Security appliance. Cisco AnyConnect Secure Mobility
provides an innovative new way to protect mobile users on computer-based or
smart-phone platforms, providing a more seamless, always-protected experience
for end users and comprehensive policy enforcement for IT administrators.
You might want to use AnyConnect Secure Mobility if your organization has users
who must access resources on the Internet in order to do their work, but who work
on different types of mobile devices outside of a traditional office location.
AnyConnect Secure Mobility is a collection of features across the following Cisco
products:
• Cisco IronPort Web Security appliance (WSA)
• Cisco ASA 5500 series adaptive security appliance (ASA)
• Cisco AnyConnect client
Cisco AnyConnect Secure Mobility addresses the challenges of a mobile
workforce by offering the following features:
• Secure, persistent connectivity. Cisco AnyConnect (with the adaptive
security appliances at the headend) provides the remote access connectivity
portion of AnyConnect Secure Mobility. The connection is secure because
both the user and device must be authenticated and validated prior to being
provided access to the network. The connection is persistent because
AnyConnect is typically configured to be always-on even when roaming
between networks. Although AnyConnect is always-on, it is also flexible
enough to apply different policies based on location, allowing users access to
the Internet in a “captive portal” situation, when users must accept terms of
agreement before accessing the Internet.
• Persistent security and policy enforcement. The Web Security appliance
applies context-aware policies, including enforcing acceptable use policies
and protection from malware for all users, including mobile (remote) users.
The Web Security appliance also accepts user authentication information

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Understanding How AnyConnect Secure Mobility Works

from the adaptive security appliance based on its authentication of the

AnyConnect client, providing an automatic authentication step for the user to
access web content.

Understanding How AnyConnect Secure Mobility

Works
Cisco AnyConnect Secure Mobility is a collection of features across multiple
Cisco products that extends control and security into borderless networks. The
products that work together to provide AnyConnect Secure Mobility are the Web
Security appliance, adaptive security appliance, and Cisco AnyConnect client.
The following figure shows how these Cisco products work together to provide
AnyConnect Secure Mobility.

Adaptive Security Web Security

Internet
Appliance Appliance
Remote Workers
Using AnyConnect

Remote and mobile users use the Cisco AnyConnect Secure VPN client to
establish VPN sessions with the adaptive security appliance. The adaptive
security appliance sends web traffic to the Web Security appliance along with
information identifying the user by IP address and user name. The Web Security
appliance scans the traffic, enforces acceptable use policies, and protects the user
from security threats. The adaptive security appliance returns all traffic deemed
safe and acceptable to the user.
All Internet traffic scanning is done by the Web Security appliance, not the client
on the mobile device. This improves overall performance by not burdening the
mobile device, some of which have limited processing power. In addition, by
scanning Internet traffic on the network, you can more easily and quickly update
security updates and acceptable use policies since you do not have to wait days,
weeks, or even months to push the updates to the client.

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Understanding How AnyConnect Secure Mobility Works

The Web Security appliance tracks the requests it receives and applies policies
configured for remote users to traffic received from remote users. For information
on how it identifies remote users, see Communication Between the ASA and
WSA, page 4.
Depending on how you configure the Web Security appliance, the AnyConnect
client may use a VPN connection to an adaptive security appliance to
communicate directly with the Web Security appliance. For more information, see
Communication from the Client, page 5.

Communication Between the ASA and WSA

Whether the Web Security appliance interacts and communicates with the
adaptive security appliance depends on how the Web Security appliance is
configured to identify remote users. The Web Security appliance keeps track of
the traffic it receives and applies policies configured for remote users to traffic
received from remote users. It identifies remote users using one of the following
methods:
• Associate by IP address. The Web Security appliance administrator specifies
a range of IP addresses that it considers as assigned to remote devices.
Typically, the adaptive security appliance assigns these IP addresses to
devices that connect using VPN functionality. When the Web Security
appliance receives a transaction from one of the configured IP addresses, it
considers the user as a remote user. With this configuration, the Web Security
appliance does not communicate with any adaptive security appliance.
• Integrate with a Cisco ASA. The Web Security appliance administrator
configures the Web Security appliance to communicate with one or more
adaptive security appliances. The adaptive security appliance maintains an IP
address-to-user mapping and communicates that information to the Web
Security appliance. When the Web Security appliance receives a transaction,
it obtains the IP address and checks the IP address-to-user mapping to
determine the user name. When you integrate with an adaptive security
appliance, you can enable single sign-on for remote users. With this
configuration, the Web Security appliance communicates with the adaptive
security appliance.
When the Web Security appliance is configured to integrate with an adaptive
security appliance, it tries to establish an HTTPS connection with all configured
adaptive security appliances when it first starts up. Once the connection is

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established, the Web Security appliance authenticates with the adaptive security
appliance using the configured ASA access password. After successful
authentication, the adaptive security appliance sends the IP address-to-user
mapping to the Web Security appliance. The connection remains open, and the
adaptive security appliance updates the IP address-to-user mapping as necessary.
For example, when a new VPN connection is made, it adds a new user to the
mapping, and when a VPN connection is closed, it deletes the user from the
mapping.

Note If the connection between the Web Security appliance and an adaptive security
appliance is lost, the Web Security appliance tries to reestablish the connection
every 60 seconds by default. You can configure this time interval on the Web
Security appliance.

Communication from the Client

When a user opens a VPN session using Cisco AnyConnect, the AnyConnect
client connects to the adaptive security appliance using SSL. The client
authenticates with the adaptive security appliance and is assigned an internal IP
address on the network.
When the Web Security appliance is configured to integrate with the adaptive
security appliance, the adaptive security appliance instructs the client to directly
contact the Web Security appliance to test its connection. The client and Web
Security appliance use the VPN session to exchange some information, such as
copyright status.

Note The client periodically checks connectivity to the Web Security appliance by
sending a request to a fictitious host. By default, the fictitious host URL is
mus.cisco.com. When AnyConnect Secure Mobility is enabled, the Web Security
appliance intercepts requests destined for the fictitious host and replies to the
client.

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Supported Architectures

Supported Architectures
Enterprise network infrastructures are dynamic and unique, and there is an array
of architectures to consider when implementing the AnyConnect Secure Mobility
solution. In addition to AnyConnect remote access connectivity, the minimum
requirements for a successful Secure Mobility implementation consist of an
adaptive security appliance, Web security appliance, and in many cases, a WCCP
(Web Cache Communication Protocol) enabled router. However, there are design
requirements that could expand these architectures to include additional
appliances and routers.
The WCCP router allows the network to transparently redirect web traffic to the
WSA so that client applications are unaware of the presence of a proxy server on
the network. Most architectures included in this document require at least one
WCCP router. The WCCP router is necessary in most of these cases due to a
limitation in the WCCP implementation on the adaptive security appliance.

Note Consider all adaptive security appliance feature requirements your organization
needs when setting up the network for AnyConnect Secure Mobility. For example,
depending on where the adaptive security appliance is placed in the network,
some features may or may not work, such as IPS.

Table 5-1 describes some example architectures to consider when deploying

AnyConnect Secure Mobility in your network.

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Table 5-1 Summary of Architecture Scenarios

Architecture Scenario Description

Architecture Scenario 1, This architecture has the following characteristics:
Single Subnet, page 8
• Web transactions are transparently redirected
to the Web Security appliance, and those
transactions are redirected by a WCCP enabled
router.
• The adaptive security appliance, WCCP router,
and Web Security appliance reside on the same
subnet.
Architecture Scenario 2, This architecture is similar to Architecture Scenario
Multiple Subnets, page 10 1, Single Subnet except that the Web Security
appliance resides on a different subnet than the
adaptive security appliance and WCCP router.
Architecture Scenario 3, This architecture is similar to Architecture Scenario
Explicit Forward Proxy, 1, Single Subnet except that client applications are
page 12 configured to explicitly forward web traffic to the
Web Security appliance as a Web Proxy. There is no
need for a WCCP enabled router.
Architecture Scenario 4, This architecture uses a router, but the router is not
Non-WCCP Router, WCCP enabled. Instead, the ASA (which is WCCP
page 15 enabled) uses WCCP to redirect web traffic to the
WSA. You might want to use this architecture if
you do not have a router that is WCCP enabled.

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Supported Architectures

Architecture Scenario 1, Single Subnet

Figure 1 illustrates the architecture described in this section.

Figure 1 Single Site and Subnet

The deployment scenario in Figure 1 depicts a layer 2 (L2) topology which

includes an ASA acting as a remote access and Internet gateway. In addition, this
topology includes a WCCP router for L2 redirection of web traffic. All command
examples included below refer to the example in Figure 1. The traffic flow for this
deployment scenario consists of the following:
• The AnyConnect client establishes an SSL VPN session to the ASA headend
and forwards all its traffic over the session. In some cases, security
administrators might define VPN policies that exclude specific traffic from
the VPN session. For example, administrators might enable local printing for
the connected end-user.
• The ASA is configured with a tunnel default gateway (route inside 0.0.0.0
0.0.0.0 192.168.1.2 255.255.255.0 Tunneled) which forwards all VPN
traffic from the tunnel to the WCCP router ( 192.168.1.2/24).
• The WCCP router forwards only web traffic to the WSA. It forwards all
non-web traffic destined for the Internet to its default route (ip route
0.0.0.0 0.0.0.0 192.168.1.1), which in this case is the ASA, or to a
predefined static route if destined for the enterprise network. On the WCCP
router, the command syntax ip wccp [port] redirect in (as opposed to ip
wccp [port] redirect out) must be applied to the interface configured for
L2 redirection. This command enables web traffic inbound to the interface to
successfully be redirected to the WSA.

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• The WSA receives web traffic redirected from the WCCP router and enforces
its policies on the traffic received from the AnyConnect client. If the WSA
grants access to the web request, it rewrites the traffic prior to forwarding it
to the Internet via its default route, the ASA. This will enable the ASA to
return the traffic back to the WSA for scanning and policy enforcement. You
must ensure that the WSA has a route to return successfully scanned traffic
back to the AnyConnect client. For example, you could add a static route to
the WSA to send all traffic destined for the client IP address pool
(10.10.10.0/8) back to the ASA.

Note Non-web traffic sent from the Internet back to the ASA will be dropped if the
source and destination of that traffic is in the AnyConnect client IP address pool
(10.10.10.0/8). To prevent this, you can configure a static route (route inside
10.10.10.0 255.0.0.0 192.168.1.2) on the ASA to enable it to forward the
traffic back to the AnyConnect client IP address pool.

All Secure Mobility components reside on a flat network, allowing the WCCP
router to use layer 2 redirection instead of Generic Routing Encapsulation (GRE).
GRE adds traffic overhead, works at layer 3, and is required when the WCCP
router and the WSA are on different subnets.
When the ASA acts as both the remote access and Internet gateway as shown in
Figure 1 on page 8, Network Address Translation (NAT) or Port Address
Translation (PAT) must be configured on the ASA to route non-web traffic or
traffic from the private IP address space to the Internet. In addition, to prevent
traffic sent from the enterprise network back to the AnyConnect client from being
subjected to the NAT or PAT command, you must configure a NAT Exemption rule
for the defined AnyConnect client IP address pool.

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Supported Architectures

Architecture Scenario 2, Multiple Subnets

Figure 2 illustrates the architecture described in this section.

Figure 2 Single Site and Multiple Subnets

The deployment scenario in Figure 2 depicts an architecture similar to Figure 1

on page 8. However, this architecture introduces WCCP with Generic Routing
Encapsulation (GRE) redirection which is required when the WSA is on a
different subnet than the WCCP router. Like the architecture depicted in Figure 1,
the traffic flow is essentially the same. Nevertheless, you must consider Layer 3
(L3) redirection which includes GRE as the redirection method. In addition, you
must consider alternative routing entries on the WSA to route traffic back to the
ASA.
You might want to use the architecture in Figure 2 instead of Figure 1 if your
network topology prevents you from placing the WSA on the same subnet as the
WCCP router or if you want all web traffic to enter the WCCP router from a
separate subnet as other network traffic. Isolating traffic destined for the Internet
like this can allow network administrators to more easily monitor and report on
web traffic. Additionally, you can create firewall policies to block web traffic
from all users unless their traffic goes through the WSA Web Proxy.
The WCCP router automatically negotiates the redirection method with the WSA,
encapsulates the web traffic in a GRE header, and routes it to the WSA based on
its routing table. Non-web traffic destined for the Internet is forwarded to its
default route (ip route 0.0.0.0 0.0.0.0 192.168.1.1), which in this case is

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the ASA, or to a predefined static route if destined for the enterprise network. On
the WCCP router, you must still apply the command syntax ip wccp [port]
redirect in on the interface configured for redirection. This command enables
web traffic inbound to the interface to be redirected to the WSA. The WSA
decapsulates the GRE packet and enforces its security policies.
Like the architecture in Figure 1 on page 8, the WSA must be configured with the
appropriate route (route 10.10.10.0/8 x.x.x.x) back to the ASA in an effort to
return scanned traffic back to the AnyConnect client. The router in this case is
generally a router residing on the distribution or aggregation layer of the routing
infrastructure.

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Architecture Scenario 3, Explicit Forward Proxy

Figure 3 illustrates the architecture described in this section.

Figure 3 Explicit Mode Policy Enforcement

In the deployment scenario depicted in Figure 3, client web traffic is configured

to explicitly use the WSA for web traffic instead of the web traffic being
transparently redirected to the WSA. Client applications, such as web browsers,
are configured to explicitly use the WSA as a proxy server (address:
192.168.1.2, port: 80/443). This is different than the deployments described
in Figure 1 and Figure 2, where a WCCP router transparently redirects web traffic
to the WSA, and the clients are unaware their web traffic is going through a proxy
server.

Note Browser proxy settings can either be defined manually by the end user or
dynamically by the ASA during VPN establishment. You can use the Adaptive
Security Device Manager (ASDM) to configure dynamic proxy configuration
settings under Configuration > Remote Access VPN > Network (Client) Access >
Group Policies > Group Name > Edit > Advanced > Browser Proxy in the
predefined internal Group Policy on the ASA.

Both web and non-web traffic is forwarded to the ASA over the VPN session.
However, web traffic is explicitly sent to the WSA as defined in the browser proxy
settings, and non-web traffic is routed based on the routing table of the ASA.

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Note You can only dynamically deploy proxy configuration settings using the ASA to
Internet Explorer on Windows and Safari on Mac OS connected AnyConnect
clients. Other browsers must be manually configured on the client machine in
order to explicitly use the WSA as a proxy. Transparently redirecting web traffic
to the WSA creates a better user experience for end users; however, explicitly
configuring client browsers to use the WSA can be deployed in any network
architecture as long as the AnyConnect client can successfully route web traffic
from its VPN session to the WSA.

When users are remote and client applications are configured to explicitly use the
WSA for web traffic, consider the following information when configuring client
applications to use a proxy server:
• Proxy settings used before the VPN connection is established. When
Internet Explorer is configured to use a proxy, AnyConnect uses those proxy
settings to connect to the ASA. If these proxy settings point to the WSA
inside your enterprise LAN, AnyConnect will fail to connect to the ASA. To
prevent this, you must perform one of the following actions:
– Modify the browser proxy settings to add an exception for the ASAs.
– Using an AnyConnect profile, set the ProxySettings attribute to
IgnoreProxy. For more information, see Configuring the ProxySettings
Attribute, page 13.
• Proxy settings used after the VPN connection is established. To ensure that
the web traffic is sent to the WSA, you have the following options:
– Keep the current browser proxy settings (with the exception for ASAs as
recommended above).
– Use ASDM to dynamically set proxy settings in the browser.

Configuring the ProxySettings Attribute

To configure the ProxySettings attribute to IgnoreProxy for an AnyConnect
profile, use ASDM. Follow the instructions in the “Configuring the Client to
Ignore Browser Proxy Settings” section in the “Configuring AnyConnect
Features” chapter of the Cisco AnyConnect Secure Mobility Client Administrator
Guide.

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For more information on accessing Cisco documentation, see Additional

Documentation, page 22.

Note AnyConnect profile settings, such as IgnoreProxy, only apply when the
AnyConnect client connects to the ASA. The client does not use these settings
after it establishes a tunnel with the ASA.

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Architecture Scenario 4, Non-WCCP Router

Figure 4 illustrates the architecture described in this section.

Figure 4 Using WCCP on the ASA

The deployment scenario in Figure 4 illustrates using WCCP on the ASA to

redirect web traffic to the WSA instead of using a WCCP router for traffic
redirection. In the deployment scenarios documented previously, a WCCP router
is used to transparently redirect web traffic to the WSA. You might want to use
this architecture if you do not have a router that is WCCP enabled. Instead, you
can use the WCCP functionality in the ASA to redirect web traffic to the WSA.
You can use any router in this deployment scenario.
With the deployment scenario in Figure 4, the ASA forwards all VPN traffic to its
tunnel default gateway, router A (route inside 0.0.0.0 0.0.0.0 192.168.1.2
255.255.255.0 Tunneled). Router A then returns VPN web traffic back to the
ASA (ip route 0.0.0.0 0.0.0.0 192.168.1.1), and forwards non-web traffic
based on its routing table. The ASA then uses WCCP to redirect web traffic to the
WSA for scanning.
Like the architectures discussed previously, the WSA must be configured with a
default route to the Internet gateway to enforce its policies. In addition, the WSA
must be configured with a route (route 10.10.10.0/8 192.168.1.1) back to the
ASA to return scanned traffic back to the AnyConnect client.

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Configuring AnyConnect Secure Mobility

Note Version 8.3 of the ASA can only use WCCP to redirect web traffic when the traffic
enters the ASA on the same interface where WCCP is enabled. However, the
AnyConnect client traffic does not enter the ASA on the same interface where
WCCP is enabled (which is the same interface connected to the WSA). To work
around this, you must connect a router off the WCCP enabled interface to direct
all traffic to the router and then return it to the ASA on the WCCP enabled
interface. This allows the ASA to use WCCP to redirect web traffic to the WSA
for scanning. In Figure 4, Router A returns all traffic back to the ASA on the same
interface as the WSA, the inside interface.

Note When using this architecture with the Web Security appliance proxy bypass list
feature, only local users are able to successfully reach websites listed in the proxy
bypass list. When a remote user tries to access a website listed in the proxy bypass
list, the connection fails.

Configuring AnyConnect Secure Mobility

To achieve secure mobility for users connecting to the network using VPN, you
must configure the following products:
• Cisco IronPort Web Security appliance. For more information, see
Configuring WSA Support for AnyConnect Secure Mobility, page 17.
• Cisco adaptive security appliance. For more information, see Configuring
ASA Support for AnyConnect Secure Mobility, page 18.
• Cisco AnyConnect secure mobility client. For more information, see
Configuring AnyConnect Support for AnyConnect Secure Mobility, page 19.
To integrate a Web Security appliance and an adaptive security appliance, you
need the following information:
• IP address for each adaptive security appliance
• Port number of each adaptive security appliance
• IP address for each Web Security appliance
• Port number of each Web Security appliance

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• A single access password that you configure on each adaptive security

appliance and Web Security appliance
To use secure mobility, you must use the following Cisco product versions:
• Cisco adaptive security appliance release 8.3.1.6 or higher
• Cisco adaptive security device manager (ASDM) Release 6.3 or later
• Cisco IronPort Web Security appliance version 7.0 or later

Configuring WSA Support for AnyConnect Secure Mobility

When AnyConnect Secure Mobility is enabled on the Web Security appliance,
you can distinguish remote users from local users and create separate policies for
remote and local users. For example, you can create Access Policies that allow
access to arts and entertainment sites when users are outside the office (remote
users), but block access when users are in the office (local users).
AsyncOS for Web version 7.0 or later supports AnyConnect Secure Mobility.
To configure the Web Security appliance to work with AnyConnect Secure
Mobility, perform the following tasks:
1. Enable the AnyConnect Secure Mobility feature on the Web Security
appliance. Enable the feature on the Security Services > Mobile User
Security page. When you enable the AnyConnect Secure Mobility feature,
you choose how to identify remote users, either by associating with particular
IP addresses or by integrating with a Cisco adaptive security appliance. When
users are identified by IP address, the Web Security appliance does not
communicate with the adaptive security appliance.

Note If multiple adaptive security appliances are configured in a cluster, you

configure the Web Security appliance to communicate with each adaptive
security appliance in the cluster. If two adaptive security appliances are
configured for high availability, you configure the Web Security
appliance to communicate with the active adaptive security appliance
only.

2. Create one or more Identity policies that applies to remote users. You can
choose whether or not authentication is required for the Identity:

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– No authentication required. Configure the Identity to not use

authentication. Users are identified by IP address.
– Authentication required. Configure the Identity to apply to remote
users only and to transparently identify users by integrating with the
Cisco adaptive security appliance. Users are identified by the user name
using the IP address to user name mapping from the adaptive security
appliance.
3. Create other policies that use an Identity configured for remote users.
Configure all settings as business needs dictate. No particular policy
configurations are necessary for AnyConnect Secure Mobility.
For more information on enabling AnyConnect Secure Mobility and working with
remote users, see the “Achieving Secure Mobility” chapter in the IronPort
AsyncOS for Web User Guide for version 7.0 and later. You can access the
IronPort AsyncOS for Web User Guide in the online help from the Web Security
appliance web interface. You can also access the IronPort AsyncOS for Web User
Guide on cisco.com. For more information on accessing Cisco documentation, see
Additional Documentation, page 22.
Once AnyConnect Secure Mobility is enabled and policies are created for remote
users, you can view reports on the Web Security appliance for remote traffic.

Configuring ASA Support for AnyConnect Secure Mobility

To enable AnyConnect Secure Mobility on the adaptive security appliance, you
need information for accessing the Web Security appliance. Once the adaptive
security appliance and the Web Security appliance are configured to communicate
with each other, the adaptive security appliance can send traffic from AnyConnect
secure mobility clients to the Web Security appliance for scanning. The client
periodically checks to ensure that Web Security appliance protection is enabled.
Enable and configure AnyConnect Secure Mobility by using the Mobile User
Security (MUS) dialog box at Configuration > Remote Access VPN > Network
(Client) Access > Mobile User Security.
To configure the adaptive security appliance to support AnyConnect Secure
Mobility:
1. Upgrade the adaptive security appliance to Release 8.3.1.6 or later.
2. Upgrade ASDM to Release 6.3 or later.

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3. In the Mobile User Security window in ASDM, add one or more Web Security
appliances that the adaptive security appliance communicates with. After you
choose Add or Edit, you can specify the Interface Name, IP address, and mask
of the host.
4. Enable the Mobile User Security feature on the adaptive security appliance.
This enables the adaptive security appliance to communicate with the Web
Security appliance using a secure HTTPS connection for passing user
credentials to the Web Security appliance for single sign-on functionality.
When enabled, you must enter the access password used by the Web Security
appliance when contacting the adaptive security appliance. You must also
enter a port number for the service to use. If no Web Security appliance is
present, the status is disabled.
5. Change Password. Enables you to configure and change the Web Security
appliance access password required for authentication between the adaptive
security appliance and Web Security appliance. This password must match
the corresponding password configured on the Web Security appliance.
6. (Optional) View session information of Web Security appliances connected
to the adaptive security appliance and the duration of the connection.
For more information on configuring the adaptive security appliance, read the
documentation. See Additional Documentation, page 22 for the location.

Configuring AnyConnect Support for AnyConnect Secure

Mobility
When you use AnyConnect Secure Mobility with the AnyConnect client, users are
easily and seamlessly protected from security threats and their web transactions
are subject to acceptable use policy enforcement configured by their IT
administrators. AnyConnect client users are usually not aware that their traffic is
scanned by the Web Security appliance except that they can see a status message
in the AnyConnect client that AnyConnect Secure Mobility is enabled.
To allow the AnyConnect client to work with AnyConnect Secure Mobility,
perform the following tasks:
1. Upgrade the adaptive security appliance to Release 8.3.1.6 or later.
2. Upgrade ASDM to Release 6.3 or later.

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3. Load the AnyConnect Secure Mobility client package Release 2.5 or later
onto the adaptive security appliance.
4. Using ASDM, configure the adaptive security appliance to support Network
(Client) Access as usual.
5. In ASDM, consider configuring the VPN profile to be always on. You might
want to configure this feature for when the user is in an untrusted network.
When you configure the VPN profile to be always on, you must also enable
Trusted Network Detection (TND).
The always on feature lets AnyConnect automatically establish a VPN
session after the user logs onto a computer. The VPN session remains up until
the user logs off of the computer. If the physical connection is lost, the session
remains up, and AnyConnect continually attempts to reestablish the physical
connection with the adaptive security appliance to resume the VPN session.
TND gives you the ability to have AnyConnect automatically disconnect a
VPN connection when the user is inside the corporate network (the trusted
network) and start the VPN connection when the user is outside the corporate
network (the untrusted network).
6. When you configure always-on VPN, you can optionally choose to enable any
of the following options that affect the mobile user’s experience:
– Connect Failure Policy. When AnyConnect fails to initiate or maintain
a VPN session in accordance with the always on feature, the connect
failure policy determines whether the user can establish network
connectivity using a service or domain that is not configured as trusted.
You can configure the VPN profile to fail open or fail close.
– Allow Captive Portal Remediation. This is the process of satisfying the
requirements of a captive portal hot spot to obtain network access. When
a facility offering Internet access requires users to accept terms and
conditions before gaining access, users enter a captive portal
environment. By default, captive portals prevent AnyConnect from
connecting to the VPN. You might want to enable Allow Captive Portal
Remediation to give users a few minutes to satisfy the terms and
conditions to gain access, thus allowing AnyConnect to connect to the
VPN.
– Apply Last VPN Local Resource Rules. When the Connect Failure
Policy is set to fail closed, this feature allows users to print locally and
synchronize tethered devices. To allow that, you must also configure the
appropriate firewall rules.

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 Cisco AnyConnect Secure Mobility Solution Guide
Troubleshooting

For more information on configuring the Cisco AnyConnect secure mobility

client, read the Cisco AnyConnect Secure Mobility Client Administrator Guide.
See Additional Documentation, page 22 for the location.

Troubleshooting
Web Security appliance:
• AnyConnect Secure Mobility events are included in the User Discovery
Service (UDS) log.
• The Web Security appliance web interface has a button to test connectivity to
the configured adaptive security appliances.
• Use the musstatus CLI command to view adaptive security appliance to Web
Security appliance connections and statistics.
Adaptive security appliance:
• mus server enable <port> command can be verified using show config |
include mus

• debug webvpn mus <1-255> enables additional AnyConnect Secure Mobility

debug information.
• Logs are available via syslog.
ASDM:
• Monitoring -> VPN -> WSA Sessions show host and uptime statistics.
AnyConnect Secure Mobility client:
• DART collects endpoint event logs, install logs, system information, dump
files, profile, preferences, and more.
• Produces a zip file.
• Can be dynamically installed from adaptive security appliance or using a
standalone installer.
• Can be launched from the Start menu or client using a Troubleshoot button.

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 Cisco AnyConnect Secure Mobility Solution Guide
Additional Documentation

Additional Documentation
This document is intended to serve as an overview of the entire AnyConnect
Secure Mobility solution. It does not include detailed steps on configuring each
component of the product, nor does it list all potential interactions with other
features of each component. For detailed information on how to install, configure,
and upgrade each component in the solution, see the release notes and user guides
for each product.
Cisco adaptive security appliance (ASA) documentation home page:
http://www.cisco.com/en/US/products/ps6120/tsd_products_support_series
_home.html

Cisco AnyConnect documentation home page:

http://www.cisco.com/en/US/products/ps8411/tsd_products_support_series
_home.html

Cisco AnyConnect Secure Mobility Client documentation home page:

http://www.cisco.com/en/US/products/ps10884/tsd_products_support_ser
ies_home.html

Cisco Adaptive Security Device Manager (ASDM) documentation home page:

http://www.cisco.com/en/US/products/ps6121/products_installation_and
_configuration_guides_list.html

Cisco IronPort Web Security Appliance documentation home page:

http://www.cisco.com/en/US/products/ps10164/tsd_products_support_serie
s_home.html

Introduction to the Cisco AnyConnect Secure Mobility Solution:

http://www.cisco.com/en/US/netsol/ns1049/index.html

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 Cisco AnyConnect Secure Mobility Solution Guide
Contacting Support

Contacting Support
Because the Cisco AnyConnect Secure Mobility solution covers multiple Cisco
products, you might need to contact a different support group for help resolving
issues related to AnyConnect Secure Mobility. Each AnyConnect Secure Mobility
product is supported by a different product support team which is located in either
Cisco TAC (Technical Assistance Center) or Cisco IronPort Customer Support.
Both Cisco TAC and Cisco IronPort Customer Support have communication
measures in place to work with each other to resolve AnyConnect Secure Mobility
related issues. However, when you encounter an AnyConnect Secure Mobility
issue, apply your best judgment to identify where the problem might exist and
contact the appropriate support team when possible. This can help decrease the
time required to resolve the issue.
• For problems related to the adaptive security appliance or AnyConnect client,
open a case with Cisco TAC at the following location:
http://tools.cisco.com/ServiceRequestTool/create/launch.do
Use “Security - Adaptive Security Appliance (ASA) and PIX” for the
technology field and “WebVPN/SSLVPN - Anyconnect Client issue” for the
subtechnology field.
• For problems related to the Web Security appliance, open a case with Cisco
IronPort Customer support using the built in support request functionality on
the Web Security appliance. From the CLI, use the supportrequest
command. From the web interface, go to Support and Help > Open A Support
Case. Or, you can open a case from the web at the following location:
http://www.cisco.com/web/ironport/index.html.

To help discern which AnyConnect Secure Mobility product currently has a

problem, use any of the troubleshooting tips in Troubleshooting, page 21. In
particular, consider the following approaches:
• If the solution worked before, investigate where the last changes were made.
• Test basic network connectivity between devices. For example, ping from the
client to the adaptive security appliance, and from the adaptive security
appliance to the router, and from the router to the Web Security appliance.
Between which connections did the ping fail?
• Check the adaptive security appliance syslog messages for error or warning
messages.

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 Cisco AnyConnect Secure Mobility Solution Guide
Contacting Support

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