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Speaking For Print Final

This document provides examples of reassuring, checking understanding, making recommendations, asking about symptoms, making diagnoses and next steps, delivering bad news, and refusing patient requests that a healthcare provider might use in speaking to patients. It includes phrases for acknowledging a patient's concerns or difficulties, providing hope and support, explaining recommendations, gathering medical history, confirming diagnoses, expressing regret over bad news, and declining requests due to legal or ethical obligations.

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reza
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15 views3 pages

Speaking For Print Final

This document provides examples of reassuring, checking understanding, making recommendations, asking about symptoms, making diagnoses and next steps, delivering bad news, and refusing patient requests that a healthcare provider might use in speaking to patients. It includes phrases for acknowledging a patient's concerns or difficulties, providing hope and support, explaining recommendations, gathering medical history, confirming diagnoses, expressing regret over bad news, and declining requests due to legal or ethical obligations.

Uploaded by

reza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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« Speaking OET

 Reassuring :
q I am sorry to hear that, it must have been very difficult for you.
q It is completely understandable that it is very concerning to you
q It is quit natural to feel anxious about the possibility of having ... but it’s not yet
confirmed so let’s wait until we know for certain.
q I imagine I would feel similarly if the same thing happened to me
q If I were you, I would feel the same
q We would Work together to identify your primary concerns and develop preferred
solutions.
q It can seem tough, I know, but others have done it and so you can
q I hope you have a speedy recovery/make a good progress
q Your symptoms should settle down/go away quite quickly
q We are going to support you through this and be with you in every step
q Rest assured that we are gonna here for you
q Reassure this condition does not imply other illness and spread is unlikely
q Commend/admire you for coming in to discuss this problem/pushing through
challenging circumstances/keeping a positive attitude/all your constructive
behaviors.
q Assure that emotional responses are understandable and common.

 Checking back understanding/Feedback/Summarize:


q Are you clear about all that?
q How does that sound so far?”
q Does that allay your concerns/fears a bit now?
q Is there anything you’re still feeling apprehensive / confused / not clear about?
q Is there anything else I can help you with today?
q Do you think you could give it a go?
q Is this sth you could try?
q Is this sth that might work for you?
q Is there anything you’d like to clarify?
q It would be helpful for me to understand a little of what you already know about
diabetes so that I can try to fill in any gaps for you

 Recommendations:
q What would make a lot of difference to your health is …
q To avoid partaking in physical activities like…at all cost
q I can’t emphasis enough how important it is for you to exercise
q Only 5 min of exercise would go a long way,into the bargain
q We have to sort this out sooner rather than later
q It may sound cliché/stereotypical expression/advice
q I want to explain the implications of …. On your current and future health.
q There are some measures that you can take
q Commend/admire you for coming in to discuss this problem/pushing through
challenging circumstances/keeping a positive attitude/all your constructive behaviors.
q Assure that emotional responses are understandable and common.

 Ask for symptoms/Type of pain/:


q Have you lost weight recently?
q How would you rate you pain on a scale of 0 to 10 , if 0 is no pain at all and 10 is the
worst pain you can imagine?
q what in particular are you struggling with?
q Can you remember anything particular that brought it on?
q Is there anything that makes it better/worse?
q Can you pinpoint when it started?
q How long has it been bothering/troubling you?
q Tell me if you have had any issues following ...
q Besides your/Apart from your , have you had any other pain, say in your (legs)?
q How have you been keeping up to now?
q Have you experienced any difficulty in breathing?

 Diagnosis and Next step:

q Further testing and evaluation is needed and further advice will be given then.
q I feel reasonably confident that what you are describing is ...
q I’m quite sure what you have is ..
q All your symptoms point to...
q You’ve probably got ...
q I’d like o get a ...done/ to send you for a ...
q I think it’d be a good idea if we arranged for you to have a ....

 Bad news:

q Unfortunately the results are not promising. You know it is a little bit concerning.
q For Now, keep calm and try to be positive and hopeful.
q I regret to tell you that …
q I am afraid that the news aren’t good
q His condition has deteriorated rapidly and I want you to be prepared for the worst
q We can hope for the best but your father may only have few days
q I am sorry for your lost
q Having your family and friends with you, make it more bearable
q My thoughts are with you during this difficult time
q My sincere condolence to you/Plz accept my condolences

 Refuse:
q I wish I could prescribe/refill the medication
q It is professional misconduct to disclose information of patients to others w/o their
permission.
q Physicians are required by law to report any suspicion of neglect or endangerment
q We need to take some permissions and the bureaucracy is very complicated
q But what you are asking me is out of my control/power
q I am not authorized legally

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