Visit us at affinitywater.co.

uk
or call us on 0345 357 2401
Monday–Friday, 8am–6pm. Saturday, 8am–2pm.

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Your customer number 330968

Mr J Sample
Bill prototype – DD
11 Thornfield Road Your meter number 12 061507
Bishop’s Stortford
CM23 2RB
Bill date 4 March 2020
000001/358/80911D42G00001

Fresh water emergency? 0345 357 2407

Waste water emergency? 0800 316 9800

This bill is for your water supply to 11

Thornfield Road, Bishop’s Stortford, CM23 2RB

Here’s your water bill

You used Your monthly payments will go down to

96,000 litres £39.00

from 2 Sep 2021 to 25 Feb 2022 from 14 Apr 2020 onwards

That’s around 524 litres of You don’t need to do anything.

water every day – enough to
We’ll take £46.00 on 14 Mar 2020, as the last
fill more than 6 bathtubs. payment from your previous schedule, then
collect your new £39.00 payments by Direct
You’re using 10.3% more water than the
Debit on the 14th of each month after that.
average similar-sized household in your
neighbourhood. See page 2 for a full breakdown of your bill

Turn to page 3 for handy tips on how to

save water, save money, and help take care
of our local area.

Your household 524L

Average similar households 475L You used less water than we

Efficient similar households 425L
initially estimated, so your
account is ahead by £54.32
We kept that amount in mind when we worked
out your new payments, so you don’t overpay.
Your account
On 31 Aug 2019, your account was ahead by £13.46 Manage everything
Total payments since then (thank you!) £276.00 easily with an online
You made six payments account
Your water and waste water charges (see below) - £235.14 Read and download your bills as
soon as they’re ready, give us your
Your account is ahead by £54.32 latest readings, and tell us if you’re
moving home. All with a few clicks.
Your upcoming payments Sign up at affinitywater.co.uk/
myaccount
1 payment of £46.00 on or around 14/03/2020 £46.00

10 payments of £39.00 on or around the 14th of each month £390.00

1 payment of £39.00 on or around 14/02/2021 £39.00

Total upcoming payments £475.00

Your meter readings

Here’s a quick breakdown of the water you’ve used over the last This period you’ve used
six months. Your meter measures usage in cubic metres (m3) –
1m3 is the same as 1,000 litres.
96,000 litres
We took a reading We took a reading
(96m3)
on 16/08/2019 on 10/02/2020

14,000 litres less than

6,527 6,623 the same time last year.
22,000L
12,000L

21,000L

12,000L
14,000L

15,000L

START END Thanks for using less water.

You’re saving money and making
a real difference to the local
SEP OCT NOV DEC JAN FEB
environment.

Your water charges

Fresh water m3 Rate Charge About your water services
Usage from 16/08/2019–10/02/2020 96.00 £1.0551 £101.29 We supply your fresh water and
Fixed charges from 01/10/2019–31/03/2020 £14.16 Thames Water provides your
waste water services. We manage
Waste water the billing for both services – if
you have questions about your
Usage from 16/08/2019–10/02/2020 96.00 £0.8672 £83.25
charges, please contact us.
Fixed charges from 01/10/2019–31/03/2020 £36.44
Need help understanding
your bill?
Total water charges £235.14 Visit affinitywater.co.uk/your-
bill-explained for a detailed
explanation of your water bill.
 Waste less water, Claim your free
water-saving gadgets
save our streams We’re giving away devices that’ll help
you take saving water a step further,
Rare and beautiful chalk streams in our and save you money at the same time.
region, including the River [Local_Name],
are at risk. And that’s all down to the huge Tap aerators
demand for water. But with your help, we These simple devices mix water
can ensure a sustainable future. with air. Each fitted tap saves
around 12 litres each day.
If we’re all more careful with the kettle,
think at the sink, and step out the shower
Toilet cistern bag
sooner, together we can make a big
difference. Save up to two litres with every
flush by dropping one of these
bags into your cistern.

Leak detection strips

A leaky loo can add up to £250 to
<<River name>>
your bills over a year. Spot leaks
sooner with these handy strips.

To find out more visit

saveourstreams.co.uk

Choose your water-saving goals

Rem
emb
shar er to
e th
with ese
you tips

for the next six months hous r whole

ehol
d!

5 litres every day 14 litres every day 50 litres every day

by spending just one minute by getting a free ‘save a flush’ by using a water butt to
less in the shower. bag from affinitywater.co.uk/ collect water for the garden.
save-water

Answer a few quick questions to get personalised

tips for your household at saveourstreams.co.uk
How are you doing?
If you need a little extra support, we’ll always do our best to help out.

Need our help? Money worries?

The Priority Services Register (PSR) is free to We understand life can change, and if you’re finding it hard
join. It helps us know who may require extra to pay, we can help. Visit affinitywater.co.uk/helpmepay or
help, or would like a bill in a different format call 0800 697 982. More information about our charges is

such as large print or braille. For more available at affinitywater.co.uk/charges

information please visit affinitywater.co.uk/ You can also get free independent advice from National
priorityservices to use additional accessibility Debtline on 0808 808 4000 or the Money Advice Service
features or call 0345 357 2406. on 0800 138 7777.

You can also ask for translation services if

English isn’t your first language.

Spotted a leak lately? Would another tariff suit you better?

We want to sort it out as quickly as possible, to help If you get certain benefits, or have a low household income,
protect local homes and businesses. Let us know at we might be able to switch your tariff so you pay less. In
affinitywater.co.uk/leaks or call 0345 357 2402. some cases, we can also take payments directly from your
benefits, to help you make up payments.
If the leak affects a pipe that’s inside (or supplies)
your home, we recommend you visit watersafe.org.uk Visit affinitywater.co.uk/billing to learn more.
to find a local approved plumber.

Our commitment to our customers

We’ve published the standards we promise to uphold on affinitywater.co.uk/commitment
so that you know what to expect from us.

Issue with your meter? How we look after your personal data
It’s rare for a meter to malfunction, but you can ask us We collect and use certain personal information
to test it. If there’s an issue, we’ll fix or replace it for free. (for example, your name and address) to provide your
But if it’s working properly, we’ll charge you a callout fee water services. We process all personal information
of £xxx. in line with applicable Data Protection legislation.

Please remember, you must not tamper with, damage or For more information, visit affinitywater.co.uk/privacy
remove the meter, and you must let us have reasonable or email us at [email protected]
access to it. Find out more at affinitywater.co.uk/metering

Any problems? Moving home soon?

We’ll do our best to sort them out as soon as we can – get in Please let us know at least two days before you
touch on 0345 357 2401 so we can help you. move, so we can make sure your final bill is accurate.
Find out more at affinitywater.co.uk/moving-home
If you still think something’s wrong, you can tell us at
affinitywater.co.uk/complaints and we’ll start looking into it.
If you’re still not satisfied, you can refer the complaint to the
Consumer Council for Water at ccwater.org.uk

Affinity Water Limited Registered Office: Tamblin Way, Hatfield, Herts, AL10
9EZ. Registered in England and Wales no. 2546950. VAT number 600 4315 04