PROSPECTUS 2020

Please note:
This is not a comprehensive list
Do not hesitate to contact us with your specific enquiry.
PURPOSE:

Skills Development Professional (SDP) believe in training our clients in the most user-friendly and
effective way. We are here for our clients on this development journey.

We deliver results, with compliancy. That means, that each service we provide we make sure you
receive the maximum value for what you pay for. Our training we provide is accredited with NQF
Levels and quality approved. We believe in and execute outcome-based training to match skillsets
with results.

Our values we truly believe in and try our best for you to experience is Diligence, Loyalty,
Accountability, Results, Unity, and Trust.

SERVICE DELIVERY:

How we complete our services for you matter just as much as why we complete them for you. We
deliver our service to our clients Nation-Wide through the following methods:
• We have face-to-face contact in workshop set-up or one-on-one coaching.
• We also deliver our services via e-learning, text, telephonic, and video conferencing for
flexibility purposes.

WHAT WE OFFER:

We cover the following services with much intent, to ensure that “the proof is in the pudding”:

• Accredited Training: We ensure quality in our training through subject matter experts in
facilitation and content development. We address the skill gap custom to our client with the
tax benefits. Whether Qualification or Skills Program, we ensure the training is tailored to
your identified needs.
• Recruitment: Our recruitment services make sure you reduce your cost to hire correctly
and to quality approve candidates through assessments. This talent sourcing is done for
projects identified by You.

EXTRA INFORMATION:

• We also compile accredited Skills Programs to our customer’s needs as well as

entrepreneurial development programs.
• We have been privileged to have experience in the disability sector as we have conducted
learnerships for people with various disabilities.
• SDP is a Black Woman Owned, Designated Group Enterprise and an Empowering Supplier.
This means that any procurement with SDP will be recognised five times at an enhanced level
on the Enterprise and Supplier Development element on the GENERIC B-BBEE Scorecard
under the Amended Codes of Good Practice.

SDP Prospectus Page 2

CONTENTS

FAIS REGULATORY EXAMS RE1 OR RE5: WORKSHOP AND E-LEARNING ................ 5

SOCIAL MEDIA MARKETING ......................................................................................................... 5
ADULT EDUCATION (ETDP SETA) .................................................................................... 6
SKILLS DEVELOPMENT FACILITATOR ......................................................................................... 7
FINANCIAL MANAGEMENT - (FOR NON-FINANCIAL MANAGERS) ............................................. 8
RECEPTIONIST SKILLS ................................................................................................................. 9
COMPUTER SKILLS TRAINING (MICT SETA) ............................................................................. 10
WORKPLACE READINESS .......................................................................................................... 11
OFFICE ADMINISTRATION AND BOOKKEEPING SKILLS .......................................................... 12
FINANCE AND ECONOMICS ............................................................................................ 13
BUSINESS ENTREPENEURIAL SKILLS....................................................................................... 13
KNOWLEDGE MANAGEMENT ..................................................................................................... 14
PRACTICAL FINANCIAL MANAGEMENT ..................................................................................... 15
HUMAN RESOURCE AND MANAGEMENT ..................................................................... 16
CONFLICT RESOLUTION ............................................................................................................. 16
HUMAN RESOURCE ADMINISTRATION ..................................................................................... 17
EVENT MANAGEMENT ................................................................................................................ 18
CONDUCTING A MEETING .......................................................................................................... 19
LEADERSHIP SKILLS ................................................................................................................... 20
MOTIVATION AND TEAM DEVELOPMENT.................................................................................. 21
TIME AND PRODUCTIVITY MANAGEMENT ................................................................................ 22
BASIC PROJECT MANAGEMENT SKILLS ................................................................................... 22
CUSTOMER MANAGEMENT ........................................................................................................ 22
MARKETING SKILLS .................................................................................................................... 23
E-LEARNING COURSES ................................................................................................... 24

SDP Prospectus Page 3

 QUALIFICATIONS LIST
Please request a quotation, as we would like to accommodate you through various learning options
while being cost-conscious for you.

Payment Plans for the qualifications can be requested:

SAQA Description Level Credits ACCREDITED

ID
66610 FET Certificate: Short Term Insurance NQF4 150 INSETA
59717 FET Certificate: Wealth Management NQF4 150 INSETA
57608 National Certificate: Wealth Management NQF5 120 INSETA
66609 FET Certificate: Retail Insurance NQF4 140 INSETA
49649 FET Certificate: Long-term Insurance NQF4 140 INSETA
National Certificate: Occupational Directed Education and Training
50334 NQF5 120 ETDP SETA
and Development Practices
97542 Occupational Certificate: Early Childhood Development Practitioner NQF 4 131 QCTO
58375 National Certificate: Bookkeeping NQF3 120 ICB
58376 FET Certificate: Bookkeeping (Entry Requirement: 58375) NQF4 130 ICB
National Diploma: Technical Financial Accounting
36213 NQF5 251 ICB
(Entry Requirement: 58376)
20366 National Diploma: Financial Accounting (Entry Requirement: 36213) NQF6 280 ICB
23618 Certificate: Office Administration NQF5 120 ICB
23619 Higher Certificate: Office Administration (Entry Requirement 23618) NQF5 240 ICB
35958 Diploma: Office Administration (Entry Requirement 23619) NQF6 360 ICB
61755 GET Certificate: Business Practise NQF1 121 Services Seta
49648 National Certificate: New Venture Creation NQF2 138 Services Seta

66249 FET Certificate: New Venture Creation NQF4 149 Services Seta

57712 FET Certificate: Generic Management NQF4 150 Services Seta

59201 FET Certificate: Generic Management NQF5 162 Services Seta

59097 FET Certificate: Real Estate NQF4 150 Services Seta

20188 National Certificate: Real Estate NQF5 135 Services Seta

50080 FET Certificate: Project Management NQF4 136 Services Seta

58395 National Certificate: Project Management NQF5 120 Services Seta

71490 National Certificate: Contact Centre Support NQF2 128 Services Seta

23833 National Certificate: Business Administration NQF2 120 Services Seta

67465 National Certificate: Business Administration NQF3 120 Services Seta

61595 FET Certificate: Business Administration NQF4 140 Services Seta

67464 FET Certificate: Marketing NQF4 139 Services Seta

SDP Prospectus Page 4

FAIS REGULATORY EXAMS RE1 OR RE5: WORKSHOP AND E -LEARNING

There are two different Workshop Options available:

• Two-day Workshop: this is suited for people who are experienced or have previous
exposure to the financial services industry.
• Two and a ½ day Workshop: this is recommended for people who are new to the
industry, have limited exposure to other areas in the industry, and/or who would
benefit from working through practice questions.

REGULATORY EXAM TRAINING ONLINE

E learning: RE05 - Reps R 996.00 Unlimited mock exam
Full Package attempts
RE01 – Key Individuals R1 450.00

Mock exams only RE05 - Reps R 290.00 Unlimited mock exam

Plus planning and attempts
strategy RE01 – Key Individuals R 520.00

SOCIAL MEDIA MARKETING

COURSE Level Credits Days PRICE Outcome

Use of Each Media for
Promotions.
Facebook, Instagram,
Brand Management.
LinkedIn, Email Marketing NQF5 n/a 1 R1680.00
Content Marketing.
and Websites
Creating Advertisement
Campaigns.

SDP Prospectus Page 5

SHORT COURSES AND SKILL SETS
ADULT EDUCATION (ETDP SETA)

Course
SAQA Fee
Description Level Credits Days Outcomes
ID (Minimum
6 Learners)
FACILITATION SKILLS
Plan and prepare for facilitation;
Facilitate learning using
117871 NQF5 10 2 R2 700.00 Facilitate learning; and
a variety of given
Evaluate learning and facilitation.
methodologies
Demonstrate understanding of outcomes-based
assessment;
ASSESSOR COURSE
Prepare for assessments;
115753 Conduct Outcomes NQF5 15 3 R4 200.00
Conduct assessments;
Based Assessments
Provide feedback on assessments; and
Review assessments.
Demonstrate understanding of moderation
within the context of an outcomes-based
MODERATION assessment system,
COURSE Plan and prepare for moderation,
115759 NQF6 10 3 R4 200.00
Moderate Outcomes Conduct moderation,
Based Assessments Advise and support assessors,
Report, record and administer moderation, and
Review moderation systems and processes.
MENTORING Explaining the concept of mentoring.
Mentor a colleague to Describing the characteristics of a good mentor.
enhance the individual`s Explaining the importance of knowledge in
114215 NQF4 4 1 R1 800.00
knowledge, skills, values mentoring.
and attitudes in a Applying the skills and techniques required of a
selected career path mentor.

SDP Prospectus Page 6

 SKILLS DEVELOPMENT FACILITATOR

Outcomes
US ID Description Level Credits Days

Provide information related to skills development, including

Provide information and
relevant legislation, learning and assessment,
advice regarding skills
15221 NQF5 4 1 Advise an organisation concerning the alignment of skills
development and related
development practices to the information provided; and
issues
Advise on the promotion of skills development.
Preparing for information gathering.
Define target audience Gathering information on learners.
123396 NQF4 6 0.5
profiles and skills gaps Carrying out a basic skills audit.
Compiling a report on the target audience and skills gaps.
Conduct skills Collate and store data related to skills development
development Provide information related to skills development
15227 NQF4 4 0.5
administration in an Contribute to the improvement of systems and procedures
organisation related to processing skills development data.
Analyse current and required skills
Develop an organisational
Develop a skills profile and define a skills gap
15217 training and development NQF5 6 1
Establish skills priorities
plan
Develop a training and development plan.
Coordinate planned skills Identify and prioritise learners` learning requirements
development Plan and organise learning interventions
15232 NQF5 6 1
interventions in an Coordinate learning interventions
organisation Review and report on learning interventions.
Conduct an analysis to Plan and organise a skills analysis process
determine outcomes of Conduct an analysis to determine outcomes of learning
15218 learning for skills NQF6 4 1 needed for formal recognition
development and other Produce and verify a matrix of outcomes.
purposes

TOTALS 30 5 Price: R6 500.00

SDP Prospectus Page 7

ACCREDITED WITH SERVICES SETA

FINANCIAL MANAGEMENT - (FOR NON-FINANCIAL MANAGERS)

U/S ID Description Level Credits Days

Use mathematics to plan and control financial instruments
including insurance and assurance, unit trusts, stock exchange
dealings, options, futures and bonds
Use simple and compound interest to make sense of and define
Personal
a variety of situations including mortgage loans, hire purchase,
and
7468 NQF 4 6 1 present values, annuities and sinking funds
Business
Investigate various aspects of costs and revenue including
Budgeting
marginal costs, marginal revenue and optimisation of profit
Use mathematics to debate aspects of the national and global
economy, including tax, productivity and the equitable
distribution of resources.
Analysing the basic elements of an income and expenditure
Interpret statement.
basic Analysing the basic elements of a balance sheet.
117156 NQF 4 4 1
financial Compiling a personal assets and liabilities statement.
statements Using the evidence in financial statements to make a financial
decision.
Explain financial aspects involved in running new venture.
Manage Apply cash flow management in the running of a new venture.
Finances of Apply an accounting system to manage a new venture.
263474 NQF 4 6 2
a New Analyse an income and expenditure statement.
Venture Analyse a balance sheet.
Make a financial decision based on financial statements.

SDP Prospectus Page 8

 RECEPTIONIST SKILLS

U/S ID Description NOF Credits Days

Monitor and control Overseeing the reception of visitors
the receiving and 1 Ensuring that visitors are consulted according to
13930 Level 3 2
satisfaction of organisational requirements
visitors Monitoring visitors` satisfaction
Processing payments
Co-ordinating and monitoring promotional activities
Manage General
114805 Level 4 4 1 Controlling and dealing with confidential information and
Administration
documents
Implementing control measures with individuals
Operating a personal computer and communicating via
Apply Basic electronic data interchange
113836 Computer Level 3 11 2 Managing work on a personal computer
Technology Creating professional documents
Creating professional numerical and financial reports.
Describing organisational structures and products/services
for specific contexts.
Operating within a customer service system according to
context requirements.
Foster and Maintain
Identifying customer needs and expectations within specific
123258 Customer Relations Level 3 10 1
contexts.
Dealing with customer complaints according to specified
procedures.
Choosing interpersonal behaviours appropriate for
occupational situations.

SDP Prospectus Page 9

COMPUTER SKILLS TRAINING (MICT SETA)

COURSE Level Credits Days Outcome

Work with multiple documents.
Format text.
Format paragraphs.
Format pages.
Format a document.
117924 Templates are used and created.
NQF2 5 1
MS Word Create and edit a table.
Format a table according to given requirements.
Create and edit columns in a document.
Format columns in a document.
Describe the uses of merged documents.
Create a merged document.
Prepare and produce a presentation
Adjust settings to customise the view and preferences
of the presentation application.
Work with multiple presentations.
117923
Format a presentation.
MS Power NQF2 5 1
Use special presentation effects.
Point
Apply special formatting to a presentation.
Customise a presentation for a specified purpose.
Evaluate a presentation produced for a specified
purpose.
The principles of spread sheets.
Create, open and save spread sheets.
Produce a spread sheet from a given specification. Edit
a spread sheet.
116940
Format a spread sheet.
Excel NQF3 6 1
Check spelling in a spread sheet.
Basic
Prepare and produce a spread sheet to provide a
solution to a given problem.
Print a spread sheet using features specific to spread
sheets.
Adjust settings to customise the view.
Work with multiple worksheets.
Apply formulae to worksheets.
116943
Apply built-in functions of the spread sheet application.
Excel NQF4 3 1
Create and edit a graph/chart.
Advanced
Load data from an external data source.
Insert and edit objects in a spread sheet.
Working with Macro’s and V-Lookups
Understand the Internet.
Legal and ethical issues in relation to Internet use.
Use a browser to display a given Web Page.
Adjust settings to customise the view and preferences
116931
NQF2 4 1 of the browser application.
Internet
Navigate on the Internet.
Use a Search Engine to locate given information
specifications.
Obtain information from a Web site.
Understand the concepts and terms of electronic
messaging.
Create and send an E-mail message.
116945 Receive and respond to e-mails.
NQF2 2 1
E-Mail Work with multiple E-mail messages.
Adjust settings to customise the view and preferences
of the E-mail application.

SDP Prospectus Page 10

WORKPLACE READINESS

COURSE Level Credits Days Outcome

Set realistic goals for tasks and activities
Plan and
Prioritise tasks and activities in order to plan time
15091 Manage NQF1 3 1
Draw up a plan/schedule to organise tasks and activities
One’s Time
Carry out tasks and activities as planned
Practice Deal with common health conditions to help prevent the spread
Good of illness.
243193 Health and NQF1 4 1 Practice good hygiene habits.
Grooming Practice good grooming and dress habits.
Habits
Manage Understand personal finance.
243189 Personal NQF1 8 1 Plan and prepare a personal budget.
Finances Operate a personal bank account.
Follow written instructions and convert pictorial instructions into
words.
Interpret
Carry out an instruction in a number of ways.
and
256154 NQF1 8 1 Identify and respond to the key words in an instruction.
Implement
Identify unclear instructions and illustrate how such instructions
Instructions
can be improved.
Show the importance of sequence in following instructions.
Introducing yourself professionally
Negotiating Skills
Describe the reasons for starting or running a business
Explain the role assets play in carrying out business
List the sources of money required to establish and run a
business
Interview
13176 NQF 1 3 1 List the areas of expenditure in a business (where the money
Skills
goes)
Describe how profit is generated and how it might be increased
Describe the benefits of each stakeholder group of making a
profit in the business
Identify and explain the role of the bookkeeping and accounting
function of the business

SDP Prospectus Page 11

OFFICE ADMINISTRATION AND BOOKKEEPING SKILLS

COURSE Level Credits Days Outcome

Prepare and Explain the importance of keeping financial records and
Maintain Financial statements updated and secured.
7878 NQF5 12 1
Records and
Statements
Prepare and present periodic performance reports.
Prepare Financial Prepare reports and returns for outside agencies.
12997 Reports and NQF5 8 1 Prepare VAT returns.
Returns Demonstrate an understanding of the business and
accounting environment.
Organise the collation of information required for human
Manage the
resources management.
Capture, Storage
Organise, control and monitor the storing, recording,
10171 and Retrieval of NQF5 3 1
maintenance and retrieval of collated info.
Human Resources
Advise and inform the organisation by providing human
Information
resource information for the use of others.
Identify rights and obligations in terms of statutes,
Monitor and Advise contracts and agreements.
of Rights and Ensure compliance with statutory and other conditions of
11909 NQF5 5 1
Conditions of employment.
Employment Provide advice on the application of substantive
conditions.

SDP Prospectus Page 12

FINANCE AND ECONOMICS

HIGH IMPACT SHORT COURSES:

BUSINESS ENTREPENEURIAL SKILLS

COURSE Level Credits Days Outcome

Describing and discussing entrepreneurship.
Identifying own entrepreneurial strengths and weaknesses
Entrepreneurial
in relation to opportunity identified.
119673 Ideas and NQF2 7 1
Characteristics of a typical entrepreneur.
Opportunities
Entrepreneurial opportunities.
Compiling entrepreneurial goal and personal growth plan.
Determine the The financial and cash flow requirements of a new venture
Financial Determining income and expenditure of a new venture
119666 Requirements NQF2 8 1 Implementing pricing and costing principles
of a New Identifying resources to obtain start-up capital
Business
The elements of a business plan
Compiling an organisation structure for one's own business
Produce a to determine how a business plan can best be integrated
119670 NQF2 8 1
Business Plan Identifying resources and information required to complete
own business plan
Compiling a business plan
Implementing marketing plan
Negotiating a deal with a customer
Manage
Outlining processes and principles for completing basic
119672 Marketing and NQF2 7 1
quotes
Selling
Outlining processes and principles for completing tender
documents
Financial controls for managing a business
Applying accounting practices and procedures
Manage
119674 NQF2 10 2 Managing business accounts and maintaining business
Finances
records
Utilising financial statements to identify business progress

SDP Prospectus Page 13

KNOWLEDGE MANAGEMENT

COURSE Level Credits Days Outcome

Demonstrate knowledge and understanding of the
Apply the concepts and components of knowledge management.
Principles of Analyse a unit according the entity's knowledge
252044 NQF5 6 1
Knowledge management policies and procedures.
Management Develop a knowledge management implementation plan
for a unit.
Selecting a work-based project for a unit.
Scoping a work-based project for a unit.
Develop and
Developing a project plan.
252022 Implement a NQF5 8 1
Developing tools to measure key performance
Project Plan
parameters.
Implementing the plan and evaluate project progress.
Explaining corruption and its manifestations in the South
Develop a Plan African work environment.
252039 to Combat NQF5 5 1 Identifying the impact of corruption on the unit.
Corruption Analysing areas of potential risk in the unit.
Developing a plan to combat corruption in the unit.
Demonstrating an understanding of business processes
and potential risks to a unit.
Monitor, Assess
Identifying potential risks and assessing the impact
252025 and Manage NQF5 8 1
thereof in a unit.
Risk
Developing contingency plans for managing risk.
Testing and revising contingency plans.

SDP Prospectus Page 14

PRACTICAL FINANCIAL MANAGEMENT

COURSE Level Credits Days Outcome

Plan and control financial instruments including insurance
and assurance, unit trusts, stock exchange dealings,
options, futures and bonds
Use simple and compound interest to make sense of and
Financial define a variety of situations including mortgage loans,
7468 Budgeting and NQF4 6 1 hire purchase, present values, annuities and sinking funds
Planning Investigate various aspects of costs and revenue including
marginal costs, marginal revenue and optimisation of profit
Debate aspects of the national and global economy,
including tax, productivity and the equitable distribution of
resources.
Apply the Criteria of a price setting policy for a new venture.
Principles of Analyse internal and external factors that impact upon
263455 Costing and NQF4 6 1 pricing decisions.
Pricing to a The relationship between costs, revenue and profits.
Business
Differentiating between fixed assets and stock in a
business unit.
Manage Stock The influence that stock management can have on the
13945 and Fixed NQF4 2 1 profitability of a business.
Assets Management of fixed assets in a business unit.
Applying the basic principles of stock and fixed asset
management to a business unit.
Financial aspects involved in running new venture.
Cash flow management in the running of a new venture.
Manage the
An accounting system to manage a new venture.
263474 Finances of a NQF4 6 1
Analyse an income and expenditure statement.
Business
Analyse a balance sheet.
Make a financial decision based on financial statements.
Analysing the basic elements of an income and
expenditure statement.
Analyse Basic
Analysing the basic elements of a balance sheet.
117156 Financial NQF4 4 1
Compiling a personal assets and liabilities statement.
Statements
Using the evidence in financial statements to make a
financial decision.

SDP Prospectus Page 15

HUMAN RESOURCE AND MANAGEMENT

HIGH IMPACT SHORT COURSE:

CONFLICT RESOLUTION

COURSE Level Credits Days Outcome

Describing the main sources of conflict
Interpret and
Describing appropriate techniques to manage conflict
114226 Manage Conflict in NQF5 8 1
Implementing a strategy to resolve conflict
the Workplace
Developing the attributes of a good conflict manager
Demonstrating knowledge and understanding of the
principles and concepts of emotional intelligence in
respect of life and work relations.
Analysing the role of emotional intelligence in
Emotional interpersonal and intrapersonal relationships in life
252031 NQF5 4 1
Intelligence and work situations.
Analysing the impact of emotional intelligence on life
and work interactions’.
Evaluating own level of emotional intelligence in
order to determine development areas.

SDP Prospectus Page 16

HUMAN RESOURCE ADMINISTRATION

COURSE Level Credits Days Outcome

Plan and prepare for recruitment and selection.
Recruit and Select
Recruit applicants.
12140 Candidates to fill NQF5 9 1
Select staff.
Defined Positions
Investigate and analyse the status of the learning
Promote a Learning culture within the organisation.
252041 Culture in an NQF5 5 1 Develop strategies for the promotion of a learning
Organisation culture within the organisation.
Implement strategies to promote a learning culture.
Identify dreaded diseases and their impact on the
Demonstrate ways
unit.
of dealing with the
Promote a non-discriminatory work environment and
252033 effects of dread NQF5 8 1
practices in relation to dreaded diseases.
diseases and
Describe ways of dealing with the effects of dread
HIV/Aids
diseases in a unit.
Explaining the factors that impact on wellness in a
Explain the Impact
business environment.
of Organisation
Researching the corporate culture in a specific
Wellness on a
business unit or small organisation.
114212 Business NQF4 3 1
Explaining the benefits of wellness on an
Environment and
organisation.
Indicate a Strategy
Developing a strategy to improve organisational
for a Business Unit
wellness in a business unit or small organisation.

SDP Prospectus Page 17

EVENT MANAGEMENT

COURSE Level Credits Days Outcome

Identifying a date, venue and time for meeting or event
Liaising or negotiating with meeting attendees regarding
availability
Co-ordinate
Booking venues and catering
Meetings,
13929 Finalising meeting room arrangements
Minor Events NQF3 3 1
Making travel, car hire and accommodation arrangements
and Travel
Notifying and confirming arrangements with attendees or
Arrangements
stakeholders
Processing and distributing all documentation required for
the meeting or event
Overseeing the reception of visitors
Receive
Ensuring that visitors are consulted according to
13930 Guests and NQF3 2 1
organisational requirements
Visitors
Monitoring visitors` satisfaction

SDP Prospectus Page 18

CONDUCTING A MEETING

COURSE Level Credits Days Outcome

Preparing for a meeting.
Conduct a Conducting a meeting.
242816 NQF4 5 1
Structured Meeting Dealing with differing views in a meeting.
Distributing records of a meeting.
Explaining the importance of motivating a team.
Demonstrating an understanding of self and team
Motivate and Build members in a workplace.
242819 NQF4 10 1
a Team Applying theories of motivation and group dynamics.
Implementing a plan of action to strengthen a team.
Providing feedback and recognising achievements.
Defining a problem.
Solve Problems and Investigating the problem.
242817 Implement NQF4 8 1 Generating problem solutions.
Solutions Implementing problem solution.
Evaluating the effectiveness of the solution.
Creating, implementing and maintaining a personal
and team task list.
Prioritise Time for
242811 NQF4 5 1 Using and maintaining a diary.
Self and Team
Prioritising personal and team tasks.
Implementing and maintaining a task list.
Specifying objectives.
Employ a
Formulating a plan.
Systematic
Co-ordinating people and other resources.
242822 Approach to NQF4 10 1
Implementing the plan to meet objectives.
Achieving
Evaluating results and making corrections and
Objectives
improvements.

SDP Prospectus Page 19

LEADERSHIP SKILLS

COURSE Level Credits Days Outcome

Explaining the concept of leadership.
Analyse Leadership
Differentiating between leadership and management.
and Related
120300 NQF5 8 1 Analysing and comparing leadership theories.
Theories in a Work
Applying the different roles and qualities of leadership
Context
in a work context.
Demonstrating knowledge and understanding of
diversity in the workplace.
Demonstrating understanding of the reality of diversity
Manage a Diverse
and its value in a unit.
252043 Work Force to add NQF5 6 1
Managing team members taking into account
Value
similarities and differences.
Dealing with disagreements and conflicts arising from
diversity in a unit.
Selecting a first line manager for a specific position.
Planning the coaching process of a first line manager.
Select and Coach
252035 NQF5 8 1 Coaching selected first line manager.
First Line Managers
Monitoring and measuring the results of coaching
sessions.
Demonstrating understanding of the relationship
between values, ethics and organisational culture and
its impact on achieving goals and objectives.
Apply the Principles
Applying the concept of corporate ethics to a unit.
of Ethics to Improve
252043 NQF5 5 1 Analysing the unit in relation to the principles of
Organisational
corporate ethics.
Culture
Formulating recommendations for promoting
organisational values, the code of conduct and ethical
practices within a unit and entity.
Applying critical and analytical skills to analyse an
issue or problem.
Apply a Systems Engage with stakeholders in analysing the
252026 Approach to NQF5 6 1 issue/problem and developing solutions.
Decision Making Selecting feasible solutions through a systems
approach.
Formulating and communicating the decision.

SDP Prospectus Page 20

MOTIVATION AND TEAM DEVELOPMENT

COURSE Level Credits Days Outcome

Analysing own unit in terms of opportunities for
innovation.
Create and Manage
Demonstrating understanding of the techniques that
an Environment that
252032 NQF5 6 1 promote creativity.
Promotes
Developing a plan for creating an environment
Innovation
conducive to innovation.
Leading a team through a creative thinking process.
Demonstrating knowledge of and insight into the theory
of teams and the importance of teams in workplace
activities.
Build Teams to Applying the theory of teams to team dynamics.
252037 Achieve Goals and NQF5 6 1 Explaining the process of building teams.
Objectives Analysing the role of team leader in promoting team
effectiveness.
Evaluating the effectiveness of a team and propose
ways to improve team effectiveness.
Liaising and networking with internal and external
stakeholders.
Devise and Apply
Devising and applying a strategy to establish
Strategies to
constructive relationships with team members in a unit.
252027 Establish and NQF5 5 1
Devising and applying a strategy to establish
Maintain Workplace
constructive relationships with managers.
Relationships
Identifying and minimising personal conflict in the
workplace.
Formulating performance standards for team members
Monitor and
in a unit.
Evaluate Team
Establishing systems for monitoring performance of
252034 Members against NQF5 8 1
team members.
Performance
Preparing for a performance review of a team member.
Standards
Conducting performance review interview.

SDP Prospectus Page 21

TIME AND PRODUCTIVITY MANAGEMENT
COURSE Level Credits Days Outcome
Developing an operational plan for a unit.
Develop, Implement
Implementing an operational plan.
252032 and Evaluate an NQF5 6 1
Monitoring, measuring and evaluating the achievement
Operational Plan
of goals and objectives.

BASIC PROJECT MANAGEMENT SKILLS

COURSE Level Credits Days Outcome
Scoping a work-based project for a unit.
Develop, implement Developing a project plan.
252022 and evaluate a NQF5 8 1 Developing tools to measure key performance
project plan parameters.
Implementing the plan and evaluate project progress.

CUSTOMER MANAGEMENT
COURSE Level Credits Days Outcome
Explaining customer service.
Engaging in an interaction with a customer.
Apply the Basic
Demonstrating communication skills in responding to a
114974 Skills of Customer NQF2 2 1
customer.
Service
Processing a query in order to respond to a customer
need.

SDP Prospectus Page 22

MARKETING SKILLS

COURSE Level Credits Days Outcome

Identifying and defining marketing within the SMME
environment
Describing market segmentation and marketing
Marketing for
115857 NQF5 6 1 segmentation processes for SMMEs
SMME’s
Explaining positioning strategies for chosen segments
Explaining the nature and the extent of the competitive
environment for SMMEs
Explain the free market system in terms of perfect and
Understand imperfect competitive markets.
Market Analyse the interaction of demand and supply in price
263514 NQF4 5 1
Mechanisms determination.
of a Business Analyse the factors that influence economic activity.
Describe the development and significance of markets.
Describing organisational structures and products/services
for specific contexts.
Operating within a customer service system according to
Foster and context requirements.
Maintain Identifying customer needs and expectations within specific
123258 NQF3 10 1
Customer contexts.
Relationships Dealing with customer complaints according to specified
procedures.
Choosing interpersonal behaviours appropriate for
occupational situations.
Explaining the importance of motivating a team.
Demonstrating an understanding of self and team members
Motivate and in a workplace.
242819 NQF4 10 1
Build a Team Applying theories of motivation and group dynamics.
Implementing a plan of action to strengthen a team.
Providing feedback and recognising achievements.
The need for negotiation skills in business.
Negotiate a The steps in the negotiation process.
13948 NQF4 5 1
Deal Applying the steps in the negotiation process Strategies that
could be used in negotiation.
Identify information resources of available business and
new markets accessed through tendering processes.
Analyse tender documents for viability in the new venture
Tender to
context.
114593 Secure NQF4 5 1
The relationship between costs, revenue and profits in
Business
securing the tender.
Negotiate with suppliers and investigate new
products/services to apply competitive tender costing.

SDP Prospectus Page 23

E-LEARNING COURSES

Our Current E-learning covers a range of short courses, as well as critical Qualifications.

A few of the short courses are non-accredited.

The Short Courses Topics that can currently be covered are the following:

• Visionary Leadership to develop Strategy

• Apply Leadership Concepts in the Work Context
• Comply with Organizational Ethics
• Conflict Management
• Business Writing
• Customer Management
• Debtors Management
• Identify Potential and Existing Customers
• Manage Marketing and Selling Processes

Method of E-learning Delivery:

Each Candidate receives secure login details and a private account to view marks and financial
accounts. Each Candidate will be given dead-lines for topics and when the projects need to be
completed.

We apply blended learning- Each individual will receive the information via various methods of
impact with the candidate. This can include whiteboard animation clips, Storylines to express the
message clearer. Audio and Video Clips explaining certain concepts better. The information will
also be given via Text, and free Learner Guides. The testing of the training will also include essays,
quizzes, multiple choice questions, single choice questions, fill in the missing blank, match columns
of definitions, discussions, and more.

*For any more information regarding our E-learning please do not hesitate to e-mail
[email protected], or simply call our landline at 051 447 5882.

SDP Prospectus Page 24