COMPETENCY STANDARD

Computer Operation
Level: 03

(ICT Sector)

Competency Standard Code: CS-ICT-CO-L3-EN-V1

National Skills Development Authority

Prime Minister’s Office
Government of the People’s Republic of Bangladesh
Copyright

National Skills Development Authority

Prime Minister's Office
Level: 10-11, Biniyog Bhaban,
E-6 / B, Agargaon, Sher-E-Bangla Nagar Dhaka-1207, Bangladesh.
Email: [email protected]
Website: www.nsda.gov.bd.
National Skills Portal: http:\\skillsportal.gov.bd

National Skills Development Authority (NSDA) is the owner of this document. Other
interested parties must obtain written permission from NSDA for reproduction of information
in any manner, in whole or in part, of this Competency Standard, in English or other language.

This Competency Standard for Computer Operation is a document for the development of
curricula, teaching and learning materials, and assessment tools. It also serves as the document
for providing training consistent with the requirements of industry in order to meet the
qualification of individuals who graduated through the established standard via competency-
based assessment for a relevant job.

This document has been developed by NSDA in association with ICT Sector ISC, industry
representatives, academia, related specialist, trainer and related employee.

Public and private institutions may use the information contained in this standard for activities
benefitting Bangladesh.

i
Introduction

The NSDA aims to enhance an individual’s employability by certifying completeness with

skills. NSDA works to expand the skilling capacity of identified public and private training
providers qualitatively and quantitatively. It also aims to establish and operationalize a
responsive skills ecosystem and delivery mechanism through a combination of well-defined
set of mechanisms and necessary technical supports.

Key priority economic growth sectors identified by the government have been targeted by
NSDA to improve current job skills along with existing workforce to ensure required skills to
industry standards. Training providers are encouraged and supported to work with industry to
address identified skills and knowledge to enable industry growth and increased employment
through the provision of market responsive inclusive skills training program. "Computer
Operation" is selected as one of the priority occupations of ICT Sector. This standard is
developed to adopt a demand driven approach to training with effective inputs from Industry
Skills Councils (ISC’s), employer associations and employers.

Generally, a competency standard informs curriculum, learning materials, assessment and

certification of trainees enrolled in Skills Training. Trainees who successfully pass the
assessment will receive a qualification in the National Skills Qualification Framework (NSQF)
under Bangladesh National Qualification Framework (BNQF) and will be listed on the
NSDA’s online portal.

This competency standard is developed to improve skills and knowledge in accordance with
the job roles, duties and tasks of the occupation and ensure that the required skills and
knowledge are aligned to industry requirements. A series of stakeholder consultations,
workshops were held to develop this document.

The document also details the format, sequencing, wording and layout of the Competency
Standard for an occupation which is comprised of Units of Competence and its corresponding
Elements.

ii
Overview
A competency standard is a written specification of the knowledge, skills and attitudes required
for the performance of an occupation, trade or job corresponding to the industry standard of
performance required in the workplace.
The purpose of a competency standards is to:
▪ provide a consistent and reliable set of components for training, recognising and
assessing people’s skills, and may also have optional support materials
▪ enable industry recognised qualifications to be awarded through direct assessment of
workplace competencies
▪ encourage the development and delivery of flexible training which suits individual and
industry requirements
▪ encourage learning and assessment in a work-related environment which leads to
verifiable workplace outcomes
Competency standards are developed by a working group comprised of representative from
NSDA, Key Institutions, ISC, and industry experts to identify the competencies required of an
occupation in Informal Sector.
Competency standards describe the skills, knowledge and attitude needed to perform
effectively in the workplace. CS acknowledge that people can achieve technical and vocational
competency in many ways by emphasizing what the learner can do, not how or where they
learned to do it.
With competency standards, training and assessment may be conducted at the workplace or at
training institute or any combination of these.
Competency standards consist of a number of units of competency. A unit of competency
describes a distinct work activity that would normally be undertaken by one person in
accordance with industry standards.
Units of competency are documented in a standard format that comprises of:
▪ unit title
▪ nominal duration
▪ unit code
▪ unit descriptor
▪ elements and performance criteria
▪ variables and range statement
▪ curricular content guide
▪ assessment evidence guides
Together, all the parts of a unit of competency:
▪ describe a work activity
▪ guide the assessor to determine whether the candidate is competent or not yet competent
The ensuing sections of this document comprise of a description of the relevant occupation,
trade or job with all the key components of a unit of competency, including:
▪ a chart with an overview of all Units of Competency for the relevant occupation, trade or
job including the Unit Codes and the Unit of Competency titles and corresponding
Elements
▪ the Competency Standard that includes the Unit of Competency, Unit Descriptor,
Elements and Performance Criteria, Range of Variables, Curricular Content Guide and
Assessment Evidence Guide.

iii
 Competency Standards for National Skills Certificate – Level-3 in
Computer Operation in ICT Sector
Level Descriptors of NSQF (BNQF 1-6)

Level & Job Knowledge Domain Skills Domain Responsibility Domain

Classification

Comprehensive actual and

Specialised and wider range of
theoretical knowledge
cognitive and practical skills Work under broad guidance and
within a specific work or
6-Mid-Level required to provide leadership in self-motivation to execute strategic
study area with an
Manager/ Sub the development of creative and operational plan/s. Lead lower-
awareness of the validity
Assistant solutions to defined problems. level management. Diagnose and
and limits of that
Engineer Communicate professional issues resolve problems within and among
knowledge, able to analyse,
and solutions to the team and to work groups.
compare, relate and
external partners/users.
evaluate.
Broad knowledge of the Broad range of cognitive and
underlying, concepts, practical skills required to Work under guidance of
principles, and processes in generate solutions to specific management and self-direction to
a specific work or study problems in one or more work or resolve specific issues. Lead and
5-Supervisor
area, able to scrutinize and study areas. Communicate take responsibility for the work and
break information into parts practice-related problems and actions of group/team members.
by identifying motives or possible solutions to external Bridge between management.
causes. partners.
A range of cognitive and practical
skills required to accomplish
Broader knowledge of the
tasks and solve problems by
underlying, concepts, Work under minimal supervision
selecting and applying the full
principles, and processes in in specific contexts in response to
4-Highly range of methods, tools, materials
a specific work or study workplace requirements. Resolve
Skilled and information. Communicate
area, able to solve problems technical issues in response to
Worker using technical terminology and
to new situations by workplace requirements and
IT technology with partners and
comparing and applying lead/guide a team/ group.
users as per workplace
acquired knowledge.
requirements.

Basic cognitive and practical

skills required to use relevant
Moderately broad
information in order to carry out
knowledge in a specific
tasks and to solve routine Work or study under supervision
work or study area, able to
3-Skilled problems using simple rules and with considerable autonomy.
perceive ideas and abstract
Worker tools. Communicate with his Participate in teams and
from drawing and design
team and limited external responsible for group coordination.
according to workplace
partners upholding the values,
requirements.
nature and culture of the
workplace
2-Semi Skilled Basic understanding of
Skills required to carry out
Worker underpinning knowledge
simple tasks, communicate with
in a specific work or study Work or study under supervision in
his team in the workplace
area, able to interpret and a structured context with limited
presenting and discussing
apply common scope of manipulation
results of his work with required
occupational terms and
clarity.
instructions.
Elementary understanding
Specific Basic skills required to
of ability to interpret the
carry out simple tasks. Interpret
underpinning knowledge Work under direct supervision in a
1 –Basic occupational terms and present
in a specific study area, structured context with limited
Skilled Worker the results of own work within
able to interpret common range of responsibilities.
guided work environment/
occupational terms and
under supervision.
instructions.

iv
List of Abbreviations

General
NSDA National Skills Development Authority
BMET Bureau of Manpower Employment and Training
ILO International Labor Organization
ISC Industry Skills Council
NPVC National Pre-Vocation Certificate
NSQF National Skills Qualifications Framework
PPP Public Private Partnership
SCVC Standards and Curriculum Validation Committee
SEIP Skills for Employment Investment Program
STP Skills Training Provider
UoC Unit of Competency
Occupation Specific
GUI Graphical User Interface
ESD Electro-static Discharge
ICT Information Communication Technology (ICT)
KPI Key Performance Indicator
LCD Liquid Crystal Display
OSH Occupational safety and health
PPE Personal protective equipment
RAM Random Access Memory
USB Universal serial bus

v
Approval of Competency Standard

Approved by
th
9 Executive Committee (EC) Meeting of NSDA
Held on 16 June 2022

Deputy Director (Admin)

and
Officer of Secretarial Duties for EC Meeting
National Skills Development Authority

vi
 Contents
Copyright...................................................................................................................... i
Introduction .................................................................................................................. ii
Overview ..................................................................................................................... iii
Level Descriptors of NSQF (BNQF 1-6) ......................................................................... iv
List of Abbreviations..................................................................................................... v
Approval of Competency Standard ................................................................................. vi
Course Structure ........................................................................................................... 1
Units & Elements at Glance ........................................................................................... 2
Generic Units of Competencies ...................................................................................... 4
GU-14-L3-V1: Carryout Communication with Clients ...................................................... 5
Sector Specific Units of Competencies ............................................................................ 8
SU-ICT-04-L3-V1: Comply to Ethical Standards in the ICT Workplace ............................. 9
Occupation Specific Units of Competencies .................................................................. 12
OU-ICT-CO-01-L3-V1: Operate a Personal Computer ................................................... 13
OU-ICT-CO-02-L3-V1: Prepare a Document Using Word Processor ............................... 16
OU-ICT-CO-03-L3-V1: Prepare a spreadsheet............................................................... 21
OU-ICT-CO-04-L3-V1: Prepare a Presentation.............................................................. 27
OU-ICT-CO-05-L3-V1: Use Internet and Access Resources ........................................... 32
OU-ICT-CO-06-L3-V1: Perform Basic Maintenance and Troubleshooting ....................... 37
Development of Competency Standard ......................................................................... 43
Validation of Competency Standard .............................................................................. 44

vii
 Competency Standards for National Skill Certificate – 3 in
Computer Operation in ICT Sector
Course Structure

Nominal
UoC
SL Unit Code and Title Duration
Level
(Hours)

Generic Units of Competencies 20

1. GU-14-L3-V1 Carryout Communication with Clients 3 20

Sector Specific Units of Competencies 15

Comply to Ethical Standards in the ICT

2. SU-ICT-03-L3-V1 3 15
Workplace

Occupation Specific Units of Competencies 325

3. OU-ICT-CO-01-L3-V1 Operate a Personal Computer 3 20

OU-ICT-CO-02-L3-V1 Prepare a Document Using Word
4. 3 100
Processor
OU-ICT-CO-03-L3-V1
5. Prepare a Spreadsheet 3 90
OU-ICT-CO-04-L3-V1
6. Prepare a Presentation 3 60
OU-ICT-CO-05-L3-V1
7. Use Internet and Access Resources 3 30
OU-ICT-CO-06-L3-V1 Perform Basic Maintenance and
8. 3 25
Troubleshooting

Total Nominal Learning Hours 360

1
Units & Elements at Glance

Generic Units of Competencies

Duration
Code Unit of Competency Elements of Competency
(Hours)
1. Interpret client-based
communication and etiquette
GU-14-L3- Carryout Communication 2. Prepare documents for
20
V1 with Clients endeavor/working
environment/platform
3. Conduct communication

Sector Specific Units of Competencies

Duration
Code Unit of Competency Elements of Competency
(Hours)

1. Uphold the requirements of

clients
2. Deliver quality products and
Comply to Ethical
SU-ICT-03-L3- Standards in the ICT services
15
V1 3. Maintain professionalism at
Workplace
workplace
4. Maintain workplace code of
conduct.

2
Occupation Specific Units of Competencies

Duration
Code Unit of Competency Elements of Competency
(Hours)

1. Start computer and access

system information and
features
OU-ICT-CO-01- Operate a Personal 2. Navigate and manipulate
L3-V1 Computer desktop environment
20
3. Manage user accounts
4. Organize files and folders
5. Follow good practice
OU-ICT-CO-02- 1. Prepare for the Job
L3-V1 2. Create Document
Prepare a Document 3. Format Document
Using Word Processor 4. Review and Protect 100
Document
5. Print & Transfer Document
OU-ICT-CO-03- 1. Prepare for the Job
L3-V1 2. Create Spreadsheet
3. Apply formulas and
functions
Prepare a Spreadsheet 4. Perform data manipulation 90
and presentation
5. Review and Protect
Workbook
6. Print & Transfer Document
OU-ICT-CO-04- 1. Prepare for the Job
L3-V1 2. Create Presentation
Prepare a Presentation 3. Furnish presentation 60
4. Apply slide master
5. Print & Transfer presentation
OU-ICT-CO-05- 1. Prepare resources for sharing
L3-V1 2. Access Resource using
Use Internet and Access internet
Resources
30
3. Use and manage e-mail
4. Use Virtual Platform
OU-ICT-CO-06- 1. Identify the problem
L3-V1 2. Diagnose and fix Peripheral
Perform Basic device faults
Maintenance and 3. Fix printing error 25
Troubleshooting 4. Fix application error
5. Troubleshoot network
connectivity

3
Generic Units of Competencies

4
 GU-14-L3-V1: Carryout Communication with
Unit Code and Title
Clients
This unit covers the knowledge, skills and attitudes required
carryout communication with clients. It specifically includes
Unit Descriptor the task of interpreting client-based communication and
etiquette, preparing documents for endeavor/working
environment/platform and conducting communication
Nominal Hours 20 Hours
Performance Criteria
Elements of Competency Bold & Underlined terms are elaborated in the Range of
Variables Training Components
1.1 Code of conduct of communication are interpreted as per
1. Interpret client-based working environment/platform
communication and 1.2 Manners and etiquette of communication is interpreted as
etiquette 1.3 Questions about routine working environment/platform
procedures and matters are explained as required
2.1 Relevant documents are prepared for effective
communication with work environment
2. Prepare documents for 2.2 Validated sources are identified as per client’s
endeavor/working requirements
environment/platform 2.3 Documents are validated by the authentic sources as per
client’s requirements
2.4 Documents are submitted as per standard procedure
3.1 Appropriate means/ method/ way of communication are
maintained as per working environment/ platform
3.2 Channels of communication are identified and followed
3. Conduct
3.3 Communication is conducted in a courteous manner to
communication
gather and convey information
3.4 Appropriate non-verbal communication is used as
required
Range of Variables

Variable Range (may include but not limited to):

1.1 Notes
1.2 Agenda
1.3 Simple reports such as progress and incident reports
1.4 Job sheets
1. Procedures and
1.5 Operational manuals
Matters
1.6 Brochures and promotional material
1.7 Visual and graphic materials
1.8 Standards
1.9 OSH information

5
 1.10 Signs
2.1 Personnel identification document
2.2 Portfolio
2. Documents
2.3 Financial document
2.4 Task proposal
3.1 Chamber of commerce
3.2 Related association
3.3 High commission
3. Validated sources
3.4 Related Bank
3.5 Local authority
3.6 Related legal entities
4.1 Verbal
4. Way of
4.2 Written
Communication
4.3 Online communication
5.1 Marketplace messenger
5.2 Zoom
5.3 Google meet
5. Channels of 5.4 Microsoft team
5.5 Go meeting
communication
5.6 Boithok
5.7 Webex
5.8 Skype
5.9 Whatsapp
6.1 Effective questioning
6. Courteous Manner 6.2 Active listening
6.3 Speaking skills
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent and recent and meet the
requirements of the current version of the Unit of Competency
Assessment required evidence that the candidate:
1. Critical Aspects of 1.1 interpreted client-based communication and etiquette
Competency 1.2 prepared documents for
endeavour/working/environment/platform
1.3 conducted communication
2.1. Working platform
2.2. Terms and condition in platform
2. Underpinning 2.3. Documents for communication
Knowledge 2.4. Validated sources
2.5. Way of communication
2.6. Channel of communication
2.7. Courteous manner

6
 3.1 Handling personal computer/laptop
3.2 Interpreting communication needs
3. Underpinning Skills 3.3 Using channels of communication
3.4 Logging with online platform
3.5 Interpreting terms and condition
4.1 Commitment to occupational health and safety
4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4. Underpinning 4.4 Environmental concerns
Attitudes 4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace
The following resources must be provided:
5. Resource 5.1 Relevant tools, Equipment, software and facilities
Implications needed to perform the activities.
5.2 Required learning materials.
Methods of assessment may include but not limited to:
6. Methods of 6.1 Written Test
Assessment 6.2 Demonstration
6.3 Oral Questioning
7.1 Competency assessment must be done in a NSDA
7. Context of accredited assessment centre
Assessment 7.2 Assessment should be done by an NSDA certified/
nominated assessor
Accreditation Requirements

Training Providers must be accredited by National Skills Development Authority (NSDA),

the National Quality Assurance Body, or a body with delegated authority for quality
assurance to conduct training and assessment against this unit of competency for credit
towards the award of qualification under National Skills Qualification (NSQF). Accredited
providers assessing against this unit of competency must meet the quality assurance
requirements set by NSDA.

7
Sector Specific Units of Competencies

8
 SU-ICT-04-L3-V1: Comply to Ethical Standards
Unit Code and Title
in the ICT Workplace
This unit covers the knowledge, skills and attitudes required to
comply to ethical standards in the ICT workplace. It
specifically includes the task of upholding the requirements of
Unit Descriptor
clients, delivering quality products and services, maintaining
professionalism at workplace, and maintaining workplace code
of conduct.
Nominal Hours 15 Hours

Performance Criteria
Elements of Competency Bold and Underlined terms are elaborated in the Range of
Variables

1. Uphold the 1.1 Clients’ requirements are identified.

requirements of clients 1.2 Confidentiality of information is maintained in
accordance with workplace policies / organizational
policies/ national legislation.
1.3 Potential conflicts of interest are identified and involved
parties of potential conflicts are notified.
1.4 Proprietary rights of client/customer is asserted.
2. Deliver quality 2.1. Products and services are provided according to the
products and services clients’ requirements.
2.2. Work is completed as per standards.
2.3. Quality processes are implemented when developing
products and services.
3. Maintain 3.1 Work processes are delivered as per standards.
professionalism at 3.2 Skills, knowledge and qualifications are presented in a
workplace professional manner.
3.3 Services and products developed by self and others are
delivered as per workplace standard.
3.4 Unbiased and objective information are provided to
clients.
3.5 Realistic estimates for time, cost and delivery of outputs
are presented during negotiation.
4. Maintain workplace 4.1 Workplace code of conduct are interpreted
code of conduct. 4.2 Workplace code of conduct is followed.

Range of variables

Variables Range (may include but not limited to):

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent and recent and meet the
requirements of the current version of the Unit of Competency

9
 Assessment required evidence that the candidate:
1.1 asserted proprietary rights of client/customer.
1.2 completed work to industry and international standards.
1. Critical aspects of 1.3 implemented quality processes when developing
competency products and services.
1.4 delivered services and products developed by self and
others.
1.5 provided unbiased and objective information to clients.
1.6 followed workplace code of conduct.
2.1. Corporate code of confidentiality of information
2.2. organizational policies, national legislation and
workplace policies in relation to IT sector
2.3. Law and regulations pertaining to proprietary rights
2. Underpinning
2.4. Quality processes for products and services
knowledge
2.5. Procedure of provided to client information
2.6. Method of estimating for time, cost and delivery
products and services
2.7. Workplace code of conduct in IT sector
3.1. Upholding confidentiality of information in accordance
with organizational policies, national legislation and
workplace policies
3.2. Asserting proprietary rights of client/customer
3.3. Completing work in accordance with industry and
international standards
3.4. Implementing quality processes when developing
3. Underpinning Skills products and services
3.5. Delivering correctly services and products developed
by self and others
3.6. Providing unbiased and objective information are to
clients.
3.7. Presenting realistic estimates for time, cost and
delivery of outputs during negotiation
3.8. Following workplace code of conduct
4.1 Commitment to occupational health and safety
4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4.4 Environmental concerns
4. Underpinning Attitudes
4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace.
The following resources must be provided:
5.1 Relevant tools, Equipment, software and facilities
5. Resource Implications
needed to perform the activities.
5.2 Required learning materials.

10
 6.1 Written Test
6. Methods of Assessment 6.2 Demonstration
6.3 Oral Questioning
7.1. Competency assessment must be done in NSDA
7. Context of Assessment
accredited center.
7.2. Assessment should be done by NSDA certified/
nominated assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority (NSDA),
the National Quality Assurance Body, or a body with delegated authority for quality
assurance to conduct training and assessment against this unit of competency for credit
towards the award of qualification under NSQF. Accredited providers assessing against this
unit of competency must meet the quality assurance requirements set by NSDA.

11
Occupation Specific Units of Competencies

12
 OU-ICT-CO-01-L3-V1: Operate a Personal
Unit Code and Title
Computer
Unit Descriptor This unit covers the knowledge, skills and attitude required to
operate a personal computer.
It specifically includes the requirements of starting computer
and access system information and features, navigating and
manipulating desktop environment, managing user accounts,
organizing files and folders and following good practice

Nominal Hours 20 hours

Elements of Competency Performance Criteria
Bold and underlined terms are elaborated in the range of
variables
1. Start computer and 1.1 Workspace, furniture and equipment are adjusted to suit
access system user ergonomic requirements.
information and features 1.2 Work arrangements are ensured to meet organizational
and Occupational Safety and Health (OSH)
requirements for computer operation.
1.3 Personal Computer and all the Peripherals are checked
and ensured operational as per job requirement.
1.4 Computer is started or logged on according to user
procedures.
1.5 Basic functions and features are identified using system
information.
1.6 Common applications of OS are accessed.
1.7 Help functions are used as required.
2. Navigate and 2.1 Correct desktop icons are selected, opened, closed and
manipulate desktop accessed features.
environment 2.2 Multiple windows are opened, resized and closed
2.3 Desktop personalization is performed.
2.4 Start menu and taskbar are customized
3. Manage user accounts 3.1 Existing user account is manipulated.
3.2 New user account is created and managed.
4. Organize files and 4.1 Folders are created with appropriate name
folders 4.2 Files are organized in appropriate folders
4.3 Rename and move folders and files as required
4.4 Identify folder and file attributes
4.5 Move folders and files using cut and paste, and drag and
drop techniques
4.6 Save folders and files to appropriate media where
necessary
4.7 Folders and files are searched
4.8 Deleted folder and files are restored as necessary
5. Follow good practice 5.1 Naming convention is followed for files and folders.
5.2 Documents are saved in regular intervals
5.3 Backup is performed for documents in a regular interval.

13
 5.4 All open applications are closed before shutdown or
leaving workstation.
5.5 Shut down the Personal Computer and associated
peripherals according to Standard Operating Procedure
(SOP).
Range of Variables
Variable Range (May include but not limited to: )
1. Ergonomic 1.1 Avoiding radiation from computer screens
requirements 1.2 Screen position
1.3 Chair height, seat and back adjustment
1.4 Workstation height and layout
1.5 Document holder
1.6 Keyboard and mouse position
1.7 Lighting
1.8 Noise minimization
1.9 Posture
1.10 Footrest
2. Work arrangements 2.1. Exercise breaks
2.2. Mix of repetitive and other activities
2.3. Rest periods
2.4. Visual display unit (VDU) eye testing
3. Occupational safety 3.1. OSH guidelines related to the:
and health 3.1.1. Use of the screen equipment,
requirements 3.1.2. Computing equipment and peripherals
3.1.3. Ergonomic work stations,
3.1.4. Security procedures,
3.1.5. Customization requirements
3.2. Statutory requirements
4. Common applications 4.1 Word pad
4.2 Note pad
4.3 Paint
4.4 Media player
4.5 Calculator
4.6 Sticky Notes
4.7 Snipping Tool
5. User account 5.1 Local user account
5.2 Microsoft account
6. File attributes 6.1 Dates
6.2 Size
7. Appropriate media 7.1 CDs/DVD
7.2 External hard drive
7.3 Locations on a network/ on Cloud
7.4 USB/ Flash/Thumb drives
7.5 Zip disks
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent and recent and meet the
requirements of the current version of the unit of competency.
1. Critical aspects of Assessment required evidence that the candidate:
competency

14
 1.1 started computer and accessed system information and
features
1.2 navigated and manipulated desktop environment
1.3 organized files and folders
2. Underpinning 2.1 Occupational Health & Safety.
knowledge 2.2 Hazard in IT workplace.
2.3 Use of appropriate PPEs.
2.4 Naming convention for files/folders
2.5 Desktop items
2.6 Different type of software and application packages
2.7 Access privilege of user account
2.8 Procedure to Keep a clean workplace and equipment
orderly.
3. Underpinning skill 3.1 Starting computer
3.2 Running application software
3.3 Managing desktop item
3.4 Manipulating files and folders
4. Required attitude 4.1 Commitment to occupational safety and health.
4.2 Promptness in carrying out activities.
4.3 Sincere and honest to duties.
4.4 Eagerness to learn the document preparation process.
4.5 Tidiness and timeliness.
4.6 Environmental concerns.
4.7 Respect for the rights of peers, subordinates and seniors
at the workplace.
4.8 Communication with peers, subordinates and seniors in
the workplace.
4.9 Keeps a clean and orderly workplace and equipment.
5. Resource implication 5.1 Relevant tools, Equipment, software and facilities needed
to perform the activities.
5.2 Required learning materials.
6. Methods of assessment 6.1 Written test
6.2 Demonstration
6.3 Oral questioning
7. Context of assessment 7.1 Competency assessment must be done in NSDA
accredited center.
7.2 Assessment should be done by NSDA certified/
nominated assessor
Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority (NSDA),
the National Quality Assurance Body, or a body with delegated authority for quality
assurance to conduct training and assessment against this unit of competency for credit
towards the award of qualification under NSQF. Accredited providers assessing against this
unit of competency must meet the quality assurance requirements set by NSDA.

15
Unit Code Title OU-ICT-CO-02-L3-V1: Prepare a Document Using
Word Processor
Unit Descriptor This unit covers the knowledge, skills and attitudes required to
prepare a document using word processing software.
This specifically includes preparing for the job, creating document,
formatting document, reviewing and protecting document, and
printing and transferring document.

Nominal Hours 100 Hours

Elements of Performance Criteria

Competency Bold & Underlined terms are elaborated in the Range of
Variables)

1.1 Safe work practices according to workplace procedures

1. Prepare for the Job are observed and followed.
1.2 Necessary Software is checked and ensured operational
as per job requirement.
1.3 Availability of required fonts for typing of Bangla and
English are Ensured.
1.4 Type of Documents are identified to be prepared.

2.1. New document is created from blank/ library as per

2. Create Document requirement.
2.2. Word options and ribbon display options are set as
required.
2.3. Error-free typing in Bangla and English is performed as
per typing technique and keyboard layout.
2.4. Page layout are set as per job requirements.
2.5. Contents are inserted as per specification.
2.6. Breaks Options are applied as per requirement.
2.7. Spell check (for English) is performed.

3.1 Formatting is used as per instructions.

3. Format Document 3.2 References are applied to make document with
professional look.
3.3 Document is saved in a specific directory/ destination with
appropriate file format.

4.1 Document is reviewed against job specification in track

4. Review and change mode.
Protect Document 4.2 Comments are inserted as required
4.3 Document is Protected using Password
4.4 Document is saved after finalization.

16
 5.1 Printer is selected and settings are confirmed
5. Print & Transfer 5.2 Appropriate size of paper is ensured as required
Document 5.3 Print preview is checked
5.4 Document is Printed
5.5 Document is transferred using Storage Media.

Range of Variables

Variable Range (may include but not limited to):

1.1 Word Processing Application Software

1. Necessary Software’s 1.1.1. Microsoft Word
1.1.2. LibreOffice Writer
1.1.3. WPS Office Free Writer
1.1.4. Google Doc
1.2 Bangla typing Software
1.2.1. Bijoy
1.2.2. Avro
1.3 Converter
1.3.1 Unicode to ASCII code (Bijoy)
1.3.2 ASCII code (Bijoy) to Unicode

2.1 Application
2. Type of documents 2.2 CV
2.3 Cover letter
2.4 Report
2.5 Project Proposal
2.6 Mail merge
2.6.1. Letter
2.6.2. Email
2.6.3. Envelopes
2.6.4. Label

3.1. Page Orientations

3. Page layout 3.2. Page Size
3.3. Margin
3.3.1 Top
3.3.2 Bottom
3.3.3 Left
3.3.4 Right
3.4. Header and Footer
3.5. Page Number
3.6. Columns

17
 4.1 Text
4. Contents 4.1.1 Drop Cap
4.1.2 Signature Line
4.2 Table
4.2.1. Row
4.2.2. Column
4.2.3. Fit option
4.2.4. Merge & Split
4.2.5. Alignment
4.2.6. Repeat Header Row
4.3 Illustrations
4.3.1 Picture
4.3.2 Shapes
4.3.3 Text Box
4.3.4 SmartArt
4.3.5 Chart
4.3.6 Screenshot
4.4 Symbols
4.5 Equation
4.6 Links
4.6.1 Hyperlink
4.6.2 Bookmark
4.7 Table of Contents

5.1 Page Break

5. Breaks Options 5.2 Column Break
5.3 Section Break

6.1 Font
6. Formatting 6.2 Paragraph
6.3 Image size
6.4 Alignment

7.1 Footnote
7. References 7.2 Endnote
7.3 Bibliography
7.4 Index

8.1. .doc
8. File Format 8.2. .docx
8.3. .pdf
8.4. .rtf
8.5. .txt
8.6. .dot
8.7. .dotx
8.8. .dotm

18
 9.1 Printing Page
9. Settings 9.2 Single/Both side Print.
9.3 Odd/Even Page print
9.4 Collated
9.5 Page Orientation
9.6 Paper Size
9.7 Margins
9.8 Page Per sheet

10.1 USB Pen drive

10. Storage Media 10.2 Portable Hard drive
10.3 Optical Disk

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and meet all
requirements of current version of the Unit of Competency.

Assessment required evidence that the candidate:

1. Critical aspects of 1.1 created document
competency 1.2 formatted document
1.3 reviewed and protected document
1.4 printed and transferred document

2.1 Occupational Health & Safety.

2. Underpinning 2.2 Hazard in IT workplace.
knowledge 2.3 Use of appropriate PPEs.
2.4 Desktop items
2.5 Software and application packages
2.6 keyboard layout.
2.7 Use of word processing application software.
2.8 Margin and page layout.
2.9 Understand the different types of documents.
2.10 Spelling and grammar
2.11 File format/extension.
2.12 Save and Save As
2.13 Printing process
2.14 Shut down procedure
2.15 Procedure to Keep a clean workplace and equipment
orderly.

3.1 Operating a personal computer

3. Underpinning skills 3.2 Typing in English and Bangla
3.3 Operate Printer

19
 4.1 Commitment to occupational safety and health.
4. Required attitudes 4.2 Promptness in carrying out activities.
4.3 Sincere and honest to duties.
4.4 Eagerness to learn the document preparation process.
4.5 Tidiness and timeliness.
4.6 Environmental concerns.
4.7 Respect for the rights of peers, subordinates and seniors
at the workplace.
4.8 Communication with peers, subordinates and seniors in
the workplace.
4.9 Keeps a clean and orderly workplace and equipment.

The following resources must be provided:

5. Resource implication 5.1 Workplace (actual or simulated).
5.2 Tools, equipment and physical facilities appropriate to
perform activities.
5.3 Materials consumable to perform activities.

Methods of assessment may include but not limited to:

6. Methods of 6.1 Written test
assessment 6.2 Demonstration
6.3 Oral questioning

7.1 Competency assessment must be done in NSDA

7. Context of assessment accredited center.
7.2 Assessment should be done by NSDA certified/
nominated assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority (NSDA),
the National Quality Assurance Body, or a body with delegated authority for quality
assurance to conduct training and assessment against this unit of competency for credit
towards the award of qualification under NSQF. Accredited providers assessing against this
unit of competency must meet the quality assurance requirements set by NSDA.

20
Unit Code and Title OU-ICT-CO-03-L3-V1: Prepare a spreadsheet
Unit Descriptor This unit covers the knowledge, skills and attitudes required to
prepare a spreadsheet.
This specifically includes the task of preparing for the Job, creating
spreadsheet, applying formulas and functions, performing data
manipulation and presentation, reviewing and protecting
workbook, and printing and transferring document.

Nominal Hours 90 Hours

Elements of Performance Criteria

Competency Bold & Underlined terms are elaborated in the Range of Variables

1.1 Safe work practices according to workplace procedures

1. Prepare for the Job are observed and followed.
1.2 Necessary Software is checked and ensured operational
as per job requirement.
1.3 Types of documents are identified to be prepared.

2. 1 Workbook is created from blank/ library as per

2. Create Spreadsheet requirement.
2. 2 Components of spreadsheet interface are identified
2. 3 Cell formatting is performed as per data type
2. 4 Page layout are set as per job requirements.
2. 5 Data Contents is inserted as per specification.
2. 6 Paste Special options are used if required.
2. 7 Freeze pane is used if required
2. 8 Spell check (for English) is performed.
2. 9 Workbook is saved in a specific directory/ destination as
instructed with appropriate File format.

3.1. Formulas are applied using operators

3. Apply formulas 3.2. Functions are applied as per requirement
and functions 3.3. Data validation is performed as per requirement

4.1 Data is sorted with different criteria.

4. Perform data 4.2 Data is filtered with different conditions.
manipulation and 4.3 Conditional Formatting is applied
presentation 4.4 Data manipulation tools are applied
4.5 Data is presented using Charts as required

5.1 Workbook is reviewed against job specification in track

5. Review and change mode.
Protect Workbook 5.2 Comments are inserted as required
5.3 Workbook is saved after finalization.
5.4 Workbook is Protected using Password

21
 6.1 Page layout is set using print titles options
6. Print and Transfer 6.2 Printer is selected and printer settings are confirmed
Document 6.3 Appropriate size of paper is ensured as required
6.4 Print preview is checked.
6.5 Workbook is Printed
6.6 Document is transferred using Storage Media.
6.7 Page layout Elements are set as per instructions.

Range of Variables

Variable Range (may include but not limited to):

1.1 Spreadsheet Application Software

1. Necessary 1.2 Excel
Software 1.3 LibreOffice Calc
1.4 OpenOfficeOrg
1.5 Google sheet
1.6 Numbers (MacOS)

2.1 Calendar
2. Type of documents 2.2 Monthly budget
2.3 Salary sheet
2.4 Work schedule
2.5 Loan calculator
2.6 Organizational chart
2.7 Invoice
2.8 Inventory list
2.9 Result sheet
2.10 Data summery report

3.1. Title bar

3. Components of 3.2. TAB
spreadsheet 3.3. Ribbon
3.4. Formula Bar
3.5. Workbook views
3.6. Zoom Option

4.1 Alignment
4. Cell formatting 4.2 Font
4.3 Border
4.4 Fill
4.5 Protection

5.1. Text
5. Data type 5.2. Number
5.3. Currency
5.4. Accounting
5.5. Date
5.6. Time
5.7. Percentage
5.8. Text

22
 5.9. Special
5.10. Custom

6.1 Text
6. Contents 6.1.1 Wrap text
6.1.2 Merge
6.2 Table
6.2.1. Row
6.2.2. Column
6.2.3. Merge & Split
6.2.4. Alignment
6.3 Illustrations
6.4 Symbols
6.5 Links
6.5.1 Hyperlink
6.5.2 Cell
6.5.3 Sheet

7.1 Formulas
7. Paste Special 7.2 Values
7.3 Formats
7.4 Transpose
7.5 Paste Link

8.1 .xls
8. File format 8.2 .xlsx
8.3 .csv
8.4 .xml

9.1 Arithmetic
9. Operator 9.1.1. + (Addition)
9.1.2. - (Subtraction)
9.1.3. * (Multiplication)
9.1.4. / (Division)

9.2 Logical
9.2.1. AND
9.2.2. OR
9.2.3. NOT

9.3 Relation
9.3.1. = (Equal)
9.3.2. < (Less Than)
9.3.3. > (Greater Than)
9.3.4. <= (Less Than Equal)
9.3.5. >= (Greater Than Equal)
9.3.6. <> (Not Equal)

23
 10.1. SUM
10. Function 10.2. SUMIF
10.3. SUMIFS
10.4. MAX
10.5. MIN
10.6. AVERAGE
10.7. AVERAGEA
10.8. RANK
10.9. IF (Nested If)
10.10. Count
10.11. CountA
10.12. CountIF
10.13. VLookup
10.14. Concatenate

11.1. List
11. Data Validation 11.2. Text Length
11.3. Date
11.4. Time
11.5. Custom
11.6. Number

12.1. Text to Column

12. Data manipulation 12.2. Remove Duplicate
Tools 12.3. Consolidate
12.4. Group / Ungroup
12.5. Table
12.6. Pivot Table
12.7. Hyperlink

13.1. Column
13. Chart 13.2. Line
13.3. Pie
13.4. Bar

14.1. Set Print Area

14. Print titles 14.2. Rows to repeat at Top
14.3. Columns to repeat to Left
14.4. Page Order

15.1. Printing Page

15. Printer settings 15.2. Single/Both side Print.
15.3. Odd/Even Page print
15.4. Collated
15.5. Page Orientation
15.6. Paper Size
15.7. Margins
15.8. Page Per sheet

24
 16.1. USB Pen drive
16. Storage Media 16.2. Portable Hard drive
16.3. Optical Disk

17.1. Page Orientations

17. Page layout 17.2. Page Size
Elements 17.3. Margin
17.3.1. Top
17.3.2. Bottom
17.3.3. Left
17.3.4. Right
17.4. Header and Footer
17.5. Page Number
17.6. Columns

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and meet all
requirements of current version of the Unit of Competency.

Assessment required evidence that the candidate:

1. Critical aspects of 1.1 applied formulas and functions
competency 1.2 performed data manipulation and presentation
1.3 reviewed and protected workbook

2.1 Use of spreadsheet application software.

2. Underpinning 2.2 Different type of Excel documents.
knowledge 2.3 File format/extension.
2.4 Type of charts, importance of chart
2.5 Different type of math and logical functions.
2.6 Different type of operator

3.1 Performing demonstration of

3. Underpinning 3.2 Using logical functions
skills 3.3 Creating table
3.4 Using Operators

4.1 Commitment to occupational safety and health.

4. Required attitudes 4.2 Promptness in carrying out activities.
4.3 Sincere and honest to duties.
4.4 Eagerness to learn the document preparation process.
4.5 Tidiness and timeliness.
4.6 Environmental concerns.
4.7 Respect for the rights of peers, subordinates and seniors at the
workplace.
4.8 Communication with peers, subordinates and seniors in the
workplace.

25
 4.9 Keeps a clean and orderly workplace and equipment.

The following resources must be provided:

5. Resource 5.1 Workplace (actual or simulated).
implication 5.2 Tools, equipment and physical facilities appropriate to
perform activities.
5.3 Materials consumable to perform activities.

Methods of assessment may include but not limited to:

6. Methods of 6.1 Written test
assessment 6.2 Demonstration
6.3 Oral questioning

7.1 Competency assessment must be done in NSDA accredited

7. Context of center.
assessment 7.2 Assessment should be done by NSDA certified/ nominated
assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority (NSDA),
the National Quality Assurance Body, or a body with delegated authority for quality
assurance to conduct training and assessment against this unit of competency for credit
towards the award of qualification under NSQF. Accredited providers assessing against this
unit of competency must meet the quality assurance requirements set by NSDA.

26
Unit Code and Title OU-ICT-CO-04-L3-V1: Prepare a Presentation
Unit Descriptor This unit covers the knowledge, skills and attitudes required to
prepare a presentation.
This specifically includes preparing for the job, creating and
furnishing presentation, applying slide master, and printing and
transferring presentation.

Nominal Hours 60 Hours

Elements of Performance Criteria

Competency Bold & Underlined terms are elaborated in the Range of Variables

1.1 Safe work practices according to workplace procedures

1. Prepare for the Job are observed and followed.
1.2 Necessary software is checked and ensured operational
as per job requirement.
1.3 Types of presentation are identified to be prepared.

2.1 New presentation file is created from blank/ library as per

2. Create Presentation requirement.
2.2 Components of presentation interface are identified
2.3 Slide size is selected as per requirement.
2.4 Slides are inserted with appropriate layout as required.
2.5 Contents are inserted as per presentation requirement.
2.6 Presentation is saved in a specific directory/ destination as
instructed with appropriate file format.
2.7 Slides are checked with the presentation views.

3.1 Slides background customization are performed

3. Furnish 3.2 Animations are applied
presentation 3.3 Transitions are applied
3.4 Presentation is checked

4.1 Slide layout is selected from Slide Master

4. Apply slide master 4.2 Slide layout is customized as per requirements.
4.3 Slide master options are applied as required
4.4 Master view is closed

5.1 Printer is selected and settings are confirmed

5. Print and Transfer 5.2 Presentation slides are Printed
presentation 5.3 Presentation is transferred using storage media.
5.4 Appropriate print format is selected for presentation.
5.5 Presentation is exported with expected format

Range of Variables

Variable Range (may include but not limited to):

27
 1.1 Presentation Application Software
1. Necessary 1.1.1 Microsoft PowerPoint
Software’s 1.1.2 LibreOffice impress
1.1.3 Prezi
1.1.4 Google Slide
1.2 Bangla typing Software
1.2.1 Bijoy
1.2.2 Avro

2.1 Business Presentation

2. Types of presentation 2.2 Personal Portfolio
2.3 Infographic Resume
2.4 Education Materials

3. Components of 3.1 Tab

presentation 3.2 Ribbon
interface 3.3 Bar

4.1 Text
4. Contents 4.2 Table
4.3 Illustrations
4.3.1 Picture
4.3.2 Shapes
4.3.3 Customize Shape
4.3.4 Text Box
4.3.5 SmartArt
4.3.6 Chart
4.3.7 Screenshot
4.3.8 Icon
4.3.9 3D Model
4.4 Symbols
4.5 Equation
4.6 Hyperlink
4.7 Media
4.7.1 Audio
4.7.2 Video
4.7.3 Screen Recording
4.8 Infographic
4.9 Object
4.10 Countdown Timer
4.11 Action Button

28
 5.1 .pptx
5. File format. 5.2 .pptm
5.3 .ppt
5.4 .pdf
5.5 .xps
5.6 .mp4
5.7 .wmv
5.8 .jpg
5.9 .gif
5.10 .png
5.11 .tiff

6.1. From beginning

6. Presentation views. 6.2. From Current slide
6.3. Custom Slide show
6.4. Slide sorter

7.1 Entrance
7. Animations 7.2 Emphasis
7.3 Exit
7.4 Motion Paths
7.5 More Effect
7.6 Timing
7.7 Animation Pane

8.1 Subtle
8. Transition 8.2 Exciting
8.3 Dynamic Content

9.1. Master layout

9. Slide master options 9.2. Title
9.3. Placeholder
9.4. Background style
9.5. Slide Size

10.1 Collated
10. Settings 10.2 Print layout
10.3 Handouts
10.4 Page Orientation
10.5 Paper Size
10.6 Margins
10.7 Page Per sheet
10.8 Color
10.9 Header & footer

11.1 USB Pen drive

11. Storage Media 11.2 Portable Hard drive
11.3 Optical Disk

29
 12.1 Pdf
12. Expected format 12.2 Video
12.3 Handouts
12.4 Package for CD

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and meet all
requirements of the current version of the Unit of Competency.

Assessment required evidence that the candidate:

1. Critical aspects 1.1 created presentation
of competency 1.2 furnished presentation
1.3 applied slide master
1.4 printed and transferred presentation

2.1 Different types of presentation.

2. Underpinning 2.2 File format/extension.
knowledge 2.3 Save and Save As
2.4 Slide printing process
2.5 Use of Slide transition, animation and motion path
2.6 Procedure to Keep a clean workplace and equipment
orderly.

3.1 Creating presentation

3. Underpinning 3.2 Designing slides
skills 3.3 Applying slide transition and animation
3.4 Presenting slides

4.1 Commitment to occupational safety and health.

4. Required 4.2 Promptness in carrying out activities.
attitudes 4.3 Sincere and honest to duties.
4.4 Eagerness to learn the document preparation process.
4.5 Tidiness and timeliness.
4.6 Environmental concerns.
4.7 Respect for the rights of peers, subordinates and seniors at
the workplace.
4.8 Communication with peers, subordinates and seniors in the
workplace.
4.9 Keeps a clean and orderly workplace and equipment.

The following resources must be provided:

5. Resource 5.1 Workplace (actual or simulated).
implication 5.2 Tools, equipment and physical facilities appropriate to
perform activities.
5.3 Materials consumable to perform activities.

Methods of assessment may include but not limited to:

6. Methods of 6.1 Written test
assessment 6.2 Demonstration
6.3 Oral questioning

30
 7.1 Competency assessment must be done in NSDA accredited
7. Context of center.
assessment 7.2 Assessment should be done by NSDA certified/ nominated
assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority (NSDA),
the National Quality Assurance Body, or a body with delegated authority for quality
assurance to conduct training and assessment against this unit of competency for credit
towards the award of qualification under NSQF. Accredited providers assessing against this
unit of competency must meet the quality assurance requirements set by NSDA.

31
Unit Code and Title OU-ICT-CO-05-L3-V1: Use Internet and Access
Resources
Unit Descriptor This unit covers the knowledge, skills and attitudes required to use
internet and access resources. It specifically includes the task of
preparing resources for sharing, accessing resource using internet,
using and managing e-mail and using virtual platform.

Nominal Hours 30 Hours

Elements of Performance Criteria

Competency Bold & Underlined terms are elaborated in the Range of Variables

1. Prepare resources 1.1 Documents is Scanned with required file format

for sharing 1.2 File is converted using file conversion tools
1.3 File compression tools are used for compression and
extraction.
1.4 Multiple PDF document is joined (if required)

2. Access Resource 2.1. Internet browser is selected and installed.

using internet 2.2. Browser setting is carried out for smooth operation.
2.3. Resources are accessed using Search engines.
2.4. Resources are preserved in local storage.

3. Use and manage e- 3.1 E-mail account is created with a selected email service
mail provider.
3.2 E-mail operations are performed as required
3.3 E-mail message is printed.

4. Use Virtual 4.1 Virtual Platform is selected and logged in with user
Platform credentials.
4.2 Virtual meeting is performed using platform facilities.
4.3 Resources are shared through cloud storage.
4.4 Data is collected using online form

Range of Variables

Variable Range (may include but not limited to):

1. Documents 1.1 Single Page documents

1.2 Multiple page document
1.3 Picture
1.4 Signature

2. File format 2.1. .jpeg

2.2. .png
2.3. .pdf
2.4. .bmp
2.5. .tiff

32
3. File conversion 3.1 Offline Tools (Default application)
tools 3.1.1. .doc/ .docx to .pdf,
3.1.2. .xls/ .xlsx to .pdf,
3.1.3. .ppt/ .pptx to .pdf,
3.1.4. .jpg to .pdf

3.2 Offline Tools (PDF to Others)

3.2.1. PDF converter
3.2.2. PDF Editor
3.2.3. Foxit PDF Editor
3.2.4. Adobe PDF Editor

3.3 Online Tools

3.3.1. www.ilovepdf.com
3.3.2. www.pdf2go.com
3.3.3. https://pdf2doc.com/

4. Compression 4.1. WinZip

tools 4.2. WinRAR
4.3. 7zip

5. Browsers 5.1. Microsoft Edge

5.2. Google Chrome
5.3. Mozilla Firefox
5.4. Opera
5.5. Safari
5.6. Duronto browser
5.7. Brave
5.8. Yandex
5.9. Netscape Navigator
5.10. Tor Browser

6. Browser setting 6.1 Synchronization

6.2 Privacy and security
6.3 Autofill
6.4 Appearance
6.5 Language
6.6 Download
6.7 Accessibility
6.8 Cookies
6.9 History

7. Search engines 7.1 Google

7.2 Yahoo
7.3 Ask
7.4 MSN
7.5 Bing
7.6 Pipilika
7.7 Duckduckgo
7.8 AltaVista

33
8. E-mail services 8.1. Free mail services
Provider 8.1.1. Gmail
8.1.2. Yahoo
8.1.3. Outlook
8.2. Web mail services

9. Email 9.1. Compose

Operations 9.2. Send
9.2.1. Attachment
9.2.2. Single Recipient
9.2.3. Multiple Recipient
9.2.4. CC
9.2.5. BCC
9.3. Receive
9.4. Reply
9.5. Forward
9.6. Delete

10. Virtual Platform 10.1. Zoom

10.2. Bip
10.3. Meet
10.4. WhatsApps
10.5. WeChat
10.6. Remote Desktop Application
10.6.1. TeamViewer
10.6.2. AnyDesk
10.6.3. RemotePC

11. Platform 11.1. Meeting Schedule

facilities. 11.2. Guest management
11.3. Session Recording
11.4. Screen Sharing
11.5. Messaging
11.6. File sharing

12. Cloud Storage. 12.1. Dropbox

12.2. MEGA
12.3. OneDrive
12.4. Google drive

13. Online form 13.1. Google form

13.2. Microsoft form
13.3. Type form
13.4. Paper form
13.5. Wufoo

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and meet all
requirements of the current version of the Unit of Competency.

34
1.Critical Aspects of Assessment required evidence that the candidate:
Competency 1.1 prepared resources for sharing
1.2 accessed resource using internet
1.3 used and managed e-mail
1.4 used virtual platform

2.Underpinning 2.1 Trends of using the internet.

knowledge 2.2 Common internet terms and its utilization.
2.3 Know-how on the internet, www.
2.4 Utilization process of website
2.5 Relevant web address.
2.6 Know-how on URL.
2.7 Types of web browsers and its use.
2.8 History cleaning process.
2.9 Usages of Email.
2.10 Email account creation process.
2.11 Features of email and their usages.
2.12 Usages of:
2.12.1. incognito mode
2.12.2. synchronization
2.12.3. autofill
2.12.4. default browser
2.12.5. reset and clean-up
2.12.6. addons
2.13 Utilization process of search engines.
2.14 Function of google services.
2.15 Procedure of using this google services.
2.16 Use of social media.
2.17 Web based services process.
2.18 Folder manipulation process.
2.19 Netiquette
2.20 Email Etiquettes
2.21 Email Security

3.Underpinning 3.1 Accessing and sharing resources from the internet.

skills 3.2 Downloading / uploading file, documents and video from /
to websites.
3.3 Sending and receiving mail through e-mail service.

4.Required attitudes 4.1 Commitment to occupational safety and health.

4.2 Promptness in carrying out activities.
4.3 Sincere and honest to duties.
4.4 Eagerness to learn the document preparation process.
4.5 Tidiness and timeliness.
4.6 Environmental concerns.
4.7 Respect for the rights of peers, subordinates and seniors at the
workplace.
4.8 Communication with peers, subordinates and seniors in the
workplace.
4.9 Keeps a clean and orderly workplace and equipment

35
5.Resource The following resources must be provided:
implications 5.1 Workplace (actual or simulated);
5.2 Relevant tools, equipment, software and facilities needed to
perform the activities; and
5.3 Required learning materials.

6.Methods of Methods of assessment may include but not limited to:

assessment 6.1 Written test;
6.2 Demonstration;
6.3 Oral questioning;

7.Context of 7.1 Competency assessment must be done in NSDA accredited

assessment center.
7.2 Assessment should be done by NSDA certified/ nominated
assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority (NSDA),
the National Quality Assurance Body, or a body with delegated authority for quality
assurance to conduct training and assessment against this unit of competency for credit
towards the award of qualification under NSQF. Accredited providers assessing against this
unit of competency must meet the quality assurance requirements set by NSDA.

36
Unit Code and OU-ICT-CO-06-L3-V1: Perform Basic Maintenance
Title and Troubleshooting
Unit Descriptor This unit covers the knowledge, skills and attitudes required to
perform basic maintenance and troubleshooting.
It specifically includes identifying the problem, diagnosing and
fixing peripheral device faults, fixing printing error, fixing
application error and troubleshooting network connectivity.

Nominal Hours 25 Hours

Elements of Performance Criteria

Competency Bold & Underlined terms are elaborated in the Range of Variables

1. Identify the 1.1 Occupational Safety and Health (OSH) procedures are
problem followed.
1.2 Hardware & Software are checked for non-functionalities
1.3 Problems are Identified, recorded and reported to authority.

2. Diagnose and fix 2.1 Faulty Peripheral devices or connections are checked and
Peripheral device identified.
faults 2.2 The problems are diagnosed, recorded and reported to
authority.
2.3 Faults are fixed within scope of jobs.

3. Fix printing error 3.1 Printing error is detected

3.2 Possible solutions for error selected and applied

4. Fix application 4.1 Faulty Software or fonts are identified.

error 4.2 Application Software and fonts are installed/ Uninstalled
4.3 Updates for software’s are checked and updated
4.4 Device drivers are checked and installed/ Uninstalled as
required.

5. Troubleshoot 5.1 Network devices are checked for connectivity.

network 5.2 Network connection are diagnosed
connectivity 5.3 Network devices are Connected and disconnected for fixing
network connection.
5.4 Unsolved issues are reported to the designated persons.

Range of Variables

Variable Range (may include but not limited to):

1. Problems Hardware
1.1 Device Power Issue
1.2 Data cable issue
1.3 Device Date & Time mismatch
1.4 Boot Device fault
Software:

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 1.5 OS Failure
1.6 Application software error
Network:
1.7 Network connection

2. Printing error 2.1 Print spooling

2.2 Paper jam
2.3 Poor print quality
2.4 Printer status Offline

3. Software and fonts 3.1 Office Application Software

3.2 Bangla Typing Software

3.2.1. Bijoy
3.2.2. Avro
3.3 Fonts
3.4 ASCII (sutonnymj, ananda)
3.5 Unicode (nikosh, solaimanlipi, kalpurush, mukti, vrinda,
Sonar Bangla)
3.6 Antivirus Software (Sophos, Kaspersky, McAfee, Norton,
Bitdefender, Avira, Eset)

4. Device drivers 4.1 Printer Driver

4.2 Scanner Driver
4.3 Webcam Driver

5. Network devices 5.1 Switch

5.2 Router
5.3 Ethernet Cable
5.4 Ethernet Port
5.5 RJ45 Connector
5.6 Wireless Adapter
5.7 Access Point

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent, recent and meet all
requirements of the current version of the Unit of Competency.

1. Critical Aspects of Assessment required evidence that the candidate:

Competency 1.1 identified the problem
1.2 diagnosed and fixed peripheral device faults
1.3 diagnosed and fixed software faults
1.4 diagnosed and fixed network faults

2. Underpinning 2.1 Type of software and hardware faults

knowledge 2.2 Faults diagnosis procedure
2.3 Types of printing error
2.4 Fixing procedure of printing error
2.5 Network connectivity error

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3. Underpinning 3.1 Identifying problems
skills 3.2 Diagnosing peripherals devices
3.3 Fixing application error
3.4 Troubleshooting networking connectivity

4. Required attitudes 4.1 Commitment to occupational safety and health.

4.2 Promptness in carrying out activities.
4.3 Sincere and honest to duties.
4.4 Eagerness to learn the document preparation process.
4.5 Tidiness and timeliness.
4.6 Environmental concerns.
4.7 Respect for the rights of peers, subordinates and seniors at the
workplace.
4.8 Communication with peers, subordinates and seniors in the
workplace.
4.9 Keeps a clean and orderly workplace and equipment

5. Resource The following resources must be provided:

implications 5.1 Workplace (actual or simulated);
5.2 Relevant tools, equipment, software and facilities needed to
perform the activities; and required learning materials.

6. Methods of Methods of assessment may include but not limited to:

assessment 6.1. Written test;
6.2. Demonstration;
6.3. Oral questioning

7. Context of 7.1 Competency assessment must be done in NSDA accredited

assessment center.
7.2 Assessment should be done by NSDA certified/ nominated
assessor

Accreditation Requirements
Training Providers must be accredited by National Skills Development Authority (NSDA),
the National Quality Assurance Body, or a body with delegated authority for quality
assurance to conduct training and assessment against this unit of competency for credit
towards the award qualification under NSQF. Accredited providers assessing against this
unit of competency must meet the quality assurance requirements set by NSDA.

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Development of Competency Standard
The Competency Standards for National Skills Certificate in Computer Operation, Level-3 is
developed by NSDA on 4-7 April 2022.

List of Members

S/N Name and Address Position in the Signature

committee and Date
Alif Rudaba, Member (Planning & Skills Standard)
1. Joint Secretary, National Skills Development Authority Chairperson
(NSDA)
Md. Abdul Hye Siddiqui, Senior Instructor (Computer),
2. BMET, Email: [email protected], Mobile: Member
01819725610.

Md. Zuwel Parves, Manager (ICT), Jagorani Chakra

3. Foundation, Mobile: +8801737278906, Member
[email protected]
Partha Kumar, Senior software developer, Apollo
4. Software Solution [email protected], Mob: Member
01712727393
MD Faruk, IT Officer, Prime Minister's Office,
5. BEPZA. Cell: 01849-153713, E-mail: Member
[email protected]
Mir Rashedul Islam, Assistant Manager, bitsBirds
6. Solutions, Email: [email protected], Mobile: Member
01920576687
Md. Shah Alam Majumder, Specialist (Course
7. Accreditation), Bangladesh Technical Education Board, Member
Email: [email protected], Mobile: 01815424855
Ashutosh Sarker, Trainer, BASIS Institute of
8. Technology and Management, Email: Member
[email protected], Mobile: 01676545237
Md. Saif Uddin, Process Expert, National Skills
9. Development Authority, Email: Member
[email protected], Mobile: 01723004419.

Mahbub Huda, Consultant, Specialist, NSDA, Email:

10. Member
[email protected], Mobile: 01735490491.

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Validation of Competency Standard
The Competency Standards for National Skills Certificate in Computer Operation, Level-3 is
validated by NSDA on 23 May 2022.

Members of the SCVC

Position in Signature
S/N Name and Address the and Date
committee
Shafquat Haider, Chairman, ICT ISC, ciproco@bol-
1. online.com, [email protected], Mobile No. Chairperson
01711532597

Md. Abdul Hye Siddiqui, Senior Instructor (Computer),

2. BMET, Email: [email protected], Member
Mobile: 01819725610.

Zahed Ahmed Chowdhury, Chief Instructor & Head of the

3. Department, Computer Science & Technology, Dhaka Member
Polytechnic Institute. Email: [email protected].
Khondoker Ali Asgor Pavel, Chief Executive Officer, Member
bitBirds Solutions
4.
& PencilBox Training Institute, Email:
[email protected].
Mohammad Amranul Hoque Khandaker, Head of TVET Member
Institute, UCEP Jatrabari TVET Institute,
5.
Email:[email protected],
Mobile: 01814 236444

Md. Saif Uddin, Process Expert, National Skills

6. Development Authority, Email: [email protected], Member
Mobile: 01723004419.

Mahbub Huda, Consultant, Specialist, NSDA, Email:

7. Member
[email protected], Mobile: 01735490491.

44