1.

Job Description: Sales Associate

Position Overview:

As a Sales Associate at 9HEAVEN , you will play a crucial role in driving our company's growth by
identifying and nurturing potential clients. You will be responsible for understanding client needs,
proposing tailored solutions, and closing deals.

Key Responsibilities:

 Conduct market research to identify potential clients.

 Build and maintain relationships with prospects.
 Present our services and products to clients effectively.
 Negotiate and close sales deals.
 Achieve and exceed sales targets.
 Keep abreast of industry trends and competition.

Qualifications:

 Bachelor's degree in Business or related field.

 Sales experience.
 Excellent communication and negotiation skills.
 Self-motivated and target-oriented.

Recruitment Strategy:

 Job Posting: Advertise the job opening on relevant job boards, social media, and our company
website.
 Employee Referrals: Encourage current employees to refer qualified candidates.
 Recruitment Agencies: Partner with recruitment agencies specializing in sales roles.
 Screening: Review applications and resumes, shortlisting candidates.
 Interviews: Conduct initial phone screenings and in-person interviews.
 Assessment: Administer sales skills tests and scenario-based assessments.
 Final Interviews: Conduct final interviews with shortlisted candidates.

Offer: Extend offers to selected candidates.

2. Managing this project efficiently, given the remote work scenario and four
different departments, requires a well-structured approach. Here's a plan to
tackle each aspect:

a. Create Awareness about the Policy Change:

 Communication Plan: Develop a clear and concise communication plan that outlines the reasons
for the change, its benefits, and the implementation timeline.

 Customized Messages: Tailor communication to each department's specific needs. Highlight

how the policy change impacts their daily routines and address potential concerns.

 Frequent Updates: Use various communication channels (emails, company-wide meetings, and
collaboration tools) to provide regular updates and reminders about the change.

Q&A Sessions: Organize virtual Q&A sessions to address any initial concerns and provide employees
with an opportunity to seek clarification.

b. Train the Employees with the Self-Service Portal:

 Online Training Modules: Create interactive, department-specific online training modules that
guide employees on how to use the self-service portal effectively.

 Video Tutorials: Develop video tutorials demonstrating the portal's key features and
functionalities, making it easy for employees to follow along.

 Virtual Workshops: Conduct virtual workshops where employees can participate in hands-on
training, ask questions, and receive immediate feedback.
  Peer Support: Encourage experienced employees to mentor and assist their colleagues who may
face difficulties during the training.

c. Clarify Employee Doubts:

 Dedicated Helpdesk: Set up a dedicated helpdesk or support channel (e.g., Slack channel) where
employees can submit their questions and concerns.

 Response Team: Appoint a team of experts who can respond promptly to employee inquiries,
ensuring a quick resolution of doubts.

 Regular Updates: Continuously update FAQs and provide solutions to common issues to reduce
the volume of repetitive queries.

 Feedback Mechanism: Create a feedback mechanism for employees to share their experiences
and suggest improvements in the portal or training process.

Overall Considerations:

 Clear Documentation: Ensure all policies, training materials, and FAQs are documented and
easily accessible online.

 Feedback Loop: Establish a feedback loop to gather insights from employees on their experience
with the self-service portal and training process, making necessary adjustments accordingly.

 Department Representatives: Appoint department representatives who can serve as liaisons

between their teams and the project management team, facilitating a smoother transition.
By implementing this comprehensive approach, you can effectively manage the transition to the new
attendance policy and self-service portal across all departments, even in a remote work setting.