Plan-Training-Session 1
Plan-Training-Session 1
Training
Session
Sample Data Gathering Instrument for Trainee’s
Characteristics
Please respond to the questions below using the qualities listed below.
Choose a letter that best represents you as a student, and then encircle it.
For some data that requires your input, blank spaces are provided.
Characteristics of learners
a. and above
95 a.and above
95
b. 94
90 to b.94
90 to
c. 89
85 to c.89
85 to
d.
a. 75 to 79
80 to
84
e. 75 to 79
a. Ifugao
b. Igorot
c. Ibanag
d. Gaddang
e. Muslim
f. Ibaloy
g. Tagalog
Characteristics of learners
h. Kalinga
a.
knowledge
c. College Level
d. Masteral Graduate
Sex
e.
a. Male
Doctoral Graduate
b. Female
Age Your age:
Physical ability 1. Disabilities (if any) _____________________
2. Existing Health Conditions (Existing illness
if any)
Characteristics of learners
a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others (please specify) ___________________
NC Certificates
Previous
experience with a. NC certified
the topic b. NC graduate
c. NC trainer
d. NC lead trainer
Number of years as a competency trainer
______
List down trainings related to TM
Previous
learning ___________________________
experience ___________________________
___________________________
National Certificates acquired and NC level
Training Level
completed ___________________________
___________________________
Other courses related to NC
Special courses
a. Units in education
b. Master’s degree units in education
c. Others(please specify)
_________________________
BASIC COMPETENCIES
CAN I…? YES NO
1. Participate in Workplace Communication
1.1 Obtain and convey workplace information
1.2 Speak English at a basic operational level
1.3 Participate in workplace meetings and
discussions
1.4 Complete relevant work related documents
2. Work in Team Environment
2.1 Describe team role and scope
2.2 Identify own role and responsibility within team
2.3 Work as a team member
2.4 Work effectively with colleagues
2.5 Work in socially diverse environment
3. Practice Career Professionalism
3.1 Integrate personal objectives with organizational
goals
3.2 Set and meet work priorities
3.3 Maintain professional growth and development
4. Practice Occupational Health and Safety Procedures
4.1 Identify Hazards and Risks
4.2 Evaluate Hazards and Risks
4.3 Control Hazards and Risks
4.4 Maintain OHS Awareness
4.5 Perform Basic First-Aid Procedures
COMMON COMPETENCIES
1. Develop and Update Industry Knowledge
1.1 Seek Information on the Industry
1.2 Update Industry Knowledge
1.3 Develop and Update Local Knowledge
1.4 Promote Products and Services to Customers
2. Observe Workplace Hygiene Procedures
2.1 Follow Hygiene Procedures
2.2 Identify and Prevent Hygiene Risks
3. Perform Computer Operations
3.1 Plan and Prepare for task to be Undertaken
3.2 Input Data into Computer
3.3 Access Information using Computer
3.4 Produce/Output Data using Computer System
3.5 Maintain Computer Equipment and Systems
4. Perform Workplace and Safety Practices
4.1 Follow Workplace Procedures for Health, Safety
and Security Practices
4.2 Perform Child Protection Duties Relevant to the
Tourism Industry
4.3 Observe and Monitor People
4.4 Deal with Emergency Situations
4.5 Maintain Safe Personal Presentations Standards
5. Provide Effective Customer Service
5.1 Great Customer
5.2 Identify Needs of Customers
5.3 Deliver Service to Customer
5.4 Handle Queries through use of Common
Business Tools and Technology
5.5 Handle Complaints/Conflict Situations,
Evaluation and Recommendations
CORE COMPETENCIES
1. Provide Housekeeping Services to Guests
1.1 Receive Housekeeping Requests
1.2 Provide/Service Housekeeping Requests
1.3 Provide Advice to guest
1.4 Liaise with Other Departments
2. Clean and Prepare Rooms for Incoming Guests
2.1 Set-up Equipment and Trolleys
2.2 Access Rooms for Servicing
2.3 Make-up Beds
2.4 Clean and Clear Rooms
2.5 Clean and Store Trolleys and Equipment
3. Provide Valet/Butler Service
3.1 Provide Valet Services to Guests
3.2 Display Professional Standards
3.3 Care for Guest Property
4. Laundry Linen and Guest Clothes
4.1 Collect Laundry for Laundering Functions
4.2 Perform Laundering Functions
4.3 Process Laundered Item
4.4 Return Laundered Item
5. Clean Public Areas, Facilities and Equipment
5.1 Select and Set-up Equipment and Materials
5.2 Apply Cleaning Technique
5.3 Clean Dry and Wet Areas
5.4 Maintain and Store Cleaning Equipment and
Chemicals
6. Deal with/Handle Intoxicated Guests
6.1 Determine the Level of Intoxication
6.2 Apply Appropriate Procedures
6.3 Comply with Legislation
EVIDENCES/PROOF OF CURRENT COMPETENCIES
Current
Proof/Evidence Means of validating
competencies
Submitted an
authenticated photocopy
and valid, sufficient,
Provide recent certificate of
Housekeeping to employment
Guest Certificate of Employment
Administered RPL
assessment thru written,
demo and oral
questioning
Submitted an
authenticated photocopy
and valid, sufficient,
Provide recent certificate of
Valet/Butler employment
Service Certificate of Employment
Administered RPL
assessment thru written,
demo and oral
questioning
Submitted an
authenticated photocopy
and valid, sufficient,
Laundry Linen recent certificate of
and Guest Clothes employment
Certificate of Employment
Administered RPL
assessment thru written,
demo and oral
questioning
Submitted an
authenticated photocopy
Clean Public
and valid, sufficient,
Areas, Facilities Certificate of Employment recent certificate of
and Equipment
employment
Administered RPL
assessment thru written,
demo and oral
questioning
Submitted an
authenticated photocopy
and valid, sufficient,
Deal with/Handle Certificate of Employment recent certificate of
Intoxicated employment
Guests
Administered RPL
assessment thru written,
demo and oral
questioning
IDENTIFYING TRAINING GAPS
TRAINING NEEDS
CORE COMPETENCIES
Module
Gaps Title/Module of Duration (hours)
Instruction
A. INTRODUCTION
B. LEARNING ACTIVITIES
LO 1: Assemble Computer Hardware
Learning Content Methods Presentation Practice Feedback Resources Time
OH & S Policies Self-paced learning Read information’s Answer Sefl- Compare CBLM
and Procedures Individual study sheet 1.1-1 OH & S check 1.1-1 answer Antistatic
Assembling Group discussion key strap
computer Slide presentation Multitester/
hardware Demonstration Perform task UTP cable
sheet 1.1-1 Evaluate tester/Philip
Observe OH using ps screw
& S Policies performa drivers/Twe
and nce ezer
Procedures criteria
in checklist
Assembling 1.1-1
Tools equipment Self-pace learning Read information Answer Self Compare CBLM
and testing devices Individual study sheet 1.1-2 Tools check 1.1-2 answer Antistatic
Group discussion equipment and key 1.1-2 strap
Slide presentation testing devices to Multitest
Demonstration assemble Perform task er/ UTP
computers. sheet 1.1-2 Evaluate cable
Tools, using tester/Ph
equipments, performa ilipps
testing nce screw
devices in criteria drivers/t
assembling/ checklist weeezr/to
disassemblin 1.1-2 ner probe
g computers
Computer Sefl-pace learning Read information Answer self- Compare CBLM
Hardware Individual study sheet 1.1-3 check 1.1-3 answer Motherbo
Group discussion Computer key 1.1-3 ard,
Slide presentation Hardware’s needed power
Demonstration to assemble in Perform job supply
accordance with sheet 1.1-3 Evaluate I/O
establish Assemble PC using devices,
procedures and performa memory,
systems nce internet
requirements criteria connectio
checklist n devices
1.1-3
LO 2: Prepare Installer
Installer Sefl-pace learning Perform task Evaluate CBLM
Individual study sheet 1.2-1 using installer
Group discussion Identify performa
Slide presentation installer nce
Demonstration criteria
checklist
1.2-1
LO 3: Install operating system and drivers for peripherals/devices
Learning Content Methods Presentation Practice Feedback Resources Time
Operating system (OS) Sefl-pace learning Read information Answer Self- Compare CBLM
Individual study sheet 1.3-1 check 1.3-1 Answer Windows
Group discussion Computer key 1.3-1 /
Slide presentation operating system Linux/
Demonstration Perform Job Mac
sheet 1.3-1 Evaluate intosh
Install using
Operating Performa
System nce
Criteria
Checklist
1.3-1
Device Sefl-pace learning Read information Answer Self- Compare CBLM
Drivers/Peripheral Individual study sheet 1.3-2 Drivers check 1.3-2 Answer Device
Devices Group discussion for key 1.3-2 Drivers/P
Slide presentation peripherals/device eripheral
Demonstration s Perform Job
sheet 1.3-2 Evaluate
Drivers/Peri using
pheral Performa
Devices nce
Criteria
Checklist
1.3-2
LO 4: Install Application Software
Learning Content Methods Presentation Practice Feedback Resources Time
Application Software Sefl-pace learning Read information Answer Self- Compare CBLM
Individual study sheet 1.4-1 Drivers check 1.4-1 Answer MS Office,
Group discussion for key 1.4-1 AutoCAD
Slide presentation peripherals/device
Demonstration s Perform Job
sheet 1.4-1 Evaluate
using
Install
Performa
application
nce
software
Criteria
Checklist
1.4-1
LO 5: Conduct Testing and Documentation
Learning Content Methods Presentation Practice Feedback Resources Time
Stress Test Sefl-pace learning Read information Answer Self- Compare CBLM
Individual study sheet 1.5-1 Stress check 1.5-1 Answer Penetration
Group discussion sheets key 1.5-1 tool
Slide presentation
Demonstration Perform Job
sheet 1.5-1 Evaluate
using
Stress Test
Performa
nce
Criteria
Checklist
1.5-1
C. ASSESSMENT PLAN
Written Test
Demonstration with oral questioning using Performance Test and questioning tools.
D. TEACHER’S SELF-REFLECTION OF THE SESSION
PARTS OF A COMPETENCY-BASED LEARNING MATERIAL
References/Further Reading
Operation/Task/Job Sheet
Information Sheet
Learning Experiences
Module Content
List of Competencies
Front Page
In our efforts to standardize CBLM, the
above parts are recommended for use
in Competency Based Training (CBT) in
Technical Education and Skills
Development Authority (TESDA)
Technology Institutions. The next
sections will show you the components
and features of each part.
Computer System Servicing NC II
COMPETENCY-BASED LEARNING MATERIALS
List of Competencies
INSTALL AND
Installing and
CONFIGURE
1. Configuring Computer
COMPUTER
Systems
SYSTEMS
MAINTAIN AND
Maintaining and
REPAIR COMPUTER
4. Repairing Computer
SYSTEMS AND
Systems and Networks
NETWORKS
MODULE CONTENT
NOMINAL DURATION:
LEARNING OUTCOMES:
At the end of this module, you MUST be able to:
1. Assemble Computer Hardware
2. Prepare Installer
3. Installing Operating System and Device Drivers for
peripherals/devices
4. Install Application Software
5. Conduct Testing and Documents
ASSESSMENT CRITERIA:
1. Unit assembly is planned and prepared to ensure OH & S Policies
and procedures are followed in accordance with systems
requirements.
2. Materials necessary to complete the work are identified and obtained
in accordance with stablished procedures and checked against system
requirements.
3. Tools, equipment and testing devices needed to carry out the
installation work are obtained in accordance with established
procedures and checked for correct operation and safety.
4. Computer hardware is assembled in accordance with established
procedures and systems requirements.
5. Basic-input-output-system (BIOS) configuration is performed in
accordance with hardware requirements.
6. Portable bootable devices are created on accordance with software
manufacturer instruction.
7. Customized installers are prepared in accordance with software
utilization guide and end user agreement.
8. Installation of portable applications are carried out in accordance with
software user guide and software license.
9. Operating system (OS0 is installed in accordance with established
installation procedures and to comply with end-user requirements.
10. Peripherals/devices drivers are installed and configured in
accordance with manufacturer’s instructions and/or OS installation
procedures.
11. OS and drivers updates/patches are accessed are installed in
accordance with manufacturers recommendations and requirements.
12. On-going checks of the quality of the work are undertaken in
accordance with established procedures.
13. Application software are installed based on software installation
guides, end-user requirements and software license agreement.
14. Variation to application software installation is carried out in
accordance to customer/client requirements.
15. Software updates are accessed and installed in accordance with
manufacturers recommendations and requirements.
16. Devices/systems and/or installations is tested to determine whether
it conforms to requirements.
17. Stress test is conducted to ensure reliability of equipment in
accordance with manufacturer’s instructions and system requirements.
18. 5S and 3Rs are followed according to environmental policies.
19. Documentation in relation to the test is forwarded to appropriate
personnel and/or authority in accordance with requirements.
LEARNING OUTCOME NO. 1
Assemble Computer Hardware
Contents:
1. Self-paced learning
2. Hands-on
3. Demonstration
4. Written examination
Learning Experiences
Learning Outcome 1
Assemble Computer Hardware
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Define OHS and PPE.
2. Identify the different OHS policy and procedures before and during
assembling computer system.
3. Identify the procedures on how to use the anti-static strap/wristband.
4. Appreciate the purpose of PPE.
5. Apply the correct OHS Procedures.
Do not work alone so that there’s someone who can take care of
you in case of accident or emergency.
Always power off and unplug the computer before working on it.
Take off any metal objects on your arms or fingers such as
bracelets, rings or watches. Even if your unit is unplugged, there
may still be some remaining electric charge.
Always ground or discharge yourself before touching any part of
the computer.
Be careful with the tools that may cause short circuit (such as
screw drivers).
Handle all parts with care. Place each piece you remove carefully
down onto a stable surface, if a component does not come out
easily, do not use excessive force if things don’t quite slip into place
or when you’re removing it. Instead, check if you are removing it
correctly and no wires still connected in the hardware.
Always full the cable connector on the handle and not on the cable
itself
Be sure you’re standing in a dry place and use only rubber shoes
when standing on the ground or in concrete floor.’
Make sure that the pins are properly aligned when connecting a
cable connector.
Take away any liquid such as water or drinks near your working
area or near computers, the three of the most damaging things to a
computer are moisture, shock and dust.
Personal protective equipment is correctly used in accordance with
organizations OHS procedures and practice.
Hazards or risks in the workplace and their corresponding
indicators are identified to minimize or eliminate risk to co-
workers, workplace and environment.
Take necessary precautions to protect the component of the
computer from damaged cause y Electronics Discharge (ESD)
Hold the components by edges and do not touch the IC’s.
PPE
(PERSONAL PROTECTIVE EQUIPMENT)
It is equipment that will protect the user against health or safety risks
at work. It can include items such as safety helmets, gloves, eye
protection, vest clothing, safety footwear and safety harnesses. It also
includes respiratory protective equipment (RPE).
It is also used to protect the working environment from pesticide
application, pollution or infection from the worker.
It is important that students and teachers during their laboratory
period should be required to use PPE. Some of these are:
Gloves the covering material with a
separate sheath for each finger used
for hand protection.
The little shock you experience while you are walking across a
carpeted floor or when you touch a door knob, table, counter or even
another person is a result of static electricity. Static electricity is the
discharge of electricity between two objects with different electrical potential.
Humans can’t feel a static shock until it is several thousand volts strong,
but it takes less than 30 volts to fry a sensitive computer component, such
as stick of RAM or a processor.
Anti-static wrist strap – is used to make sure that the voltage difference in
your body and the computer is balanced out. By grounding your body with
an anti-static wrist strap, any excess static charge in your body will be
dissipated right away.
Wear the strap with the metal part touching your skin.
NOTE: You can have it worn anywhere in your body; not just in your hand.
2. Turn your power supply OFF and plug the power cord to the outlet.
3. Clip the alligator clip on a power supply screw or you could have it
clipped on the grills of the PSU fans.
Directions: Read the questions carefully and choose the best answer from
the choices.
1. This is the equipment that will protect the user against health or
safety risks at work.
a. APE
b. PPE
c. EPP
d. EEP
2. This is used to make sure that the voltage difference in your body and
the computer is balanced out.
a. PPE
b. Googles
c. Rubber Sole
d. Anti-static Wrist Strap
3. This is used to cover the face to prevent the inhaling or absorbing the
dust and other chemicals.
a. Face Mask
b. Apron
c. Rubber Sole
d. Anti-static wrist strap
5. This is a large spectacle, with shields around the rims, for protecting
the eyes from dust, excessive light, wind, etc.
a. Apron’
b. Googles
c. Gloves
d. Rubber shoes
ANSWER KEY 1.1-1
1. B
2. D
3. A
4. C
5. B
TASK SHEET 1.1-1
Title: Procedure on how to use the Anti-Static wrist strap/wristband.
Equipment: N/A
Steps/Procedure:
Procedure in Discharging using the Anti-static wrist straps
1. Prepare the materials needed in discharging using the anti-
static wrist strap. Tools and materials needed:
SYSTEM UNIT
ANTI-STATIC WRIST STRAP
2. Grounding the anti-static wrist strap to the power supply.
Wear the strap with metal part touching your skin.
3. Turn your power supply OFF and plug the power cord to the
outlet.
4. Clip the alligator clip on a power supply screw or you could
have it clipped on the grills of the PSU fans.
5. Check that it is clipped firmly.
Assessment Method:
Written examination
Practical examination
Performance Criteria Checklist 1.1-1
CRITERIA
YES NO
Did you….
1. Follow the correct procedures in discharging?
2. Used appropriate tools and materials in
discharging yourself?
3. Participate to the given activity?
JOB SHEET _____
Title:
Supplies/Materials :
Equipment :
Steps/Procedure:
6.
7.
8.
9.
Assessment Method:
Performance Criteria Checklist ______
CRITERIA
YES NO
Did you….
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Information Sheet 1.1-2
Learning Objectives:
After reading this Information sheet, the learner should be able to:
1. Define equipment and accessories, tools, and materials.
2. Identify the different types of equipment and accessories, tools and
materials.
3. Describe the function of each tool and equipment’s.
4. Use the equipment, tools and materials mentioned in disassembling
and assembling of computer system.
The following tools and equipment are classified according to their function and uses.
TOOLS
MATERIALS
Software applications
Network OS Software
RJ 45
UTP Cat 5 cable
Motherboard’s manual and installer
Sound device driver installer
Modem (Modulator-
Demodulator) – the modem is a
device that allows a given
computer to share data or
otherwise a device which let
computers exchange
information.
Scanner – it is an input device
that read text or illustration
printed on paper, translate the
information into a form that s
computer can use.
Printer – is a piece of
hardware that produces a
paper copy or hardcopy of the
information generated by the
computer.
Flash drive – RAM that can retain data without electrical power.
Evidence Plan
Competency
standard:
Unit of
competency:
Ways in which evidence will be collected:
[tick the column]
Portfolio
Written
The evidence must show that the trainee…
NOTE: *Critical aspects of competency
TABLE OF SPECIFICATION
# of
Objectives/Content
Knowledge Comprehension Application items/
area/Topics
% of test
TOTAL
Performance Test
Qualification
Unit of Competency
General Instruction:
Specific Instruction:
QUESTIONING TOOL
Satisfactory
Questions to probe the candidate’s underpinning knowledge
response
Extension/Reflection Questions Yes No
1.
2.
3.
4.
Safety Questions
5.
6.
7.
8.
Contingency Questions
9.
10.
11.
12.
Job Role/Environment Questions
13.
14.
15.
16.
Rules and Regulations
17.
18.
19.
20.
The candidate’s underpinning Satisfactory Not
knowledge was: Satisfactory
Templates for Inventory of Training Resources
Resources for presenting instruction
Print Resources As per TR As per Remarks
Inventory