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Phone:
Phone:
Your satisfaction is our #1 goal. If you have questions or concerns about your vehicle, we
suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/servicing
dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service
Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level, please contact the
Ford Customer Assistance Center.
In the US, contact:
Ford Motor Company
Customer Assistance Center
300 Renaissance Center
P.O. Box 43360
Detroit, Michigan 48243
1-800-392-3673 (FORD)
TDD for the hearing impaired: 1-800-232-5952
In Canada, contact:
Customer Assistance Center
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
Outside the US or Canada, contact:
Ford Motor Company
Worldwide Export Operations
1555 Fairlane Drive
Allen Park, Michigan 48101 U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
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Table of contents
General maintenance information 3
Normal schedule 5
2
General maintenance information
GENERAL MAINTENANCE INFORMATION
The required scheduled maintenance services listed in this guide are
considered essential to the proper operation, safety and performance of
your Ford Motor Company vehicle. We recommend that you also perform
the Owner Maintenance Checks listed. These services are matters of
day-to-day care that are also important to the proper operation of your
vehicle. The recommended lubricants, fluids and service parts
conforming to Ford Specifications are available from your Ford or
Lincoln-Mercury dealer.
This guide gives you a place to record the services that are performed on
your vehicle so that you can keep a record of when parts should be
checked or replaced. Give your “Service Guide” to your Ford or
Lincoln-Mercury service manager.
Maintenance: An investment
Maintenance is an investment that will pay dividends in the form of
improved reliability, durability and resale value.
To assure the durability of your vehicle and its emission control systems,
it is necessary that scheduled maintenance be performed at the
designated intervals.
Ford strongly recommends the use of genuine Ford replacement parts. If
other than Ford or Motorcraft parts or Ford authorized remanufactured
parts are used for maintenance replacements or for the service of
components affecting emission control, the non-Ford parts should be
equivalent to genuine Ford Motor Company parts in performance and
durability. It is the owner’s responsibility to determine the equivalency of
such parts. Please consult your “Warranty Guide” for complete warranty
information.
NO COST PCV VALVE REPLACEMENT
The PCV valve is a critical emission component. Your dealer will replace
the valve at no cost at 96,000 kilometers (60,000 miles), except in
Canada and California.
3
General maintenance information
4
Normal schedule
Items for Emission Control Service are shown in italics.
For items marked with a number in parethenses such as (1), see
footnote at the end of this section.
5
Normal schedule
6
Normal schedule
7
Normal schedule
8
Normal schedule
9
Normal schedule
10
Normal schedule
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Normal schedule
12
Severe duty schedule
Items for Emission Control Service are shown in italics.
For items marked with a number in parentheses such as (1), see
footnote at the end of this section.
13
Severe duty schedule
14
Severe duty schedule
15
Severe duty schedule
16
Severe duty schedule
17
Severe duty schedule
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Severe duty schedule
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Severe duty schedule
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Severe duty schedule
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Severe duty schedule
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Severe duty schedule
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Severe duty schedule
24
Owner maintenance checks
Owner maintenance checks
Listed below are vehicle maintenance checks and inspections that should
be performed by the owner or qualified service technician at the
indicated intervals. Service information and supporting specifications are
provided in the “Owner Guide”.
Any adverse conditions should be brought to the attention of your dealer
or qualified service technician for expert service advice as soon as
possible.
The owner maintenance checks are generally not covered by warranties
and you may be charged for labor, parts and lubricants used.
❑ Note any changes in the sound of the exhaust or any smell of exhaust
fumes in the vehicle.
❑ Check for vibrations in the steering wheel. Notice any increased
steering effort or looseness in the steering wheel.
❑ Notice if your vehicle constantly turns slightly or “pulls” to one side of
the road.
❑ When stopping, listen and check for strange sounds, pulling to one
side, increased brake pedal travel or “hard to push” brake pedal.
❑ If any slipping or changes in the operation of your transaxle occur,
check the transaxle fluid level.
❑ Check automatic transaxle PARK function.
❑ Check parking brake.
❑ Check for fluid leaks under your vehicle (water dripping from the air
conditioning system after use is normal.
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Owner maintenance checks
AT LEAST MONTHLY:
❑ Check the tire pressure - check tires when cold, not after a long drive.
❑ Check coolant level in the coolant recovery reservoir.
❑ Check the operation of all exterior lamps, including the brake lamps,
turn signals and hazard warning flashers.
❑ Lubricate all hinges, checks, latches, and all outside key locks.
❑ Lubricate door rubber weatherstrips.
❑ Clean the body water drain holes.
❑ Check the air conditioning system before the warm weather season.
❑ Check the power steering fluid level.
❑ Inspect engine cooling system, hoses and clamps; and check coolant
strength
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Owner maintenance checks
❑ Check the brake fluid level.
❑ Check the battery connections.
❑ Lubricate the transaxle controls and linkage.
If any of these conditions are noted, bring them to the attention of your
dealer or qualified service technician as soon as possible.
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