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Lesson Plan Operations Management LESSON 1 To 3

This document discusses operations management in the hospitality industry. It covers understanding service operations strategy, goods, services and operations management, and technology and operations management. Specifically, it addresses topics like service strategy, value chains, forecasting and demand planning, measuring performance, yield management, goods and services design, process selection and analysis, facility layout, capacity management and more. The document provides an overview of key concepts and issues in hospitality operations management and includes several links to additional resources on these topics.

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ERIKA REYES
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65 views

Lesson Plan Operations Management LESSON 1 To 3

This document discusses operations management in the hospitality industry. It covers understanding service operations strategy, goods, services and operations management, and technology and operations management. Specifically, it addresses topics like service strategy, value chains, forecasting and demand planning, measuring performance, yield management, goods and services design, process selection and analysis, facility layout, capacity management and more. The document provides an overview of key concepts and issues in hospitality operations management and includes several links to additional resources on these topics.

Uploaded by

ERIKA REYES
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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OPERATIONS MANAGEMENT IN THE HOSPITALITY INDUSRY

I. Understanding Service Operations Strategy


 What is Operations Management
 Service Strategy in Hospitality Operations
 The Strategic Service Vision
 Operations Strategy for Hospitality Service

Service Strategy Explained:


https://thestrategystory.com/blog/service-strategy-explained-with-examples/

Operations Strategy :
https://sist.sathyabama.ac.in/sist_coursematerial/uploads/SBAA7027.pdf

Operation Strategy: Definitions, Types and Steps to write Operation Strategy:


https://www.easymanagementnotes.com/operation-strategy-definitions-types-and-steps-to-write-
operation-strategy/

Hotel operations management strategies and trends:


https://www.cloudbeds.com/articles/hotel-operations/

Ultimate Guide to Hotel Operations (2023):


https://hoteltechreport.com/news/hotel-operations

Developing Strategic Service Vision:


https://catalogimages.wiley.com/images/db/pdf/U0471150681.01.pdf

Lesson 1_ https://parsadi.com/strategic-vision/

Hospitality Service Strategy:


https://shorturl.at/hinQR

Strategic Service Vision:


https://rb.gy/woloo

Lesson 1_ https://www.linkedin.com/pulse/king-excellent-services-strategy-hospitality-industry-de-
manresa-1

II. Goods, Services and Operations Management

 Value Chains
 Forecasting and Demand Planning
 Measuring Performance in Operations
 Yield Management

Value Chains:
https://shorturl.at/eipEY
Hotel Value Chain Guide:
https://studybay.com/blog/value-chain-of-mariott-hotel/

Benefits and Challenges in Forecasting Hotel Demand:


https://bitly.ws/Tj8k

What is yield management in the hotel industry and why is it important?


https://bitly.ws/Tjtw

Evaluating hotel performance: 6 key factors:


https://shorturl.at/hzEO8

III. Technology and Operations Management

 Goods and Services Design


 Process Selection, Design, and Analysis
 Facility, Facility Layout and Work Design
 Capacity Management

Service design definition: how hospitality leaders see it:


https://hospitalityinsights.ehl.edu/service-design-definition

About Process Selection & Facility Layout in Operations Management:


https://smallbusiness.chron.com/process-selection-facility-layout-operationsmanagement-13824.html

Process selection, design & analysis:


https://www.slideshare.net/rassukoli/process-selection-design-analysis

Product Design and Process Selection:


https://catalogimages.wiley.com/images/db/pdf/0471347248-ch03.pdf

Operational Need and Importance of Capacity Management into Hotel Industry -A Review:
https://shorturl.at/quzNW

Managing Resources in the Supply Chain: The Importance of Capacity Management:


https://www.cloudsort.com/perspectives/managing-resources-in-the-supply-chain

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