A

Project Report on
Internship pursued at

“RD Khosla DAV Model Sr. Sec School”

SUBMITTED BY

Saatarth Bhalla
(TYBMS –A012)

Bachelor of Management Studies

Semester (V)

Submitted on - 17th September, 2022

(2022-2023)

PROJECT GUIDE:
Asst. Prof. Shaswat Shetty
MITHIBAI COLLEGE OF ARTS, CHAUHAN INSTITUTE OF
SCIENCE &
AMRUTBEN JIVANLAL COLLEGE OF COMMERCE &
ECONOMICS VILE PARLE (W), MUMBAI 400 056
pg. 1
 “INTERNSHIP AT RD Khosla DAV Model Sr. Sec School”

Bachelor of Management Studies

(B.M.S) Semester (V)

Submitted

In Partial Fulfilment of the requirements for the award of degree

of Bachelor of Management Studies

By:
Saatarth Bhalla
Roll No.: A012

MITHIBAI COLLEGE OF ARTS,

CHAUHAN INSTITUTE OF SCIENCE &
AMRUTBEN JIVANLAL COLLEGE OF COMMERCE &
ECONOMICS VILE PARLE (W),
MUMBAI400 056

pg. 2
DECLARATION
I, Saatarth Bhalla , a student of T.Y.B.M.S. Semester V (2022- 2023) hereby
declare that I have completed the project on Internship in Management at
RD Khosla DAV Model Sr. Sec School.

The information submitted is true and original to the best of my knowledge.

(Signature of Student)
Saatarth Bhalla

TYBMS

Roll No : A012

MITHIBAI COLLEGE OF ARTS,

CHAUHAN INSTITUTE OF SCIENCE &
AMRUTBEN JIVANLAL COLLEGE OF COMMERCE &
ECONOMICS
VILE PARLE (W), MUMBAI
400 056

pg. 3
CERTIFICATE

This is to certify that Saatarth Bhalla, Roll No: A012 of Third Year B.M.S.,
Semester V (2022-2023) has successfully completed the project on

Internship in Management at RD Khosla DAV Model Sr. Sec School

under the guidance of Professor Shaswat Shetty.

Project Guide / Internal Examiner External Examiner

(Asst. Prof. Mr. Shaswat Shetty)

HEAD OF DEPARTMENT I/C PRINCIPAL

Mr. Harikrishnan Kurup Dr. Krutika Desai

Seal of
the
colleg
e
pg. 4
EXPERIENCE LETTER

pg. 5
 ACKNOWLEDGEMENT

This internship would not have been possible without the support of RD Khosla DAV
Model Sr. Sec School. I am especially indebted to Ms.Vineet Khaneja, Chief co-ordinator,
RD Khosla DAV Model Sr. Sec School , who has been supportive of my career goals and
who worked actively to provide me with the correct guidance and time to pursue those
goals.

I am grateful to all of those with whom I have had the pleasure to work with during this
period. Each member of RD Khosla DAV Model Sr. Sec School has provided me extensive
personal and professional guidance and taught me a great deal about financial markets,
dealing with investors and life in general.

I take this opportunity to thank our Head of Department- Mr. Harikrishnan Kurup, for
her moralsupport and guidance.

I would also like to thank Asst. Prof. Mr. Shaswat Shetty, my teacher and mentor, he has
taught me more than I could ever give him credit for. Nobody has been more important to me
in the pursuit of this internship than the members of my family. I would like to thank my
parents; whose love and guidance are with me in whatever I pursue. They are my ultimate role
models.

pg. 6
INDEX

SR. NO. DESCRIPTION PAGE NO.

1 Chapter 1 - Organisation 10

1.1 MISSION STATEMENT 10

1.2 Vision 10-11

1.3 Organisation Structure 11-15

1.4 In Sights 15-16

1.5 Strenghts Of The School 16-17

1.6 Weaknesses 18

2 Chapter 2 19

2.1 Reasons For Selecting The Firm 19-23

2.2 Role 23-25

2.3 Objectives of Role 25-26

2.4 Expectations before joining 26-27

2.5 Learning Objectives of working as PR Manager & Co- 27-28

ordinator

3 Chapter 3 – Duties Performed 29

3.1 Information about School & Team 29

3.2 Duties handled and tasks performed 29-31

3.3 Projects handled 31-35

pg. 7
4 Chapter 4 - LEARNING EXPERIENCE 35

4.1 General Skills 35-38

4.2 SPECIFIC SKILLS 38-41

4.3 Challenges faced at the work place 41-42

4.4 Positive about Organisation 42-45

4.5 Conclusion 46

4.6 References 46

pg. 8
 EXECUTIVE SUMMARY

The project report is based on the internship work experience gained at RD Khosla DAV
Model Sr. Sec School for a period of 2 months from 28th March 2022 to 28th May 2022.
The institution bags the first rank position in the entire District of Gurdaspur, Punjab in
handling the student strength of around 5000 with around 400 staff members.

Working in this institution was like a boon, where I encountered multiple opportunities
to imply my skills and multiple challenges that taught immense life skill lessons. It was
a 2 months internship where I worked as a PR Manager and Co-ordinator. The main
project I handled was the CBSE Board Exams. I used to report all my work to the chief
co-ordinator.

The report is divided into four chapters:

 The first chapter provides details about RD Khosla DAV Model Sr. Sec
School, its leadership, business modelcanvas, organisational values
 The second chapter outlines the learning objectives of the internship and the
expectationsset forth by the firm on various aspects.
 The third chapter is an analysis of the work done over the period of the
internship. Thisgives information about roles, responsibilities and significant
achievements.
 The fourth chapter is an insight into the in-depth experience of the
internship, positives about RD Khosla DAV Model Sr. Sec School and
challenges faced during working at the company.

pg. 9
 CHAPTER 1

ORGANISATION

1.1 MISSION STATEMENT

The mission is to provide an educational platform to bring excellence by infusing

versatility among students.

The school provides a unique schooling experience where wings are given to their dreams.

They ensure complete concept based education. So as to imbibe and provide students well
rounded and cultivated personality.

They ensure to integrate a Global mindset in the students.

Special focus is made on multiple intelligence approach.

1.2 VISION

The vision of the school is to promote intellectualism and overall growth of the child. The
endeavor has always been made to inculcate didactic values and strategies are followed

that aims at building broad based educational foundation.

pg. 10
1.3 ORGANISATION STRUCTURE

pg. 11
R. D. Khosla D.A.V. Model Sr. Sec. School is a premier Institute established by a
philanthropist Late Sh. Charanjit Khosla as a sapling, which is now grown into a fully
grownup tree under the

Chairmanship of Sh. Arvind Khosla. He is a visionary who has established standards of

ethical and excellent education especially in such a semi-urban dwelling.

The school was incepted in year 1980 with the initiative taken by Late Hon’ble Chairman
Sh. Charanjit Khosla with his team alongwith other educationists and enlightened souls of
the town. The school started with just 210 students, 10 teachers, 6 rooms imparting
education upto 4th Standard. The journey from humble beginning to the present day
reality is a saga of persistent hard work, diligence, faith and determination. But now
under the supreme stewardship of Mr. Arvind Khosla the Institution is making earnest
efforts to reach the pinnacle of glory – marching forward achieving new goals, setting up
new bench marks and mile stones.
As now, the school has attained the total strength of 5500 students.

He has taken the huge responsibility of the Institution to equip the learners with skills to
face the challenges of the present world and at the same time inculcate in them values
which make them
good citizens of the world.
The administration strongly feels that intention of education is to turn mirrors into
windows. The Institution aims to make a great name for itself by producing shining stars
of city. The overwhelming and heart rendering involvement of faculty always motivate to
progress and grow more and more. The objective is to support the new learning paradise
that provides learning for students in a manner, most suited for them.

The whole atmosphere and activities have been designed and planned so as to aid children
grow physically, socially, emotionally and intellectually. The effective implementation of
encouragement and motivation to the staff members have infused zeal and zest in the
students.

pg. 12
Honest education and a sincere ambience is the priority and the emphasis is on creativity.
Due to the continues efforts various knowledge enrichment programmes for students and
staff are conducted through CBSE, NIPA, NCERT, GNOSTIC Centre. The school itself
has emerged as RESOURCE CENTRE for many of the neighbouring schools.
The school offers innovative ideas of future planning in taking the school to the unparallel
heights of excellence by proving fully equipped Smart Classes, ultramodern facilities of
hi-tech chemistry, Bio and Physics Lab, Mathematics Lab, IT Labs, Home Science Lab
and Language Lab. The Art and Craft room provides recreational diligence. Also, a fully
Air Conditioned paramedical room provides immediate first aid to the students.

The marvelous administration offers frequents co-scholastic activities like Declamations,

Dramatics and Seminars to Eloquence, Music to Martial Arts and having endless list of
active participation in various Inter-School activities also by bagging various positions at
Local, Distt. and National Level Competitions. The potential of the child is recognized at
R. D. Khosla School whereby keeping aspirations of each child in mind. The qualities of
the child are polished with master touch of perfection.
The school strongly intends to turn mirrors into windows at aspires to see the Institution
make a great name for itself by producing shining stars of the city. The school envisage
well to implement new concepts and theories the objective is to support the new learning
environment that brings out the excellence among students.
The school also offers :

•
Huge KG Wing alongwith five other Prodigious Blocks also.
•
Conveyance facility to exterior areas
•
RO Water supply and uninterrupted power backup
•
Medical Room under qualified medical officer & periodical visits
by medical professionals.

•
NCC Wing both for junior and senior cadets.

pg. 13
 •
Eco-friendly, Amiable Ambience
•
Secure, Ecstatic school environment
Furthermore school has a well maintained and spacious canteen

where hygienic food is available with proper seating arrangement.

The school offers highly qualified and experienced faculty members to imparts quality
education to students in an educating way and with teaching through Expression
Projection Techniques, where by giving them wings to choose the faculty of their own
choice in Senior Secondary Level, as a product of which, our various students have got
admissions in AIIMS College, Rishikesh, Engg. Seats in Lonawala, Maharashtra and also
in Chandigarh, GNDU (ASR), Beant College (GSP), Jalandhar and Ferozpur.
Cognitive as well as conative development of the students is taken good care of, as the
school has separate grounds for separate games.
There are grounds for Basketball, Handball, Football, Kho-Kho and two Badminton
courts, 200 mtr. Track for athletics. Appropriate space is provided in the basement for the
games of Table Tennis, Pool and Taekwondo. The sports equipment are bought anew
every year as per the requirement of the students. In addition to it, school has also
acquired ground for the sports activities in exterior area.

What makes RDKS truly distinctive ?

•
Enabled environment to appreciate Indian culture and values. The school strongly
upholds the vision to imbibe moral values among its students.
•
Fostering Inclusive Education is the prime motto of the Institution that would
contribute to the overall growth of the child.
•
Individualized attention is given to cater diverse learning needs
of each child.

•
Community service programme commences from Class I
pg. 14
 onwards so as to inculcate the values of social service among students.
•
A focused, safe and secure environment is provided for students
well-being.

•
Technology enabled teaching and learning equipment’s are fully
available to compete the present needs of the education world.

1.4 IN SIGHTS

•
To inculcate leadership series.
•
To ensure futuristic and High-tech school aptitude.
•
To engineer the drive for excellence in each child.
•
To make excellence a habit in each learner.
•
To revolutionize the educational scenario, especially in this semi-
urban area.

•
To work more profusely on transforming educational strategies.
•
To involve more in various Education Exchange Programmes.
•
To ignite the spirit of Spartan austerity.
•
To design a framework for Meta thinking.
•
To inspire a curriculum which is designed for nurturing
summative personality of learners.

•
To develop teachers capacity to undertake action research.

pg. 15
 •
To encourage students to take initiatives at school.
•
To support innovation towards enhancing students learning.
•
To encourage teachers to plan lessons collaboratively.
•
To collaborate with different schools, locally, nationally and globally and to plan
exchange programmes for teachers and students.
•
To promote learning experience outside the classroom through
experiential learning.

•
To inculcate values, gender sensitivity and life skills by embedding these within the
learning experience.

1.5 STRENGTHS OF THE SCHOOL

•
Secure feature is the prime attraction of the area, as the school
bags the first rank position in the entire District.

pg. 16
•
Opportunities and recognition is provided to each child which is
a resultant of one to one interaction with the children.

•
Quality classes for learners are rendered through each and every
effort whether through virtual or physical classes.

•
Best educational strategies are rendered to each learner so as to
prepare them for global leadership.

•
Excellent academics are the feather in the crown of the school. The school has a
track record of lofty positions and acknowledgements since its inception.
•
Abundant extra-curricular activities are the treasure of Institution and as a result of
it, school bags the position of Best school in the entire region.
•
Rich athletics record has become the hall mark of institution as achievements at
Distt. , State, National & International level are a stupendous record in the history of
Institution.
•
Personal and one to one interface interaction in always held at priority. Where
mental and emotions well being of each child is given due importance.
•
Full-fledged faculties are offered by Institution. The school is proud to have many
faculty members with the experience of more than 30 years.
•
Expert subject teachers and guest faculty members adds excellence to the cause of
imparting education through the institution.

pg. 17
1.6 WEAKNESSES

•
Located in semi-urban areas.
•
Mindset of the people of this area is a hinder for growth and vistas of prospects as
they upholds orthodox and stereotype ideology that does not let them think out of
the box.
•
More human potential is required to practice new innovative techniques as this
area is a semi-urban dwelling that lacks in more educated personnel which is
required for the upliftment and upto date growth of the Institution.
•
Pandemic time – has become a big challenge to cope up the
need of the hour.

•
To provide International exposure is also a big challenge. It has
posed a mighty obstacle in rendering resources for the achievements of the
learners.

•
Tackling with online and offline teaching learning strategies is also a difficult task
in itself as parents do not want to come out of the conventional class room
teaching pattern.

pg. 18
 CHAPTER 2

2.1 Reasons for Selecting firm :-

2.1.1 Location

2.1.2 Good Will

2.1.3 Work Culture

2.1.4 Business Model

2.1.5 Pay Benefits

2.1.6 Active Involvement in CSR

2.1.7 Balance of Work & Studies

2.1.1 Location :-

 Situated at 35 kilometres away from holy city Amritsar (Punjab)

 A Premier Institute in the Distt. Gurdaspur, Punjab.
 Bagging the top-notch position in the entire area.
 Incepted in 1980 in a semi-urban dwelling.
 Exhibiting Supreme stewardship in the entire district

pg. 19
2.1.2 Good Will :

 Holds the position to provide an educational platform.

 Provides unique schooling experience.
 Ensures to integrate a Global Mindset in the students.
 Renowned for establishing standards of ethical and excellent education.
 School exhibits saga of persistent hard work, diligence, faith & determination.

2.1.3 Work Culture :-

 Excellent ambience of collaboration, commitment and dedication.

 Amicable execution of duties.
 Total involvement of faculty.
 More than 400 employees are recruited.
 Harmonious environment.

In Harmonious Environment, complicated subjects are connected in a clear,

understandable way to provide a book that informs and enlightens. A refuge that will
sustain, enliven, and nourish the residents to enable them to develop in all aspects of their
lives is what a harmonious atmosphere suggests to the reader, while also being kind and
respectful to the environment. - Introduces Harmonious Adjustments, which highlights
specific Feng Shui concepts as well as those related to the Four Elements, colour, energy,
vastu, and good design. presents the Native American Medicine Wheel as a tool for
helping readers decorate according to their birth dates. - Explains to the reader how to
arrange things in order to bring about change in their lives. -Includes details and
instructions for organic and natural personal care products. - Offers tools and information
to customers who desire household products that are safe and kind to the environment.

2.1.4 Business Model :-

pg. 20
  Non-profit organization working under trust.

NPOs offer resources, products, and services to address community needs. They
are companies, most of the time nonprofits, that support other companies in the
neighbourhood to promote economic growth, the arts, cultural awareness,
education, health, and spirituality – in almost every sphere of society. The school
helps students that are not from well to do families by giving them scholorships.

 Absolute academic scenario.

 Special emphasis on co-academic stream as well.

Co-curricular pursuits support academic learning. Children learn to think critically and
independently as their intellectual abilities are put to the test. Children benefit from
engaging activities in science labs, various technical challenges, and literary competitions
to study their subjects more effectively and amusingly.

The extracurricular activities provide the young children's self-confidence a boost. They
develop their public speaking skills and audience management skills. Along with learning
how to handle pressure and the life lesson that participation is more important than
winning, children also learn improvisation.

Co-curricular activities teach kids new things. Through the events held at the school, they
get knowledge of the culture, history, literature, and a variety of other topics. They learn
about moral and ethnic values, emphasising the concept of compassion, harmony, and
kindness.

 Inclusive education-an integral part.

 Exhibits social responsibility by rendering and infusing versatility among students.
 Various orientation programs are conducted, giving an access to teachers and
students global exposure.
 Frequent Training, workshops and seminars are organized.

pg. 21
A workshop offers the chance to pick up new abilities. It serves as a conduit for entering
the world of another individual. One must go beyond the knowledge found in textbooks
and enrol in workshops or ongoing educational courses if they want to become a great
teacher or human being.

 Well executed, productive and fruitful counseling sessions are organized.

2.1.5 Pay Benefits :-

 Handsome remuneration is given as compared to other school.

 Various perks and benefits are given to teachers and other employees.
 Regular PF facility is availed by employees.
 Salary is no bar for deserving and capable candidates.

2.1.6 Active Involvement in CSR :-

Depending on the business and industry, corporate social responsibility is a broad term
that can take many different shapes. Businesses can enhance their brands while helping
society through CSR initiatives, charity, and volunteer work.

A firm must first be accountable to itself and its shareholders before it can be socially
responsible. Companies that implement CSR initiatives frequently expand to the point
where they can support the community. Therefore, CSR is often a technique that big
businesses use. After all, a company has a greater need to provide an example of moral
conduct for its associates, rivals, and industry the more visible and successful it becomes.

 Philanthropy is an integral part of the operations of schools.

 Free education is rendered.
 Various sapling and tree plantation programs are frequently conducted.
 Regular donation is given to old age home, orphanages.
pg. 22
  Numerous awareness campaigns are executed such as :

1. Awareness are Drug Awareness.

2. Nukkar Nataks.
3. Seminars related to Health Awareness.
4. Traffic rules Awareness.
5. Various involvement in social work.

2.1.7 Balance of work & studies :-

 Institution exhibits rare & exceptionally excellent combination of work and

studies.
 In the area of studies, school is a leading institution.
 In the area of work, school showcases and exemplifies itself as per excellent.

2.2 Role :- Recruited as Co-ordinator & PR Manager :-

As PR Manager :-

In the field, a mid-level management position is the public relations manager. By sharing
programmes, successes, and/or points of view, public relations managers build and
maintain a positive public image for their business or client. Usually, they answer to the
department or unit head.

These experts are in charge of answering media inquiries, submitting articles to the media,
creating media kits, and setting up press conferences. They also manage crisis and
emergency communications and distribute facts to offset negative publicity.

 Rendered services as PR Manager to facilitate parents in terms of :

pg. 23
 1. Fee Matters
2. Pending Dues
3. Clearance issues
4. Providing TC to students.
 Holds and execute the matter of migration of Board.
 Supervised the Admission Cell.
 Act as representative to interact with parents.
 Responsible for interaction with Media, Stake holders, other social entities and
elements also.

As co-ordinator :-

Expressing expectations and goals for a project, event, or campaign to clients or

employers. collaborating on budgeting and resource allocation with clients or employers,
finance teams, and other team members. assigning assignments to suitable team members.
These are the duties and responsibilities of a co-ordinator.

 Assisted Principal in office work.

 Handling the undertaking and executive of CBSE working in the school.
 Supervision of various Blocks of school. As, school is having seven blocks,
divided between different grades.
 Interaction with various Block incharges.
 Handling of various data management.
 Conduction of frequent staff meetings, meetings of staff with principal and if the
principal is busy in some work then I dealt with parents and tried to solve their
issues.
 Scrutinizing clerical work.

Managing a company's front office and administrative tasks is part of a clerical position.
A clerk is in charge of maintaining order and efficiency in the office. On a daily basis,

pg. 24
clerks manage several tasks as opposed to just one duty. For instance, certain clerical
positions require the use of office machines including printers, fax machines, and
photocopiers as well as the organisation of files and the scheduling of appointments.
Handling data entry, bookkeeping, and attendance monitoring may also be required in
other jobs.

Depending on the breadth of their work and the industry, a clerk's specific responsibilities
may change. In a school or college, a clerk is in charge of administering admissions,
accepting student applications, and responding to student questions.

2.3 Objectives of Role :-

 To learn life skills.

The talents you require to get the most out of life are referred to as "life skills." A life
talent is any ability that you can apply in your daily life. Most individuals find that being
able to tie their shoes, swim, drive a car, and use a computer are useful life skills. The
phrase "life skills" often refers to any of the abilities required to successfully navigate
life's challenges.

Therefore, it should be obvious that each person will likely have a unique list of the
abilities they believe are most important in life and those that they believe are not
required. Driving a car might be high on someone's list of necessities if they live in a
distant rural area.

 To learn the execution of strategies in field.

 To learn about handling personality issues with various people.
 To develop an overall built personality.
 To learn various ethical and principal values.
 To learn about the in depth knowledge of the field work in managing the role.
 To learn the values of skillful leadership.

pg. 25
The secret to become a leader who draws in exceptional talent is to elevate your own level
of excellence. Leadership is the capacity to entice someone to take advantage of the
opportunities, opportunities, and gifts you provide as an owner, manager, or parent. I refer
to the greatest difficulty in life as leadership.

You have to go the extra mile to develop into a strong, skilled leader with broad influence.
Some individuals mistake rudeness for power. It's not even a suitable replacement.

Being timid prevents you from living the high life. Some individuals confuse modesty
with shyness. The term humility almost sounds divine. an air of wonder. the feeling of
wonder. an understanding of the human spirit and soul. an awareness that, in contrast to
other aspects of existence, human drama is special. Understanding the gap between us and
the stars but still believing that we are a part of them is what it means to be humble.
Therefore, modesty is a virtue, whereas timidity is a disease. Being timid is a disease. It is
a problem, but it can be fixed.

 Overall, to learn extremely productive, summative and learning experience.

2.4 Expectations before joining :-

Don't expect to lead a crucial project as an intern right away... at least not yet. You might
spend the first few weeks of your internship merely attempting to understand how the
business operates. You can work as a coworker's shadow to learn about the position. after
spending a day or a few days getting to know the business inside and out. Assisting and
contributing more to the squad will start to happen. Regardless of the type of internship
you've chosen, you'll be expected to learn as much as you can while you work. What kind
of education will you pursue? It can be divided into two categories.

Hard skills are the technical knowledge you need to properly complete your internship
obligations and, eventually, career responsibilities. Examples include developing
management abilities, technical skills, and an awareness of data analytics.

pg. 26
Both hard skills and soft skills are crucial. Soft skills are all about your interpersonal
communication and relationship-building talents. Examples include emotional
intelligence, drive, interpersonal abilities, listening skills, and effective communication.
To manage clients, not to mention get along with your employer and coworkers, you need
soft skills. Soft skills are essential for managing the workplace and may even help you
advance in your career. A word of advice: don't undervalue them.

 To acquire experience.
 To learn field work.
 To learn social interaction.
 Not for monetary benefits
 To learn, issues related to Finance Management.
 To learn the skill of fine leadership.
 To have opportunities to use the skills and abilities.
 To have feeling of inclusiveness.
 To execute and to learn strategies in field work.
 To learn scope for open interaction.
 To have scope of growth opportunities.
 To experience how to handle difficult tasks.
 To execute purpose driven work.

2.5 Learning Objectives of working as PR Manager & Co-ordinator :-

Marketers can utilise a PR component to draw customer attention and awareness to a new
product or relaunch an old one through media placements and special events.

Stories in the media can encourage a specific audience to try the product, whether a PR
placement is a brief product article or is featured with other items in a "round up" article.
For instance, during the holiday season, PR may be used to advertise a particular holiday
cuisine through press releases issued to the food media or through special events that

pg. 27
feature product sampling. Customers can receive more detailed information about goods
and services through PR. PR provides information to customers through articles, collateral
materials, newsletters, and websites that might help them comprehend the product.

In order to bring something that requires many people or elements together as a whole,
things must be coordinated. For instance, a marketing campaign could involve projects for
market analysis, development, sales, and advertising. To accomplish the shared objective
of creating and marketing a product to consumers, each of these items must be put into
action at the same time. The coordination of these several divisions would fall under the
purview of the coordinator for the entire job.

The coordination of people is a typical coordinator duty. Many teams of individuals are
frequently required to perform a task, whether it be in a marketing campaign or the
stocking and ordering of new goods. The coordinator would follow up with each team
leader to make sure they were doing a good job. In order to discuss shared objectives and
generate strategies for accomplishing them, he may also have meetings with multiple
teams at simultaneously.

 To learn the execution of skills.

 To imbibe by values and ethics.
 To experience work place exposure.
 To excel in effective communication skills.
 To learn the execution of work strategies.
 To develop sense of cooperative employee.
 To upward the vision for the growth of firm.
 To learn social handling and effective communication with more than 400
employees.

pg. 28
 CHAPTER 3

DUTIES PERFORMED

3.1 Information about School & Team

 Worked as PR Manager a Co-ordinator at R. D. Khosla D.A.V. Model Sr. Sec.
School, a premier Institution in the Distt. Gurdaspur, Punjab.
 School is known and prestigious for supreme stewardship and imparting quality
education apart from all schools.
 School is having more than 400 employees.
 Team members of Principal Office comprises of 22 employees.
 Major task is to establish cordial, harmonious ambience and relationship among
the staff members.
 Total involvement of faculty is the top most priority.
 Absolute coordination among employees was taken care of very diligently.

3.2 Duties handled and tasks performed

 Worked and rendered services as Co-ordinator & PR Manager.

 Allocation of duties and well-maintained execution of Board examination duties
were supervised.
 Assisted Principal in office work.

pg. 29
  Handled the undertaking and execution of CBSE Board Examination in the school
premises.
 School was established as the centre of Board of Examination for 7 schools of the
city and of the outskirt area schools as well.
 School was nominated and operated as Nodal Head of the CBSE Board
Examination by Regional Office, Mohali (CBSE)
 School also worked as Evaluation Centre of Board Examination.
 Answer sheets of various subjects were evaluated where 89 teachers were deputed
as evaluators, AHE’s, HE’s and Supervision of these personnel were undertook by
myself.
 Acted as facilitator to Examination Observer as well.
 Supervised various blocks of school during Board exams as, school is having
seven blocks divided between different grades.
 Frequent interaction with various Block Incharges during crucial days of CBSE
Board Examination.
 Handling of various data management.
 Vigilance and scrutinizing of clerical work as well.
 Opening of the parcel of question papers of Board Examination and dispatch of
Answer sheet amid the presence of myself, Observer, Principal and Coordinating
staff.
 Amicable execution of duties is the prior task.

School coordinators are essential to the success of educational initiatives in schools. They
are in charge of leading the programme and making sure it is included into the school's
overall practises. School coordinators will report to the principal and be a part of the
senior leadership team at the school. They will have an impact on how coworkers and
other stakeholders in the school community think and act.

creating a community of creative learners throughout the school

must recognise that creative teaching and learning is essential for increasing motivation,
aspiration, and achievement. to create an atmosphere where creative learning is practised

pg. 30
throughout the school, incorporating all departments as necessary to actively incorporate
parents, governors, and other community members throughout the programme

to create, via communication with the larger school community, an inquiry-based strategy
that addresses a variety of topics pertinent to the school's and its students' broader
developmental needs and is connected to the school improvement plan. employing the
Creative School Growth Framework and other tools, to promote the long-term
development of creative teaching and learning at a structural and systemic level.

I have worked and rendered services as co-ordinator and PR manager whereby prioritizing
total involvement of the faculty in the institution for the institution . Creating and
maintaining favorable communicating programs through top rank authorities to various
department heads and further among other employees. Supervision of the allocated duties
and well-maintained execution of board examination duties were also done by me. I have
also assisted principal in office work where by handling and undertaking of CBSE Board
Exams. This was the most crucial part of the duty.

Since R.D. Khosla school is the top notch school in the Gurdaspur district. There was a lot
of work. Sometimes I had to stay in school till 7pm to complete the tasks given by CBSE
to the school. Along with this, school was also established as the centre of Board
examination for seven schools of the city and also among those seven, few schools which
are located at the outskirts of Batala city , so students of all these schools had to assemble
at R.D. Khosla School for taking their exams. So, handling the Board Examination in the
school premises was a challenging task.

School was also established as the Evaluation centre of Board Examination . The answer
sheets of various subjects were evaluated. In this entire process 89 teachers were deputed
as evaluators, AHE’S, HE’S who were from various other schools. I also performed my
duty as facilitator to Examination observer who was deputed as Examination head in our
school.

3.3 Projects handled

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There were various tasks that comes under the execution of various projects :-
 Assisted Principal in various CBSE workshops.
 Supervised Admission Cell.
 Handled various Orientation Programmes of teachers and students.

All new teachers are quickly and efficiently assimilated into the school's culture
throughout the six-day orientation programme, allowing for a seamless transition into the
school community.

The courses that are covered in this programme give new teachers the opportunity to
develop a thorough understanding of the philosophy, culture, principles of classroom
management, and teaching and learning procedures used at the NPS group of schools.

The Trainers providing the modules have clearly defined roles in their individual fields of
expertise and employ a mix of tried-and-true teaching strategies along with the most
recent instructional materials and cutting-edge learning technologies. Case studies, role
plays, hands-on activities, teacher presentations, and reflective assignments are all
incorporated into the sessions to make them more interactive and interesting.

 Supervised frequent Training Sessions and Seminars of teachers.

 Planned productive Counselling Sessions for students.

Managing the stress that comes with studying can be challenging. It might be difficult for
students to pinpoint the sources of tension, which would make the issue worse.
Counseling is a terrific technique to help kids develop resilience so that they will confront
their difficulties head-on and develop as people rather than running away from them.

While overcoming obstacles is crucial, it's also crucial for students to know when to ask
for assistance. Counseling equips us with the ability to differentiate between difficulties
that may be managed on our own and situations that require us to seek assistance.
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In order to realise their full potential both inside and outside of the classroom, students
need to have the confidence to do so. Having a balanced perspective on yourself and your
life is the secret to having a strong feeling of self-confidence. It involves being able to
take pleasure in your abilities while also admitting your flaws. Due to a tragic occurrence
in their past, some people struggle with poor self-esteem.

Counseling gives kids a sense of purpose, hope, and direction for the future, which helps
them endure in the face of obstacles and disappointments. It nudges kids to think
positively about themselves and their lives. Counseling may also assist kids in identifying
harmful practises that should be changed in order to lessen negativity. By educating the
children about the many facets of psychological health, it aids in cultivating a good
mindset in them.

Counseling assists students in sharing their ideas and beliefs in a nonjudgmental setting.
Most of the time, when kids withdraw in social settings, it's because they fear speaking
up. Counselors foster a friendly, accepting environment where kids feel comfortable
talking about their problems. Knowing they won't face condemnation, insult, or criticism
for having diverse sentiments and views gives them a sense of security.

Counseling gives kids a sense of purpose, hope, and direction for the future, which helps
them endure in the face of obstacles and disappointments. It nudges kids to think
positively about themselves and their lives. Counseling may also assist kids in identifying
harmful practises that should be changed in order to lessen negativity. By educating the
children about the many facets of psychological health, it aids in cultivating a good
mindset in them.

 Organized awareness campaigns for students on various topics such as

 Importance of Girl Child Education

Educating females opens to all educational perspectives that aim to enhance girls'
knowledge and experience. This includes general education in schools and universities as
well as professional, technical, and other types of education. The value of girl education
in our culture is well known here. Whether a guy or a girl, education is an essential

pg. 33
component of being a living being. A person may get wiser, learn new things, and become
knowledgeable about global issues with the help of education.

Since education is one of the quickest and most effective ways to promote economic
progress in any country, it is recognised as the foundation of our community. It is said to
hold the secret to ending female-targeted crime and poverty. Children's and women's
health concerns, child marriage, the emancipation of women at work and at home, and
climate change issues may all be improved by educating girls in a country at the top
schools in India.

A girl with an education can provide for her entire family. Girls should have a quality
education if Indian culture or the entire world is to advance. Girls are working harder on
some days to advance India and Indian society. Education for females is extremely
important in every zone of development. The administration and numerous non-
governmental groups launched a number of programmes to raise women's education
levels after realising the importance of it. Consequently, we may clearly see the
importance of girl education.

 Importance of ICT Skills for students.

 Importance of Global Exposure of Teaching Aids to Teachers.
 Awareness of Anti-Drugs Campaign.

School-based drug prevention programmes are designed to stop, or at least reduce,

children's use of a range of drugs, including legal ones like alcohol and tobacco and
illegal ones like cocaine and marijuana. In actuality, the majority of effective school-
based drug prevention initiatives, including Lifeskills and Project ALERT, do not
concentrate on particular drugs. So which pharmaceuticals do they influence in terms of
usage? Where do the advantages of a drug prevention programme manifest themselves?
by way of a decline in crime brought on by a shrinking cocaine market? through
decreased alcohol usage and increased productivity? Or by spending less on smokers'
medical expenses? Only four substances—cocaine, marijuana, cigarettes, and alcohol—
are taken into account in the best and most conservative benefit estimations. These four
medications have a lot of evidence supporting their usefulness in prevention.

pg. 34
How are the advantages of prevention distributed among the four substances? Reductions
in cigarette use and alcohol misuse account for close to 40% and more than 25%,
respectively, of the societal benefit of prevention. Reduced cocaine usage accounts for the
majority of the remaining third of the value; decreased marijuana use only makes up a
very minor portion of the total.

CHAPTER 4

LEARNING EXPERIENCE

4.1 General Skills :

Through the means of this internship, I have been able to learn many skills working in the
institution has been a very productive, summative and fruitful venture as well as journey.
It provided me real life experience by working in the Institution as PR Manager and
working in the Institution taught me work according to the Empathy, Compassion and
Better Understanding.
I have learnt and experienced the skill of Adjustment. The need to adjust to one another
and nurture one another working in the Institution as PR Manager has provided me
invaluable professional experience and allowed me to test the theories and concept that I
was introduced to through college studies.

1. Self Reliance
University can help you gain independence to some level. You are urged to develop your
own solutions and course of action. However, using this talent in a classroom setting is
very different from using it in the business, and students grow more self-aware when there
is more at stake than simply their academic performance.

pg. 35
Employers get a pleasant and fuzzy feeling when they see that you can take on a work and
finish it on your own. It also helps you to recognise your own skills and limitations and
how to develop them appropriately.

2. Problem-solving skills
No company wants a worker who constantly runs into roadblocks while performing their
daily duties; they prefer someone who can take the initiative and look for their own
answers. Fortunately, being proactive and competent is much simpler when you have
some experience to support your intuition, so you won't need to rely on the shoulders of
your more experienced coworkers right away.

Making decisions regularly will also be beneficial to you in the future. Being able to
resolve problems with some degree of self-confidence will undoubtedly make you a
viable candidate if you have any intentions of working your way into a leadership role.

3. Maturity
You might not be aware of it at the moment, but you are still a young adult. Despite how
fantastic higher education is, you are still somewhat limited in who you can connect with
and learn about their histories and motives; you may not have had much exposure to the
"real world."

Working in a team with individuals who are vastly different from you in terms of age,
experience, and knowledge can significantly change your perceptions and give you the
opportunity to see things from a different perspective; this accelerated maturation will not
only put you in good stead for future employment but will also be very helpful to your
academic endeavours. Your personal growth will move quickly if you adopt a more
balanced outlook and begin to perceive the world outside of your own scholastic bubble.

4. Teamwork

pg. 36
If you don't get along with others, you should probably think about starting your own one-
person firm as collaboration is the cornerstone of every single successful business in the
world. You must develop group-working skills and an understanding that an individual's
abilities and flaws are only useful when combined to create something larger.

Give me an example of a time when you worked in a team is one of the few interview
questions that is sure to come up. You could be at a disadvantage versus people who have
done measurable, real-time initiatives in a working setting if your only examples in your
response are group projects or sports.

5. Organisation skills

University does teach you how to be organised, but it's one thing to fail a class because
you didn't leave yourself enough time to do a paper, and quite another when teams of
people from several departments (and outside businesses) are depending on you to present
a proposal by the deadline.

Even without using such extreme instances, it is a simple fact that time management in the
workplace is far more strict than it is in higher education. Work experience teaches
everything, from managing many duties and submitting everything on time and to a high
quality, to managing multiple tasks and being on time each day. It also teaches how to
cope with and prioritise the needs of various bosses.

6. Business etiquette

Understanding professional and corporate etiquette is something that cannot be studied in

a classroom; rather, it must be seen and imitated. Many students and recent graduates are
unaccustomed to working in formal settings and may find it difficult to adjust at first,
which can have negative effects.

pg. 37
It may seem simple to know how to represent oneself in writing or over the phone, but
doing it wrong may make a bad impression that lasts a lifetime. For instance, there is
nothing more awkward than needing to be instructed on how to answer the phone
properly.
Therefore, gaining experience with how offices run and how people interact with one
another may offer you a head start; this might really set you apart from your competitors
when it comes to generating a first impression.

7. Determination
When things are not going as planned, it is simple to give up and let go. However, doing
so at work might negatively impact your professionalism and ability to get employment.
Employers want to work with people who can persevere through obstacles and problems
at work. The work ethic you develop via experience in a job may consequently be quite
beneficial. You will undoubtedly run into challenging situations throughout your
internship or placement that will put your perseverance to the test. The secret is to learn to
persevere and resist giving up so that you will have the same tenacity available for your
future work.

4.2 SPECIFIC SKILLS

1. Communication :
Personally, I used to find hindrance with the aspect of communication. Best future
employers are primarily interested in the ability to write and speak professionally. But
my work experience has taught me the opportunity to demonstrate my written skills as
well as my verbal skills. As, I have been able to supply thoughtful replies to the queries. I
have attained the ability to communicate effectively, to translate ideas and convey
information.

pg. 38
2. Interpersonal Skills :
I have learnt the ability to communicate effectively. I have been able to interact with
members of management, employees, parents, media personnel, co-workers. I have been
able to build and maintain relationships and be the kind of person team members want in
the office. With my interpersonal skills, I have learnt the quality to identify the work and
needs of other and learnt to recognize and acknowledge the values of different
perspectives.
It is crucial to build interpersonal skills, which are actually only successfully learned in a
professional context. The ability to speak clearly and diplomatically is, in fact, a crucial
requirement for any successful employee.

However, this goes beyond simply being able to talk and listen. It's crucial to learn about
the subtler aspects of communication, such understanding when to take the initiative and
when to back off; these skills can only be discovered and seen in a real-world work
environment. These are the important lessons that will probably serve you the best when
you ultimately begin working full-time, so pay attention to them.

3. Collaboration :
As an intern, I have been able to collaborate and communicate with the capacity to work
collaboratively with others. Apart from this, I have understood my strengths and
weaknesses. Also, I have been able to bring out the best in others.

4. Time Managements :
I have learnt the most excellent and needed skills i.e. of Time Management. Now, I have
been able to prioritize responsibilities to multitask and focus on projects. The capacity to
spend your time effectively and productively is known as time management. The ability to
complete what you need to accomplish without feeling rushed is another way to describe
it. It seems easy, but in reality it is far more difficult. Some of the foundational ideas of
effective time management are explained on this page.

pg. 39
Few, if any, of us ever have enough time to complete everything that is required of us or
that we wish to do, making time management skills crucial.

Utilizing your time productively and efficiently is the definition of time management, but
what happens when you are working as productively as you can yet still can't do
everything? It would be more useful to conceive of time management as a mix of using
your time productively and setting priorities.

In other words, those that are strong at managing their time are also good at moving
forward and getting things done. However, they are also better at setting priorities,
determining what actually has to be done, and then letting the rest go.

5. Adaptability :
Today’s work culture requires even the most senior level executives to wear multiple hats.
The key to have willingness to become familiar with different parts of organization, is
viewed as an asset. I feel that I have got a good hold on the quality of adaptability.

6. Critical Thinking :
This has enabled me to analyze and evaluate a situation or issue & form a judgement.
This tendency to think critically has been demonstrated and experienced in my work. I
have become able to understand an issue from all possible angles and to pose creative
solutions to challenges. It is something that I have highly valued through my learning and
work experience.

7. Initiative :-
I have been able to contribute positive effect and changes. I have been able to assist
others in their work and have been able to appreciate the potential to receive and give
direction for every task in a very formal but cordial manner.
While each person may have a unique skill set that makes them successful, those who
have strong initiative abilities often do well at work and may be more likely to advance in
their careers. Initiative is the capacity to act without being instructed to do so. Knowing
pg. 40
how to enhance and market your initiative abilities will help you impress hiring managers
and land a job.
The definition of initiative skills, examples of these talents, ways to develop them, and
strategies for showcasing your initiative during the application and employment processes
are all covered in this article.

8. Receptiveness :
I have been able to receive initiative and been able to receive feedback regarding the error
and address any weaknesses.

9. Technical Proficiency :
I have been able to navigate through basic identified skills and other character traits that
are desirable in any field.

10. Stress Management

In the job, stress is unavoidable. In actuality, success and it go hand in hand. There is a
distinction between pressure from school and university and pressure from your actual
employment. There is pressure on you to deliver quality work, preserve positive working
relationships with colleagues and bosses, and ultimately, keep your position so you may
make money. You could encounter stressful circumstances, such as working long hours,
having a large task, or having to meet deadlines, in order to accomplish things.
Even while it might not seem as serious, you might run across comparable situations at
work. If you're eager to complete your placement effectively and advance your career, the
stress you experience throughout it may be just as difficult. However, acquiring stress
management skills beforehand might better equip you for similar circumstances at your
next work.

4.3 Challenges faced at the work place :

pg. 41
1. Lack of Effective Communication :
There are certain department where there is lack of effective communication which
hampered the team’s efficiency and impacted the level of productivity of the employees.

2.Coping with drastic changes :

Recent Pandemic had hit the entire world drastically, So, the school was no exception. It
caused many changes in Management, Staff, procedural channels. Thus, it caused much
difficulty to prioritize positive morale in the work place.

3.Problem Solving :
Problem solving is one of the most critical challenges faced in the work place. When the
things could not be managed correctly by other staff members, it led to stagnation.

4.Getting New Skills and Professional Development :

Employees faced the challenge of learning new skills and advancement in their career.
They were not up-to-date, supported by mentors and other employees to develop cross
departmental team work.

4.4 Positive about Organisation

There are various aspects at which I can say that the Institution R. D. Khosla D.A.V.
Model Sr. Sec. School, Batala where I rendered my services as PR Manager and Co-
ordinator. The positive benefits of working in this work place are as follows :

1. Encourages Innovation :
In today’s contemporary time, there is need for progress and pragmatic leadership to
redefine the success. Thus, innovation is the most important ingredient to transform the
fortunes of a business. Thus, this place provides and encourages abundant innovation
prospects.

pg. 42
In business, innovation is frequently linked to the development of new goods or services.
However, it may also include altering your company practises. Your company's capacity
to innovate will directly affect its competitiveness and survival. However, for innovation
to succeed, it has to have the support of everyone in the company, including you, your
employees, and any other business partners.
Everyone in the organisation will be working to enhance business procedures, efficiency,
and performance if an innovative company culture is created.
Your business strategy, capacity, market knowledge, and procedure adherence will all
influence how you approach innovation. These procedures may frequently expand your
company's capability for little or no additional expense.

2. Promotes Skills Growth :

The most enchanting trait of working at this place is creative working environment which
is driven by overwhelming optimism. The promotion in this skills growth takes the
pressure off employees and enables them to stay motivated and this positive light manifest
the same spirit in other team members. Companies must continue to exceed the
competition if they want to stay competitive in their industry.

The business may be able to achieve and even surpass performance standards with the aid
of employee development. The corporate landscape of today is one that is constantly
changing. And although that transition presents difficulties (for the workforce), it may
also present possibilities that were not previously available if managed appropriately.
Therefore, it is critical that the workforce be able to respond swiftly and efficiently to
changing circumstances.
Where individuals with less developed talents would just accept the current quo,
adaptable workers excel at coming up with creative alternatives.

Employees can be better prepared to face the unexpected thanks to a well-defined

employee development programme, which is one of its advantages.
HR experts can relate to the reality that it's not enough to simply promote job openings;
potential workers must also want to apply for those positions.
pg. 43
Without the latter, businesses won't be able to recruit the finest and the brightest talent to
keep them competitive.

3. New Opportunities :
The employers and the authorities of the school provides ample confidence to feel
empowered to innovate, experiment and approach a problem with critical thinking. This
leads to growth and development.

4. Better Staff Morale :

The spirit of enthusiasm encourages team members to be self-sufficient. There is no
burden of extra ordinary pressure on them. The team members enjoy their share of space
and flexibility. Furthermore, they work with creative freedom and with ‘outside -the –
box’ thinking.
The value of the office environment is linked to both innovation and the ability to survive
economically. Successful businesses are quick to respond to shifting consumer tastes and
imaginative in the introduction of new product lines. In a supportive environment,
workers are enthusiastic and creative. They like coming up with new ideas, trying new
things, and upsetting the established order.

Negative workplace cultures impede innovation and creativity. Employees are reluctant to
suggest ideas that might not be successful, which causes the business to lack creativity
and to be unable to adapt or develop.

5. Paid Leaves :
This work place provides paid leaves to the team and staff members for the success of the
Institution where they work in a positive and progressive manner with the model of co-
operation and collaboration along with monetary satisfaction in their minds.
Employees often don't want to feel that they are just a cog in the machine or that their
bosses don't care about them as individuals. Particularly in high-stress positions, it can be
pg. 44
challenging for employers to overcome this view. Offering paid time off is one method
for businesses to convey to their staff that they value their contribution to the team.
Employee morale and loyalty therefore rise, which may help a business in a variety of
ways.

Employee satisfaction is highly dependent on work-life balance. One method to strike this
balance is through paid leave, which enables workers to take time off when needed
without worrying about their financial situation. stress.
Paid leave recipients frequently exhibit higher levels of productivity when on the job.
Employees are able to tackle personal matters outside of the office when they may take
time off without being concerned about the financial implications of their absence. As a
consequence, there are less distractions at work, which boosts productivity.

Given that both employees and employers occasionally find their personal lives affecting
their professional lives, a better degree of productivity is a logical result of paid leave.
Important phone calls and appointments frequently need to be scheduled during business
hours.

pg. 45
4.5 Conclusion :

In today’s modern world where there are countless examples of displaying, proving,
initiating exemplary work one needs to do positive and inspirational work and working in
this Institution amid enriched culture has provided me extra ordinary optimism with a life-
long learning experience that shall be a model of strategies to exhibits the rightful way of
doing things.

Posing and portraying the role as PR Manager and Co-ordinator developed the capacity to
work collaboratively in me. It provided me learning experience in social, intellectual,
emotional dimensions. This position embedded my personality with life skills and
experiential learning. It profusely ignited the spirit to nurture meta thinking and inculcated
the trait of an ardent learner in me. Various jobs and roles were meant to be performed in
today’s revolutionary scenario.

4.6 References
 http://rdkdavschool.edu.in
 https://www.wikipedia.org
 https://www.borgenmagazine.com/global-advantages-of-female-education/
 https://www.tandfonline.com/doi/pdf/10.1080/13674589800200050
 https://www.eseibusinessschool.com/8-benefits-of-taking-an-internship/

pg. 46
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