I N T R O D U C T I O N T O Q M S & B P I

I N T R O D U C T I O N T O Q M S & B P I

A formalized system that documents processes,

A business process is a series of steps
procedures, and responsibilities for achieving
specifically designed to produce a product
quality policies and objectives.
or service.
Enables achievement of the goals and
A business process begins with an objectives set by providing consistency and
organizational objective and ends with satisfaction in terms of methods, materials,
achievement of the business objective. equipment, etc.

QMS is the collection of all the processes across

the organization. An effectively documented
QMS will ensure that both the customer and
organization’s requirements are met.
I N T R O D U C T I O N T O Q M S & B P I

Customer requirements:

the confidence in the ability of the

organization to deliver the desired
products and services and A QMS enables an organization to achieve
consistently meeting their needs the goals and objectives set out in its policy
and expectation. and strategy. It provides consistency and
satisfaction in terms of methods, materials,
Organizational requirements:
equipment, etc. and interacts with all
both internally and externally, and at activities of the organization, beginning with
an optimum cost with efficient use of the identification of customer requirements
the available resources-materials, and ending with their satisfaction, at every
human, technology and information. transaction interface.
I N T R O D U C T I O N T O Q M S & B P I

8 PRINCIPLES OF QUALITY MANAGEMENT SYSTEM

 Common Process Improvement Methodologies:
I N T R O D U C T I O N T O Q M S & B P I

1.Total Quality Management

Is a series of actions taken to identify,

analyze and improve existing processes
within an organization if it is not
performing up to expectations, error prone,
has too much defects and variation.

These actions often follow and use specific 2. Lean Six Sigma
methodologies, standard and tools which
aim to reduce and eventually eliminate
defects and disconnects in your processes.
 I N T R O D U C T I O N T O Q M S & B P I

Involves all stakeholders as well as the

customers in continuously improving
product quality. A key TQM activity is HISTORY:
process management where, using a set of
tools, process performance is measured, A management approach that originated in the
analyzed and improved. 1950s and has steadily become more popular
since the early 1980s. Total quality is a
description of the culture, attitude and
organization of a company that strives to
provide customers with products and services
that satisfy their needs.

The culture requires quality in all aspects of the

company’s operations, with processes being
done right the first time and defects and waste
eradicated from operations.
 I N T R O D U C T I O N T O Q M S & B P I

MOST OF THE TQM REAL LIFE EXAMPLES:

Commitment of all employees in the

organization
8 KEY ELEMENTS Meeting customers requirements
Just in time/demand flow manufacturing
ETHICS 1 5 TEAMWORK Improvement of teams
Reducing product and service costs
Systems to facilitate improvement
Line management ownerhsip
INTEGRITY 2 6 LEADERSHIP Employee involvement and empowerment
Recognition and celebration
Focus on the processes/improvement plans
TRUST 3 7 RECOGNITION

TRAINING 4 8 COMMUNICATION
 I N T R O D U C T I O N T O Q M S & B P I

LEAN
defined as a set of management
practices to improve efficiency and
effectiveness by eliminating waste;
reduce and eliminate non-value adding
activities.

8 Waste Defects
Overproduction
Waiting
Non-utilized talent
Transportation
Inventory
Motion
Extra-processing
 I N T R O D U C T I O N T O Q M S & B P I

LEAN
defined as a set of management
practices to improve efficiency and
effectiveness by eliminating waste;
reduce and eliminate non-value adding
activities.

8 Waste Defects
Overproduction
Waiting
Non-utilized talent
Transportation
Inventory
Motion
Extra-processing
 I N T R O D U C T I O N T O Q M S & B P I
A Goal: organizations can keep a stringent
goal for themselves and work towards
achieving them.

A Statistical Measure: Six Sigma is a data

driven methodology. Statistical Analysis is
SIX SIGMA
used to identify root-causes of the problem.
defined as a set of management
Additionally, Six Sigma methodology
practices to improve efficiency and
calculates the process performance using
effectiveness by eliminating waste.
its own unit known as Sigma unit.

A Robust Methodology: the only

A Business Strategy: a business can methodology available in the market today
strategize its plan of action and drive which is a documented methodology for
revenue increase, cost reduction and problem solving; bullet-proof and they give
process improvements in all parts of the high yielding returns.
organization.

A Vision: helps the Senior Management

create a vision to provide defect free,
positive environment to the organization.
I N T R O D U C T I O N T O Q M S & B P I ROLES:

Yellow Belt: Understands the basics of Lean Six Sigma.

Participates in project teams.

Orange Belt: Can apply the basic principles of Lean Six Sigma
in a practical way. Ability to lead small improvement
projects.

Green Belt: Start and manage Lean Six Sigma projects. Has
Lean Six Sigma expertise that could provide training to
others.

Black Belt: Reports directly to a Master Black Belt. Has

advanced expertise in Lean Six Sigma. Acts as a coach,
mentor, teacher and project leader for project teams.

Master Black Belt: Works with leaders to identify gaps and

select (improvement) projects. Provides coaching,
mentorship, acts as a teacher and independently leads
projects. Responsible for Lean Six Sigma implementation and
culture change in a company.
I N T R O D U C T I O N T O Q M S & B P I

BENEFITS:

Organizations are confronted daily with

rising costs and increasing competition.
With Lean Six Sigma you can combat
these problems and grow your business:

Reduce costs
Increase profit
Satisfy Customers
Help employees develop
Improve efficiency and effectiveness
 I N T R O D U C T I O N T O Q M S & B P I
ISO 13485: designed specifically for the
manufacture of medical devices. It
guarantees that medical items are
manufactured in accordance with safety
standards.
Quality Management System Standards
and Certifications : ISO 22000: This is the industry-standard
quality management system for food
manufacturing businesses. It defines food
ISO 9001:2008. This is the most
safety requirements for the manufacture
typical kind of QMS. Construction,
and distribution of food products.
manufacturing, and commercial
companies all employ this method, ISO 27001: This standard may be used by
and it entails increasing information technology firms to assure the
productivity and quality. quality and security of their information
network systems.
IATF 16949: suitable for usage by
companies in the automobile AS 9100D: This is for aerospace companies,
sector. Its primary emphasis is on like those that make spacecraft, planes,
improving the production and and defense products. It tests to see if
supply processes in the vehicle products meet a standard set by the
manufacturing industry. industry.
 Chapter 2
Business Process Mapping and Notation

Thank you!