Terms and Conditions

1. Our quotations are produced with as much detail as possible to avoid any misunderstandings. If
something is missing that you would like included, please know in writing and we will revise the
quotation accordingly.

2. Working agreements: All prices quoted are calculated on the basis of free access and unimpeded
working during our normal working hours (8am – 5pm Mon – Fri) unless otherwise stated. Free
access is required for delivery of building materials, machinery and skips etc.

3. Both Contractor and the Client to agree on practical arrangements on working methods that provide
minimum disruption to the client and allow work to be carried out efficiently by the contractor.

4. If specified in the report that the occupant’s property must be vacant while we proceed with works, it
is the responsibility of the client to ensure that the property is vacant of any other persons or pets
whilst works are in progress. If work is to be carried out on a party wall, it is also the client’s
responsibility to obtain a party wall agreement prior to commencement of work.

5. It is your responsibility to ensure all areas where work is to be carried out and all areas of access are
clear of furniture, floor coverings, fittings, and any other obstructions, before commencement of
work. If you require Environ Property Services to move items of furniture, floor coverings, radiators,
sink units, electrical fittings or to carry out any other preparations, an additional charge may be made.

6. You the client, understand that you need to provide space locally for preparation work to be
undertaken, provide access to suitable power and toilet/washroom facilities. If it is
necessary for us to obtain an electricity generator, a charge for hire would be made.

7. Although we will endeavor to keep disruption to a minimum, you understand that this
cannot be avoided. Environ will not be held liable for any areas disturbed during these
works.

8. Although care will be taken, we will not be liable for any repairs that may be required to
plumbing, electrical fittings, valves, and appliances etc., if found to be defective at the time
of moving. Or for damage caused to plumbing or electrical cables, that cannot reasonably be
seen, whilst our work is in progress. Any items remaining in rooms to have works carried out
will be left at the owner’s own risk.

9. Any additional works or delays that may incur, could result in further porter loo and welfare
facility charges.

10. On completion of our works our team will always ensure they clean up after themselves, however it is
highly likely to have settlement dust post clean up. It's worth noting that you may need to let the dust
settle for up to two weeks after the builders have gone before your property can be cleaned to a
professional standard. We can offer a full professional clean upon the client’s request.

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 11. Access to, and collection of, used or unused building materials, equipment etc. remains in place until
full and cleared final payment is received.

12. The main contractor being ‘Environ Property Services’ may employ both direct and subcontract labour
to work on site. Each Individual contractor takes full responsibility for their own third-party liability.
The main contractor will oversee all works to completion and takes full general and operational
responsibility in the running of any contract agreed with the client.

13. Where you, the client, are having works carried out by a third-party, it is your responsibility to ensure
that any works are scheduled to enable safe access for Environ Property Services team upon the
agreed dates. Further, it is accepted that unforeseen events do occur in such contracts where
inconvenience is considered to be intrinsic, therefor Environ will not be liable for any consequential
losses arising out of third-party works, which are scheduled to run concurrent with or following our
works. For the avoidance this also includes any works which are considered as snagging.

14. Guarantees on materials run in accordance with manufacturer’s warranty periods where applicable.

15. Our quotations include the removal of rubbish and debris accumulated by us only.

16. No responsibility is taken by us for the presence of perished or rotten timer existing structures such as
doors, windows, and frames, where detected or undetected at the time of contract.

17. Quotations cover a standard wall thickness of 25mm. During hack off should the wall thickness exceed
30mm the additional materials and labour required will be chargeable.

18. If specified, floor protector will be laid throughout the duration of works where required. Should this
be lifted before works are signed off, a charge will be incurred. The floor protector must be left down
until works are complete and signed off to avoid charges.

19. Discounts and retentions: Prices are based on the understanding that no retentions are held unless
previously arranged and authorised. No main contractor or subcontractor discounts are given unless
agreed and confirmed in writing.

20. -Extras will only be undertaken further to both – full discussion with the client and verbal or
written agreement- and charged at the agreed rate.

21. If additional works are accepted and this warrants additional time on site, a further scaffold
hire charge may incur.

22. If additional works are accepted or any delays have been held on the project, then additional
project management charges may incur.

23. We will endeavor to always employ a helpful attitude and will always attempt to bring the building
works to a satisfactory conclusion as soon as possible, considering weather conditions and availability
of specialist materials and unforeseen circumstances, etc.

24. In the event of unforeseen difficulties arising or any other circumstantial changes, the quoted price or
estimated cost may be revised to reflect the situation at hand.

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 25. Notification of any claim or alleged damage or complaint must be made in writing withing fourteen
days of the completion of work. We shall not accept any liability for any repairs carried out by a third
party without our prior consent.

26. Should the work be interrupted by you causing delay for completion, or should you cancel part of the
work whilst it is in progress, any loss incurred by us, or any additional expenses would be charged to
the client. Time scales for completing work are a guide time only and cannot be guaranteed.

27. A cost will incur if our engineers are waiting on site, and no one is at the property as arranged to
provide access. Should you wish to leave keys with Environ for works this must be stated when
confirming works and key collection to be arranged with the office.

28. Once a start date has been scheduled a minimum of two working days’ notice is required should the
date be altered. Shorter notice will incur a fee to cover any loss incurred by the company.

29. No guarantees can be made on any external works when working on external repairs.

30. An admin charge will be made for any duplicate reports and guarantees.

31. Guarantees are in the client’s name, however if the client sells their property, they will need to
transfer ownership of the guarantee, an admin fee of 5% of the project value will incur for client
details to be changed. The transfer will need take place within a 30- day period of the property sale,
otherwise any works guaranteed become void.

32. Our guarantee relating to work carried out will be issued on completion and full and final settlement
of our accounts. It will apply to work carried out by us, in accordance with our specifications only. We
reserve the right to withhold our guarantee if our terms and conditions are not adhered to.

33. In addition to our recommendations, it is imperative that all building repairs specified by us, are
carried out by Environ property Services. It is also your responsibility to ensure the property is well
always maintained and free from moisture ingress. Failure to do so will invalidate the terms of our
guarantee.

34. Any call backs on the works will need to be investigated, we do take a £250 deposit to begin the
investigations, if the cause of the issue is deemed to be Environ, then the £250 will be paid back to
the client, we will make an agreement to carryout the works to make good. If the issue is at no fault
of Environ, then the £250 will be held as an investigation cost.

35. All client information is retained in accordance with the Data Protection Act 2018 And all personal and
other client details will remain confidential.

36. Insurance and Public Liability: Employers Liability £5,000,000. Public Liability £10,000,000. Product
Liability £10,000,000. All usual general building practices are covered by our insurance policy.

37. Payment terms must be agreed by email prior to commencement of the work.

38. All building and other materials provided by the main contractor, or their subcontractors remain the
property of Environ Property services until full and final payment is received via Bank transfer.

39. Payments are to be made via Bank Transfer, credit/debit cards excluding AmEx. Bank Transfer details
will be given upon request.

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 40. Full payment for works under £5,000.00 + VAT must be made upon receipt of the invoice before any
works can commence.

41. If payment or part payment is outstanding upon completion of the contract and presentation of the
associated invoice, it is to be paid immediately. Part payments, interim payments and deposits may
be agreed prior to a commencement of works or during the contract duration.

42. We reserve the right to withdraw our labour and materials until due payment has been received.

43. Failure to pay our invoice in full will result in any offer or discount being withdrawn.

44. In cases where treatment is subject to an insurance claim, we shall require the client to complete an
assignment, thereby authorizing the insurance company to pay us directly. It is the sole responsibility
of our client to ensure we are paid in full.

45. Accepting a quotation, either verbally or in writing, and agreeing to the commencement of works will
allow these terms and conditions to come into effect.

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PAYMENT TERMS & CONDITIONS

All confirmed works will require an email confirmation, should you only choose to accept part of a quote please be aware that this may
affect your guarantee of works. All works priced below £10,000.00+VAT are required to be paid in full at the time of booking to confirm
your tradesman, materials and appointment. All works guaranteed*.We require a 50% deposit for all works priced above £10,000.00+VAT,
this needs to be paid in full at the time of booking to confirm your tradesman, materials and appointment. The balance of this payment will
become due 21 days from start date of works regardless if the works are complete. If works are completed and signed off before this time
the balance will be due immediately.
All works guaranteed** you have the Environ Guarantee that all confirmed works will be fully completed as per report and specification
within a scheduled and reasonable period of time** (weather permitting for external works), signed off together with the customer/ client
and Foreman or Senior Maintenance Manager. We can extend our guarantee further if all recommended works are confirmed in line with
the requirements of the task. **In the event of circumstantial changes (specification/scope of works changed) the time to complete works
will be affected accordingly. However, this should not affect any payment plan formally agreed.
Notice of the Right to Cancel

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulation
2013, you have a right to cancel this contract during a period of 14 calendar days from the day
this notice is sent or given to you. During that period if you choose to cancel the contract any
money paid by you will be refunded.
However if you have already given written approval for the work to begin before the end of the
cancellation period you may be required to pay for goods or services already provided.

If you wish to cancel the contract you must do so in writing and deliver personally or send (which
may be by electronic mail or post) this to the person named below. You may use the form below
if you want to but you do not have to.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an

Complete and return this part of the form only if you wish to cancel the contract

Customer Cancellation Notice

Name of customer:

Address of customer:

I/We hereby give notice that I/We wish to cancel my/our contract dated:

Date:

Customer signature:

Name: This notice should be sent to:

Date: