HOW-TO-GUIDE

ATTENDEES

PLATFORM POWERED BY
Contents
ATTENDEES HOW-TO-GUIDE

How to access the event platform 3 How to connect with other attendees 11

Updating my profile
5 Booking a meeting 12

Event agenda
7 How to interact with Sponsors & Exhibitors 14

Networking opportunities 9 Using a VPN and other FAQ's 16

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HOW TO ACCESS
THE EVENT
PLATFORM

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How to access the event platform
» You will receive an
e-mail from:
noreply@swapcard.
com with a button
redirecting to a login page. Your
account is automatically pre-
created by ITW.
» A window will then ask you
to create a password for your
account.
» If you didn't receive anything
then please check your spam
box.
» A window will then ask you
to create a password for your
account.

How to login when you already have an account?

» Access your account at https://app.swapcard.com/event/itw-2023
» Enter the email you used to register for your previous event and the password
you previously created. Then, click on the green arrow to connect.
» If you’ve forgotten your password, click “Send me a magic link” You’ll
receive an email to reset your password. If you need any help, please contact
[email protected]

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UPDATING
MY PROFILE

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Updating my profile
» On the home page of your event, the top menu bar is divided into five
parts: Home
Home Messages
Messages Notifications Notifications
Home Messages Notifications Contacts
Contacts My
My profile
profile
Contacts My profile

There are two ways for you to access your profile:

» In the top right-hand corner of your screen, click on My profile
» On the left side of your screen, to the right of your photo, click Edit

» Please complete all sections of your profile especially adding a photo

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EVENT
AGENDA

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Event agenda
» You will be able to see the sessions happening onsite by clicking on the
agenda tab.
» You will be able to watch all sessions on demand once the event is finished.

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NETWORKING

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Networking opportunities
» On your Event Home page, you can access both the speaker and attendee
lists.
» You can search for people directly by name, company name or company
type. This is done through the Attendee tab in your top navigation bar.
» To connect with speakers, you can review who is speaking through the
speakers tab and then connect with them via the attendee tab.
» Type in the person/company that you would like to connect with into the
search bar on the left hand side of the page, then click on their profile.
» In these tabs there will also be suggested attendees for you to connect
with, based on your company/interests.

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How to connect with
other attendees
» To connect with another event attendee, click
on their profile (via either the list of attendees,
company profile or sponsor page) and click
Send connection request!
» All connections that you make during the
event are available in the My Event tab. Here
you are able to view your connections through
the My Networking tab.
» You can also view all your ongoing chats
through at the top of your screen.
» All your contacts are also available in the
Contacts tab at the top of your screen. This
will list every person and company you have
connected with. You can search for a specific
person through the search bar on top left. You
can filter how you see these contacts through
the ‘Order my contacts by’ drop down.
» In the Contacts tab you are also able to
download your contacts into an excel file.

Top tips:
We encourage you to write a message along with your connection
request to introduce yourself and explain why you would like to
connect with them!

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Booking a meeting
» Click on the person’s profile from the list of participants or sponsor page.
» Click on one of the proposed meeting slots. If you would like to see other
slots, click 'see more'.
» After selecting a slot and the virtual location, write a message to the
person you would like to meet. Once done, click Send Meeting Request.

Top tip for physical meetings:

Make sure to export your 'My Event' calendar to your personal
calendar and note the location of the meeting, such as the meeting
room number.

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» You can also access your meetings through the My Event tab. This will have
a schedule of all your meetings that you have requested.
» You will receive a notification before your meeting is going to start to
remind you that you have scheduled it so that you don’t miss anything.
» Your meeting slot times are automatically available when you login into the
platform. Meeting slots are 30mins.
» You are able to make yourself unavailable for any of these slots by going into
the My Event tab and opening the My Meetings section.
» Please update your schedule to reflect when you will be available.
» If you have chosen not to be visible on the platform, then you will only be
able to arrange meetings directly through the chat, rather than through the
search function.

Top tips:
Make sure you update your meeting availability through the 'My
Meetings' section of 'My Event'.

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How to interact with
Sponsors & Exhibitors
» On your Event Home page you will see the Sponsors & Exhibitors tab. This is
also accessible through your top navigation bar.
» When you click through you will see a full list of the events sponsors and
exhibitors.
» If you would like to view their page and book a meeting with one of their
team, then click on their name in the list.
» On their page you will see company information, documents to download
and the team members representing the company on their stand.
» Items listed in their product list are available to be added to your event bag
‘wish list’. You will be able to view all of these in your Wishlist in your My
Event section.

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How to interact with
Sponsors & Exhibitors
» Documents are available to download directly from the sponsor page. Scroll
down to documents and click on the document you are interested in.
» You can chat directly with the sponsor or exhibitor through the chat window
on the right side of their page.
» You can also set up meetings directly through their sponsor page, as you
would with any other attendee. At the top of their page you will see all the
meeting slots that they have available.
» If you would like to connect with a specific person from a sponsor’s team,
then at the bottom of their page you will see a list of all their team members.
Here you can click through to their name or click on the people plus icon to
the right of their name. This will take you to their personal profile where you
can either pick a meeting slot or send a connection request.

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USING A VPN
& OTHER
FAQ'S

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Using a VPN to access the
platform
» We strongly recommend that you download a VPN prior to the event and test
that you can access the platform a few days before the start of the agenda, if
you are joining us from a region that typically blocks youtube/vimeo.
» A virtual private network (VPN) gives you online privacy and anonymity by
creating a private network from a public internet connection. VPNs mask your
internet protocol (IP) address and allow you to choose which country you would
like to access the service through. For example, if you are based in the US, it
can amend your location to France to allow you to access services not typically
available in the US.

Login FAQs
Login issues
Swapcard isn’t working in my browser?
» Please note that Swapcard works best with Chrome or Firefox. If you are
experiencing blank pages, streaming issues or app latency, please switch to
one of these two browsers.
» Internet Explorer does not support Swapcard.
» Try also to clean your cache.

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My magic link has expired?
» The magic link email has a security token personalised for your email
address which expires within an hour or once you click on the link. If you
think your magic link may have expired, please request a new one at
[email protected]

I did not receive my login email?

» This email is sent from [email protected] and if you do not see it in your
inbox it most likely could be in your spam folder or might be blocked by your
company's firewall if you are using your work email address. Please, allow at
least an hour after your registration for the email to arrive.
» If your company is blocking our email, please have them whitelist
[email protected] & [email protected] and then go to the login
page to receive a new magic link email after entering the email address you
used to register for the event.
» If you have not received an email 1hr post registration, even after having
asked your company to whitelist our email addresses, please contact us at
[email protected]

I’ve been asked for an event code upon login?

» If you are asked for an event code upon login, please make sure you are
logged in with the same email address with which you registered. If you are
using the same email and still being asked for a code, it's possible that your
registration data has not yet been synced with our platform. Please wait for
the login email or check your spam or junk email.
The email comes from "[email protected]" or
"[email protected]".

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General FAQs
What time zone is used for the sessions and meetings?
» By default the system follows your device's time zone. But you have an option
to switch to your event's time zone on the event home page in the event
description area

Where can I see My meetings, Sessions, Bookmarked Companies,

Product Wishlist?
» You can see them under the "My Event" tab.

Where do I go to send a connection request?

» You need to navigate to the profile of the user to whom you wish to send a
connection and use the "Send a Connection Request" box on the right hand
side of the page.

Where can I see all of my messages

» You can see all of your messages under the "messages" icon on the top
of the web app page.

Where can I see all the notifications and is a sound played when
there is a new chat or notification?
» All notifications are shown under the "Notifications" icon . We do not play
a sound for notifications as of now but the notification icon will shake a little
when there are unread notifications.

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If you require any assistance or have any questions,
please contact your Operations contact at Capacity
Media or [email protected]
We will be happy to help.

We hope you enjoy the event!

.

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